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2016 BMW 328i complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Service Brakes
Filed Jun 8, 201813,000 milesTN

I WAS DRIVING WITH AN ADULT PASSENGER ON JUNE 1, 2018 AT APPROXIMATELY 3 PM ON A PUBLIC STREET, TRAVELING STRAIGHT AT APPROX 40 MPH. CONDITIONS WERE DRY AND SUNNY. I PRESSED THE BRAKE AT A STOP LIGHT AND THE CAR STOPPED FOR A BRIEF SECOND AND THEN LUNGED FORWARD WHILE THE BRAKE WAS STILL DEPRESSED. I PUT BOTH FEET ON THE BRAKE AND PUSHED HARD TO THE FLOOR. THE CAR CONTINUED FORWARD SEVERAL FEET AND SLOWED TO A STOP. THE ENGINE WAS REVVING WHILE I TRIED TO STOP AND MY PASSENGER STATED THAT THE RPMS INCREASED RAPIDLY. NO WARNING LIGHTS CAME ON OR ENGINE WARNING. I WAS APPROX 2 MILES FROM THE BMW DEALERSHIP SO I SLOWLY DROVE MY CAR THERE, PUTTING IT IN NEUTRAL EACH TIME I HAD TO STOP. I EXPLAINED THE SITUATION, THEY REVIEWED THE CAR AND FOUND NOTHING WRONG. THE CAR HAS A HISTORY OF IDLING HIGH/FAST, WHICH I ALSO RELAYED TO THE DEALERSHIP. THERE WERE NO OBSTRUCTIONS NEAR OR UNDER THE BRAKE PEDAL AND I DID NOT ACCIDENTALLY STEP ON THE GAS. I AM CANCELING MY LEASE TOMORROW.

SeatsCrash2 injured
Filed Feb 28, 201828,000 milesGA

MY WIFE AND I WERE IN AN ACCIDENT ON 2/14/2018 IN WHICH WE WERE REAR ENDED AND SHOVED INTO THE CAR IN FRONT OF US. THE AIRBAG ON THE PASSENGER SIDE OF THE DASH DISCHARGED INSIDE THE DASH BUT DID NOT DEPLOY INTO THE CABIN OF THE CAR. WE WERE SITTING STILL IN TRAFFIC WHEN WE WERE REAR ENDED BY A FULL SIZE CHEVROLET PICK UP TRUCK THAT HIT US ABOUT 35-40 MPH. WE WERE BOTH TRANSPORTED TO THE EMERGENCY ROOM AND SHE IS SUFFERING FROM SEVERE BACK AND NECK PAIN, AS WELL AS BRUISING TO HER ARM, SHOULDER, AND BREAST.

Visibility/Wiper
Filed Jan 17, 201814,000 milesOR

SUNROOF GLASS EXPLODED. NO INJURY AS ROOF SLIDER (THIN SLIDE PANEL UNDERNEATH GLASS) WAS CLOSED. VEHICLE WAS IN MOTION ON HIGHWAY TRAVELING APPROXIMATELY 40 MPH. NO APPARENT IMPACT POINT, GLASS APPEARS TO BE EXPANDED OUTWARD (VS. INWARD).

Vehicle Speed ControlCrash
Filed Jan 14, 201814,500 milesFL

I WAS TURNING INTO A PARKING SPACE WHEN THE CAR ACCELERATED OVER THE PARKING BARRIER AND CRASHED INTO A POST.

Engine
Filed Nov 16, 20168,400 milesMI

WHILE DRIVING HOME TODAY 11/16/2016 - I WAS IN A RESIDENTIAL AREA WITH THE SPEED LIMIT OF 25 AND THE POWER CUT OUT ON THE CAR. I WAS ABLE TO SAFELY PULL OVER AND RESTART THE VEHICLE TO GET HOME. I CALLED BMW ROADSIDE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP

Electrical System
Filed Sep 28, 201611,000 milesCO

THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR

Air BagsCrash1 injured
Filed Jul 22, 20162,915 milesCA

FRONT OF VEHICLE INVOLVED IN ACCIDENT. MY CAR REAR ENDED A CAR AND DAMAGE WAS ENOUGH TO FRACTURE MY STERNUM AND BREAK 2 RIBS TO ME. AIR BAGS DID NOT DEPLOY AND FRONT END WAS SEVERELY DAMAGED. FRONT IS PUSHED OVER FRONT TIRES AND HOOD FOLDED. I HAVE PHOTOS. VEHICLE WAS SLOWING FOR TRAFFIC AND TURN ON A CITY STREET.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 BMW 328i → · Every 328i year → · How the figures are calculated →