Electrical System
Filed May 22, 2026FL
SOS MODULE FAILURE 3 TIMES IN 8 MONTHS
2020 Volkswagen Arteon
Routine
Owners filed 2 complaints about this vehicle with federal regulators, most often about the electrical system. No safety recall has been issued.
What fails
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Electrical System | 2 | 0 | 0 | 0 |
What owners reported
Newest filingsElectrical System
Filed Oct 16, 2024OH
On my driver's screen, an error message popped up that read "SOS, ERROR: Emergency call function. Service vehicle!" I took my car to the dealership. This was in November of 2023. They were able to remove the error message but the module itself was broken and the SOS feature was not working and would need to be replaced. This module also affects the ability to talk hands-free. This module has been on back-order for nearly a year. It is illegal in most states to use your phone w/ your hands, but more importantly, I was sold a car with the SOS feature and a hands-free (and more) phone/Carnet feature. This is affecting many VW models as well as Audi's and Skodas and is all over the internet. I've contacted VW USA and they are unable to provide ANY information on if and when the modules will be available and told me to "stay in touch" with my dealership. I am on my 6th VW and this is my first complaint. It's a BIG one! I can see a back order of 3-6 months, but NOT a year.
2 of 2 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.