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2016 Volvo XC90 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Structure › Body
Filed Apr 22, 2022IA

Rear Door lock failed with the first symptom of not being able to open the door. Once door was opened the door failed to close/latch. I think this is a safety concern because it would be impossible to get at the rear seat occupant in the event of a crash/heath issue. Then once the door finally opened it failed to latch which made it dangerous to drive the car at all because the door would fling open.

Engine
Filed Mar 15, 2022LA

There is an open recall for certain 2016 XC 90s related to cracks in the coolant pipes. My vin doesn’t have a recall attached but in the last 2.5 years I have owned the vehicle I have had to change this part 2 times. I feel my vin/vehicle should be part of the recall. My local dealer is not willing to assist nor Volvo Customer Service.

Engine
Filed Mar 11, 2022IL

Engine oil Level decreases rapidly, this can cause the engine to burn up and possibly catch file or lock the engine. Dealer has started oil consumption test.

Parking Brake › Electrical
Filed Mar 9, 2022128,000 milesWI

The contact owns a 2016 Volvo XC90. The contact stated that upon start of her vehicle, the parking brake message and a yellow flashing brake light appeared on the instrument panel. The contact took the vehicle to the dealer where they informed her that a wire connected to the parking brake was detached and need to be replaced. The contact was given an estimate for the repair and the wire was replaced. The manufacturer was notified of the failure and offered no assistance; the manufacturer referred her to NHTSA to file a complaint. The vehicle had been repaired. The failure mileage was approximately 128,000.

Air Bags
Filed Mar 3, 2022IL

While driving the vehicle the "SRS Airbag" warning light comes on, I took the vehicle to the dealership which indicated the "seat harness" would need to be replaced. The seat harness has a integrated chip to alert the airbags to work properly. Volvo has had previously recalls for this issue on 2016 XC 90 vehicles but my VIN isn't included in the recall, I feel they need to expand the recall knowing their are several vehicles having this exact issue. Air bags are federally regulated and this is a safety related issue.

Unknown or Other
Filed Feb 21, 2022OR

The door lock actuators were poorly designed, allowing water intrusion. This causes the actuator to rust and freeze up making it impossible to unlock the door and open it from the inside or outside. There was no warning about this, it just stopped working one day. If someone had been in the backseat when it stopped working they would have had to crawl across to the other side to get out. What if there had been an accident and you could not get your child or baby out the nearest door quickly. We have been waiting nearly three weeks now for the replacement part, a part we were told by Volvo has been redesigned so this should not happen again. A part we (our insurance) has to cover. What about the other locks on the car, are they going to fail and lock us in the car? Why is Volvo not replacing these actuators.

Engine
Filed Feb 10, 2022CA

Leaking Coolant @44,804 miles: I was told it's not covered by the warranty and I had to pay out of pocket for the repair at the dealership. Now I just learned Volvo recalled 34,600 of the 2016 Volvo XC90 with the same problem in Year 2019, and my car's VIN is not on the list even though it's the same model, year and the same problem. Burning Excessive Engine Oil started @ 48,000 miles. I want to know if the problem is covered under the extended warranty I bought. There are a lot of similar complaints online. Refer to https://www.swedespeed.com/threads/2016-xc90-burning-massive-amounts-of-oil.639838/ Leaking Coolant @ 50,000 miles again.

Engine
Filed Feb 1, 2022NC

My car has begun to burn excessive oil. I am having to use 1 quart of oil every 1,000 miles. This is in addition to getting a routine oil change. Took vehicle to Volvo dealership for an oil consumption test, cost around $550, and had to drive 1245 miles and then bring car back. Brought car back and dealership confirmed car is using/burning excessive oil. Issue is with the o rings and gaskets needing to be replaced. Employee at dealership said this is known issue with the 2016 model burning excessive oil. Many threads online relating/reporting the same issue about oil consumption and believe a recall is warranted to fix this know issue with Volvo. Mileage is around 89k.

Unknown or Other
Filed Jan 14, 2022WA

Rear doors stop opening from outside and interior

Structure › Body
Filed Jan 10, 2022IN

In freezing weather conditions the rear door latches become inoperable. They close fully, but do not latch. My wife was backing out of the driveway this morning an a door opened next to my son. This is UNACCEPTABLE and Volvo has not responded in an acceptable manner. I was told to bring it in for service.... it has only 3 functioning doors at the moment!

Engine
Filed Dec 15, 2021GA

I purchased my vehicle used in February 2021. On the morning of December 14, 2021 we got a low coolant warning, please pull over safely message on the way to work. We just so happened to be near a gas station and was able to put half a container of 50/50 coolant and continue driving. On our return home we got the same message but noticed a major leak once we made it home. We had Volvo tow the vehicle to Northpoint Volvo in Alpharetta, GA and it appears to be having the exact same issue as what was previously preparing under recall 19V-308. I tried reporting this to the dealer and Volvo Customer Service but both tell me the recall was fixed in 2019 for my vehicle. If the issue is "fixed" how can I be facing the EXACT same issue just two years later.

Structure › Body
Filed Dec 11, 2021WA

Door lock unable to open. Door is unlocked and the outside and inside fail to open the door. Door lock actuator is jammed

Tires
Filed Dec 9, 2021FL

I just recently bought this car. And there was a vibration and a pull to the right so I brought it back to the dealer which is echo Park of Tampa. I said they needed to do the alignment and balance and they did that and it still is doing all the same things and the shaking is progressively becoming quickly I experienced this exact same thing in my Mazda that also had Continentals on it. And brought it back to the dealer four times in 9 months and they put brand new set of Continentals on every time and the same shaking would quickly reoccur. And shortly after I traded that Mazda in the tires were recalled. Experiencing the same exact symptoms with my Volvo with these Continental tires these are eco technology cross contact 235 55 R19 (105v) There's no specific incident nor a specific tire. This is every time (all tires) you get in the car from every mile per hour from the second you start moving to 70 or 80 and the shaking is getting progressively worse. I will be contacting Continental cuz I'm not sure if these are even added on the recall list but they need to be. It's scary driving especially since i nearly died in an auto accident because of a tire blow out.

Engine
Filed Sep 4, 2021CA

We just purchased this 2016 Volvo XC90 last week from an out of town dealer and it suddenly sprung a major coolant leak this morning while driving and isn’t safely drivable without fire hazard as it’s getting so hot. This model was part of recall on coolant hoses, but is listed as having 0 pending recalls on the nhtsa website.

Electrical System
Filed May 19, 2021CA

The attached file outlines details - 1.After a recent car wash at a Shell Service Station…..April 5,2021, upon starting the vehicle – the computerized dashboard displayed erratic and incomplete information. It attempted to indicate multiple system failures – eg brakes, suspension, and others too garbled to understand. The entire driver’s console and information center display which were designed to show all of the vehicle operating modes and driver information were compromised and not functioning correctly. The Start/Stop Switch would no longer shut the engine down. I could not get the vehicle to shift out of Park. I found myself quite concerned about a highly computerized vehicle now running with no apparent operator control. I could not be certain whether the engine was being cooled properly from its electrical fans because the cabin was becoming uncomfortably hot. None of the environmental controls worked. Even the electric windows were affected. There were no engine safety indicators of any kind visible working to ensure electrical, engine oil pressure, coolant temperature….none of the other operator information systems were working properly and the engine still could not be shut down. I found myself uncomfortable getting out of the vehicle since it has so many self-driving, collision avoidance steering and braking functions that could be affected. I did not want to risk being run over by my own car. Nor, could I allow the vehicle to move, possibly on its own…so I sat in

Forward Collision Avoidance › Automatic Emergency Braking
Filed May 11, 2021140,000 milesKY

MY ROOF IS LEAKING, IT WAS COMING OUT THE FRONT CABIN LIGHT. THIS PROBLEM CAN BE FOUND NOTED ON MANY WEBSITES WITH PICTURES FOR MY YEAR/MODEL. THEN WE STARTED GETTING ERRORS WITH SUSPENSION AND MY WIFE GOT A WARNING SHE SHOULD STOP THE CAR. SHE GOT IT HOME AND WE FOUND THE WATER HAD NOW LEAKED INTO THE REAR RIGHT QUARTER PANEL WHERE AT LEAST 1 COMPUTER IS STORED. THAT AREA HAD AT LEAST 1' OF WATER IN IT. I HAD TO PULL A DRAIN PLUG TO DRAIN IT. THE DEALERSHIP CONFIRMED THE COMPUTER WAS FRIED ($2600) AND HAD PREVIOUSLY SAID OUR DRAINS WERE CLEAR AND THE FIX WAS A NEW REAR SEAL. WHILE THEIR ANOTHER PERSON HAD JUST GOTTON THAT SUNROOF $2K FIX ON THEIR CAR. THE COMPUTER HAS DISABLED THE BLIND SPOT LIGHTS ON THE SIDE MIRRORS, FRONT COLLISION WARNING AND ASSUME AUTO BRAKING, THE REAR CAMERA IS OUT, AND GPS. THESE ARE THE THINGS THAT ARE OBVIOUS, I DON'T KNOW WHAT ELSE IS DISABLED I DON'T KNOW. THE DEALER ALSO SAID THEY WERE LIMITED ON THE FAULT CODES THEY COULD GET BECAUSE OF THE FAILURE AS WELL. IN DOING MORE RESEARCH FOR 'VOLVO SUNROOF LEAK' I FOUND A SITE CALLED TOPCLASSACTIONS.COM WITH SEVERAL INDIVIDUAL INCIDENCES OF NEWER YEARS AND OTHERS MODELS WHERE THE ROOF LEAKS INTO THE REAR AND FRIES THE COMPUTER. ONE NOTED ' THAT HAPPENED WHILE I WAS DRIVING! I LOST BRAKES AND ENGINE POWER, THE GEAR BOX GOT LOCKED. EVENTUALLY I PULLED INTO PARKING LOT. AT THAT POINT I TRIED TO TURNED OFF THE ENGINE OF THE CAR BUT IT WOULDN'T LET ME.' SOMEONE ELSE NOTED BRAKE FAILURE AS WELL. THE SUNROOF

Structure › Body
Filed May 5, 2021WA

MY PASSENGER REAR DOOR HANDLE BROKE INTERNALLY WHERE IT COULD NOT BE OPENED FROM THE INSIDE OR THE OUTSIDE OF THE VEHICLE. BOTH REAR DOOR HANDLES FAILED AND AFTER DRIVING AROUND WITH MY KIDS HAVING TO GO IN AND OUT OF THE CAR THROUGH THE FRONT I FINALLY RECEIVED A LOANER FOR 5 WEEKS UNTIL THE PARTS WERE AVAILABLE TO REPAIR THE DOORS. IT APPEARS THE FRONT DRIVER AND FRONT PASSENGER HANDLE MAY FAIL. IT IS VERY SCARY TO HAVE YOUR KIDS IN A CAR AND NOT BE ABLE TO OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE. I LOOKED ONLINE AND THERE WERE LOTS OF RECENT ACCOUNTS OF XC90 AND XC60S HAVING THIS ISSUE IN EUROPE AND AMERICA. THE DEALERSHIP SAID IT WASN'T COVERED UNDER THE WARRANTY. I ENDED UP PAYING FOR THE LABOR AND VOLVO CORPORATE PAID FOR THE $900 PART INSIDE THE DOOR.

Structure › Body
Filed Apr 24, 2021117,000 milesNH

WHEN DRIVING MY VOLVO AFTER IT HAS RAINED AND I BEGIN TO BREAK, WHILE ON A ROAD WITH A MINIMAL DECLINE, RAIN WATER POURS INTO THE CABIN. I WAS TOLD BY VOLVO SERVICE TECHNICIANS THE WATER IS NOT ABLE TO CHANNEL THROUGH THE SUNROOF CHANNELS CORRECTLY DUE TO CORROSION OR CLOGGING IN THE DRAINAGE TUBES/SUNROOF TRAY ASSEMBLY. THE WATER POURS INTO THE CABIN NEAR THE INTELLISAFE/REARVIEW MIRROR AREA. THIS EVENT CREATES A DISTRACTION TO THE DRIVER ESPECIALLY IF BREAKING WHILE ON A RIGHT HAND CURVE AS THE WATER POURS OUT TOWARDS THE DRIVERS FIELD OF VISION. FOR FEAR OF WATER DAMAGING ANY ELECTRICAL SAFETY COMPONENTS, OR THE INTEGRITY OF THE INTERIOR MATERIALS I PULL OVER TO DRY THESE COMPONENTS. THIS EVENT OCCURS WHEN EVER IT RAINS.

Engine
Filed Apr 22, 2021105,000 milesDE

TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE STARTED LOSING MOTIVE POWER AS THE REDUCED ENGINE PERFORMANCE WARNING LIGHT ILLUMINATED. THE CONTACT HAD THE VEHICLE TOWED TO FLORENCE TOYOTA (2300 W. PALMETTO ST, FLORENCE, SC 29501) WHERE THE MECHANIC REPLACED THE SPARK PLUGS HOWEVER, CYLINDER #2 WAS STILL UNRESPONSIVE. THE VEHICLE WAS THEN TOWED TO BEACH VOLVO (855 JASON BLVD #2, MYRTLE BEACH, SC 29577) WHERE THE VEHICLE WAS DIAGNOSED AND SHE WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN HAD THE VEHICLE TRANSFERRED TO STILLMAN VOLVO CARS (1290 WILMINGTON PIKE, WEST CHESTER, PA 19382) WHERE SHE WAS INFORMED THAT A PIECE OF CYLINDER HAD FRACTURED AND IT APPEARED AS THOUGH RODENTS MIGHT HAVE TAMPERED WITH THE CYLINDER LEADING TO THE ENGINE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

Unknown or Other2 injured
Filed Apr 19, 202130,000 milesVA

THE INSIDE DOOR HANDLES (LEVERS TO OPEN THE DOORS)- HAVE A THICK METALLIC PAINT THAT CHIPS OFF AND CAUSES FINGERS TO BE CUT.

Seat Belts
Filed Mar 30, 2021CT

WHILE DRIVING THE REAR DRIVER SIDE PASSENGER SEATBELT WILL UNBUCKLE WITHOUT ANYONE TOUCHING IT. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE MOST RECENT OCCASION WAS 3/24/21. USUALLY OCCURS ON LONGER CAR RIDES

Engine
Filed Mar 3, 202181,000 milesOR

THE CAR WAS DRIVING ABOUT 35 MPH WHEN THIS HAPPEN. ENGINE STARTED TO HAVE MULTIPLE MISS FIRE. TOOK IT TO A PROFESSIONAL SHOP AND CYLINDER 1, 2 AND 3 HAVE A WET SPARK PLUG. THEY DID MORE TESTING AND FOUND THAT THE CYLINDER OIL RING HAS FAILED. CAR ONLY HAS 81K MILES AND NEEDS A NEW ENGINE OR ENGINE REBUILD THIS IS BELOVED TO BE TO THE TYPE OF THE OIL RING THEY USED ON THIS CARS.

Unknown or Other
Filed Feb 22, 202140,000 milesOR

INSIDE AND OUTSIDE HANDLE CEASE TO WORK EFFECTIVELY RESULTING IN DOOR NOT OPENING. HAS HAPPENED A HANDFUL OF TIMES WITH REPAIR REQUIRED. OCCUPANTS ARE NOT ABLE TO EXIT THE VEHICLE.

Structure › Body
Filed Jan 11, 202148,000 milesMT

REAR LEFT DOOR SPONTANEOUSLY UNLATCHED AND OPENED WHILE DRIVING WITH 6-YEAR-OLD DAUGHTER IN ADJACENT SEAT. DOOR WILL SUBSEQUENTLY NOT LATCH.

Engine
Filed Nov 3, 202087,000 milesAR

RAN A ERRAND, CAME HOME. WENT TO MY CAR & A BLUEISH LIQUID WAS COMING OUT. TOOK TO A SHOP & THEN TO THE VOLVO DEALERSHIP

Electrical System
Filed Aug 7, 202065,000 milesNC

THE LCD INSTRUMENT PANEL RANDOMLY GOES BLANK. THIS HAPPENS WHILE DRIVING AT VARIOUS SPEEDS. SO, NO SPEEDOMETER, TURN SIGNALS, GAS GAUGE ETC. CAN BE SEEN. VOLVO CLAIMS A SOFTWARE UPDATE SHOULD FIX THE ISSUE BUT IT HAS NOT. IT HAS BEEN ONGOING FOR ALMOST ONE YEAR.

Unknown or Other
Filed Jun 3, 202054,000 milesCA

COOLANT LEAK. AND HOSE GOT BURNED BY ENGINE. *TR

Engine
Filed Mar 17, 202082,000 milesAZ

THE PULLEY ON THE ALTERNATOR FAILED SO THE SERPENTINE BELT FELL LOSE AND ENDED UP BEHIND THE ENGINE WHERE THE TIMING BELT IS LOCATED. THIS CAUSED THE ENGINE TO LOSE TIMING AND DAMAGED ALL THE VALVES, CYLINDERS, AND ENGINE BLOCK. NOW THE VOLVO DEALER IS TELLING ME THE ENGINE CAN'T BE REPAIRED AND WILL NEED TO BE REPLACED WITH A NEW ONE THAT WILL COST $16,000.00. THIS HAPPENED WHILE THE VEHICLE WAS BEING DRIVEN ON THE FREEWAY AND ARTERIAL STREETS. THE DAMAGE TO THE ENGINE WAS CAUSED BY THE FAILURE OF THE ALTERNATOR PULLEY. THIS SHOULD BE A RECALL.

Service Brakes
Filed Mar 14, 202059,000 milesIL

THE CONTROLS ON STEERING INTERMITTENTLY DISABLED. I TAKE IT TO THE DEALER THEY UPDATED THE SOFTWARE AND IT WAS FIXED FOR WHILE, BUT IT REAPPEARED AGAIN! MANY VOLVO OWNERS HAS THE SIMILAR ISSUES MOST OF THEM ENDED UP REPLACING THE CONTROL MODULE PART ON THE STEERING WHEEL. THIS IS A DANGEROUS SYMPTOM SINCE MOST DRIVERS LIKE ME RELY HEAVILY ON THESE CONTROLS TO SELECT VEHICLE SYSTEM OPTIONS AND CRUISE CONTROL. ALSO DEALER ASKING ME TO CHANGE THE BREAK COMPONENTS VERY FREQUENTLY SOMETIMES JUST 20000 MILES. I AM ENDED PAYING HEFTY PRICE OF THESE PARTS TO KEEP THE BREAKS SAFE.

Engine
Filed Mar 14, 202044,000 milesVA

THE START-STOP FUNCTION MALFUNCTIONED ON MY VEHICLE AT A BUSY STOP LIGHT/INTERSECTION. MY WIFE AND I FELT WE NEEDED TO PUSH THE CAR TO SIDE TO KEEP FROM GETTING HIT, DESPITE FLASHERS ON. WE HAD IT TOWED TO A VOLVO DEALER WHO WAS VERY HELPFUL. THEY HAD CAR FIXED NEXT DAY. SAID THE COMPUTERS OR SENSORS NOT COMMUNICATING. I ASKED VOLVO IF THEY WERE FIXING ALL CARS. THEY SAID MOLY SAID MY CAR WAS NOW OKAY

Electrical System
Filed Feb 27, 202025,000 milesMD

THE CAR TURNED OFF COMPLETELY IN THE MIDDLE OF THE ROAD; THE SPEED SLOWED DOWN (THE CAR WAS OFF) AND HAD TO PULL TO THE SIDE OF THE ROAD.

Electronic Stability Control (esc)
Filed Feb 18, 202038,026 milesFL

VEHICLE SOFTWARE UPDATE REMOVED SAFETY ITEMS. I.E., WHEN VEHICLE IS IN MOTION AND IS IN PILOT ASSIST MODE LANE AVOIDANCE AUDIO WARNING SOUND AND STEERING WHEEL PULL BACK, CRASH AVOIDANCE AUDIO WARNING SOUND (WHEN NOT IN CRUISE CONTROL). PILOT ASSIST NO LONGER WORKS AT ALL. VOLVO STATES SOFTWARE UPDATES REMOVED THESE ITEMS. ISSUE IS= I WAS NOT INFORMED OF THE REMOVAL OF THESE ITEMS. I BOUGHT THE CAR BECAUSE IT WAS EQUIPPED WITH THOSE ITEMS. VOLVO REMOVED THEM WITHOUT MY PERMISSION OR EVEN NOTIFYING ME THE UPDATE WOULD DEGRADE MY VEHICLE. VOLVO STATES THEY ARE UNWILLING TO REMOVE THE SOFTWARE OR EVEN MODIFY IT FOR INDIVIDUAL CUSTOMERS. THESE ARE SAFETY ISSUES. VOLVO COMPLAINT REFERENCE NUMBER IS AVAILABLE IF NEEDED. VEHICLE MILEAGE 38026. BOUGHT NEW IN 2016 SEPTEMBER.

Unknown or Other
Filed Jan 27, 202060,000 milesID

HAVE HAD TWO DOOR LATCH MECHANISMS FAIL AT 60K MILES WHICH MAKE THE DOOR INOPERABLE AND COULD POTENTIALLY TRAP OCCUPANTS IN THE VEHICLE. THIS HAS HAPPENED WITH THE DOORS CLOSED IN BOTH CASES.

Electrical SystemCrash
Filed Jan 27, 202045,000 milesCA

TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE IN PARK ASSIST MODE, THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY AND BACKED INTO A TREE WITHOUT WARNING. THE CONTACT DID NOT SUSTAIN INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S HUSBAND DROVE THE VEHICLE TO SMOTHERS EUROPEAN VOLVO CARS 2881 CORBY AVE, SANTA ROSA, CA 95407 TO BE INSPECTED. THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. A CORPORATE REPRESENTATIVE WAS THEN SENT TO THE DEALER AND DETERMINED THAT NO SAFETY ERROR HAD OCCURRED ON THE VEHICLE. THEY DETERMINED THE CAUSE OF THE ACCIDENT TO BE HUMAN ERROR. THE MANUFACTURER HAD BEEN NOTIFIED AND OFFERED NO ASSISTANCE WITH THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. BF *TR

Unknown or Other
Filed Jan 19, 2020MI

THE REAR PASSENGER DOOR BECAME UNLATCHED AND OPENED WHILE DRIVING ON THE HIGHWAY. THE DOOR WOULD NOT RE-. EVENTUALLY, WE WERE ABLE TO LOCK IT IN PLACE.

Structure › Body
Filed Jan 6, 2020MA

VEHICLE EXPERIENCING SUN ROOF LEAKAGES DURING RAIN OR SNOW. THIS MAKES DRIVING DANGEROUS WHEN IT IS RAINING OR SNOWING. DEFECTS DUE TO POOR SUNROOF DESIGN AND COMPONENTS CAUSING WATER TO ENTER VEHICLE WHEN RAINING OR SNOWING. DISCUSSIONS PANELS ON LINE IDENTIFIES OTHER OWNERS EXPERIENCING THIS PROBLEM WITH NO CONCRETE SOLUTIONS AS MOST ARE TRIALS AND ERRORS.

Electrical System
Filed Sep 18, 2019220 milesOH

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 5 MPH AND ACCELERATED AGAIN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTONOMOUS BRAKING SYSTEM. THE VEHICLE WAS TOWED TO MIDWESTERN AUTO GROUP (614-889-2571, LOCATED AT 6335 PERIMETER LOOP RD, DUBLIN, OH 43017) WHERE THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AT 75 MPH WITHOUT WARNING. THE CONTACT CALLED BYERS VOLVO AT 614-864-0780 (LOCATED AT 301 N. HAMILTON ROAD, COLUMBUS, OH 43213) AND SCHEDULED AN APPOINTMENT FOR A SOFTWARE UPDATE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 220. THE VIN WAS UNKNOWN.

Electrical System
Filed Sep 6, 201950,000 milesPA

STOP/START BATTERY FAILED. LEAKED ACID. CAUSED EXCESSIVE AND INTENSE FOUL FUMES INTO PASSENGER COMPARTMENT. MADE THE CAR INTOLERABLE TO BE IN WITHOUT OPENING WINDOWS AND MOON ROOF.

EngineFire
Filed Aug 31, 201928,700 milesFL

FOLLOWING RECALL SERVICE BY DEALERSHIP AGAINST NHTSA RECALL 19V308 THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS PICKED UP FROM THE DEALERSHIP AND DRIVEN DIRECTLY HOME, ~16 MILES. AT MILE ~2 BURNING RUBBER WAS SMELLED WHILE DRIVING ON THE HIGHWAY. AT MILE ~10 SOME SMOKE WAS SEEN WHEN STOPPED AT A TRAFFIC LIGHT. AT MILE~16 THE ENGINE DIED AS THE VEHICLE WAS BEING PULLED INTO THE DRIVEWAY. SMOKE STARTED POURING OUR FROM UNDER THE HOOD AND FIRE WAS SHORTLY THEREAFTER VISIBLE. THE ENTIRE FRONT END BURNED. I HAVE PLENTY MORE PICTURES OF THE BURNING AND BURNED CAR.

Engine
Filed Aug 28, 2019VA

VERY LOUD SQUEALING NOISE STARTED FROM ENGINE BAY WHILE STOPPED AT A LIGHT ACCOMPANIED BY A YELLOW CHECK ENGINE LIGHT. NOISE WOULD DISAPPEAR UNDER ACCELERATION BUT RETURN AGAIN OFF THROTTLE. DEALER DIAGNOSED AS A FAILED 'BREATHER CHAMBER' WITH THE FOLLOWING COMMENT: 'IF NOT REPAIRED, FAULTY BREATHER CHAMBERS CAN LEAK OIL ON OTHER MAJOR ENGINE COMPONENTS, INCLUDING THE EXHAUST MANIFOLD WHICH COULD LEAD TO A NUMBER OF SAFETY ISSUES INCLUDING FIRE.' THE VEHICLE CURRENTLY HAS 52,000 MILES. I'M TOLD THIS IS A REGULARLY OCCURRING VOLVO ISSUE BY MECHANIC FRIENDS.

Engine
Filed Aug 12, 201920,000 milesNY

I BOUGHT A BRAND NEW 2016, 1ST GENERATION VOLVO XC90 T6 ON 10/13/2015. THIS CAR WAS SOLD TO ME WITH AN ENGINE DEFECT FROM THE MANUFACTURER. IT TOOK MORE THAN TWO YEARS OF INCONVENIENT, BACK AND FORTH TRIPS TO THE GLEN COVE VOLVO DEALER TO FIND OUT THE REAL PROBLEM. THE ENGINE OIL WARNING LIGHT STARTED SAYING TO ADD 1 LITER OF ENGINE OIL IN 2017. SINCE THIS IS A NEW MODEL OF THE CAR, I THOUGHT IT'S WHAT THIS TYPE OF REQUIRED, SO INITIALLY I ADDED ENGINE OIL A FEW TIMES. HOWEVER, THE WARNING CONTINUES TO COME BACK EVERY 5-6 MONTHS. I THEN SUSPECTED MAYBE SOMETHING IS WRONG WITH THE ENGINE AS IT SHOULDN'T HAVE WARNED ME TO ADD ENGINE OIL AS IT'S A BRAND NEW CAR. I FINALLY DROVE THE CAR TO VOLVO GLEN COVE DEALER TO REQUEST AN ENGINE CHECK UP ON 02/22/2018. THE FIRST 2 TIMES THE DEALER COULDN'T FIGURE OUT THE PROBLEM. THEN, THE 3RD TIME THE ENGINE LIGHT CAME ON. FINALLY, MY CAR WAS LEFT WITH THE DEALER FOR 2 WEEKS AND THE DEALER TOLD ME THE ENGINE HAS SOME MANUFACTURE DEFECT. THE OIL WAS LEAKING FROM INSIDE, NOT FROM OUTSIDE. THE ENGINE HAD MAJOR REPAIRS COMPLETED AND A LOT OF CRUCIAL PARTS INSIDE THE ENGINE WERE REPLACED. FOR EXAMPLE: GASKET, PISTON KIT, PLUG, SEALING RING, CASTROL SYNTHETI, O-RING, FUEL PIPE, STUD, CAP, ANTI-FREEZE. ONLY ONE WEEK AFTER GETTING THE CAR BACK FROM THE DEALER, I WAS DRIVING MY WHOLE FAMILY HOME. WE SUDDENLY STARTED SMELLING A STRONG BURNING SMELL. THEN SMOKE STARTED BILLOWING OUT FROM THE FRONT HOOD. THANK GOD WE WERE OFF HIGH WAY AT THAT TIME. I WA

Engine
Filed Jul 16, 201989,000 milesWI

WE OWN A 2016 VOLVO XC90. PURCHASED USED IN JULY 2018. IN OCTOBER 2018, WE HAD TO REPLACE THE ENGINE. THERE HAS SINCE BEEN A SAFETY RECALL FOR A PART THAT CAN LEAK THAT WE BELIEVE WAS THE CAUSE OF ENGINE FAILURE. THE ENGINE STARTED CHUGGING WHILE WE WERE ON THE INTERSTATE. A TURTLE ICON CAME ON THE SCREEN. WE TOOK THE NEAREST EXIT RAMP TO GET OFF. WHITE SMOKE WAS COMING FROM THE EXHAUST. WE LOOKED UNDER THE HOOD TO TRY TO FIGURE OUT THE PROBLEM. THE COOLANT WAS EMPTY. THERE HAD BEEN NO WARNING THAT THIS WAS LOW OR EMPTY. WE ADDED COOLANT. WE DROVE SLOWLY OUT OF THE GAS STATION LOT TO SEE IF THIS WOULD HELP. NOTHING CHANGED. WE STOPPED IMMEDIATELY AND CALLED A TOW. FIELDS VOLVO MADISON HAD TO REPLACE THE ENGINE. THEY WERE UNCLEAR WITH US ABOUT WHAT EXACTLY HAPPENED. IT SEEMED THEY DIDN'T KNOW WHAT HAPPENED. WE DID RESEARCH AND FOUND A SERVICE CAMPAIGN S29846:COOLANT EXPANSION TANK BLEEDER HOSE FOR OUR MODEL CAR. SEVERAL REVIEWS FROM PEOPLE THAT THEIR ENGINE NEEDED TO BE REPLACED B/C OF THIS. WE ASKED IF THIS IS WHAT HAPPENED AND THEY SAID THEY WERE PRETTY SURE THAT IT WAS. FIELDS TRIED TO HELP BY CONTACTING VOLVO. VOLVO INITIALLY DECLINED ANY HELP. WE CONTACTED VOLVO. THERE WAS SOME BACK AND FORTH BUT VOLVO AGREED TO A PARTIAL OFFER TO PAY $4,248 TOWARD THE REPAIR COST OF $12,743.42. WE PAID $8,657.43 FOR THE REPAIR. THE TECH'S SAID A SPARK PLUG TIP HAD BROKEN OFF AND WENT THROUGH THE ENGINE. THEY NOTED COOLANT IN THE CYLINDER. WE SUSPECTED THIS WAS CAUSED BY THE BLEEDER HOSE

Structure › Body
Filed Jul 8, 201962,000 milesGA

TL* THE CONTACT OWNS A 2016 VOLVO XC90. EACH TIME THE CONTACT ATTEMPTED TO FUEL THE VEHICLE, THE FUEL TANK DOOR DID NOT OPEN. THE CONTACT ATTEMPTED TO OPEN THE FUEL TANK DOOR WITH THE KEY FOB AND MANUALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Engine
Filed Jul 8, 2019FL

TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V308000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLVO CARS TAMPA (6008 N DALE MABRY HWY, TAMPA, FL 33614, (813) 885-2717) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND PROVIDED CASE NUMBER: 190726'000122. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Structure › Body
Filed Feb 26, 2019MD

REAR DOORS ON THE 2016 XC90 CAN BECOME UNABLE TO CLOSE/LATCH UNDER CERTAIN CIRCUMSTANCES. IF THE WEATHER IS EXTREMELY COLD AND WATER HAS MADE IT INTO THE RUBBER DOOR SEALS DUE TO EITHER MELTING SNOW OR RAIN, THE WATER CAN FREEZE PREVENTING THE DOOR FROM CLOSING ENOUGH TO LATCH. THIS CAN LEAVE THE DRIVER AND THEIR PASSENGER STRANDED ON THE SIDE OF THE ROAD OR AT A REMOTE LOCATION AND UNABLE TO DRIVE THEIR VEHICLE UNTIL THE PASSENGERS ARE ABLE TO REMEDY THE ISSUE BY EITHER MELTING THE ICE OR REMOVING THE ICE FROM THE RUBBER DOOR SEALS. NOTE: THE ICE EXPANDING DOESN'T CAUSE THE DOORS TO OPEN ON ITS OWN, BUT IF ICE IS BUILT UP IN THE RUBBER DOOR SEALS, ONCE THE DOOR IS OPENED (WHETHER THE VEHICLE IS MOVING OR STATIONARY), THE DOORS MAY NOT CLOSE AGAIN DUE TO THE EXPANDED RUBBER DOOR SEALS WITH ICE BUILT UP INSIDE.

Fuel/Propulsion System
Filed Jan 29, 201930,000 milesMD

THERE IS SOMETHING CALLED AN ERAD, WHICH IS ESSENTIALLY THE VEHICLE CLUTCH FOR MY ELECTRONIC PLUG-IN HYBRID XC90. IT IS THE INSTRUMENT THAT SWITCHES BETWEEN ELECTRIC AND GAS. MINE FAILED. WHEN IT FAILS, WHEN YOU HIT THE GAS ENOUGH TO PUSH IT OUT OF ELECTRIC MODE TO GAS MODE, THE CAR ESSENTIALLY HESITATES FOR 1-2 SECONDS - IT FEELS LIKE IT'S TRYING TO FIGURE OUT WHAT TO DO THEN AN OVERRIDE TO GAS MODE HAPPENS. WHEN I IDENTIFIED THE PROBLEM, I WAS TRYING TO TURN OFF OF THREE LANES OF TRAFFIC TO A SIDE STREET AND THE CAR HESITATED (TEMPORARILY DOESN'T RESPOND TO THROTTLE INPUT) AS I WAS SITTING PERPENDICULAR TO TRAFFIC. THE ALL GAS MODE THEN TURNS ON AND TAKES OVER, BUT IT HESITATES WHICH COULD BE A SERIOUS PROBLEM. I COULD'VE BEEN HURT, BUT, THANKFULLY, I WASN'T. AFTER THAT, I DROVE IT IN FULL-TIME GAS MODE UNTIL IT WAS FIXED (NO PROBLEMS WHEN I DID THAT). IF THIS WERE AN ISOLATED INCIDENT, I WOULDN'T REPORT IT, BUT THERE WERE 4 OTHER VOLVOS SUFFERING FROM THE SAME ISSUE AT MY DEALERSHIP ALONE (VOLVO CARS OF BETHESDA) SO THEY COULDN'T TAKE ME FOR 3-4 WEEKS. THEY SELL FEWER THAN 5% OF THEIR TOTAL FLEET OF THESE T8 ELECTRIC HYBRIDS, SO FOR 5 TOTAL CARS TO HAVE THE SAME ISSUE (2016 - 2018) INDICATES A MAJOR PROBLEM. I'M CONCERNED SOMEONE WHO DOESN'T NECESSARILY HAVE MY AWARENESS OF CARS WHO MAY OTHERWISE FEEL SAFE IN THE CAR'S THROTTLE RESPONSE MAY TAKE AN UNNECESSARY CHANCE AND GET INTO AN ACCIDENT. PLEASE INVESTIGATE. THANKS!

Engine
Filed Jan 27, 201924,000 milesNH

VOLVO RECENTLY HAD A "SERVICE CAMPAIGN" FOR THE COOLANT EXPANSION TANK BLEEDER HOSE. WE MADE AN APPOINTMENT FOR THE REPAIR, BUT THE DAY PRIOR TO OUR REPAIR, VOLVO USA CANCELLED THE SERVICE CAMPAIGN. THIS HOSE THEN FAILED 1-2 MONTHS LATER, SPILLING TOXIC COOLANT ALL OVER OUR DRIVEWAY AND DOWN THE STREET, WHICH OF COURSE HAS MANY PETS AND YOUNG CHILDREN ON IT. THIS ALSOCOULD HAVE PUT OUR SAFETY IN JEOPARDY IF THIS HAPPENED OUTSIDE OR OUR NEIGHBORHOOD. WE PARTICIPATE IN SEVERAL CARPOOLS, AND OTHER PARENTS RELY ON US TO GET THEIR KIDS SAFELY TO THE DESTINATION AS WELL. OUR LOCAL DEALER WAS VERY PROMPT IN COMPLETING THIS REPAIR, BUT THEY ALSO INFORMED US THAT THERE WAS A RECALL ON THE SPARK PLUGS AS WELL. WE HAD NO NOTIFICATION OF SUCH A RECALL FROM VOLVO USA. I THINK VOLVO USA IS FAILING TO TAKE RESPONSIBILITY FOR THEIR VEHICLES GIVEN THE CANCELLATION OF THE SERVICE CAMPAIGN FOR A CLEARLY DEFECTIVE PART AND THE UTTER LACK OF NOTIFICATION OF THE SPARK PLUG RECALL. I AM VERY CONCERNED FOR ALL OWNERS OF THE NEWEST VERSION OF THE XC90, AND THINK VOLVO NEEDS TO BE HELD ACCOUNTABLE.

Electrical System
Filed Sep 25, 201812,500 milesOH

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 60 MPH, THE VEHICLE CAME TO A COMPLETE STOP ON ITS OWN. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE COULD NOT BE TURNED OFF AND THE GEAR COULD NOT BE PLACED INTO PARK. THE VEHICLE EVENTUALLY SHUT OFF ON ITS OWN. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND THEN DROVE TO MONTROSE VOLVO OF CLEVELAND (9600 BROOKPARK RD BUILDING C, CLEVELAND, OH 44129, (216) 351-9999). THE DEALER REPLACED THE ELECTRONIC CONTROL MODULE (ECM). THE FAILURE RECURRED AND THE DEALER REPLACED AND REPROGRAMMED THE ECM AGAIN. THE CONTACT WAS IN THE PROCESS OF A BUYBACK CLAIM. THE MANUFACTURER INITIALLY DENIED THE CLAIM, BUT WERE CURRENTLY REVIEWING THE CLAIM. THE VEHICLE WAS LEFT AT THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,500.

Unknown or Other
Filed Jul 25, 201829,000 milesWA

ALL WHEEL DRIVE NOT WORKING... ALL WHEEL DRIVE IN THE OFF ROAD MODE IS NOT WORKING

Electrical System
Filed Jul 24, 20186,000 milesWA

TURN SIGNAL NOT STOP AFTER BLINKING LIGHTS

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Volvo XC90 → · Every XC90 year → · How the figures are calculated →