Page 4 of 4 · complaints 151–186 of 186

2002 Volvo S60 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Electrical System
Filed Oct 19, 200523,477 milesMN

MY 2002 VOLVO S60 STALLED ABOUT 3 TIMES IN THE PERIOD OF A FEW MONTHS DURING THE SPRING OF 2005. IT OCCURRED ONLY WHILE I WAS DRIVING IN STOP AND GO TRAFFIC. I WAS ABLE TO RESTART THE CAR. I TOOK IT INTO THE VOLVO DEALERSHIP. THEY RAN ALL KINDS OF TESTS, BUT COULD FIND NOTHING WRONG. THEY REPLACED THE MASS AIRFLOW SENSOR ANYWAY ON MAY 10, 2005 AND THE PROBLEM SEEMED TO GO AWAY - UNTIL OCT 6. IT STALLED AGAIN WHILE I WAS AT A STOP LIGHT. ON OCTOBER 19, SIX DRIVING DAYS LATER (I TRAVEL OUT OF TOWN A LOT FOR MY JOB), IT STALLED AGAIN IN STOP AND GO TRAFFIC ON THE FREEWAY. I KNOW THAT YOU HAVE HAD SIMILAR COMPLAINTS ABOUT THIS, BUT NOT FOR A 2002 MODEL. I THOUGHT THAT IT WAS IMPORTANT TO TELL YOU ABOUT MY PROBLEM AS WELL. *JB

Electrical System
Filed Aug 14, 2005PA

THOUGHT YOU MAY BE INTERESTED IN MY VOLVO S60 STORY ... MY VOLVO DEALER RETURNED MY S60 12 MONTHS BEFORE THE LEASE WAS UP BECAUSE OF A RECURRING PROBLEM WHERE MY CAR WOULD NOT ACCELERATE AND THEN IT WOULD STOP COMPLETELY. I LOST COUNT OF THE NUMBER OF TIMES THIS HAPPENED BUT WHEN MY 19 YEAR OLD HAD THIS HAPPEN IN THE MIDDLE OF A DOWNTOWN AREA I COULD NOT LIVE WITH THIS CAR ANY LONGER. THE DEALER TRIED TO FIX THE VEHICLE TO NO AVAIL. *NM

Fuel System, Gasoline › Fuel Injection System › Injectors
Filed Aug 9, 200555,000 milesCA

I WAS HAVING TROUBLE WITH THE CAR STALLING AND UPON TAKING MY 2002 VOLVO S 60 TO THE DEALER (BOZZANNI VOLVO IN COVINA, CA. THEY HANDLED THAT PROBLEM BY CLEANING THE THROTTLE BODY ASSEMBLY FOR A COST OF ABOUT $500.00. ABOUT TWO MONTHS LATER THE SAME PROBLEM OCCURRED AND THIS TIME THEY REPLACED THE ENTIRE THROTTLE BODY ASSEMBLY FOR A COST OF ABOUT $800.00. WHEN I QUESTIONED THE DEALER ABOUT THE PROBLEM, HE TOLD ME THAT IT WAS NO LONGER UNDER WARRANTY AND THAT THE REPAIR CHARGE AND REPAIR ITSELF WAS NECESSARY AND THAT THERE WAS NOTHING ELSE THEY COULD DO. THE CAR HAD ABOUT 55,000 MILES ON THE ODOMETER AND I FELT THAT THEY DID NOT DO THE JOB PROPERLY IN THE FIRST PLACE AND THAT THE REPAIR WORK SHOULD HAVE BEEN COMPLETED UNDER WARRANTY. I HAVE BEEN KEEPING UP WITH THE CURRENT INVESTIGATIONS ON VOLVO AND THEIR THROTTLE BODY ASSEMBLY FAILURES. WHILE MY CAR IS AN EARLY 2002 MILD PRESSURE TURBO, I FEEL THAT CURRENT INVESTIGATION SHOULD ENCOMPASS OTHER YEARS BECAUSE THE PROBLEMS IS QUITE SIMILAR. THIS OCCURRED EARLY ON IN 2005 AND I HAVE THE OLD PARTS AND THE DEALER PAPERWORK ON THE REPAIR. *JB

Electrical System
Filed Aug 9, 200572,000 milesCA

CAR STALLS ON DECELERATION. *JB

Vehicle Speed Control
Filed Aug 8, 20054,000 milesDC

DT: VEHICLE STALLED/DIED/OST POWER WHILE DRIVING 30-35 MPH DUE TO THROTTLE BODY FAILURE. *AK

Electrical System
Filed Aug 5, 200520,000 milesCT

RECENTLY PURCHASED 2002 VOLVO S60 FOR MY DAUGHTER, CERTIFIED USED. SHE WAS DRIVING AND THE CAR JUST STOPPED RUNNING, IT DIED IN THE MIDDLE OF THE ROAD. JUST READ YOUR ARTICLE ABOUT 1999-2001 AND THOUGHT YOU SHOULD CHECK INTO ALL YEARS. VOLVO SAID IT IS FIXED, WE PICK IT UP TOMORROW, HOWEVER I AM VERY CONCERNED THAT THIS WILL HAPPEN TO HER AGAIN. PURCHASED A VOLVO FOR SAFETY, NOW I AM VERY WORRIED. *NM

Engine and Engine Cooling › Engine
Filed Aug 2, 200532,700 milesDC

ENGINE IS IDLING VERY LOW. HAS DIED ON MAJOR THOROUGHFARES 3 TIMES IN PAST 2 WEEKS. DID RESTART. TAKING IT IN IN 2 DAYS (EARLIEST APPOINTMENT WAS A WEEK FROM WHEN I CALLED THE DEALERSHIP). *NM

Tires › Sidewall
Filed Feb 7, 2005PA

I HAVE A VOLVO S60 WITH 17" LOW PROFILE PIRELLI P6 FOUR SEASON TIRES. I HAVE 23,000 MILES ON THE CAR AND HAVE HAD TO REPLACE 5 TIRES FOR SIDE WALL FAILURE AND UNEXPLAINED FLAT TIRES( NO PUNCTURES) I FOUND A WEB SITE THAT LISTS 12 PAGES OF COMPLAINTS BY OTHER VOLVO AND AUDI OWNERS WITH THE SAME FAILURES AND MYSTERIOUS FLATS. PIRELLI AND VOLVO HAVE NOT RESPONDED TO THE PROBLEM. *JB

Electrical System › Ignition
Filed Nov 5, 2004DC

THE VEHICLE'S IGNITION FAN REMAINED LIT AFTER THE VEHICLE WAS STOPPED. *BF THE VEHICLE HAS BEEN TAKEN TO THE DEALER BUT THE FOUND NOTING WRONG. *NM

Tires › Sidewall
Filed Aug 17, 200418,500 milesMI

I HAVE A 2002 VOLVO S60 EQUIPPED WITH PIRELLI P6 235/45 R17'S AS OEM OPTION. I HAVE LESS THAN 25,000 MILES ON MY CAR AND I HAVE REPLACED 3 OF THESE TIRES ALREADY. THE FIRST ONE BLEW OUT WITH LESS THAN 5,000 MILES DRIVEN, THE SECOND ONE AT 18,500 AND THE LAST ONE, WHICH ALMOST COST ME TO LOSE CONTROL OF MY VEHICLE ON A MAJOR HIGHWAY, WITH 22,500 DRIVEN MILES. ALL THREE FAILURES WERE ON THE SIDEWALL OF THE TIRE AND NONE COULD BE REPAIRED. THE P6'S SUPPOSEDLY COME WITH 50,000 MILES WARRANTY ON THEM. VOLVO CUSTOMER SERVICE CLAIMS FAILURES ARE DUE TO ROAD CONDITIONS IN NE USA AND ALSO DUE TO THE FACT THAT THESE ARE "HIGH PERFORMANCE TIRES": THEY SEEM TO FORGET THAT TIRE SAFETY IS THE BASIC PERFORMANCE CRITERIA. I DID SOME RESEARCH ON THE INTERNET AND OTHER "HIGH PERFORMANCE TIRES" DO NOT SEEM TO FAIL AS OFTEN AS PIRELLI P6'S. I'M CONVINCED THAT THESE TIRES ARE JUNK AND I WILL REPLACE ALL FOUR BEFORE WINTER DRIVING CONDITIONS START. *JB

Tires
Filed Aug 5, 2004AK

I PURCHASED A 2002 S-60 AWD IN THE FALL OF 2002, LESS THAN 90 DAYS LATER I DEVELOPED A VIBRATION. THE DEALER COULD FIND NOTHING WRONG. I TOOK IT TO A REPUTABLE TIRE DEALER AND HAD AN ALIGNMENT AS WELL AS THE PIRELLI TIRES BALANCED. I HAVE HAD THE VEHICLE ALIGNED TWICE SINCE PURCHASE. I HAVE HAD THE TIRES BALANCED APPROX. 10 TIMES. I HAVE HAD TWO BLOW-OUTS, DESTROYING ONE WHEEL. BOTH BLOW-OUTS REQUIRED A NEW TIRE. DURING ALL OF THIS THE VIBRATION COULD NOT BE CORRECTED BY EITHER THE LOCAL TIRE COMPANY NOR THE DEALER. I WAS INSTRUCTED TO PURCHASE NEW TIRES AS ONE OF THE PIRELLIS HAD SIDEWALL SEPARATION AND ONE HAD A BUBBLE, THE OTHER TWO TIRES WERE RELATIVELY NEW AS I HAD TO PURCHASE THEM AFTER THE BLOW-OUTS, MY VEHICLE HAD LESS THAN 20,000 MILES. I REPLACED THE PIRELLI TIRES WITH TOP OF THE LINE NOKIANS, THE VIBRATION WAS STILL THERE. I WAS THEN TOLD MY PROBLEM WAS THE NEW TIRES!! I'M CURRENTLY USING A LOANER S-60 AND DO NOT HAVE FINAL RESULTS YET.*AK

Tires
Filed Apr 5, 2004800 milesFL

UPON MERGING ONTO THE HIGHWAY AT 35 MPH, THE FRONT PASSENGER SIDE TIRE BLOW OUT. THIS ALMOST RESULTED IN LOST OF CONTROL OF THE VEHICLE. THIS WAS CAUSED BECAUSE THE TIRE LEAKED AIR. THE CONSUMER ATTEMPTED TO REPLACE THE BLOWN OUT TIRE WITH THE SPARE, BUT THE SPARE WAS LEAKING AIR ALSO. THE CAUSE OF THE TIRE LEAKING AIR HAD NOT BEEN DETERMINED, HOWEVER ROAD HAZARD HAD BEEN ELIMINATED. *JB

Suspension
Filed Apr 5, 20042,000 milesCA

WHEN MAKING A SHARP TURN THE VEHICLE FELT LIKE IT WAS TAILING AND DID NOT TRACK PROPERLY. IT ALSO FELT LIKE IT WAS GOING TO SPIN OUT OF CONTROL. THE DEALERSHIP HAS BEEN CONTACTED SEVERAL TIMES, BUT THE CAUSE OR A REMEDY TO THE PROBLEM HAD NOT BEEN FOUND. *JB

Tires › Sidewall
Filed Mar 12, 20049,600 milesMA

WHILE VEHICLE WAS PARKED REAR SIDE TIRE SIDEWALL SEPARATED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

TiresCrash1 injured
Filed Mar 8, 200410,000 milesFL

I HAVE A 2002 VOLVO S 60 AWD WITH THE OPTIONAL 17" X 7.5" "THOR" WHEELS AND PIRELLI TIRES. I HAVE BEEN THROUGH 3 SETS OF PIRELLI TIRES IN LESS THAN 20,000 MILES. PIRELLI IS NOT INTERESTED IN THIS ISSUE AS REPEATED ATTEMPTS TO CONTACT THEM HAVE PROVEN UNSUCCESSFUL. DUE TO THE ONGOING PROBLEMS I AM HAVING WITH MY VEHICLE'S TIRES, I HAVE BEEN RESEARCHING THE PIRELLI TIRES COMBINED WITH THE VOLVO S 60 AWD AND HAVE FOUND MANY ALARMING STORIES REGARDING SAFETY CONCERNS WITH MY VEHICLE COMBINED WITH THE PIRELLI TIRE. MANY SOURCES INDICATE PROBLEMS WITH PIRELLI TIRES, ESPECIALLY ON THE S 60 AWD WITH 17" WHEEL OPTION. I AM ON MY 3RD SET OF PIRELLI TIRES, MY CURRENT SET OF TIRES HAVE BEEN BALANCED BY THREE DIFFERENT PIRELLI DEALERS AND I AM STILL EXPERIENCING PROBLEMS WITH WARPING AND CUPPING, TO THE EXTENT THAT MY FRONT TWO TIRES NEED TO BE REPLACED AGAIN. I SEE THAT THERE IS A STRONG POSSIBILITY THAT I COULD EXPERIENCE A TIRE BLOW-OUT BECAUSE OF THE WEAKENED SIDE WALLS THESE TIRES RIDE ON COMBINED WITH THE WEIGHT OF MY S60 AND IT'S AWD SYSTEM. IN MARCH OF 2002, DUE TO LOOSING CONTROL OF MY 2002 S60 AWD, I WAS INVOLVED IN A SERIOUS TRAFFIC ACCIDENT THAT RESULTED IN AIRBAG DEPLOYMENT. IT WASN'T UNTIL AFTER MY ACCIDENT THAT I HAD LEARNED THE REASON I LOST CONTROL OF MY VEHICLE. APPARENTLY, LOST CONTROL OF MY VEHICLE BECAUSE OF A FRONT TIRE SIDE-WALL BLOW OUT, THIS OCCURRED BECAUSE OF A RAPID LANE CHANGE I WAS FORCED TO MAKE TO AVOID A OUT-OF-CONTROL DRIVER. BECAUSE OF MY ONGOING TIRE PR

Electrical System › Ignition
Filed Feb 23, 2004NY

STEERING WHEEL FROZE AND VEHICLE COULD NOT ACCELERATE. TOWED TO THE DEALER WHO FOUND OUT THAT THE CAUSE WAS A DEFECT IN THE AXLE. *LA WHEN THE CONSUMER MANAGED TO PULL OVER AND PLACED THE VEHICLE INTO PARK, THE VEHICLE CONTINUED TO MOVE. ON A SEPARATE OCCASION, THE IGNITION CHIP HAD TO BE CHANGED BECAUSE THE VEHICLE WOULD NOT START.

Power Train › Axle Assembly
Filed Feb 19, 200418,700 milesNY

THE VEHICLE EXPERIENCED PROBLEMS WITH IT'S STEERING AND GAS PEDAL. WHEN THE VEHICLE WAS PLACED IN PARK IT CONTINUED TO MOVE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM THE IGNITION CHIP HAD TO BE REPLACED, BECAUSE THE VEHICLE FAILED TO START. WHILE DRIVING, THE CONSUMER WAS UNABLE TO CONTROL THE VEHICLE, THE VEHICLE WOULD ACCELERATE, THE STEERING WHEEL WAS FROZEN AND THE WINDOWS WERE UNCONTROLLABLY MOVING UPWARD AND DOWNWARD, WHEN THE CONSUMER PLACED THE GEAR INTO PARK, THE VEHICLE CONTINUED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE AXLE. *JB

Tires
Filed Feb 19, 20046,000 milesWI

WITH ONLY 6,000 MILES ON THE VEHICLE, FRONT LEFT TIRE SEPARATED FROM THE RIM. UPON INSPECTION, THEY SAID NOTHING WAS WRONG. (NAR) *LA *CB

Power Train › Automatic Transmission
Filed Jan 12, 2004NY

WHILE DRIVING MY VOLVO 2002 S60 AWD I EXPERIENCE WHAT IS REFERRED TO AS AN ENGINE FLARE. WHILE CAR SHIFTS AUTOMATICALLY FROM GEAR TO GEAR THE ENGINE WILL RACE AND THE TACHOMETER NEEDLE WILL JUMP. THE CAR WILL LURCH FORWARD ONCE THE GEAR FINALLY CATCHES. THIS CAN HAPPEN WHEN THE CAR IS COLD OR HOT. IT CAN OCCUR AT ANYTIME AND ANY GEAR. IT HAS ALSO HAPPENED WHILE STEPPING ON THE BRAKE. I HAVE BEEN EXPERIENCING THIS PROBLEM SINCE FEB. 2002 AND VOLVO STILL HAS YET TO FIX IT. I HAVE MADE NUMEROUS CALLS TO VOLVO N.A. AND THE DEALER VOVLOVILLE OF MASSAPEQUA, NY. THE DEALER TELLS ME THAT THEY ARE STILL WAITING TO HEAR FROM VOLVO N.A. AND VOLVO N.A. CONTINUES TO TELL ME THAT THEY ARE LOOKING INTO IT BUT THEY NEVER CALL ME BACK WITH ANY INFORMATION. *LA

Electrical System › Ignition
Filed Jan 8, 20041,500 milesFL

I HAVE HAD MANY PROBLEMS WITH THE TRANSMISSION, CAR WILL STALL IN TRAFFIC, CAR WOULD NOT START AT ALL. THIS CAR HAS BEEN IN SERVICE MANY MANY TIMES. THE PROBLEMS PERSIST. I HAVE SENT 9 EMAILS TO THEIR HEAD QUARTERS SINCE 12/5, NO REPLY. *LA

Electrical System
Filed Dec 10, 2003CA

WHILE DRIVING AT HIGH SPEEDS, THE REAR OF THE VEHICLE WOULD SPIN IF THE VEHICLE WAS TURNED TOO FAR IN EITHER DIRECTION. THE DEALER COULD NOT DETERMINE THE PROBLEM, BUT THERE WAS A LACK OF STABILITY IN THE REAR OF THE VEHICLE. *AK THE CONTROL ARM BUSHING WAS REPLACED. THE CONSUMER STATED THAT THE VEHICLE LOST CONTROL,THE CONSOLE HAD FAILED, THE LOCKS HAD BECOME INOPERATIVE, GRINDING NOISES WOULD OCCUR ON SHARP TURNS, AND THE VEHICLE WOULD LOSE TRACTION. *SCC *JB

Vehicle Speed Control
Filed Nov 4, 200311,000 milesMN

"ENGINE SYSTEM SERVICE REQUIRED" MESSAGE INTERMITTENTLY APPEARED IN MESSAGE WINDOW, WITH CAUTION SIGN (LIGHTED ORANGE TRIANGLE). GAS PEDAL POSITION SENSOR FAILURE. *AK

Tires
Filed Nov 4, 2003NJ

VEHICLE HAS THREE TIRES THAT HAS BUBBLES ON THE SIDEWALLS. *MR THE CONSUMER EXPERIENCED A BLOWOUT AFTER HITTING A BUMP. IN THE FOLLOWING MONTHS, THE CONSUMER EXPERIENCED 3 TIRES WITH BUBBLES ON THE SIDEWALLS. (ONE TIRE HAD A BUBBLE THE SIZE OF THE CONSUMERS FIST) THE SIDEWALL WAS SAID TO BE TOO SOFT AND CAUSED THE RIMS TO BEND. THE DEALER STATED THAT THERE WAS NOTHING THEY COULD DO. *SCC *JB

Tires › Tread/Belt
Filed Sep 15, 2003PA

CONSUMER STATED ALL FOUR TIRES HAD TO BE REPLACED DUE TO PREMATURE WEAR AT 2300 MILES. *AK

Seats
Filed Aug 27, 2003CA

1) DRIVER'S SEAT SHIFTS REARWARD ON ACCELERATION AND SHIFTS FORWARD ON BRAKING. DEALER HAS ATTEMPTED TO FIX THIS PROBLEM 3 OR MORE TIMES, BUT IT RE-PPEARS SHORTLY AFTER REPAIR. THIS IS A SAFETY ISSUE.*AK 2) VEHICLE DIFFICULT TO SHIFT GEARS (MANUAL TRANSMISSION). GEAR CHANGES ARE VERY 'JERKY', THE VEHICLE CANNOT BE SHIFTED SMOOTHLY. VOLVO RECOMMENDS LETTING THE CLUTCH SLIP MORE, BUT THIS ONLY MASKS THE PROBLEM. 3) VOLVO ACKNOWLEDGES AN ELECTROMAGNETIC RADIATION PROBLEM WITH THIS VEHICLE, BUT REFUSES TO FIX IT. THIS IS A SAFETY ISSUE.

Wheels › Rim
Filed Aug 26, 200318,000 milesNJ

I HAVE A 2002 VOLVO S60 AWD WITH PIRELLI P6 TIRES. BACK IN JANUARY I HAD A BLOWOUT AFTER HITTING A BUMP IN THE ROAD. NOW THE 3 REMAINING TIRES HAVE DEVELOPED LARGE BUBBLES IN THE SIDEWALLS. ALL 4 OF MY RIMS ARE BENT. I HAVE COMPLAINED TO VOLVO AND PIRELLI TIRE. THEY BLAME THE ROAD CONDITIONS IN THE NORTHEAST. THEY OFFERED NO ASSISTANCE. I HAVE FOUND OTHER PEOPLE WITH THE SAME COMPLAINT. OVER THE WEEKEND ANOTHER TIRE WENT FLAT AS ONE OF THE BUBBLES RUPTURED. AS THE CAR IS NOT DRIVABLE, IT SITS IN MY DRIVEWAY AS I CAN'T GET ANYWHERE WITH VOLVO. *NLM

Tires › Sidewall
Filed Jul 24, 20038,400 milesNM

CONSUMER NOTICED BUBBLES IN THE TIRES SIDEWALL. TOOK VEHICLE TO DEALER, AND THE DEALER STATED THAT SIDEWALLS ARE FAILING. *AK

Seat Belts › Front › Retractor
Filed Jul 11, 200319,620 milesFL

THE DRIVER'S SIDE SEAT BELT LOST TENSION WHILE DRIVING AND COMPLETELY UNROLLED AND WAS NO LONGER FUNCTIONAL. I CONTACTED MY NEAREST DEALER WHICH IS 30 MILES AWAY AND THEY ADVISED THAT THEY DID NOT FEEL THE VEHICLE WAS SAFE TO DRIVE AND TO CONTACT VOLVO ON CALL. I DID THIS AND WAS TOLD THAT BECAUSE THE VEHICLE WAS STILL DRIVEABLE IT WOULD NOT BE TOWED. VOLVO CUSTOMER SERVICE ADVISED THE SAME. I FOLLOWED UP WITH AN EMAIL TO VOLVO CUSTOMER SERVICE AND TO DATE I HAVE NOT RECEIVED ANY RESPONSE DESPITE RECEIPT OF CONFIRMATION OF MY E-MAILS. ON 7-10-03, I FINALLY DROVE THE VEHICLE TO THE DEALER WITH NO SEAT BELT. THE VEHICLE HAD BEEN PARKED SINCE 7-7-03. THE PART WAS ORDERED AND WILL BE AVAILABLE 7-14-03. IT SEEMS VOLVO HAD NO CONCERN FOR MY SAFETY OR THE FACT THAT I WAS DRIVING THE VEHICLE IN VIOLATION OF FL STATUTES - A COMPANY SUPPOSEDLY "COMMITTED TO SAFETY."*AK

Tires
Filed Apr 14, 2003NY

THE LEFT FRONT TIRE BLEW OUT. *JB

Engine and Engine Cooling › Exhaust System
Filed Apr 3, 2003CA

FUMES ENTERED THE PASSENGER COMPARTMENT OF THE VEHICLE, THE CONSUMER WAS TOLD THE ODOR WAS THOUGHT TO BE A COSMOLENE LIKE SUBSTANCE, THAT WOULD EVENTUALLY SUBSIDE, HOWEVER THE PROBLEM WAS STILL THERE. *AK *JB

Tires
Filed Feb 24, 20034,800 milesNY

VOLVO S60, 17 INCHE LOW PROFILE PIRELLI RADIAL TIRES

Structure › Frame and Members
Filed Feb 20, 200376 milesMA

I PURCHASED MY NEW 2002 S60 AWD VEHICLE ON NOVEMBER 17, 2002 WITH 76 MILES ON IT AT BOSTON VOLVO VILLAGE IN BOSTON MA. SOON AFTER, I STARTED TO NOTICE VIBRATIONS AND HEAR NOISES, WHICH APPEARED TO BE COMING FROM UNDERNEATH THE GAS PETAL. I SCHEDULED MY FIRST OIL CHANGE FOR WEDNESDAY JANUARY 29TH WITH 3178 MILES ON IT. WHILE MY OIL CHANGE WAS BEING DONE, I ALSO WANTED THESE PROBLEMS INVESTIGATED AND FIXED. ON WEDNESDAY AFTERNOON, I RECEIVED A MESSAGE THAT MY CAR WAS READY TO BE PICKED UP. WHEN MY HUSBAND AND I DROVE DOWN TO BOSTON TO PICK UP THE CAR, MY HUSBAND WAS INFORMED THAT NO PROBLEMS WERE DISCOVERED CONCERNING THE NOISE I WAS HEARING. HOWEVER, THERE IS STRUCTURAL DAMAGE TO THE SUB-FRAME OF THE VEHICLE AND THAT IT THE DAMAGE OCCURRED WHILE THE VEHICLE WAS IN MY POSSESSION. WE KNOW THIS NOT TO BE TRUE SINCE I AM SOLE DRIVER OF THE CAR. THE SERVICE DEPARTMENT PROCEEDED TO CHARGE A $90 PARTS AND LABOR FEE BEFORE WE COULD TAKE THE CAR OF THE LOT. WHAT IS THE WARRANTY FOR? THE FOLLOWING MORNING, WHEN I BEGAN TO PUT MY 7 MONTH OLD BABY''S STROLLER IN MY TRUNK, I WAS EVEN MORE FRUSTRATED TO SEE THAT A PIECE OF MY CAR WAS IN MY TRUNK. I LEFT 2 MESSAGES TO GARY IN THE SERVICE DEPARTMENT EXPLAINING THAT I WAS UPSET THAT THIS PIECE WAS IN MY TRUNK, AND CONCERNED OF THE SAFETY OF DRIVING THE CAR, ESPECIALLY WITH MY BABY. UNFORTUNATELY, MY CALL WAS NOT RETURNED. I THEN CALLED HANK, CUSTOMER SATISFACTION MANAGER ON SATURDAY MORNING. AGAIN, HE WAS UNABLE TO ASSIST ME AND OF COURSE, I D

Electrical System
Filed Feb 12, 200312,800 milesNJ

2002 VOLVO S60 SUDDENLY STOPPED ON A BUSY TWO-LANE HIGHWAY/COMPLETE ELECTRICAL POWER SYSTEM FAILURE/UNABLE TO RE-START CAR/CAR TOWED TO DEALER/DEALER ABLE TO RESTART CAR AFTER CAR SAT UNTOUCHED ON LOT FOR SEVERAL DAYS/TWO DIFFERENT VOLVO DEALERSHIPS LOOKED AT CAR AND WERE UNABLE TO EXPLAIN WHY FAILURE OCCURRED/(CAR ALSO HAD TO HAVE BRAKE SENSOR PAD REPLACED BECAUSE OF INTERMITANT CRUISE CONTROL FAILURE AND SHIFTING COLUMN LOCK UP; STILL EXPERIENCE POOR AM RADIO RECEPTION WHILE RECHARGING CELL PHONE)

Electrical System › Wiring
Filed Feb 12, 200311,000 milesRI

BULB POSITION FAILURE ERROR MESSAGE. I HAVE BROUGHT IN THE VEHICLE FOR SERVICE OF THIS PROBLEM AND WAS TOLD THAT NO BULBS WERE OUT AND THAT THEY CHECKED ALL OF THE CONNECTIONS AND EVERYTHING SEEMED FINE. TWO WEEKS LATER THE SAME ERROR MESSAGE IS DISPLAYING AGAIN. SEEMS MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND VOLVO SEEMS TO BE JUST BRUSHING OFF THE ISSUE INSTEAD OF TRYING TO CORREC IT. EITHER THERE IS AN ELECRICAL PROBLEM OR A WIRING HARNESS PROBLEM.

Electrical System › Alternator/Generator/Regulator
Filed Jun 14, 2002CA

I PURCHASED A 2002 VOLVO 2.4T AT THE VOLVO OF CERRITOS IN CALIFORNIA ON MAY 11, 2002. THREE DAYS AFTER I PURCHASED THE VEHICLE, THE CAR BEGAN MAKING A LOUD RATTLING NOISE IN THE MORNINGS.I RECORDED THE NOISE AND TOOK THE CAR IN TO THE VOLVO OF CERRITOS. I SPOKE TO THE SERVICE DEPARTMENT AND EXPLAINED THE PROBLEM MY CAR HAD BEEN EXPERIENCING. AFTER A FEW DAYS THEY CALLED AND TOLD ME THAT THE CAR HAD A DEFECTIVE ALTERNATOR PULLEY. THEY REPLACED THE PART AND RETURNED THE CAR TO ME AFTER SIX DAYS. ON SATURDAY, JUNE 8TH, THE NOISE RETURNED. I CONTACTED THE DEALERSHIP AND WAS INSTRUCTED TO BRING MY CAR IN TO THE SERVICE DEPARTMENT ON MONDAY, JUNE 10TH. I SPOKE TO THE GENERAL MANAGER JAKI WARREN AND EXPLAINED MY SITUATION TO HER AGAIN AND REQUESTED THAT SHE LOOK IN TO GETTING ME A NEW VEHICLE SINCE IT HAD BEEN AT THE SERVICE DEPARTMENT TWO TIMES IN LESS THAN 30 DAYS FOR THE SAME DEFECTIVE REASON. SHE SAID SHE WOULD CONTACT SOMEONE AT THE VOLVO CORPORATION AND GET BACK TO ME. THE GENERAL MANAGER HAS NOT RETURNED MY CALL AS SHE AGREED TO DO SO EARLIER THIS WEEK ON MONDAY. I LEFT THE CAR THERE AND DID NOT RECEIVE A CALL FROM THE SERVICE DEPARTMENT REGARDING THE STATUS OF MY CAR UNTIL 3 1/2 DAYS LATER, THURSDAY, 3:00PM.THE SERVICE DIRECTOR STATED HE HAD NOT BEEN ABLE TO HEAR THE NOISE BUT HAD ORDERED SOME PARTS FOR WHAT HE "THOUGHT" THE PROBLEM MIGHT BE. I FOUND THIS HARD TO BELIEVE BEING THAT I HAD HEARD THE NOISE ON SATURDAY, SUNDAY, AND MONDAY. TODAY HE CALLS ME AT 5:00PM AND TELLS M

Tires › Sidewall
Filed Apr 22, 2002RI

TIRE BUBBLE DEVELOPED ON SIDEWALL OF TIRE WITHOUT ANY IMPACT. CAR TAKEN TO DEALER FOR REVIEW AND SERVICE MANAGER SAID THIS WAS A SAFETY ISSUE AND TIRE NEEDED TO BE REPLACED. TIRE DEALER WOULD NOT REPLACE TIRE UNDER WARRANTY. SAID I WOULD HAVE TO PAY FOR IT AND THEN FIGHT IT OUT WITH PIRELLI. MANY PEOPLE HAVE HAD THE SAME PROBLEM. TIRE ONLY HAS 1350 MILE ON IT.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Volvo S60 → · Every S60 year → · How the figures are calculated →