Page 2 of 4 · complaints 51–100 of 194

2015 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Electrical System
Filed Sep 12, 2021FL

Since purchasing my used used 2015 VWA Jetta in 2019 I have had several issues I think are electrical. (1)The phone charger outlet has blown a few times and required them to reset it, (2) there have been 4 occasions in the last 6 months where my car wouldn't start, but upon being checked out by a VW repair shop it was not determined what caused this, the lights started coming on, but it would not fully start. (3) More recently my horn has randomly stopped working, on three occasions when I went to use it, nothing happened and when I park or later in the day it resumes working.

Steering
Filed Sep 9, 2021NV

Volkswagen Jetta 2015-- 45K--defective Power steering Pump---

Engine
Filed Sep 7, 2021IN

Operating vehicle at highway speed engine stopped suddenly and vehicle lost all power. Engine timing belt failed at 103XXX miles. Vehicle was difficult to bring to stop and steer to side of road. Timing belt interval listed at 130k this is a TDI Dieselgate car. New regen cycle causes car to operate more cycles and at higher temperatures potentially causing premature timing belt failure.

Suspension
Filed Jul 23, 2021MA

Rear suspension springs needed to be replaced. Both were snapped in two pieces, one happened to be broken but held together (stacked top to bottom) as two separate pieces. Nothing occurred to the car to cause this. Car has approximately 90,000 miles.

Service Brakes
Filed Jun 19, 2021AZ

Emergency/parking brake button broke and fell off, rendering the brake inoperative.

Suspension
Filed Jun 19, 2021CT

I own a 2015 Volkswagen Jetta SE TSI And the rear coil spring on my drivers side snapped into 3 pieces. I was just on the highway and was coming through torrential downpour in the middle of Rhode Island. I was lucky enough to just have pulled in my drive way and put the car into park when a loud bang occured and my car dropped on the driver side a few inches. there were zero warning signs or indicator lights. The car just drooped. could have been a disaster had it happed in the downpour on my way home.

Engine
Filed Jun 14, 2021KY

2015 VW Jetta, 1.8L turbo engine. While interstate driving, the engine abruptly failed, running very roughly, causing a severe loss of power. This was in the hills of Tennessee at 65mph, and the sudden loss of power made us a traffic hazard and put all our lives in severe danger, being forced to travel under 40mph to reach safety. There were no warning lights prior, and the car had just had an oil change and inspection. After the loss of power, we had warning lights all over the dashboard. The Traction Control, ECM, and a flashing Check Engine were the ones I can recall. After reaching a safe place with cell service, the car was towed to a VW dealership in the next major city. Technicians there diagnosed it with an exhaust valve failure, which in turn shattered the spark plug. This was verified by CNA National, an extended warranty company.

Unknown or Other
Filed Jun 14, 2021NY

Looking to see if my timing belt or serpentine belt needs to be replaced.

Unknown or Other
Filed Mar 24, 202129,739 milesVA

SUNROOF EXPLODED FROM INSIDE OUT WHILE DRIVING ON HIGHWAY. DEALERSHIP WILL NOT COVER UNDER WARRANTY KNOWING THERE IS A CLASS ACTION LAWSUIT UNDER REVIEW. OTHER DRIVERS WERE EFFECTED DODGING CLASS PARTICLES ON HIGHWAY. INTERIOR OF CAR PLUS MYSELF WAS COVERED WITH GLASS FOR THE NEXT COUPLE MILES UNTIL FINDING A VOLKSWAGEN DEALERSHIP. SUPER LOUD EXPLOSION NOISE ALMOST CAUSED ME TO WRECK TOO. I WOULD NOT RECOMMEND VOLKSWAGEN BRAND TO ANYONE NOW.

Air Bags
Filed Mar 19, 2021AR

THE AIRBAG LIGHT FOR THE PASSENGER SEAT INDICATES THAT A PASSENGER IS NOT THERE WHEN THERE IS. IT WILL START BLINKING RANDOMLY, SOMETIMES REGISTERING THEM AND SOMETIMES NOT. THIS HAPPENS WHILE DRIVING OR WHILE STATIONARY.

Steering
Filed Mar 19, 2021AR

BOTH MY FRONT TIRES UNRAVELED ON SEPARATE OCCASIONS WITHIN A MONTHS TIMEFRAME ON THE INSIDE WHEEL WELL. I WAS DRIVING AND I HEARD SOME LOUD NOISE AND NOTICED THE TIRE AND WHEN REMOVED THERE WAS METAL SHOWING ALL ALONG THE INSIDE OF THE TIRE AND ABOUT A FOOT OF UNRAVELED RUBBER WRAPPED AROUND THE AXLE. THIS SAME THING HAPPENED A COUPLE WEEKS LATER TO THE OTHER FRONT TIRE.

Fuel/Propulsion System
Filed Mar 16, 2021125,000 milesGA

CAR IS RANDOMLY BUCKING AND OR HESITATING. MANY TIMES IN THE MIDDLE OF A BUSY INTERSECTION, AND KILLS THE ENGINE. I'M GOING TO GET KILLED IF THIS CONTINUES TO HAPPEN. ITS BEEN DOING THIS FOR MONTHS.

Electrical System
Filed Feb 7, 202132,706 milesCA

ENGINE LIGHT IS ON 2015 JETTA 1.8 TURBO. ECU 1 STATES CODE P05A0 ACTIVE GRILLE AIR SHUTTER "A" STUCK ON. VOLKSWAGON WANTS TO CHARGE ME $900 TO CORRECT THIS SENSOR PROBLEM. VEHICLE HAS 32,000 MILES & WAS STATIONARY WHEN LIGHT CAME ON. THIS IS A DEFECT IN THE SENSOR SYSTEM. SHOULD VW HAVE TO PAY? WHY ARE CONSUMERS PAYING?

Structure › Body
Filed Feb 3, 202167,800 milesPA

DRIVER FRONT DOOR RATTLE, WHEN DRIVING AT ANY SPEED. AND NOTHING IN DOOR POCKET

Fuel/Propulsion System
Filed Jan 20, 2021TX

MY CAR HAS A KEYLESS PUSH START BUTTON AND NOW HAS A SLUGGISH START.

Electrical System
Filed Dec 11, 202035,000 milesPA

THE HORN KEEP MALFUNCTIONING IT WORKS SOMETIMES THE CAR DON'T HAVE LOSE POWER WHEN I GO UP HILLS AND SMOKE IS COMING FROM TAIL PIPE

Engine
Filed Nov 5, 202080,000 milesVA

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR OUTSIDE OF THE VEHICLE NEARBY THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE FUEL ODOR WAS ALSO PRESENT ON THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V028000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Air BagsCrash2 injured
Filed Oct 22, 2020114,000 milesVA

AS THE THIRD CAR IN A 4 CAR ACCIDENT, IT WAS THE ONLY ONE WHERE AIRBAGS FAILED TO DEPLOY. ADDITIONALLY IT WAS THE MOST DAMAGED. THE FRONT DRIVERS SEAT BROKE UPON REAR IMPACT PRIOR TO THE CAR BEING FORCED INTO THE VEHICLE IN FRONT OF ME. I WAS STOPPED AT THE TIME.

Service BrakesCrash1 injured
Filed Oct 21, 202047,000 milesNY

I HAVE OWNED THIS USED VEHICLE FOR 3 MONTHS. WHEN ATTEMPTING TO APPLY THE BRAKE AT LOW SPEED (10-15MPH) THE BRAKE PEDAL STUCK IN PLACE AND WOULD NOT GO DOWN. THIS BRAKE FAILURE RESULTED IN AN ACCIDENT. DURING SAID ACCIDENT, AT LOW IMPACT, THE AIRBAG WAS TRIGGERED TO DEPLOY. THIS LEADS ME TO BELIEVE THE AIRBAG OR SENSOR IS DEFECTIVE, AS I HAVE BEEN IN A MUCH MORE SERIOUS ACCIDENT WITH AN OLDER JETTA THAT DID NOT RESULT IN AIRBAG DEPLOYMENT. I AM AT RISK OF HAVING MY VEHICLE TOTALED OUT BECAUSE OF THESE ISSUES WHEN IT NORMALLY WOULD BE REPAIRABLE.

Electrical System › HornCrash
Filed Oct 9, 202082,000 milesWA

**SEE ATTACHED DOCUMENT**

Vehicle Speed Control
Filed Oct 5, 2020110,000 milesCA

WHILE CRUISE CONTROL IS ON AND CONTROLLING THE VEHICLE SPEED, THE SPEED SETTING WILL SOMETIMES (I.E. UNPREDICTABLY AND INTERMITTENTLY) INCREASE THE SPEED TO THE CLOSEST 5 MPH INCREMENT WHEN COMMANDED TO DECREASE THE SPEED TO THE CLOSEST 5 MPH INCREMENT. I HAVE BEEN ABLE TO REPRODUCE THIS ERROR DOZENS TO HUNDREDS OF TIMES BUT I CANNOT DISCERN A NOTABLE PATTERN AND THE BEHAVIOR SEEMS UNPREDICTABLE. THIS IS NOT A NEW ISSUE BUT HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW IN 2014. EXAMPLE: I AM DRIVING AND SET THE CRUISE CONTROL TO "ON" TO CONTROL THE VEHICLE SPEED AT 63 MPH. I PRESS THE BUTTON THAT IS SUPPOSED TO DECREASE THE SPEED TO THE NEXT LOWEST MULTIPLE OF 5 (60 MPH) BUT IT WILL INSTEAD INCREASE THE SPEED TO 65 MPH. THE 60 TO 65 MPH RANGE IS SIMPLY AN EXAMPLE AND THE ISSUE EXISTS AT ALL SPEEDS, AS FAR AS I CAN TELL.

Unknown or Other
Filed Oct 4, 202074,450 milesCA

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Suspension
Filed Aug 6, 202062,000 milesNY

THIS BW 62,000 MILES ON IT. WHILE DRIVING THE LEFT REAR SUSPENSION COIL BROKE OFF INTO THE ROAD. OUR SECOND VW, THE EXACT SAME CAR BOUGHT FOUR DAYS EARLIER, BLEW A FRONT SUSPENSION SPRING A MONTH EARLIER. I WILL REPORT THAT CAR SEPARATELY.

Suspension
Filed Aug 6, 202062,000 milesNY

WHILE HAVING THE BRAKES REPLACED IT WAS DETERMINED THAT THE RIGHT FRONT SUSPENSION SPRING IS BROKEN. THIS IS IN ADDITION TO MY FIRST REPORT OF A REAR SPRING BREAKING WHILE DRIVING.

Unknown or Other
Filed Aug 5, 2020FL

IGNITION KEY GOT STUCK INTO IGNITION SWITCH MAKING UNABLE TO TURN THE CAR OFF. THIS STARTING HAPPENING AFTER RECALL 37M2 WAS PERFORMED.

Air BagsCrash1 injured
Filed Jun 4, 202028,000 milesPA

CAR WAS TRAVELING APPROXIMATELY 30MPH ON A SUBURBAN STREET AND WAS BROAD SIDED ON THE DRIVERS SIDE. THE IMPACT AREA WAS DRIVERS FRONT TIRE AND THE A POST. CAR WAS DECLARED TOTAL BY INSURANCE COMPANY. CONCERN IS, THE DRIVERS DOOR AIR BAG DID NOT DEPLOY. THIS IMPACT WAS STRONG ENOUGH TO RIP THE A POST IN THE MIDDLE AND BUCKLE IT INWARD. THE IMPACT WAS BEFORE THE DOOR WHICH SHOULD OF TRIGGERED THE AIRBAG. THE CAR THAT HIT MINE RIPPED THE OUTER SHELL FROM THE DOOR AND PUNCTURE A LARGE HOLE IN THE LOWER FRONT CORNER. THE ARM TO PROTECT THE DRIVER THAT IS LOCATED IN THE DOOR WAS ALSO SEVERELY DAMAGED. I HAD A BODY SHOP TECHNICIAN LOOK AT THE AIR BAG SENSOR WHICH CAN BE SEEN IN THE DOOR AND THERE IS DAMAGE ALL AROUND THE SENSOR. WHY WOULDN'T THE AIR BAG GO OFF WITH SUCH A HARD IMPACT SO CLOSE TO THE DRIVER IN A SMALL COMPACT CAR?? *TR

Engine
Filed Jun 3, 202085,000 milesLA

MY CAR HAD SUDDEN ENGINE FAILURE WITH NO EXTERNAL SIGNS OF TROUBLE (OIL LEVEL, BELTS, EVERYTHING APPARENTLY OK). THE CAR RUMBLED FOR A FEW SECONDS AS I WAS PULLING ONTO AN EXIT RAMP OFF A HIGHWAY. AS I WENT TO PULL TO THE SIDE OF THE ROAD, THE CHECK ENGINE LIGHT CAME ON. THE MANUAL INSTRUCTED TO TRY STARTING AGAIN BUT THE CAR WOULDN'T. THE VW SERVICE DEPARTMENT I TOWED THE CAR TO FIRST ASKED ME ON THE PHONE, "IS IT A 1.8 LITER TURBO?" WHEN I TOLD THEM THAT IT WAS, THEY TOLD ME THEY HAD NO TIME TO LOOK AT MY CAR. SINCE IT WAS ALREADY EN ROUTE BEING TOWED THERE, THEY VERY RELUCTANTLY TOOK A SUPERFICIAL LOOK AND SAID THE ENGINE IS LOCKED UP FOR NO APPARENT REASON AT LESS THAN 90,000 MILES. THEY BEGAN TO IMMEDIATELY SUGGEST FURTHER EXAMINATION OF THE PROBLEM WAS GOING TO BE A WASTE OF TIME AND MONEY BY MAKING STATEMENTS, SUCH AS, "OH, IT WOULD COST AT LEAST $1200 JUST TO OPEN THE ENGINE TO DIAGNOSE THE PROBLEM AND THEN IT WILL MOST LIKELY MEAN GETTING A NEW ENGINE... AND YOU'RE JUST LOOKING AT THOUSANDS...." THEM NOT WANTING MY 1.8L TURBO IN THEIR GARAGE, THEIR RESOLUTION THAT THE ENGINE IS A "GONER" WITH JUST A SUPERFICIAL LOOK, AND THEIR GENERAL MOOD OF RECOMMENDING I TAKE NO FURTHER REPAIR ACTION MADE ME RESEARCH THIS ENGINE FURTHER. I FOUND NUMEROUS PEOPLE WHO ALL SAID, "OH, THAT.ENGINE IS CRAP! THEY ALL BLOW OUT UNDER 100K MILES!" THAT'S WHEN I CALLED A VW EXPERT I WAS REFERRED TO. HE ASKED THE SAME QUESTION, "IS IT A 1.8L TURBO?" AND THEN TOLD ME, "OH, I'M SO SORRY TO TELL

Air Bags
Filed Apr 18, 202030,000 milesNM

THE PASSENGER AIRBAG LIGHT STAYS OFF AND ON IF I DO NOT KEEP THE SEATBELT LOCKED, EVEN WITH NO PASSENGER. THUS OCCURS WHILE I AM DRIVING AND ASSUME THIS IS AN ELECTRICAL ISSUE, SAFETY ISSUE, AND POTENTIAL AIRBAG ISSUE. THIS HAS BEEN OCCURRING OFF AND ON FOR OVER A YEAR. *TR

Electrical System
Filed Apr 7, 202062,500 milesNY

MY WIRING HARNESS WAS REPLACED AS MY CAR WAS IN LIMP MODE. 2 AND HALF WEEKS LATER MY LIGHT COMES BACK ON AND AFTER DRIVING IT TO WORK ONE DAY IT DIDN'T FEEL RIGHT SO I HAD IT TOWED. AT TIME OF TOWING NOTICED I WAS LEAKING FLUID. TURNS OUT IT WAS TRANSMISSION FLUID AND I NEED A NEW TRANSMISSION ON A 5 YEAR OLD CAR. THIS CAR HAS HAD 3 ELECTRICAL PROBLEMS AND ONLY ONE WAS A RECALL BUT EACH PROBLEM BUT THE CAR IN LIMP MODE CAUSE THE TRANSMISSION NOT TO SHIFT PROPERLY. *TR

Engine
Filed Feb 26, 202050 milesPA

EVERY 600 - 700 MILES DRIVING THE ENGINE OIL SIGN COMING UP (NEED TO ADD 1/4 OIL EVERY 600 MILES). I TOOK THE CAR TO THE DELERSHIP THEY LOOK AT IT SAID IT IS NOT THEIR PROBLEM. I DON'T KNOW WHAT TO DO EVERY MONTH I NEED TO ADD OIL IN THE ENGINE. THIS ABSOLUTLY MANUFACTURING PROBLEM THEY DON'T WANT FIX IT.

Structure › BodyFire
Filed Feb 20, 2020115,000 milesFL

THE VEHICLE HAD BEEN STATIONARY FOR ABOUT 6 HOURS THEN CAUGHT ON FIRE FROM THE ENGINE THROUGHOUT THE WHOLE VEHICLE. THE FIRE DEPARTMENT CAME AND OUT THE VEHICLE FIRE OUT BUT THE WHOLE FROM END OF THE VEHICLE TO THE INSIDE AND BACKSEAT WAS AFFECT BY THE FIRE.

Fuel/Propulsion System
Filed Feb 11, 202085,000 milesTX

TL* THE CONTACT OWNED A 2015 VOLKSWAGEN JETTA. THE CONTACT SMELLED FUEL ODOR WHILE OPERATING THE VEHICLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED THE DRIVER EXPERIENCED HEAD ACHES AND WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO OPERATE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE AND THE CHECK ENGINE LIGHT HAD ILLUMINATED. THE OCCUPANTS HAD EXPERIENCED HEAD ACHES DUE TO THE FUEL ODOR. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COMFORTABLE VOLKSWAGEN (2035 WEST AIRPORT FREEWAY, IRVING TX) AND MANUFACTURER WERE NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 15V028000 (FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 85,000.

Power Train
Filed Feb 7, 2020137,000 milesCT

AUTOMATIC TRANSMISSION DOES NOT SHIFT. WHILE DRIVING THE VEHICLE HESITATED BETWEEN GEARS AND EVENTUALLY WENT INTO A NEUTRAL STATE WHILE DRIVING AT 40 MPH. VERY CLOSE TO AN ACCIDENT. THERE ARE MULTIPLE REPORTS OF THIS ISSUE AND ALREADY HAVE RECALLS AGAINST CERTAIN VIN BUT SHOULD BE FOR ALL VIN'S. HYBRID SYSTEM ERROR DISPLAYED ALONG WITH SHIFT SELECTOR BLINKING FROM DRIVE TO A WRENCH. CALLED VW CUSTOMER CARE AND THEY ABRUPTLY INTERRUPTED ME AND STATED THEY WILL NOT ADDRESS THIS. VERY SUSPICIOUS.

Structure › Body
Filed Dec 22, 201954,000 milesMN

THE WINDOW HAS A MIND OF ITS OWN. I WENT THROUGH THE MANUAL TO TROUBLESHOOT IT, WORKED FINE FOR A DAY THEN RIGHT BACK TO WHAT IT WAS BEFORE. EVERYTHING THAT HAS TO DO WITH THE DRIVERSIDE DOOR, EXPECT TO OPEN FROM THE INSIDE JUST WENT HAYWIRE WITH NO WARNING. THE MIRROR DEFROST DOESN'T WORK AND THE OUTSIDE DOOR HANDLE WON'T OPEN ANY LONGER. WHEN I TURN IT IS NOW MAKING A STAGE SQUEALING NOISE. MY CAR IS ONLY 4 YEARS OLD. SHOULD NOT HAVE ANY OF THESE ISSUES.

Suspension
Filed Dec 18, 201960,000 milesNY

THE PASSENGER SIDE FRONT SUSPENSION COIL SPRING BROKE DURING COLD WEATHER WHILE TURNING OFF THE ROAD TO A STORE PARKING LOT. DID NOT DRIVE THROUGH ANY POTHOLES OR SIMILAR THINGS THAT WOULD STRESS THE SPRING. EARLIER THIS YEAR, IN MARCH, THE FRONT DRIVER SIDE SPRING ALSO BROKE IN COLD WEATHER WHILE PULLING INTO A DRIVEWAY.

Seat Belts
Filed Dec 3, 20195 milesPA

SEAT BELT BUCKLE WILL NOT ENGAGE TO LOCK INTO PLACE MULTIPLE TIMES INTO THE BUCKLE ITSELF. IT CAN TAKE AS MANY AS A DOZEN TO TWO DOZEN TIMES TO LOCK. FEW TIMES WHEN IT LOCKS IT DISENGAGES WHEN PRESSURE IS APPLIED BY CHEST OR WAIST DURING DRIVING CONDITIONS.THIS IS THE DRIVER SIDE ONLY AS OF NOW.

Air Bags
Filed Nov 25, 2019MA

2015 VOLKSWAGEN JETTA. CONSTITUENT WRITES REQUESTING FOR AIRBAG ON-OFF SWITCH. *LD *JS

Electrical System
Filed Nov 20, 201931,000 milesKY

HORN WILL NOT FUNCTION BELOW FREEZING AMBIENT TEMPERATURE; LIKELY MOISTURE INSIDE HAS FROZEN THE MECHANISM; WORKS FINE ONCE AMBIENT TEMPERATURE HAS RISEN ABOVE 32*F

Electronic Stability Control (esc)
Filed Nov 6, 201964,000 milesVA

I ORIGINALLY TOOK MY 2015 JETTA SE TSI CERTIFIED CAR IN TO BE SERVICED AT THE VW DEALERSHIP BECAUSE OF THE STEERING PIN SAFETY WARNING THAT WAS ISSUED BECAUSE THE AIRBAG LIGHT AND STEERING LIGHT WERE ON AND IT STARTED HAVING TROUBLE STARTING AND ALL KINDS OF INSTRUMENT LIGHTS WERE SHOWING. I WAS TOLD I NEED TO REPLACE MY BATTERY WHICH I DID AND THEY DID AN 24DR EMISSIONS RECALL TO MY CAR. I PICKED MY CAR UP AND WAS TOLD NOW I HAVE A 'NO KEY' CODE. I HAVE SINCE HAD NOTHING BUT TROUBLE. I HAVE TO START MY CAR IN EMERGENCY START MODE... ERGHH. MY CAR BEGAN BOGGING DOWN. MY CAR THEN BEGAN TO RANDOMLY WITHOUT WARNING FLASH THE ESC CONTROL LIGHT ON, THEN EPC LIGHT AND THEN ENGINE LIGHT. AT THE SAME TIME THIS IS HAPPENING, NO MATTER WHAT SPEED I AM GOING EVEN INTERSTATE DRIVING, THE CAR WILL NOT ACCELERATE. I HAD THIS HAPPEN AND HAD TO PULL OVER COMING OUT OF A TUNNEL. I RESTARTED AND DROVE HOME WITH ONLY THE ENGINE LIGHT ON. I HAD MY CAR THEN TOWED BACK TO ANOTHER VW DEALERSHIP. THEY TESTED MY CAR ON THE COMPUTER AND I WAS TOLD TO REPLACE THE SPARK PLUGS FOR MISFIRES WHICH I DID. THEY ALSO NOTED THE 'NO KEY' CODE AND DIAGNOSED THIS AS ME NEEDING A NEW BODY CONTROL MODULE WHICH I SUSPECT DEFINITELY HAS SOMETHING TO DO WITH THE RECALL BEING PERFORMED EITHER DIRECTLY OR INDIRECTLY. I RETURNED TO THE ORIGINAL DEALERSHIP WHO REPLACED MY BATTERY AND PERFORMED THE RECALL WITHOUT MY KNOWLEDGE OR CONSENT. ON THE WAY TO TAKE MY CAR TO THE DEALERSHIP THE SAME INCIDENT WITH MY ESC AND ENGINE L

Suspension
Filed Oct 28, 201963,000 milesGA

THE FRONT SUSPENSION COIL RINGS HAVE FAILED TWICE IN 18 MONTH. THE BREAK CAUSING DANGER AND NON DRIVE-ABILITY

Unknown or Other
Filed Oct 28, 201955,000 milesCA

KEY WON'T TURN OFF. REQUIRES SHAKING AND WIGGLING KEY OR FORCING KEY TO TURN

Engine
Filed Oct 25, 2019TN

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO GOSSETT VOLKSWAGEN GERMANTOWN (7420 WINCHESTER RD, MEMPHIS, TN 38125, (901) 405-4909) WHERE THE CONTACT WAS INFORMED THAT A NEW BATTERY WAS NEEDED FOR THE KEY REMOTE. THE FAILURE CONTINUED TO OCCUR AFTER THE BATTERY WAS REPLACED. THE DEALER STATED THAT THE VEHICLE'S BATTERY NEEDED TO BE REPLACED. ONCE THE BATTERY WAS REPLACED, THE VEHICLE WAS ABLE TO START AND OPERATE PROPERLY. DAYS LATER, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WOULD ONLY OPERATE WHEN THE CONTACT DROVE IN THE EMERGENCY START FEATURE MODE, AND THE "NO KEY" WARNING INDICATOR WOULD FLASH. THE CONTACT WAS ABLE TO RESUME NORMAL DRIVING; HOWEVER, EVERY TIME SHE TOUCHED A FEATURE ON THE STEERING WHEEL, A PINGING NOISE WOULD SOUND AND THE SPEEDOMETER WOULD FLASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

Electrical System
Filed Oct 25, 2019MI

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED NHTSA FOR MORE INFORMATION AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Oct 23, 201959,000 milesNJ

I CANNOT REMOVE THE KEY FROM THE STEERING WHEEL CYLINDER LOCK ONCE THE CAR IS STARTED. IT TAKES AN EXTENDED PERIOD OF TIMES AND JUST PLAIN LUCK FOR THE LOCK TO RETURN TO THE OFF POINT AND THE KEY TO BE REMOVED

Engine
Filed Sep 30, 201926,426 milesCA

CHECK ENGINE LIGHT AND ADBLUE LIGHT CAME ON FOUND DEF FLUID ALL OVER ENGINE COVER AND DRY DEF FLUID ON DEF FLUID INJECTOR. INJECTOR LEAKING.

Electrical System
Filed Sep 16, 201935,855 milesTX

PUT CAR IN PARK ON CONVENIENCE STORE PARKING LOT COULDN'T TURN CAR OFF OR REMOVE KEY FROM IGNITION TRIED SO MANY TIMES. DROVE HOME PARKED CAR IN GARAGE TRIED TO TURN OFF .CAR STILL WOULD NOT TURN OFF. FINALLY DROVE TO DEALER GARAGE . DEALER SAID THE IGNITION LOCK HOUSING HAD TO BE REPLACED. THE WORK WAS PERFORMED. THE JOB COST 577.25 DOLLARS. I CALLED VOLKSWAGEN HEADQUARTERS TO DISCUSS THIS REPAIR SINCE IT IS UNUSUAL TO HAVE TO MAKE SUCH A REPAIR AND I HAD ALSO LEARNED THAT I HAVE ONE RECAL ON THE CAR SIMILARLY RELATED TO NOT BEING ABLE TO TURN THE IGNITION OFF AND REMOVE THE KEY. VOLKSWAGEN DENIED ANY RELATIONSHIP TO THIS REPAIR. VOLKSWAGEN ALSO HAS NOT NOTIFIED ME OF ANY RECALL ON MY CAR AND STATED THAT RECALL NOTICES HAVE NOT BEEN ISSUED , THEY HAVE NOT DETERMINED WHAT THE A FIX FOR THE RECALL POSTING. I AM CONVINCED THAT THIS OCCURRENCE IS A REAL SAFETY ISSUE AS WELL AS THE PROPOSED RECALL NOTICE . MILEAGE ON CAR IS 35,855 MILES.

Power Train
Filed Aug 31, 201980,500 milesVA

PRE-MATURE CAMSHAFT FAILURE. LOBE FOR NUMBER 2 CYLINDER. NO COMPRESSION. 80K MILES. DRIVING 65MPH ON INTERSTATE, ENGINE LIGHTS LIT UP THE DASHBOARD, CAR STUMBLED, HAD TO PULL OFF THE SIDE AND LIMP TO THE NEXT EXIT.

Unknown or Other
Filed Aug 28, 2019WA

MY REAR VIEW CAMERA STOPPED WORKING ON MY VEHICLE. WHEN I SHIFT INTO REVERSE, THE SCREEN DOESN'T CHANGE TO THE REAR VIEW CAMERA ANY MORE. TRY IT MANY TIMES NOW.

Unknown or Other
Filed Aug 24, 201938,000 milesNY

THE HORN AND ALARM CHIRP HAS GONE CRAZY. SOMETIMES HORN WORKS BUT VERY SOFT AND SOME OTHER TIMES DOESN'T WORK AT ALL. THE ALARM CHIRP SAME. THIS IS A NEW CAR AND WE CAN'T BELIEVE THIS IS HAPPENING. WORKMANSHIP GOING BAD OR LOCATION OF THE HORN GETTING TOO MUCH WATER AND THIS IS NOT CUSTOMERS FAULT. THIS WILL HAPPEN ON AND OFF.

Air BagsCrash1 injured
Filed Jul 13, 201943,000 milesNY

I WAS IS A CAR ACCIDENT THAT TOTALED MY 2015 JETTA TDI. THE FRONT END OF MY CAR WAS IMPACTED TO THE POINT WHERE THE HOOD BLOCKED MY WINDSHIELD AND THE ENGINE ITSELF WAS PARTIALLY CRUSHED. THE AIRBAGS DID NOT DEPLOY. I SUSTAINED A CONCUSSION BECAUSE MY HEAD HIT THE STEARING WHEEL. THIS WAS A THREE CAR ACCIDENT ON A HIGHWAY.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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