2011 Buick Enclave complaints

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE HAVING A ROUTINE MAINTENANCE, THE DEALER INFORMED THE CONTACT THAT THE REAR BRAKES WERE WORN OUT AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

VEHICLE EXPERIENCE SEVERE ROLL BACK WHEN ON AN INCLINE. IT IS VERY DANGEROUS AND THAT HAS HAPPENED TO ME MULTIPLE TIMES AND I AM AFRAID THAT I WILL HIT THE CAR OR STRUCTURE BEHIND ME. READING BUICK FORUMS IT SEEMS LINE MANY OTHERS ARE EXPERIENCING THIS PROBLEM AS WELL. *TR

WHEN MY BUICK HAS BEEN ON INCLINE IN THE DRIVE OR REVERSE GEAR, MY BUICK ROLLS BACKWARDS OR FORWARDS DEPENDING ON THE DIRECTION OF THE INCLINE WITHOUT STOPPING. IT MAKES IT NECESSARY TO HOLD THE BRAKE WITH ONE FOOT AND ACCELERATE WITH THE OTHER. THE PROBLEM USED TO BE A SMALL ROLL BACK BUT HAS RECENTLY BECOME TO A POINT WHERE THE CAR DOESN'T STOP ROLLING. THIS IS EXTREMELY DANGEROUS AS IT DOES NOT ALLOW THE DRIVER TO HAVE CONTROL OF THE CAR. I'M EXTREMELY WORRIED IN RESIDENTIAL AREAS WITH DRIVEWAYS ON AN INCLINE AS IT WILL MAKE IT HARD TO STOP THE CAR IF A KID IS EITHER IN FRONT OR BEHIND THE CAR WHEN THIS OCCURS. *TR

TL - THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER CAUSING THE VEHICLE TO CATCH ON FIRE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 56,000. PAM UPDATED 11/24/14*LJ UPDATED 8/17/2015*JS

2011 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER SEAT INDICATOR FOR THE "SERVICE AIR BAG" AND SEAT BELT WARNING INDICATOR LIGHT COMES ON FOR NO REASON. *SMD THE CONSUMER STATED THE WARNING INDICATORS SOUNDED, WHEN THERE WAS NO ONE SITTING IN THE PASSENGER SEAT. BEFORE THE CONSUMER COULD GET TO THE DEALER, THE INDICATORS WENT OUT ON THEIR OWN. *JB

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE STEERING WHEEL STARTED TO MAKE A SQUEAKY NOISE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING GEAR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 62,000. UPDATED 08/19/14*LJ UPDATED 07/06/2017 *CT

MY VEHICLE STRUCK THE BACK OF A STOPPED SEMI AT 25 MPH. HAD SEVER DAMAGE TO HOOD, DRIVER SIDE HEADLIGHT, FENDER, DOOR, WINDOW, DRIVER SIDE WINDSHIELD, FRONT FRAME, WIPER MOTOR AND FRONT BUMPER. ONLY HAD IGNITION SHUT OFF AIRBAG AND ON STAR WAS NOT NOTIFIED. AFTER TWO RECALLS FOR AIRBAGS ONE IN JUNE OR JULY OF 2013. I TOOK THE VEHICLE FOR THE SECOND RECALL LATER THAT DAY I WAS HIT WHILE MAKING A RIGHT TURN BY A VEHICLE THAT RAN A RED. I WAS TURNING FROM A STOP. NO NOTIFICATION AGAIN. *TR

ENTERED 4 WAY INTERSECTION AFTER LIGHT TURNED GREEN. STRUCK ON DRIVER SIDE FRONT AREA BY A VEHICLE RUNNING A RED LIGHT ( DRIVER CITED) TRAVELING AT APPROXIMATELY 45 MPH. NONE OF THE AIR BAGS DEPLOYED. INJURIES TO ME INCLUDE FRACTURED RIBS, TORN ROTATOR CUFF AND INJURED LEFT KNEE. REQUIRED HOSPITAL VISIT. *TR

SIMILAR TO THE RECENTLY ANNOUNCED RECALL ON 2014 BUICK ENCLAVES FOR A FAULTY GAS GAUGE, THE SAME PROBLEM OCCURS ON THE 2011 MODEL THAT I JUST PURCHASED AS WELL. I HAVE OWNED THE VEHICLE FOR 6 WEEKS AND 3 TIMES HAVE EXPERIENCED THE GAS GAUGE INDICATE AN INACCURATE AMOUNT OF FUEL. TWICE AFTER THE VEHICLE WAS TURNED OFF AND TURNED BACK ON, THE GAUGE RESET TO AN ACCURATE READY. HOWEVER ONE AFTER TURNING THE VEHICLE OFF TWICE, THE GAS GAUGE DID NOT RESET.....IT WAS NOT UNTIL THE FOLLOWING DAY THAT THE GAS GAUGE GAVE A ACCURATE READING. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEAD, NECK AND SHOULDER INJURIES AND WAS TRANSPORTED FOR MEDICAL TREATMENT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO A COLLISION CENTER BUT WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V118000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. UPDATED 07/15/14 MA

GAS GAUGE WASN'T WORKING ON MY 2011 BUICK ENCLAVE ESPECIALLY WHEN WEATHER WAS COLD. GAS GAUGE WOULD SHOW LESS THAN WAS IN THE TANK. HAPPENED ONCE OR TWICE IN 2012, BUT I THOUGHT IT WAS A FLUKE. THEN, SEVERAL TIMES IN WINTER OF 2013- SO, I FINALLY TOOK IT IN DEC 2013 AFTER GETTING A MESSAGE IN THE CAR OF A SENSOR FAILURE. THEY QUOTED $517.27 TO FIX IT AND SAID THEY DIDN'T HAVE TIME THAT DAY. TOOK BACK IN EARLY JAN. WARRANTY JUST EXPIRED BY 3000 MILES, SO I ARGUED IT SHOULD BE COVERED. DEALERSHIP MADE ME PAY $100 TOWARDS IT. THEY REPLACED THE FUEL LEVEL SENSOR. I HAVE HAD IT HAPPEN ONCE AGAIN SINCE, SO I AM WONDERING IF THEY FIXED THE RIGHT PART, ALTHOUGH I WOULD WANT TO SEE IT HAPPEN AGAIN TO BE SURE BEFORE I COMPLAIN AGAIN, ALTHOUGH WAITING TO MAKE SURE THERE WAS A PROBLEM WAS WHAT GOT ME OUT OF WARRANTY WHEN I ORIGINALLY TOOK IN IT TO HAVE FIXED. AS I SEE THE RECENT RECALL IN MAY 2014 OF ONLY THE 2013 BUICK ENCLAVE MODELS FOR THE SAME GAS GAUGE ISSUE, I AM FRUSTRATED. OBVIOUSLY, THE PROBLEM IS MORE PERVASIVE THAN JUST THE 2013 MODELS. SAFETY OF THIS MODEL SEEMS TO BE AN ISSUE. NOW, I SAW THERE IS AIRBAG RECALL, ALTHOUGH I HAVEN'T BEEN NOTIFIED YET. I HAD WATER PUMP ISSUE FAIL THE WEEK AFTER I HAD IT CHECKED FOR RECALL NOTICE AND THEY HAD SAID IT WAS FINE AND DIDN'T NEED FIXED. SCARY AS I GOT NOTICE ALL OF A SUDDEN THAT CAR WAS SHUTTING DOWN AND IT DID - LUCKILY, I WASN'T ON THE FREEWAY AND COULD PULL OFF QUICKLY, BUT I WAS STILL STRANDED WITHOUT WARNING. FRUSTRATING AFTER I

ON MARCH 27 2014 MY BUICK ENCLAVE GAVE ME AN ERROR MESSAGE ON THE DASH WHILE DRIVING ON THE HIGHWAY TRACTION CONTROL OFF, STABILITY TRANSMISSION NEEDS SERVICE, AND REDUCED POWER CAME ON.THE CAR WENT FROM 60 MPH TO 50 MPH SUDDENLY BUT THEN CLEARED UP.I TOOK THE CAR INTO THE DEALER TO BE SERVICED ON 03/28/2014. THE LOCAL DEALER STATED THAT THEY FOUND THE ISSUE AND CORRECTED IT.ON APRIL 16 2014 I HAD THE SAME ISSUE HOWEVER THE EVENT WAS MUCH WORST. I WAS ON THE A MAJOR HIGHWAY DOING 65 MPH. THE CAR DID NOT GIVE ME ANY INDICATION OF ANY ISSSUE. THE DASHBOARD DISPLAYED TRACTION CONTROL OFF, SERVICE TRACTION, AND SERVICE STABILITRAK AND VERY QUICK AND SUDDENLY I LOST ALL POWER TO THE CAR WHILE TRAVELING DOWN THE HIGHWAY AT 65 MPH. THE SPEEDOMETER STATED I WAS STILL AT 65 MPH HOWEVER THE CAR WAS NOT TRAVELING AT 65. I TRIED PULLING ON MY HAZARD LIGHTS BUT THEY DID NOT WORK AT THE TIME. THE POWER STEELING ON THE VEHICLE DID NOT WORK. THE GAS PEDAL DID NOT EXCEL THE CAR. I WAS ALMOST HIT BY A TRACTOR TRAILOR WHO WAS TRAVELING BEHIND ME. I TRIED MOVING TO THE SLOW LANE HOWEVER THE CAR HAD NO POWER STERRING BUT THE ENGINE WAS ON AND THE GAS PEDAL WAS TO THE FLOOR BUT THE CAR WAS NOT ACCELERATION. I HAD NO POWER IN THE CAR, I WAS ABLE TO GET TO A SAFE SPOT WERE I TRIED TURNING THE CAR OFF AND BACK ON. THAT DID NOT SOLVE ANY ISSUES EXCEPT FOR THE HAZARD LIGHTS. I WAS THEN ABLE TO PUT ON MY HAZARD LIGHTS. THE CAR NEVER GAVE ME AN ERROR THAT I HAD REDUCED POWER. EVERYTHING OCCURRED IN ABOUT

REGARDING 2011 BUICK ENCLAVE: POWER STEERING RACK IS LEAKING AND PUMP FAULTY REQUIRING REPLACEMENT. ONLY 53K ON CAR; BOUGHT IT BRAND NEW IN 2011. LUCKILY I HAVE EXTENDED WARRANTY ALTHOUGH DEALER TRYING TO ARGUE THEIR RESPONSIBILITY. THIS IS VERY UPSETTING FOR SEVERAL REASONS: THIS A $45,000 CAR, I POINTED THIS ISSUE OUT 2 WEEKS PRIOR DURING MY REGULAR OIL CHANGE VISIT AND WAS BLOWN OFF UNTIL I PRESSED THE MATTER, AND I HAVE SEEN SEVERAL POSTS RECENTLY REGARDING THIS EXACT ISSUE WITH THIS TYPE VEHICLE. ADDITIONALLY THERE IS ADMITTED FAULT BY GMC REGARDING SEVERAL MECHANICAL ISSUES RELATED TO POWER STEERING AND AS EVIDENCED BY MULTITUDE OF RECENT RECALLS. I HATE TO SAY IT BUT THIS IS MY FIRST AMERICAN CAR AND LIKELY MY LAST. MY 2004 NISSAN WITH 180K MILES RUNS GREAT!! *TR

MY ENCLAVE WAS STOPPED AT A RED LIGHT. THE VEHICLE BEHIND ME WAS REARENDED BY THE VEHICLE BEHIND THEM AND THEN REARENDED MY VEHICLE. IMMEDIATELY I HEARD A LOW AIR RELEASE SOUND AND SMELLED A GUN POWDER SMELL, BUT MY AIRBAG DID NOT DEPLOY. THE RED INDICATOR LIGHT FOR AIRBAG CAME ON AFTER THE WRECK. *TR

STEERING COLUMN WAS WHINING. TOOK IT IN AND WAS TOLD THE STEERING GEAR WAS LEAKING AND IT WOULD COST $1500 TO REPAIR. ACCORDING TO GM FORUMS THIS IS A VERY VERY COMMON COMPLAINT THAT GM HAS DONE NOTHING ABOUT. WHY IS A RECALL NOT BEING INSTITUTED? *TR

I BEGAN TO MAKE LOUD SQUEAKING NOISES WHEN MAKING LEFT AND RIGHT TURNS. IN ADDITION, AS TIME PROGRESSED I WOULD FEEL PRESSURE WHEN TURNING THE STEERING WHEEL. DUE TO FEAR OF STEERING WHEEL NOT BEING ABLE TO TURN, I TOOK THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THE VEHICLE NEEDED A NEW STEERING PUMP AND RACK. GM SAID THEY WOULD NOT COVER THE ENTIRE COST. THE TOTAL COST WAS $2600 AND GM SAID IT WOULD ONLY COVER $1600. OWNER FEELS GM SHOULD COVER THE ENTIRE COST SINCE THIS IS A SAFETY ISSUE AND THE CAR IS ONLY 2,000 MILES OVER 50,000 MILE WARRANTY. THIS IS NOT A USUAL WEAR AND TEAR CAR ISSUE. *TR

TURNED CORNER ON IRONWOOD46615 AND REAR ENDED CAR THAT STOPPED SUDDENLY. CRUSHED MY FRONT END BACK TO PUNCTURING THE RADIATOR. NO AIR BAG DEPLOYED AND NO SEAT BELT ON IMPACT. MY KNEES HIT THE DASH UNDER THE STEERING WHEEL. NO ONSTAR AS NO AIRBAG DEPLOYED. HOLDING STEERING WHEEL WAS MY ONLY DETERRENT TO HITTING FORWARD. REPAIRS COST $5000.+ AND GM DEALER INSISTED AIRBAG AND SEAT BELT WERE FUNCTIONING. KNEES STILL HURT. AND SEEN DOCTOR ABOUT KNEES AND GOING AGAIN SOON. I AM REPORTING THIS AFTER HEARING THAT THERE ARE RECALLED ON SEAT BELTS AND AIRBAGS ON DRIVER SIDE. *TR

WHILE DRIVING ON I-85 IN ATLANTA, GA...DOING 75MPH IN THE FAST LANE....THE ENGINE JUST DIED...SAYING THE ENGINE POWER HAD BEEN REDUCED....I IMMEDIATELY PULLED OVER TO THE LEFT LANE & STOPPED ON A DIVIDER @ EXIT 95(ENTRANCE TO I-285) VERY BUSY AREA....I DIALED ON-STAR ...THEY SAID THEY WOULD SEND A DOT-HERO VEHICLE...IT NEVER CAME AFTER 1 1/2HRS...SO I CALLED AAA ...THEY CAME IN 15 MINUTES WITH A FLAT BED TRUCK & TOOK ME TO THE DEALERSHIP...I WAS SCARED TO DEATH THAT IN THAT INTERSECTION OF HWY'S SOMEONE WAS GOING TO SLAM INTO ME...THEY REPLACED MY IGNITION COIL #3!!!! *TR

UPON IGNITION, THE DASH PROMPTED "SERVICE AIR BAGS." AFTER DRIVING APPROXIMATELY A MILE, IT WENT OFF, THEN REAPPEARED SOON AFTER. IN LIGHT OF REPORTED FATALITIES DUE TO AIRBAG FAILURE, GENERAL MOTORS MUST PROVIDE A MANUFACTURER'S RECALL. *TR

REPORTED ISSUE TO DEALER OF CAR MAKING WHINING NOISE AT LOW SPEEDS. DEALER SAYS I NEED A NEW POWER STEERING RACK, HOSES AND POSSIBLY A NEW PUMP! THE CAR IS A IS ONLY A 2011 AND VERY WELL MAINTAINED! SPOKE WITH GM - THEY CONTACTED DEALER WONDERING WHY NO RECALL SINCE EVERY SINGLE FORUM I READ HAS HUNDREDS OF PEOPLE COMPLAINING ABOUT THIS SAME EXACT ISSUE. I WAS FURIOUS THAT THEY REFUSE TO ACKNOWLEDGE THIS AS A PROBLEM. THEY SAY THAT THERE ARE NOT ENOUGH POWER STEERING NOISE PROBLEMS REPORTED TO REQUIRE THEM TO ISSUE A RECALL. THEY SAY THAT THEY ARE NOT RESPONSIBLE FOR THIS DECISION. IT IS A FEDERAL SAFETY ISSUE AND THAT THEY ISSUE RECALLS BASED ON NUMBERS, HOWEVER, THIS HAS NOT HAPPENED OFTEN ENOUGH TO ISSUE A RECALL. THEY ARE OFFERING ME A "DEAL" TO GET THE CAR FIXED AT MY DEALER. THEY WILL PAY ALL BUT $500 TOWARD THE RACK AND LABOR. I NEED TO COVER THE HOSES AND POSSIBLY THE PUMP IF IT IS BAD. ALSO, IF THERE IS A RECALL IN THE FUTURE I WILL BE REIMBURSED RETROACTIVELY FOR MY EXPENSES. ISN'T THIS AN ADMISSION THAT THERE IS A PROBLEM??? I AM SO ANGRY! MY DEALER, HOWEVER SINGS A DIFFERENT TUNE FROM GM. SAYS THAT THIS PROBLEM EXISTS QUITE FREQUENTLY IN THE ENCLAVE, ACADIA AND THE CHEVY TRAVERSE...... I AM NOT SURE THAT I BELIEVE OR TRUST ANYTHING THEY HAVE TO SAY! I HAVE A 2011 ENCLAVE (WHICH I ABSOLUTELY LOVED UP UNTIL NOW!) WITH 60K ON IT. NOW OUT OF WARRANTY - EVENTUALLY THIS WILL HAVE TO BE FIXED - LEAVING A VERY LARGE DENT IN MY POCKET AND A HOLE IN MY HEART BECAUSE I REALL

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS UNAVAILABLE.

DRIVING ON HIGHWAY. WARNING LIGHT FOR STABILITRACK CAME ON, THEN ENGINE POWER REDUCED LIGHT. IN SECONDS NO POWER TO VEHICLE. COULD NOT ACCELERATE AT ALL AND VEHICLE SLOWED ON ITS OWN. EXTREMELY DANGEROUS IN TRAFFIC WHEN TRYING TO PULL OVER WITH NO POWER. MANUAL SAYS TURN OFF CAR WAIT 15 SECONDS TO CORRECT PROBLEM. ASSUMING YOU DON'T GET KILLED PULLING OVER FIRST, NICE IDEA. DOESN'T WORK. HAD TO STOP VEHICLE MORE THAN TEN TIMES ON WAY HOME DUE TO SAME PROBLEM. BROUGHT VEHICLE INTO DEALER. SAME PROBLEM PERSISTS. *TR

WATER PUMP FAILED, CAR OVERHEATED. STRANDED WIFE AND DAUGHTER 2 HOURS. PART FIXED UNDER RECALL GM CAMPAIGN 13079. NEVER NOTIFIED OF RECALL PRIOR TO INCIDENT. *TR

DRIVING OFF OF A HIGHWAY. SUDDEN ENGINE SEIZE STEERING LOCK AND ZERO POWER. CAR ROLLED TO A COMPLETE STOP. LUCKILY WE WERE IN A TURNING LANE AND WERE ABLE TO ROLL INTO A SAFE WAITING AREA. NO ONE IN THE VEHICLE WERE INJURED BODILY YET THE MENTAL ANGUISH AND FEAR WAS UNBEARABLE. HAD THIS HAPPENED ON THE HIGHWAY FIVE MINUTES EARLIER , WITH THE HEAVY TRAFFIC, I AM SURE THERE WOULD HAVE BEEN MUCH MORE SERIOUS OUTCOME. THE CAR HAS SINCE BEEN SERVICED. REPLACED WERE A BROKEN ENGINE BELT., AND BAD TENSIONER. WHAT I DON'T UNDERSTAND IS HOW A 3 YEAR OLD CAR COULD FAIL SO TERRIBLY. I AM NOW PETRIFIED TO DRIVE MY ENCLAVE FOR FEAR OF OTHER FAULTY PARTS. SERVICE WAS PERFORMED AT FERMAN GMC ON NOVEMBER 11, 2013 IN LUTZ FLORIDA. THIS WAS THEIR FIRST ENCOUNTER WITH SUCH A PROBLEM. VERY SCARY EXPERIENCE FOR ALL INVOLVED. EVERY TIME I SEE A BUCK I RECALL THAT NIGHT IN MY MIND. I STILL HAVE NOT DRIVEN THE CAR SINCE IT HAS BEEN REPAIRED AND HOME. NOT SURE I CAN EVER TRUST THIS BRAND AGAIN. I WAS TOLD A FAULTY TENSIONER CAUSED THE ENGINE BELT TO SNAP. HORRIBLE. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE AT A STOP SIGN, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE AND CRASHED INTO THE SIDE OF A HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT T WAS NOT FILED. THERE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

MY AIR BAG LIGHT CAME ON WHEN I STARTED MY BUICK ENCLAVE NEVER WENT OFF THE WHOLE TIME DRIVING. THIS IS THE SECOND TIME IT'S HAPPENED

WHEN CAR IS ON A INCLINE WHEN YOU TAKE YOUR FOOT OF BRAKE IT ROLLS BACKWARD,JUST PURCHASE THE CAR ON 8/8/2013 TOOK IT BACK TO DEALER THEY SAY THAT'S HOW IT IS,NOTHING WRONG.(SAFETY HAZARD??) *TR

MY VEHICLE WAS ORIGINALLY EQUIPPED WITH MICHELIN LATITUDE TOUR 255/60R19 TIRES. AT JUST OVER 16,000 MILES I NOTICED CRACKS IN THE SIDEWALLS. AT 20,000 MILES A REPRESENTATIVE FROM MICHELIN ASSURED ME THAT IT WAS NOT A CONCERN. AT 22,000 MILES I PRESENTED THE VEHICLE TO THE SELLING DEALER AND WAS PROVIDED WITH A SERVICE BULLETIN WHICH STATED THAT THE STANCE OF THE MANUFACTURER WAS THAT THE CONDITION WAS ONLY INCIDENTAL ENVIRONMENTAL DAMAGE AND POSED NO SAFETY CONCERN. SINCE THAT TIME, I HAVE CONTACTED BOTH THE TIRE AND VEHICLE MANUFACTURERS WITH NO RESOLUTION. I CAN PROVIDE CASE NUMBERS AND EMAILS. THE TIRE MANUFACTURER HAS ISSUED A RECALL FOR THIS MODEL TIRE BUT THEY TELL ME THAT THE NUMERICAL RUN OF MY TIRES IS NOT INCLUDED. POSSIBLY THE SCOPE OF THE RECALL IS TOO NARROW. MY CONTENTION IS THAT THIS IS A DEFECTIVE PRODUCT AND A MAJOR SAFETY CONCERN FOR MYSELF, MY FAMILY, AND OTHER MOTORISTS. BECAUSE THE CONDITION HAS WORSENED SO MUCH IN SO FEW MILES, I FEEL THAT MICHELIN AND GENERAL MOTORS NEED TO ADDRESS THE PROBLEM IMMEDIATELY. THE TIRES SHOULD BE REPLACED UNDER WARRANTY, NOT AT THE PRO-RATE POLICY NOW IN PLACE. ANY ASSISTANCE WITH THIS SITUATION WOULD BE GREATLY APPRECIATED THANK YOU *TR

THE SERVICE AIRBAG SOON LIGHT CAME ON, AT WHICH TIME I TOOK THE VEHICLE TO A LOCAL DEALER. AFTER THEY REPAIRED THE VEHICLE, THE SAME LIGHT CAME ON WITHIN 2 WEEKS. SINCE THAT TIME I HAVE TAKEN THE VEHICLE IN APPROXIMATELY 6 MORE TIMES FOR THE SAME ISSUE. THE LAST TIME THE DEALERSHIP ADVISED THAT THEY HAD REPLACED EVERYTHING AND NOW WERE REPLACING THE COMPUTER FOR THE AIRBAG SYSTEM. AFTER THE LAST REPAIR, THE LIGHT HAS COME BACK ON. THIS TIME THE VEHICLE MADE IT APPROXIMATELY 3 WEEKS. *TR

THE BACK AUTOMATIC LIFT GATE WAS ACTIVATED. THE LIFT GATE OPENED PROPERLY BUT WHEN IT WAS OPENED COMPLETELY THE LOCKING MECHANISM FAILED AND THE DOOR FELL CLOSED. LUCKILY I WAS NOT STANDING IN THE DOOR OPENING. I TRIED THE LIFT GATE ONCE MORE AND IT RESPONDED EXACTLY THE SAME WAY AND I TRIED TO STOP THE GATE FROM CLOSING AND COULD NOT, THE DOOR CLOSED EVEN THOUGH I WAS TRYING TOM HOLD IT UP. I HAVE TAKEN THE CAR TO THE BUICK DEALER AND IT HAS BEEN REPAIRED. *TR

VEHICLE ROLLS BACKWARDS WHEN I LET OFF BRAKE ON SLIGHT GRADE AT STOP. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE MOLDING COVER FOR THE DRIVER'S SIDE SEAT CONTROLS FAILED. THE CONTACT STATED THE SEAT DID NOT STOP OPERATING, BUT THE WIRES FOR THE CONTROLS WERE EXPOSED HAPHAZARDLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE PART WAS REPLACED. THE DEALER STATED THAT THE CONTROLS WOULD HAVE FAILED IF THEY WERE NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 20,000.

OUR BUICK ENCLAVE 2011 HAD JUST STARTED DOWN THE DRIVEWAY WHEN IT GOT SLIGHTLY STUCK IN A SMALL AMOUNT OF SNOW. THE CAR WAS TURNED OFF AND MY HUSBAND WENT TO GET A SHOVEL TO RELEASE THE SNOW BY THE WHEEL. WHEN HE TURNED AROUND, BLACK SMOKE WAS COMING FROM THE CAR! HE IMMEDIATELY CALLED THE FIRE DEPARTMENT. IT ONLY TOOK A FEW SECONDS AND FLAMES BURST FROM THE CAR AND IT MADE POPPING NOISES. THE ENGINE OF THE CAR AND THE ENTIRE INSIDE, (SEATS, STEERING WHEEL, GLOVE COMPARTMENT ETC.) WERE COMPLETELY DESTROYED. THE FIREMAN STATED THAT IT WAS AN ELECTRICAL FIRE. WE PURCHASED THE CAR IN OCTOBER, 2010. WE HAVE NOW FOUND SIMILAR FIRES ON THE INTERNET BUT HAVE NOT SEEN 2011. WE FEEL THIS INFORMATION SHOULD BE MADE PUBLIC AND GMC MUST FIX IT BEFORE SOMEONE IS SERIOUSLY INJURED. MY HUSBAND WOULD HAVE BEEN DRIVING DOWN A STEEP HILL AND IF THE FIRE STARTED THERE HE WOULD NOT HAVE BEEN ABLE TO GET OUT! *TR

OVER THE PAT FEW MONTHS OUR 2011 ENCLAVES CHECK AIR BAG INDICATOR, INTERMITTENTLY COMES ON. IT OCCURS WHEN THE CAR IS INITIALLY STARTED, AND STAYS ON THROUGHOUT THE TIME IT IS BEING OPERATED. IT MAY OR MAY NOT BE ON THE NEXT TIME THE VEHICLE IS USED. THE VEHICLE WAS NEVER IN AN ACCIDENT OR HAD THE AIR BAGS DEPLOYED FOR ANY REASON. *TR

THE DAY WE PURCHASED THIS VEHICLE, THE SERVICE AIR BAG LIGHT CAME ON WHEN WE TEST DROVE THE VEHICLE BUT THE SALES MAN ENSURED US THAT THEY COULD FIX THAT. WELL WE THOUGHT THEY DID AND KEEP SAYING THAT EVERYTIME WE LEAVE THE DEALERSHIP FOR THE SAME ISSUE. WE HAVE HAD OUR VEHICLE TO THE SHOP FOR THIS SAME 'SERVICE AIR BAG LIGHT' AT LEAST 10 TIMES SINCE NOVEMBER 25, 2011. VERY FRUSTRATING!! *TR

2011 BUICK ENCLAVE. CONSUMER STATES PROBLEM WITH VEHICLE AIR BAG *TGW THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE SAME AIR BAG PROBLEM.

HID LIGHTS TURN OFF AFTER OUR 2011 BUICK ENCLAVE IS DRIVEN AFTER 30 SECONDS. HEADLIGHTS COME ON WHEN VEHICLE IS FIRST STARTED AT 4:30 A.M. AND TURNS OFF AS INDICATED ABOVE. ISSUE HAS BEEN ADDRESSED BY THE BUICK DEALERSHIP BUT CANNOT DETERMINE THE CAUSE OF THE ISSUE ON THREE VISITS. THERE ARE NO RECALLS FROM THE MANUFACTURER, AS STATED BY THE SERVICE ADVISOR. MANIPULATING THE CONTROLS IS THE ONLY WORKAROUND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TRANSMISSION DOES NOT HOLD AT ALL - WILL MOVE FORWARD WHILE IN REVERSE AT THE SLIGHTEST INCLINE - ALSO DOES NOT SHIFT DOWN TO PASS OTHER VEHICLES - VERY SLOPPY SLUGGISH TRANSMISSION. *TR

THE FRONT DRIVER AND PASSENGER DOORS HAVE A VERY SHARP PLASTIC EDGE STICKING OUT PAST THE METAL BODY OF THE DOOR. THIS HAS CAUSED INJURY TO THREE PEOPLE INCLUDING MYSELF. THE PLASTIC IS SO SHARP THAT IT HAS CUT DEEP WOUNDS INTO THE LEGS OF THE PERSON GETTING IN OR OUT OF THIS VEHICLE. I HAVE TRIED TO FIND OUT IF ANYONE ELSE HAS HAD THIS PROBLEM AND NO ONE HAS BROUGHT THIS FORWARD FOR REVIEW. I JUST CAN'T BELIEVE THAT NO ONE ELSE HAS HAD THIS PROBLEM. MAYBE THEY FIGURE THEY WERE CLUMSY AND IT WAS THEIR FAULT. I CUT THE CORNERS OFF AND SANDED THEM TO A SMOOTH FINISH TO CORRECT THIS PROBLEM. *TR

WHILE STOPPED AT STOP SIGN; VEHICLE ROLLS. WHILE TAKING OFF , YOU MUST KEEP YOUR FOOT ON THE BRAKE TO PREVENT VEHICLE FROM ROLLING BACKWARD INTO VEHICLE BEHIND WHILE ACCELERATING TOO. THIS VEHICLE IS LIKE DRIVING A MANUAL VEHICLE. *TR

PASSENGER SIDE FRONT WINDOW AND DOOR DEFECTIVE; SPORADIC AND RECURRENT NON-FUNCTION; DEALERSHIP WILL NOT REPAIR BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. SAFETY ISSUE; AS DRIVING AND UNABLE TO REACH PASSENGER SIDE, NOTICED DOOR UNLOCKED. DEALERSHIP SAID WOULD COST 800-900 DOLLARS TO REPLACE ELECTRICAL HARNESS AND WILL NOT REPLACE. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE IN REVERSE WITH THE BRAKES DEPRESSED, THE VEHICLE ROLLED FORWARD. ALSO, WHEN THE GEAR WAS IN DRIVE THE VEHICLE WOULD ROLL BACKWARD. THE ACCELERATOR PEDAL HAD TO BE DEPRESSED WITH FORCE IN ORDER FOR THE VEHICLE NOT TO ROLL AWAY WHEN GEAR WAS IN DRIVE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC, BUT THE DEALER WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 6100.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE FAILURE COULD HAVE OCCURRED BECAUSE A CELL PHONE WAS IN CLOSE PROXIMITY TO THE FRONT PASSENGER SIDE SEAT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

I WAS EXITING THE FREEWAY AND STARTED TO TOUCH THE FRONT WINDOW BUTTON DOWN BUT IT WAS THE REAR WINDOW BUTTON AND IMMEDIATELY THE WHOLE CAR STARTED THIS SHAKING AND VIBRATING. I WAS SHOCKED AND SHOOK-UP BY THIS EVENT AND IMMEDIATELY PULLED OVER TO THE SIDE.LUCKILY, DOWN THE ROAD A BIT, I SAW A BUICK DEALERSHIP AND PROCEEDED TO IT. THE SERVICE MGR. TOLD ME BUICK IS AWARE OF THIS PROBLEM WHICH HE CALLED "WIND ABATEMENT".ONE OF HIS ASSOCIATES EVEN ASKED ME IF HE COULD COME WITH ME SO HE COULD WITNESS THIS EVENT. SO WE DID GO BACK TO THE FREEWAY,LET REAR WINDOW DOWN, AND HE WITNESSED IT HIMSELF.THE BUICK DEALER DENIED ANY DEFECTS IN THE CAR AND ADVISED ME TO CRACK A FRONT WINDOW ABOUT AN INCH, THEN LET THE REAR WINDOW DOWN. THIS WHOLE EPISODE HAS LEFT ME IN A STATE OF SHOCK AND NOT KNOWING IF THIS VEHICLE IS SAFE TO DRIVE.

2011 BUICK ENCLAVE ROLLS UNABATED ON HILLS WHILE IN GEAR - DRIVE OR REVERSE. VERY HARD TO CONTROL. REQUIRES VERY QUICK MOVE FROM BRAKE TO ACCELERATOR AND "2-FOOT" DRIVING WHICH IS DANGEROUS AND WEARS BRAKES AND TRANSMISSION. THERE IS NO "HILL HOLD" FEATURE AND DRIVETRAIN PROVIDES NO RESISTANCE. *TR

AIR BAG LIGHT KEPT COMING ON. LOVE BUICK, COLUMBIA SC REPLACED MODULE. SEVERAL DAYS LATER AIR BAG LIGHT CAME ON AGAIN WITH A MESSAGE " SERVICE AIRBAG ". ABOVE DEALER NOW HAS THIS VEHICLE IN SERVICE AND SAYS THEY NEED TO KEEP IT SEVERAL DAYS FOR MORE DIAGNOSTICS. *TR

SLOWING DOWN TO STOP FOR RED LIGHT THE CAR SPEEDED UP BY ITSELF. I HAD TO PRESS VERY HARD ON THE BRAKES TO STOP THE CAR . *TR

2011 BUICK ENCLAVE ROLLS UNCONTROLLABLE ON HILLS WHILE IN GEAR - DRIVE OR REVERSE. VERY HARD TO MANAGE. REQUIRES VERY QUICK MOVE FROM BRAKE TO ACCELERATOR AND "2-FOOT" DRIVING WHICH IS DANGEROUS AND WEARS BRAKES AND TRANSMISSION. THERE IS NO "HILL HOLD" FEATURE AND DRIVETRAIN PROVIDES NO RESISTANCE. THIS IS A SERIOUS SAFETY CONCERN AS THE ROLLBACK IS NOT RESTRICTED AND CAN REACH DANGEROUS SPEEDS DEPENDING ON THE LEVEL OF DECLINE. THIS REQUIRES THE DRIVER TO KEEP FIRM AND CONSISTENT PRESSURE ON THE BRAKE WHEN ON AN INCLINE TO AVOID ROLLING INTO OTHER VEHICLES AND ALSO, GO HEAVY ON GAS TO OVERPOWER THE ROLL WHEN TAKING OFF. THIS IS EVEN WORSE THAN A MANUAL TRANSMISSION VEHICLE AS AT LEAST THEY WILL STOP IF THEY SNUB OUT. *TR

ON INCLINE WHEN IN DRIVE -- ROLLS BACKWARD, INDEFINITELY. ON DECLINE WHEN IN REVERSE -- ROLLS FORWARD, INDEFINITELY. THIS MAKES THE VEHICLE EXTREMELY DANGEROUS TO PARALLEL PARK ON AN INCLINE/DECLINE, AS AT SOME POINT YOU WILL NEED TO TAKE YOUR FOOT OFF THE BRAKE TO GET GOING AND WHEN YOU DO, THE VEHICLE WILL ROLL FORWARD (HOPEFULLY NOT HITTING THE CAR IN FRONT OF YOU) AND THE ACCELERATOR WILL NEED TO BE APPLIED ENOUGH TO MOVE THE HEAVY VEHICLE AGAINST THE GRADE (HOPEFULLY NOT SO FORCEFULLY THAT YOU WILL RISK HITTING THE CAR BEHIND YOU). SERVICE DEPARTMENT AT LOCAL DEALERSHIP POINTED ME TO OWNER'S MANUAL (9-25): "IF THE VEHICLE IS STOPPED ON A HILL, WITH YOUR FOOT OFF THE BRAKE PEDAL, THE VEHICLE MAY ROLL. THIS IS NORMAL AND IS DUE TO THE TORQUE CONVERTER DESIGNED TO IMPROVE FUEL ECONOMY AND PERFORMANCE. USE THE BRAKE TO HOLD THE VEHICLE ON A HILL. DO NOT USE THE ACCELERATOR PEDAL." HOWEVER, THIS OWNER'S MANUAL ENTRY IS IN THE "DRIVE" SECTION, AND SIMILAR STATEMENTS ARE NOT MENTIONED WITHIN THE SECTION ABOUT "REVERSE." *TR

*PURCHASED NEW IN AUGUST 2010, REPORTED BACK TO DEALERSHIP THERE WAS MOVEMENT IN SEAT BACK/BOTTOM OR BOTH. HAVE RETURNED AND COMMUNICATED WITH SELLING DEALERSHIP AND GENERAL MOTORS (SERVICE REQUEST #71-929161000) ON THIS ONGOING PROBLEM AS MOVEMENT STILL EXISTS IN SEAT. ATTEMPTED TO REPAIR SEAT THREE TIMES AND FAILED. PROBLEM IS STILL EXISTS AND GM HEADQUARTERS IN DETROIT IS STANDING BY THEIR FIELD SERVICE REP AND THE DEALSHIP SAYING THERE IS NO PROBLEM IN THEIR VIEW. HAVING SAID THIS, NO ONE HAS SEEN THE VEHICLE TO EXAMINE IF IN FACT REPAIRS WERE SUCCESSFUL AFTER THEIR LAST ATTEMPT AT REPLACING PARTS ON THE SEAT FRAME. NO REPRESENTATIVE FROM , GM FIELD SERVICE MANAGER OR ANYONE ELSE REPRESENTING GM. SO, I DONT KNOW HOW THEY CAN SAY THE PROBLEM IS FIXED IF THEY ARE STILL RECEIVING COMPLAINTS AND HAVE NOT EXAMINED THE SEAT FOR WARRANTS OF THIS COMPLAINT. ADDITIONALLY I HAVE TAKEN THIS VEHICLE TO A PRIVATELY OWNED AUTO SERVICE CENTER: I AM THANKFUL TO NOT ONLY PROVIDED GREAT SERVICE BUT HAS ALSO DETECTED THE ROOT PROBLEM IN THE SEAT AND PROVIDED THEIR OPTION ON WHAT SHOULD BE DONE TO REMEDY THIS PROBLEM - REPLACE THE SEAT. WHEN I PROVIDED THIS INFORMATION TO GM HEADQUARTERS, THEY REVIEWED THE INFORMATION AND CAME BACK WITH THE SAME REPEATED RESPONSE INDICATING THAT ALTHOUGH THEY UNDERSTAND I AM NOT SATISFIED WITH THEIR RESPONSE, THEY HAVE NOTHING MORE TO ADD IN TERMS OF CORRECTING THIS PROBLEM I HAVE EXPERIENCED SINCE I PURCHASED THIS VEHICLE FROM THE DEALERSHIP. I AM CONCERNED