2004 Volkswagen Touareg complaints

DT: THE VEHICLE HESITATES ON ACCELERATION, AND THIS HAPPENS INTERMITTENTLY. WHILE STEPPING ON THE GAS PEDAL AND THE VEHICLE HESITATES. THE CONSUMER TOOK THE VEHICLE TO DEALER, AND THEY SAID THIS WAS NORMAL, BUT THEY DID SAY VOLKSWAGEN PROGRAMMED A DELAY IN THE COMPUTER CHIP. THERE IS NO FOREWARNING, NO LIGHTS COME ON, AND THERE IS NO NOISE. THIS FIRST HAPPENED ON MARCH 1, 2005. *AK

DUNLOP GRANDTRACK 8000 255X60X17 TIRES ARE WORN TO THE WEAR LINE (ALL4) AFTER 20955 MILES. TIRES ARE ON 2004 VW. TIRES WERE INSPECTED AND SHOW NO PROBLEMS OTHER THAN WEAR. DUNLOP WILL NOT REPLACE, VW HAS NOT REPLACED TIRES. TIRES ON A $42K VEHICLE SHOULD LAST LONGER THAN 21,000 MILES. REPLACEMENT IS EST AT $1154.00

I AM HAVING TROUBLE WITH MY VW TOUAREG V6. SINCE THEN I HAVE HAD NUMEROUS VISITS TO THE DEALER FOR FAILURES IN DESIGN. FOOTLIGHT WOULD NOT SHUT OFF WHEN THE CAR WAS OFF DUE TO TRUNK DOOR LATCH BEING BROKEN AT TIME OF PURCHASE. TIRES WERE WEARING FASTER THAN NORMAL AND THE ALIGNMENT WAS BAD. I WAS GIVEN NEW TIRES, HOWEVER, WHEN I ASKED IF THIS COULD HAPPEN AGAIN, I WAS TOLD YES AND THEY WERE UNSURE WHAT VW WOULD DO IN THE FUTURE. TIRE PRESSURE LIGHT GOES ON AND OFF AT ANY TIME. I WAS TOLD THIS WAS A MALFUNCTION THAT HAPPENS WHEN YOU HAVE NUMEROUS COMPUTER OPTIONS. IT CAME ON AFTER A TIRE ROTATION AND OIL CHANGE AND THE DEALER SAID "DON'T WORRY, IT WILL RESET ITSELF AND GO OFF".RADIO HAS MYSTERIOUSLY STOPPED WORKING FOR 24 HOURS AT A TIME. CAR HAS ACTUALLY BEEN DEAD ON TWO OCCASIONS AND HAS LEFT ME STRANDED. I WAS TOLD BY THE DEALER THAT THE BATTERY IN THE TOUAREG CAN'T SUPPORT THE CAR AND THE COMPUTER MODULES. I WAS TOLD THERE WAS NOTHING THAT COULD BE DONE ABOUT THIS AS THE BATTERY WAS FULLY CHARGED. I WAS TOLD THIS WAS A MISTAKE BY VW AND I WOULD HAVE TO LIVE WITH IT. I WAS ALSO TOLD TO NOT DRIVE IN THE CITY AS THIS MAKES THE PROBLEM MUCH WORSE. I WAS TOLD THAT THEY AREN'T SURE HOW THAT HAPPENED, BUT SIMPLY RESETTING THE CAR MADE IT RETURN. CD PLAYER WOULD NOT WORK,CAR WAS "RESET". I FIND THIS CAR TO BE THE BIGGEST JOKE EVER MADE. I UNFORTUNATELY AM OVER THE MILEAGE FOR THE LEMON LAW IN MAINE (I HAVE 27,000MILES ON THE CAR). I REALLY THINK THINGS ARE GETTING WORSE IN MY CAR

DT: THE CONSUMER STATED THAT 2004, VOLKSWAGEN TOUREG EXPERIENCED LOSS OF ACCELERATION WHEN PULLING OUT. WHEN THE CAR IS STARTED IN THE MORNINGS IT IS FINE, BUT AFTER THE CAR SITS FOR A COUPLE OF HOURS IT STARTS HAVING A DELAY IN THE ACCELERATION WHEN PULLING OUT. THIS HAS BEEN HAPPENING FOR A COUPLE OF MONTHS. THE CAR HAS BEEN TO THE DEALERSHIP THREE OR FOUR TIMES, AND THEY COULD NOT FIX THE PROBLEM. THE DEALER SAID THEY WERE WAITING ON VOLKSWAGEN TO COME UP WITH A SOLUTION. THE CONSUMER CALLED VOLKSWAGEN, AND THEY SAID THAT THE CONSUMER SHOULD KEEP WORKING WITHIN THE TERMS OF THE WARRANTY UNTIL THE PROBLEM WAS SOLVED. THE PROBLEM AT THIS POINT SEEMED TO BE INTERMITTENT. AT THIS POINT NO ONE KNOWS WHAT IS WRONG WITH THE CAR. *AK

2004 VOLKSWAGEN TOUAREG THAT HESITATES UPON ACCELERATION FROM A COLD START APPROXIMATELY 20% OF THE TIME. THIS HESITATION PRESENTS A HAZARD TO BOTH PASSENGERS IN THE TOUAREG AND PASSENGERS IN VEHICLES OF ONCOMING TRAFFIC. VEHICLE BEGINS TO ACCELERATE THEN HESITATES. IT IS IMPOSSIBLE TO DETERMINE WHEN THIS MIGHT OCCUR. ALSO, THERE WAS A RECENT INCIDENT WHERE THE TOUAREG HESITATED AND THE VEHICLE BEHIND THE TOUAREG HAD TO RAPIDLY BRAKE TO AVOID REARENDING THE TOUAREG. IT HAS BEEN RETURNED TO THE DEALERSHIP ON 4 DIFFERENT OCCASIONS WITH THIS COMPLAINT HOWEVER THE DEALERSHIP INDICATES THEY CANNOT DUPLICATE THE COMPLAINT. VOLKSWAGEN OF AMERICA STATES NO PROBLEM FOUND. THE FOLLOWING QUESTIONS ON THIS FORM ARE NOT APPLICABLE AS NUMEROUS INCIDENTS HAVE OCCURRED ON NUMEROUS DATES AND WE ARE NOT ABLE TO INDICATE THE EXACT NUMBER OF INCIDENTS. THE ANSWERS GIVEN ARE ONLY TO ALLOW US TO PROCEED WITH THIS QUESTIONAIRE.*AK

PASSENGER DOOR OPENED GOING DOWN THE ROAD, HANDLE DOES NOT RETRACT SOMETIMES. A LITANY OF ELECTRIC QUIRKS AND EXCESSIVE TIRE WEAR, ALSO JERKY ACCELERATION. *JB

DT: THE CONSUMER STATES HIS 2004 VOLKSWAGEN TOUAREG WAS HAVING A THROTTLE DELAY PROBLEM. THIS IS ESPECIALLY BAD WHEN PULLING OUT FROM AN INTERSECTION. THIS LASTED FOR ABOUT 2-4 SECONDS AND IT IS INTERMITTENT. AFTER THE VEHICLE HAS A DELAY THE RPMS GO UP T 3,000 TO 4,000. THIS HAS BEEN HAPPENING FOR ABOUT A YEAR. THE VEHICLE HAS BEEN AT THE DEALERSHIP FOR THIS PROBLEM 4 TIMES. A REGIONAL TECHNICAL REPRESENTATIVE CAME AND EXAMINED THE VEHICLE. HE TRIED TO FLASH THE VEHICLE AND UPGRADED THE COMPUTER SYSTEM. THIS STILL HAS NOT WORKED. THE VEHICLE HAS CONSISTENTLY BECAME WORSE. THE OWNER HAS AN APPOINTMENT WITH VOLKSWAGEN NEXT WEEK TO ASSESS THE PROBLEM AGAIN. ALSO, THE DEALER HAS BEEN CONTACTED BY THE MANUFACTURER, WHO WANTED MORE DIAGNOSTIC WORK DONE. SPEED WAS NOT A FACTOR. IT IS COMING FROM A STOP TO PULLING OUT THAT THE THROTTLE IS HAVING THE DELAY. THE CONSUMER IS PROVIDING ALL THE INFORMATION THAT HE HAS AVAILABLE AT THIS TIME. *AK THE DRIVER WINDOW WAS INOPERATIVE AND THE HEATER BLOWER FAN WAS NOISY. *SC *JB

TRANSMISSON FAILS TO ENGAGE WHEN STARTING FROM A SLOW ROLL OR STOP. DEALER HAS BEEN UNABLE TO REPRODUCE INTERMITTENT PROBLEM. AFTER MANY TRIPS TO DEALER NOTHING HAS BEEN DONE OR BEEN REPLACED.I WAS TOLD THAT THE CAR WAS OPERATING TO MANUFACTURES SPECS AND THERE WAS NOTHING WRONG WITH THE CAR.

TIRE PRESSURE MONITORING SYSTEM FAILURE (TPMS) NO EVENTS LED TO FAILURE, SYSTEM JUST DISAPPEARED FROM CAR...TELLS ME I HAVE A FLAT TIRE WHEN I DON'T....TIRES LOSING PRESSURE NOW AND ALIGNMENT IS OFF FOR A SECOND TIME AFTER BEING SERVICED, TIRES WEARING INCORRECTLY AND AT A FAST RATE...THERE IS A SERIOUS PROBLEM HERE THAT NEED TO BE INVESTIGATED WITH VW BEFORE ANOTHER FORD/TIRE SITUATION/DEATH HAPPENS TO ALL OF US NOW VW TOUAREG OWNERS. (2004 VW TOUAREG V6 OWNER: BRAND NEW!)*JB

2004 TOUAREG V6 ENGINE HAS BEEN A TORMENT, WITH 40 DIFFERENT PROBLEMS! BUT TWO OF THE PROBLEMS COULD BE CONSIDERED SAFETY CONCERNS! ERADICATE BRAKING WITH LURCHING AND ACCELERATION HESITATION BOTH OF WHICH SET UP AN UNPREDICTABLE DRIVING STYLE! BOTH OF THESE PROBLEMS ARE MAGNIFIED WHEN ATTEMPTING A LEFT TURN. THE DRIVER CAN NOT DEPEND ON A ASSURED PERFORMANCE AT CRITICAL TIMES . A DRIVER MUST HAVE CONFIDENCE THAT HIS OR HER VEHICLE WILL PERFORM WITH ASSURANCE AT ALL TIMES !*JB

DT: CONTACT STATE THE TIRES WORE OUT AFTER ONLY 14,000 MILES. THE SERVICE DEALER REALIGNED THE VEHICLE AND REPLACED THE TIRES. THE CONSUMER STATED THERE WERE NO INDICATIONS THAT VEHICLE WAS OUT OF ALIGNMENT UNTIL THE TIRES WORE OUT AND MADE NOISE, AND AT LOW SPEEDS THE STEERING WHEEL VIBRATED. THE TIRES WERE ROTATED AT THE SERVICE DEALER BEFORE THE PROBLEM WITH THE ALIGNMENT BECAME EVIDENT. ALSO, THEY REPLACED A DEFECTIVE STEPPER MOTOR. CONSUMER ASKED THE DEALER IF THIS WOULD BE A RECURRING PROBLEM, AND THEY COULD NOT GIVE HIM A STRAIGHT ANSWER. IT WAS THE RECOMMENDATION OF THE MANUFACTURER, AND WAS FIXED ACCORDING TO VOLKSWAGEN STANDARDS. *AK

2004 VOLKSWAGEN TOUAREG HAS A BURNING ODOR COMING FROM THE VENTS. *MR THE CONSUMER ATTEMPTED TO TURN ON THE A/C WHEN THE BURNING ODOR OCCURRED. THE ODOR WAS SO STRONG THAT THE CONSUMERS DAUGHTER HAD BECOME SICK AND VOMITED IN THE VEHICLE. ALSO, THE AIR BAGS DID NOT WORK. *SC *JB

THE RADIO IN THE 2004 VW TOURAEGG IS EXTREMELY DANGEROUS DUE TO ITS DESIGN WHICH REQUIRES THE DRIVER TO TAKE THEIR EYES OFF THE ROAD TO CHANGE THE STATIONS ON THE RADIO IN A WAY THAT IS UNTYPICAL OF ANY RADIO BEING DESIGNED TODAY. YOU MUST PUSH BETWEEN 4 TO 6 BUTTONS TO GO BETWEEN AM AND FM STATIONS AND FIND THE STATION YOU WANT TO LISTEN TO. IT REQUIRES THE DRIVER TO TAKE THEIR EYES OFF THE ROAD AND BE DISTRACTED FOR WAY TOO LONG. WHEN DOING CITY DRIVING YOU CAN DO IT AT RED LIGHTS BUT ON THE HIGHWAY IT'S VERY DANGEROUS. PLEASE LOOK INTO THIS AND TEST IT IN A TOURAEG - IT CAN'T BE UNDERSTOOD UNLESS YOU GET IN THE CAR. CUP HOLDERS ARE SO SHALLOW THAT CUPS AND BOTTLES GO FLYING OUT AND LAND UNDER THE FEET OF THE DRIVER NEAR THE GAS PEDAL OR GOING FLYING INTO THE PASSENGER FOOT AREA. ALSO VERY DANGEROUS. THE CATEGORIES DON'T REALLY IDENTIFY THIS COMPLAINT BUT I HOPE YOU'LL TAKE IT SERIOUSLY AND CHECK THE CAR. I HAVE BEEN DRIVING FOR ALMOST 40 YEARS AND THIS WAS A "SLEEPER" ISSUE NOT EVIDENT AT PURCHASE BUT IS THE MOST DANGEROUS RIDICULOUS FEATURE I'VE EVER SEEN IN A GOOD CAR. I HAVE BEEN TO THE DEALERSHIP AND THEY TOLD ME TO SIMPLY LISTEN TO ONE RADIO STATION. MY CHILDREN BOUGHT ME AN IPOD TO SOLVE THE PROBLEM AND THE RADIO IS PROGRAMED SO THAT YOU CAN'T USE AN IPOD EASILY EITHER BECAUSE IT DOESN'T ALLOW YOU ACCESS TO UNUSED STATIONS.

DT: VW TOUAREG 2004. THE CONTACT STATES THAT THE AIR BAG SENSOR IS ON; THIS MEANS THE AIR BAGS ARE DISABLED. THE AIR BAGS HAVE BEEN REPAIRED ONCE, BUT IT HAPPENED AGAIN. THE VEHICLE WILL BE TAKEN IN TO A SERVICE DEALER TODAY. ALSO, AT 9,000 MILES ALL FOUR TIRES HAD TO BE REPLACED. THE SERVICE DEALER STATED THAT IT WAS UNUSUAL WEAR FROM THE VEHICLE, AND TO CONTACT THE TIRE MANUFACTURER. *AK *SC

MY VOLKSWAGEN TOUAREG HAS A "HESITATION" WHEN ACCELERATING AFFECTIONATELY KNOWN IN VW CIRCLES AS "DEATH LAG". MANY TIMES WHEN ATTEMPTING TO ACCELLERATE THE VEHICLE WILL JUST SIT THERE FOR 3-10 SECONDS EVEN IF THE ACCELLERATOR PEDAL IS DEPRESSED ALL THE WAY. THIS HAS NEARLY CAUSED NUMEROUS ACCIDENTS WITH SOME AVOIDED ONLY BY ONCOMING TRAFFIC SWERVING AND SKIDDING TO A STOP WHILE MY VEHICLE SITS STILL IN TRAFFIC.

AIR BAG FAULT WARNING LIGHT IS ON. I HAVE NOT HAD AN ACCIDENT OR BEEN INVOLVED IN ANY KIND OF EVENT THAT WOULD CAUSE THIS. SRS ILL.PCO

2004 VW TOUAREG, IN THE FIRST YEAR OF OWNERSHIP THE CAR HAS BEEN IN THE SHOP OR IN ALARM MODE FOR 220 DAYS. I HAVE HAD THE CAR IN EIGHT TIMES FOR A "TIRE SCRUBBING" PROBLEM AND THREE TIMES FOR AN ALARM PROBLEM. I HAVE NOE FILED A LAW SUIT AND SOLD THE CAR WITHOUT EVER HEARING ANY CONCERNS FROM VW.

DT: THE PROBLEM BEGAN ON 4-04. PROBLEMS WITH BRAKES. HYDRAULIC BRAKES ARE PULLING, CAUSING EXCESSIVE SCREECHING NOISE AND BRAKE DUST. BRAKES ARE NOW GRINDING. BRAKES HAVE BEEN SERVICED 3 TIMES IN THE LAST YEAR. VOLKSWAGEN WILL NOT OFFER ANY FURTHER ASSISTANCE. DEALER REPORTS THAT VOLKSWAGEN IS WORKING ON PROBLEM IN GENERAL. OCCURS IN ALL WEATHER AND DRIVING CONDITIONS. PROBLEM IS GRADUAL AND WORSENING. ON LAST SERVICING, VEHICLE WAS REPORTED TO HAVE HAD A BRAKE RESURFACING. BRAKES ARE ALL WHEEL. ALSO, DRIVER'S SEAT IS NOT GOING UP AND IS BROKEN. *AK

CONCERNS REGARDING THE PERRELLI TIRE EQUIPMENT ON THE 2004.*MR...THE TIRES ON THIS VEHICLE WERE MUCH TOO SOFT FOR THE WEIGHT OF THIS VEHICLE. THE TIRES WORE OUT IN LESS THAN 8000 MILES. THIS CREATED A DANGEROUS SITUATION ON THE ROADWAYS NOT ONLLY FOR THIS VEHICLE BUT FOR OTHER VEHICLES AS WELLVOLKSWAGAGEN'S POLICY IS TO REPLACE TWO TIRES, FORCING CONSUMERS TO PAY FOR THE OTHER TIRES. *AK

1.THE CLOCK ON THE DASHBOARD: THE TIME IS RUNNING ALMOST 1 MINUTE FASTER PER DAY. IF YOU DONT FIX IT FOR 10 DAYS, IT WOULD RUN 10 MINUTES AHEAD. 2.THE DRIVERS SEAT: WHEN I PURCHASED THIS CAR, I ASKED FOR POWER SEATS BUT THE DEALER DIDNT HAVE IT. I WAS A LITTLE UNCOMFORTABLE WITH THE MANUAL SEAT, BUT THE SALES PERSON CONVINCED ME, SO I DECIDED TO TAKE THE ONE WITH MANUAL. SINCE THEN, IVE FELT THAT THE DRIVERS SEAT IS ALWAYS SINKING DOWN SO I CONSISTENTLY HAVE TO PULL UP THE STICK TO PUSH UP THE SEAT QUITE OFTEN WHILE IM DRIVING. 3.REAR SEAT: I HAD TO FOLD THE REAR SEAT ONCE TO LOAD SOMETHING IN THE BACK. AFTER, I TRIED TO UNFOLD THE SEAT BUT IT DIDNT GO BACK. I BROUGHT THIS CAR TO THE DEALERS SERVICE ON NOV. 15TH, 2004. WHILE ONE OF THE SERVICE PERSONS WAS TRYING TO UNFOLD THE REAR SEAT, HE HAD TO CUT THE SEAT BELT AND HAS SCRATCHED THE SEAT AND BROKEN SOME PIECE ON THE SEAT. HE SAID HES GOING TO ORDER SOME PARTS AND IT WOULD TAKE A FEW DAYS. EVER SINCE THEN, NOBODY KNOWS THE STATUS OF THIS ORDER. BOTH THE SERVICE DEPT AND THE CUSTOMER CARE DEPT, IN HEADQUARTERS HAVE ALWAYS BEEN TELLING ME ITS ON BACKORDER WITH NO FURTHER INFORMATION, AND THEY DONT KNOW WHEN FOR LAST SIX MONTHS. I ASKED THEM IF YOU DONT HAVE THE PART, EVEN IN GERMANY, HOW LONG WILL IT TAKE FOR THE MANUFACTURER TO MAKE THE PART? AND THEY KEEP SAYING IS DONT KNOW AND WE ARE STILL CHECKING THE STATUS OF THE PART EVERYDAY. IN A COMMON SENSE, THE PERIOD OF FOUR MONTHS SHOULD BE ENOUGH TIME TO MAKE THE PART AND SHIP

SINCE I PURCHASED A 2004 VW TOUAREG ON 2/28/04 I HAVE HAD VARIOUS PROBLEMS WITH IT. THE MOST SEVERE IS THE FRONT END ALLIGNMENT AND BRAKES. I HAVE HAD A TOTAL OF 6 FRONT END ALLIGNMENTS SINCE I PURCHASED THE VEHICULE. IT IS IN THE SHOP RIGHT NOW AND THEY CAN NOT CORRECT IT. THIS IS A AN EXTREME HAZARD AT HIGHER SPEEDS SINCE THE SUV PULLS HARD TO THE RIGHT. I WAS TOLD BY THE MECHANIC THAT WORKED ON MY VEHICULE THAT HE SET THE ALLIGNMENT TO FACTOR SPECS AND IT STILL PULLS TO THE RIGHT. I TOOK IT TO TIRE KINGDOM TWICE AND THEY DID THE SAME AND DID A HIGH SPEED BALANCE ON THE TIRES AS WELL AND IT STILL PULLS TO THE RIGHT. ALSO VOLKWAGON OF AMERICA PUT OUT CIRCULAR VWA-04-12 STATING THAT THERE IS A FACTORY PROBLEM WITH FRONT END ALLIGNMENTS ON CERTIN VIN NUMBERS ON THE TOUAREG. VW WILL NOT ACKNOWLEDGE THAT THERE IS A PROBLEM. I ALSO HAVE TROUBLE WITH THE BREAKS MAKING LOUD NOISE AND WEARING OUT FAST. NOW THEY ARE TELLING ME THAT THE ROTORS ARE BAD. I HAVE COMPLAINED ABOUT THE BRAKES AND NOTHING WAS DONE. ALSO THERE IS CONDENSATION ON THE WINDSHIELD FROM THE AIR CONDITIONING AND THEY DID HAVE A RECALL ON THIS, BUT THE TROUBLE STILL EXSISTS.

I WAS TURNING LEFT AT A FAIRLY BUSY INTERSECTION & HAD WAITED FOR 2 CARS TO GO THAT WERE IN FRONT OF ME. WHEN MY TURN CAME & A GAP APPEARED IN INCOMING TRAFFIC, I REMOVED MY LEFT FOOT FROM THE BRAKE, DEPRESSED THE ACCELERATOR WITH MY RIGHT FOOT & TURNED. HOWEVER, THE CAR DID NOT ACCELERATE. IT MOVED INTO THE LANE OF ONCOMING TRAFFIC, BUT JUST IDLED & I COULD NOT GET THE CAR TO MOVE FOR 2 - 3 SECONDS. I PUSHED THE THROTTLE ALL THE WAY TO THE FLOOR WITH NO EFFECT. A SERIOUS ACCIDENT DID NOT OCCUR ONLY BECAUSE THE ONCOMING TRAFFIC SLAMMED ON THEIR BRAKES IN TIME. AFTER WHAT SEEMED LIKE FOREVER, THE CAR BEGAN TO MOVE & I WAS ABLE TO GET OUT OF THE WAY. THE SAME THING HAS HAPPENED 19 TIMES SINCE & THE CAR HAS BEEN RETURNED TO THE DEALER 4 TIMES TO FIX THIS PROBLEM. EACH TIME THEY 'COULD NOT DUPLICATE' THE PROBLEM. NIETHER COULD I UNTIL 3 DAYS AGO WHEN I WAS TOLD BY A VW REP THAT THIS BEHAVIOR IS DESIGNED IN AS A 'SAFETY FEATURE'. HE SAID IT OCCURS WHEN A DRIVER DEPRESSES THE THROTTLE SLIGHTLY, THEN (USING LEFT FOOT) THE BRAKE SLIGHTLY, THEN THE THROTTLE SOME MORE, THEN THE CAR WILL NOT ACCELERATE FOR 2-3 SECONDS. WHAT THAT CONTRIBUTES TO SAFETY IS BEYOND ME. IT'S A SERIOUS DEFECT THAT WILL COST SOMEONE THEIR LIFE & MUST BE CHANGED AS SOON AS POSSIBLE.

DOOR HANDELS STICK IN THE OPEN POSITION SO DOORS DO NOT CLOSE. TAKEN TO DEALER, DEALER DID NOT FIX ISSUE. MY DAUGHTER'S HAND THEN WAS HURT AFTER DOOR SLAMMED INTO HER AS IT WAS DID NOT LATCH DUE TO STICKING DOOR HANDELS. CALLED VOLKSWAGEN, THEN BOOKED THE CAR FOR REPAIR. AFTER COLLECTING CAR FROM DEALER'S SECOND REPAIR, THE PROBLEM STILL OCCURS, BUT AT NOT AS OFTEN. CAR STILL DEFECTIVE.

DRIVER APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR AND THE STEERING WHEEL FAILED TO TURN. DRIVER LOST CONTROL OF THE VEHICLE AND HIT A FIRE HYDRANT. LEFT SIDE (DRIVER'S SIDE) WHEEL SHEARED OFF. DRIVER WAS NOT INJURED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC STATED THAT A CAUSE COULD NOT BE DETERMINED AT THIS TIME. *AK *BF *NM

THE RADIO DISPLAY SYSTEM (DISPLAYS RADIO STATION INFO,SONG TITLE, AND ARTIST) QUIT WORKING. THE DEALER HAS RECONNECTED THE RADIO AND REPLACED THE RADIO. EACH TIME IT WORKS FINE FOR A FEW HOURS AFTER RETURNING HOME THEN IT QUITS DISPLAYING INFORMATION. THE DEALER SAID THE RADIO ISN'T DESIGNED TO DISPLAY THIS INFO, YET IT WORKED FOR A MONTH AFTER GETTING THE VEHICLE! IT WORKS ON MY OTHER CAR. THE RADIO IS THE UPGRADE MONSOON SYSTEM WITH CD. *JB

MY 2004 TOUAREG WITH LESS THAN 5000 MILES HAS BEEN IN FOR SERVICING 7 TIMES. THE BRAKES HAVE BEEN WORKED ON AND LOOKED AT THREE TIMES. THEY STILL SQUEAL BUT THE PROBLEM HAS LESSENED. OF MORE CONCERN ARE THE SAFETY ISSUES THAT HAVE AFFECTED ME. I HAVE BEEN LOCKED OUT OF MY VEHICLE TWICE, EACH TIME WITH A DIFFERENT RESOLUTION. UPDATED SOFTWARE WAS THE LATEST FIX. MY AIRBAG FAULT LIGHT IS NOW ON. ANOTHER SOFTWARE RESOLUTION IS ON THE WAY. I HAVE NO CONFIDENCE IN THE QUALITY OR SAFETY OF THIS VEHICLE OR WHEN THE NEXT ISSUE WILL ARISE. VOLKSWAGEN TOLD ME MY CAR WAS NOT PROBLEMATIC AND I HAD "BUYERS REMORSE". I AM IN AWE OF THEIR LACK OF CONCERN ESPECIALLY WHEN I KNOW I AM NOT THE ONLY TOUAREG OWNER OUT THERE WITH PROBLEMS.*AK

THIS HEADLIGHT WASHER(S) THAT POP UP FROM FRONT BUMPER CAME OFF DURING DRIVE FROM CA TO MD. DURING THE DRIVE BACK TEMPERATURE WENT INTO THE FREESING RANGE. WAS NOT AWARE THAT WHEN WASH THE WINDSHIELD THESE OTHER WASHERS POP UP TO WASHER THE HEADLIGHT. ANYWAYS, THEY DO AND DUE TO COLD IT GOT STUCK IN UP POSITION AND EVENTUALLY CAME OFF. DEALER INITIALLY SAID COVERED UNDER WARRANTY AND NOW SAYS THAT SINCE HAVE A SCRATCH ON SIDE BUMPER SOMEONE TEMPERED WITH THE WASHER. HOWEVER MORE IMPORTANTLY THEY SAID THAT IT HAS NEVER HAPPENED TO ANYONE BEFORE. I SAID MAYBE NOT YET OR IN DIFFERENT REGION SINCE THIS WAS WHEN DRIVING IN MUCH COLDER WEATHER. ALSO, THEY ALSO CONFIRMED THAT IT STUCKS IN THE DOWN POSITION WHEN THEY PUT IN A NEW ONE.

VEHICLE HESITATED TO SPEED UP WHILE AT LOW SPEEDS, AND EXPERIENCED SUDDEN ACCELERATION WHILE AT HIGHER SPEEDS. TAKEN TO DEALER FOR TESTING, AND RESULTS SHOWED THAT THE CAUSE WAS UNDETERMINED.*AK

INTERMITTENTLY, THE FACTORY ENTRY REMOTE CONTROLLER FAILS TO FUNCTION. THE DOORS HAVE TO BE OPENED MANUALLY . THE SYSTEM REGENERATES ITSELF WHEN THE KEYS IS TURNED IN THE IGNITION. THE DEALERSHIP INSPECTED THE SYSTEM AND INSTALLED A NEW BATTERY. THE FAILURE STILL OCCURS. *NM

VOLKSWAGEN TOUAREG 2004 DOES NOT STOP IN INCLEMENT WEATHER. *BF ALL FOUR TIRES WERE PRACTICALLY BALD AND THE VEHICLE NEEDED AN ALIGNMENT. THE FRONT TIRES WERE SLIGHTLY MORE WORN THAN THE REAR. ALSO, THE CLOCK WAS INOPERATIVE AND THE BRAKES WOULD LOCK UP ON SNOWY CONDITIONS. *SC

THE TOUAREG HAS TWO DEFCTS THAT WILL EVENTUALLY LEAD TO IF THEY HAVE NOT CAUSED DAMGE. FOR MONTHS I HAVE TRIED TO GET VW TO FIX THE DEFECTIVE TAIL LIGHT FAULTS AND WARNINGS DUE TO THE INSTALLATION OF THE TOW HITCH. VW CLAIMS THESE ISSUES ARE RELATED TO ALL TRAILERS. ADDITIONALLY, THIS VEHICLE HAS A DEFECTIVE DRIVERS WINDSGHIELD WIPER THAT CAUSES OBSCURED VISABILITY. BOTH ARE DANGEROUS AND VW CLAIMS NORAML OPERATION. I AM FRUSTERATED AND IN DISBELIEF THAT VW WILL NOT CORRECT THE VEHICLES ISSUES. I AM WRITTING IN AN ATTEMPT TO REPRESENT THE PEOPLE AGAINST THIS VEHICLE MANUFACTURE

CONTINUOUS FAILURES OF THE ELECTRONIC SYSTEM LEADING TO: 1) SPORADIC FAILURE OF TURN SIGNALS (BLINKING AT THE SAME TIME ON BOTH SIDES) SENDING WRONG MESSAGES TO OTHER TRAFFIC PARTICIPANTS ABOUT DRIVERS INTENTIONS. 2) REQUIRING NUMEROUS EFFORTS TO OPEN CAR DOORS (DRIVER'S DOOR, KEY BEING REMOVED FORM IGNITION LOCK). IN A CASE OF EMERGENCY THIS CAN LEAD TO SEVERE CONSEQUENCES; IN DAILY USE IT CAN CAUSE PANIC. 3) COMPUTER SETTING TO "ALL DOORS OPEN, TAILGATE OPEN" CHANGES BY ITSELF TO SINGLE DOOR OPEN. (NO HAZARD BY ITSELF BUT PROOF THAT THE ELECTRONIC SYSTEM FAILS).*JB

6/04 & 9/04 - TOOK VEHICLE IN TO DEALERSHIP TO CHECK BRAKE EFFICIENCY & SQUEALING NOISE. BOTH TIMES DEALERSHIP REPORTED NO PROBLEM AND BRAKE NOISE WAS CREATED BY BRAKE DUST & WAS NORMAL. 2/05 - BRAKES FAILED AND CAUSED CAR ACCIDENT. *JB

VEHICLE WOULD JUMP FORWARD WHEN MAKING TURNS, MAKING IT DIFFICULT TO CONTROL VEHICLE. OWNER TOOK VEHICLE TO DEALER FOR REPAIR OF THE TRANSFER CASE 3 TIMES. THE ACCELERATOR PEDAL WOULD GET STUCK, WHICH WAS NOT ENABLING THE VEHICLE TO ACCELERATE AND TO CHANGE GEARS. ALSO, WINDSHIELD WIPERS WOULD WORK INTERMITTENTLY, CAUSING VISIBILITY PROBLEMS ON THE ROAD DURING INCLEMENT WEATHER. IN ADDITION, THE BATTERY WOULD DRAIN AND CAUSE THE VEHICLE NOT TO TURN ON. MANUFACTURER WAS CONTACTED BY OWNER NUMEROUS TIMES.*AK

TIRES ON SUV DOES NOT SUPPORT THE WEIGHT OF THE VEHICLE. *BF THE CONSUMERS 2004 VW TOUREG NEEDED NEW TIRES AT 11000 MILES. THE TIRES THE VEHICLE CAME WITH WERE DUNLOP 255/60R17 106H. THE CONSUMER STATED THAT THE BOOK GIVES AN EXAMPLE OF AN 18 INCH TIRE STATING THAT CONSUMERS SHOULD MAKE SURE THE TIRE SUPPORTS THE WEIGHT OF THE VEHICLE. *TC *JB

ON TWO OCCASIONS MY 2004 VOLKSWAGEN TOUAREG V-8 EXPERIENCED COMPLETE ELECTRICAL SYSTEM FAILURES. THE VEHICLE WOULD NOT START ON THESE TWO OCCASIONS. THERE WAS NO ELECTRICAL POWER AS IF THE BATTERY WERE COMPLETELY DEPLETED. I DID NOT CAUSE ANY ELECTRICAL/BATTERY DRAIN, I.E. LEAVING ON LIGHTS OR LEAVING ANY ELECTRICAL EQUIPMENT ON. LOCAL VW DEALERSHIP SERVICE CONDUCTED AN ANALYSIS AND FOUND SEVERAL FAULTS STORED. BUT THE SERVICE ADVISER SAID NONE OF THE STORED FAULTS INDICATED WHAT CAUSED THE COMPLETE ELECTRICAL FAILURE. FIRST INCIDENT WAS APRIL, 2004 AND MOST RECENT DEC. 28, 2004. I ALSO EXPERIENCED NUMEROUS OTHER ELECTRICAL AND/OR COMPUTER MALFUNCTIONS. THESE MALFUNCTIONS WERE RELATED TO: ALL-WHEEL DRIVE SYSTEM, DRIVE LINE SYSTEM, STABILITY CONTROL SYSTEM, ANTI-LOCK BRAKES, STEERING INPUT, DOOR LOCKS, INTERIOR LIGHTING FEATURES, TIRE PRESSURE MONITORING, AND KEYLESS REMOTE. ALL-WHEEL DRIVE SYSTEM, DRIVE LINE SYSTEM, ANTI-LOCK BRAKES, AND STEERING INPUT MALFUNCTIONS OCCURRED FOUR TOTAL TIMES. DEALER/SERVICE COULD NOT "DUPLICATE" THE PROBLEM AND NO REPAIRS WERE MADE. THE DOOR LOCKS AND INTERIOR LIGHTING PROBLEMS WERE CONSTANT BUT DEALER/SERVICE COULD NOT "" THE PROBLEM. THE TIRE PRESSURE MONITORING WAS REPAIRED AND HAS BEEN PROBLEM FREE SINCE MARCH 2004. THE KEYLESS REMOTE DOOR LOCK/UNLOCK WAS REPAIRED AND WORKS BETTER BUT HAS NOT BEEN PROBLEM FREE. *NM

WHILE PULLING INTO THE APT. PARKING LOT THE BRAKES FAILED AND THE STEERING WHEEL LOCKED, THERE WAS AN ALERT ON THE CONTROL SCREEN BUT I AM NOT SURE WHAT IT SAID. AS A RESULT THE CAR DROVE OVER A FIRE HYDRANT AND HIT THE TRUNK OF A CAR PARKED NEXT TO THE HYDRANT. BOTH FRONT WHEELS WERE DAMAGED AND THE DRIVERS SIDE WHEEL CAME COMPLETELY OFF. THERE WERE NO PHYSICAL INJURIES AND ONLY ONE PERSON (TOM) WAS INVOLVED IN THE ACCIDENT. THE POLICE WERE CALLED AND THE OFFICER STATED THAT THE BRAKES FELT "MUSHY." NO TICKETS WERE ISSUED. STILL WAITING FOR A ADJUSTER TO VIEW THE CARS INVOLVED. THE CAR WAS PURCHASED NEW IN AUG. AND WAS TAKEN BACK TO THE SERVICE CENTER TWICE WITHIN A MONTH. FIRST FOR AN AIR BAG PROBLEM, 2 FOR A BRAKE WARNING LIGHT. THEY DID NOT DO A DIAGNOSTIC FR THE BRAKES THEY ONLY CHANGED A LIGHT BULB. THE WARNING LIGHT CAME A WENT SPORADICALLY BEFORE THIS SERVICE. *NM

WE HAVE A VOLKSWAGON TOUREG V6 AUTOMATIC AND STANDARD TRANSMISSION. WE BROUGHT THE CAR IN FOR OVELRALL SERVICE AND TO INSPECT TRANSMISSION FOR POSSIBLE FAULTY GEAR BOX. DEALERSHIP REPLACED TRANSFER CASE AS WELL AS INSPECTED CASE STEEPER MOTOR. CAR WAS KEPT FOR THREE DAYS FOR REPAIRS AND THEN ANOTGER THREE DAYS TO GET THE PART AND REPLACE. PERFOMANCE OF THE CARS AUTOMTIC SHIFTING CAPABILITES HAS BEEN POOR. NOTICE THAT CAR HAS PROBLEMS SHIFT FROM 1ST , 2ND TO 3RD. HIGH REVS THE ENGINE. ALSO NOTICE AT HIGHER SPEEDS THE CAR SOMETIME CAUSE THE CAR TO LURCH INTO LOWER GEAR WE HAVE ALSO EXPERIENCED CAR STALLING ON STEEP HILLS WHEN IN GEAR . *AK

WHEN PULLING OUT INTO TRAFFIC FROM A STOP VEHICLE INTERMITENTLY HESITATES FOR A FEW SECONDS. IT SEEMS AS THOUGH THE ENGINE IS NOT RESPONDING TO THE ELECTRONIC THROTTLE OR THE TRANSMISSION IS SLIPPING. THIS IS A DANGEROUS PROBLEM WHEN PULLING INOT TRAFFIC FROM A SIDE STREET OR MAKING ALEFT TURN INTO ONCOMING TRAFFIC. I WAS ALMOST REA-ENDED THE OTHER DAY. I ALSO FEEL THAT IF I MAKE A LEFT TURN INTO ONGOING TRAFFIC WITH A NORMAL MARGIN OF SAFETY, THE VEHICLE COULD HESTITATE AND I COULD BE HIT HEAD-ON OR BROADSIDED. IT IS A DANGEROUS PROBLEM. I HAVE RETURNED THE VEHICLE TO THE DEALER TWICE. THE FIRST TIME THEY SAID THEY LOADED IN NEW ECU FIRMWARE AND NEW TCU FIRMWARE. IT DIDN'T FIX THE PROBLEM. I RETURNED THE VEHICLE TO THE SAME DEALER AND THEY INDICATED THAT THE VOLKSWAGON FACTORY ENGINEERS ARE WORKING ON A NEW FIRMWARE RELEASE AND SHOULD HAVE IT OUT THE FIRST PART OF DECEMBER 2004. THEY SAID THEY WOULD CALL ME TO INSTALL THE NEW FIRMWARE WHEN AVAILABLE.*AK

WHILE DRIVING TRANSMISSION SHIFTED FROM FIFTH GEAR TO FIRST GEAR. CONSUMER PULLED OVER, AND TURNED THE VEHICLE OFF. THEN, VEHICLE WAS REPROGRAMMED, AND CONSUMER WAS ABLE TO DRIVE IT TO THE DEALER FOR INSPECTION. AT FIRST THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. BUT THE MECHANIC INFORMED THE DRIVER THAT THE CONTROL MODULE NEEDED TO BE REPLACED. *AK

WHILE ATTEMPTING TO ACCELERATE FROM A STOP THE VEHICLE WOULD NOT ACCELERATE THEN STALL. CONSUMER STATED THERE WAS NO POWER. CONSUMER TOOK VEHICLE TO THE DEALER, AND PROBLEM RECURRED. *AK THE DEALER FLASHED THE TRANSMISSION BUT THE PROBLEM RECURRED. *NM

WHEN THE VEHICLE HAS SLOWED TO A NEAR STOP AND THE ACCELERATOR IS DEPRESSED, IT INITIALLY HESITATES, THEN SURGES FORWARD. THIS PREVENTS THE DRIVER FROM ACCELERATING SMOOTHLY AND COULD BE A SAFETY CONCERN. I THINK THE ENGINE ECU MAY NEED A SOFTWARE UPDATE.*AK

WHEN MAKING RIGHT OR LEFT TURNS THE VEHICLE'S ENGINE HESITATED. THE CONSUMER WAS CONCERNED THAT THE FAILURE WOULD RESULT IN AN ACCIDENT. *AK *NM

WHILE DRIVING VEHICLE HESITATED. CONSUMER PRESSED DOWN ON THE ACCELERATOR PEDAL AND VEHICLE MOVED INTERMITTENTLY ON ITS OWN. SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC PLACED THE VEHICLE ON A DIAGNOSTIC MACHINE. THE MECHANIC DETERMINED THAT THE SENSOR SHAFT FOR TRANSMISSION AND ENGINE NEEDED TO BE REPLACED. THIS PROBLEM WAS A DESIGN FLAW DEFECT. CONSUMER INFORMED THE MECHANIC THIS PROBLEM WAS NOT ACCEPTABLE AND HAD NOT BEEN RESOLVED. *AK

TRANSMISSION HAS TERRIBLE SHIFT CHARACTERISTICS. UNLESS THE VEHICLE IS COMPLETELY STOPPED, THE TRANSMISSION WON'T DOWNSHIFT TO 1ST OR WHEN IT DOES IT LAUNCHES YOU INTO THE CAR IN FRONT. THE VEHICLE SEEMS TO STUMBLE BAD FROM A STOP IF IT HASN'T DOWNSHIFTED INTO LOW GEAR. I THINK THE COMPUTER NEEDS TO BE REPROGRAMMED FOR A SMOOTHER START!*AK

CONSUMER APPLIED THE ACCELERATOR PEDAL AND VEHICLE FAILED TO ACCELERATE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION NUMEROUS TIMES, AND MECHANIC DETERMINED THAT IT WAS A SAFETY FEATURE. *AK *NM

THE CONSUMER STATED THE DEFOGGER DID NOT DEFROST THE WINDSHIELD EFFICIENTLY. THIS CAUSED POOR VISIBILITY TO THE DRIVER. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION TWICE. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB *NM

CONSUMER COMPLAINED ABOUT INTERMITTENT STALLING. WHEN DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH VEHICLE STALLED AS IF THE MOTOR SHUT DOWN. WHEN THIS OCCURRED VEHICLE LOST POWER. HAS TOOK VEHICLE TO DEALER, AND CONTACTED MANUFACTURER. YET NONE OF THEM SEEMED TO KNOW HOW TO RESOLVE THE PROBLEM. *AK

THE COMPUTER PROGRAM CONTROLLING THE TIRE PRESSURE MONITORING SYSTEM IS FLAWED. THE COMPUTER WILL INDICATE (ON DASH DISPLAY) THAT A TIRE IS FLAT WHEN THE ACTUAL PRESSURE IS ABOUT 4 POUNDS EITHER HIGH OR LOW. IT WILL NOT SHOW THE ACTUAL TIRE INVOLVED OR CONDITION. IT ALSO CAUSES AN AUDIO ALARM TO BE SOUNDED CONTINUALLY UNTIL THE CAR IS PULLED OVER, STOPPED AND THE SYSTEM DISABLED FROM THE ON DASH CONTROLS. THIS IS NOT ALWAYS POSSIBLE WHEN ON A FREEWAY. THE ALARM IS TOTALLY AND COMPLETELY IN ERROR. *AK

THE COMPUTER PROGRAM CONTROLLING THE ACCELERATOR APPLICATIONS TO THE ENGINE IS FLAWED. HE EXISTING PROGRAM ANTICIPATES THE DRIVERS INTENTIONS IN SLOWING TO A STOP IN THAT IT CANNOT ACCEPT A SUDDEN REQUEST FOR ACCELERATION FROM THE DRIVER BEFORE COMPLETING THE PREVIOUS ACTION. THIS CAUSES AN EXCESSIVE "DELAY" IN APPLYING THROTTLE IN AN EMERGENCY SITUATION AND WHEN IT FINALLY DOES, IT COULD RESULT IN DEATH IN CERTAIN CONDITIONS. THE COMPUTER SHOULD BE PROGRAMMED TO ACCEPT AN EMERGENCY COMMAND OF THIS TYPE UNDER THE CONDITIONS DESCRIBED ABOVE. THIS HAS ALSO BEEN REPORTED AS A PAST CONDITION IN AUDI AUTOMOBILES THAT HAS BEEN TRANSFERRED INTO THE TAURAG IN 2004.*AK