The contact owns a 2021 Zero SR/S Motorcycle. The contact stated while riding 40 MPH with the motorcycle in Eco Mode, he released the throttle and felt the motorcycle stall and lose power. The contact was able to pull over. The motorcycle was taken to the dealer and the battery and control unit were replaced; however, the motorcycle was not functioning as designed. The manufacturer was contacted and stated that the motorcycle operated as designed. The failure mileage was 1,000. The contact stated that the bike still remains at the shop because it is still malfunctioning. A replacement and a refund have been requested from both the dealer and the manufacturer; all requests were denied.
2021 Zero Sr/S
Routine
Owners filed 1 complaints about this vehicle with federal regulators, most often about the electrical system › 12v/24v/48v battery. No safety recall has been issued.
What fails
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Electrical System › 12v/24v/48v Battery | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsElectrical System › 12v/24v/48v Battery
Filed Oct 7, 20221,000 milesCO
1 of 1 complaints, reproduced as filed.
Across model years
Worst on record: 2021Other Zero models
All Zero models →Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.