2013 Volkswagen Jetta Hybrid

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure.

Risk. A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash.

Remedy. Volkswagen will notify owners, and dealers will install a repair kit and, as necessary, replace affected parts, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 34J6.

Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Risk. If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy. Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

Defect. Volkswagen Group of America, Inc (Volkswagen) is recalling certain model year 2013-2014 Jetta Hybrid vehicles manufactured October 2012 through October 2013 and equipped with a DQ-200 direct-shift gearbox. Due to gearbox fluid additives, the control module within the gearbox may corrode. The deposits from this corrosion may cause an electrical short and result in a stall-like condition.

Risk. This sudden loss of power while driving increases the risk of a crash.

Remedy. Volkswagen will notify owners, and dealers will replace the gearbox oil with a non-corrosive version, free of charge. The recall began on December 6, 2013. Owners may contact Volkswagen at 1-800-893-5298. Volkswagen's recall number is 34F6/4V.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 25MPH, the vehicle failed to accelerate. The contact attempted to shift into another gear however, the vehicle failed to respond. The driver pulled to the side of the road and turned off the vehicle. The contact was able to restart the vehicle after several minutes, and the vehicle drove as intended. The vehicle was driven to a nearby dealer, and the contact was informed that the transmission needed to be replaced. The contact stated that the transmission was previously replaced under NHTSA Campaign Number: 19V866000 (Power Train) in 2023; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving at approximately 40 MPH, the vehicle began to vibrate and hesitate. The contact stated that the transmission and hybrid warning lights and several other warning lights were illuminated. The contact pulled over and turned the vehicle off. The contact turned the vehicle on and was able to place the vehicle into drive (D) and began to move forward however, he observed that the check transmission light was blinking. The contact stopped the vehicle shifted into park (P), then shifted into reverse (R) however, the vehicle failed to respond while shifting through PRNDL. The contact turned the vehicle off and had the vehicle towed to a local dealer. The local dealer diagnosed the vehicle and determined that the mechatronic unit and transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 19V866000 (Power Train). The failure mileage was approximately 126,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power after the clutch disengaged. The check engine warning light was illuminated. The contact pulled over and turned off the vehicle. The vehicle was able to restart. The vehicle was taken to an unknown local dealer, where the contact was made aware that the VIN was included in NHTSA Campaign Number: 19V866000 (Power Train); however, the part for the repair was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the transmission was previously replaced in 2017 however, the failure occurred. The failure mileage was 114,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while starting the vehicle, the hybrid system fault message was displayed. The contact stated that he turned off and restarted the vehicle and the hybrid system fault message was off however, the check engine warning light was illuminated. The contact continued driving to his residence with the warning light illuminated. The contact stated while driving approximately 45 MPH, the hybrid electric system was non-functional. The contact stated that he continued driving to his residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the dual clutch transmission to be replaced. The dealer informed the contact that the VIN was associated with NHTSA Campaign Number: 19V866000 (Power Train). The vehicle was not repaired. The manufacturer had been informed of the failure and texted the contact that the failure occurred before the recall and would not be covered. The failure mileage was approximately 86,097.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that upon starting the vehicle, the air bag warning light illuminated, and the horn was inoperable. The failure was constant. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the clock spring needed to be replaced. The contact was informed that the clock spring for the vehicle was on national back order. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at slow speeds, the vehicle failed to shift into drive or reverse. The vehicle was stuck in neutral and failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that upon exiting his driveway, the vehicle stalled without warning. The contact then stated that he attempted to restart the vehicle however, the engine revved but failed to operate as needed. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The vehicle was previously serviced under NHTSA Campaign Number: 19V866000 (Power Train) however, the failure recurred while his father was driving at an undisclosed speed, and the vehicle went into Limp Mode. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that after shifting to drive(D), the vehicle would not accelerate or respond as needed. The contact attempted to shift into another gear however, the vehicle failed to respond. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 140,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at various speeds, the transmission disengaged causing the vehicle to lose motive power. The contact coasted to the side of the roadway. The vehicle was restarted and regained power and proper transmission function. The contact stated that occasionally, several attempts were needed before the vehicle operated as needed. The contact had taken the vehicle to a certified mechanic who diagnosed that the failure was related to NHTSA Campaign Number 19V866000 (Power Train) however, the VIN was not included. The contact took the vehicle to the dealer however, the vehicle was not repaired. The manufacturer confirmed that the VIN was not included in the recall. The approximate failure mileage was 83,500.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 30 MPH, the vehicle started losing motive power. The contact was able to pull over and restart the vehicle and the vehicle continued to operate normally. The vehicle was taken to the dealer to be diagnosed. While at the dealer, an unknown software update was performed. The manufacturer was contacted and notified of the failure but provided no assistance. The approximate failure mileage was 160,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated after starting his vehicle, he was unable to move the gear shifter into a desired gear. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the mechatronic assembly unit to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 23,918.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at various speeds, the clutch failed to engage. The contact received a recall notification for NHTSA Campaign Number: 19V866000 (Power Train) and the vehicle was taken to the dealer who informed the contact that the vehicle failure was not related to the recall. The dealer diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken Piazza Volkswagen of Ardmore (150 W Lancaster Ave, Ardmore, PA 19003) where it was diagnosed that the failure was related to the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

The contact's son owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while his son was driving from a complete stop uphill, the vehicle failed to go into gear and started rolling backward. There were no warning lights illuminated. The contact's son depressed the accelerator pedal harder and he was able to drive uphill. The contact stated that the failure reoccurred while driving. The dealer was notified of the failure and advised the contact that it was a known failure and the failure was related to NHTSA Campaign Number: 19V866000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 115,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that upon coming to a complete stop, the vehicle inadvertently stalled. The contact turned off the vehicle and as he restarted the vehicle, the check engine warning light and the warning message "Hybrid System Failure" illuminated. The vehicle was towed to the dealer who diagnosed that the transmission needed to be replaced. The vehicle was towed back to the contact's residence. The contact stated that when he purchased the vehicle new in August of 2013, the vehicle Owner’s Manual advised not to change the transmission fluid on all models of the Jetta hybrid 2013-2016. Then in 2015, the contact received a notice advising to change the transmission fluid after 40,000 miles; however, in 2017 the contact received another notice advising not to change the transmission fluid. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in NHTSA Campaign Number: 19V866000 (Power Train). The vehicle was not repaired. The failure mileage was approximately 8,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that she was at work when she went to start her vehicle and the vehicle was unable to shift into reverse. The contact stated that the check engine warning light was illuminated. The contact restarted the vehicle several times before the vehicle returned to normal operation. The vehicle was then driven to the dealer. The contact stated that she was advised by the dealer that the transmission needed to be replaced. The manufacture was contacted, and she was informed that the VIN was not under recall. The manufacturer referred the contact to NHTSA for assistance. The approximate failure mileage was 100,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact received notification of NHTSA Campaign Number: 19V866000 (Power Train). The contact took the vehicle to a local dealer for the recall repair however, when the dealer inspected the vehicle the dealer informed the contact they would not be able to perform the recall repair due severe wear and tear on the 1st clutch. The dealer recommended that the transmission be replaced prior to performing the recall repair. The contact was informed that replacing the transmission would be an out of pocket expense. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,801.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while attempting to start the vehicle, the vehicle would not start. The vehicle was towed to a local dealer where it was diagnosed but not repaired. The manufacturer was informed of failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 119,450.

2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO MECHATRONIC ACCUMULATOR HOUSING SAFETY RECALL. THE CONSUMER STATED THE VEHICLE COULD NOT BE TAKEN OUT OF PARK AND THE TRANSMISSION WAS REPLACED.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 70 mph, the "Pull Your Vehicle Over Immediately" message appeared on the instrument panel and the vehicle inadvertently stalled. The check engine warning light, the battery warning light, and the ABS warning light illuminated. The contact stated that he veered to the side of the road. The contact stated he was able to restart the vehicle and drive however, the vehicle would not exceed 60 mph. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.

2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO MECHATRONIC ACCUMULATOR HOUSING SAFETY RECALL. THE CONSUMER STATED THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS PREVIOUSLY REPLACED IN DECEMBER 2019. THE MECHATRONIC ACCUMULATOR HOUSING WAS FAULTY CAUSING THE VEHICLE TO BECOME STUCK IN PARK. THE MANUFACTURER WAS NOTIFIED.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 30 mph, the vehicle loss motive power and stalled. The contact shifted the vehicle into PARK and restarted the vehicle however, while driving, the failure recurred. The hybrid system failure warning light was illuminated. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed the failure as the transmission and stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE FAILED TO ACCELERATE AND WAS JERKING. THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO JIM ELLIS VOLKSWAGEN KENNESAW (950 ERNEST W BARRETT PKWY NW, KENNESAW, GA 30144, 678-616-9946) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING CEASED AND THE VEHICLE DECELERATED AND STALLED WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED BUT FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS FIRST TOWED TO THE RESIDENCE, THEN TO PIGNATARO VOLKSWAGEN (10633 EVERGREEN WAY, EVERETT, WA 98204) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,936.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, IT STOPPED AND STARTED RANDOMLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NORTH ATTLEBOROUGH (LOCATED AT 563 KELLEY BLVD ,ROUTE 152, NORTH ATTLEBOROUGH, MA 02760, (508) 695-7131) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE CONTACT LATER TOOK THE VEHICLE TO COPELAND VOLKSWAGEN OF BROCKTON (122 LIBERTY ST, BROCKTON, MA 02301, (508) 500-8768) WHERE THE COMPUTER WAS RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO COPELAND VOLKSWAGEN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND THERE WAS POSSIBLE ELECTRIC MOTOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT TOOK THE VEHICLE BACK TO COPELAND VOLKSWAGEN FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

I AM A 74 YEAR OLD RETIRED MAN, THE OWNER OF A 2013 VOLKSWAGEN JETTA HYBRID WITH 34,000 MILES PURCHASED NEW IN NOVEMBER 2013. THE CHECK-ENGINE LIGHT LIT UP ON MY DASHBOARD LAST MONTH AND I PROMPTLY BROUGHT THE CAR TO MY LOCAL VW DEALER. I WAS INFORMED THAT THE CLUTCH WAS SLIPPING IN FIRST GEAR (THIS IS AN AUTOMATIC TRANSMISSION) AND THAT THE APPROPRIATE REPAIR WAS TO REPLACE THE ENTIRE TRANSMISSION. THE DEALER CONTACTED VOLKSWAGEN AND WAS INFORMED THAT AS THE CAR WAS 7 MONTHS BEYOND THE 5 YEAR 50,000 MILE POWERTRAIN WARRANTY I WOULD BE RESPONSIBLE FOR THE COSTS OF TRANSMISSION REPLACEMENT. I HAVE PERSONALLY SINCE SPOKEN TO TWO REPRESENTATIVES OF CORPORATE VW AS FOLLOWS: SHARON G. VWOA CUSTOMER CARE CENTER VW REGION CASE MANAGER SUPERVISOR PHONE: 248.754.3277 KEVIN SCOTT EXECUTIVE SPECIALIST IN CUSTOMER RELATIONS PHONE: 248.754.5000 EXT 43809 BOTH REITERATED THE PARTY LINE, I.E. THE VEHICLE IS BEYOND THE 5 YR. POWERTRAIN WARRANTY AND VW HAS NO RESPONSIBILITY TO ADDRESS THE MALFUNCTION. NO CAR, BY ANY MANUFACTURER, SHOULD HAVE AUTOMATIC TRANSMISSION FAILURE AT 34,000 MILES REGARDLESS HOW OLD THE CAR MAY BE. FURTHERMORE, THE DEALER CONFIRMS THAT HE HAS SEEN MULTIPLE JETTA HYBRIDS WITH THE IDENTICAL TRANSMISSION PROBLEM THAT HE HAS REPLACED, MOST OCCURRING WITHIN THE WARRANTY PERIOD. HE TOO WAS ASTOUNDED TO LEARN THAT CORPORATE VW WOULD REFUSE TO COVER THE REPAIR! TO BE TOLD THAT VW WILL NOT STAND BEHIND ITS PRODUCT IN WHAT IS CLEARLY A MANUFACTURING DEFECT IS BEYOND BELIEF. AS I

I DROVE HOME FROM WORK AND THE CAR WAS PERFECTLY FINE. I PULLED INTO MY GARAGE PARKED AND TURNED THE CAR OFF. THE NEXT MORNING I GOT INTO MY CAR TO GO TO WORK. I STARTED THE VEHICLE AND PUT IT IN REVERSE AND THE VEHICLE DID NOT MOVE AFTER I LET OFF THE BRAKE. SO I SHIFTED THE CAR BACK INTO PARK AND AS SOON AS I LET OFF THE BRAKE THE VEHICLE VIOLENTLY JERKED FORWARD AND THEN THE ENTIRE CAR AND ELECTRICAL SYSTEM SHUT OFF.

I PULLED OFF THE HIGHWAY AND WAS TURNING AROUND. THE CAR SUDDENLY STALLED WHILE DRIVING, BUCKED AND THEN WOULD NOT GO INTO GEAR. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE TRANSMISSION NEEDS TO BE REPLACED. MY HYBRID HAS A DSQ TRANSMISSION THAT IS SO FAULTY, VW HAS EXTENDED THE WARRANTY ON THIS PART IN EVERY COUNTRY BUT THE US! I CALL VW CUSTOMER CARE. THEY COULD NOT ANSWER MY QUESTIONS REGARDING THE DSQ TRANSMISSION AND ITS WELL DOCUMENTED ISSUES AND WHY VW OF AMERICA IS NOT ADDRESSING THESE ISSUES IN ITS HYBRIDS. THE 7 GEAR DSQ TRANSMISSION IS ONLY USED IN THE HYBRID IN THE US AND THE VW HYBRID IS NOT A BIG SELLER IN THE US SO THERE IS LESS REPORTED INFORMATION FOR THIS ISSUE. HOWEVER, MANY HYBRID OWNERS IN THE US HAVE HAD THIS PROBLEM AND VW IS AWARE OF IT. THERE SHOULD BE A RECALL OR AN WARRANTY EXTENSION ISSUED LIKE OTHER COUNTRIES FOR THIS PART. THANK YOU.,

VEHICLE STARTED EXPERIENCING FAILURE WITH THE AUTOMATIC START/STOP UNIT IN THE CAR. AT STOP LIGHTS CAR WOULD CYCLE BETWEEN BATTERY AND GAS ENGINES CONTINUOUSLY. DIAGNOSTIC TEST BY DEALERSHIP INDICATED THAT THE TRANSMISSION NEEDED TO BE REPLACED . CAR IS ONLY HAS 82000 MILES, DRIVEN IN NORMAL CONDITIONS. FOUND RECALL RELATED TO TRANSMISSION BUT TOLD BY VW THAT MY CAR VIN WAS NOT INCLUDED IN RECALL.

VEHICLE BEGAN EXPERIENCING FAILURE WITH THE AUTOMATIC START STOP UNIT IN THE CAR. AT STOP LIGHTS CAR WOULD CYCLE BETWEEN BATTERY AND GAS ENGINES CONTINUOUSLY. TAKEN TO DEALERSHIP WHERE THEY SAID THE TRANSMISSION IS OUT. CAR IS ONLY AT 86000 MILES DRIVEN IN NORMAL CONDITIONS. SEEING RECALLS OF VEHICLE RELATED TO TRANSMISSION BUT MY VIN WAS NOT INCLUDED. ADDITIONAL RECALLS RELATED TO DQ200 TRANSMISSION IN OTHER COUNTRIES THAT HAVE RESULTED IN WARRANTY EXTENSIONS. VW OF AMERICA IS YET TO RESPOND TO INQUIRY ON WHY VW HAS EXTENDED POWERTRAIN WARRANTY RELATED TO DQ200 TRANSMISSION IN OTHER COUNTRIES WITH PRODUCTION DATES THROUGH NOVEMBER 2013 BUT NOT THE UNITED STATES.

GASOLINE SMELL WHEN ENGINE STARTS. MORE OFTEN WHEN VERY COLD. ALSO WHEN CAR SHIFTS FROM ELECTRIC MOTOR TO GASOLINE POWER WHEN CAR IS MOVING OR STOPPED. AUTHORIZED VOLKSWAGEN DEALER COULD FIND NO FUEL LEAK WHEN THE CAR WAS SERVICE IN MAY 2018. THIS HAS PROBABLY HAPPENED 12 TIMES SINCE 1/1/2019.

COMPLETE LOSS OF POWER WHILE DRIVING STRAIGHT AT HIGH SPEED (50MPH). VEHICLE ENGINE REMAINED ON BUT NO POWER TO WHEELS. VEHICLE HAD TO BE MANEUVERED WHILE "COASTING" TO SIDE OF ROADWAY AND SUBSEQUENTLY TOWED TO SAFETY. DQ200 DSG MECHANTRONIC UNIT FAILURE. VEHICLE HAS 30,203 MILES ON ODO. VOLKSWAGEN SERVICE TECHNICIAN STATES FAILURE AS "(VERIFIED TRANSMISSION DOES NOT ENGAGE REVERSE OR DRIVE. 3 FAULTS IN TRANSMISSION, P117B, P0841 AND P189C. ALL RELATED TO TRANSMISSION FLUID PRESSURE LOSS. FRONT MECHATRONICS COVER BENT OUT AT TOP AND MASSIVE FLUID LOSS. INTERNAL TRANSMISSION FAILURE)" VOLKSWAGEN PERFORMED A RECALL SERVICE ON THIS UNIT IN 2014 IN ORDER TO PREVENT THIS FAILURE, YET THE FAILURE HAPPENED REGARDLESS. (I WAS NOT AWARE OF THIS RECALL UNTIL ONLY AFTER THE FAILURE OCCURRED AND I RESEARCHED THE HISTORY OF THIS VEHICLE.)

WHEN DRIVING CAR IT JUST STOPS OUT OF NOWHERE,ON HIGHWAY AND ON STREET. VERY DANGEROUS. THEN IT DOESN'T START UP RIGHT AWAY ,AND I HAVE TO WAIT BETWEEN 5 AND 20 MINUTES. THIS HAPPENS IN MOTION

UPON ACCELERATION ONTO A HIGHWAY OR FROM A LIGHT, THE CAR WILL ONLY ACCELERATE SLIGHTLY, THEN LOSES POWER AND JUST COASTS. IT REQUIRES SHUTTING OFF THE CAR AND RESTARTING. THIS IS INTERMITTENT. I WAS ALMOST REAR-ENDED ON THE HIGHWAY DUE TO THIS ISSUE

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER AND ACCELERATED ON ITS OWN. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER SAFELY TO THE ROAD SHOULDER AND TURNED OFF THE ENGINE. WHEN THE VEHICLE WAS RESTARTED, IT WOULD NOT SHIFT INTO DRIVE AND THE SERVICE REMINDER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MIDLAND VOLKSWAGEN OF COLUMBIA (655 BROAD RIVER ROAD, COLUMBIA, SC 29210, 803-988-1000) WHERE IT WAS DIAGNOSED THAT A NEW TRANSMISSION OR "E MACHINE" NEEDED TO BE INSTALLED. THE DEALER STATED THAT THEIR MECHANICS WERE NOT SKILLED ENOUGH TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

AFTER LEAVING WORK, I WENT ABOUT TWO BLOCKS, TURNED THE CORNER AND MY CAR STALLED OUT ON ME, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND OUT THE WAY OF TRAFFIC. I SHUT THE VEHICLE OFF AND BACK ON AND IT WOULD NOT GO INTO GEAR, DRIVE OR REVERSE. I TOWED IT TO NEAREST VW DEALERSHIP WHICH WAS 4 HOURS AWAY AND THEY SAID I NEED A NEW TRANSMISSION AND EVEN THOUGH IT IS THE SAME YEAR MAKE AND MODEL AS OTHER VEHICLES WITH RECALL PROBLEM, VOLKSWAGEN SAYS MY VIN DOES NOT FALL UNDER THE RECALL AND I HAVE TO PAY $7295 FOR A NEW TRANSMISSION. MY CAR ONLY HAS 67,000 MILES ON IT, AND THE WARRANTY DOES NOT COVER THE PROBLEM.

TAKATA RECALL: THE HYBRID SYSTEM FAILED WHILE I WAS DRIVING. THE ENGINE STILL RAN BUT I COULDN'T DRIVE. I WAS STRANDED IN THE MIDDLE OF THE ROAD.

COMING TO HOME AND WAS ABOUT TO TURN ONTO ANOTHER STREET WHEN CAR SUDDENLY JERKED AND WOULDN'T GO IN DRIVE. HAD TO STOP PUT IN PARK AND WAIT FOR A FEW MINUTES AND THEN IT BEGAN TO MOVE. DEALERSHIP SAID IT IS TRANSMISSION BUT THE CAR ISN'T OVER 130,000 MILES

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

I WAS DRIVING ON THE HIGHWAY AND THE CAR STOPPED MOVING. IT WAS A TRANSMISSION ISSUE WITH THE GEAR BOX. THE SAME RECALL THAT THE VOLKSWAGEN HAS BUT WHEN I LOOK UP MY VIN IT DOESN'T COME. HOWEVER I HAD THE SAME ISSUE HAPPEN AS THE ONE DESCRIBED IN THE RECALL. I REPLACED THE TRANSMISSION BUT THE CAR IS STILL JERKING AROUND A LOT. I WANT VOLKSWAGEN TO TAKE CARE OF THAT.

IDLED IN LEFT LANE, WAITING FOR GREEN LIGHT TO MAKE LEFT. WHEN LIGHT TURNED GREEN, ATTEMPTED TO MOVE FORWARD. THE CAR TO LURCHED VIOLENTLY AND STALLED IN THE LANE OF TRAFFIC. THE CAR LURCHED SO STRONGLY THAT WHEN IT RECOVERED, MY REAR BUMPER HIT THE FRONT LICENSE PLATE OF THE CAR BEHIND ME BENDING THEIR LICENSE PLATE. ALL THE WARNING LIGHTS ON DASH LIT UP LIKE THE VEGAS STRIP. DESPITE ALL EFFORTS, COULD NOT GET CAR TO RESTART. THEN CAR WENT DASH WENT DARK. STILL COULD NOT GET CAR TO RESTART. TRIED TO GET CAR TO RESTART FOR ABOUT 10 MINUTES. CAR FINALLY RESTARTED AND I WAS ABLE TO COMPLETE LEFT TURN AND PARK VEHICLE IN PARKING LOT AT MY PLACE OF EMPLOYMENT. THERE I EXCHANGED INFORMATION WITH THE OTHER DRIVER REGARDING DAMAGE TO OTHER VEHICLE. WENT TO WORK ALL DAY, AND WAS ABLE TO START THE CAR WITH NO ISSUES AT THE END OF THE WORK DAY. DROVE CAR STRAIGHT TO VW. AFTER 4 DAYS AT VW, VW CONCLUDES THAT THE DUAL CLUTCH MODERATOR NEEDS TO BE REPLACED FOR A COST OF $6000. MANY 2013 JETTA HYBRIDS HAVE BEEN RECALLED FOR TRANSMISSION CONCERNS INCLUDING ISSUES WHERE THE CAR IS UNABLE TO HANDLE THE TRANSITION BETWEEN GAS AND ELECTRIC HOWEVER THIS VIN IS NOT INCLUDED. CAR IS NOT SAFE. DRIVER DOES NOT RETAIN CONTROL OF VEHICLE'S MOVEMENTS. CAR'S MOVEMENTS ARE UNPREDICTABLE.

PARKED VEHICLE IN A PARKING SPOT AT APARTMENT COMPLEX. WAITING FOR FRIEND. WHILE ENGINE IS RUNNING, HYBRID SYSTEM FAILURE ERROR OCCURS. VEHICLE BEGAN ROLLING BACK WHEN PLACED IN ANY GEAR OUTSIDE OF PARK. ENGINE WAS RUNNING, BUT TRANSMISSION WOULD NOT ENGAGE. VW CUSTOMER CARE CASE 181143163.

AS I AM DRIVING THE CAR ON HIGHWAY OR STREET THE CAR JUST STALLS AND TURNS OFF. NROUGHT IT TO DEALER AND WAS TOLD OUT OF WARRANTY AND WOULD HAVE TO PAY $9500 TO REPAIR HYBRID BATTERY SYSTEM AND NEW TRANSMISSION. THE USUAL THAT THE VIN NUMBER IS NOT INCLUDED IN RECALL WHICH IS JUST NOT RIGHT. AND OF COURSE MILEAGE OVER 70000. WAITING FOR A RECALL SO THIS DANGEROUS PROBLEM IS FIXED

THE VEHICLE WAS STOPPED ON A CITY STREET AND WOULD NOT MOVE WHEN THE GAS PEDAL WAS STEPPED ON. THERE WAS NO FAILURE LIGHTS OR INDICATION THAT SOMETHING WAS WRONG. THE VEHICLE WAS PLACED IN PARK AND THEN BACK INTO DRIVE WITH NO CHANGE. WE TURNED THE VEHICLE OFF AND RESTARTED THE CAR. THE TRANSMISSION DID ENGAGE AND WE WERE ABLE TO GET HOME BUT THERE WAS A LOT OF JERKING. ONCE THE CAR WAS HOME THE CHECK ENGINE LIGHT CAME ON AND WE WERE NO LONGER ABLE TO START IT. THE CAR WAS TOWED TO THE VW DEALER AND WE WERE TOLD THE TRANSMISSION NEEDED TO BE REPLACED EVEN THOUGH IT ONLY HAS 86,000 MILES. VW HAS SAID ITS OUT OF WARRANTY AND WILL NOT BE PAID FOR. THE FAILURE, AS DESCRIBED BY THE MECHANIC COULD BE DO TO THE CORROSIVE TRANSMISSION FLUID THAT OTHER CARS WERE RECALLED FOR. NOT SURE WHY OUR VIN WAS NOT INCLUDED IN THE RECALL.

WHILE DRIVING THE VEHICLE AT VARYING SPEEDS THE TRANSMISSION WILL JUST STOP ENGAGING CAUSING ME TO HAVE TO COME TO A STOP, PUT THE VEHICLE INTO PARK AND RESTART THE IGNITION. I HAVE TAKEN THE VEHICLE TO 2 DIFFERENT VW DEALERSHIPS AND HAVE BEEN TOLD THAT THE GEARBOX HAS GONE BAD AND MY WHOLE TRANSMISSION NEEDS TO BE REPLACED WHICH WOULD COST ROUGHLY $6100. THIS ALL HAPPENED JUST OUTSIDE THE 70K MILE WARRANTY. I HAVE ATTEMPTED TO CONTACT VW NUMEROUS TIMES BUT HAVE ENCOUNTERED 2+ HOUR WAITING TIMES JUST TO TALK TO SOMEONE. ONLINE RESEARCH HAS SHOW THAT THIS HAPPENS TO ALMOST ALL OF THE 2013 JETTA HYBRIDS BUT NO ADDITIONAL RECALL HAS BEEN MADE TO FIX THIS ISSUE.

DURING DRIVING CONDITIONS THE VEHICLE STALLS THEN SPEEDS UP ALMOST CAUSING A CRASH INTO THE CAR AHEAD OF ME. SOMETIMES WHEN BRAKING, THE VEHICLE SURGES WHILE MY FOOT IS ON THE BRAKE. THE VW DEALER DIAGNOSED IT AS CORROSION OF THE CONTROL MODULE WITHIN THE GEARBOX. THIS WAS THE EXACT PROBLEM THE CAR WAS RECALLED FOR UNDER VW RECALL NUMBER 34F6/4V IN NOVEMBER 2013. THE CAR WAS BROUGHT IN IN DEC. 2013 PER THE RECALL TO CHANGE THE GEARBOX OIL BUT ONLY HAD A 12 MONTH WARRANTY. NOW, THE CORROSION CAUSED THE SAME PROBLEM THAT THE RECALL TRIED TO PREVENT. THE RECALL DID NOT CORRECT THE PROBLEM. THE COST TO FIX IS $8500! SINCE IT OUTSIDE THE WARRANTY PERIOD, VW WILL NOT PAY. THIS IS A CLEAR SAFETY ISSUE THAT VW NEEDS TO CORRECT. THE RECALL FIX OF CHANGING THE TYPE OF GEARBOX OIL DID NOT STOP THE CORROSION WHICH DAMAGED THE CONTROL MODULE.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE HESITATED, LOST POWER, AND THEN REGAINED POWER. THE VEHICLE WAS TAKEN TO THE DEALER (DAVID MAUS VOLKSWAGEN NORTH, 1050 LEE RD, ORLANDO, FL 32810) WHERE IT WAS DIAGNOSED THAT THE GEARBOX WAS CORRODED AND THE TRANSMISSION AND THE CLUTCH PACK NEED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V568000 (POWER TRAIN). THE FAILURE MILEAGE WAS 70,000.

BRAKING IS VERY UNPREDICTABLE NEARLY CAUSES AN ACCIDENT DAILY. CAR SWITCHES BETWEEN REGENERATIVE BRAKING/FRICTION BRAKES CONSTANTLY AND MAKES IT HARD TO PROPERLY SLOW THE CAR. VERY DANGEROUS. DEALER SAYS THIS IS NORMAL.

THE HYBRID SYSTEM DRIVE HAS FAILED, FUEL DOOR ACTUATOR PART THAT WAS RECOMMENDED IS INCORRECT IN THEIR SYSTEM. I THINK THEY HAVE DIFFICULT ISSUES WITH READING MY VIN BECAUSE MY CAR ACTUALLY HAS NUMEROUS RECALLS BUT AREN'T SEEN. EMISSION REPAIRS HAVE BEEN DONE AND NOT RESOLVED. AFTER THOSE REPAIRS BY VW DEALERSHIP UNDER WARRANTY, THE HYBRID SYSTEM FAILED AND NOW DOES NOT ENGAGE THE ELECTRIC MOTOR