Page 3 of 4 · complaints 101–150 of 183

2013 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Unknown or Other
Filed Aug 24, 201725,000 milesTX

THE SIDE GLASS ON MY 2013 TOYOTA SIENNA VAN WAS BROKEN OUT BY A ROCK, WHILE MY WIFE WAS DRIVING ON THE FREEWAY, THE GLASS LITERALLY EXPLODED THROWING CHIPS OF GLASS EVERYWHERE IN THE VEHICLE. IF ONE OF MY GRANDSONS OR A PERSON HAD BEEN SETTING IN ONE OF THE BACK SEATS THEY WOULD HAVE BEEN SERIOUSLY INJURED!!! THE SIDE GLASS ON THESE VEHICLES NEED TO BE SAFETY GLASS SO THIS WOULD NEVER HAPPEN, IT WOULDN'T SHATTER LIKE THAT AND SERIOUSLY HURT SOMEONE. I DID CONTACT TOYOTA CUSTOMER SERVICE AND THEY SAID THAT IT WAS SAFETY GLASS AND IT WAS MADE TO BRAKE INTO PIECES, I TOLD THEM THAT THEY NEEDED TO MAKE THE GLASS LIKE THE FRONT WINDSHIELD WITH A LAYER OF SAFETY PLASTIC IN THE MIDDLE AND THEY SAID THATS THE WAY IT IS AND ITS ALL THAT IS REQUIRED OF THEM TO HAVE.

Structure › Body
Filed Aug 21, 2017TX

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VANDERGRIFF TOYOTA (LOCATED AT 1000 W INTERSTATE 20, ARLINGTON, TX 76017). THE DEALER IS CURRENTLY PREPARING THE REMEDY PART AND STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN PARTS BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Structure › Body
Filed Aug 21, 2017FL

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Aug 21, 201778,000 milesOH

I BOUGHT THIS VAN IN FEB 2017, CHECKED ON THE WEB AND FOUND IT HAS A RECALL INCOMPLETED REGARDING TO THE SLIDING DOORS. WHAT SHOULD I DO ? AND, THERE IS A NOISE INSIDE THE RADIO WHEN I SWITCH ON THE KEY, IT JUST STOPS WHEN I COMPLETLY PULL OUT THE KEY, ANY SUGGESTION?

Air Bags
Filed Aug 20, 2017OK

TAKATA RECALL

Tires
Filed Aug 7, 201750,000 milesNY

TIRE IS CRACKING ALONG THE INSIDE WALL - SIMILAR TO OTHERS IN THE SERIES

Structure › Body
Filed Aug 7, 2017VA

TOYOTA HAS YET TO FIX THE POWER SLIDING DOOR PROBLRSM FOR MY VEHICLE. I AM HANDICAPPED AND THE POWER DOORS WERE THE REASON I BOUGHT THIS VEHICLE. I HAVE TRIED THREE TIMES TO GET THIS FIXED. THE LATEST TIME THEY SET UP THE APPOINTMENT AND THEN CALLED STATING THAT THEY COULDN'T FIX IT AND AGAIN I NEEDED TO WAIT. I JUST NEED THIS FIXED AS SOON AS POSSIBLE. THIS RECALL HAS BEEN OUT FOR A VERY LONG TIME BUT THEY HAVE YET TO TRY TO FIX MY VAN.

Wheels
Filed Aug 7, 201790,000 milesNY

THERE ARE STROKES INSIDE THE STEERING COLUMN. IN RAINY WEATHER WHEN TURNING THE WHEEL. IT LOOKS LIKE THE WHEEL IS FALLING OFF

Structure › Body
Filed Aug 2, 201733,000 milesFL

RECENTLY NOTICED THAT AFTER A HEAVY RAIN, WATER IS LEAKING INTO THE VEHICLE ON PASSENGER SIDE AND ALONG THE UPPER CONSOLE WHERE SWITCHES FOR THE SUNROOF ARE LOCATED. OPENED SLIDE AND FELT WATER ALONG THE FRONT EDGE OF OPENING FOR SUNROOF. CANNOT TELL WHERE RAINWATER IS ENTERING BUT BELIEVE IT MIGHT BE THE SUNROOF SEAL.

Structure › Body
Filed Jul 17, 201739,000 milesNJ

THE CABLE OF MY AUTOMATIC DOORS OF MY TOYOTA SIENNA SNAPPED. WHEN I TRIED TO OPEN THE DOOR USING MY KEY FOB, THE DOOR OPENED, BUT THEM PROCEED TO MAKE A HIGH PITCHED BEEPING NOISE (LIKE WHEN YOU TRY TO LOCK THE DOORS WHILE ONE OF THE DOORS IS OPEN). THE DOORS DO NOT AUTOMATICALLY CLOSE AND IT NEEDS TO BE MANUALLY CLOSED. AFTER INVESTIGATING, I NOTICED THAT THE CABLE OF THE VEHICLE WAS SEVERED. THE CAR HAS BEEN ROUTINELY MAINTAINED AS SUGGESTED BY TOYOTA AND HAS 39,000 MILES ON THE VEHICLE AND WE ARE THE ORIGINALLY OWNERS OF THE CAR.

Unknown or Other
Filed Jul 6, 2017CO

ON NOVEMBER 22, 2016, A RECALL WAS ANNOUNCED FOR THE SLIDING DOOR OPERATIONS. WE THEN DISABLED THE DOOR OPERATIONS PURSUANT TO THE RECALL NOTICE AND HAD THE DEALER LIKEWISE FURTHER DISABLE THE DOOR OPERATION. MORE THAN 7 MONTHS LATER, THERE IS NO REMEDY AND THE DOOR MOTOR STILL RUNS WHEN CLOSING THE DOOR WHICH, SEEMINGLY, IS PART OF THE PROBLEM SO OUR STEPS COUPLED WITH THE STEPS OF THE DEALER, LEAVE US IN NO BETTER OF A PLACE WITH DOORS AND A HATCH THAT REQUIRE MANUAL CLOSING WHICH IS VERY HEARD FROM MY CHILDREN.

Structure › Body
Filed Jul 5, 2017MD

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Jun 20, 201723,500 milesMA

I HAVE A 2013 TOYOTA SIENNA AWD WITH 23,500 MILES ON IT AND MY BRAKES JUST STARTED SCRAPPING. I TOOK THE VEHICLE TO A DEALER AND WAS TOLD THE BRAKES AND ROTORS WERE WORN OUT AND NEEDED TO BE CHANGED. COST: $970 AND CHANGE. A CAR WITH SUCH LOW MILEAGE SHOULD NOT NEED NEW BRAKES AND ROTORS.THE DEALERSHIP COULD NOT GIVE ME A REASON FOR THE WEAR BUT INSISTED THE WORK WAS NECESSARY AND THAT THEY HAD THE CAR APART AND READY TO GO. BECAUSE IT IS A 2013 THERE WAS NO WARRANTEE SO I HAD TO PAY THE ENTIRE BILL OUT OF POCKET.

Structure › Body
Filed Jun 16, 2017NY

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER TOYOTA OF ITHACA NEW YORK WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

EngineFire
Filed Jun 16, 201740,000 milesMA

TL* THE CONTACT OWNED A 2013 TOYOTA SEINNA. WHILE OPERATING THE VEHICLE, SMOKE APPEARED UNDER THE PANEL OF THE VEHICLE. AFTER STOPPING, FLAMES APPEARED UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Structure › Body
Filed May 25, 2017MA

THE POWER SLIDING SIDE DOORS POP OPEN ON THEIR OWN. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND WHEN DRIVING. NO INJURIES TO REPORT. WE HAVE TAKEN THE VEHICLE TO OUR LOCAL TOYOTA DEALER WHO PUT THE DOORS ON MANUAL BUT NOW THE DOOR ARE VERY HARD TO OPEN AND CLOSE AND MY CHILDREN CANNOT DO IT. THIS STARTED IN NOV 2016 AND THE ISSUE REMAINS. I FEEL THAT THE REMEDY IS TAKING AN UNREASONABLY LONG TIME AND WOULD LIKE TO VOICE MY COMPLAINT.

Structure › Body
Filed May 5, 2017CA

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Apr 26, 2017PA

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT SPOKE TO A DEALER WHO STATED THAT THE REMEDY WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Apr 24, 2017MA

SLIDING DOOR AND REAR HATCH OPENING OPERATION IS IMPEDED. HAD TO HAVE IT DISCONNECTED AND TO DATE NO REMEDY? I HAVE A BAD BACK AND NEED THE LIFT GATE AND DOORS TO OPERATE WITH A FUNCTIONING SLIDING DOOR..DOOR WAS OPENING AND NOT CLOSING...TRIED TO HAVE THEM HOOK IT BACK UP BUT SAID THEY CANNOT DO THAT...WHERE IS THE REMEDY FOR THIS PROBLEM . THIS HAS BEEN SINCE OCTOBER OF 2016

Engine
Filed Apr 24, 201768,000 milesVA

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE PERFORMING AN OIL CHANGE ON THE VEHICLE, THE MECHANIC NOTICED THAT THE HEAD GASKET WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

Structure › Body
Filed Apr 20, 2017FL

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V858000(STRUCTURE) WAS RECEIVED IN DECEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Apr 17, 20174 milesNY

SLIDING (L&R) DOORS OPENED PREMATUELY FEW TIMES AND NOW AUTO FUNCTION STOPPED WORKING. SYSTEM DISPLAYS P1603 CODE AND SAYS MAINTENANCE REQUIRED, BUT THERE IS NO PROBLEM FOUND.

Structure › Body
Filed Apr 17, 201764,000 milesNY

SMELLED BURNING OR SMOLDERING INSIDE OF VEHICLE WHILE DRIVING. AFTER STOPPING TO INSPECT, NOTICED THAT A WIRE FOR SLIDING ELECTRIC DOOR WAS JUST HANGING (DRIVERS SIDE EXTERIOR OF REAR QUARTER PANEL). THE WIRE WAS BURNED AND WAS JUST HANGING THERE. THE ELECTRIC SLIDING DOOR WOULD NOT WORK AFTERWARDS. TOOK SIENA TO TOYOTA DEALERSHIP AND WAS ADVISED THAT THERE IS SOME TYPE OF WARRANTY AFFECTING THE DOORS BUT THEY DIDN'T KNOW WHAT IT INVOLVED. THEY ADVISED NO FURTHER INFORMATION WAS AVAILABLE. TOYOTA DID NOT ADVISE OF ANY KNOWN DANGERS KNOWN TO THEM IF ANY.

Structure › Body
Filed Apr 12, 2017IL

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Latches/Locks/Linkages
Filed Apr 11, 2017VA

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (LATCHES/LOCKS/ LINKAGES). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Apr 6, 2017FL

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS ADVISED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN REMEDY PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Structure › Body
Filed Mar 28, 2017MI

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Mar 9, 201749,192 milesWI

THE DRIVER SIDE SLIDING DOOR ON A 2013 TOYOTA SIENNA MINIVAN WAS SLOW TO OPEN DO TO OVERNIGHT FREEZING RAIN. HOWEVER, THE DOOR DID OPEN BUT THEN WOULD NOT AUTOMATICALLY RECLOSE. MORE IMPORTANTLY, THE DOOR WOULD NOT LATCH WHEN MANUALLY CLOSED. THE DOOR HAD TO BE TIED SHUT IN ORDER TO DRIVE THE VEHICLE TO THE TOYOTA DEALER SINCE THERE WAS NO OTHER WAY TO FASTEN IT. THE DEALER REPORTED THEY KNEW THIS WAS PART OF A TOYOTA RECALL BUT THEY HAD NO DOCUMENTATION ON HOW TO FIX IT FROM TOYOTA SO THEY JUST REPLACED THE ENTIRE MOTOR ASSEMBLY. TOYOTA HAS KNOWN ABOUT THIS PROBLEM AND HAS DONE NOTHING ABOUT IT. IT IS A DANGEROUS SITUATION THAT HAS TO BE FIXED BEFORE SOMEONE FALLS OUT OF A MOVING VEHICLE. THE DOOR CLOSES AND APPEARS LATCHED UNTIL YOU DRIVE AND THEN IT FLIES OPEN.

Electrical System
Filed Mar 5, 2017TX

HELLO, THIS E-MAIL IS REGARDING A TOYOTA SIENNA 2013. WE'VE HAD IT FOR 1 YR AND A FEW MOS. YESTERDAY NIGHT THE SLIDING DOORS DID NOT WANT TO CLOSE WE HAD TO CLOSE IT MANUALLY; THAN TODAY THE ENGINE WOULD NOT START. I AM SCARED THEY WILL OPEN OR CLOSE WHEN THEY ARE NOT NEEDED. WE DID NOT ANY TYPE OF PROBLEMS WITH IT. WHAT CAN WE DO ABOUT IT? I USE IT DAILY TO TAKE AND BRING MY 3 CHILDREN TO SCHOOL. I AM VERY CONCERNED ABOUT THIS. I READ THAT WE SHOULD RECEIVED A RECALL INFO IN JAN 2017 AND WE DID NOT. PLEASE INFORM ME OF ANY IMPORTANT INFO ON THIS. THANK YOU FOR YOUR ATTN, SIENNA COSTUMER

Structure › Body
Filed Mar 2, 2017OH

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Latches/Locks/Linkages › Doors › Latch
Filed Feb 27, 201774,000 milesIL

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING 5 MPH IN A PARKING LOT, THE REAR DRIVER SIDE SLIDING DOOR OPENED INDEPENDENTLY. THE CONTACT WAS INSTRUCTED TO DISENGAGE THE SLIDING DOOR, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Jan 24, 2017CO

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/05/17*LJ *CN

Latches/Locks/Linkages › Doors › Latch
Filed Jan 4, 201794,000 milesNY

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE VEHICLE ACCELERATED WITHOUT WARNING, THE STEERING WHEEL SEIZED, AND THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE REAR PASSENGER DOOR LATCH DETACHED WHEN THE CONTACT ATTEMPTED TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

Structure › Body
Filed Dec 14, 2016104,000 milesMO

WHILE STATIONARY IN DRIVEWAY, PASSENGER REAR DOOR INTERMITTENTLY WILL NOT OPEN OR WILL NOT CLOSE. WE HAVE NOTICED THIS AFTER THE VEHICLE HAS BEEN TURNED OFF, AND THE KEY IS NO LONGER IN THE IGNITION. THIS HAS HAPPENED MULTIPLE TIMES. MY SON WILL PUSH THE BUTTON FROM THE INSIDE OF THE VEHICLE, AND ATTEMPT TO USE THE HANDLE ON THE INSIDE OF THE VEHICLE. ON MULTIPLE OCCASIONS WHEN THE DOOR WOULD NOT OPEN, HE HAD TO USE THE DOOR ON THE DRIVER'S SIDE TO GET OUT. THERE HAVE BEEN OTHER TIMES AFTER HE HAS GOTTEN IN THE BACK PASSENGER DOOR, BUT THE DOOR WOULD NOT CLOSE. IT TAKES PUSHING THE BUTTON MULTIPLE TIMES TO GET THE DOOR TO CLOSE. THIS HAS HAPPENED BOTH WHILE THE KEY IS NOT IN THE IGNITION AND THE CAR IS OFF, AND AFTER THE CAR IS STARTED. CLIMATE OUTSIDE HAS VARIED DURING THESE EPISODES AS WELL.

Wheels
Filed Dec 10, 201625,000 milesWA

THE 2013 TOYOTA SIENNA XLE WAS PURCHASED NEW AT LARRY H. MILLER TOYOTA IN SPOKANE, WA. ALL MAINTENANCE WAS PERFORMED AT THE SAME DEALERSHIP ACCORDING TO SCHEDULE, WITH NO PROBLEMS NOTED OTHER THAN EXCESSIVE TIRE WEAR. THE VEHICLE WAS USED FOR NORMAL CITY AND HIGHWAY DRIVING ONLY, NO GRAVEL OR OFF-ROAD USE. DURING THE 25,000 MILES (VEHICLE MILEAGE IS SLIGHTLY LESS) CHECKUP AT THE DEALERSHIP, THE TIRES WERE DISCOVERED TO BE TREAD-BARE WITH METAL THREADS VISIBLE IN IRREGULAR PATTERNS. THIS WAS NOT AN ALIGNMENT ISSUE. THE VEHICLE WAS PURCHASED NEW, AND ALL MAINTENANCE WAS PERFORMED ACCORDING TO SCHEDULE, THEREFORE THE TIRES ARE LIKELY DEFECTIVE. THE TIRES IN QUESTION ARE BRIDGESTONE TURANZA EL400-02 RFT. THERE ARE MANY COMPLAINTS ONLINE ABOUT THIS TIRE GOING TREAD-BARE ON OR BEFORE 20,000 MILES - THIS IS 1/2 TO 1/3 THE NORMAL LIFESPAN OF A TRADITIONAL TIRE AND OWNERS SHOULD BE NOTIFIED OF THE POTENTIAL SAFETY HAZARD AND BE REIMBURSED FOR ASSOCIATED REPLACEMENT COSTS. THE TIRES IN QUESTION HAVE A 6-YEAR WARRANTY ON MANUFACTURER DEFECTS, BUT THE TIRE COMPANY DOESN'T WANT TO PAY TO REPLACE THEM. THE DEALERSHIP HAS ALL THE DOCUMENTATION TO PROVE THE PREVENTIVE MAINTENANCE WORK WAS DONE PROPERLY FROM DAY 1 AND BECAUSE THE VEHICLE WARRANTY DOESN'T COVER TIRES, THE TOYOTA DEALERSHIP REFUSES TO DO THE RIGHT THING. I NOW HAVE A VEHICLE, IN LIKE NEW CONDITION, THAT IS UNSAFE TO DRIVE AND NEITHER THE TIRE MANUFACTURER OR THE VEHICLE MANUFACTURER WILL ACCEPT RESPONSIBILITY. I AM A DISABLED V

Unknown or Other
Filed Nov 23, 2016CA

I WAS DRIVING MY SIENNA VAN 2013 LAST MONTH IN OCTOBER 2016 AND ALL OF THE SUDDEN, THE SIDE MIRROR ON THE PASSENGER SIDE JUST BROKE WITHOUT ANY REASON. I TOOK THE SIENNA TO DEALERSHIP ON THE SAME DAY, STATING THAT, THE MIRROR WAS DEFECTIVE BUT THE DEALERSHIP STATED, THEY ARE NOT RESPONSIBLE. I CALLED TOYOTA CUSTOMER CARE & EXPLAINED TO THEM BUT THEY DENIED TO REPLACE THE WINDOW FOR ME. I DROVE SO MANY TOYOTA IN THE PAST 10 YEARS AND THIS WAS THE FIRST INCIDENT THAT HAPPENED TO ME REGARDING TO THE SIDE WINDOW FOR THE TOYOTA.

Unknown or Other
Filed Oct 29, 201625,000 milesPA

BOTH POWER SLIDING DOORS HAVE FAILED DUE TO THE CABLE ASSEMBLY. ONE DOOR THE CABLE SNAPPED. THE OTHER DOOR THE CABLE GOT STUCK.

Service Brakes
Filed Oct 24, 201672,000 milesOH

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. AFTER STARTING THE VEHICLE, IT INDEPENDENTLY ACCELERATED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED, THE STEERING WHEEL SEIZED, AND THE BRAKES DID NOT FUNCTION. THE VEHICLE WAS ABLE TO STOP AFTER THE EMERGENCY BRAKE WAS APPLIED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

Structure › Body
Filed Oct 21, 2016TX

BACK DOOR SHOCK.

Latches/Locks/Linkages › Doors › Latch
Filed Oct 19, 2016IL

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE SLIDING DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

Unknown or Other
Filed Sep 30, 201667,000 milesNC

ON SEPTEMBER 27, 2016 WHILE DRIVING ON THE HIGHWAY THE SUNROOF EXPLODED. I WENT THROUGH MY INSURANCE COMPANY TO FILE A CLAIM. THANKFULLY MY CHILDREN BOTH UNDER THE AGE OF 2 WERE NOT IN THE VEHICLE AT THE TIME.

Air BagsCrash1 injured
Filed Sep 16, 201638,500 milesHI

TL* THE CONTACT OWNED A 2013 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE DUE TO A MEDICAL EMERGENCY. AS A RESULT, THE CONTACT CRASHED INTO A FEW OBJECTS ALONG THE ROAD AND THE VEHICLE FLIPPED OVER. ALL OF THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FIELD. THE VEHICLE WAS TOWED TO A TOW YARD AND DECLARED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,500.

Electrical System
Filed Aug 24, 201686,000 milesNH

POWER DOORS STOPPED WORKING AND ARE STUCK OPEN. THEY STICK OPEN WITH MY KIDS IN THE BACK AND I WAS DRIVING HOME. I'VE OWNED THIS CAR FOR 44 DAYS. MOYER JUST QUIT DOOR IS STUCK HALFWAY. THANK GOD WE GOT HOME SAFE!!! LESS THEN 90000 MILES AND THE CAR IS UNUSABLE. DOOR BECAME STUCK WHEN WE PULLED OVER ON SIDE OF THE ROAD TO ADJUST MY SONS CAR SEAT( BUCKLES WHERE NOT RIGHT ENOUGH) WHEN I WENT TO CLOSE IT THE DOOR WOULDN'T BUDGE. WE WHERE ON A BUSY STREET. MY HUSBAND THEM GOT OUT AND HAD TO FORCE THE DOOR INTO S SEMI CLOSED POSITION AND STAYED IN THE BACK HOLDING IT UNTIL WE COULD GET TO A SIDE ROAD. I THEN CALLED FOR A RIDE.

Steering
Filed Jul 17, 201649,000 milesTX

STEERING COLUMN MADE CLUNKING NOISE AND STUCK. I HAD TO PAY OUT OF POCKET TO FIX THIS PROBLEM BECAUSE IT IS A SERIOUS SAFETY ISSUE.

Service Brakes
Filed Jul 15, 201631,000 milesCA

I BOUGHT MY SIENNA 12/27/2012. IN OCTOBER 2014 WHILE DRIVING HOME FROM LAKE TAHOE, THE CAR BEGAN SHAKING VIOLENTLY WHILE TRAVELING DOWN HILL. UPON RETURNING HOME THE CAR CONTINUED TO SHAKE ANYTIME THE BRAKES WERE APPLIED. TOOK THE CAR TO THE DEALER AND THEY SAID THE ROTORS WERE WARPED AND NEEDED TO BE REPLACED. THE CAR HAD $15K MILES ON IT. THIS IS UNHEARD OF. IN JULY 2014 TOYOTA ISSUED T-SB-0045-14 RELATING TO THIS ISSUE AND RECOMMENDED A "SHIM KIT" AS A REPAIR. THIS WAS ALSO ADDED TO MY CAR. IN MAY OF 2016 WHILE TRAVELING DOWN THE GRAPEVINE FROM LA THE CAR AGAIN BEGAN TO VIOLENTLY SHAKE. TOOK THE CAR BACK. AGAIN, 15K MILES AND THE ROTORS ARE WARPED AND NOW WE NEED NEW TIRES AND BACK BRAKES TOO. MY FAMILY HAS OWED 14 TOYOTAS AND WE HAVE NEVER REPLACED ROTORS TWICE AT 31,000 MILES! THERE IS CLEARLY SOMETHING WRONG WITH THE BRAKING SYSTEM OF THIS CAR THAT IS CAUSING IT TO EAT THROUGH BRAKES, ROTORS, AND TIRES AND THE "FIX" THAT TOYOTA HAS COME UP WITH IS NOT FIXING THE PROBLEM!!

Unknown or Other
Filed Jul 6, 201649,000 milesIL

SUNROOF EXPLODED WHILE VAN WAS PARKED IN JUNE 25, 2016. PHOTOS SHOW GLASS EXPLODED OUT. VAN WAS CERTIFIED BUT COVERAGE DENIED.

Structure › Body
Filed Jun 26, 201623,796 milesCA

MY 2013 TOYOTA SIENNA MINI VAN IS STILL UNDER WARRANTY, BUT FRONT SUBFRAME/ENGINE CRADLE HAS A BROKEN WELD ON THE FRONT LEFT SUPPORT AREA. I CONTACTED TOYOTA AGAIN AND AGAIN BUT THEY HAVEN'T DONE ANYTHING TO FIX THE PROBLEM.

Unknown or Other
Filed Jun 7, 201648,835 milesNM

I WAS DRIVING 65 MPH ON THE HIGHWAY (95 DEGREES OUTSIDE) WITH THE SUNROOF CLOSED AND I HEARD WHAT SOUNDED LIKE AN EXPLOSION. THERE WAS NO DEBRIS ON THE ROAD AND NO ONE IN FRONT OF ME. THE INTERIOR TEMPERATURE OF THE VEHICLE WAS SET AT 68 DEGREES. I PULLED OVER TO INSPECT THE VEHICLE, I REALIZED THAT THE GLASS IN THE SUNROOF OVER THE DRIVER'S SEAT HAD COMPLETELY SHATTERED. I PULLED THE COVER CLOSED TO PROTECT MYSELF FROM THE POSSIBILITY OF ANY GLASS FALLING INTO THE VEHICLE. WHEN I CONTACTED THE DEALERSHIP, I WAS INFORMED THAT I CLEARLY HAD SOMETHING HIT IT; I EXPLAINED THE DRIVING CONDITIONS AND WAS STILL TOLD SOMETHING MUST HAVE HIT IT. UPON RETURNING HOME, I HAVE DISCOVERED THAT THERE ARE OTHER REPORTS OF WINDOWS SPONTANEOUSLY "EXPLODING".

Wheels
Filed Mar 4, 201627,000 milesNJ

I HAVE AN ALL WHEEL DRIVE TOYOTA SIENNA WITH RUN-FLAT TIRES THAT I BOUGHT NEW. THE TIRES HAD CATASTROPHIC WEAR DOWN TO THE BELTS ON THE IN ONLY 25000 MILES, ESPECIALLY ON THE REAR. SUSPENSION ALIGNMENT CHECK AT THE DEALER SHOWED THAT THE REAR SUSPENSION WAS "IN-SPEC" AND ADDITIONALLY WAS NOT ADJUSTABLE. THE EALER TOLD ME THIS TYPE OF WEAR WAS "NORMAL". I HAVE NEVER SEEN TIRES WEAR AT THE INSIDE EDGE DOWN TO THE STEEL BELTS LIKE THIS ON ANY OF MY MANY VEHICLES OVER 40 YEARS OF DRIVING. I WAS TOLD THAT IT WAS DUE TO RUN FLAT TIRES, AND THIS IS HOW THEY WEAR. I DON'T BELIEVE THAT AS I HAVE ANOTHER VEHICLE WITH RUN FLAT TIRES THAT HAS NO SUCH PROBLEM. I BELIEVE THERE IS SOMETHING SERIOUSLY WRONG WITH THE SUSPENSION GEOMETRY WITH THE TOYOTA SIENNA AWD VEHICLE THAT CAUSES THIS CATASTROPHIC AND SEVERE TIRE WEAR. THESE WERE FACTORY INSTALLED OEM BRIDGESTONE TURANZA TIRES, NEVER ABUSED OR OVERLOADED, AND AS CAN BE SEEN IN THE PICTURES, WERE WORN, BUT WERE NOT DOWN TO THE WEAR BARS. UPON RESEARCHING THIS PROBLEM, IT WOULD APPEAR THAT IT IS A VERY COMMON ISSUE SPECIFIC TO TOYOTA SIENNA AWD VANS. I CAN NOT UNDERSTAND THIS WEAR BEING "NORMAL" UNDER ANY DEFINITION. IT IS CLEARLY A SAFETY HAZARD AND A DEFECT EITHER WITH THE VEHICLE OR THE DESIGN OF THESE TIRES..

Electrical System1 injured
Filed Dec 2, 201540,000 milesMI

THIS HAS NOW OCCURRED TWICE AND HAS BEEN REPAIRED MULTIPLE TIMES. THE 1ST TIME HAPPENED A FEW WEEKS AFTER BEING PURCHASED. I WAS TRAVELING APPROX 45-50MPH, BEGAN BREAKING FOR A YELLOW LIGHT WHEN SUDDENLY THE WOMAN IN FRONT OF ME STOPPED SHORT OF THE LIGHT. TO AVOID HITTING HER I HAD TO BREAK FIRM BUT NOT SLAMMING ON THE BREAKS. I STOPPED ABOUT A CAR LENGTH SHORT OF HER AND THEN FELT AN IMPACT. I ASSUMED I HAD BEEN HIT FROM BEHIND BY ANOTHER DRIVER BUT THERE WAS NO CAR THERE. I PULLED INTO A MALL JUST AHEAD AND LOOKED BEHIND THE DRIVERS SEAT TO FIND THE 2ND ROW SEAT, WHERE 10 MINUTES BEFORE MY DAUGHTER HAD BEEN SITTING, HAD COLLAPSED FORWARD, SLID ON THE RAILS AND SLAMMED INTO THE DRIVERS SEAT. THE SEAT WAS LOCKED AND UNABLE TO BE MOVED IN IT'S COLLAPSED POSITION. I SUFFERED EXTREME WHIP LASH AND BACK PAIN. SINCE I WAS IN-ROUTE TO TOYOTA FOR MORE PROBLEMS I WENT TO THE DEALER WHO MOVED THE SEAT BACK AND CLAIMED "MY DAUGHTER MUST HAVE PLAYED WITH IT" AFTER GOING TO A NEW DEALERSHIP AND MONTHS OF TESTING AND BACK AND FORTH TOYOTA REPLICATED THE PROBLEM AND SAID THE RAILS NEEDED TO BE REPLACED BUT NOT THE SEAT. THEY ALSO HAD ME SIGN OFF THAT THEY COULD INSPECT THE PARTS AND TELL ME WHY IT FAILED. THIS NEVER HAPPENED. TWO WEEKS AGO I WAS SLOWING ON A STEEP TWISTING DIRT ROAD TO STOP BEFORE TURNING ON A BRIDGE AND HEAR A SOUND LIKE GOING UP A ROLLER COASTER. CLICK CLICK CLICK. I BRACED BC I KNEW WHAT WAS HAPPENING AND AGAIN MY DAUGHTERS SEAT SLAMMED INTO MINE. THIS TIME NOT ONLY DI

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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