Page 6 of 8 · complaints 251–300 of 388

2014 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Electrical System
Filed Jan 29, 201860,000 milesVT

AFTER REPLACING THREE RIGHT SIDE HEADLIGHT BULBS IN MY 20K MILES OF OWNERSHIP, LAST WEEK BOTH HEADLIGHTS WENT OUT AT THE SAME TIME WHILE DRIVING DOWN THE HIGHWAY. I HEARD A STRANGE NOISE AS IF A RELAY WAS CONTINUOUSLY BEING TRIGGERED. I HAVE HEARD LOTS OF STRANGE RELAY SOUNDS(CHATTER) FROM BENEATH THE DASH OF THIS VEHICLE. I CHECKED FUSES; THOUGH VOLKSWAGEN DOES NOT PROVIDE OR PUBLICLY PUBLISH FUSE BOX DIAGRAMS, I WAS ABLE TO CONFIRM CONTINUITY ON EACH FUSE. MY NEXT STEP WAS TO CHANGE THE HEADLIGHT BULBS SO AS USUAL I BOUT THE TOP OF THE LINE BULB FOR THE CAR, THIS DIDN'T CHANGE A THING. I BROUGHT THE CAR INTO A VOLKSWAGEN DEALER WHO CLAIMS THE BULBS JUST BURNT OUT AT THE SAME TIME BECAUSE I WAS USING "AFTERMARKET BULBS". IN OTHER WORDS, I WOULD HAVE TO BRING MY CAR INTO THE DEALER TO REPLACE SIMPLE ELECTRICAL COMPONENTS SUCH AS BULBS AND FUSES. AS AN ELECTRONICS SPECIALIST WORKING IN RESEARCH AND DESIGN I FIND THE RATE AT WHICH THE BULBS ARE FAILING TO BE BOTH ALARMING AND INDICATIVE OF A PROBLEM SOME WHERE ELSE IN LIGHT POWER CIRCUIT (RELAYS, SHORTS, TOLERANCES) . IT SEEMS LIKE MANY OTHER VW JETTA OWNERS FOR 2011-2014 ARE HAVING THIS ISSUE. I AM VERY UNHAPPY WITH THE FACT THAT I HAVE TO BRING MY CAR IN TO A SHOP TO HAVE HEADLIGHTS REPLACED. WHILE AT THE SAME TIME VW PUBLISHES NO INFORMATION FOR THE VEHICLE OWNER TO TROUBLESHOOT THESE ISSUES ON THEIR OWN. KINDA SEEMS WRONG, MAYBE ILLEGAL.

Electrical System
Filed Jan 19, 201860,000 milesMD

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND HESITATED. THE VEHICLE WAS TAKEN TO ALEXANDRIA VOLKSWAGEN (107 WEST GLEBE RD, ALEXANDRIA, VA) WHERE IT WAS DIAGNOSED THAT TRANSMISSION FLUID LEAKED FROM THE VEHICLE AND THE GASKET AND OIL PAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE KEY BECAME STUCK AND FRACTURED INSIDE THE IGNITION SWITCH. THE FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V182000 (POWER TRAIN). THE FAILURE MILEAGE WAS 60,000.

EngineCrash1 injured
Filed Jan 17, 201840,000 milesMD

DEALERSHIP HAS HAD MY CAR FOR 100 DAYS AND STILL NOT FIXED. 2014 - 2 CLUTCHES AND A REBUILT TRANSMISSION LATER. CAR WAS RETURNED, SAME DAY 5TH GEAR WENT OUT AGAIN ON INTERSTATE 95 ALMOST KILLED MY SON.

Unknown or Other
Filed Jan 10, 201871,000 milesTN

THE HORN ON MY 14' VW JETTA SE HAS A MIND OF ITS OWN. IT WILL WORK LONG ENOUGH FOR ME TO BLOW THE HORN AT SOMEBODY (SOMETIMES) AND THEN NOT WORK AGAIN FOR 2-14 DAYS.

Electrical System
Filed Dec 28, 2017100,000 milesTX

THE HORN DOES NOT WORK, ENGINE LIGHT STAYS ON WHILE DRIVING OR IN PARK, WHEN YOU PUT GAS IN THE VEHICLE YOU HAVE TO PRESS THE ACCELERATOR FOR IT TO START OTHERWISE IT WILL CUT OFF, HEATER BLOWS A LITTLE ON 2 OTHER THAN THAT BLOWS OUT COOL AIR

Power Train
Filed Dec 27, 201770,000 milesCA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT NOTICED THAT FUEL LEAKED ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION OIL COOLER SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER (NORM REEVES VOLKSWAGEN SUPERSTORE IRVIN, 20 AUTO CENTER DR, IRVINE, CA 92618, (866) 938-3392) CONFIRMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V182000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Fuel/Propulsion System
Filed Dec 22, 201710,000 milesFL

RUST-ROTTED FUEL LINE CLAMP FAILURE RELEASED GASOLINE FUMES: I SMELLED RAW GASOLINE FUMES AFTER OPENING THE RIGHT PASSENGER DOOR TO LET OUT A PASSENGER AFTER DRIVING ABOUT A HALF A MILE FROM A COLD START. A MECHANIC TRACED THE FUMES TO A RUST-ROTTED CLAMP ON THE FUEL LINE THAT WAS ALLOWING RAW GASOLINE FUMES TO ESCAPE. HE SAID THE CLAMP WAS ON THE PASSENGER SIDE 'ON THE LINE THAT GOES TO THE INJECTOR FUEL RAIL NEAR THE FIREWALL.' I COLLECTED PART OF THE FAILED CLAMP FROM THE MECHANIC. IT APPEARED TO BE RUSTED AND OF AN INFERIOR MATERIAL NOT APPROPRIATE FOR SAFE USE ON A FUEL LINE. I HAVE PHOTOGRAPHED IT FROM TWO ANGLES.

Unknown or Other
Filed Dec 7, 201750,000 milesMI

MULTIPLE IGNITION COILS FAILED. THIS HAPPENED WHILE IN MOTION. WIFE STRANDED ON BUSY FREEWAY. FAILING IS BAD ENOUGH. THEY ARE MADE PRIMARILY OF RUBBER AND ARE MELTED TO THE SPARK PLUG AND CANNOT BE REMOVED BY NORMAL MEANS.

Power Train
Filed Dec 5, 201729,000 milesWI

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE TRANSMISSION FAILED AND THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO A DEALER (BOUCHER VOLKSWAGEN OF FRANKLIN, 6420 S 108TH ST, FRANKLIN, WI 53132), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

Electrical System
Filed Nov 21, 201755,500 milesTX

CHRONIC ISSUE WITH KEY EITHER NOT TURNING TO START IGNITION OR FAILING TO TURN TO SHUT THE VEHICLE OFF WHILE IN PARK. SALES PERSON SUGGESTED, "JUST TURN THE WHEEL BACK AND FORTH A LOT UNTIL IT WORKS. IT'S A SAFETY FEATURE." AFTER NUMEROUS INCIDENCES VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY ATTEMPTED TO HAVE ME PAY FOR THE FAILURE OF THEIR PRODUCT. UNDER EXTENDED WARRANTY THE HOUSING FOR THE DEFECTIVE PART IS COVERED, BUT NOT THE PART ITSELF. DEFECT IN THE PART IS A KNOWN PROBLEM. THIS IS THE SECOND MAJOR ISSUE I HAVE HAD WITH THIS VEHICLE IN LESS THAN 3 YEARS.

Exterior Lighting
Filed Nov 21, 201755,500 milesTX

JANUARY, THE DRIVER SIDE HEAD LIGHT STOPPED WORKING WHILE DRIVING AT NIGHT ON THE CITY STREET (REPLACED LIGHT). MARCH, THE PASSENGER SIDE HEAD LIGHT STOPPED WORKING WHILE DRIVING AT NIGHT ON CITY STREET (REPLACED LIGHT). JUNE, BOTH HEAD LIGHTS STOPPED WORKING WITHIN A MONTH OF EACH OTHER, BOTH WHILE DRIVING AT NIGHT ON RESIDENTIAL ROADS (AGAIN, REPLACED LIGHTS). NOVEMBER, BOTH LIGHTS STOPPED WORKING SHORTLY AFTER I LEFT WORK AND WAS LESS THAN A BLOCK AWAY, AT NIGHT. AFTER TAKING THE VEHICLE IN TO THE DEALERSHIP, DEALERSHIP REPORTS NO ISSUES, BUT DOES ACKNOWLEDGE ONGOING PROBLEM FOR OTHER OWNERS OF THE SAME VEHICLE TYPE. I DO NOT BELIEVE THIS TO BE A LIGHT BULB ISSUE (AS IMPLIED BY THE DEALERSHIP'S SERVICE DEPARTMENT) AND I AM CONCERNED FOR THE SAFETY OF ANYONE WHO MAY ALSO ENCOUNTER THIS PROBLEM.

Unknown or OtherCrash
Filed Nov 19, 201740,000 milesTX

VEHICLE WAS STATIONARY, IN PARK, BUT ENGINE WAS RUNNING. I WAS IN PASSENGER SEAT AND REACHED OVER TO TURN CAR OFF WITH KEY. I TURNED KEY TO TURN CAR OFF AND CAR ROLLED FORWARD 50 FEET RUNNING INTO A ROCK ENCASED RAISED FLOWER BED SUSTAINING $5000 WORTH OF DAMAGE.

Air Bags
Filed Nov 1, 2017OH

TAKATA RECALL

Unknown or Other
Filed Oct 24, 201715,000 milesWA

THE SUNROOF EXPLODED WHILE DRIVING AT HIGHWAY SPEED. NO VEHICLES AROUND AND NOTHING OVERHEAD TO IMPACT THE GLASS. I HAD TO PAY $1600 OUT OF POCKET FOR THE REPAIRS.

Electrical System
Filed Oct 2, 201752,879 milesCA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO SOUTH BAY VOLKSWAGEN (3131 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950) WHERE IT WAS DIAGNOSED THAT THE IGNITION COIL AND STEERING LOCK NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,879.

Engine
Filed Sep 20, 201772,844 milesMD

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO DARCARS VOLKSWAGEN SILVER SPRING (12511 PROSPERITY DR, SILVER SPRING, MD 20904) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FILED THE CONTACT'S COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 72,844. UPDATED 11/07/17*LJ CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 7/19/18*JB *TR

Electrical System
Filed Sep 16, 201720,000 milesTX

IGNITION KEY WOULD NOT TURN AT ALL, COULD NOT START CAR OR ENGINE. TRIED TURNING WHEEL, BRAKE, EMERGENCY BRAKE, GEARSHIFT, STILL COULD NOT TURN KEY. INTERNET SEARCH FOUND NUMEROUS PROBLEMS WITH VW JETTA IGNITION KEY PROBLEMS. THIS IGNITION SHOULD BE RECALLED DUE TO SAFETY CONCERNS.

Engine
Filed Sep 15, 201737,000 milesMI

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. UNABLE TO TURN OFF ENGINE.

Electrical System
Filed Sep 12, 201739,000 milesCA

HORN AND CAR ALARM STOP WORKING SINCE 09/03/2017. I WAS DRIVING ON A HIGHWAY WHEN MY HORN STOP WORKING, AS SOON AS I GOT A CHACE TO PULLED OVER, THAT'S WHEN I NOTICED THAT MY CAR ALARM STOPPED WORKING TOO, I CALLED THE DEALER TO MAKE AN APPOINTMENT TO FIXE IT THE ISSUE THAT IT SEEMS IT A MANUFACTURER RECALL BUT I'M GETTING CHARE FOR IT.

Unknown or Other
Filed Aug 30, 2017117,500 milesVA

CAR WAS ON, STOPPED AT A STOPLIGHT AND VEHICLE STALLED - ENGINE SHUT OFF. TWO DIFFERENT TIMES ON AUGUST 26, 2017.

Fuel/Propulsion System
Filed Aug 25, 201792,400 milesCA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VOLKSWAGEN OF DOWNTOWN LA, LOCATED AT 1900 S FIGUEROA ST LOS ANGELES, CA 90007) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 92,400.

Electrical System
Filed Aug 11, 2017103,000 milesGA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT FAILURES WITH THE ELECTRICAL SYSTEM, WHICH CAUSED THE LIGHTS, HORN, AND BATTERY TO FAIL, AND THE RADIO TO OVERHEAT. ALSO, THE ABS AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN OF SOUTH ATLANTA (LOCATED AT 4305 JONESBORO ROAD, UNION CITY, GA), BUT WAS NOT DIAGNOSED. THE VEHICLE TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECU WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 103,000.

Air BagsCrash1 injured
Filed Aug 7, 201777,000 milesOK

WHEN MY AIRBAG DEPLOYED, THE VW EMBLEM ON THE STEERING WHEEL POPPED OPEN TO THE LEFT AND THE AIRBAG PUSHED IT INTO MY LEFT ARM WHICH CAUSED A BURN AND MY ARM TO BLEED. I KNOW HAVE A GOOD SCAR ON MY LEFT ARM. IF THAT EMBLEM WOULD HAVE NOT BEEN THERE OR WOULD HAVE MAYBE OPENED DOWNWARDS I WOULD HAVE WALKED AWAY WITH A SMALL AIRBAG BURN TO THE RIGHT HAND ONLY.

Electrical System
Filed Aug 6, 2017AL

KEY GETS STUCK IN THE IGNITION, WHEN TRYING TO CUT THE CAR OFF

Tires › Tread/Belt
Filed Aug 2, 201778,945 milesCA

THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 205/55/R16 91H. WHILE DRIVING 60 MPH, THE CONTACT FELT A VIBRATION AND STATED THAT THE TIRES WOULD SKID WHILE ACCELERATING FROM A STOP. IN ADDITION, BOTH FRONT TIRES LOST PRESSURE. IN ADDITION, THE TREAD SEPARATED IN CHUNKS FROM THE DRIVER'S SIDE TIRE. THE TIRES DID NOT GRIP THE ROAD AND SLIPPED WHEN MAKING TURNS. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 78,945 AND THE TIRE FAILURE MILEAGE WAS 30,000.

Unknown or Other
Filed Aug 1, 201736,000 milesWV

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. VEHICLE WAS STATIONARY ON A STREET.

Unknown or Other
Filed Jul 28, 201768,000 milesCA

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Electrical System
Filed Jul 28, 201735,000 milesNJ

KEY GETS STUCK IN THE IGNITION WHEN TURNING OFF THE ENGINE. CANNOT TURN THE ENGINE OFF. THE KEY WILL NOT RETURN TO THE OFF POSITION.

Unknown or Other
Filed Jul 23, 201730,000 milesCA

KEY GETS STUCK IN THE IGNITION, IN THE ON POSITION, REPEATEDLY, SO YOU CAN'T TURN OFF THE ENGINE. VARIOUS "BAND AID FIXES" POSTED ONLINE BY SIMILAR SUFFERERS OF THIS PROBLEM, SUCH AS PUTTING IT IN DRIVE THEN IN PARK REPEATEDLY, OR APPLYING STRONG INWARD PRESSURE WHEN TURNING THE KEY ONLY "HELP" INTERMITTENTLY. FINALLY NOTHING WORKED, AND HAD TO LEAVE IT IN PARK, IDLING AND UNLOCKED WHILE WAITING FOR A LOCKSMITH/MECHANIC TO COME REMOVE THE IGNITION, IN ORDER TO BE ABLE TO TURN THE ENGINE OFF. THIS POSES A SIGNIFICANT HAZARD, NOT MECHANICALLY, BUT FOR THEFT, IN AN EMERGENCY, OR JUST GOING ABOUT THE DAY. THE VEHICLE SAT AT IDLE FOR SEVERAL HOURS BEFORE THE LOCKSMITH COULD COME. THIS IS A KNOWN ISSUE WITH THE JETTA, AND NO RECALL HAS BEEN ISSUED.

Unknown or Other
Filed Jul 14, 201769,000 milesNC

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Electrical System
Filed Jul 13, 2017CA

I PURCHASED MY 2014 JETTA SE 1.8T. DEALER ON MARCH 24 TH 2014. I WAS NEVER NOTIFIED OF THE RECALL . I NEVER WENT BACK GOT SERVICE THERE HOWEVER THE SAME DEALER REPORTED THIS RECALL WAS PERFORMED HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2014/RCMN-14V182-3299 MY CONCERN IS THAT I HAVE EXPERIENCED NUMEROUS ISSUES 1 WITH THE CHARCOAL CANISTER WHICH WAS DIRECTLY RELATED TO THE FUEL RAIL RECALL AND CAUSE MY CAR TO SHOWS SIGNS OF S FAILING TURBO WHILE UNDER WARRANTY AND I WAS TOLD IT WAS NOT COVERED . HOWEVER THIS JETTA A6. IS PZVE VEHICLE AND COVERED UP TO 12 -15 YEARS 150,000 MILES THE FIRST CLAIM I FILED WAS NOT HONORED BY VW. AND I WASH TOLD I COULD DRIVE MY CAR W/O ISSUE. THEN MY TRANSMISSION. FAILS AND I AM CERTAIN MY FUEL PROBLEM MY ENGINE LIKE MY EPC LIGHT AND ALL THE ABOVE ARE RELATED. BUT IN THIS CASE THE FACT THAT I WAS NEVER CONTACTED ABOUT THIS RECALL AND IT DOES SHOW ACCORDING TO THEIR RECORDS 3 DAYS AFTER I DROVE OFF THE LOT I WAS LATER INFORMED BY FORMER TECHS THAT IT NEVER HAPPENED WHICH MAKES SELFIE AS I NEVER RETURNED TO THAT LOT UNTIL 10/28/2016. SO IT WAS NOT DONE. I HAVE BEEN APPROACHED NUMEROUS TIMES WHILE DRIVING BEING TOLD THAT S FLAME EXISTED UNDER MY VEHICLE WHILE DRIVING BUT I DID NOT PUT IT TO ANYTHING NOW I REALIZE AND FEEL AS THOUGH I WAS SOLD A LEMON OR CAR CONTAINING FAULTS THAT WERE UNFORESEEN CAR LITERALLY JUST QUIT AFTER DRIVING OFF MCKENNA LOT AFTER SERVICE DTLA VW CLAIMS I MAY HAVE A FAILING TURBO ERROR CODE READ BUT NEVER ADDRESSED UNTIL AFTER I LEFT W

Exterior Lighting
Filed Jun 30, 2017MD

HEADLIGHT BULBS CONTINUOUSLY BURNOUT. HAVE REQUIRED REPLACEMENT EVERY 2000-2500 MILES OR LESS. SOMETIMES ONE SIDE BURNS OUT ONLY. WHEN THAT SIDE IS REPLACED, THE OTHER SIDE WILL BURNOUT IN 2 WEEKS OR LESS TIME UNDER NORMAL HIGHWAY DRIVING. THIS IS MAJOR SAFETY DEFECT THAT IS KNOWN TO VW.

Exterior Lighting
Filed Jun 30, 201746,000 milesSC

PREMATURE BURNOUT ON THE LOW BEAMS. REPLACED THE BULBS 3 TIMES IN LESS THAN 2 YEARS. PASSENGER SIDE THE FIRST TIME, BOTH THE SECOND TIME (9 MONTHS) AND NOW THE DRIVER SIDE AGAIN (6 MONTHS).

Unknown or Other
Filed Jun 24, 201747,000 milesMI

IGNITION KEY GETS STUCK IN THE ON POSITION AND CANNOT TURN THE CAR OFF. IT ALSO STICKS WHEN OFF AND CANNOT GET THE CAR STARTED. IN A WEB SEARCH I FIND THAT THIS IS A COMMON PROBLEM. THE COST TO REPLACE IS ~$800 THIS IS A REPEATED PROBLEM AND HAPPENS ON AN ALMOST DAILY BASIS. VW CLAIMS THERE IS NO RECALL. IN MY OPINION, THIS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE A RECALL.

Electrical System
Filed Jun 24, 201774,131 milesNV

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Unknown or Other
Filed Jun 19, 201760,000 milesTN

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Unknown or Other
Filed Jun 18, 2017PA

KEY STUCK IN RUNNING POSITION. CAR WILL NOT STOP RUNNING. CANNOT TURN CAR OFF

Air BagsCrash
Filed Jun 10, 201732,043 milesPA

THE VEHICLE WAS IN A FRONT-END COLLISION AND THE AIRBAGS DID NOT DEPLOY. THIS YEAR/MAKE/MODEL WAS NOT RECALLED AND MAYBE SHOULD BE??? VEHICLE WAS IN MOTION, REAR-ENDED THE CAR IN FRONT OF IT. THE ENTIRE FRONT END IS SMASHED IN. NO AIRBAGS ACTIVATED - NEITHER DRIVER NOR PASSENGERS SIDE.

Air BagsCrash2 injured
Filed Jun 9, 201737,988 milesNY

MY CAR WAS INVOLVED IN A FRONT END COLLISION AND MY AIR BAGS DID NOT DEPLOY. MY VEHICLE WAS TOTALED. MY CAR WAS MOVING AT A SLOW SPEED TO MAKE A LEFT TURN WHEN ANOTHER VEHICLE HIT MY VEHICLE AT A FAST SPEED

Electrical System
Filed Jun 5, 201729,000 milesCA

KEY GETS STUCK IN THE IGNITION WHEN TURNING OFF ENGINE.

Electrical System
Filed Jun 4, 201721,000 milesIN

CAN NOT TURN IGNITION TO "OFF" POSITION WHEN ENGINE IS RUNNING. CAR WAS PLACED IN PARK L, PARKED IN GROCERY STORE FL T SURFACE PARKING LOT. DROVE CAR BACK HOME,TRIED AGAIN TO NO AVAIL. CAR WAS STATIONARY.

Electrical System
Filed May 24, 201730,000 milesMD

IGNITION KEY WILL NOT ROTATE IN IGNITION SWITCH TO TURN ENGINE OFF. THIS IS A COMMON DEFECTIVE DESIGN CONDITION IN THE NON-KEYLESS MODELS. ONE TRICK LEARNED ON INTERNET IS TO TAP END OF KEY WITH SCREWDRIVER HANDLE WHILE LIGHTLY TURNING IN OFF DIRECTION. SAFETY CONCERN IS INABILITY TO TURN CAR ENGINE OFF IN EMERGENCY, ELECTRICAL FAULT/FIRE OR FOR POLICE SAFETY.

Power Train
Filed Apr 27, 201799,107 milesCA

I WAS DRIVING ON THE FREEWAY ON MY WAY TO WORK ON 4/14/17 AT 6:15AM THE CHECK ENGINE LIGHT CAME WHEN I WAS DRIVING 60MPH. THE VEHICLE LOST POWER AND I WAS NOT ABLE TO DRIVE NO MORE THAN 40MPH. I WAS TRAVELING IN THE FAST LANE AND HAD TO PULL TO THE RIGHT SHOULDER AS OTHER CARS TRAVELED AT HIGH SPEEDS. I MANAGED TO DRIVE TO THE SHOULDER. I ATTEMPTED TO PROCEED AND DRIVE BUT MY VEHICLE DID NOT ADVANCE. I TOOK MY VEHICLE TO THE VW DEALERSHIP IN SAN BERNARDINO, CA. I WAS FORCED TO PAY $135 FOR A DIAGNOSTIC. I WAS TOLD THAT THE REASON MY CAR DID NOT WORK WAS BECAUSE MY TRANSMISSION HAD LEAKED ALL THE OIL. I WAS ALSO TOLD THAT THE COOLING UNIT FOR THE TRANSMISSION AND LINES HAD TO BE REPLACED. I DID NOT HAVE ANY OTHER ALTERNATIVE BUT TO PAY $1086.00 TO REPAIR MY VEHICLE. THE SERVICE ADVISOR SAID MY VEHICLE WAS OUT OF WARRANTY AND I HAVE TO PAY OUT OF POCKET. AFTER REVIEWING THE NHTSA WEBSITE I CAME ACROSS NHTSA CAMPAIGN 14V182000. I INFORMED THE SERVICE ADVISOR OF THE CAMPAIGNED AND SHE SAID MY VEHICLE WAS NOT PART OF THE RECALL. ALL THE COMPONENTS MENTIONED IN SUCH RECALL WERE THE ONES THAT APPLIED TO MY VEHICLE. THE DESCRIPTION OF THE RECALL VEHICLES ALSO MATCHED MY VEHICLE. I WAS TOLD MY VEHICLE DID NOT HAVE ANY RECALL AND I HAD NO OPTION BUT TO PAY OUT OF POCKET. I WAS ALSO TOLD THAT I NEEDED A NEW TRANSMISSION WHICH COST $5703. MY VEHICLE HAD 99107 MILES WHEN IT WENT IN FOR REPAIRS. THE SERVICE ADVISOR SAID THAT MY VEHICLE HAD BEEN REPAIRED AND TEST DROVED BY THE SENIOR SHOP F

Exterior Lighting
Filed Apr 16, 201714,000 milesCA

REPEATED AND FREQUENT HEADLIGHT FAILURE/BURN OUT. CHRONIC ISSUE. BOTH HEADLAMPS.

Unknown or Other
Filed Apr 13, 201755,000 milesNC

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Service BrakesCrash1 injured
Filed Mar 29, 2017CA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHOOK AND THE INSTRUMENT PANEL LIGHTING FLASHED. THE DRIVER DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN OR STOP. AS A RESULT, THE DRIVER CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE LEFT SHOULDER AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE INJURIES TO THE OTHER VEHICLE OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS AWAITING DIAGNOSIS. SEVERAL WEEKS PRIOR TO THE COLLISION, THE VEHICLE WAS TAKEN TO THE DEALER FOR THE FLASHING INSTRUMENTAL PANEL LIGHTING AND INTERMITTENT STARTING ISSUE. AT THAT TIME, THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW BATTERY. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Service Brakes
Filed Mar 22, 201780 milesCA

MY HEADLIGHTS GOING OF YESTERDAY WHEN I TURN ON I HAVE TO DRIVE BACK HOME ON DARK ROAD! THIS WAS VERY DISSAPOINTED SITUATION SINCE THE DEALER SELL THIS CAR TO ME AS A CERTIFIED VEHICLE, ALSO MY CAR VIBRATES EVERYTIME THAT I BREAKING ON THE ROAD THAT STAR HAPPENING RIGHT AFTER I TAKE THE CAR OOUT OF THE DEALER!

Fuel/Propulsion System
Filed Mar 4, 201772,186 milesCA

FLASHING GLOW PLUG LIGHT WITH CHECK ENGINE LIGHT THEN DIED IN TRAFFIC, WOULD NOT RESTART. DEALER DIAGNOSED: DIESEL HIGH PRESSURE FUEL PUMP CATASTROPHIC FAILURE. PUMP DEBRIS CONTAMINATES FUEL SYSTEM, REQUIRING REPLACEMENT OF FUEL INJECTORS, LINES, LOW PRESSURE PUMP, AND CLEANING FUEL TANK. ESTIMATED COST $6,700.

Exterior Lighting
Filed Feb 20, 201756,000 milesMI

HEADLAMPS AND FOG LAMPS BURNING OUT. MAY BE BAD 173 OR 109 RELAY OR WIRE COMING FROM FUSE BOX, FUSE 16 IS TOO SMALL. MAY ALSO BE BAD SOFTWARE IN HEADLIGHT CONTROL MODULE.

Fuel/Propulsion System
Filed Feb 7, 201783,102 milesCA

THE CAR BROKE DOWN JUST AFTER A DASH LIGHT CAME ON; LITERALLY JUST STOPPED RUNNING. THE CAR WOULD CRANK BUT WOULD NOT TURNOVER. THANK GOODNESS I WAS ABLE TO GET OFF THE ROAD AND OUT OF HARMS WAY. THE VEHICLE WAS TOWED TO THE LOCAL VW DEALERSHIP AND THEY DIAGNOSED. THE GENTLEMAN I SPOKE WITH STATED THEY DID NOT EVEN RUN THE DIAGNOSTIC BECAUSE THEY CHECK THE HIGH PRESSURE FUEL PUMP FIRST. WHEN THEY CHECKED IT, THEY FOUND "METAL SHAVINGS" AND QUOTED A COMPLETE REBUILD OF THE SYSTEM BECAUSE "THEY DO NOT KNOW HOW FAR THE METAL SHAVINGS" TRAVELED. THE CAR IS OUT OF THE MANUFACTURE WARRANTY BUT THE MECHANIC STATED HE USUALLY SEES EXTENDED WARRANTIES ON THIS TYPE OF ISSUE. NOT ONLY DOES THIS CAR FALL UNDER THE EMISSIONS LAWSUIT, NOW THIS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →