Page 2 of 4 · complaints 51–100 of 160

2007 BMW X3 Sav complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Air Bags
Filed Mar 23, 2016AZ

2007 BMW X3. CONSUMER WRITES IN REGARDS TO VEHICLE FAULTY SEAT PASSENGER SENSOR MAT ISSUES CAUSING AIR BAG LIGHT TO ILLUMINATE. *SMD THE DEALER INFORMED THE CONSUMER, THERE WERE NO OPEN RECALL FOR THE AIR BAG ON HER VEHICLE. *JB

Electrical System1 injured
Filed Feb 14, 2016107,000 milesNC

MY 2007 BMW X3'S DRIVER SIDE SEAT HEATER OVERHEATED WHILE I WAS DRIVING AND BURNT MY THIGH. I REACTED TO THE BURN AND ALMOST RAN OFF THE ROAD. WHEN I STOPPED I FOUND A BLACK BURNED SPOT ON MY SEAT. FROM MY RESEARCH IT SEEMS THIS HAS BEEN A COMMON PROBLEM WITH THIS MODEL. I THINK THE COMPANY SHOULD HAVE TO FIX THIS PROBLEM BEFORE SOMEONE IS HURT BADLY.

Engine
Filed Feb 2, 2016119,000 milesNY

"TAKATA RECALL" WHILE DRIVING KNOCK SENSOR KEPT TRIPPING ON THE CHECK ENGINE LIGHT HAD IT REPLACED KNOCK SENSOR KEPT TRIPPING THE CHECK ENGINE LIGHT AFTER MECHANICS CHECK MORE INTO IT ALL FOUR ENGINE MOUNT BOLTS WERE SNAPPED OFF ENGINE WAS PRETTY MUCH REST AGAINST THE EXHAUST THEY WERE THE FACTORY BOLTS MADE OF ALUMINUM.

Electrical SystemFire1 injured
Filed Jan 24, 2016147,000 milesTX

DUE TO COLD WEATHER, ENGAGED THE DRIVER SIDE SEAT HEATER. NOTICED A SHARP PAIN IN MY LEG AND THEN BEGAN TO SMELL AND SEE SMOKE. FORTUNEATLY, I WAS QUICKLY ABLE TO REALIZE THE SEAT HEATER APPEARED TO HAVE A SHORT IN IT, AND TURNED OFF BEFORE BURNING THROUGH THE LEATHER AND SETTING MY CLOTHS ON FIRE. I WILL BE CONTACTING MY LOCAL BMW DEALERSHIP TO SEE WHAT, IF ANYTHING THEY ARE WILL TO DO. I FEEL THERE SHOULD BE A RECALL BEFORE SOMEONE IS SERIUOSLY HURT OR KILLED. THE ENGINE WAS IDLING WHEN SEAT HEATER WAS ON. I WAS BACKING OUT OF DRIVEWAY AND DRIVING DOWN STREET WHEN I NOTICED. IF I WOULD HAVE HAD SEAT HEATER ON AND THEN STEPPED AWAY FROM VEHICLE AS IT WAS WARMIMG UP, I AM CONFIDENT THE DRIVER SEAT WOULD HAVE CAUGHT ON FIRE OR AT LEAST SEVERLY DAMAGED IT.

Seats1 injured
Filed Jan 21, 2016125,000 milesKY

WHILE DRIVING LESS THAN 5 MINUTES WITH DRIVER SEAT HEATER ON, SMELLED ELECTRICAL SMELL, FELT PAIN IN LEG, THEN FELT SHOCK/BURN. NOT SURE WHICH. TURNED OFF SEAT HEATER. ELECTRICAL SMELL COMES AND GOES. SMALL BURN HOLE IN SEAT. NOT ABLE TO USE SEAT HEATER ANYMORE.

Electrical System
Filed Jan 20, 2016131,154 milesFL

WHILE DRIVING THIS MORNING THE DRIVERS SIDE HEATED SEAT WAS IN USE SINCE IT WAS COLD OUTSIDE. I BEGAN TO SMELL THE ODER OF SOMETHING BURNING AND MY LEFT LEG FELT EXTREMELY WARM. NOT KNOWING WHAT WAS BURNING I TURNED OFF MY HEATED SEAT AND MY PASSENGERS SEAT WHICH WAS OCCUPIED. I ALSO TURNED OFF THE VEHICLE HEATER AND DEFROSTERS. UPON ARRIVAL AT MY DESTINATION I FOUND THAT THE DRIVERS SEAT HAD TWO BURN MARKS JUST ABOVE THE ELECTRIC SEAT CONTROLS WHERE MY LEG WAS AS I WAS POSITIONED WHILE DRIVING.

Seats1 injured
Filed Jan 6, 201685,000 milesTN

WHILE DRIVING MY X3 AT INTERSTATE SPEEDS, I ACTIVATED THE DRIVER SIDE SEAT HEATER. APPROXIMATELY TWO TO THREE MINUTES LATER, MY UPPER LEG BEGAN FEELING VERY HOT AND IT STARTED SMELLING LIKE SOMETHING WAS BURNING. I LOWERED THE SEAT HEATER TEMPERATURE FROM THE HOTTEST SETTING TO THE LOWEST/COOLEST SETTING, AND THE TEMPERATURE REMAINED THE SAME - WAS EXTREMELY HOT. A SHORT TIME LATER, I ALSO SAW SMOKE. WHEN I WAS ABLE TO PULL OVER, I SAW A HOLE ON THE SEAT WHERE THE SEAT HEATER HAD BURNED THROUGH. IT HAD ALSO BURNED THROUGH THE COAT I WAS WEARING CREATING A HOLE. CALLED THE BMW DEALERSHIP TO SEE IF THEY WOULD REPAIR AND/OR REPLACE THE SEAT HEATER AND SEAT, AND THEY REFUSED SAYING THEY WOULD NOT PAY FOR THE REPAIR SINCE THERE WAS NOT A RECALL FOR THIS DEFECT. CALLED BMW NA AND RECEIVED A SIMILAR RESPONSE.

Electrical System1 injured
Filed Dec 16, 2015125,000 milesOK

THE CAR IS EQUIPPED WITH SEAT HEATERS. ONE OF THE HEATING ELEMENTS FAILED, OVERHEATED AND BURNED THROUGH THE SEAT SURFACE. IN DOING RESEARCH, THIS APPEARS TO BE A PROBLEM WITH THE VEHICLES. BMW DID DO A RECALL ON THE X5, BUT DOES NOT SHOW A RECALL ON THE X3. ON VARIOUS SITES, THIS ISSUE HAS OCCURRED MANY TIMES WITH OWNERS, SOME WITH THE VEHICLE CATCHING ON FIRE. I FOUND COMPLAINTS ON THE FOLLOWING SITES; CARCOMPLAINTS.COM, BIMMERFEST.COM AND ARFC.ORG. JUST ON CARCOMPLAINTS, THIS COMPLAINT IS SHOWN 23 TIMES; MADBURY, NH, PORTLAND, OR, WESTFIELD, IN, DERWOOD, MD, TAMPA, FL, ANNAPOLIS, MD, LOUISVILLE, KY, BERGENFIELD, NJ, HOLDERNESS, NH, LIBERTY TOWNSHIP, OH, LAUREL, MD, NOVI, MI, CROMWELL, CT, PRAIRIE VILLAGE, KS, HILLSBOROUGH, NC, DALY CITY, CA, ALEXANDRIA, VA, SAGINAW, TX, BETHESDA. MD, PITTSBURG, PA, SELAH, WA. SAME ISSUE WITH EACH. BMW OF NORTH AMERICA WAS CONTACTED AND THEIR RESPONSE WAS "IT'S A PART OF WEAR AND TEAR....NO OFFER TO ASSIST" FROM BMW NA. YET, THE ISSUE HAS CONTINUED TO ARISE AND BMW NA DID REPLACE THE HEATER ELEMENT AND SEAT SURFACE IN SOME INSTANCES, MAKING THE REPLACEMENT A MATTER OF PREFERENCE OR DISCRIMINATION, OR DEALER'S OPINION OF THE CAR OWNER VERSUS CORRECTING THE MANUFACTURING/DESIGN DEFECT PROBLEM. I WOULD REQUEST THE ASSISTANCE OF NHTSA TO REVIEW THIS MATTER AND PROTECT THE PUBLIC FROM HAZARDOUS OVER-HEATING/ FIRE THREATS. I WAS FORTUNATE TO HAVE BEEN JUST GETTING INTO THE VEHICLE AND SMELL THE BURNING LEATHER AND TURNED OFF THE SEAT HEATING SYST

Engine
Filed Oct 20, 2015NJ

I HAVE A 2007 BMW X3 WITH BOTH REAR SPRING BROKEN NEVER HAVE I SEEN THIS AND ALSO ALL FOUR ENGINE MOUNT BOLTS ARE SNAPPED. I'M THE ONLY ONE THAT DRIVES IT, SO I KNOW NOTHING TRAUMATIC HAS HAPPENED TO IT.

Engine
Filed Sep 27, 201585,000 milesVA

WHILE DRIVING ON INTERSTATE 72 IN ILLINOIS, WE NOTED A LOW COOLANT LEVEL LIGHT. CHECKED THE OWNER'S MANUAL, AND IT STATED THAT THIS WAS NOT A MAJOR ISSUE, BUT WE SHOULD CHECK IT AT THE NEXT OPPORTUNITY. COINCIDENTALLY, THE OTHER PARTY WE WERE TRAVELING WITH ASKED IF WE WANTED TO STOP FOR COFFEE AT A LOCATION 1.5 MILES OFF THE INTERSTATE. WHEN WE STOPPED, THE LOW COOLANT LIGHT WENT OFF. BEFORE GETTING BACK ON THE ROAD, NOTICED THAT COOLANT WAS DRIPPING FROM THE FRONT RIGHT SIDE OF THE ENGINE. A REPAIR FACILITY WAS NEARBY, AND THEY INVESTIGATED THE LEAK AND DETERMINED THAT IT WAS EMANATING FROM A CRACK IN THE WATER PUMP. ALSO DETERMINED THAT THE CAUSE OF THE CRACK WAS THE ENGINE SAGGING. FURTHER INVESTIGATION DETERMINED THAT A LOWER ENGINE MOUNTING BOLT WAS MISSING ENTIRELY. THIS WAS REPLACED ALONG WITH THE WATER PUMP, WHEN THE ENGINE WAS JACKED BACK INTO PROPER POSITION. AT THIS POINT IT WAS DISCOVERED THAT THE UPPER MOUNTING BOLTS HAD SHEARED OFF INSIDE THE ENGINE. THIS IS A SERIOUS ISSUE. WE WERE ONE MOUNTING BOLT AWAY FROM THE ENGINE SAGGING EXCESSIVELY, LIKELY CAUSING DRIVE TRAIN SEIZURE.

Air Bags
Filed Jul 16, 201591,000 milesMD

I WAS TRAVELING DOWN A 3 LANE HIGHWAY BEHIND A CUBE VAN GOING SLOWLY. AS I MOVED IN TO THE NEXT LANE TO GO AROUND HIM, I SAW THERE WAS A PRE-EXISTING MULTI-CAR ACCIDENT THAT HAD JUST OCCURRED IN THAT LANE RIGHT IN FRONT OF ME. I IMMEDIATELY SLAMMED ON MY BRAKES TO AVOID ADDING TO THE MESS. I WAS ABLE TO STOP IN TIME. I HAD ZERO CONTACT WITH ANY VEHICLE OR OBJECT. AS I SLAMMED ON MY BRAKES, MY FRONT DRIVERS SIDE AIRBAG AND 2 OF MY SIDE AIRBAGS INADVERTENTLY DEPLOYED. THE FRONT DRIVERS AIRBAG CRACKED THE TOP OF THE WINDSHIELD. PICTURES WERE TAKEN OF ALL THE VEHICLES INVOLVED AT THE SCENE, INCLUDING MINE. MY CAR WOULD NOT START, SO IT HAD TO BE PUSHED OFF THE ROADWAY AND TOWED TO MY HOME. THE NEXT DAY, MY INSURANCE COMPANY ALLSTATE SENT AN AIRBAG EXPERT TO MY HOME TO INVESTIGATE THE SITUATION ([XXX]) AND TO MAKE A DETERMINATION AS TO WHETHER THERE HAD BEEN A COLLISION. SHE TOOK HER OWN PICTURES, WHICH HAVE BEEN OBTAINED AND WILL BE PROVIDED TO NHTSA. SHE CONFIRMED AND REPORTED THAT NO CONTACT HAD BEEN MADE BY MY VEHICLE WITH ANY OTHER OBJECT OR VEHICLE. THERE WAS NO DAMAGE. THERE WAS NO COLLISION. ALTHOUGH I HAVE FULL COVERAGE, ALLSTATE HAS NOT OPENED A COLLISION CLAIM ON THIS VEHICLE. I HAVE NO CAR, NO RENTAL CAR BECAUSE THERE WAS NO COLLISION. THE CAR WAS TOWED TO BMW OF ANNAPOLIS 410-349-9312. THE ANALYSIS IS BEING HANDLED BY A TECH NAMED [XXX]. HE WAS UNABLE TO MAKE AN ACCURATE ASSESSMENT YESTERDAY, SO BMW CORPORATE HQ IN NJ HAS TAKEN OVER, [XXX]. THEY DETERMINE IF THERE IS

SeatsFire
Filed Mar 21, 201544,410 milesNH

WHILE IDLING FOR LESS THAN FIVE MINUTES WITH THE SEAT HEAT TURNED ON, I SMELLED SMOKE BUT WASN'T SURE WHERE IT WAS COMING FROM AND IGNORED IT. AFTER DRIVING HOME I FOUND THAT THERE WAS A HOLE BURNED THROUGH THE LEATHER DRIVER'S SEAT AND AN EXPOSED WIRE WAS SHOWING THROUGH THE HOLE. LUCKILY MY JACKET DIDN'T CATCH ON FIRE. THE OUTSIDE TEMPERATURE WAS IN THE MID 20S AT THE TIME. *TR

Engine
Filed Mar 10, 201588,230 milesSC

4 MOTOR MOUNT BOLTS WERE SHEERED. TOOK TO DEALERSHIP DUE TO COOLANT LEAK AND FOUND THAT ENGINE HAD BECOME UNMOUNTED AND WAS SITTING ON WATER PUMP THAT WAS CRACKED AND CAUSING THE LEAK. I HAD NOTICED VIBRATION BUT WAS NOT SURE WHAT IT WAS. OVER $2000 REPAIR BILL. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL BMW. *TR

Suspension
Filed Jan 26, 201529,706 milesNY

THE CONTACT OWNS A 2007 BMW X3. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR SERVICE WHEN THE CONTACT WAS INFORMED THAT THE TWO REAR COIL SPRINGS WERE BROKEN. THE COST THEY QUOTED TO REPLACE THE COIL SPRINGS WAS $909 PLUS TAX. THE MILEAGE AT THE TIME THE BROKEN COIL SPRINGS WERE DISCOVERED WAS 29,706 MILES. THIS VEHICLE IS ALWAYS GARAGED AND RARELY DRIVEN IN BAD WEATHER. THE UNDERSIDE OF THE VEHICLE IS CLEAN AND HAS NO RUST. THE COLLAPSING SUSPENSION DUE TO COIL SPRING FAILURE SEEMS TO BE A GROWING PROBLEM.REPORTS INDICATE A BIG INCREASE IN THE NUMBER OF BROKEN COIL SPRINGS.THE SIMPLE FACT IS THAT THE COIL SPRINGS ARE LIGHTER AND PRONE TO FAILURE.THE MANUFACTURER IS WELL AWARE OF THIS PROBLEM AND THIS SHOULD BE A SAFETY RECALL DUE TO THE DANGERS CAUSED BY THE SPRING FAILURE.THE MANUFACTURE WAS NOTIFIED. *TR

Seats1 injured
Filed Jan 21, 201568,000 milesOR

WHILE DRIVING SMELLED SOMETHING BURNING AND ALSO REALIZED MY UPPER LEG WAS IN PAIN. TURNED OFF THE SEAT WARMER AND INVESTIGATED AFTER REACHING MY DESTINATION. THERE WAS A SCORCH MARK IN THE SEAT NEAR THE BOTTOM LEFT BOLSTER. LUCKY THIS DIDN'T CAUSE A FIRE OR BODILY INJURY. *TR

SeatsFire
Filed Jan 13, 2015108,000 milesIN

THE DRIVER'S SIDE SEAT HAS 2 BURN HOLES WHERE THE HEATER HAS BURNED THROUGH. OFTEN THERE HAS BEEN A BURNING SENSATION WHERE THE HOLES ARE. UNTIL IT ACTUALLY BURNED THROUGH WE JUST THOUGHT THAT IT WAS OVERLY HOT. WE HAVE AN APPOINTMENT TO HAVE IT REPAIRED. I AM SURPRISED THAT BMW HAS NOT RECALLED THIS ITEM ALREADY. *TR

SeatsFire1 injured
Filed Jan 4, 201573,000 milesMD

DRIVER SIDE HEATED SEAT SWITCH WAS TURNED ON WHILE DRIVING. FEW MINUTES AFTER SWITCH TURNED-ON, BURNING SMELL WAS FELT INSIDE THE CAR. STOPPED THE CAR AND CHECKED THE ENGINE (FIRST GUESS). IT WAS NOT FROM THE ENGINE. SAT ON THE SEAT AND THEN REALIZED THE FUME WAS COMING FROM THE SEAT. THE DRIVER SEAT WAS BURNED, MY PANT BOTTOM WAS BURNED AND MY BUTT WAS ALSO BURNED (NOT SERIOUS). *TR

Unknown or Other
Filed Dec 30, 201476,350 milesMA

ENGINE MOUNT BROKE, RESULTING IN EXTREME VIBRATION.

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Dec 22, 201473,000 milesVA

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH WITH THE DRIVER SIDE HEATED SEAT ACTIVATED, THE DRIVER SEAT CAUGHT FIRE. THE CONTACT SUSTAINED A BURN INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

Fuel/Propulsion System
Filed Oct 15, 201492,538 milesNC

I WAS DRIVING ON AN INTERSTATE HIGHWAY GOING ABOUT 65MPH WHEN THE ENGINE STARTED CUTTING OFF AND ON AND THE EML WARNING INDICATOR LIGHT CAME ON. MY CAR DID COMPLETELY CUT OFF AND FORTUNATELY I WAS ABLE TO GET OVER TO THE RIGHT SHOULDER OF THE INTERSTATE. I WAITED FOR A FEW MINUTES AND THE CAR RESTARTED. I CALLED MY HUSBAND AND HE MET ME AT MY PLANNED DESTINATION AN HOUR LATER. WE TOOK THE CAR TO THE NEAREST BMW DEALERSHIP. ON THE WAY IT CUT OFF AGAIN. WE FINALLY MADE IT AND HAD THE SERVICE DEPARTMENT RUN A DIAGNOSTIC ANALYSIS. IT SHOWED A MALFUNCTION WITH THE ECCENTRIC SHAFT SENSOR, WHICH BASICALLY DEALS WITH THROTTLE CONTROL. THE TOTAL COST FOR REPLACEMENT WAS QUOTED AT $1,707.08. THE VEHICLE (A BMW X3 ) HAS 92,538 MILES ON IT. THIS WAS A VERY DANGEROUS SITUATION AND EXPENSIVE TO REPAIR. I WANT THIS ON RECORD IN CASE OTHER BMW OWNERS HAVE HAD A SIMILAR PROBLEM. *TR

Service Brakes
Filed Sep 14, 201489,000 milesGA

EXPERIENCING RECURRENT ELECTRICAL ISSUES INCLUDING MULTIPLE EPISODES OF COMPLETE LOSS OF ENGINE POWER, POWER STEERING, AND POWER BRAKING WHILE DRIVING AT 15-25 MPH. THIS INCLUDES AN EPISODE OF THE VEHICLE'S ENGINE CUTTING OFF WITHOUT WARNING DURING A TURN ON A BUSY STREET RESULTING IN IMMEDIATE LOSS OF POWER STEERING AND BRAKES, NEARLY RESULTING IN A HEAD-ON COLLISION. VEHICLE WILL RESTART IMMEDIATELY AND WITHOUT DIFFICULTY AFTER INCIDENT OCCURS. VEHICLE HAS ALSO EXPERIENCED MULTIPLE EPISODES OF A BATTERY DRAWING DOWN VOLTAGE AND NON-START IN THE MORNING DESPITE A NEW AND FULLY CHARGED BATTERY. BATTERY HAS BEEN REPLACED AND PROBLEM PERSISTED. SOFTWARE WAS UPDATED YET PROBLEM CONTINUES TO PERSIST. NO ISSUES FOUND BY MECHANIC. *TR

SteeringCrash
Filed Sep 12, 201465,000 milesWA

DRIVING ON A SIDE STREET AT ~20MPH AND ABOUT TO MAKE A LEFT TURN AND THE STEERING COMPLETELY LOCKED (AS WHEN YOU TURN THE ENGINE OFF AND PARK THE VEHICLE, WITH NO ABILITY TO TURN THE STEERING). THE BATTERY AND OIL LIGHTS CAME ON, BUT THE ENGINE WAS STILL RUNNING. ENDED UP HAVING TO BUMP INTO THE CURB AND STOP THE VEHICLE. UPON TURNING THE IGNITION OFF AND TURNING IT BACK ON, IT WAS FINE. DEALER DOES NOT KNOW WHAT THE PROBLEM IS INSPITE OF HAVING IT FOR A COUPLE DAYS AND DRIVING IT AROUND. SUSPECTS THE STEERING LOCK UNIT MAY NEED TO BE REPLACED BUT IS NOT SURE SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE NOR WERE THEY ABLE TO SEE ANY LOGS OF ISSUES IN THE ON-BOARD COMPUTER. VEHICLE IS RUNNING OK NOW. *TR

Air Bags
Filed Aug 14, 201485,241 milesPA

I PURCHASED A 2007 BMW X3 ON 7/10/14 FROM A DEALER. AT THE TIME OF PURCHASE THE AIRBAG WARNING LIGHT ON THE DASHBOARD WAS ILLUMINATED. THE DEALER INDICATED THEY TRIED TO FIX THE ISSUE BY REPLACING THE PASSENGER SEAT SENSOR MAT, THE AIRBAG ITSELF AND THE SEATBELT BUCKLE. NOTHING THEY DID FIXED THE ISSUE OR CLEARED THE LIGHT. THE DEALER HAD INDICATED THAT THIS VEHICLE HAD AN AIRBAG RECALL ASSOCIATED WITH IT AND I WOULD BE GETTING A LETTER FROM BMW IN AUGUST. THIS LETTER WOULD ALLOW ME TO GET THIS ISSUE FIXED BY A BMW DEALER. I CALLED MY LOCAL BMW DEALER, HE LOOKED UP MY VIN AND INDICATED THERE WAS NO RECALL ASSOCIATED WITH MY MAKE, MODEL, YEAR AND ANY FURTHER EVALUATION WOULD BE AT MY COST? WAS IT LEGAL FOR THE DEALER TO SELL ME THE VEHICLE WITH THIS DEFECT? WHO IS NOW RESPONSIBLE TO BEAR THE COST OF FURTHER INVESTIGATION? ME OR THE DEALER? WHAT RECOURSE DO I HAVE? *TR

Engine
Filed Aug 11, 201455,674 milesNM

ENGINE MOUNT BOLTS SHEARED OFF AT THE HEAD CAUSING ENGINE TO FALL ONTO SUBFRAME. *TR

Service Brakes
Filed Aug 6, 2014134,530 milesMO

I WAS DRIVING ON THE INTERSTATE, EXITING AN OFF RAMP, DECELERATING IN SPEED WHEN THE ENGINE DIED, THE CAR STALLED AND I LOST POWER STEERING. THIS VERY SAME THING HAPPENED 5 WEEKS PRIOR WHILE I WAS ON THE INTERSTATE TRAVELING 60 MPH. *TR

Air BagsCrash
Filed Aug 2, 201469,800 milesIN

THIS VEHICLE WAS FILED AS A TOTAL LOSS BY ERIE INSURANCE CLAIM NUMBER [XXX] AROUND 11/27/2012, IT WAS THEN SOLD WITH A CLEAR TITLE BY INDY AUTO MAN ON 6/18/2013 WITH A MISSING DRIVERS AIRBAG AND POSSIBLY OTHER AIRBAGS MISSING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Electrical System
Filed Jul 17, 201470,000 milesCA

I PURCHASED THE VEHICLE ON FEBRUARY 07, 2014 AND WHILE DRIVING HOME FROM WORK MY VEHICLE STARTED JERKING. IT WOULD JERK REALLY HARD AND WHEN YOU WOULD TRY TO STOP BY PRESSING ON THE BRAKE THE VEHICLE WOULD JERK HARDER AS IF IT IS ABOUT TO BREAK DOWN. THE SECOND TIME WAS IN APRIL, I BELIEVE THE 5TH I WAS HAVING THE SAME PROBLEM AND THEN SEVERAL WARNING LIGHTS CAME ON. I CALLED THE DEALERSHIP AND BROUGHT THE CAR IN. AS SOON AS THE SERVICE ADVISOR CHECKED ON THE VEHICLE SHE SAID THE CAR IS NOT DRIVABLE AND HOW IT IS UNSAFE TO DRIVE. THERE WAS ANOTHER PROBLEM WITH THE VEHICLE. I BROUGHT THE VEHICLE IN MAY FOR AN OIL CHANGE BUT WHEN I WAS DRIVING THE VEHICLE TOWARDS THE END OF JUNE IT SAID I WAS REALLY LOW ON OIL. I WENT TO TURN THE VEHICLE IN AND IT WOULD NOT START. *TR

Air Bags › Frontal › Sensor/Control Module
Filed Jul 14, 201491,000 milesFL

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG SENSOR ILLUMINATED AND DIMMED INTERMITTENTLY EVEN THOUGH THE FRONT PASSENGER SEAT WAS UNOCCUPIED. THE AIR BAG SENSOR WOULD NOT ILLUMINATE WHEN A PASSENGER OCCUPIED THE SEAT. THE DEALER STATED THAT THE FRONT PASSENGER SEAT NEEDED TO BE REPLACED. THE TEST PLAN INDICATED THAT THE SENSOR WAS DEFECTIVE FROM THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000. UPDATED 08/19/14*LJ BMW AGREED TO PAY HALF OF THE CHARGE FOR THE REPAIRS. UPDATED 08/21/14

Air Bags
Filed Jun 10, 2014106,000 milesNM

WAS ADVISED BY SANDIA BMW THAT THE PASSENGER SIDE OC3 MAT IS IMPROPERLY WORKING. WAS ADVISED TO CALL BMW CUSTOMER SERVICE THEY IN TURN SAID " THERE IS NOT ENOUGH" X3 WITH THIS ISSUE ONLY THE 3 SERIES, 5 SERIES AND X5. THERE IS NOTHING THEY COULD DO AT THIS TIME. THEY ADVISED TO KEEP ON EYE ON THE ISSUE. *TR

Engine
Filed Apr 12, 201476,000 milesCO

2007 X3 3.0SI 76000 MILES. WHILE PERFORMING AN OIL CHANGE, USER NOTICED OIL DRAIN PLUG NOT ALIGNED WITH OPENING IN STIFFENING PLATE. REMOVED PLATE AND M12 BOLT FELL OUT. UPON INSPECTION, ALL PASSENGER SIDE ENGINE MOUNT BOLTS HAVE BEEN SHEARED OFF OR FALLEN OUT. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND IS DRIVEN CONSERVATIVELY. RESEARCHED ON-LINE AND FOUND THAT THIS IS NOT AN ISOLATED INCIDENT. PROLONGED VEHICLE USE WITH SHEARED ENGINE MOUNTING BOLTS COULD CAUSE DRIVE-LINE FAILURES POTENTIALLY RESULTING IN ACCIDENT, INJURY, AND/OR DEATH. *JS

Engine
Filed Mar 20, 201467,000 milesIL

6 OUT OF 8 OF MY MOTOR MOUNT BOLTS WERE SHEARED OR BROKEN IN HALF. THIS IS A COMMON BMW PROBLEM WITH THE N52B SERIES BMW ENGINES AND BMW DOES NOT TAKE ANY OWNERSHIP OF THIS OBVIOUS DESIGN OR MANUFACTURING FLAW. THIS CAUSES A VERY UNSAFE DRIVING DYNAMIC IN THAT THE ENGINE IS NO LONGER HELD SECURELY IN PLACE. *TR

Power Train
Filed Jan 28, 2014108,000 milesMN

SEVERE ACCELERATION AND DECELERATION ISSUES WITH TRANSMISSION ON 2007 BMW E83 X3. ONCE THE ENGINE HAS REACHED NORMAL OPERATING TEMPERATURE, TRANSMISSION ISSUES ARE MORE NOTICEABLE. MY VEHICLE DOES NOT RESPOND IMMEDIATELY TO THROTTLE INPUT WHEN STARTING FROM A DEAD STOP. SEVERAL HESITATIVE JERKS ARE FELT AND THEN THE VEHICLE ACCELERATES VERY SLOWLY. OFTEN TIMES DURING THIS SEQUENCE, THE EXHAUST EMITS A HUGE PLUME OF SMOKE, BLINDING DRIVERS BEHIND THE VEHICLE. UPON DECELERATION, MY VEHICLE MAY DOWNSHIFT HARSHLY, GENERATING A FORWARD SURGE OF ACCELERATION BECAUSE THE TRANSMISSION FAILS TO MATCH ENGINE REVS WITH THE LOWER GEAR; I HAVE ONLY EXPERIENCED THIS PARTICULAR CHARACTERISTIC AT LOW SPEEDS (<20 MPH). ALSO WHILE DECELERATING, MY VEHICLE MAY LOSE POWER, WHICH RESULTS IN A LOSS OF POWER STEERING, MAKING THE VEHICLE VERY DIFFICULT TO TURN. I HAVE NOT BEEN ABLE TO DETERMINE A DECELERATION RATE THAT "TRIGGERS" THIS BEHAVIOR. I AM A TEST ENGINEER AND A PERFORMANCE DRIVING INSTRUCTOR WITH BMW CCA. I HAVE REGULARLY DRIVEN BMWS OVER THE PAST DECADE AND HAVE NEVER EXPERIENCED THIS ISSUE WITH ANY OTHER MODELS THAT I HAVE DRIVEN (E46, E39, E63). I ALSO HAVE LIMITED RACING EXPERIENCE IN E30 BMWS. I.E. I KNOW HOW AN ENGINE/TRANSMISSION IS SUPPOSE TO ACCELERATE AND DECELERATE UNDER A WIDE VARIETY OF CONDITIONS. THESE ACCELERATION/DECELERATION ISSUES ARE VERY CONCERNING TO ME. *TR

SeatsFire
Filed Jan 23, 201496,000 milesMD

THE HEATER ELEMENT IN THE HEATED SEATS DRIVER'S SIDE BURNED THROUGH THE LEATHER AND MY CLOTHES. *TR

Seats
Filed Nov 23, 2013112,450 milesKY

WHILE RIDING IN CAR, PASSENGER (MY WIFE) TURNED ON SEAT HEAT AND IT GOT VERY HOT, BEGAN TO SMOKE AND BURNED 2 HOLES IN VINYL SEAT BACK NEAR RIGHT BOLSTER. IT BURNED A HOLE IN HER SWEATER, BUT WE REALIZED WHAT WAS HAPPENING, PULLED OVER AND TURNED OFF SEAT HEAT IMMEDIATELY AVOIDING A BURN TO HER SKIN. HOPING IT WAS A FLUKE, I ATTEMPTED A VINYL UPHOLSTERY REPAIR WITH A KIT, BUT IT TOO MELTED AWAY WHEN I TESTED THE SEAT HEATER. I WILL NOT RUN THE SEAT HEATER AGAIN ON EITHER THE DRIVER OR PASSENGER SIDE UNTIL THIS CAN BE ADDRESSED BY BMWNA. THIS IS VERY CLEARLY A SERIOUS AND WELL DOCUMENTED ISSUE THAT COULD RESULT IN FIRE AND/OR INJURY. *TR

Seats1 injured
Filed Nov 19, 201353,000 milesNJ

THE PASSENGER SEAT HEATING ELEMENT GOT SO HOT THAT IT STARTED TO SMOKE, BURNT THROUGH THE LEATHER AND BURNT MY WIFE'S COAT AND LEG. *TR

Electrical System
Filed Oct 30, 201367,698 milesNJ

23 MONTH OLD TODDLER GAINED ACCESS TO VEHICLE KEYS AND LOCKED HIMSELF IN WITH THE REMOTE KEY. AFTER SEVERAL ATTEMPTS OF HIM TRYING TO OPEN THE DOORS WITH THE DOOR LEVERS, THEY WOULD NOT OPEN. WE HAD A LOCK SMITH ATTEMPT TO UNLOCK THE DOORS BY PUSHING THE DOOR LOCK/UNLOCK BUTTON LOCATED ON THE UPPER CENTER CONSOLE, BUT THIS ALSO DIDN'T UNLOCK THE DOORS. THE DRIVER SIDE DOOR FINALLY OPENED AFTER PUSHING THE CENTER LOCK/UNLOCK BUTTON AND THEN PULLING ON THE DOOR LEVER TWO TIMES TO ACTUALLY BE ABLE TO UNLOCK AND OPEN THE DRIVER DOOR. THIS ENTRY SYSTEM REQUIRES THE USE OF ELECTRICS PRIOR TO THE MECHANICAL SYSTEM BECOMING ACTIVE. THIS SITUATION COULD BE VERY DANGEROUS DURING HIGH TEMPERATURE DAYS IF A PERSON IS LOCKED INSIDE AND DANGEROUS IN THE EVENT OF AN ESCAPE IF THE ELECTRIC SYSTEM FAILS WITH THE DOORS IN THE LOCKED POSITION. *TR

Air Bags
Filed Oct 28, 201351,000 milesSC

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

Electrical SystemFire1 injured
Filed Oct 25, 201396,000 milesIN

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT WHILE DRIVING WITH THE HEATED SEAT WARMER ACTIVATED, THE CONTACT SMELLED A BURNING ODOR. THE HEATED SEAT WARMER HAD BURNED A HOLE THROUGH THE DRIVER'S SEAT AND THE CONTACT'S PANT LEG, BURNING THE CONTACT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 100,000.

Structure › Body
Filed Sep 18, 201393,000 milesOH

TL* THE CONTACT OWNS A 2007 BMW X3. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A SEPARATE INCIDENT WHEN THE CONTACT WAS INFORMED THAT THREE OF THE FOUR ENGINE MOUNT BOLTS WERE SHEARED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

Engine
Filed Jul 10, 201390,000 milesMD

LOW COOLANT LIGHT CAME ON, AND BMW DEALER FOUND A CRACK ON THE WATER PUMP. UPON FURTHER INSPECTION, THE ENGINE WAS NOTED TO BE CANTED, MAKING IT IMPOSSIBLE TO ATTACH THE NEW WATER PUMP. IT WAS DISCOVERED THAT THE ENGINE MOUNT BOLTS (TOTAL OF 4 ON ONE SIDE) HAD ALL BROKEN OFF, CAUSING THE ENGINE TO TILT. THE REPAIR WAS $2000 AND WHEN I CALLED BMW USA, THEY SAID THAT THERE WOULD BE NO COMPENSATION BACK TO ME, AND THAT THE BROKEN BOLTS WERE SECONDARY TO THE CAR HAVING 90,000 MILES. CHANGING BOLTS IS NOT A NORMAL WEAR AND REPLACEMENT ITEM, AND THE CAR HAS NEVER BEEN IN AN ACCIDENT. OUR VEHICLES ARE GENTLY DRIVEN, AND NEVER GO OFF ROAD, SO I AM MYSTIFIED HOW THIS HAPPENED. *TR

Power Train
Filed Jun 27, 201362,000 milesNM

THE VEHICLE HESITATES WHEN STARTING FROM A STOP DESPITE PRESSING THE ACCELERATOR PEDAL. THE HESITATION RANGES FROM 1-3 SECONDS BEFORE THE VEHICLE ACCELERATES. THE HESITATION IS OFTEN ACCOMPANIED BY THE DYNAMIC TRACTION CONTROL ACTIVATION LIGHT ILLUMINATING. THIS IS PARTICULARLY TROUBLING WHEN ACCELERATING THROUGH AN INTERSECTION OR MAKING A TURN FROM A STOP THROUGH AN INTERSECTION. I DO NOT FEEL SAFE LETTING MY FAMILY DRIVE THE VEHICLE WITH THIS PROBLEM. *TR

Engine
Filed Jun 12, 201378,000 milesAZ

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THERE WAS A SEVERE VIBRATION FELT WITHOUT WARNING. THE CONTACT NOTICED THAT ONE OF THE ENGINE MOUNT BOLTS WAS SHEARED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THAT THREE OF THE FOUR ENGINE MOUNT BOLTS WERE SHEARED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY OFFERED TO PROVIDE A FURTHER INVESTIGATION RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

SeatsFire1 injured
Filed May 25, 2013111,000 milesNH

HEATED SEAT WAS ON "MEDIUM" SETTING, WITHIN ONE MINUTE I NOTICED A BURNING SMELL THEN FELT PAIN IN LEFT LEG. HEATED SEAT ELEMENT BURNED THROUGH SEAT MATERIAL AND BURNED PANTS! NO REAL INJURY BUT SEAT WAS HOT ENOUGH TO BURN THROUGH THE LEATHER AND MY PANTS. SEEMS EXTREMELY DANGEROUS. *TR

Electrical System
Filed May 21, 2013CA

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT THE BATTERY AND BATTERY CABLES FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT THE BATTERY CABLE CONNECTERS NEEDED TO BE REPLACED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE UNKNOWN. *TR

Vehicle Speed ControlCrash3 injured
Filed May 7, 201348,500 milesCA

MY 2007 X3 WAS INVOLVED IN A BIZARRE AND FREAKY SOLO ACCIDENT. MY HOUSE IS ON SLOPED HILL WITH A LEVEL DRIVEWAY. THE ROAD LEADING TO THE DRIVEWAY IS ABOUT 20-25 FEET BELOW THE DRIVEWAY. ON APR. 18, 2013, UPON ENTERING THE DRIVEWAY, THE CAR SUDDENLY ACCELERATED, HIT CONCRETE COLUMNS (ON THE EDGE OF THE DRIVEWAY, MEANT FOR RETAINING WALLS) 3 TIMES AND WENT AIRBORNE FROM THE EDGE OF THE DRIVEWAY ONTO THE STREET BELOW. THE CAR HIT THE STREET SURFACE ON ITS ROOF, ROLLED OVER ONCE AND CAME TO A STOP ON ITS 4 TIRES. DRIVER AND FRONT PASSENGER HAD SEATBELTS ON AND RECEIVED MINOR INJURIES. THE REAR PASSENGER WAS EJECTED FROM THE CAR AND SUFFERED MAJOR INJURIES AND STILL REMAINS HOSPITALIZED 18 DAYS AFTER THE ACCIDENT. I HAVE CONTACTED BMW OF NORTH AMERICA AND THEY HAVE ASSURED ME THAT THEY WILL INVESTIGATE THIS ACCIDENT. AFTER DOING SEARCHES ONLINE, I AM BECOMING MORE AND MORE CONVINCED THAT THIS IS IN FACT A CAR MALFUNCTION AND NOT A DRIVER ERROR. HTTP://FORUM.ROADFLY.COM/THREADS/13163648-SUDDEN-ACCELERATION-WITH-08-X3-ANYONE-ELSE I WOULD LIKE TO ESTABLISH CONTACT WITH OTHER BMW OWNERS THAT HAVE HAD SIMILAR EXPERIENCE. *TR

Seats
Filed Apr 24, 2013110,000 milesOK

MY HUSBAND AND I HAD JUST GOTTEN IN THE CAR AND TURNED ON THE SEAT HEATERS AND NOT EVEN 2 MINUTES LATER, HE STARTED SMELLING SMOKE...HE TURNED THE SEAT HEATER OFF AND WHEN WE GOT OUT OF THE CAR, THERE WAS A PEA SIZED BURN IN THE DRIVER'S SEAT. HE ALSO HAD A BURN MARK ON HIS JEANS THAT WENT THROUGH TO HIS WALLET. FORTUNATELY, NO ONE WAS HURT, BUT WE HAD OUR 3 DOGS IN THE CAR HEADED TO THE VET AND THIS COULD HAVE CAUSED MAJOR PROBLEMS. I CERTAINLY HOPE THIS IS A PROBLEM THAT BMW WILL ACCEPT RESPONSIBILITY FOR FIXING... *TR

Engine
Filed Apr 9, 201375,000 milesIL

3 OUT OF 4 ENGINE MOUNT BOLTS SHEARED OFF WHILE DRIVING. THIS CAUSED THE ENGINE TO DROP 2 INCHES AND DAMAGE THE COOLING SYSTEM. IF THE ENGINE HAD DROPPED FURTHER IT WOULD LIKELY HAVE CAUSED A MORE CATASTROPHIC FAILURE AND ACCIDENT. *TR

Seats
Filed Mar 24, 201378,653 milesOH

DRIVING VEHICLE NOTICED A BURNING SMELL, AT FIRST THOUGHT IT WAS COMING FROM OUTSIDE OF CAR, THEN WHILE IN HEAVY TRAFFIC AND UNABLE TO PULL OVER FELT A BURNING PAIN ON THIGH. IMMEDIATELY TURNED OFF SEAT WARMER AND TRIED TO PULL OVER. FOUND THAT DRIVERS SIDE SEAT WARMER HAD BURNT A HOLE THRU THE LEATHER SEAT COVER AND BURNED MY PANTS. THIS COULD HAVE VERY EASILY CAUSED A WRECK! *TR

SeatsFire1 injured
Filed Mar 19, 201368,000 milesMD

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT THE DRIVER'S SEAT EMITTED A STRONG BURNING ODOR. THE CONTACT FOUND THAT THE DRIVER'S SEAT WAS ON FIRE AND HAD BURNED THROUGH HER CLOTHING, INJURING THE CONTACT. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE BY POURING WATER ON THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED BUT WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,000.

SeatsFire
Filed Mar 3, 201395,000 milesMI

ON MONDAY, FEBRUARY 25, 2013 MY WIFE TURNED ON THE DRIVER'S-SIDE SEAT HEATER AND APPROXIMATELY ONE MINUTE LATER SHE SMELLED SMOKE. SHE REALIZED THAT HER CLOTHES WERE ON FIRE AND STOPPED AND JUMPED OUT AND THE SEAT-HEATER HAD BURNED THROUGH THE LEATHER SEAT AND WAS BURNING HER COAT. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 BMW X3 Sav → · Every X3 Sav year → · How the figures are calculated →