2011 Buick Enclave complaints

OVER TIME OUR 2011 BUICK ENCLAVE EXPERIENCED A WHINING NOISE AT IDLE AND LOWER SPEEDS, PARTICULARLY WHEN TURNING. DEALERSHIP INDICATED THAT THIS WAS DUE TO A LEAKING/DEFECTIVE POWER STEERING PUMP AND POTENTIALLY THE ENTIRE STEERING COLUMN MAY NEED TO BE REPLACED. THIS VEHICLE IS APPROXIMATELY 3 YEARS OLD AND APPROXIMATELY 50K MILES - DISAPPOINTED TO DISCOVER THAT THIS ISSUE IS NOT CURRENTLY COVERED UNDER WARRANTY/RECALLS. I WOULD NOT EXPECT TO ENCOUNTER AN ISSUE OF THIS MAGNITUDE WITH A CAR AT THIS POINT IN THE LIFE CYCLE - THIS IS A POTENTIAL SAFETY CONCERN IF THIS ISSUE PROGRESSES TO A SITUATING WHERE THE STEERING TOTALLY FAILS.

ANOTHER GM IGNITION SWITCH ISSUE. WITH KEY IN IGNITION AND VEHICLE NOT RUNNING, NO CHIME WHEN DOORS ARE OPENED. IF KEY IS REMOVED FROM IGNITION AND THE DRIVER DOOR IS OPENED, THE RADIO WILL NOT TURN OFF. OBVIOUSLY, THE CAR WAS PARKED AND IN PARK WHEN THIS HAPPENED.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE STEERING SEIZED WITHOUT WARNING. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING PUMP AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,664.

I TOOK MY 2011 BUICK ENCLAVE WITH 27,000 MILES INTO MY LOCAL BUICK DEALER FOR ROUTINE MAINTENANCE. THE SERVICE MANAGER CALLED AND ADVISED THAT THE STEERING RACK WAS LEAKING AND THAT THE ESTIMATED REPAIR COST IS $1780. I CHOSE NOT TO HAVE THE REPAIR DONE AT THAT TIME, BUT NOW SEE THAT MANY ENCLAVE OWNERS HAVE EXPERIENCED POWER STEERING FAILURES DUE TO THIS DEFECT. SOME OF THESE FAILURES OCCURRED IN TRAFFIC AND COULD HAVE RESULTED IN ACCIDENTS. NOW THAT I AM AWARE OF THIS I WILL TAKE THE CAR TO BE REPAIRED IMMEDIATELY. BECAUSE THERE HAVE BEEN SO MANY FAILURES WITH POTENTIALLY SERIOUS CONSEQUENCES, THIS SHOULD BE INVESTIGATED BY NHTSA FOR A POSSIBLE RECALL. I SUSPECT THAT THIS WOULD ALSO AFFECT GMC ACADIA AND CHEVY TRAVERSE MODELS.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL SOUND EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,129.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AN ABNORMAL NOISE EMITTED FROM THE VEHICLE WHEN THE LIFT GATE WAS OPERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 03/11/16*LJ THE CONSUMER STATED THE LIFTGATE HAS BEEN REPAIRED. *TR

ON THREE SEPARATE OCCASIONS IN THE PAST MONTH MY CAR LOST POWER WHILE I WAS DRIVING. FORTUNATELY, I WAS ON CITY STREETS WHEN THIS OCCURRED AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. I BROUGHT MY CAR IN TO MY BUICK DEALER AFTER THE 2ND OCCURRENCE AND THEY COULD FIND NOTHING WRONG WITH IT. WHEN IT HAPPENED AGAIN LAST WEEK I NOTICED THAT RIGHT BEFORE I LOST POWER THE SMALL WALLET THAT IS PART OF MY KEY CHAIN HAD FALLEN FROM THE TOP OF THE STEERING WHEEL (WHERE I KEEP IT SO IT DOESN'T HIT MY LEG). THINKING IT MAY HAVE JERKED THE IGNITION SLIGHTLY AND THAT MAY HAVE BEEN PART OF THE POWER ISSUE, I GOOGLED "BUICK ENCLAVE IGNITION ISSUES" WHEN I RETURNED HOME. IMMEDIATELY ALL OF THE GM IGNITION PROBLEMS OF THE PAST FEW YEARS CAME UP; INCLUDING THE FRIGHTENING NEWS THAT MY CAR HAD THE EXACT SAME IGNITION AS THE RECALLED CARS BUT THAT GM BELIEVED SOMETHING ABOUT THE DESIGN OF THE ENCLAVE (AND OTHER SUVS IN ITS CLASS) MEANT THAT THE IGNITION WAS NOT A PROBLEM. I AM HERE TO TELL YOU THAT IT IS, INDEED, A PROBLEM. I BROUGHT MY CAR BACK TO THE DEALER ON MONDAY AND THEY AGAIN CAN "FIND NOTHING WRONG WITH IT." I HAVE CONTACTED GM AND LET THEM KNOW I WILL NOT ACCEPT THIS VEHICLE UNTIL THE IGNITION IS REPLACED. NO ONE SHOULD BE DRIVING THIS CAR. I SHUDDER TO THINK ABOUT THE CONSEQUENCES IF I HAD BEEN DRIVING MY USUAL CARPOOL OF 5 12-YEAR-OLD BOYS. INDEED, TWICE WHEN I LOST POWER I WAS IN THE CAR WITH MY CHILD. I AM CONVINCED THIS IS A MAJOR PROBLEM AND THAT EVERYON

THE POWER STEERING FLUID IS LEAKING AFTER HEARING LOUD GRINDING NOISE AND DIFFICULT TO STEER WHILE DRIVING. GM SAID THEY DIDN'T SEE A PROBLEM AND NOT PART OF THE "SPECIAL COVERAGE" THAT INVOLVES A STEERING PUMP. APPARENTLY, YOU NEED TO ALMOST CRASH YOUR CAR BEFORE THAT IS REPLACED. I RECEIVED A QUOTE TO REPAIR AND IT'S AT LEAST $800. THE CAR HAS 67K MILES AND IS 5 YEARS OLD - ONLY OWNER.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE DEFROSTER FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. UPDATED 02/10/16*LJ *TR

MY CAR WOULD NOT START ON IT OWN. I GOT A BOOST AND IT STARTED UP. WENT TO AUTO STORE AND TURNED THE CAR OFF AND REMOVED THE KEY BUT IT KEPT RUNNING FOR A FEW MINUTES. THE SALES ASSOCIATED TESTED THE BATTERY AND SAID IT WASN'T GETTING THE PROPER CRACK AMPS. THEY DID NOT HAVE THE BATTERY THAT I NEEDED IN STOCK, I WAS ABLE TO MAKE IT HOME AND TURN OFF AND RESTART THE CAR UNTIL THE NEXT MORNING AND THE CAR WOULD NOT START AGAIN AND THE KEY GOT STUCK IN THE IGNITION. MY HUSBAND PURCHASED A BATTERY FROM ADVANCE AUTO BUT HE WAS STILL NOT SURE THAT THE BATTERY WAS INDEED THE ISSUE. CALLED AND TOOK THE CAR SUPERIOR MOTORS DEALERSHIP ON NOVEMBER 5. WE LEFT THE CAR FOR THEM TO RESEARCH THE ISSUE. WE RECEIVED A CALL NOTIFYING THAT THERE WAS A CRACK IN THE FIREWALL THAT CAUSED WATER TO LEAK AT THE COWL AREA WHICH SHORTED OUT THE FUSE BLOCK AND CORRODED THE CONNECTORS. MY HUSBAND ASKED IF WE COULD GET ASSISTANCE WITH THE REPAIR BECAUSE IT WAS A DEFECT IN THE PRODUCT/WORKMANSHIP AND NOT SOMETHING THAT WE HAD CONTROL OVER. SUPERIOR MOTORS INFORMED US THAT WE NEEDED TO REACH OUT TO GENERAL MOTORS DIRECTLY IN ORDER TO RECEIVE ANY TYPE OF ASSISTANCE. WE SPOKE TO SEVERAL CUSTOMER SERVICE REPRESENTATIVE THAT TOOK ALL OF OUR INFORMATION AND ASSURED US THAT THE ISSUE WOULD BE ESCALATED AND A CALL WITHIN 24 HOURS. IN THE MEANTIME, WE REACHED OUT TO OUR AUTO INSURANCE PROVIDER AND THEY WENT OUT TO THE DEALERSHIP. HE NOTIFIED MY HUSBAND THAT A SERVICE BULLETIN HAS BEEN ISSUED IN REGARDS TO THE ISSUE

RECENTLY HAD TO REPLACE MY POWER STEERING GEAR DUE TO LEAKING SEALS THAT CAUSED FAILURE. ALSO POWER STEERING PUMP HAD TO BE REPLACED. POWER STEERING PUMP IS COVERED UNDER SPECIAL GM WARRANTY (14329 'LOSS OF POWER STEERING ASSIST'), BUT NOT POWER STEERING GEAR. IN DOING RESEARCH, IT SEEMS MANY CONSUMERS HAVE EXPERIENCED A SIMILAR ISSUE, BUT GM HAS NOT ISSUED A RECALL FOR THE POWER STEERING GEAR.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE WARNING LIGHT ILLUMINATED, WHICH INDICATED THAT THE AIR BAG NEEDED SERVICING. WHEN THE VEHICLE WAS DIAGNOSED, THE MECHANIC STATED THAT THE AIR BAG COIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. UPDATED 02/12/16*LJ THE VEHICLE WAS REPAIRED AT THE CONSUMERS EXPENSE. UPDATED 03/09/16.*JB

2011 BUICK ENCLAVE "ENGINE HOT A/C OFF" AND THEN "ENGINE OVERHEATED IDLE ENGINE" AND THEN "ENGINE POWER REDUCED" MESSAGES CAME ON IN QUICK SUCCESSION (W/IN LESS THAN 1.5 MILES) AT 10:00 P.M. I WAS DRIVING ON SUBURBAN STREETS WHEN THIS ISSUE OCCURRED. TOOK INTO DEALER FIRST THING THE NEXT MORNING AND WAS TOLD THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. I MENTIONED APRIL 2013 TSB #13079 RELATED TO LEAKING WATER PUMP SHAFT AND WAS TOLD THAT HAD EXPIRED. WATER PUMP WAS SUBJECT OF EXTENDED WARRANTY COVERAGE FOR 2008-2010 ENCLAVES (#13091). WATER PUMP IS COVERED UNDER POWERTRAIN WARRANTY (100,000 MILES OR 5 YEARS -- MY VEHICLE HAS 79,738 MILES AND WARRANTY EXPIRED 10//15). CALLED BUICK CUSTOMER SERVICE TO INQUIRE ABOUT THIS ISSUE. WAS TOLD DEALERSHIP WOULD HAVE TO DETERMINE ANY FINANCIAL ASSISTANCE. I BELIEVE THE EVIDENCE SUGGESTS GM IS AWARE THERE IS A CONTINUING ISSUE WITH THE WATER PUMPS ON BUICK ENCLAVES MADE AFTER 2010 AND THERE SHOULD BE EXTENDED WARRANTY COVERAGE FOR THE FIX ON THESE VEHICLES, AS WELL.

MY WIFE WAS UNLOADING THE GROCERIES ONE DAY AND THE POWER LIFT GATE FELL ON HER BACK WITHOUT WARNING. SHE HAD A VERY BAD BRUISE AND SKIN ABRASION FOR A COUPLE OF WEEKS. I WAS SURPRISED THAT OUR LIFT GATE STRUTS HAD FAILED WITH ONLY 54K MILES ON THE VEHICLE. THE NEXT DAY I CALLED THE DEALER AND WAS TOLD THERE WAS A RECALL NHTSA CAMPAIGN NUMBER: 15V415000. WHEN I ASKED WHEN I COULD BRING IT IN FOR REPAIR THEY SAID THEY DON'T HAVE THE PARTS. THAT WAS IN EARLY JULY. IT IS NOW NOV. 18TH AND WE'VE BEEN WAITING FOR NEARLY 5 MONTHS AND I CANNOT EVEN GET AN ANSWER FOR WHEN IT CAN BE FIXED. IN FACT, I CAN'T EVEN PAY TO HAVE THIS FIX DONE. THE TRUNK IS VERY HEAVY AND IT NOW TAKES 2 PEOPLE TO LOAD AND UNLOAD. THIS IS EXTREMELY INCONVENIENT AND DANGEROUS WHEN SHE IS BY HERSELF WITH MY 2 YOUNGER KIDS SINCE WE USE THE TRUNK EVERY DAY. THE POWER LIFT GATE IS SUPPOSED TO OPEN WITH THE PRESS OF THE KEY FOB AND WAS ONE OF THE MAIN FEATURES THAT MADE US PURCHASE THE VEHICLE. WE FEEL THAT 5+ MONTHS IS COMPLETELY UNREASONABLE TO WAIT FOR A FIX FROM GM. WE CANNOT EVEN TRADE IT IN BECAUSE NO DEALER CAN RESELL IT WITH A HATCH THAT DOES NOT STAY OPEN. WE ARE NOW LEFT IN LIMBO WITH AN SUV THAT OFFERS NO UTILITY. AFTER SOME RESEARCH I FOUND OUT THIS RECALL EFFECTS 686,287 UNITS OF ITS LAMBDA PLATFORM CROSSOVERS WHICH INCLUDES THE 2008-2012 BUICK ENCLAVE, 2009-2012 CHEVROLET TRAVERSE, 2007-2012 GMC ACADIA, AND 2007-2010 SATURN OUTLOOK. GM SHOULD AT LEAST OFFER COMPENSATION FOR BUILDING SUCH A MAJOR DEFEC

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AFTER THE LIFTGATE WAS OPENED, THE LIFTGATE INDEPENDENTLY CLOSED WITHOUT WARNING. AS A RESULT, THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE STRUT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATE THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,606. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE TAILGATE OF THE VEHICLE CLOSED INDEPENDENTLY. THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V415000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.

VEHICLE MADE NOISE WHEN TURNING THE WHEEL. THE DEALER SAID THE STEERING GEAR WAS LEAKING AND AS A RESULT THE LOW FLUID RESULTED IN POWER STEERING PUMP FAILURE. I HAVE READ MULTIPLE REPORTS ONLINE FROM CUSTOMERS STATING THAT THEY HAD THE EXACT SAME ISSUES. THIS IS CLEARLY A MANUFACTURING DEFECT THAT GM SHOULD BE HELD ACCOUNTABLE TO CORRECT. THE VEHICLE HAS JUST OVER 52K MILES AND I HAVE OWNED IT SINCE IT WAS BRAND NEW. REPAIR QUOTE FROM A LOCAL DEALERSHIP WAS $1100 FOR THE STEERING GEAR, $360 FOR THE PUMP, AND $1000 FOR LABOR. THESE REPAIRS ARE NOT COVERED UNDER WARRANTY DESPITE THE SPECIAL EXTENDED WARRANTY GM ISSUED FOR POWER STEERING PUMP FAILURE.

THE POWER LIFTGATE DOES NOT STAY OPEN (THE VEHICLE WAS STATRIONARY, TURNED OFF, AND PROPERLY PARKED). INSTEAD IT CATCHES AND THEN FORCEFULLY CLOSES ON WHOEVER/WHATEVER MAY BE RIGHT BELOW IT. UPON TRYING TO STOP THE LIFTGATE FROM CLOSING IT WILL NOT REMAIN IN THE OPEN POSITION AND CONTINUES TO FORCEFULLY CLOSE. THIS HAPPENS EVERY TIME THE LIFTGATE IS OPENED. THIS IS PART OF A RECALL (GM SAFETY RECALL 15240). DOCUMENTATION RECEIVED AS PART OF THE RECALL INDICATES PARTS ARE NOT AVAILABLE TO FIX THIS ISSUE. REPEATED CALLS & MESSAGES TO THE SERVICE DEPARTMENT HAVE NOT BEEN RETURNED. NATIONAL TRAFFIC HIGHWAY SAFETY CAMPAIGN ID NUMBER IS 15V415

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON MULTIPLE OCCURRENCES, THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL IN THE TANK. IT SHOWS FAR LESS. SOMETIMES BY TURNING ON AND OFF THE CAR, IT WILL RESET. OTHER TIMES IT WILL TAKE A DAY TO REFLECT THE RIGHT AMOUNT. SINCE THERE IS A RECALL FOR THIS IN VEHICLES MANUFACTURED FROM 2013-2014, IT SEEMS LIKELY THAT THIS, TOO, IS A DEFECT.

(1) DRIVER DOOR BOUNCES BACK AND CLOSES AFTER OPEN IT AND WHEN YOU THINK IT IS SECURE AND ABLE TO EXIT VEHICLE (EVEN IF DONE CAREFULLY, SLOWLY AND DELIBERATELY)--FINGER CAUGHT IN DOOR AND NOW PERMANENTLY BENT AND DAMAGED; (2) BACK HATCH SLAMS DOWN WITH NO WARNING--CLOSED ON ME AND MY 4-YEAR OLD SON WHILE WE WERE STANDING UNDER IT CHANGING HIS CLOTHES; AND (3) FUEL TANK WILL NOT ALLOW GAS TO PUMP (SPENT UP TO 10 MINUTES TRYING TO PUMP GAS AND GOT NOT EVEN 1 GALLON (VIDEO AVAILABLE). HUSBAND FIXED HATCH. ALL WERE REPORTED TO LOCAL DEALER IN PERSON AND EXCUSES ONLY THING GIVEN; DID NOT OFFER TO LOOK INTO ANYTHING FURTHER UNLESS I PAID REGULAR CHARGES AND WANTED TO SHOW ME "TRICKS" THEY USE FOR PUMPING GAS BECAUSE IT HAPPENS TO PERSON HELPING ME AT DEALER WITH HIS BUICK ALSO. REPORTED TO GM CORPORATE VIA WEBSITE AND NOTHING DONE (CLOSED MY FILE AS "UNSATISFIED"). THIS WAS ALL BEFORE RECALL ON HATCH WAS ISSUED (WHICH BUICK STILL HAS NOT FIGURED OUT A FIX FOR IT). LETTER SENT TO GMC LEGAL DEPARTMENT WITH NO RESPONSE. TOO MANY SAFETY ISSUES WITH THIS CAR. CANNOT BE TRUSTED, ESPECIALLY AFTER YOU TELL THE MANUFACTURER OF PROBLEMS AND THEY DO NOTHING. THEY OWE FOR THE HATCH FIX AND ALSO FOR PERSONAL INJURIES. THEY SHOULD BE FORCED TO BUY THIS CAR BACK SINCE THEY CANNOT WARN OF DESIGN DEFECTS AND PUT THEIR CUSTOMERS AT RISK.

WHILE TRAVELING WITH CRUISE CONTROL SET TO 79 MPH, I ACCELERATED TO PASS A SEMI THAT WAS DRIVING ERRATICALLY. AFTER PASSING, I LET OFF THE GAS BUT THE GAS PEDAL STUCK. NONE OF THE CRUISE CONTROL BUTTONS WOULD WORK TO SLOW US, THE BRAKES WOULD NOT SLOW US, EVENTUALLY PLACING THE CAR IN NEUTRAL ALLOWED US TO SAFELY STOP ALONG THE ROAD. BUICK CUSTOMER SUPPORT BASICALLY SAID THERE'S NOTHING WRONG AND UNTIL THERE'S MORE INCIDENTS THEY WON'T DO ANYTHING.

MESSAGE KEEPS APPEARING "SERVICE AIR BAGS'. DEALER TOLD US THAT CORD UNDER SEAT CONNECTING TO AIR BAGS IS NOT LONG ENOUGH. EVERY TIME SEAT IS MOVED AND SOMETIMES WHEN IT IS NOT MOVED THE MESSAGE APPEARS. CAN WE GET AN APPROVAL FROM COMPANY TO TAKE IT TO DEALER TO GET IT FIXED. WE GOT A RECALL ON THE TAILGATE SO WE COULD GET AIR BAG FIXED AT THE SAME TIME.

I OWN A 2011 BUICK ENCLAVE. THE VEHICLE ROLLS BACKWARDS IN DRIVE ON AN INCLINE WHEN I TAKE MY FOOT OF THE ACCELERATOR AND ROLES FORWARD WHEN ON A DECLINE WHEN IN REVERSE. THE VEHICLE WILL CONTINUE TO ROLL UNTIL I APPLY THE BRAKES. I ACTUALLY HAVE TO WORK THE BRAKE AND ACCELERATOR JUST TO CONTROL THE VEHICLE. ESPECIALLY DIFFICULT TO HANDLE WHEN TRYING TO PARK IT IN HILLY SITUATIONS. THE HILL DOES NOT HAVE TO BE STEEP AT ALL FOR THIS TO HAPPEN. BUT, THE STEEPER THE HILL THE MORE DANGEROUS THIS ROLLING CAN BE. I ALMOST ROLLED INTO A FENCE WHILE TRYING TO BACK OUT OF A PARKING SPACE ON AN DECLINE. I'VE HAD NUMEROUS CLOSE CALLS WHEN PARKING OR SOMEONE BEHIND ME IS CLOSE TO MY REAR BUMPER ON AN INCLINE. I TAKEN THE VEHICLE TO THE DEALER SHIP AND THEY SAY THAT JUST THE WAY THE VEHICLE. NO RECALL ON THIS. GM DOES NOT RECOGNIZE THE ROLLING ISSUE AS A HAZARD . MANY COMPLAINTS ON THE INTERNET THOUGH. I JUST THINK THIS IS A HUGE SAFETY ISSUE THAT GM IS IGNORING. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE VEHICLE NEW ON 2011. ....UPDATED 11/02/15*BF

DRIVING DOWN THE ROAD ON A 50MPH ZONE AND A VEHICLE PULLED OUT IN FRONT OF US. OUR CAR T-BONED THE CAR THAT PULLED IN FRONT OF US. EVERYONE HAD THERE SEATBELTS ON BUT THE FRONT AIRBAGS NEVER DEPLOYED. I DONT UNDERSTAND WHY THEY WOULDNT HAVE DEPLOYED WHEN WE HIT THE OTHER CAR AT AT LEAST 40MPH AFTER SLAMMING ON THE BREAKS.

EVER SINCE I BOUGHT THIS VEHICLE IT ROLLS BACKWARDS WHEN IN PARK.,I TOLD THE DEALER ABOUT IT AND THEY SAY IT'S COMMON. WHAT EVER THAT MEANS. I PUT UP WITH THIS UNTIL NOW THAT I AM PARKING IT IN A SMALL GARAGE AND WHEN I PARK IT IT ROLLS BACK AND THE OVERHEAD DOOR HITS THE BUMPER AND FLIES BACK OPEN. ONE TIME I PARALLEL PARKED ON A INCLINE AND IT ROLLED BACK INTO THE CAR PARKED BEHIND ME.LUCK FOR ME NO REAL DAMAGE. GLAD I LIVE IN FLORIDA WHERE THERE ARE NOT TO MANY HILLS TO PARK ON. BUT EVERY TIME I GO ON VACATION IT GETS MORE AND MORE DANGEROUS. THERE HAS TO BE SOMETHING THAT CAN BE ADJUSTED OR TIGHTENED UP TO STOP THIS, PLEASE RESPOND TO MY PROBLEM AS TO WHAT CAN BE DONE.

PURCHASED A 2011 BUICK ENCLAVE WITH MICHELIN LATITUDE TOUR P255/60R19 108S, 2 MONTHS AFTER PURCHASE WARNING LIGHT COMES ON ABOUT TIRE PRESSURE BEING LOW. TIRES WERE INSPECTED AND ALL 4 TIRES WERE NOTED TO HAVE SEVERE SIDEWALL CRACKING.. AFTER SEARCHING FOUND THESES TIRES HAD A RECALL IN 2013 FOR THE SAME REASONS BUT MICHELIN STATES THESE TIRES WERE PRODUCED BEFORE THEN AND IS NOT COVERED UNDER THE RECALL. WAS TOLD BY MICHELIN TIRE DEALER THESE TIRES WERE UNSAFE AND HAD TO BE REPLACED BUT MICHELIN REFUSES TO COVER THE COST

I AM NOT SURE WHERE TRANSMISSION FALLS IN THE ABOVE LIST. EVER SINCE I PURCHASED THE VEHICLE IT ROLLS BACKWARDS WHEN STOPPED ON A HILL. I HAVE TO USE BOTH FEET TO KEEP IT FROM ROLLING BACK AND HITTING THE CAR BEHIND ME. I WAS TRYING TO BACK UP IN A PARKING SPACE THAT WAS UP HILL AND IT ROLLS FORWARD ALSO. I ASKED THE DEALERSHIP NOT LONG AFTER I DISCOVERED THIS ISSUE AND THEIR RESPONSE WAS OH IT IS SUPPOSED TO DO THAT. I FIND THAT HARD TO BELIEVE, IT IS DANGEROUS. IT'S NOT LIKE THIS IS A 5 SPEED WITH A CLUTCH BUT THAT IS HOW YOU HAVE TO TREAT IT ON HILLS.

WE OWN A 2011 BUICK ENCLAVE WITH 84240 MILES. AFTER A ROUTINE OIL CHANGE WERE SHOCKED TO FIND OUT FROM THE DEALER THAT THERE IS NOW A LEAKING STEERING RACK AND STEERING PUMP THAT WILL NEED TO BE REPLACED NEITHER OF WHICH ARE COVERED BY GM . THE COST IS OVER $2300.00. THIS IS MY WIFE'S CAR AND IS USED DAILY TO TRANSPORT NOT ONLY OUR OWN BUT OTHER CHILDREN AS WELL. WE HAVE NO CHOICE BUT TO REMEDIATE THE PROBLEM. AFTER DOING VERY LITTLE RESEARCH IT IS OBVIOUS THAT THIS IS A KNOWN DEFECT AND THAT GM IS CHOOSING TO IGNORE THE RISK TO THOSE DRIVING THEIR VEHICLES. THIS IS ACTUALLY OUR SECOND ENCLAVE AND UNTIL KNOW WE HAVE ENJOYED THEIR RELIABILITY AND THE SERVICE WE HAVE RECEIVED. BASED ON THIS EXPERIENCE IT WILL BE THE LAST GM CAR WE BUY. WE WILL BE SEEKING REIMBURSEMENT FROM GM. *TR

INACCURATE FUEL GAUGE READING OF MY 2011 BUICK ENCLAVE. HAS BEEN HAPPENING FOR THE LAST MONTH AND A HALF. I FILL MY TANK UP AND IT STILL READS THAT THE TANK HASN'T BEEN FILLED, ALSO INDICATES THAT I ONLY HAVE SAY 60 MILES WHEN AFTER A FILL UP IT SHOULD READ A RANGE OF AT LEAST 300 MILES. *TR

CHECK ENGINE LIGHT CAME ON AND VEHICLE SUDDENLY REDUCED SPEED WHILE DRIVING ON RESIDENTIAL STREET. MESSAGE DISPLAYED ON PANEL, "ENGINE SPEED IS REDUCED." IN A SEPARATE ISSUE, WE WERE ADVISED BY THE DEALERSHIP TO KEEP DRIVING THE VEHICLE EVEN IF THE CHECK ENGINE LIGHT APPEARS TO EMPTY OUT THE FUEL. THE DEALERSHIP BELIEVES THE FUEL IS BAD. THIS MAY BE RELATED TO THE FIRST ISSUE, BUT I AM UNSURE. *TR

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WHILE DRIVING ON THE I495 BELTWAY IN MD A WARNING CHIME SOUNDED AND THE DRIVER'S DISPLAY STATED THE " SERVICE TRACTION CONTROL, SERVICE STABILITRAK", THEN DISPLAYED "ENGINE POWER REDUCED" . THIS OCCURRED WHILE DRIVING AT 60MPH IN HEAVY TRAFFIC. LOSS OF POWER MADE IT VERY DIFFICULT TO MANEUVER THE VEHICLE FROM THE CENTER HIGHWAY LANES TO THE SHOULDER. LOSS OF POWER NEARLY CAUSED AN ACCIDENT DUE TO CARS TRAVELING AT SPEED FROM BEHIND. WIFE AND TWO YOUNG CHILDREN IN THE CAR AT THE MADE SITUATION EXTREMELY STRESSFUL!! FOLLOWED INSTRUCTIONS IN DRIVER'S OPERATING MANUAL( TURN OFF ENGINE, WAIT 15 SECONDS AND TURN VEHICLE BACK ON TO RESET SYSTEM). THIS PROCESS WORKED BUT WE HAD THE REPEAT THE PROCESS TWO MORE TIMES DURING THE 40+ MILE DRIVE HOME. *TR

WHILE I WAS GETTING READY TO MERGE ONTO A HIGHWAY I HEARD A "PINGING NOISE" THEN A "THUD". I IMMEDIATELY PULLED OVER TO FIND THE THE DRIVE TRAIN OR DRIVE SHAFT HAD JUST FALLEN OUT OF MY CAR ONTO THE ROAD. *JS

TL*THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE COIL SPRING FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE REAR DRIVER'S SIDE COIL SPRING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

LETTER FROM CONSTITUENT REGARDING A PROBLEM WITH HER 2011 BUICK ENCLAVE; SHE IS REQUESTING AN EXPEDITIOUS RECALL OR SPECIAL COVERAGE/FULL REIMBURSEMENT EXPENSE FOR THE POWER STEERING RACK REPLACEMENT REPAIR. *SMD THE CONSUMER STATED WHILE DRIVING, THE STEERING WHEEL FELT LOOSE AND THE VEHICLE FELT UNSTEADY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. A DIAGNOSIS REVEALED THE POWER STEERING RACK WAS LEAKING. *JB

DECEMBER 2014 LIFT GATE WAS UP AND SUDDENLY CAME DOWN AND HIT MY WIFE WITH GREAT FORCE. THIS HAPPENED TWICE BUT NOT CONSISTENTLY. SUBSEQUENTLY WAS TAKEN TO A CHEVROLET/GM DEALERSHIP, FOUND BOTH STRUTS NOT HOLDING PRESSURE AND WERE REPLACED AT OWNER'S EXPENSE. ON THE MORNING OF JANUARY 9,2015 DRIVING DURING A SNOW STORM ON AN INTERSTATE SUDDENLY VEHICLE LOST STABILTRAB,TRACTION CONTROL AND ENGINE POWER WAS REDUCED TO 15 MPH. DUE TO THE WEATHER TRAFFIC WAS GOING SLOWER THAN NORMAL. CAR DRIVEN TO A CHEVROLET/GM DEALER WHERE THE THROTTLE BODY WAS REPLACED AT OWNER'S EXPENSE. ON JANUARY 14, 2015 OWNER BROUGHT CAR TO HAVE POWER STEERING PUMP REPLACED DUE TO GM SEPTEMBER 2014 NOTICE AND OWNER INFORMED THAT POWER STEERING RACK WAS LEAKING. ALTHOUGH NOT REPLACING THE POWER STEERING RACK WOULD LEAD TO FAILURE OF THE NEW POWER STEERING PUMP, THIS COMPONENT WAS NOT COVERED. OWNER PAID A PORTION TO HAVE THE RACK REPLACE. THIS REPAIR REQUIRED A FRONT END ALIGNMENT FOR WHICH THE OWNER PAID FOR. *TR

I WALKED OUT AND TRIED TO OPEN MY CAR WITH THE REMOTE AND IT DID NOT WORK. SO I USED THE KEY TO GET IN IT AND TRIED TO START IT AND NOTHING. THEN I COULD NOT GET THE KEY OUT OF IT EITHER. I WAS PANICKED I NEEDED TO GET TO WORK. MY HUSBAND LATER JUMPED IT AND TOOK THE BATTERY TO GET LOOKED AT. NOTHING WAS WRONG WITH THE BATTERY. I DROVE IT A DAY LATER AND MY AIR CONDITIONING WAS BLOWING HEAT ON THE DRIVERS SIDE AND COLD AIR ON THE PASSENGERS SIDE. I JUST BOUGHT IT IN JULY WITH 28,999 MILES ON IT. AT 36,762 MILES THERE SHOULD BE NO PROBLEMS. *TR

AT APPROXIMATELY 18000 MILES I NOTICED THAT MY MICHELIN TIRES HAD SMALL CRACKS IN THEM. SINCE THEY WERE NOT WORRISOME AT THAT TIME, I JUST DECIDED TO KEEP AN EYE ON MY TIRES, FOR BULGES OR LARGER CRACKS. I RECENTLY HAD MY TIRES REPLACED, LESS THAN 40000 MILES ON THEM BECAUSE I WAS GETTING READY TO GO ON A ROAD TRIP AND DIDN'T WANT TO TAKE THE CHANCE. MY TIRES WERE HEAVILY CRACKED AND ONE WAS LOSING AIR DAILY. I FIRST CONTACTED GM DIRECTLY (PRIOR TO REPLACING THE TIRES) TO SEE IF THEY WERE UNDER WARRANTY OR KNOWN DEFECTIVE/RECALL ITEMS. WHEN I SPOKE TO THE DEALER ABOUT THE TIRES BEING DEFECTIVE, THEY INSISTED THE TIRES WERE NOT DEFECTIVE, THAT MICHELIN ADDS SILICA TO THEIR TIRES IN THE MANUFACTURING PROCESS AND THE SILICA ADDITION DOES NOT DO WELL IN HOT/DRY CLIMATES. THEY INDICATED THAT BECAUSE MICHELIN DOES ADD SILICA ON PURPOSE THE TIRES ARE NOT DEFECTIVE. MY ARGUMENT IS THAT THE TIRES ARE DEFECTIVE IF THEY DO NOT MAINTAIN THEIR INTEGRITY IN ALL CLIMATES. MY BUICK DEALERSHIP DID NOT HONOR THE BUICK WARRANTY. REF NHTSA ID NUMBER 10543165, AS I AM NOT THE ONLY CUSTOMER WITH THE PROBLEM AND TIRE INTEGRITY IS A VERY IMPORTANT SAFETY FEATURE ON VEHICLES. THIS NEEDS TO BE INVESTIGATED AND A RECALL ISSUED. I REPLACED MY TIRES WITH GOODYEAR TIRES AT JUST UNDER $900. ON A $50,000 CAR, HAVING TO REPLACE TIRES BEFORE 3 YEARS / 40,000 MILES IS UNACCEPTABLE. JUST IN CASE GM LOOKS AT THESE COMPLAINTS. YOU HAVE LOST A LOYAL CUSTOMER. I'VE BOUGHT 6 BRAND NEW GM CARS AND ONE SLIGHTLY USED G

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE PLACING ITEMS INSIDE THE VEHICLE, THE LIFTGATE SLAMMED CLOSED AND HURT THE CONTACT'S BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

WE WERE DRIVING DOWN THE HIGHWAY AT 65 MPH THE STABILITRAK / TRACTION CONTROL LIGHT CAME ON FOLLOWED BY AN ENGINE REDUCED POWER WARNING AND THE VEHICLE SLOWS FROM 65 MPH TO 30 MPH IN ABOUT 3 SECONDS. THE ERROR MESSAGE CLEARS ITSELF WHEN THE VEHICLE IS TURNED OFF AND LEFT OFF FOR 1 TO 5 MINUTES. THE SECOND TIME THIS HAPPENED WE TOOK IT TO THE DEALERSHIP AND THEY RESET THE CODES AS A CHECK ENGINE LIGHT WAS ALSO ON. THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE ERROR MESSAGE CODE INDICATED AN IDLE PROBLEM. THE DEALER DIAGNOSED AND THE TSB STATED TO RELEARN THE IDLE WHICH COST ABOUT $220. THIS PROBLEM OCCURRED TWO MORE TIMES WITH SIMILAR DECELERATIONS FROM 45+ TO ABOUT 25 -30 MPH IN 3 SECONDS. THE CAR FORUMS ON THE INTERNET FOR CHEVY TRAVERSE, GMC ACADIA LIST MANY PEOPLE WITH SIMILAR ISSUES. MANY HAVE CALLED GM AND HAVE BEEN TOLD THAT GM IS NOT AWARE OF THIS AS A MAJOR PROBLEM. SOME CLAIM THERE WAS A PRIVATE RECALL ON THE 2010 MODELS. *TR

I WAS DRIVING ON A 2 LANE ROAD IN A 55MPH ZONE, AT 40MPH ACCELERATED TO PASS A VEHICLE AND ACCELERATOR PEDAL TOOK OVER AND ACCELERATED TO 87 MPH AND WOULD NOT RELEASE. BRAKE WAS STIFF AND WOULD NOT SLOW VEHICLE OR RELEASE ACCELERATOR. AFTER 30 SECONDS OF JIGGLING GAS AND BRAKE PEDALS IT CAME BACK UNDER CONTROL AND RELEASED. RPM GAUGE WAS GOING UP AND DOWN AT THIS TIME AS WELL. THIS PROBLEM NEARLY CAUSED A CRASH IF ANOTHER CAR WAS IN THE LANE OR ONCOMING TRAFFIC. *TR

2011 BUICK ENCLAVE, ALL RECALLS COMPLETED. WHEN TURNING INTO DRIVEWAY FROM A TOTAL STOP VEHICLE EXPERIENCED UNEXPECTED ACCELERATION AND CRASHED THROUGH PART-WAY UP GARAGE DOOR, SIDE WALL OF GARAGE, (RIGHT WHEEL OVER 6" CONCRETE FOUNDATION), PUSHED ITEMS STORED IN GARAGE INTO FRONT WALL AND MOVED WALL 12" INTO LAUNDRY ROOM. VEHICLE STOPPED WHEN LEFT FRONT WHEEL HIT CONCRETE STEP INTO SERVICE DOOR ALTHOUGH TIRE LEFT TREAD MARK ON FLOOR UNTIL ENGINE TURNED OFF. DISTANCE TRAVELED WAS ABOUT 2 1/2 CAR LENGTHS. DAMAGE TO RIGHT FRONT MAINLY. $12,300 DEALER ESTIMATED DAMAGE. DRIVER SUFFERED SOFT TISSUE BRUISING, CHIPPED TOOTH, SORENESS. AIR BAGS DID NOT DEPLOY. ODB SHOWED NO DTC CODES. VEHICLE VISUALLY/MANUALLY INSPECTED BY DEALER PER INSURANCE COMPANY REQUEST - NOTHING FOUND. CLAIM FILED WITH ESIS/GM CENTRAL CLAIMS UNIT. EDR, SDM & CDR DATA WERE DOWNLOADED USING BOSCH SOFTWARE AND PICTURES TAKEN OF VEHICLE. DATA/PICTURES WERE TURNED OVER TO GM INVESTIGATORS. OWNER CONTACTED ONSTAR FOR DATA BUT NOTHING WAS RECEIVED BY THEM. HOWEVER, INITIAL SDM DATA INDICATES 'ONSTAR DEPLOYMENT STATUS DATA SENT' AND 'SDM RECORDED VEHICLE VELOCITY CHANGE DATA SENT.' INVESTIGATION CURRENTLY 3 MONTHS ON-GOING, VEHICLE UNTOUCHED. VEHICLE ALSO PREVIOUSLY EXHIBITED ISSUE OF FREE ROLLING BACKWARD OR FORWARD WHEN STOPPED ON AN INCLINE. AUTO TRANSMISSION AND TORQUE CONVERTER WOULD NOT HOLD VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V266000 (SEAT BELTS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE CAR UNDER WARRANTY STEERING WHEEL MADE GRINDING SOUNDS...I HAD BEGUN TO BELIEVE I HAD AN ANTI-FREEZE LEAK AS I ALSO SMELLED AN ODOR LIKE ONE. TOOK CAR TO DEALER AND HE FIXED STEERING HOUSING AND SMELL AND GRINDING WENT AWAY..HOWEVER, NOW WITH CAR OUT OF WARRANTY, SAME SYMPTOMS WITH STEERING WHEEL GRINDING LOUDLY WHAT AM I TO DO? AFTER READING OTHER COMPLAINTS, I THINK THERE IS PROOF OF A PROBLEM WHICH SHOULD BE A RECALL ISSUE AND BUICK SHOULD TAKE NOTE. *TR

AIR CONDITIONING WOULD RUN BUT NOT COOL/COLD. A/C HIGH PRESSURE HOSE ASS'Y HAD TO BE REPLACED, LEAKING. ONE OF THE FENDERS HAD TO BE REMOVED TO DO REPAIR. COST $466.00. *TR

DRIVER EXITING A PARKING LOT DID NOT SEE MY VEHICLE AND DID NOT STOP. HIT MY VEHICLE MID WAY ON THE PASSENGER SIDE PUSHING MY VEHICLE SIDEWAYS CAUSING IT TO HIT A LIGHT POLE ON THE DRIVER SIDE FRONT FENDER AND HOOD. AIR BAGS DID NOT DEPLOY AND SEAT BELT DID NOT WORK CAUSING ME TO HIT THE STEERING WHEEL WITH MY CHEST AND MY KNEE ON THE DASH. I WAS TAKEN TO EMERGENCY ROOM. NOTHING WAS BROKEN BUT HAD EXTENSIVE SOFT TISSUE, MUSCLE STRAINS AND CARTILAGE DAMAGE. AM STILL RECEIVING TREATMENT AT THIS TIME. *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT AFTER STOPPING AT A STOP SIGN ON A FLAT ROAD AND SLOWLY DISENGAGED THE BRAKE, THE VEHICLE STARTED ROLLING BACKWARDS. THE CONTACT MENTIONED THAT A GREAT AMOUNT OF PRESSURE HAD TO BE USED IN ORDER FOR THE VEHICLE TO MOVE FORWARD. THE PROBLEM PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

THIS PARTICULAR PROBLEM IS WITH THE CRUISE CONTROL MECHANISM AND IT'S ABILITY TO MANAGE THE COMMAND WHICH IS GIVEN. THE 1ST OCCURRENCE HAPPENED IN 01/2014, ON THE 1ST DRIVE OF THE DAY. TEMPERATURE WAS 44, SUNNY AND ROADS WERE DRY. I LOCKED IN THE CRUISE CONTROL AT 55 MPH AND WHEN I WENT TO DECREASE THE SPEED AND LOCK IT IN AT 45 MPH, THE CARS SPEED INCREASED 10 MPH AFTER ONE PRESS OF THE CRUISE CONTROL BUTTON. THE CAR QUICKLY INCREASED ITS SPEED UNTIL I REALIZED WHAT WAS HAPPENING AND PRESSED THE BRAKE. THE FOLLOWING WEEK IT HAPPENED 2 OTHER TIMES AT DIFFERENT SPEEDS (50 MPH AND 40 MPH). IN THE FIRST INSTANCE THE CRUISE WAS SET AT 40 MPH AND I WANTED TO INCREASE IT TO 55 MPH. AFTER ONLY PRESSING THE BUTTON TWICE, IT JUMPED 15 MPH DISPLAYING A CRUISE SPEED OF 65 MPH. IN THE 2ND INSTANCE, I WAS DECREASING SPEED FROM 55 MPH DOWN TO MATCH TRAFFIC (NO SPECIFIC SPEED WAS INTENDED) AND IT INCREASED THE SPEED 10 MPH AFTER THE 4TH OR 5TH PRESS OF THE CRUISE CONTROL BUTTON. I HAVE ACTUALLY WITNESSED THE SPEED CHANGE ON THE DISPLAY AND ADD 5, 10 OUR 15 MPH QUITE A FEW TIMES NOW. EACH TIME THE CAR WILL INCREASE ITS SPEED AFTER A FEW SECONDS DELAY. THERE HAS ALSO BEEN MULTIPLE INCIDENTS WHERE I WAS TRYING TO INCREASE SPEED AND IT ACTUALLY DECREASED SPEED. AFTER MULTIPLE INSTANCES, I BROUGHT THE CAR TO THE GM DEALERSHIP IN CARSON CITY, NV AND EXPRESSED MY CONCERN. THEY SAID THEY COULD DO NOTHING AS THEY COULDN'T DUPLICATE THE PROBLEM. THOUGH THIS HAPPENS QUITE FREQUENTLY, IT DOES NOT DO IT