IN LESS THAN TWO MONTHS TWO CONTINENTAL TIRES WERE DAMAGED BY NAILS. THE TIRES WERE NOT REPAIRABLE. THE CUSTOMER RELATIONSHIP ACCOUNT MANAGER INFORMED ME THAT THE ROADS IN THE US ARE NOT AS CLEAN AS THEY ARE IN EUROPE AND LOW PROFILE TIRES ON LUXURY CARS WILL ALWAYS BE PRONE TO PUNCTURE OR RUPTURE BY SHARP OBJECTS. CONSUMERS NEED TO BE INFORMED OF THIS RISK BY THE "LUXURY" CAR DEALERS AND THE TIRE VENDORS. IN TERMS OF THE STATE OF THE ROADS IN THE US COMPARED TO EUROPE AND THE DEPRIS OF NAILS AND SHARP OBJECTS ON OUR ROADS, I THINK THIS STATMENT IS OFFENSIVE AND THE TIRE VENDORS ARE JUST NOT TAKING RESPONSIBILITY FOR THE QUALITY OF THEIR PRODUCTS. IS THERE A RATING SYSTEM FOR MEASURING THE SAFETY OF OUR ROADS AT AN INTERNATIONAL LEVEL? IS SO, HOW DO OUR ROADS COMPARE TO THOSE OF EUROPE AND HOW DO LUXURY CARS HANDLE SAFETY CONDITIONS ON OUR ROADS. THANK YOU. *AK
2002 BMW 325i complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
WATER LEAKS INTO THE REAR DRIVER'S SIDE PASSENGER COMPARTMENT, FLOODING THE CARPET UNDERNEATH THE FLOOR MAT. HAPPENS NEARLY EVERY TIME IT RAINS HEAVILY OR WHEN I WASH THE CAR. HAVE ALREADY TAKEN CAR BACK TO DEALER FOR REPAIR. THEY REPLACED THE LEFT REAR DOOR SEALS, BUT SAME WATER LEAKS CONTINUE TO HAPPEN. *LA
FROM DAY ONE , I ALREADY EXPERIECED A PROBLEM WITH THE CAR, AT FIRST THE HEADLIGHTS FLICKERING, SHELLY BMW TOOK CARE OF IT FOR OVER A WEEK , THEY SAID THERE IS A ELECTRICAL PROBLEM THAT THEY HAD TO CHANGE THE COMPUTER, AFTER A COUPLE OF DAYS, THE ALARM GOES OFF WHILE DRIVING ,I TOOK THE CAR TO CUNNINGHAM BMW BECAUSE I LIVEDHERE IN SAN DIEGO IT TOOK THEM ALMOST A WEEK BUT THEY NEVER FIXED THE PROBLEM THEY'RE SAYING THAT THEYNEED MORE TIME TO FIGURE WHAT REALLY THE PROBLEM AND WHAT CAUSING THE ALARM SIREN GOES OFF WHILE DRIVING .I TOOK IT TO DIFFERENT BMW DEALER TO SAN DIEGO BMW, AFTER TWO DAYS SAME PROBLEM OCCURED ALARM SIREN GOES OFF EVERY 4 MINUTES OF DRIVING. NEXT PROBLEM IS THE BRAKE LIGHT COMNES ON , THEY CHANGED THE BRAKEPAD AND ROTOR, THEY KEPT THE CAR FOR THREE , THEN A DAY AFTER THE DSC LIGHT COMES ON , THE EML LIGHT COMES ON , THE BRAKE LIGHT COMES ON, AND THE CAR HAVE NO POWER NOT RESPONDING, ITS FEEL LIKE THERES SOME BLOCKING ON THE WHEEL WHEN I ACCELERATE, SO I TOOK IT AGAIN TO THE DEALER , THEY KEPT IT FOR THREE DAYS, THE DAY AFTER THE ENGINE SERVICE LIGHT COMES ON STEADY . I AM VERY FRUSTRATED AND DISAPPOINTED WITH THE PERFORMANCE OF THIS CAR AND YET IT'S NOT EVEN A YEAR SINCE I BOUGHT THIS CAR. PRESENTLY THE CAR HAS 34,000 MILAGE.IT HAS 20,000 MILAGE WHEN I FIRST BOUGHT IT.
THE TIRE DEVELOPED A BUBBLE ON THE OUTER SIDE OF THE TREAD. THE CONSUMER HAS REQUESTED REIMBURSEMENT. MR SCC *NLM
CONSUMER STATES THAT THE FRONT SEAT BELTS BUCKLES WILL NOT LATCH PROPERLY CAUSING THE CONSUMER NOT TO HAVE A SEAT BELT ON WHILE DRIVING. DEALER NOTIFIED. MR
MY NEW CAR CAME WITH 4 225/45 ZR 17 TIRES, BOTH THE OWNERS MANUAL AND DOOR JAM STICKER DO NOT GIVE THE RECOMMENDED TIRE PRESSURE FOR THE REAR TIRES. I'VE CONTACTED THE DEALER AND THE BMW OWNERS LINE ON MULTIPLE OCCASIONS AND NO ONE HAS BEEN ABLE TO PROVIDE ME WITH THE MFG. RECCOMENDATION NOR HAVE THEY BEEN WILLING TO PROVIDE AN UPDATED STICKER FOR THE TIRES THAT CAME WITH MY NEW CAR. I FEEL THAT HAVING THE PROPER MFG. RECOMMENDED TIRE PRESSURE IS A CRITICAL SAFETY ISSUE AND TO DATE BMW HAS NOT PROVIDED ME WITH THE INFORMATION. *AK
WHILE DRIVING ON THE FREEWAY, CONSUMER HIT AN 80 POUND PIECE OF IRON THAT WAS LYING IN THE ROAD, WHICH RESULTED IN 2 BLOWN TIRES ON THE DRIVERS SIDE FRONT AND REAR, BOTH RIMS BENT, CONSUMER WAS ABLE TO CONTROL THE VEHICLE AND PULL OVER, CONSUMERS CONCERN IS THAT THE RIGHT SIDE DOOR AIR BAG DEPLOYED EVEN THOUGH THE IMPACT WAS ON THE LEFT SIDE OF THE VEHICLE, CONSUMERS WIFE SUFFERED A BRUISE FROM THE DEPLOYMENT OF THE AIRBAG, THERE IS ALSO OTHER DAMAGE TO THE VEHICLE.*JB
HEATED MIRRORS ON ALWAYS. TEMPERATURE READING IN EXCESS OF 115 DEGREES F. POSES BURN RISK.
APPARENTLY MY CAR HAS A PROGRAMMING DEFECT WITH THE COMPUTER. IT ONLY RELATES TO 2002 325XI'S WITH SPORT PKG, MANUAL TRANS. AT ONE TIME I WAS TOLD THERE WERE ONLY 4 WITH MY SET UP IN THE US. ALL CARS WITH MY EXACT COMPUTER SET UP I'M TOLD ARE HAVING THIS FAILURE. THEY CLAIM TO BE WORKING ON MY PROBLEM IN GERMANY BUT I REALLY FEEL MY CAR IS UNSAFE. WHAT HAPPENS IS THERE IS A 1 SECOND DELAY WHEN WHEN YOU STOP ACCELERATING TO WHEN THE CARE STOPS ACCELERTATING. LOW GEARS AT HIGH RPM'S THE CAR BASICALLY GOES OUT OF CONTROL FOR A SECOND. I THINK BECAUSE SO FEW CARS HAVE MY SET UP THAT BMW IS NOT RESOLVING THIS QUICK ENOUGH. TWO E-MAILS TO THE BMW ON LINE CUSTOMER CARE SITE. MY CAR HAS BEEN DRIVEN BY THE REGIONAL AFTER MARKET REP FROM BMW WHO CONFIRMED THE PROBLEM. WHERE ELSE DO I TAKE THIS TO GET MY CAR OPERATING SAFELY?*AK
HEATED MIRRORS HAS A POTENTIAL BURN RISK. MEASURED MIRROR SURFACE TEMP. IS 115 DEGREES F.*AK
DOOR LOCKS WITHOUT PRIOR WARNING. ENGINE CHECK LIGHT APPEARS ON DASHBOARD. DEALERSHIP IS AWARE OF PROBLEM.*AK THE VEHICLE WAS DAMAGED WHILE IN SERVICE AT THE DEALER. WHEN THE CONSUMER PURCHASED THE VEHICLE, HE WAS TOLD THE VEHICLE WAS EQUIPPED WITH ALARM SYSTEM, BUT IT IS MISSING NOW. *YH
URGENT - MY 2002 325I'S FIRST SUNROOF GLASS EXPLODED ON ME ON 1/25/02. THE REPLACEMENT GLASS HAS TWO SURFACE HAIRLINE CRACKS AND TWO HAIRLINE CRACKS BENEATH THE SURFACE OF THE GLASS. THIS CANNOT BE AN ISOLATED INCIDENT. PLEASE EXAMINE YOUR SUNROOF CAREFULLY FOR DEFECTS. NO ONE AT BMW IS TAKING THIS SERIOUSLY ENOUGH.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 BMW 325i → · Every 325i year → · How the figures are calculated →