Page 3 of 3 · complaints 101–141 of 141

1997 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →

Engine and Engine Cooling › Engine › Gasoline
Filed Mar 16, 2000TX

WHILE DRIVING AT ANY SPEED VEHICLE CUT OFF WITHOUT PRIOR WARNING, CAUSING LOSS OF CONTROL. CONSUMER HAS CONTACTED DEALER, DEALER REPLACED THE ENGINE. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

Parking Brake › ConventionalCrash
Filed Mar 1, 2000MD

VEHICLE WAS PARKED ON A DECLINE WITH THE EMERGENCY BRAKE ON, AND VEHICLE ROLLED DOWN A HILL INTO A TREE. DEALE HAS NOT SEEN VEHICLE. *AK

Power Train
Filed Feb 9, 2000VA

WHILE TRAVELING NOTICED SPEEDOMETER, ODOMETER AND GAS INDICATOR WERE GIVING WRONG READINGS . DLR WAS CONTACTED, CAN'T DUPLICATE PROBLEM. *AK *ML

Visibility › Power Window Devices and Controls
Filed Nov 26, 1999CA

POWER WINDOW REGULATOR FAILED. YH

Power Train › Automatic Transmission
Filed Oct 7, 1999TX

TRANSMISSION EXPERIENCED HESITATION AT SPEEDS OF 40 MPH, REPAIR REQUIRED INSTALLATION OF EXTRA RESISTOR WIRE TO MAINTAIN BASIC SETTINGS. MJS

Electrical System › 12v/24v/48v Battery
Filed Sep 15, 1999WA

ON THE FIRST OCCASION WE NOTED THAT BATTERY ACID HAD OVERFLOWED AND CONCACTED THE POWER STEERING RESERVOIR, WHICH IS ATTACHED TO THE BATTERY TRAY. THE RESERVOIR WAS REPLACED, THIS WORKED FOR SEVERA MONTHS. ON THE 2ND OCCURANCE, THE VEHICLE WAS MOVING. THE FLUID POURED OUT OF THE RESERVOIR IN ABOUT 30 TO 40 SECONDS. THE SERVICE MANAGER THEN REPLACED THE ALTERNATOR REGULATOR, BATTERY TRAY AND POWER STEERING RESERVOIR. HE ALSO INSTALLED A SEPERATE DRAIN LINE FROM THE BATTERY VENT TO AN AREA WHICH WAS CLEAR OF ANY WIRING/RESERVOIRS. THE BATTERY WAS ALSO REPLACED TWO MONTHS AFTER PURCHSE, IT IS THOUGHT THAT THE OVERCHARGE RUINED THE BATTERY. I DID WRITE A LETTER TO VOLKSWAGEN AMERICA, DESCRIBING THE PROBLEM AND REMEDY. THEY REPLIED THAT THIS HAD NOT HAPPENED BEFORE, THANKS FOR THE NOTICE.

Air Bags › FrontalCrash
Filed Sep 14, 1999CA

CONSUMER WAS INVOLVED IN 40 MPH COLLISION IN WHICH THE DRIVER'S AND PASSENGER'S AIR BAGS DID NOT DEPLOY. PLEASE GIVE ANY FURTHER DETAILS. *AK

Seat Belts › Front › Buckle Assembly
Filed Sep 2, 1999OH

CONSUMER BUCKLED UP AND DROVE AROUND, THEN PARKED VEHICLE. WHEN SHE TRIED TO BUCKLE UP AGAIN, SHE COULDN'T BECAUSE THE ORANGE BUTTON DID NOT RETURN UP. THIS HAPPENED ON THE DRIVER'S SIDE. *AK

Air Bags
Filed Aug 2, 1999GA

AIR BAG INDICATOR LIGHT WOULD NOT GO OFF. DIGANOSTIC PERFORMED BY DEALER REVEALED THAT IGNITOR WAS BAD. AFTER SOME DISCUSSION, DEALER AGREED TO PAY FOR AIR BAG IF I PAID FOR LABOR. ALTHOUGH I AGREED, I WAS SUPRISED TO HEAR THAT AIRBAGS DO NOT FALL UNDER THE SAME WARRANTY REQUIRMENTS AS SEAT BELTS. ALTHOUGH I'M THANKFUL THAT VW AGREED TO COVER THE $600 FOR THE AIRBAG, I DO NOT BELIEVE I SHOULD HAVE TO COVER THE $100 IN LABOR FOR A SAFETY DEVICE ON A VEHICLE THAT IS LESS THAN 3 YEARS OLD AND LESS THAN 50,000 MILES.

Tires › Valve
Filed Jul 26, 1999VA

LEFT FRONT VALVE STEM WOULDN'T HOLD. YH

Air Bags › FrontalCrash
Filed Jun 15, 1999NC

WHILE DRIVING AT 5 MPH HIT ANOTHER VEHICLE ON THE SIDE, AND BOTH AIR BAGS ON CONSUMER'S VEHICLE DID NOT DEPLOY. *AK

Tires3 injured
Filed Jun 4, 1999CA

TIRE BLOWOUT RESULTING IN VEHICLE ROLLOVER ACCIDENT, INJURIES TO CONSUMERS.(GOODYEAR EAGLE 195/60R14) MJS

Electrical System › Wiring › Fuses and Circuit BreakersCrash
Filed Jun 1, 1999CA

FUSE COVER FELL OFF, COVERNING THE BRAKES, CONSUMER LOST CONTROL, RESULTING IN A COLLISION. DEALER HAS BEEN NOTIFIED. *AK

Electrical System › 12v/24v/48v Battery
Filed May 21, 1999IL

AFTER SHUTTING IGNITION OFF, CONSUMER THEN RESTARTED VEHICLE AND THERE WAS A LOUD POPPING SOUND. CONSUMER LOOKED UNDER THE HOOD AND THE BATTERY HAD EXPLODED. DEALER HAS BEEN CONTACTED. *AK

Equipment › Electrical
Filed May 7, 1999UT

CIGARETTE LIGHTER WHEN GLOWING HOW POPS OUT OF ITS HOLDER, WINDSHIELD FLUID ODOR IS CARRIED INTO CAR BY VENT SYSTEM

Power Train › Automatic Transmission
Filed Feb 18, 1999PA

ABOUT TO DRIVE OFF WHEN AUTOMATIC TRANSMISSION MALFUNCTIONED, CAUSING RPM'S TO GO HIGH, BUT VEHICLE DID NOT ACCELERATE. COULD HAVE CAUSED AN ACCIDENT. BEEN TO DEALER, DEALER REPROGRAMMED THE TRANSMISSION SHIFTER, BUT PROBLEM IS REOCCURRING. PLEASE PROVIDE FURTHER INFORMATION. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 16, 1999FL

WHILE DRIVING AT ANY SPEED AND WITHOUT PRIOR WARNING VEHICLE WILL DIE OUT IN TRAFFIC OR WHENEVER THE CONSUMER IS DRIVING. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Feb 12, 1999MN

DOOR LATCHES FREEZE AND DOORS WILL NOT OPEN FROM THE INSIDE OR OUTSIDE OF THE CAR - RECURRING DESIGN PROBLEM.

Power Train › Automatic Transmission
Filed Feb 11, 1999FL

TRANSMISSION POPS OUT OF GEAR AT PASSING GEAR. VW SAYS THEY DON'T KNOW WHAT IS WRONG. THE CAR IS BEING SERVICED BY LOKEY VW IN CLEARWATER FLPHONE IS 7277992151. THE SERVICE MANAGER IS MIKE BOARDMAN. THIS IS SERIOUS AS I WAS ENTERING A HIGHWAY AND TRYING TO GET TO A MERGE SPEED THE TRANNY KEPT POPPING OUT OF GEAR SO I HAD TO MERGE AT A LOWER SPEED. VERY DANGEROUS.

Power Train › Automatic Transmission
Filed Feb 8, 1999MD

THIS VEHICLE IS A SAFETY HAZARD, THE TRANSMISSION GETS STUCK IN ONE GEAR OR SHIFTS SPORADICALLY. I NEARLY MISSED CAUSING AN ACCIDENT ON TWO SEPARATE OCCASIONS WHEN THE TRANSMISSION SUDDENLY UPSHIFTED WHILE I WAS DRIVING APPROXIMATELY 55MPH, ALMOST CAUSING ME TO LOSE CONTROL. THE DEALER HAS TRIED TO FIX THE PROBLEM 7 TIMES ALREADY. THEY HAVE EVEN PUT IN A NEW TRANSMISSION, AND THE PROBLEM STILL PERSISTS. I AM CONVINCED THAT THIS CAR CAN'T BE FIXED, AND THAT IT'S A SAFETY HAZARD. PLEASE HELP ME IN GETTING THE SITUATION RESOLVED. THANKYOU VINCENT BANNISTER. *AK

Structure › Body › Door
Filed Feb 1, 1999CA

POWER DOOR LOCKS FAILED. *YC

Electrical System › Ignition › Switch
Filed Feb 1, 1999CA

IGNITION SWITCH FAILED. YH

Electrical System › Alternator/Generator/Regulator
Filed Jan 4, 1999PA

DUE TO A FAULTY ALTERNATOR AND BATTERY ACID SPILLING ONTO ENGINE, POWER STEERING BLEW OUT. DEALER REPLACED A TUBE ON THE BATTERY SO THE ACID CAN RUN THROUGH THE TUBE AND SPILL ONTO THE GROUND. DEALER ALSO MENTIONED THAT IT WAS NOT THE ORGINAL BATTERY. BUT CONSUMER NEVER CHANGED BATTERY AND BOUGHT THE VEHICLE BRAND NEW. PLEASE PROVIDE FURTHER INFORMATION. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Dec 10, 1998MD

BRAKE PADS CONTINUALLY FAILING CAUSING VIBRATION.

Suspension
Filed Nov 10, 1998FL

CONSUMER EXPERIENCING AN ONGOING PROBLEM WITH VEHICLE VIBRATING WHILE DRIVING. VEHICLE BEEN IN/OUT OF DEALER SHOP AND INFORMED THAT CONSUMER NEEDS TO REPLACE TIRES. CONSUMER COMPLIED, AND CONDITION STILL OCCURS. DEALER STILL INSISTS THAT THE PROBLEM IS STILL IN CONSUMER TIRES. DEALER NOW SAYS THAT BRAKE PADS AND ROTORS NEED TO BE REPLACED. *AK *ML

Structure › Body › Door › Hinge and Attachments
Filed Oct 26, 1998CA

PASSENGER SIDE DOOR WILL NOT STAY OPEN.

Suspension
Filed Oct 23, 1998MI

WHILE DRIVING AT 30MPH CONSUMER HIT A PIECE OF RUBBER ON THE ROAD AND THE SUSPENSION DID NOT HOLD, AND CAUSED THE VEHICLE TO SPIN OUT OF CONTROL. CONSUMER HAS NOT CONTACTED THE DEALER. *AK

Power Train › Automatic Transmission
Filed Sep 3, 1998TX

TRANSMISSION, BRAKE, AND GAS GAUGE MALFUNCTION, AND MUSTY SMELL FROM AC. ALTHOUGH THESE AND OTHER REPAIRS HAVE BEEN MADE THE AC STILL SMELLS AND THE TRANSMISSION DOES NOT SHIFT SMOOTHLY.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 13, 1998IA

ROTORS WARPED CAUSING VIBRATION IN THE STEERING WHEEL.

Fuel System, Gasoline › Storage › Tank Assembly
Filed Mar 25, 1998CT

WHILE DRIVING THE VEHICLE AN OBJECT FROM THE ROAD HIT VEHICLE FROM UNDERNEATH AND SPLIT THE FUEL TANK WHICH CAUSED BETWEEN 10-12 GALLONS OF FUEL TO LEAK. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 13, 1998CA

ABS BRAKES LOCK UP/FAIL. *AK

Electrical System › WiringFire1 injured
Filed Feb 9, 1998MD

DRIVER'S SEAT CONTAINED FAULTY WIRING, CAUSING FIRE.

Air Bags › Frontal
Filed Jan 12, 1998CA

DRIVING APPROXIMATELY 55MPH AND HIT A PIECE OF METAL THAT WAS LYING IN THE HIGHWAY AND BOTH AIR BAGS DEPLOYED. *AK

Air BagsCrash1 injured
Filed Jan 9, 1998MA

DURING VEHICLE FRONT END COLLISION NO DEPLOYMENT OF AIR BAG RESULTING IN INJURIES. (ATTORNEY FOR CONSUMER).

Power Train › Automatic Transmission
Filed Nov 12, 1997CA

WHEN VEHICLE IS DRIVEN AT SPEEDS OVER 35 MPH , REGISTERS AT 4700RPMS BEFORE DOWNSHIFTING. ALSO THE GEAR CONSOLE FAULSELY READS THE GEARS. THE DEALER HAS BEEN MADE AWARE. *AK

Air Bags › FrontalCrash
Filed Nov 10, 1997OH

VEHICLE WAS HIT FROM ALL SIDES, AND PASSENGER'S AND DRIVER'S SIDE AIRBAGS DID NOT DEPLOY. *AK

Seat BeltsCrash1 injured
Filed Sep 12, 1997NY

WHILE DRIVING 30MPH VEHICLE WAS INV0LVED IN A COLLISION . THE PASSIVE RESTRAINTS MALFUNCTIONED, CAUSING DRIVER TO HIT THE WINDSHIELD EVEN THOUGH THE AIR BAG DEPLOYED. *AK

Exterior Lighting › Brake Lights › Switch
Filed Jul 15, 1997SC

THE ADHESIVE THAT SECURES THE BRAKE LIGHT IN THE REAR WINDOW HAS MELTED DUE TO SUN LIGHT. PLEASE GIVE ANY FURTHER DETAILS.

Air Bags › FrontalCrash1 killed
Filed Mar 13, 1997CA

DRIVER HIT THE CURB AND THE DRIVER'S SIDE AIRBAG DEPLOYED AND HIT THE DRIVER IN THE HEAD. THE DRIVER WAS POSSIBLY KILLED BY THE AIRBAG. *AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe1 injured
Filed Feb 24, 1997NJ

EXHAUST PIPE EXTENDS UNDERNEATH THE BUMPER, REVEALING RAW EDGE OF PIPE. CONSUMER SUSTAINED INJURY TO THE HAND WHEN WASHING VEHICLE, INJURY MAY ALSO BE SUSTAINED IF BRUSHING AGAINST THE BUMPER PARALLEL\HORIZONTALLY. CONSUMER CALLED VOLKSWAGEN AMERICA #44730. *AK

Air Bags › FrontalCrash3 injured
Filed Feb 14, 1997OH

VEHICLE CRASHED INTO ANOTHER VEHICLE AT STANDSTILL; DUAL AIRBAGS DEPLOYED; DRIVER'S AIRBAG DEPLOYED UPON IMPACT, PASSENGER'S AIRBAG DEPLOYED 5 SECONDS AFTER IMPACT; PASSENGER PREGNANT. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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