2009 Volkswagen Jetta complaints

I DROVE HOME FROM WORK ON 9/28/2013 GOT OFF THE FREEWAY, CAME TO A STOP AT END OF OFFRAMP AND THE FIRST WARNING LAMP CAME ON INDICATING A GLOW PLUG FAILURE. IT CONTINUED TO RUN AND I DROVE TO A NEARBY PARKING LOT AT APPROX. 50% POWER, PARKED, CYCLED THE IGNITION FROM ON TO OFF AND BACK ON AGAIN. THIS CLEARED THE FAULT TEMPORARILY, I DROVE TOWARD HOME AND WITHIN ANOTHER 2 MILES THE SAME GLOW PLUG FAULT RETURNED ALONG WITH THE CHECK ENGINE SYMBOL AND A WARNING INDICATING WORKSHOP WAS NEEDED. THE FOLLOWING DAY I BOUGHT A CODE READER, READ THE CODES AND FOUND SEVERAL LOGGED, SOME OF WHICH IM CERTAIN WERE RESIDUAL FAULTS FROM THE ACTUAL CAUSE OF THE FAILURE WHICH WAS INDICATED BY A RECURRING "LOW FUEL RAIL PRESSURE" FAULT. I HAVE CALLED THE DEALER WHICH INSTRUCTED ME TO LOOK AT THE FUEL FILTER AND AIDED BY AN ONLINE TECH INFO BLOG I INSPECTED THE HIGH PRESSURE FUEL PUMP ACTUATOR FOR METAL DEBRIS. THE FUEL FILTER INSPECTION SHOWED SMALL, TRACE AMOUNTS OF METAL DUST WHILE THE FUEL PUMP INSPECTION SHOWED LARGER AND MORE SUBSTANTIAL METAL SHAVINGS UNDER THE ACTUATOR. THE INSPECTION OF THE TWO COMPONENTS ARE INDICATIVE AND INLINE WITH SIMILAR FINDINGS THAT PROVE HIGH PRESSURE FUEL PUMP FAILURE, IT SHOULD BE NOTED THAT NO TRACE OF GASOLINE WAS FOUND IN THIS SYSTEM AND ONLY CLEAN DIESEL FUEL WAS PRESENT DURING INSPECTION. FUEL FILTER WAS JUST CHANGED IN AUG 20 2013 AT SAME TIME AS TIMING BELT WHERE HPFP DRIVE GEAR WAS RETORQUED. I NOW HAVE A CAR THAT IS NOT FUNCTIONAL AND I'M NOT HAPPY.

MY '09 JETTA HAD A "BULB FAILURE" LIGHT SPORADICALLY TURN ON OVER THE COURSE OF 3 DAYS (SOMETIMES IT WAS ON AND SOMETIMES IT WASN'T WHEN I STARTED THE CAR), AND WHEN IT WAS ON, I NOTICED THAT MY PASSENGER-SIDE HEADLIGHT WAS OUT. I TOOK IT IN TO THE DEALERSHIP AND IT TURNED OUT TO BE A BURNT FUSE, AND THEY NOTIFIED ME THAT IT AFFECTED MY BRAKE LIGHTS AS WELL. THEY REPLACED THE ENTIRE FUSE BOX FOR A PRICE OF $515.00 (THIS WAS ON WED. 9/18/2013). ON FRIDAY, 9/27/2013, THE "BULB FAILURE" LIGHT CAME ON AGAIN, AND NOW MY DRIVER'S SIDE HEADLIGHT IS OUT. I HAVE FOUND THAT THIS IS OCCURRING A LOT WITH OTHER 2009/2010 VW VEHICLES. *TR

VEHICLE ENGINE STOPPED COMPLETELY DEAD AND WAS NEARLY REARENDED . WAS NOT ABLE TO RESTART VEHICLE AND WAS TOWED BACK TO VOLKSWAGEN DEALERSHIP. VOLKSWAGEN TOLD ME THE HIGH PRESSURE FUEL PUMP WAS BAD AND REPAIR WOULD COST $10,000.00 AFTER A FURIOUS ARGUMENT WAS TOLD THEY WOULD FIX IT. THIS PROBLEM HAS HAPPENED TO MANY VEHICLES THAT HAVE NOT REPORTED IT TO NHTSA WHEN ARE YOU GOING TO PUT A STOP TO THIS MAJOR PROBLEM. MAYBE WHEN SOMEONE GETS KILLED *JS

LEFT THE WAL-MART PARKING LOT AND THE CAR STALLED WHILE DRIVING. LUCKY NO ONE WAS BEHIND US. TRIED TO RESTART BUT THE CAR WOULD NOT START. HAD A TOW TRUCK TAKE IT TO OUR HOME. MY HUSBAND READ THE TROUBLE CODE "000135 - FUEL RAIL/SYSTEM PRESSURE P0087 - 000 - TOO LOW" LOOKED IT UP ON THE INTERNET AND FOUND THIS IS CAUSED BY THE HPFP MALFUNCTIONING. NHTSA HAS A CURRENT INVESTIGATION ONGOING ON THIS ISSUE, I HOPE YOU CAN HELP, THIS COULD HAVE BEEN VERY DANGEROUS, AS MY DAUGHTER WAS SUPPOSED TO TAKE THE CAR TO COLLEGE THIS WEEKEND AND THIS COULD HAVE HAPPENED ON THE HIGHWAY OR IN ORLANDO CITY TRAFFIC. WE HAVE HAD DIESEL CARS SINCE 1998, 2 OTHER TDIS AND MY HUSBANDS TRUCK IS A DIESEL, WE FUEL THEM AT SAM'S CLUB UNLESS WE ARE ON THE ROAD, THERE HAS NOT BEEN ANY ACCIDENTAL FUEL MIX UPS. PLEASE LET ME KNOW IF I CAN BE OF FURTHER ASSISTANCE. *TR

WHEN PULLING INTO WORK, MY AIRBAG LIGHT CAME ON ALONG WITH A MESSAGE THAT SAID "AIRBAG FAULT!" I HAVE SINCE HAD THIS DIAGNOSED AS A FAILED CLOCK SPRING (LOCATED IN THE STEERING COLUMN), WHICH VW WILL NOT REPLACE BECAUSE THE CAR IS OVER MILEAGE AND TOO OLD FOR ANY KIND OF GOODWILL REPLACEMENT OF THE PART. SINCE THIS IS A CRITICAL SAFETY SYSTEM, I AM DISAPPOINTED THAT IT FAILED ON AN EFFECTIVELY NEW CAR, WHEN NONE OF THE 15-20 YEAR OLD BEATERS I'VE DRIVEN HAVE EVER HAD A CLOCK SPRING FAILURE. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PARKED FOR ONE MONTH. ONCE THE CONTACT STARTED THE ENGINE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

REAR DRIVER SIDE DOOR WILL NOT LOCK. THE DOOR CAN NOT BE LOCKED WITH THE REMOTE OR MANUALLY. THIS IS A VERY SERIOUS SAFETY ISSUE. HAVE ALSO NOTICED THAT THE ALARM WILL NOT BEEP WHEN ARMED WITH THE REMOTE. *JB

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, HE NOTICED SMOKE AND FLAMES COMING FROM THE REAR DRIVER'S SIDE TIRE. THE CONTACT STATED HE WAS ABLE TO PUT THE FIRE OUT WITH WATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE REAR DRIVER'S SIDE CALIPER HAD SEIZED AND OVERHEATED, WHICH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

WHILE TRAVELING ON RT 287 @ 10:30 PM ALL OF SUDDEN THE LIGHTS ON PASSENGER SIDE WENT OUT FROM FRONT TO BACK OF VEHICLE (HEADLIGHTS,MARKERS,BLINKERS,AND BRAKE LIGHT. AND THEN THE THE OTHER SIDE WENT OUT ALSO I FOUND MYSELF IN THE DARK WHICH IS A SAFETY CONCERN WHEN YOU HAVE TRACTOR TRAILERS TRAVELING AROUND YOU AT EXCESSIVE SPEEDS. WHICH I ALMOST GOT HIT. THE NEXT DAY EVERYTHING WAS WORKING AGAIN THEN IT WENT OFF AGAIN. I CAN ONLY DRIVE THIS VEHICLE BEFORE SUNSET. ( THERE SHOULD BE RECALL ON THIS BEFORE SOMEONE GETS KILLED AS IT ALMOST HAPPEN TO ME.) IF YOU RESEARCH THIS YOU WILL NOTICE THAT OTHERS ARE HAVING SAME ISSUE. *TT

AIR BAG WARNING LIGHT CAME ON. TECHNICIAN SAYS PASSENGER SEAT SENSOR FAILURE, $1200.00 REPAIR ESTIMATE. THREE WEEKS UNTIL NEW SENSOR ARRIVES FROM THE FACTORY. NOW I'M DRIVING A CAR WITH NO AIR BAGS, UNTIL THE PART ARRIVES AT THE DEALER. AIR CONDITIONING FAILURE HAPPENS WITHIN HOURS OF AIR BAG SENSOR FAILURE. SENSOR AND A/C CONNECTED THROUGH SAME 5 AMP FUSE WHICH FAILED. REPLACING THE FUSE ACTIVATES THE A/C, BUT FUSE WILL RANDOMLY FAIL AGAIN AFTER SEVERAL ENGINE RESTARTS. TECHNICIAN SAYS FUSE WILL STOP FAILING ONCE THE AIR BAG SENSOR IS REPLACED. COULD, WHAT EVER TRANSIENT CAUSING THE FUSE FAILURE, BE CAUSING THE AIR BAG SENSOR FAILURE? COULD THE TRANSIENT, BE ATTENUATED BY THE SENSOR UNTIL THE SENSOR FINALLY FAILS? *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP WAS DISINTEGRATING FROM THE INSIDE, SENDING METAL SHAVINGS THROUGH THE FUEL SYSTEM. AS A RESULT, THE HIGHER PRESSURE FUEL PUMP BECAME DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY DECIDED TO COVER THE COST OF THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 90,205.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 125,680 AND THE CURRENT MILEAGE WAS 127,000.

LIKE HAS BEEN REPORTED BY MANY OTHER OWNERS, THE DRIVERS SIDE REAR DOOR LOCKING MECHANISM IS FAULTY. DOOR INTERMITTENTLY LOCKS WHEN THE LOCK BUTTON IS PRESSED. SOMETIMES THE DOOR WILL LOCK AND REMAIN LOCKED. WHEN THIS HAPPENS THE DOOR CANNOT BE UNLOCKED FROM INSIDE OR OUTSIDE THE CAR WITHOUT REPEATEDLY TRYING UP TO 30 TIMES IN SOME INSTANCES. THIS IS A MAJOR SAFETY CONCERN. IF THE DOOR IS LOCKED AND THERE IS AN ACCIDENT, OCCUPANTS WILL NOT BE ABLE TO ESCAPE. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE SEAT BELT RETRACTION SYSTEM FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 148,212.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE STEERING WHEEL COVER SLIP IN THE AIR BAG HORN AREA WAS DEFECTIVE AND THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD ERRONEOUSLY DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 08/27/13*LJ THE STEERING AIR BAG COVER ALSO SERVED AS THE HORN CONTACT AREA I.E. THE CONSUMER HAD TO PRESS THE AIR BAG COVER TO ACTIVATE THE HORN. THE STEERING WHEEL AIR BAG COVER WAS SPLITTING IN MULTIPLE AREAS DUE TO HORN USAGE I.E PRESSING ON THE COVER TO ACTIVATE THE HORN. THE STEERING WHEEL AIR BAG COVER SHOULD WITHSTAND A LIFETIME OF USE WITHOUT FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THEY REFUSED TO REPLACE THE STEERING WHEEL AIRBAG WHICH INCLUDED THE COVER. UPDATED 08/29/13 UPDATED 09/24/13

AFTER RETURNING FROM A SERVICE AT THE DEALER, MY 2009 SPORTWAGEN INSTRUMENT WARNING LIGHTS DISPLAYED A FLASHING GLOW PLUG LIGHT FOLLOWED IMMEDIATELY BY A MESSAGE TO BRING THE VEHICLE TO IN FOR SERVICE. WE WERE FOUR HOUSES DOWN FROM OUR DRIVE, AND AS WE PULLED INTO THE DRIVEWAY, THE VEHICLE SHUT OFF AND WOULD NOT RESTART. IT WAS TOWED TO THE DEALER WHO REPORTED METAL DEBRIS IN THE FUEL FILTER INDICATING A HIGH PRESSURE FUEL PUMP FAILURE AND A COST FOR REPLACEMENT PARTS (ENTIRE FUEL SYSTEM) TOTALING OVER $5000. THIS IS A CERTIFIED PRE-OWNED VEHICLE, OWNED FOR LESS THAN ONE YEAR. I CALLED AND FILED A CLAIM WITH VW USA. *TR

VEHICLE, 2009 VW SPORTWAGEN TDI, WAS TRAVELING BETWEEN 40-45 MPH WHEN IT SUDDENLY LOST POWER. THEN THE GLOW PLUG WARNING LIGHT CAME ON ALONG WITH THE MESSAGE 'ENGINE MALFUNCTION, WORKSTATION' DISPLAYED IN THE MULTIFUNCTION DISPLAY ON THE DASH. LUCKILY NARROWLY AVOIDED ACCIDENT AS CAR LIMPED THROUGH INTERSECTION. DEALER NOTED THAT THE PROBLEM IS DUE TO METAL SHAVINGS IN THE FUEL SYSTEM DUE TO PART FAILURE, PRESUMABLY THE HIGH PRESSURE FUEL PUMP. *TR

THE FUSE BOX MELTED CAUSING FAILURE TO MANY OF THE VEHICLES FUNCTIONS. HAD I BEEN MOVING OR IN A CRASH - I WOULD HAVE BEEN UNABLE TO UNLOCK DOORS, OPEN WINDOWS ETC. THEY FUSE BOX ISSUES STARTED WITH SHORTING OUT THE HEADLIGHTS (ANOTHER SAFETY ISSUE). VW REFUSES TO ACKNOWLEDGE THE SEVERITY OF THIS ISSUE. I KNOW THIS HAS HAPPENED WITH MANY OTHER OWNERS AS WELL. I AM VERY DISAPPOINTED AND CONCERNED FOR MY SAFETY AS WELL AS OTHERS. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 55 MPH, THE SUNROOF EXPLODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. UPDATED 9/4/13 *CN

I NOTICED FIRST THAT THE ALARM WILL NOT CHIRP WHEN ACTIVATED HOWEVER THE LIGHTS WILL FLICKER. AS A RESULT IT WAS THE REAR DRIVER SIDE DOOR WILL NOT LOCK. AFTER THE RAIN SEASON THE PROBLEM WENT AWAY. IT DID HAPPEN EVERY YEAR TILL IT STOPS WORKING ALL TOGETHER. I FOUND OUT BY OTHER OWNERS THAT IT IS A COMMON PROBLEM AND THAT I WAS LUCKY THAT THE LOCK WAS JAMMED UNLOCK, IF IT WAS JAMMED LOCKED IT WAS UNABLE TO REPAIR WITHOUT DAMAGING THE DOOR. I FEEL IF SO MANY OWNERS ARE HAVING THE SAME PROBLEM IN A FAIRLY NEW CAR IT SEEMS A MANUFACTURING DEFECT AND NOT WEAR AND TEAR. *TR

CAR IS A JETTA TDI (DIESEL ENGINE). ENGINE WARNING LIGHT APPEARED WHILE DRIVING, APPROXIMATELY 50 YARDS LATER WHILE SLOWING DOWN THE ENGINE FAILED AND WOULD NOT RESTART. CAR WAS STOPPED AT INTERSECTION ON A BUSY 5 LANE ROAD AT 5:30 PM WITH CARS COMING FROM BEHIND AND AROUND AT SPEEDS OF 45+ MPH. SHERIFF CAME TO DIVERT TRAFFIC TO PREVENT A WRECK AND ALLOW TOW TRUCK TO TOW CAR SAFELY. DEALER STATES THAT HIGH PRESSURE FUEL PUMP FAILED, RUINING FUEL SYSTEM, QUOTES POTENTIAL REPAIR COST OF $8,500. FILLED FUEL TANK 5 MILES PRIOR TO INCIDENT WITH 11 GALLONS OF DIESEL FUEL (REPUTABLE FUEL DEALER, ALMOST ALWAYS USE THIS DEALER). THERE WAS NO WARNING PRIOR TO THE INCIDENT -- NO ROUGH ENGINE OR STALLING OR TROUBLE OF ANY KIND. CAR IS DRIVEN BY ONLY ONE DRIVER AND IS WELL MAINTAINED, HAS NEVER BEEN FUELED WITH ANYTHING BUT DIESEL FROM REPUTABLE DEALERS. CAR IS USUALLY DRIVEN ON THE FREEWAY (DEALER RECOMMENDED IT SPECIFICALLY FOR A LONG FREEWAY COMMUTE). LUCKY THAT IT DIDN'T STALL AT HIGH SPEED ON FREEWAY. *TR

THE EXHAUST FLAP IS STICKING IN THE OPEN POSITION, THUS CAUSING WARNING LIGHT ON DASH TO COME ON. *TR

SEAT BELT WARNING LIGHT AND CHIME COME ON AND OFF RANDOMLY EVEN WHEN THE SEAT BELT IS ENGAGED. THIS OCCURS WHEN THE VEHICLE IS BOTH IN MOTION AND AT A STANDSTILL. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND TO A MECHANIC, WHO DETERMINED THAT ONE OF THE PRESSURE SENSORS IN THE EXHAUST SYSTEM HAD FAILED. THE DEALER REPLACED BOTH SENSORS BECAUSE IT WAS IMPOSSIBLE TO REPLACE JUST ONE. THE MECHANIC SPOKE WITH THE MANUFACTURER, BUT WAS TOLD THAT THERE WAS NOT A REPAIR AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 143,000. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE AIR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. *TR

2009 JETTA SPORTWAGEN TDI HPFP FAILURE AND FUEL SYSTEM CONTAMINATION. FAILURE OF HPFP SENDS METAL PARTICLES THROUGHOUT FUEL SYSTEM VIA FUEL RETURN LINES. THIS IS SERIOUS AND EXPENSIVE ISSUE TO REPAIR. VW DID ACKNOWLEDGE ISSUE WITH HPFP AND REPAIRED AT THEIR EXPENSE. *TR

VEHICLE BEGAN STALLING AT STOPS AT ABOUT 55000 MILES. VEHICLE AT COMPLETE STOP, TAKE FOOT OF BRAKE AND IT EITHER (1) ROLLS THEN MOVES FORWARD, (2) LURCHES/SHUTTERS AND MOVES FORWARD OR (3) STALLS BEFORE PUTTING FOOT ON GAS. THE STALLING HAS BECOME MORE FREQUENT IN THE LAST MONTH AND ON MAY 31 2013, THE VEHICLE STALLED MULTIPLE TIMES AND ON ONE OCCASION DID NOT RESTART AFTER APPROXIMATELY HALF DOZEN ATTEMPTS BUT FINALLY MANAGED TO RESTART. THE VEHICLE IS GOING IN FOR SERVICE TO HOPEFULLY IDENTIFY AND FIX THIS ISSUE ON JUNE 3 2013. THE LURCHING FORWARD CAN BE DRASTIC AND THE POTENTIAL FOR "JUMPING" FORWARD INTO ANOTHER CAR AND CAUSING AN ACCIDENT IS NOW A REAL CONCERN. *TR

MY ENGINE CHECK LIGHT CAME ON, FOLLOWED BY THE GLOW PLUG LIGHT AND THEN MY ENGINE STALLED AND DIED 30 SECS LATER. MY HAZARD LIGHTS, DASHBOARD LIGHTS, ETC FUNCTIONED, BUT I COULD NOT BRING THE ENGINE BACK TO LIFE. POLICEMAN SUGGESTED IT MAY BE A FUEL PUMP, BECAUSE WHEN I TRIED THE ACCELERATOR PEDAL WHILE TRYING TO START THE CAR, IT DID NOT HELP. I HAD 3/4 TANK OF DIESEL STILL IN MY TANK AND I ALWAYS FILL AT THE SAME PUMP WHICH HAS A YELLOW HANDLE AND SAYS "DIESEL" AND I AM THE ONLY ONE WHO HAS FILLED THE TANK ON THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WHILE ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE DIESEL FUEL INJECTOR FAILED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. *TR

WE WERE DRIVING OUR 2009 VOLKSWAGEN JETTA TDI DOWN THE HIGHWAY AT 65MPH ON FRIDAY MAY 24, 2013 WHEN SUDDENLY THE CAR BEGAN TO SHAKE AND SHUDDER VIOLENTLY. IT WAS VERY SCARY AND THEN IT SEEMED THAT THE POWER WAS COMING IN AND OUT. BECAUSE OF THE SUDDEN SHAKING AND LOSS OF POWER, I HAD TO VERY QUICKLY PULL TO THE SIDE OF THE ROAD, TO AVOID CAUSING AN ACCIDENT ON A HEAVILY CONGESTED HIGHWAY ON A HOLIDAY WEEKEND. THE VEHICLE IS ALWAYS SERVICED BY THE DEALERSHIP (INCLUDING ALL OIL CHANGES) AND IS UP TO DATE ON ALL PERTINENT MAINTENANCE. THE DEALERSHIP HAS DIAGNOSED THE VEHICLE WITH A FAILED HIGH PRESSURE FUEL PUMP (HPFP) AND HAS ACCUSED US OF SOMEHOW ALLOWING METAL INTO THE DIESEL FUEL (THEY EVEN HAD SOME METAL "SAMPLES" TO SHOW ME AT THEIR SERVICE COUNTER, HOW BIZARRE). I WENT BACK TO THE FUEL STATION WHERE WE LAST FILLED UP AND SPOKE TO THE MANAGER, WHO SAID THERE HAVE BEEN NO REPORTS OF ANY ISSUES RELATED TO CONTAMINANTS OF ANY KIND IN THEIR DIESEL FUEL. WE ARE STUCK WITH A $6,000 BILL FOR A DEALER-MAINTAINED CAR THAT HAS ~83,000 MILES ON IT AND IS JUST OVER 3 YEARS OLD, IN ADDITION TO THE FRIGHT OF A VIOLENT LOSS OF THE VEHICLE'S POWER, AT HIGHWAY SPEEDS. *TR

ON WEDNESDAY 5/22/13 I WAS DRIVING MY 2009 VW JETTA TDI AT ABOUT 45MPH WHEN ALL THE SUDDEN THE CHECK ENGINE LIGHT CAME ON, THE GLOW PLUG LIGHT STARTED FLASHING, AND ENGINE FAULT WORKSHOP CAME UP ON MY DISPLAY. THE CAR LOST POWER AND WASN'T RUNNING RIGHT. I IMMEDIATELY STOPPED THE CAR AND CALLED MY LOCAL VW DEALERSHIP TO SEE IF THE CAR WAS SAFE TO DRIVE. (WARNING IF THIS HAPPENS TO YOU DO NOT DRIVE THE CAR NO MATTER WHAT THE DEALERSHIP SAYS!!!!!) THE VW DEALERSHIP SAID IT WAS SAFE TO DRIVE THE CAR TO THE DEALERSHIP SINCE ALL THE WARNING LIGHTS WHERE ORANGE AND NOT RED. THE CAR HAD VERY LOW POWER WHILE DRIVING TO THE DEALERSHIP AND EVENTUALLY DIED. I THEN TOWED THE CAR TO THE DEALERSHIP AND AFTER 2 DAYS GOT THE DREADED CALL THAT THE HPFP(HIGH PRESSURE FUEL PUMP) HAD FAILED AND SENT METAL SHRAPNEL THROUGHOUT THE ENTIRE FUEL SYSTEM . VW IS TELLING ME THIS IS GOING TO COST ME $7,000 TO FIX WHICH IS ABSOLUTELY ABSURD SINCE VW IS VERY AWARE OF THIS PROBLEM AND HAS COVERED THE COSTS FOR OTHER PEOPLE WHEN THIS HAS HAPPENED. I DON'T THINK IT IS RIGHT THAT A 4 YEAR OLD CAR WITH 80K MILES ON IT SHOULD HAVE A REPAIR COST THIS HIGH. THERE SHOULD BE SOME SORT OF FAIL-SAFE ON THE HPFP THAT WHEN IT FAILS IT DOES NOT SEND METAL SHRAPNEL THROUGHOUT THE FUEL SYSTEM. I AM CURRENTLY WRITING LETTERS TO THE DEALERSHIP AND TO VW AMERICA TO LET THEM KNOW MY DISAPPOINTMENT IN THEIR PRODUCT. THIS PROBLEM IS HAPPENING WAY TO OFTEN TO NOT HAVE A RECALL ON THIS CAR. I ALSO FIND IT FUNNY THAT THE DEALERSHIP

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 45 MPH AND CRASHED INTO ANOTHER VEHICLE. THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE CONTACT SUSTAINED MINOR INJURIES BUT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE AND TO A LOCAL MECHANIC FOR DIAGNOSTICS. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WAS DAMAGED BEYOND REPAIR. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. *TR

I HAD JUST PULLED OFF A HIGHWAY TO TURN AROUND IN A BUSINESS DRIVEWAY/PARKING LOT. IN THE MIDDLE OF THE MANEUVER, THE ENGINE CUT OUT. I TRIED TO RESTART THE CAR NUMEROUS TIMES, BUT WAS UNABLE TO RESTART IT. I HAD TO HAVE THE VEHICLE TOWED TO THE VW DEALERSHIP AS I HAD JUST PURCHASED THE USED CAR TWO WEEKS AGO AND IT WAS A CERTIFIED VEHICLE. I JUST TALKED TO THE SERVICE DEPARTMENT TODAY AND THEY TOLD ME THAT I HAD PUT BAD FUEL IN THE VEHICLE. I HAD FILLED THE TANK ONE WEEK BEFORE WITH ULTRA LOW SULFUR DIESEL. WHEN ASKED WHAT I COULD HAVE DONE TO PREVENT THIS, I WAS TOLD THAT I SHOULD HAVE GONE TO A MAJOR BRAND OF GAS STATION - HE DID NOT EVEN ASK WHICH GAS STATION I WENT TO. HE DESCRIBED THAT THE BAD DIESEL CAUSED THE HIGH PRESSURE FUEL PUMP TO EXPLODE AND SEND METAL SHAVINGS THROUGH THE SYSTEM. THEY HAVE HAD TO REPLACE, FLUSH, OR CLEAN EVERYTHING THAT THE FUEL TOUCHED. HE SAID VW WILL COVER MOST OF THE REPAIRS, BUT I WILL BE RESPONSIBLE FOR APPROXIMATELY $450 WORTH (I DO NOT RECALL WHAT FOR). THE REPAIRS ARE CURRENTLY UNDERWAY. THE WAY THE SERVICE DEPARTMENT HANDLES THIS AMOUNTS TO SAYING THAT I WAS AT FAULT FOR PUTTING BAD DIESEL IN THE CAR, WHEREAS I HAVE NO WAY TO GAUGE THE QUALITY OF FUEL I AM PURCHASING. *TR

THIS IS A 2009 VW JETTA, TDI PURCHASED NEW. DRIVING AT APPROXIMATELY 65 MPH, THE POWER STEERING LIGHT CAME ON AND THE VEHICLE, IMMEDIATELY HAD NO FUNCTIONING POWER STEERING. STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. VEHICLE HAD TO BE TOWED IN. SERVICE REPLACED SEVERAL PARTS AMONG THEM STEERING ASSEMBLY AND HARNESS (PART NO.'S 1K1-423-055MX AND 1K1-971-111AJ RESPECTIVELY). *TR

HAS SOME STRANGE NOISE AS SOON AS I MOVED CAR FIRST THING IN THE MORNING. DROPPED OFF SON AT SCHOOL AND LESS THAN HALF A MILE CAR WAS STUCK WHEN I TRIED TO ACCELERATE. REMOVED TIRE AND LOOSENED CALIPER AND NOTICED DISC WAS CRACKED AND INNER PAD MISSING. *TR

WAS DRIVING ALONG AND CAR LOST POWER, ENGINE QUIT AND WOULD NOT RESTART. HAD CAR TOWED TO DEALER WHERE THEY DIAGNOSED THE PROBLEM AS A HIGH PRESSURE FUEL PUMP FAILURE. ALL INJECTORS, FUEL LINES, AND ASSOCIATED PARTS TO BE REPLACED. TANK HAS TO BE DRAINED AND FLUSHED. DEALER SAID VOLKSWAGON WOULD COVER ALL COSTS RELEATED TO REPAIR! *TR

ABS CONTROL MODULE FAILED AND REAR BRAKES LOCKED UP. *TR

SUNROOF EXPLODED UPWARDS, SHATTERED INTO MANY TINY PIECES. *TR

THE SAME THING HAS OCCURRED APPROXIMATELY 10-15 TIMES NOW. WHILE DRIVING, IT IS AS IF THE CAR GOES INTO NEUTRAL, AND APPLYING GAS DOES NOTHING. IT IS EXTREMELY DANGEROUS BECAUSE THERE IS NO WARNING THAT IT IS ABOUT TO HAPPEN, AND IF IT WERE TO OCCUR WHILE PULLING OUT IN TRAFFIC, WE WOULD BE STUCK IN PLACE WITH NO WAY TO ACCELERATE AND GET OUT OF THE WAY OF TRAFFIC. THE CAR WAS TAKEN TO THE DEALERSHIP AND THEY COULD FIND NOTHING WRONG AND OUR MONEY FOR THE DIAGNOSTIC WAS SPENT AND SOLVED NOTHING. IT HAS BEEN INCONSISTENT, SOMETIMES NOT HAPPENING FOR WEEKS AT A TIME, BUT IN THE LAST 5 DAYS IT HAS HAPPENED APPROXIMATELY 5 TIMES. IT IS AN EXTREMELY DANGEROUS PROBLEM AND SHOULD BE TAKEN CARE OF ASAP! *TR

I EXITED THE INTERSTATE AND CAME TO A STOP. THE GLOW PLUG LIGHT STARTED FLASHING AND THE CAR HAD NO POWER AND STALLED. I RESTARTED THE CAR AND IT HAD NO POWER. IT STALLED AGAIN AND WOULD NOT START. I HAD IT TOWED TO A VOLKSWAGEN DEALERSHIP AND THEY FOUND THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM RESULTING IN COSTLY REPAIRS. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED THREE DIFFERENT TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

DRIVING AT STEADY SPEED OF AROUND 20 MPH WHEN SUDDENLY SPEED AND RPMS DECREASED WITH GLOWPLUG LIGHT FLASHING. NOTICED A LOSS OF POWER. CAR WOULD PICK UP SPEED VERY SLOWLY. DID NOT FORCE ENGINE IN ANY WAY. 5 MINUTES LATER THE CAR DIED. TRIED STARTING CAR BACK UP BUT WOULD NOT START. HAD IT TOWED TO KNOWN LOCAL MECHANIC SHOP. WAS TOLD IT WAS A FUEL SYSTEM ISSUE IN WHICH THE FILTERS AND INJECTORS WERE BEING CLOGGED UP THEREFORE DAMAGING THE ENTIRE FUEL SYSTEM, WHICH WAS A KNOWN COMMON PROBLEM IN THIS THAT VOLKSWAGEN DID NOT ACKNOWLEDGE, AND REPAIRS WOULD COST AROUND $6K-7K TO REPLACE THE WHOLE FUEL SYSTEM. VERY UNHAPPY WITH THIS SITUATION AND DISAPPOINTED WITH VOLKSWAGEN AT THE FACT THAT NOTHING HAS BEEN DONE TO HELP THE CUSTOMERS THAT DRIVE THEIR VEHICLES CONSIDERING THE AMOUNT OF COMPLAINTS REGARDING THIS ISSUE. *TR

THE FUEL PUMP FAILED CAUSING THE VEHICLE TO LOOSE POWER AND COME TO A STOP ON A MAJOR HIGHWAY. THIS IS A DIESEL VW WHICH SEEMS TO BE A COMMON PROBLEM, BUT VOLKSWAGEN DID NOT ACKNOWLEDGE THAT EVEN THOUGH THE LOCAL DEALER HAS DONE 2 OF THESE SINCE JANUARY. IT IS COSTING ME 8000 TO REPLACE THE ENTIRE FUEL SYSTEM. I HAVE TAKEN CAR TO AN INDEPENDENT SHOP AND DEBATING ON MAKING REPAIRS AT THIS POINT. *TR

I WAS COMING TO A STOP OFF A HIGHWAY OFF RAMP. MY CAR DIED WHILE COMING TO THE STOP. THIS HAS HAPPENED BEFORE AND I'VE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES FOR THIS AND STALLING OUT WHILE ACCELERATING FROM A COMPLETE STOP, AND I WAS TOLD THERE WAS NOTHING WRONG. TODAY THE CAR WOULD NOT STAY STARTED AFTER STARTING 8 TIMES. I STARTED FROM P AND N, BUT ONCE I PUT THE CAR IN D OR S IT WOULD IMMEDIATELY SHUT DOWN. PUTTING THE CAR IN R MADE A HUGE CLUNK. I WAS STUCK AND BLOCKING A HUGE LINE OF TRAFFIC! I AM GOING TO THE DEALER TO FIND OUT WHAT'S GOING WRONG, BUT THIS IS UNACCEPTABLE FOR ANY CAR TO DIE FOR NO REASON. *TR

WHILE DRIVING, THERE WAS A BRIEF GRINDING NOISE, AND THE MOTOR SUDDENLY STOPPED PROVIDING POWER, THE POWER STEERING STOPPED, AND EVERY WARNING LIGHT CAME ON. FORTUNATELY I WAS ON A CITY STREET IN VERY LIGHT TRAFFIC AND COULD COAST SAFELY TO THE CURB. I TRIED TO RESTART IT, AND THE ENGINE WOULD CRANK, BUT WITHOUT IGNITION. I HAD THE CAR TOWED TO THE DEALER, AND THEY TOLD ME THAT THE HIGH PRESSURE DIESEL FUEL PUMP HAD DISINTEGRATED, AND HAD TO BE REPLACED WITH A NEW REDESIGNED ONE. THIS THEY DID AT NO COST, FOR WHICH I AM VERY GRATEFUL. *TR

LEFT SIDE HEADLIGHT, TURN SIGNAL AND TAIL LIGHT WENT OUT. I WENT TO THE DEALER TO HAVE IT FIXED AND THEN 3 WEEKS LATER THE RIGHT SIDE WENT OUT. CHANGED THE HEADLAMP AND NOTHING WAS FIXED. THE COMPLETE RIGHT SIDE LIGHTING OF THE CAR IS OUT. AT CERTAIN TIMES DURING THIS PERIOD IT WOULD START WORKING, THEN STOP. *TR

DIESEL FUEL PUMP FAILURE WHICH CLOGGED FUEL FITTER AND INJECTION SYSTEM WHICH IN TURN CAUSED ENGINE TO CUT OUT. *TR

CAR APPEARED TO BE SLUGGISH AS I WAS DRIVING BACK TO THE OFFICE FROM LUNCH. AS I APPROACH THE LAST MAJOR INTERSECTION BEFORE GETTING ON THE HIGHWAY, THE CAR STARTED TO MAKE A VERY LOUD TICKING/KNOCK SOUND THAT WAS REV DEPENDENT. AS I ACCELERATED ON THE HIGHWAY TWO FAULTS CAME UP ON THE INSTRUMENT CLUSTER. THEY WERE A FLASHING GLOW PLUG LIGHT AND THE PHRASE ENGINE FAULT WORKSHOP. I WAS JUST REACHING THE SPEED LIMIT AT THIS TIME BUT POWER BEGAN TO FADE (IN HEAVY TRAFFIC, LUCKILY I HAD NOT YET MOVED INTO OTHER LANES). I MANAGED TO DRIVE AT 40 TO 45 MPH TO THE NEXT EXIT AND SAFELY PARKED THE CAR. THE CAR WAS TOWED TO THE LOCAL VW DEALER WHO NOTED THAT THE HPFP (HIGH PRESSURE FUEL PUMP) HAD FAILED AND TAKEN OUT THE ENTIRE FUEL SYSTEM (THE CAR IS DIESEL POWERED). THE DIESEL FUEL IN THE TANK WAS TESTED AND CAME BACK UNCONTAMINATED. IT HAD BEEN 54 MILES SINCE MY LAST FILL UP ON 2/2/2013. *TR

THIS CAR IS A VW JETTA TDI (TURBODIESEL). DRIVING ON I-96 BETWEEN LANSING AND BRIGHTON THE JETTA BEGAN TO RUN ROUGHLY WITH A LOSS OF POWER. THE TRAFFIC WAS VERY SLOW DUE TO A SNOWSTORM, SO I WAS ABLE TO CONTINUE DRIVING. THE CAR RAN INCREASINGLY ROUGH AND EVENTUALLY STOPPED. THE CAR WAS TOWED TO MY LOCAL DEALERSHIP, GERMAIN VW IN ANN ARBOR. THE REPORT WAS FUEL SYSTEM FAILURE DUE TO THE HPFP BREAKING APART. THE ENTIRE FUEL SYSTEM WILL NEED TO BE REPLACED AND THE FUEL TANK FULLY CLEANED OF METAL FRAGMENTS. *TR

WHILE TRAVELING AT POSTED SPEEDS CAR SUDDENLY LOST POWER, FLASHING GLOW PLUG LIGHT CAME ON IN ENGINE, CAR COULD NO LONGER MAINTAIN HIGHWAY SPEEDS. PREVIOUSLY CAR HAD NUMEROUS INSTANCES WHEN STARTING FROM A STOP HAVING HESITATION OR FAILURE TO ACCELERATE NORMALLY CREATING POTENTIAL HAZARDS WITH CROSS TRAFFIC. APPARENT FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP) ON THE DIESEL ENGINE. THIS IS THE SECOND FAILURE OF THE HPFP IN THIS CAR, FIRST WAS REPLACED BY DEALER WARRANTY AND THEY ADVISED ME OF THE INITIAL REPLACEMENT.