Page 5 of 6 · complaints 201–250 of 257

2013 BMW 328i complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Structure › Body
Filed Sep 2, 2017NC

WHEN ATTEMPTING TO OPEN BOTH THE DRIVER AND PASSENGER SIDE FRONT DOORS, PULLING ON THE HANDLE TWICE WOULD NOT UNLOCK AND OPEN THE DOOR. THE ONLY WAY TO EXIT THE VEHICLE IS BY PRESSING THE ELECTRICAL UNLOCK BUTTON. THIS HAPPENS INTERMITTENTLY, THE DATE BELOW IS ONLY ONE OF THE MANY OCCURRENCES. THE DEALER HAS ATTEMPTED TO FIX IT 4 TIMES. NONE HAS BEEN SUCCESSFUL. THIS IS A SAFETY ISSUE. IF WE NEEDED TO EXIT THE CAR AND THE ELECTRICAL SYSTEM WAS DISABLED, WE WOULD BE UNABLE TO. I HAVE VIDEOS OF THIS HAPPENING BUT THE FORM WON'T LET ME UPLOAD THEM.

Engine
Filed Aug 14, 201729,600 milesNY

ON 6/5/2017 I WAS DRIVING ON A VERY BUSY GARDEN STATE PARKWAY IN THE AFTERNOON AT ABOUT 65 MPH (WHICH IS A LEGAL SPEED LIMIT) WHEN MY CAR STARTED SHUDDERING, SHAKING AND SLOWING DOWN AND A MESSAGE CAME ON SAYING "DRIVE TRAIN MALFUNCTION." I IMMEDIATELY CALLED MY HUSBAND WHO TOLD ME TO PULL OVER AND SHUT OFF THE CAR FOR 5 MINUTES. HE MANAGED TO CALM ME DOWN. WHEN I RESTARTED THE CAR, THE MESSAGE WAS GONE AND IT DROVE OK. I WAS VERY SCARED TO DRIVE IT BUT THE MESSAGE HAS NOT COME BACK. INSTEAD MY HUSBAND'S BMW X3 2013 HAD THE SAME MESSAGE 2 MONTHS LATER AND HE WAS ALSO ON THE HIGHWAY DURING THE INCIDENT. BMW SERVICE TOLD HIM THAT THE PROBLEM IS THE TIMING BELT. WE WERE READING ALL THE COMPLAINTS AND PRIMARILY THEY ARE ABOUT THE DRIVE TRAIN MALFUNCTION - IT HAS A FAULTY PLASTIC PART, WHICH SINCE 2015 WAS REPLACED BY A METAL PART. I WAS DRIVING IN THE MIDDLE LANE OF A VERY BUSY HIGHWAY AND I COULD HAVE BEEN KILLED (AND MY HUSBAND TOO). WHAT DOES IT TAKE FOR BMW OR NHTSA TO ISSUE A RECALL FOR THIS PROBLEM - A DEATH OR FEW?

Seat Belts
Filed Jul 12, 201775,000 milesGA

TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT EXPERIENCED AN ISSUE WITH THE SEAT BELT LATCHING. THE VEHICLE WAS TAKEN TO NALLEY BMW OF DECATUR WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Air Bags
Filed Jul 11, 2017LA

TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BRIAN HARRIS BMW LOCATED AT 12336 AIRLINE HWY, BATON ROUGE, LA 70817; (225) 754-1200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-525-7417 AND ADVISED THE CONTACT TO CALL THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Vehicle Speed ControlCrash
Filed May 25, 201720,000 milesVA

TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT INDEPENDENTLY ACCELERATED AT A HIGH RATE OF SPEED. AS A RESULT, THE VEHICLE CRASHED INTO THE BACK WALL OF THE GARAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD SEND AN ENGINEER OUT TO FURTHER INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 05/31/17 *BF UPDATED 06/02/2017*JS

Engine
Filed May 23, 201771,000 milesGA

TIMING CHAIN IS MAKING A WHINE AND A RATTLE SOUND WHEN ENGINE IS RUNNING. THE N20 ENGINE (TWIN TURBO 4 CYLINDER) IN THIS CAR ANY MANY OTHER BMW VEHICLES TIMING CHAINS ARE KNOWN TO STRETCH AND BREAK ALONG WITH THE ORIGINAL BROWN/DARK ORANGE COLOR PLASTIC TIMING CHAIN GUARD RAIL. THE TIMING CHAIN GUARD RAIL WAS MADE OUT OF A DEFECTIVE PLASTIC UNTIL AROUND 1/1/15 WHEN BMW REALIZED THERE WERE OWNERS HAVING CATASTROPHIC ENGINE FAILURE NOT IF THE CHAIN BREAKS, BUT WHEN. THE ONLY REPAIR IF THE ENGINE FAILS IS TO REPLACE THE ENGINE AT A COST OF APPROX. $12K AND $8K IN LABOR TOTALING ABOUT $20K WHICH EXCEEDS THE VALUE OF MY VEHICLE. VEHICLES WITH THIS ENGINE MANUFACTURED AFTER 1/1/15 HAVE THE REDESIGNED MORE DURABLE WHITE PLASTIC TIMING CHAIN GUARD RAIL ALLOWING THE ENGINE TO RUN SMOOTHER AND WITHOUT THE RISK OF ENGINE CATASTROPHIC FAILURE. THERE IS A GRAVE SAFETY RISK FOR OWNERS WITH THIS ENGINE WITH THE ORIGINAL PRE-2015 TIMING CHAIN & GUARD RAIL DESIGN BECAUSE IF YOU ARE TRAVELING IN NORMAL TRAFFIC OR ATTEMPTING TO CROSS A TRAIN TRACK OR OTHER DANGEROUS INTERSECTIONS, OCCUPANTS CAN BE KILLED AS A RESULT OF THE VEHICLE STALLING. CONTACTED BMW NORTH AMERICA ON 5/19/17 REGARDING THE ISSUE AND HAD THE VEHICLE INSPECTED BY MY LOCAL BMW DEALERSHIP WHO INDICATED THERE WAS NOTHING WRONG. THE TOTAL COST TO REPLACE MY ORIGINAL TIMING CHAIN AND TIMING CHAIN GUARD RAIL WITH THE RE-DESIGNED VERSION WOULD COST $4600 WITH PARTS & LABOR. BMW USA AND THE DEALERSHIP REFUSED TO COVER THE COST AND DEN

Fuel/Propulsion System
Filed May 23, 201757,943 milesAZ

HIGH PRESSURE FUEL PUMP FAILURE CAUSED CAR TO CEASE OPERATING. CAR SHUT DOWN COMPLETELY WHILE IN MOTION. I WAS DRIVING THROUGH A PARKING STRUCTURE AT THE TIME. ULTIMATELY, THE CAR WAS TOWED TO A DEALER FOR REPAIR.

Air Bags
Filed May 19, 201750,150 milesOH

PASSENGER SEAT OCCUPANCY SENSOR MAT HAS FAILED DISABLING AIR BAGS IN VEHICLE

Air Bags
Filed May 18, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

EngineFire
Filed May 12, 201745,000 milesCA

TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING 65 MPH, THE VEHICLE INDEPENDENTLY DRIFTED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEELS NEEDED TO BE ALIGNED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD PREVIOUSLY BEEN SERVICED PER NHTSA CAMPAIGN NUMBER: 13V454000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED A BURNING OIL ODOR AND NOTICED SMOKE COMING FROM THE VEHICLE. THE CONTACT DROVE HOME AND DISCOVERED THAT THE VEHICLE HAD AN OIL LEAK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP FAILED, WAS LEAKING, AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Electrical System
Filed Apr 28, 201722,000 milesOH

I HAVE TAKEN MY CAR TO THE DEALERSHIP AND ASKED FOR THIS LOCK ISSUE TO BE REPAIRED AT LEAST 6 TIMES DURING THE PAST FIVE YEARS. OVER THE PAST TWO YEARS THE ISSUE HAPPENS MORE FREQUENTLY. AT TIMES I AM IN THE CAR WITHOUT IT RUNNING, THEN I GO TO OPEN THE DOOR AND I AM LOCKED INSIDE. THE HANDLE ACTS LIKE IT IS GOING TO OPEN BUT THE DOOR DOES NOT OPEN. THE HANDLE LIFTS BUT DOES NOT MOVE THE LOCK. I HAVE TO USE A BUTTON ON THE CONSOLE OR THE KEY FOB TO UNLOCK ALL THE DOORS ELECTRONICALLY. I FIND THIS NOT SAFE BECAUSE IF THE AUTOMOBILE DOES NOT HAVE ELECTRIC SUPPLY THE DRIVERS DOOR NEEDS TO BE ABLE TO OPEN. THIS CONCERNS ME IF THERE WAS A ACCIDENT OR URGENT NEED. I HAD SOME OTHER SUSPENSION ISSUES THAT I REPORTED. YOU COULD HEAR A LOUD SOUND AND I WAS TOLD FOR A OVER YEAR IT WAS NOT A ISSUE. FINALLY MY HUSBAND WAS GOING TO COME TO THE DEALERSHIP AND THEY SAID THEY FOUND THE PROBLEM DID OVER $6,000 IN WARRANTY REPAIR ON A FAULTY BOOT PART BEFORE THE WARRANTY EXPIRED. I HAD THE PROBLEM FOR A LONG TIME! BMW DIAGNOSTIC AND SERVICE IS NOT WHAT IT USED TO BE.

Engine
Filed Apr 27, 201738,980 milesCA

WHILE DRIVING CAR COMPLETELY STALLED OUT FOR NO SPECIFIC REASON. THIS OCCURRED ON FREEWAY WITH CARS ALL AROUND I WAS LUCKY TO BE ABLE TO COAST TO SHOULDER. CHECKED ON BOARD VEHICLE STATUS ALL CHECKED "OK". AFTER A SHORT TIME CAR STARTED RIGHT UP DROVE IT HOME AND NEXT MORNING IT STALLED OUT AGAIN WHILE ON A CITY STREET. THIS TIME UNABLE TO PUT INTO NEUTRAL, ELECTRONICS WORKED, HAD TO FLAT , HAD TO FLAT BED IT TO THE DEALER. THIS MAKES THIS CAR DANGEROUS AND UNRELIABLE. CAR IS CURRENTLY IN FOR REPAIRS. ATTACHED IS THE RECOMMENDED SERVICES HAVE NOT RECEIVED COMPLETED WORK REPORT.

Fuel/Propulsion System
Filed Apr 14, 201744,000 milesWI

TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT SMELLED STRONG FUEL ODORS IN THE VEHICLE. THE ODOR WAS ALSO PRESENT WHILE THE VEHICLE WAS BEING FUELED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE FUEL SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED AT TIMES. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

Structure › Body
Filed Feb 16, 2017CA

LIGHT CRACKS, CHIPS, DEFECTS INSIDE OF HEADLIGHT HOUSING. VEHICLES ARE NOT THAT OLD AND THE DEFECT TENDS TO APPEAR ON ALL F30 BMW 3 SERIES MODELS. COULD WORSEN OVER TIME AND CREATE VISIBILITY ISSUES.

Engine
Filed Feb 13, 201747,500 milesMI

WHILE I WAS ON STANBY WAITING FOR SOMEBODY TO MOVE OUT OF SPOT SO I CAN PARK AND MY FOOT ON THE BRAKES THE ENGINE REVED UP ABOVE THE 6000 RPM ON ITS OWN.

Air Bags
Filed Feb 7, 2017NC

TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED A RECALL REPAIR FROM THE DEALER CONCERNING THE AIR BAGS. THE DEALER INDICATED THAT THE REMEDY WAS AN INTERIM FINAL REPAIR, BUT NOT A PERMANENT REPAIR SOLUTION. THE MANUFACTURER FAILED TO PROVIDE THE PARTS FOR THE AIR BAG RECALL WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNABLE TO DETERMINE IF THE MANUFACTURER PROVIDED THE ACTUAL REPLACEMENT PARTS OR THE SAME PART THAT WAS PREVIOUSLY IN THE VEHICLE. PER THE DEALER, THE MANUFACTURER CLEARED THE RECALL INFORMATION OUT OF THE SYSTEM. THE CONTACT RECEIVED NO RESOLUTION FROM THE MANUFACTURER REGARDING THE REPLACEMENT PARTS. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/19/17 *LJ *CN

Air Bags
Filed Jan 24, 2017FL

I GOT A LETTER FROM BMW ON MARCH 2016 ABOUT THE DRIVERS FRONT AIR BAG MODULE NEED TO BE REPLACED WHEN PARTS COME AVAILABLE, AND TODAY JANUARY 23 2017 I WENT TO THE DEALER ASKING ABOUT ANY UPDATES AND THEY TOLD ME THAT PARTS ARE NOT AVAILABLE YET. I ASKED THE ADVISOR IF THIS RECALL ABOUT MY SAFETY BAGS ARE DANGEROUS AND HE TOLD ME NO . SO THANKS FOR THIS WEB I FINALLY FOUND OUT THAT IS DANGEROUS. SO HOW LONG I HAVE TO WAIT?

Service BrakesCrash
Filed Dec 19, 201637,000 milesIL

TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO OPERATE. AS A RESULT, THE VEHICLE CRASHED INTO THE CURB AND THE BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

Air Bags
Filed Oct 27, 2016TX

IT SEEMS THAT I HAVE DAMAGE TO MY VALVE CAM, WELL JUST LOOKED UP AND THE VEHICLE WAS INVOLVED IN AN ACCIDENT THAT WAS NEVER REPORTED TO ME AT THE TIME OF PURCHASE - I AM LOOKING AT PAYING OVER 1700 FOR A VALVE COVER (LABOR AND MATERIAL). MY AIR BAG LIGHTS CAME ON IN JULY AND I AM TOLD THAT MY VIN IS NOT UNDER RECALL - WHEN I TOOK TO MECHANIC I WAS TOLD TO TAKE TO BMW TO HAVE ADDED TO RECALL. *TR

Power Train
Filed Oct 19, 201656,800 milesWA

I HAVE HAD TWO DRIVE TRAIN MALFUNCTION MESSAGES SINCE BUYING THE CAR FOUR MONTHS AGO. THE FIRST MESSAGE CAUSED MY CAR TO STALL, AND I WAS STUCK IN THE MIDDLE OF THE ROAD, WITH THE ASSISTANCE OF THE POLICE, IN ST.LOUIS. THIS SECOND TIME I HAD TO HAVE THE CAR TOWED INTO THE DEALERSHIP (IN TACOMA WA) WHERE IT IS CURRENTLY. I AM WORKING WITH THE DEALERSHIP TO RESOLVE THE PROBLEM. MY CAR IS STILL UNDER CPO WARRANTY AND I AM CONCERNED THAT BMW WILL NOT BE WILLING TO RECTIFY THE PROBLEM, OR GIVE ME A VEHICLE OF THE SAME VALUE. I HAVE PAID OVER 26,000 FOR THIS VEHICLE AND AM CONCERNED ABOUT THE VALUE OF MY INVESTMENT. BOTH INCIDENTS OF THE ERROR MESSAGE OCCURRING, I WAS LOCATED ON THE HIGHWAY. THE FIRST INCIDENT OCCURRED IN AUGUST. THE SECOND INCIDENT OCCURRED YESTERDAY, OCTOBER 19TH, 2016. "DRIVETRAIN MALFUNCTION, MAXIMUM OUTPUT NOT AVAILABLE, CONSULT SERVICE CENTER".

Air Bags
Filed Sep 25, 201632,000 milesTX

TAKATA RECALL - I TOOK MY CAR IN TO BMW FOR RECALL AND WAS TOLD THEY DON'T HAVE THE PART TO REPLACE THE RECALL DUE TO A BACKOERDER. I HAVE CALLED SEVERAL TIMES TO FIND OUT IF THEY HAVE THEM YET AND HAVE BEEN TOLD NO EACH TIME. MY BMW DISPLAYED A "RESTRAINT SYSTEM MALFUCTION" LIGHT TODAY. I AM WORRIED THIS MAY HAVE SOMETHNG TO DO WITH THE RECALL. ARE THESE PARTS TRULY ON BACK ORDER?

Air BagsCrash1 injured
Filed Sep 21, 2016CA

ON 04/21/2015 I WAS DRIVING AND MY 2013 328I BMW WAS OUT OF CONTROL MY CAR SPED UP WHICH HAS TO DO WITH SPEED CONTROL AND POWER TERRAIN. I TRIED TO STOP, BRAKE AND WAS UNSUCCESSFUL MY CAR WOULD NOT STOP, MY WHEEL STIFFENED UP, I COULDN'T STEER LEFT OR RIGHT,,, I ENDED IN A CAR ACCIDENT... MY SEATBELT CAME OFF BY ITS SELF, AND MY AIRBAGS NEVER WENT OFF!!! MY NECK AND BACK/TAILBONE WAS INJURED DO TO YOUR DEFECTIVE CAR (2013 328I BMW) DEFECTIVE( STEERING WHEEL,BRAKES,SEATBELT, SPEED CONTROL, POWER TRAIN..) AFTER THE ACCIDENT I REQUESTED A CRASH REPORT !!! WAITING TO HERE FROM BMW MANUFACTURER,. SEEKING COMPENSATION FOR PAIN AND SUFFERING... I WAS ADMITTED AT KERN MEDICAL CENTER ON MOUNT VERNON AVE.. IN BAKERSFIELD CALIFORNIA.... MAKING YOU AWARE OF THEIR DEFECTIVE CAR 2013 318I BMW... HAVEN'T HERD FROM THE MANUFACTURERS.... WORRIED CONSUMER!!! THOUGHT THAT VOLKSWAGEN WOULD STAND BY THEIR PRODUCT.... MASSIVE RECALL NEEDED ON ALL 2013 328I BMW... HOPE TO HEAR FROM YOU SOON!!!THE VEHICLE WAS IN MOTION .... I JUST COULDN'T STOP THE CAR!!!!! HUGE RISK/DRIVING HAZARD!!!!! ON A CITY STREET!!!! I HAVE ACCIDENT REPORT ON HAND TO PROVE MY STATEMENT OF FACTS!!!

Air BagsCrash1 injured
Filed Sep 21, 201610,000 milesCA

TL* THE CONTACT OWNED A 2013 BMW 328I. WHILE DRIVING 25 MPH, THE VEHICLE ACCELERATED ON ITS OWN TO 40-50 MPH. ALL THE WARNING INDICATOR SENSORS BLINKED ON AND OFF. THE CONTACT DEPRESSED THE BRAKE PEDAL; HOWEVER, THE BRAKES FAILED AND LOCKED UP. IN ADDITION, THE STEERING FAILED. THE VEHICLE DROVE OVER THE SIDEWALK AND THE SEAT BELT RELEASED AUTOMATICALLY. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE STRUCK HER HEAD ON THE STEERING WHEEL AND INJURED HER NECK AND LOWER BACK. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000....UPDATED 12/14/16 *BF UPDATED 12/20/16*LJ *TR

Fuel/Propulsion System
Filed Sep 13, 2016125,000 milesAL

TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT FILLED THE VEHICLE WITH FUEL AND PARKED THE VEHICLE IN HER GARAGE OVERNIGHT. THE FOLLOWING DAY, THE CONTACT NOTICED AN ABNORMAL ODOR AND A FUEL LEAK ON THE GROUND. THE VEHICLE WAS DRIVEN TO A MECHANIC WHO DIAGNOSED THAT THE SEAL ABOVE THE FUEL TANK FRACTURED AND WOULD RECUR IF THE FUEL TANK SYSTEM WAS NOT UPGRADED. THE FUEL TANK WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Air Bags
Filed Sep 12, 2016CA

MY CAR WAS SUBJECTED TO THE TAKATA AIRBAG RECALLED ACCORDING TO THE VIN. I TRIED TO CONTACT BMW LOCAL IRVINE DEALER OFFICE AND BMW NORTH AMERICA, I WAS TOLD THE "PROMOTIONAL OFFER" FOR ME TO TURN THE LEASED CAR EARLY HAD EXPIRED, AND IT WAS A "LOW RISK" THING FOR ME TO KEEP DRIVING THE CAR UNTIL MY LEASE ENDS. THERE IS NO PARTS AVAILABLE FOR ME TO EVEN GET THE AIRBAG REPLACED AND I STILL HAVE 2 MONTHS LEFT ON THE LEASE. I'M DRIVING IN FEAR EVERYDAY HOPING THIS AIRBAG WON'T DEPLOY ON ME DURING HIGH TEMPERATURE DAYS.

Seats1 injured
Filed Aug 3, 201675,000 milesGA

MY 2013 BMW 3 SERIES SEAT HEATER BURNED MY BACK. THE SEAT HEATER WOULD COME ON AUTOMATIC WHILE I WERE DRIVING CAUSING A BURN ON MY BACK . HAPPEN IN THE MONTH OF JULY WHICH SEAT HEATER SHOULDN'T BE ON. INFORMATION WERE GIVEN TO LOCAL DEALERSHIP AND ALSO TO BMW OF NORTH AMERICA. I STATED THAT I HAVE PICTURES OF MY BURNED BACK. THE DEALERSHIP STATED THEY FOUND NO FAULT IN THE SEATS. WHICH I KNOW IS INCORRECT BECAUSE OF MY INJURIES. I KNOW THERE'S A MALFUNCTION IN THE SEAT HEATER OR A PIECE OF EQUIPMENT FAIL TO FUNCTION NORMALLY. I PAID FOR A DIAGNOSTIC TEST FOR THIS PROBLEM.

Air Bags
Filed Jun 29, 201642,794 milesNC

DRIVER RESTRAINT SYSTEM MALFUNCTION KEEPS COMING ON SINCE I PURCHASED VEHICLE AND HENDRICK BMW HAS TRIED TO REPAIR MY CAR MULTIPLE TIMES BUT ISSUE STILL CONTINUES AFTER MULTIPLE PARTS OF SEAT AND WIRING HAS BEEN REPLACED AND AIR BAGS REMOVED AND REINSTALLED.

Unknown or Other
Filed Apr 13, 201662,785 milesTX

MY BMW 328I 2013 HAS A DRIVETRAIN MALFUNCTION SECOND TIME IN LESS THAN A MONTH. AFTER READING BMW THREADS ON THIS PARTICULAR PROBLEM IT'S A FACT THAT THIS IS A COMMON ISSUE FOR 2013 BMW OWNERS AND A RECALL SHOULD BE SENT OUT IMMEDIATELY TO RESOLVE THIS ISSUE.

Air Bags
Filed Mar 28, 20167,600 milesNY

TRAE IN VALUE $5000 LESS DUE TO RECALL AIR BAG

Service Brakes
Filed Aug 13, 20151,000 milesNC

TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED WITH FORCE IN ORDER TO SLOW DOWN AND STOP THE VEHICLE. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

Engine
Filed May 21, 201564,523 milesCA

OIL SEEPING INTO THE TURBO SYSTEM CAUSING MODERATE TO HEAVY WHITE SMOKE FROM EXHAUST AT COLD START UP ONLY.

Service Brakes
Filed Mar 26, 201514,767 milesNJ

WHEN APPROACHING A RED LIGHT AND ATTEMPTING TO APPLY BRAKES, THE BRAKE PEDAL BECAME VERY FIRM AND NORMAL BRAKING FUNCTION WAS LOST. THE ONLY WAY TO BRING THE CAR TO A STOP AND AVOID AN ACCIDENT WAS TO DEPLOY THE EMERGENCY BRAKE. THIS OCCURED ON 2/20/15, AND BMW SERVICE ATTEMPTED TO REPAIR THE ISSUE. A SECOND, IDENTICAL INCIDENT OCCURED ON 3/10/15. *TR

Air BagsCrash2 injured
Filed Dec 10, 20148,500 milesFL

TL* THE CONTACT OWNED A 2013 BMW 328I. WHILE DRIVING 63 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. IN ADDITION, NO WARNING LIGHTS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS EXPLODED, EJECTING METAL FRAGMENTS. THE CONTACT SUSTAINED LEG, RIBS, AND STERNUM INJURIES. THE PASSENGER SUSTAINED BRUISES, A PUNCTURED INTESTINE, NECK, AND RIB INJURIES. BOTH THE DRIVER AND PASSENGER REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. ..UPDATED 12/29/14 *BF

Wheels
Filed Nov 26, 201456,000 milesTX

AT 32K MILES I HAD A CRACKED RIM AFTER A TIRE ROTATION. AT 56K MILES I HAVE ANOTHER CRACKED RIM AFTER TIRE ROTATION. I HAVE READ UP AND MANY PEOPLE ARE SAYING THEY HAVE CRACKED RIMS EVEN WITH PEOPLE UP TO 10K MILES ARE SEEING THIS. I DRIVE NORMAL AND HAVE NOT HIT POT HOLES OR CURBS. THE COST IS 395.00 A RIM AND NOT COVERED UNDER WARRANTY THEY SAY IT MY DRIVING ME HITTING SOMETHING. I OWNED A 2007 BMW 328I FOR 6 YEARS AND DROVE THE HECK OUT OF THAT CAR HITTING HOLES, CURBS, STUFF IN ROAD AND NEVER HAD THIS PROBLEM I AM HAVING NOW. *TR

Service BrakesCrash
Filed Sep 29, 201412,600 milesNC

TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS FULLY APPLIED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WAS NO POLICE REPORT OR INJURIES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12,600. UPDATED 11/20/14*CN UPDATED 5/5/2015 *JS

Service Brakes
Filed Aug 25, 20148,000 milesAZ

ON AUGUST 18, 2014, MY 2013 BMW 328I WITH AUTOMATIC TRANSMISSION, SUDDENLY AND UNINTENTIONALLY ACCELERATED AS I SLOWLY PULLED INTO A PARKING SPOT AT WORK. IT HAPPENED AS I PREPARED TO STOP. ( MY FOOT WAS ON THE BRAKE.) IT FAILED TO STOP OR SLOW DOWN IN RESPONSE TO BRAKE PRESSURE. PUMPING THE BRAKES WAS TOTALLY INEFFECTIVE HOWEVER IT DID EVENTUALLY STOP APPROX. 6FT OVER THE CURB. THE CAR MOVED SO QUICKLY AND SO SUDDENLY THE DRIVER PULLING IN BEHIND ME FOR AN INSTANT DIDN'T KNOW WHERE I HAD GONE. THAT THIS HAPPENED IN A PARKING SPOT AND NOT ON THE ROAD AT A STOP LIGHT OR A CHILDREN CROSSING IS A MIRACLE. THIS AUTOMOBILE WAS PURCHASED NEW AND HAS APPROX 8000 MILES. *TR

Service Brakes
Filed Jul 7, 201410,547 milesFL

THE CAR HAS BEEN TAKEN BACK 3X IN THE PAST 3 MONTHS FOR THE SAME ISSUE THE CAR TURNS OFF BY ITSELF WHEN STOPPED. BMW DEALERSHIP COULD NOT FIND ANY MECHANICAL PROBLEMS OR REASONS FOR ENGINE SHUTTING OFF.. THEY SHUT OFF THE FEATURE AND THE CAR CONTINUES TO SHUT OFF... ON THE MORNING OF JULY 3, 2014, AS I WAS COMING TO A RED LIGHT THE BRAKE PEDALS GOT VERY HARD AND I HAD TO PUSH THE PEDALS ALL THE WAY TO THE FLOOR FOR THE CAR TO STOP COMPLETELY. THE CAR IS CURRENTLY IN THE SHOP BEING CHECKED OUT. I CALLED BMW TO FIND OUT WHAT CAN BE DONE, I DONT FEEL SAFE IN THIS CAR ANYMORE. *JS

Visibility/Wiper
Filed May 1, 201421,000 milesMD

THE CAR WAS STOPPED AT A RED LIGHT AND WENT IS TO SLEEP MODE. IT WAS A VERY HEAVY AND STEADY RAIN. WHEN I TOOK MY FOOT OF THE BRAKE THE CAR STARTED UP AGAIN BUT THE WINDSHIELD WIPERS WERE IN MID STROKE ACROSS THE GLASS. THEY FROZE. I ATTEMPTED TO TURN THEM OFF AND ON AGAIN. I PULLED OVER INTO A PARKING LOT AND TURNED THE CAR OFF, ATTEMPTED TO MANUALLY RESET/MOVE THE WIPERS AND THEY WOULD NOT MOVE. AFTER SITTING FOR TWO HOURS WAITING FOR A TOW TRUCK THE WIPERS STARTED TO MOVE AGAIN. *TR

Service BrakesCrash
Filed Mar 13, 201411,400 milesVA

STOP-AND-GO TRAFFIC ON HIGHWAY, LOST BRAKING POWER, COULDN'T STOP AND REAR-ENDED CAR IN FRONT. *TR

Service BrakesCrash
Filed Mar 5, 20146,000 milesFL

TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT WAS HAVING PROBLEMS WITH THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT WAS NOT REPAIRED. THE CONTACT WAS LATER DRIVING APPROXIMATELY 5 MPH WHEN THE VEHICLE FAILED TO STOP AND THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 6000.

Service BrakesCrash
Filed Jan 21, 20143,500 milesNJ

WHILE PARKING CAR ACCELERATED - WOULD NOT STOP. WENT THROUGH PARKING LOT, OVER RAILROAD TIES AND WENT ACROSS STREET - BRAKES WOULD NOT WORK, AIR BAGS DID NOT DEPLOY. ONLY THING THAT STOPPED THE CAR WAS THE GATE THAT IT CRASHED INTO - 2 DAYS PRIOR TO THIS, CAR SHUT OFF WHILE AT A RED LIGHT - TOTALLY SHUT DOWN, NEXT DAY (DAY BEFORE ACCIDENT) RADIO PANEL FROZE - COULD NOT CHANGE CHANNEL OR ANYTHING - ALMOST LIKE ELECTRIC SYSTEM FROZE. *TR

Service BrakesCrash
Filed Jan 15, 201411,000 milesOR

INTERMITTANT LOSS OF BRAKE ASSIST RESULTING IN REAR END COLLISION. *TR

Power Train
Filed Dec 25, 20136,120 milesAZ

I HAD A POWERTRAIN MALFUNCTION LIGHT COME UP THE FIRST WEEKEND AFTER I LEASED THE CAR, WITH BARELY 250 MILES ON THE ODOMETER! REPAIRS WERE DONE AT A BMW AUTHORIZED SERVICE CENTER, THE CAR NOW HAS 6000 MILES, AND THE ISSUE IS BACK! THIS IS THE 2ND TIME WITHIN THE LAST 6 MONTHS THIS CAR HAS HAD POWERTRAIN WARNINGS POP UP. ITS CHRISTMAS DAY, AND I HAVE A BRAND NEW CAR (BARELY 6MONTHS OLD THAT IS), YET I CANNOT DRIVE IT. THERE SHOULD BE NO REASON FOR A BRAND NEW LUXURY CAR TO BREAKDOWN TWICE FOR THE SAME REASONS WITHIN 6 MONTHS. I GOT LUCKY THE CAR DID NOT SHUTDOWN ON ME AND I WAS CLOSE TO HOME SO I COULD LIMP BACK HOME AND HAVE IT TOWED. I HAVE HEARD OF OTHERS HAVING THE SAME ISSUE AND THEIR CAR SHUTTING DOWN IN THE MIDDLE OF THE FREEWAY. BMW IS SELLING A SUB STANDARD, UNTESTED PRODUCT, THAT IS POTENTIALLY UNSAFE. THIS NEEDS TO BE INVESTIGATED. *TR

Engine
Filed Nov 12, 20136,000 milesSC

2013 BMW 328I X-DRIVE, DRIVING @ 40 MPH THE DRIVETRAIN MALFUNCTION LIGHT CAME ON, CAR WENT INTO REDUCED POWER MODE (NO HIGHER THAN 20 MPH) MAKING A VERY DANGEROUS SITUATION IN TRAFFIC. LUCKILY I COULD PULL OVER TO A SAFE AREA. I CALLED BMW ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED, NO WARNING LIGHT! DEALER COULD NOT REPLICATE ERROR, BUT NOW HAVE A AIR BAG WARNING COMING ON INTERMITTENTLY... BACK TO DEALER I GUESS. THIS IS A COMMON, POTENTIALLY DANGEROUS AND FRUSTRATING ISSUE FOR 328 OWNERS. *TR

Power Train
Filed Oct 23, 2013980 milesCA

DRIVETRAIN MALFUCTION WARNING LIGHT. THE CAR IS LESS THEN 2 MONTHS OLD UNDER MOSTLY LOCAL DRIVING CONDITION IN ECO OR COMFORT MODE. *TR

Service Brakes
Filed Oct 2, 2013200 milesCA

WHY WOULD THIS INFORMATION BE ON THE INTERNET, WHILE NHTSA HAS NOT RELEASED ANY RECALL INFORMATION AT ALL? THIS IS NOT THE ONLY INFORMATION ABOUT A "BRAKE" RECALL, WHILE NHTSA'S ODI HAS INITIATED A BRAKE "INVESTIGATION." VARIOUS BMW INTERNET FORUMS HAVE INDICATED A "RECALL" IN DETAIL...BUT NHTSA'S WEB SITE INDICATES NOTHING. WHAT'S GOING ON? RECALL: 176,000 BMWS FOR POWER BRAKING FAILURE THE 3-SERIES, 5-SERIES, X1, X3 AND Z4 MODELS WITH 4-CYLINDER ENGINES ARE AFFECTED. BY EXHAUST NOTES 11 HOURS AGO BMW IS RECALLING 176,000 CARS WORLDWIDE TO FIX POWER BRAKE FAILURES, ACCORDING TO WIRE REPORTS AND FILINGS WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. ON 2012-2014 BMW MODELS WITH THE COMPANY'S NEW 2.0-LITER TURBOCHARGED 4-CYLINDER ENGINE -- INCLUDING THE Z4 SDRIVE28I, 320I AND 328I, 528I, X1 SDRIVE28I AND XDRIVE28I, AND THE X3 XDRIVE28I -- THE ENGINE VACUUM PUMP CAN LOSE PRESSURIZED OIL MEANT TO DRIVE THE POWER BRAKE MECHANISM. DUE TO A POOR FIT OF THE INTAKE CAMSHAFT'S SEAL DISK, OIL MAY BE BLOCKED FROM LEAVING THE ENGINE TO LUBRICATE THE VACUUM PUMP, WHICH COULD THEN CAUSE THE VACUUM PUMP TO FAIL AND THE LOSS OF POWER-ASSIST BRAKING. WHILE THE BRAKES WOULD STILL WORK, STOPPING DISTANCES WOULD INCREASE DUE TO INCREASED DRIVER FORCE NEEDED ON THE BRAKE PEDAL. A TOTAL OF 76,190 CARS ARE AFFECTED IN THE U.S. THE DIESEL-POWERED 328D IS NOT AFFECTED. MORE. *TR

Service Brakes
Filed Sep 27, 2013200 milesIN

WHILE DRIVING SOUTHBOUND ON A TWO LANE ROAD, I WENT TO APPLY MY BRAKES AS AN INTERSECTION WAS AHEAD. WHEN I PUSHED MY BRAKE PEDAL IN, IT RETURNED NO PRESSURE AND FELT LIKE MY BRAKES WERE OUT. I PUSHED THE BRAKE PEDAL ALL THE WAY TO THE FLOOR, WHILE USING THE E-BRAKE AS BACK-UP AND CAME TO A STOP. I DID NOT THINK THE VEHICLE WOULD COME TO A STOP BEFORE ENTERING THE INTERSECTION. I RETURNED THE VEHICLE TO A SAFE LOCATION AND NOTIFIED ROADSIDE ASSISTANCE FOR A TOW THE NEXT MORNING. THE VEHICLE HAS BEEN AT THE DEALERSHIP SINCE LAST MONDAY. *TR

Service BrakesCrash
Filed Sep 13, 20133,100 milesTX

PURCHASED THE NEW BMW 328I 2013 IN MAY, 2013. AFTER ROUGHLY 3 MONTHS HAVING THE CAR, I WAS IN A PARKING LOT, PULLING INTO A SPOT AT A LOW SPEED. FOR NO REASONS, THE BRAKE SUDDENLY AND TOTALLY FAILED ON ME. I COULD NOT STOP THE CAR BEFORE THE CAR RUN OVER THE CURB AND THE FRONT END OF THE CAR COLLIDED WITH THE CONCRETE BLOCK. I WAS LUCK THAT I WAS NOT ON HIGHWAY OR STREET WHEN THIS BRAKE MALFUNCTION OCCURRED. I CALLED BMW SOS ASSIST AND REQUESTED TOWING THE CAR TO A LOCAL BMW SERVICE DEPARTMENT. THE BMW SERVICE ADVISOR TOLD ME TO SEND THE CAR TO THE COLLISION CENTER FOR A REGULAR BODY WORK, BUT I SHOWED THEM ALL THE BRAKE MALFUNCTION INCIDENTS REPORTED ONLINE FOR THE SAME MODEL AND YEAR CAR AND INSISTED THEY CONTACT BMW NA AND CHECK THE ENTIRE BRAKE SYSTEM. THE CAR HAS BEEN IN BMW POSITION NOW FOR TWO WEEKS WAITING FOR BMW NA FIELD ENGINEER. BMW DID NOT PROVIDE A LOANER TO ME. *TR

Service Brakes
Filed Sep 12, 20131,700 milesCT

BOUGHT A NEW BMW XI 328 ON APRIL 30. ON JUNE 16, WITH 1700 MILES ON CAR BRAKES FAILED. WHILE SLOWING FOR A TRAFFIC LIGHT THE BRAKES SEEMED TO ENGAGE BUT FAILED TO STOP THE CAR--LIKE THEY WERE WORKING BUT DIDN'T. CAR WENT THROUGH A LIGHT AND I QUICKLY HIT PARK TO STOP IT IN THE INTERSECTION. ONCE NO CARS WERE AROUND I PULLED TO THE SIDE AND TESTED THEM. THEY STOPPED ON A FEW TESTS SO THOUGHT IT WAS ME. AND AS I DROVE, SLOWLY, THE BRAKES STOPPED SEVERAL MORE TIMES, AND THEN THEY FAILED AGAIN AND I AVERTED HITTING ANOTHER CAR BY PRESSING PARK BUTTON AGAIN. I HAD THE CAR TOWED TO BMW AND THEY DETERMINED IT WAS THE VACUUM PUMP AND OTHER BRAKE ISSUES. NO WARNING LIGHT WENT ON THE DASH TO ALERT ME. THEY SAID THERE WAS A SERVICE ALERT ON THIS ISSUE BY BMW. BMW SAID PARTS NOT AVAILABLE FOR SEVERAL WEEKS AND TWO DAYS LATER OFFERED TO EXCHANGE THE VEHICLE FOR A NEW ONE. BRAKES SEEMED "SPONGY" FROM THE START BUT HAD ALWAYS WORKED UNTIL THEY DIDN'T. FORTUNATELY NO ONE WAS HURT. I TOOK THEM UP ON THEIR OFFER AND NEW (EXCHANGED) CAR BRAKES FEEL OK. I DIDN'T REPORT BECAUSE NHTSA REP TOLD ME NOT NECESSARY BECAUSE BMW WAS DOING THE RIGHT THING. BUT READ IN LA TIMES THAT THIS IS A BIGGER ISSUE AND WANTED TO GO ON RECORD THAT THERE WAS A PROBLEM. BMW DID THE RIGHT THING BUT WORRY THAT THIS ISSUE COULD CROP UP WITH OTHERS, AND EVEN IN MY NEW CAR. *TR

Service Brakes
Filed Sep 12, 20131,000 milesPA

I HAVE EXPERIENCES BRAKING PROBLEMS IN MY BMW 328I SINCE I PURCHASED IT IN AUGUST OF 2012. SPECIFICALLY THE CAR WILL LOSE BRAKING PRESSURE AT LOW SPEEDS AS I AM COMING TO A STOP. THE PROBLEM IS INTERMITTENT AND MY CAR DEALER HAS BEEN UNABLE TO REPLICATE AND DIAGNOSE THE ISSUE. IN DETAIL: I WILL BE COMING TO A STOP, PERHAPS 2 OR 3 MPH USING CONSTANT BRAKE PRESSURE TO STOP THE CAR. OCCASIONALLY THERE WILL BE A LOSS OF BRAKE PRESSURE AND THE CAR WILL KEEP MOVING FORWARD SEVERAL FEET UNLESS I APPLY HARD PRESSURE TO THE BRAKE PEDDLE. THIS OCCURS WITH SOME REGULARITY AND HAS NOT CAUSED AND ACCIDENT. I NOW COMPENSATE FOR IT, BUT IT SEEMS TO BE A VERY STRANGE ISSUE TO HAVE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 BMW 328i → · Every 328i year → · How the figures are calculated →