2013 BMW 328i complaints

The contact owns a 2013 BMW 328i. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.

The contact owns a 2013 BMW 328I. The contact stated while driving at various speeds for an extended period, the contact noticed that there was smoke coming from underneath the hood. Additionally, there was an abnormal odor inside the cabin of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine coolant pump had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in a recall. The contact stated that the failure had been recurring while driving. An orange triangle warning light was illuminated. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

The contact owned a 2013 BMW 328i. The contact stated while the vehicle was parked and unoccupied in a friend's driveway when a pop was heard and the contact noticed that the vehicle was on fire. The contact stated that the engine compartment was engulfed in flames. The contact stated that a police officer who was riding through the neighborhood stopped and attempted to extinguish the fire, however, they were unsuccessful. The local fire department arrived and extinguished the fire. No injuries and no medical treatment was provided. The fire caused damage to the friend's garage and the window above the garage. In addition, the friend's vehicle, which was parked in the driveway next to the contact's vehicle, was damaged on the driver's side front bumper and headlight and the driver's side front tire. The vehicle remained at the fire location. The vehicle was deemed as a total loss by the insurance company. In addition, the contact stated that the vehicle was just purchased a month ago. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000.

Engine Timing Chain and Oil pump drive chain modules failed. I found this from BMW website that Defect Code: SI B11 03 17: For this vehicle the timing chain and the oil pump drive chain modules (N20, N26 engines) limited Warranty for in defects in materials or workmanship has been extended to 7 years / 70000 miles as determined from the original in-service date. This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the BMW New vehicle limited warranty for passenger cars and light trucks. for eligible vehicles that are beyond this 7/70 coverage, please refer to SI B11 02 21 for additional coverage that may also apply. I filed a case directly with BMW of NA - they told me get it towed to BMW dealership and get it diagnosed, I followed the instructions and got it diagnosed. BMW dealership confirmed the main cause was the Timing chain broke and engine seized. but BMW declined to do anything about it. please see the link by BMW below: [XXX] $ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.

The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

CRASHNo FIRENo INJURIES0 DEATHS0 Driving to work and the engine oil pressure warning came up and the car began to decelerate and once completely stopped the power train malfunction warning popped up was told it’s the timing chain which has been common problem with this model

My name is [XXX] I have 2013 bmw 328i that has a safety recall Vin [XXX] CAMPAIGN ID: 24V608000 Engine coolant pump problem It’s been 4 months with no help from bmw .I contacted the dealer and they said there’s nothing they could do right now, but I believe its causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. Please if you can help or recommend what to do, I’d appreciate it. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

It’s been a few months with no remedy contacted the dealer and they said there’s nothing they could do right now, but I believe the connectors, causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. I believe this is caused other problems with the vehicle I don’t think the coolant pump is working. Is bmw going to fix related problems free of charge?that are caused from them not fixing it fast enough and causing other problems since the coolant pump has failed and bmw hasn’t offered anything or to fix the problems quick enough .

I was driving and my car began to lose power and Drivetrain Malfunction appeared on the screen. I had to pull over to a side street and turn the car off. I turned it back on but it was very sluggish and moved very slow. Once I parked it I turned it off and tried to start it back up but it wouldn’t turn over. I contacted BMW and they said they couldn’t do anything. I need a new engine and timing chain, fuel pump and oil pan.

Check engine light came on and car began to slow down on the expressway going 45 mph. My car now does not start and will not turn over. Before all of this happened my car was misfiring and a warning came up saying Engine Oil pressure Low. I just received an oil change a week prior. Now my car doesn't work and I cannot drive it at all. BMW said my timing Chain is broken and I have an oil leak. I will need a new engine. My mechanic said my entire engine needs to be replaced.

The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the vehicle briefly vibrated before losing motive power, after which the message "Drivetrain Malfunction" was displayed. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No other warning lights were illuminated. The vehicle was towed to the dealer, who observed that the guides for the timing chain were fractured, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Service Information Bulletin: 11-03-17. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.

The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is a safety recall on my engine and it’s been out for 6 months and still no remedy and it’s causing problems with my car and safety .I would like bmw to pay for a loaner you’ll they fix the problem .

When starting a cold engine, a large toxic “plume of blue smoke” can be seen emitting from the exhaust tailpipe for approximately 10-30 seconds. I have been complaining about this to the BMW dealer in Boise Idaho since 2019. This issue is describe in SI B11 11 16 Warranties "N20 ENGINE OIL FEED LINE TO THE TURBOCHARGER: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES" - [XXX] My car is a 2013 Year BMW, F25 (X3 xDrive28i) (N20 Engine) Model, but BMW has excluded my VIN number from this warranty. I have the problem and my BMW meets the descriptions but the VIN number is excluded. As this model is identify as being problematic, the VIN numbers of all 2013 models should be included, not limited. Please help. Best, BMW 2013 328 ix owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

REDUCED ENGINE AND AIR CONDITIONING On hot days or long drives, the AC stops blowing air. I took to dealership and they said it had error FC 801228 and recommended 850W electric fan and program "as first step" at a cost of $2,505.85. I noticed on many online BMW sites, that many other people had this same issue on hot days, long drives and sometimes stop and go traffic. This happened twice prior to 2024, once in June 2024 (air temperature was 100 degrees, driving 65 MPH) and September 24 (air temperature was 72 degrees, driving 65 MPH). All drives were longer than 2 hours. Saw in the news today that BMW is issuing a new recall for the Engine Coolant Pump and connector. Seems as though these issues may be related? Per BMW SI B12 25 13 Engine Electrical Systems publication dated February 2014, this was a known issue in 3 series sedans and 4 series coupes produced from 07/2012 to 12/2013 and the recommended correction was installing the fan housing with 850W electric fan. It notes "The improved parts were introduced into production at the end of November 2013..." BMW SI B12 29 14 dated October 2014 seems to relate to the same issue for production dates 11/2013-06/2014 and recommends replacing fan housing with "improved parts". As an owner of a 2013 3 series sedan, this seems unconscionable that BMW, after becoming aware of this issue so soon after manufacture/sale, wouldn't correct the known issue in their vehicles. I contact BMW Customer Relations about this issue after it happ

The contact owns a 2013 BMW 328I. The contact stated that the message "Top Off Coolant" was displayed several times while there was sufficient coolant in the coolant reservoir. Additionally, the contact stated while driving 60 MPH, the vehicle stalled in the middle of the roadway. An unknown message was displayed. The contact was able to restart the vehicle and pulled to the side of the road. The vehicle was towed to the residence. The contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

I along with many others are getting a passenger restraint sensor error which prevents the airbag from deploying. This is very dangerous and the repair cost is $2000. This sensor determines if there is an occupant sitting in the front passenger seat and if they meet the weight limit for the airbag to deploy. When it malfunctions, the airbag will not deploy even though a passenger may be seated there.

The turbo charger electric waste gate actuator lever fell off the vehicle from rust. It disconnected at the two locations where it is installed. This caused an immediate loss of power at highway speeds. It is related to this issue where the the clip/link that holds the lever rusts off. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Timing chain broken, sas light on, drivetrain malfunction…

The contact owns a 2013 BMW 328I. The contact stated that upon the start of the vehicle, there was a white plume of smoke coming from the exhaust pipe. The "Drivetrain Malfunction Drive Moderately" message was displayed. The contact also stated that after driving for a while, there was white smoke coming from the engine department. A local dealer was called about the failure and the contact was informed that the failure might be related to the turbo lines, the oil lines, or the head gasket. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 165,000.

I bought the car new and since then, on four separate occasions with the engine running and the brake depressed, the engine begins to race at a high speed and on two of those conditions, the car lurched forward and I struck the vehicle in front of me. On the other two occasions, the car did not move forward but the engine was racing. BMW did their inspection on the vehicle and found nothing out of the ordinary but said when this happens again to place the car in neutral and turn off the engine, I'm concerned that when this happens again, I may be at a crosswalk and actually strike a pedestrian causing personal injury or worse. I honestly now feel uncomfortable driving the car as I deem it a safety issue and request assistance.

Passenger-restraint system This light has turned on and I see that certain BMW’s had recalls on this exact issue. Not sure why my 2013 328i was not included in the recall.

Timing chain in engine failed while the vehicle was going 70 MPH on a busy highway. Vehicle had 96,054 miles. “Low oil pressure” warning came on and immediately the engine lost compression and car had to be pulled over to side of the highway. The spot the car stalled was in a dangerous curve of the highway making the towing process dangerous. Vehicle does not switch into neutral when the engine isn’t on. Vehicle had to be dragged onto tow truck ruining the tires. Quoted the repairs at 6 different shops and they were all very familiar with this issue. All estimates for engine repair exceeded the value of the vehicle. Additional costs may have also been incurred as oil pump may have been damaged from timing chain failure. BMW never notified me of the timing chain issues and no dealership I had prior work at ever mentioned the issue.

BMW failed to inform customers about the class action lawsuit several years ago due to the premature failure of the primary and secondary timing chain assemblies for N20 & N26 engines. See SI B11 03 17. Owners of these vehicles were never notified of this documented and extremely hazardous problem. The government should make this a recall and not allowed it to just be an extended warranty that has since expired and was unknown to many owners. There are thousands of these vehicles on the road with this defective part that could suddenly cause the engine to cease working, resulting in an accident that could cause injury and death to many. If this chain fails while driving it is catastrophic to both the car and the people. A recall should be issued immediately.

The turbo valve outside of the turbo leaks back into the engine and creates a cloud of smoke at start up.They created a new one way valve to come out of turbo but it's not in the recall list. It's very expensive to fix you have to take the whole car apart. It's dangerous at startup I had a huge cloud of smoke and can cause an accident from cars not being able to see from all the smoke in the parking garage. My number is [XXX] [XXX] Email- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front driver side door will not open from the outside and the inside. Mechanical issue- electrical opening will not make the door open on the driver side

The engine component caught fire spontaneously when car was pulled into a parking lot. There was no warning sign. It did not show any service required notice like it usually does on the dashboard for example if oil is low. There were no recalls pending on this vehicle. The fire was big enough that we had to call fire department to put out. It would have affected other vehicles if not put out. The vehicle was declared total loss after an inspection by insurance company. The car manufacturer (BMW) was contacted but not responded yet. It is available for detailed inquiry and inspection in a secure place.

Timing chain system failed. Inspection no longer possible due to being repaired in order to be used and not blow engine. Daughter driving on freeway to Phoenix, AZ in 115+ degree weather and left to sit on side of rode with no A/C until tow truck able to tow vehicle rest of way to Phoenix, AZ. Chandler BMW confirmed issue and repaired. Independent service provider in hometown informed me of every BMW owner having this issue a few months after repair. Discovered class action lawsuit from several years ago after research regarding this exact issue. Unknown of symptoms prior to failure, but vehicle has been very well maintained since purchase just about a year ago (2 trips to independent service provider in hometown and one trip to Chandler BMW mentioned above). Approximately 105,000 miles on vehicle at time of timing chain issue.

Timing chain tensioner failed clogging the oil pump with plastic which in turn starved the engine for oil. We got a low oil pressure light in the Interstate at 70MPH. 10 seconds later trying to pull across 3 lanes of traffic the engine seized. Luckily we were able to coast across the 3rd lane onto the side of the Interstate. With traffic flying by I had to get my family into an uber. I realize the class action suit ended but my car barely has 70k miles on it. I don't see how bmw could get away with this. There are many of their cars that are past the 10 year class action suit but under or at the 70k mile cut off like mine. The car is still at the dealership. It has been inspected and I have been informed that I'm not eligible for the repairs to be covered. The dealer wants 15 thousand dollars for a new engine to be installed on a 12 thousand dollar car. They have offered to sell me a USED engine with 135000 miles on it for 12,000 installed. Imagine the story this would be if one of my family members or myself had been hit on the Interstate trying to get into another vehicle.

Something from the passenger front wheel side must have messed up since after I went over a small bump in the road I lost control of my vehicle that resulted in my crashing into a bobbed wire fence and a pole that was holding up the fence. My car was completely totaled and no airbags deployed from anywhere in the car. The steering wheel hit me so hard in the abdomen that it caused my T11 and T12 vertebrae in my spine to break from the doctors reports it was stated that the airbags have failed witch resulted in a direct impact to my abdomen by the steering wheel and instantly I knew I broke my lower back. My 4yr old son who was restrained in his car seat was passenger in the backseat during the accident but didn’t sustain injuries besides some whiplash and having nightmares. The car was towed by CHP to a local tow yard since I was taken to the hospital by first responders after I was discharged I regained possession of my vehicle that sits in my driveway considered to be un toweable by the tow company storeing my car and needed to pay extra to have them tow it to my house. Please investigate any defects of my vehicle since my son and I could have lost our lives due to the airbag malfunction in the entire vehicle

The car engine is dead and the car is 90k miles on it, this shouldn't happened to a BMW car and its going to coast a lot of money to fix even more than what I payed for the car, that's really sad. the car just suddenly stoped working.

I stated on another form about my other safety issue. My son was in an accident in 2013 328I xdrive this website states this vehicle does not have an open recall or any recalls on it. I say bull crap not only did my son lose break, accessibility and crash into a tree doing 54 miles an hour. He also had the airbags deploy and burned him. Air bag dust literally ate right through his pants. I still have the severely burned up his hands We purchased this vehicle for Son last year, because BMWs are known to be safe. My 16-year-old son was almost killed in his car because of BMWs negligence.

I was preparing to yurn road had a lip when I attempted to turn breaks locked up would not engage resulting in my accident

Driver was driving on a clear road on a straight level Road went to go make a turn as he tried to break the car would not break, causing him to skid and slam into a culvert and hit a tree resulting in a concussion

I was making a right hand turn my car started to lose breaking a ability and my car went in to a ditch and the air bags deployed the dust from the air bags practically disolved a hole in my jeans

Timing chain guides broke while driving, so timing chain jumped a tooth and now car will not start because incorrect timing Car has only 92,000 miles

Passenger side seat belt work on and off and passenger side in the back seat belt does not work at all

I checked the car history report for this car, it said that it had all of the scheduled maintenance. I have not driven this car hard, I used the best gas I could. I had this car for only 4 months - I took it in to Carmax to get checked out about 2 weeks after I got it back in October. They ran tests, and told me everything was fine that "it could've been a loose fuel cap". 3 months later, well before even an oil change was required - my car gave me the same error message only now it would turn off everytime I put it in drive. If this happened on the road I definitely could've been killed. This car showed 0 signs of any type of malfunction and did not give me any indication that anything was wrong. Fast forward to taking it to the Mins Auto (BMW recommended) they informed me that this car did not in fact seem it had regular oil changes contrasting what was in the carafe report. the timing chain seems to be the culprit and now I'm stuck with a $10,000 bill on a car before it's first oil change, on top of the dealership (carmax) not being helpful at all - when I did everything right with this car. When MinsAuto ran tests they found so many errors - I don't understand, neither can they - understand how Carmax could miss any of these. I was also told by them that because this happens EXTREMELY frequently on these 3-series models, they are pretty familiar with the process and it takes exactly 24 hours to remove the engine, the pistons and take these things apart. so I think this sh

Received display notification of "Passenter-restraint system: Fault in airbag, belt tensioner or belt fore limiter. Continue wearing safety belt. Consult nearest service center." Upon taking to service center, they mentioned there was no recall for airbag. Peace of mind placed at risk.

The timing chain went out. Warranty was extended to 70,000 miles or 7 years, but this is outside the range of many of the incidences, including mine. I'm getting multiple misfires and you can hear the timing belt when the engine starts, if it starts.

2013 bmw 328ix 82k miles timing chain guide broke blowing the engine. This should not be happening on a bmw. I do not have the money for this!

I have been unable to get my BMW dealer (BMW of Bellevue) to remedy the recall issue. I received notice of the recall in January, 2022 but was informed that no remedy was available yet. I then received a letter in July 2022 informing me that a remedy was now available and I should immediately contact my BMW service center to schedule an appointment. I did that but was informed that they didn't have the required parts in stock and they would contact me when the parts arrived. I have contacted them on a monthly basis since then to check on the status and get the same answer that they don't have the necessary parts. It is now mid October 2022 and I have been afraid to drive my car for fear of it catching fire and potentially blowing up.

Timing chain failure after 75k miles, costing a lot of money in repairs after engine starvation

The contact owned a 2013 BMW 328I. The contact stated that while the vehicle was parked outside of a friend's home, her friend received a call from a neighbor that a vehicle outside the home had caught fire. The fire department was called and the fire was extinguished. A fire report was filed and no injuries were reported. The vehicle was completely destroyed but had yet to be towed. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was a total loss. The failure mileage was approximately 83,000.

The contact owns a 2013 BMW 328I. The contact stated while driving 40-45 MPH, the vehicle stalled. The drivetrain malfunction message was displayed. The contact was able to pull into a driveway. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic and diagnosed with a faulty oil pump which caused damage to the camshaft. The independent mechanic diagnosed that the engine needed to be replaced. The dealer was notified of the failure and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 121,360.

My timing chain is showing symptoms of failing, engine is backfiring while braking or pulling off, I know the was a recall for the N20 engine timing chains. That’s what I have

The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 172,000.

The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.