Page 9 of 9 · complaints 401–429 of 429

2008 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2008 record →

Unknown or Other
Filed Feb 6, 201016,150 milesNJ

DATE: DECEMBER 31ST 2009 TIME:8:00AM TO 8:30AM AUTO : TOYOTA SIENNA LE - 2008 MODEL IT WAS SNOWING THAT DAY AND I WAS DRIVING 5 MILES PER HOUR WITHIN MY NEIGHBOURHOOD. WHEN I WAS MAKING A TURN, THE VEHICLE SKIDDED AUTOMATICALLY AND COLLIDED WITH FOOTPATH. IN THAT THE TIRE, WHEEL, SUSPENSION,SENSOR AND SOME OTHER PARTS WERE DAMAGED. I TRULY THINK THAT THE FAILURE IS CAUSED BY TOYOTA SIENNA EVEN THOUGH THE VAN HAD A ABS. I TRULY THINK THAT THERE IS SOME ISSUES WITH WITH THE ABS OF TOYOTA SIENNA. I CAN PROVIDE MORE DETAILS IF IT IS REQUIRED. *CN

Service Brakes, Hydraulic
Filed Feb 4, 2010CA

2008 TOYOTA SIENNA--MOMENTARY MILD INADVERTENT ACCELERATION UPON APPLICATION OF BRAKE, MOSTLY NOTICED AT LOWER SPEEDS (30-40 MPH). THEN BRAKE TAKES HOLD. FOR THE 1-2 SECONDS OF ACCELERATION, IT FEELS SMOOTHER AS IF CAR IS IN HIGHER GEAR FOR THAT MOMENT. I BOUGHT THE CAR NEW, TOYOTA SAYS THIS IS A NORMAL EFFECT OF HOW THE TRANSMISSION WORKS. NO ACCIDENTS; JUST REPORTING WHAT FEELS LIKE SOMETHING'S NOT RIGHT. ONGOING. *TR

Vehicle Speed ControlCrash
Filed Feb 3, 201028,756 milesMA

WE DROVE FROM PEMBROKE TO NORTH CAROLINA, TAKING A FEW BREAKS IN BETWEEN TWO WEEKS AGO. WE PULLED INTO A SERVICE STATION TO USE THE REST ROOMS AND PURCHASE COLD DRINKS, IN ROANKE SPRINGS, NC. MY WIFE PULLED INTO A HANDICAPPED PARKING SPOT IN FRONT OF THE STORE. SHE WAS ONLY 10 FEET FROM STOPPING THE VEHICLE WHEN THE CAR ACCELERATED FORWARD AND FORTUNATELY CRASHED INTO A CONCRETE PILLAR OTHERWISE WE WOULD HAVE GONE DIRECTLY INTO THE STORE. THE SURGE OF THE CAR ACCELERATING PUSHED ME BACK INTO MY SEAT, PASSENGER. OUR VEHICLE TOYOTA SIENNA STRUCK THE CONCRETE PILLAR DIRECTLY IN THE MIDDLE OF THE FRONT END. I THEN REACHED DOWN AND TURNED THE CAR OFF. WE WERE TRAVELING WITH ANOTHER COUPLE, THEY HAD PARKED THEIR CAR AND HEARD THE SQUEAL OF THE BRAKES BEING APPLIED AND THEN THE CRASH OF OUR VEHICLE INTO THE CONCRETE PILLAR. THE CAR IS BEING REPAIRED IN ROANKE SPRINGS, NC AT THE BONES TOYOTA DEALER. WE THEN RENTED A VEHICLE AND CONTINUED OUR TRIP TO FLORIDA. *TR

Vehicle Speed Control
Filed Feb 2, 201045 milesWI

ON JAN 29, 2010 MY 11 YRS. DAUGHTER AND I WERE TRAVELING IN OUR 2008 TOYOTA SIENNA SOUTH ON HWY 51/I39. THE ROADS AND WEATHER WERE BASICALLY DRY. I HAD JUST SET THE CRUISE ON 71MPH WHEN THE VEHICLE SURGED AHEAD, THE SPEEDOMETER SAID 80, AND WITHIN A MINUTE HAD REDUCED TO THE 71MPH I HAD SET. IT WAS VERY SUDDEN AND VERY SCARY TO BOTH OF US. THERE WAS NO FOOT ON THE ACCELERATOR AND NO FLOOR MAT WAS THE PROBLEM. I FEEL THIS IS A WARNING OF WHAT COULD HAPPEN AND THERE ARE DOCUMENTED C/O SINCE 2006 FOR SIENNAS THAT HAVE THIS SAME PROBLEM. *TR

Vehicle Speed ControlCrash
Filed Jan 31, 201025,000 milesOK

TOYOTA SIENNA 2008 MODEL. HALTED TO MAKE A TURN IN A PARKING LOT, LESS THAN 5-10MPH. SUDDENLY ACCELERATED AND HIT ANOTHER VEHICLE EVENTHOUGH I WAS PRESSING HARD ON THE BRAKE PEDAL. NOT MENTIONED IN THE RECENT VEHICLE RECALL BY TOYOTA. *TR

Vehicle Speed ControlCrash
Filed Dec 31, 2009CA

A TOYOTA SIENNA 2008 WAS TURNING SLOWLY ON A CURVE AND THEN IT SUDDENLY ACCELERATED VERY FAST AND WENT THROUGH A FENCE HITTING A WALL. THE AIRBAGS OPENED UP AS WELL. *TR

Equipment Adaptive/Mobility
Filed Dec 25, 200930,000 milesKS

TOYOTA GAS PEDAL STUCK. I REALIZE THAT THERE IS ALREADY SOMETHING IN THE WORKS FOR THIS PROBLEM, BUT I WANTED TO ADD MY STORY, MY FAMILY AND I WERE TRAVELING IN WICHITA HWY54 AT APPROX 7PM. I WENT TO PASS A CAR WHEN I PUSHED THE GAS PEDAL ALL THE WAY DOWN IT...STUCK. I REACHED SPEEDS PROBABLY OVER 100MPH INTO AN CONSTRUCTION ZONE (50MPH) WHERE I SHUT OFF THE VEHICLE AND COASTED ONTO THE SHOULDER. I CONSIDER MYSELF AN EXPERIENCED GOOD DRIVER WITH THOUSANDS OF MY MILES TO MY NAME. THE VAN HAD 2 ADULTS AND 3 KIDS IN IT. I HAVE CONTACTED TOYOTA AND THEY TOLD ME TO REMOVE MY FLOOR MAT AND WAIT FOR AN RECALL IN LATE JANUARY. HOPEFULLY THIS HELPS.. THANKS *TR

Vehicle Speed Control
Filed Dec 8, 200910,000 milesAR

I ACCIDENTALLY HIT THE CRUISE CONTROL IN MY 2008 TOYOTA SIENNA WHEN THE CONTROL LEVER WAS OVER THE WINDSHIELD WIPER CONTROL IN A SLIGHT LEFT TURN, RESULTING IN THE CRUISE CONTROL GOING UNEXPECTEDLY INTO "RESUME". BECAUSE OF INCLEMENT WEATHER I HAD SLOWED DOWN AND WAS NOT EXPECTING THE INSTANT ACCELERATION. TOOK A COUPLE SECONDS TO REALIZE WHAT HAD HAPPENED WHEN I HAD TRIED TO OPERATE THE WINDSHIELD WIPER CONTROL. THE TOYOTA CRUISE CONTROL LEVER MOUNTED ON THE STEERING COLUMN WHERE IT TURNS WITH THE WHEEL APPEARS TO BE A LESS THAN DESIRABLE ENGINEERING DECISION FROM A SAFETY STANDPOINT. TRYING TO EXPRESS THIS CONCERN TO MY LOCAL TOYOTA DEALER, (PINE BLUFF, ARKANSAS, WHERE I BOUGHT THE CAR) WAS UNSUCCESSFUL. I HAD BEEN TRYING TO BE HELPFUL WITH TOYOTA'S MORE GENERIC PROBLEM OF A COMPLAINT OF UNCONTROLLABLE ACCELERATION, WHICH TOYOTA HAS BEEN TRYING TO BLAME ON IMPROPER FLOOR MATS BEING JAMMED INTO THE ACCELERATOR PEDAL. *TR

Latches/Locks/Linkages
Filed Dec 7, 2009MN

OUR 2004 SIENNA XLE ELECTRIC SLIDING PASSENGER DOOR STOPPED WORKING 1 1/2 YEARS AGO. WE CAN MANUALLY OPEN/CLOSE IT, BUT IT IS VERY DIFFICULT BECAUSE THE MOTOR IS STILL CONNECTED AND RESISTS US MOVING IT. THE MOTOR MAY COMPLETE THE CLOSING PROCESS...YOU CAN HEAR IT WORKING. IF NOT SECURELY LATCHED SHUT IT WILL FLY OPEN AND CLOSE EVEN THOUGH IT IS SO DIFFICULT TO MANUALLY MOVE IT. WE HAVE HAD IT STUCK OPEN ONCE DURING THE PAST YEAR AND A HALF. WHEN I BROUGHT IT UP TO THE DEALERSHIP THEY SAID THAT THEY HAD NEVER HAD ANYONE WITH AN ELECTRIC DOOR PROBLEM. I WENT HOME AND FOUND HUNDREDS OF COMPLAINTS. UNFORTUNATELY, WITH YOUNGER KIDS IT IS A PROBLEM DROPPING THEM/PICKING UP FROM SCHOOL BECAUSE THAT IS THE SIDE WE MUST USE TO FOLLOW SCHOOL PROCEDURE FOR SAFETY REASONS. THE DEALERSHIP SAID IT WOULD COST $1500 TO FIX THE DOOR BECAUSE THE ENTIRE MOTOR WOULD NEED TO BE REPLACED SINCE THE CABLE IS NOT A SEPARATE PIECE. WE ARE VERY FRUSTRATED. SINCE THEN I HAVE BEEN TAKING THE VAN SOMEWHERE ELSE FOR OIL CHANGES, TIRES.... THEY SAID THEY SEE PEOPLE WITH THESE VANS HAVING ELECTRIC DOOR PROBLEMS QUITE OFTEN ON THE TOYOTA. BEFORE THE VAN I HAD A CAMRY AND HAD NO PROBLEMS. NOW I HAVE HAD NUMEROUS RECALLS...ONE THAT I PERSONALLY HAD A PROBLEM WITH. I CONSIDER THIS ISSUE MORE OF A SAFETY ISSUE THAN MOST OTHER RECALLS WE'VE HAD. WITH CUSTOMER SERVICE LIKE I HAVE EXPERIENCED AND ALL THE PROBLEMS I WON'T BE GETTING ANOTHER TOYOTA. WHY ISN'T TOYOTA ADDRESSING THESE ISSUES WHEN THERE ARE SOOOO MANY?

Structure › Body › Door
Filed Dec 2, 200927,300 milesOR

WITHIN THE LAST COUPLE MONTHS BOTH OF THE REAR SLIDING DOORS ON MY 2008 TOYOTA SIENNA LE HAVE MALFUNCTIONED IN A WAY THAT I BELIEVE COULD JEOPARDIZE THE SAFETY OF THE PASSENGERS. YESTERDAY, THE LEFT HAND REAR DOOR GOT STUCK MIDWAY BETWEEN OPEN AND CLOSED AND ONLY AFTER EXERTING GREAT FORCE ON THE DOOR AND BREAKING THE CABLE ALONG WHICH THE DOOR TRAVELS, WAS I ABLE TO CLOSE THE DOOR. THE RIGHT HAND REAR DOOR, FOR THE LAST COUPLE MONTHS, HAS BEEN IRREGULARLY GETTING STUCK MIDWAY THROUGH CLOSING AND REVERSING BACK TO AN OPEN POSITION. IF ONE TURNS OFF THE AUTOMATIC DOOR FUNCTION AND ATTEMPTS TO CLOSE THE DOOR MANUALLY, IT CAN ONLY BE OPENED AND CLOSED IF A GREAT DEAL OF FORCE IS EXERTED ON IT, MUCH MORE THAN A CHILD WOULD BE ABLE TO SUMMON. *TR

Power Train › Automatic Transmission
Filed Nov 4, 200931,000 milesPA

PROBLEM OCCURS AFTER SLOWING DOWN AT A STOP SIGN OR INTERSECTION AT THE SPEED BETWEEN 5 TO 10 MPH AND THEN GO TO INCREASE SPEED. THE TRANSMISSION HESITATES. ONE TIME THE ENGINE SEEMED TO ROAR UP, BUT THE CAR DIDN'T MOVE.... THIS HESITATION OCCURS WHEN TRANSMISSION IS SHIFTING AT LOW SPEEDS WHEN ACCELERATING AFTER SLOWING DOWN AT AN INTERSECTION OR TURNING AT A CORNER. THIS OCCURS INTERMITTENTLY BUT IS QUITE NOTICEABLE. I CAN OFTEN REPRODUCE HESITATION WITH A HARD BRAKE FOLLOWED BY HEAVY THROTTLE. *TR

Power Train › Automatic Transmission
Filed Nov 2, 200923,000 milesMA

UNINTENDED ACCELERATION INCIDENT. CAR WAS DRIVEN 200 MILES THE PREVIOUS NIGHT AND GARAGED. THE NEXT MORNING, CAR WAS STARTED, BACKED OUT OF DRIVEWAY, AND DRIVEN 15 MPH FOR 1/4 MILE UNTIL ON MAIN ROAD. AFTER TRAVELING 0.4 MILES ON MAIN ROAD I SLOWED TO A RED LIGHT. THE ENGINE STARTED RACING (BUT NOT RED-LINING). I AM ABSOLUTELY SURE MY FOOT WAS NOT ON THE ACCELERATOR PEDAL. I SHIFTED INTO NEUTRAL, WHICH REMOVED THE FORWARD PRESSURE, AND AFTER A SECOND OR TWO, THE RPMS DRIFTED BACK INTO THE NORMAL RANGE. THIS IS THE MOST RECENT OCCURRENCE. OTHER INSTANCES HAVE BEEN LESS SEVERE AND HAVE ALL OCCURRED WHILE BRAKING THE VEHICLE. *TR

Latches/Locks/Linkages
Filed Oct 11, 200916,000 milesPA

I OWN A 2008 TOYOTA SIENNA WITH 17000 MILES ON IT. RECENTLY WHILE LOADING UP THE FAMILY TO GO OUT, THE LEFT PASSENGER AUTOMATIC SLIDING DOOR WAS UNABLE TO BE CLOSED. I PROMPTLY TOOK THE VEHICLE TO THE DEALER, WHO FIXED THE PROBLEM, SAYING ONE OF THE MECHANISMS IN THE DOOR UNIT NEEDED LUBRICATION. THE PROBLEM WENT AWAY UNTIL LAST EVENING, WHEN THE SAME PROBLEM OCCURRED WHILE OUT TO DINNER. EVEN WHEN THE POWER DOOR WAS DISENGAGED, THE DOOR STILL WOULD NOT CLOSE. FORTUNATELY, THERE WERE TWO ADULTS (ALONG WITH 3 KIDS 8 AND UNDER) SO ONE OF US COULD HOLD THE DOOR SHUT WHILE THE OTHER DROVE. I CHECKED ON THE INTERNET BRIEFLY AND IT SEEMS AS THOUGH MANY OTHER SIENNA OWNERS HAVE HAD SIMILAR ISSUES. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT WERE SOMEHOW TO MANIFEST ITSELF WHILE DRIVING. *TR

Visibility › Glass, Side/Rear
Filed Oct 8, 200933,000 milesMD

TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE VEHICLE WAS PARKED WHEN THE REAR PASSENGER VENT WINDOW BLEW OUT DUE TO EXCESSIVE STRONG WINDS. THERE WERE NO PRIOR WARNINGS OR INJURIES. AN AUTHORIZED DEALER WAS NOTIFIED AND THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 33,000. UPDATED 11/10/09 *CN THE CONSUMER STATED THE DEALER DENIED WARRANTY CLAIM. UPDATED 11/13/09

Air Bags › Side/WindowCrash1 injured
Filed Sep 28, 200910,000 milesNY

I WAS TRAVELING IN A 2008 TOYOTA SIENNA SOUTH AFTER JUST COMING FROM BEING STOPPED AT A RED LIGHT WHEN I WAS T-BONED BY A DRIVER THAT RAN THE RED LIGHT TRAVELING WEST BOUND. I WAS HIT BETWEEN THE DRIVER'S SIDE DOOR AND FRONT LEFT WHEEL. THE IMPACT TOOK THE WHEEL OFF THE AXEL AND THE CAR WAS INOPERABLE AFTER THE INCIDENT. I HIT MY HEAD ON THE DRIVER'S WINDOW AS THE AIR BAG DID NOT DEPLOY AND SUFFERED A CONCUSSION AND BRUISING. *TR

Power Train › Driveline
Filed Aug 4, 2009CA

2008 TOYOTA SIENNA 3.5 V6 HAS HAD PISTON SLAP SINCE NEW. TOYOTA KNOWS THAT THERE IS A FLAW IN ALL OF THESE ENGINES BUT BECAUSE THERE HAVE BEEN NO FAILURES AND FEW COMPLAINTS , THEY ARE CHOOSING TO DO NOTHING ABOUT IT. I LIKE ENGINES AND I KNOW THAT WHERE THERE IS NOISE THERE IS EXCESSIVE WEAR AND POTENTIAL FUTURE FAILURE. *TR

Equipment
Filed Jul 20, 2009OH

I BOUGHT MY 2008 TOYOTA SIENNA IN OCTOBER 2007. THE FIRST DEFECT I NOTICED IS WHEN THE REAR WINDOWS ARE OPEN, THE REAR DOORS DO NOT LOCK IN PLACE WHEN YOU OPEN THEM. THE MECHANIC STATED SAID THE HE THOUGHT THE REASON IT WAS DESIGNED THIS WAY WAS AS A PRECAUTION, IN CASE A CHILD IS LEANING OUT OF THE WINDOW WHEN THE DOORS ARE OPENED. THIS MADE NO SENSE. MY EXPERIENCE HAS BEEN THAT THE DOOR SLAMS REALLY HARD AND THEN BOUNCES BACK. IF A CHILD HAPPENED TO BE LEANING OUT THE WINDOW THEY WOULD SUFFER SERIOUS INJURY BECAUSE OF THIS. NO ONE HAS BEEN INJURED THUS FAR, BUT THE SLAMMING CERTAINLY STARTLES EVERYONE! THIS HAPPENS EVEN IF THE WINDOW IS ONLY OPEN SLIGHTLY. ANOTHER DEFECT IS THE TIRE PRESSURE LIGHT ON THE DASH. IT STAYS LIT UP CONSTANTLY. AFTER ADDING AIR ON NUMEROUS OCCASIONS, I NOTICED THAT THE LIGHT COMES BACK ON IN JUST A COUPLE OF DAYS. I DISCUSSED THIS WITH THE DEALER AND HE SIMPLY STATED THAT TIRE PRESSURE CHANGES WITH THE TEMPERATURE. THIS IS A SAFETY ISSUE BECAUSE I WOULD NOT KNOW IF THE TIRES' INFLATION WAS REALLY OFF OR NOT. OBVIOUSLY I CANNOT ADD AIR TO THE TIRES EVERY OTHER DAY. *TR

Structure › Body › Hood › Hinge and Attachments
Filed Jul 9, 200919,390 milesNY

MY HUSBAND WAS DRIVING IN FLORIDA IN OUR RENTED TOYOTA SIENNA MINIVAN, AND FIVE FAMILY MEMBERS WERE IN THE CAR, ON A HIGHWAY. SUDDENLY THE ENGINE HOOD CAME UNHOOKED AND FLEW UP, HITTING THE FRONT WINDSHIELD. THE GLASS SHATTERED AND WE WERE SHOWERED WITH GLASS, BUT THE BIGGER PROBLEM WAS THAT THE VIEW OUT THE FRONT WAS ALMOST TOTALLY OBSTRUCTED. WE MANAGED TO SEE THROUGH A SMALL CREVICE UNDERNEATH THE HOOD, WHICH WAS NOW UPRIGHT AND COVERING ALMOST ALL THE WINDSHIELD. WE WERE ABLE TO PULL OFF THE HIGHWAY WITHOUT FURTHER INCIDENT. PLEASE NOTE I AM NOT THE OWNER OF THIS AUTOMOBILE, BUT RATHER MY HUSBAND YONATHAN EPELBAUM HAD RENTED IT FROM NATIONAL CAR COMPANY. THE CAR HAS BEEN RETURNED TO NATIONAL, AND THE INCIDENT WAS REPORTED TO THE POLICE AT THE TIME OF THE INCIDENT. WE WERE VERY LUCKY TO HAVE ESCAPED SERIOUS INJURY. THE INCIDENT HAPPENED DURING DAYLIGHT, WHICH HELPED, AS AT LEAST THE DAYLIGHT HELPED WITH VISIBILITY THROUGH THE VERY SMALL OPENING UNDER THE HOOD, FROM WHICH WE WERE ABLE TO STEER AND CHANGE LANES SAFELY WHILE EXITING THE HIGHWAY. INJURIES WERE FORTUNATELY VERY MINOR SO I AM RECORDING AS "NO INJURIES" BUT THERE WAS AN ISSUE WITH GLASS. CONSIDERING WE MIGHT HAVE BEEN KILLED, WE FEEL VERY FORTUNATE MY HUSBAND MANAGED TO STEER US OUT OF IT WITHOUT HITTING ANYTHING OR BEING HIT. OTHER CARS AROUND US WERE GOING VERY FAST SO THE SITUATION WAS EXCEEDINGLY DANGEROUS. *TR

Tires
Filed Jun 9, 200911,373 milesCA

RUN FLAT TIRE COMMERCIAL. IT IS TRUE THAT YOU CAN TRAVEL ON A RUN FLAT TIRE FOR OVER 100 MILES WITH A NAIL PUNCTURED TIRE. THIS COMMERCIAL DOES NOT TELL YOU THE PRONES OF IT AND I EXPERIENCED THIS PROBLEM. I HAVE A 2008 TOYOTA SIENNA ALL-WHEEL DRIVE AND IT HAS THE ELECTRONIC INDICATOR OF LOW AIR PRESSURE. IT CAME ON ONCE IN A WHILE AND JUST ADDED SOME AIR. BUT LATELY IT CAME ON MORE FREQUENTLY AND I TOOK THE VAN TO THE TOYOTA DEALER IN LA CRESCENTA CA., WHERE I BOUGHT THE VAN, FOR INSPECTION. THEY TOLD ME THERE IS A NAIL IN THE LEFT FRONT TIRE AND THIS TYPE OF THE RAN FLAT TIRE CAN NOT BE REPAIRED. SO I HAD TO BUY A NEW TIRE. LUCKY ENOUGH THEY COULD ORDER IT RIGHT AWAY AND GOT THE TIRE MOUNTED THE NEXT DAY. THE DEALER COULD NOT MOUNT THE TIRE ON THE RIM AND HAD TO SEND IT TO A SPECIAL TIRE PLACE, BECAUSE THIS ARE SPECIAL RIMS, I HAVE BEEN TOLD. THE PRICE FOR THIS ONE TIRE WAS $ 269.56 INCLUDING MOUNTING, BALANCING AND SALES TAX. SINCE THIS TYPE OF A VAN WITH THIS RUN FLAT TIRES, DOES NOT COME WITH A SPARE TIRE. THEY TOLD ME, IT IS NOT NECESSARY TO HAVE ONE. WHAT WILL HAPPENED, WHEN YOU ARE IN THE MIDDLE OF THE WILDERNESS IN THE COUNTRY. YES YOU CAN DRIVE OVER 100 MILES ON THE FLAT TIRE, BUT WHEN YOU GET TO THE NEXT TOWN AND THEY HAVE TO ORDER THIS TIRE AND IT CAN TAKE DAYS BEFORE THEY GET ONE. THERE YOU WILL BE STUCK FOR A WHILE. THIS DOES NOT SOUND LIKE A GOOD WAY TO HAVE THIS TIRES. IT SURE IS A MISS LEADING ADVERTISING AND A BAD EXPERIENCE. ON TAP OF IT THE TIRES HAVE NO W

Tires
Filed Apr 23, 20095,700 milesNY

TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA WITH DUNLOP SP4000 A/F P215/65S/R16 WITH DOT DA2HC4ER3807. WHILE BACKING OUT OF THE DRIVEWAY AT A LOW SPEED OF 5MPH THE VEHICLE APPEARED UNBALANCED FROM THE RIGHT TO THE LEFT. THE DRIVER OBSERVED THAT THE FRONT PASSENGER SIDE TIRE WAS DISENGAGED FROM THE RIM WITH APROXIMATELY 2/3 OF THE TIRE HANGING ONTO THE RIM. THE TIRE HAS NOT BEEN REPAIRED. THE CONTACT IS AWARE OF THE SAFERTY RISK DUE TO THE DEFECT. THE CURRENT AND FAILURE MILEAGES WERE 7,500.

Equipment
Filed Apr 13, 2009AK

BOUGHT A 2008 TOYOTA SIENNA XLE LIMITED WITH ALL THE OPTIONS ETC. THE NAVIGATION SYSTEM THAT WAS PART OF THE PACKAGE WITH OUR MODEL VAN WE BOUGHT STATES THAT IS COVERS ALL OF NORTH AMERICA. THERE IS A DVD THAT LOADS INTO THE NAV SYSTEM EACH TIME THE VAN IS STARTED, THESE MAPS INCLUDE ALL OF THE LOWER 48 STATES AND HAWAII AND EVEN INCLUDE CANADA. HOWEVER NOTHING IN ALASKA IS COVERED. I FEEL AS THOUGH WE WERE MISLEAD ABOUT THIS FEATURE AND HAVE TRIED CONTACTING TOYOTA DIRECTLY HOWEVER THE MAPS COVERED ON THE DVD IS A SOFTWARE PROGRAM THAT WAS PROVIDED TO TOYOTA BY A 3RD PARTY. IS THERE ANYTHING WE CAN DO TO GET TOYOTA TO LISTEN?? RETURNED PHONE CALLS AND E-MAILS FROM TOYOTA SUGGEST THAT THE STATE OF ALASKA DOESN'T JUSTIFY THEIR COST IN PRODUCING A NEW DVD UPGRADE TO INCLUDE OUR STATE. WHEN WE PURCHASED THE VAN THIS WAS NOT CLEARLY STATED BY THE SALES MANAGER AND WE WERE TOLD THAT TOYOTA WAS COMING OUT WITH A NEW DVD THAT WILL COVER ALASKA, BUT NOW IT'S OBVIOUS THEY HAVE NO INTENTIONS OF PROVIDING THIS. FRUSTRATED IN AK. *TR

Electrical System › Instrument Cluster/Panel
Filed Mar 17, 2009HI

SPEEDOMETER ON MY 2008 TOYOTA SIENNA APPEARS TO BE SHOWING A FASTER RATE OF SPEED FROM 3 DIFFERENT SPEED RADARS IN THE CITY AND COUNTY OF HONOLULU. THERE IS A 2-3 SECOND DELAY, WITH THE MOVEMENT OF THE SPEEDOMETER NEEDLE. IT IS CLEAR, THAT ALL 3 RADARS SHOW A CONSISTENT PATTERN OF A 5 MILE VARIANCE. THE TOYOTA DEALERSHIP I PURCHASED THE VEHICLE FROM DID NOT MAKE APPROPRIATE VEHICLE CHECKS TO RECTIFY THE PROBLEM. THEY HAVE REFERRED ME TO A LOCAL AUTO REPAIR WITH A DYNOMETER WHICH IS DEMANDING A $95.00 FEE TO CHECK THE SPEEDOMETER. A MR. KITAJIMA THE LOCAL REPRESENTATIVE FOR TOYOTA HAS IS REFUSING TO PAY FOR THE DYNOMETER CHECK AND IS INDICATING THAT THE RADAR READINGS ARE INACCURATE. ALL THREE RADARS COULD NOT BE DEFECTIVE AND COUPLED WITH THE FACT THAT I'VE ALSO CHECKED THE SPEED WITH ANOTHER VEHICLE USING A CELL PHONE TO MONITOR THE SPEED WITH THE OTHER DRIVER. ALL OF THESE CHECKS, CLEARLY PROVE THAT THE SPEEDOMETER IS INACCURATE. AGAIN, THEY ALL SHOW A 5 MILE VARIANCE OF SPEED BETWEEN MY NEW TOYOTA SIENNA (2008) AND ALL RADARS AND OTHER VEHICLE CHECKS. *TR

Tires
Filed Sep 27, 200810,200 milesVA

MY WIFE WAS MAKING A LOW SPEED RIGHT TURN FROM LEELAND ROAD (RT LANE) ONTO DEACON RD (LEFT LANE) IN STAFFORD COUNTY VIRGINIA WHEN SHE SIMULTANEOUSLY HEARD AN "EXPLOSION" AND FELT A JOLT COMING FROM THE DRIVER'S SIDE FRONT WHEEL. THERE IS NO CURB OR OTHER OBSTRUCTIONS IN THE INTERSECTION BUT AFTER THE "EXPLOSION" SHE WAS STARTLED AND LOST CONTROL SLIGHTLY GRAZING THE CURB ON DEACON ROAD BEFORE REGAINING CONTROL. SHE MANAGED TO PULL OFF INTO A SAFE AREA; MY TWO CHILDREN (AGES 9 & 7) WERE ALSO IN THE VEHICLE. UPON VISUAL INSPECTION OF THE TIRE, IT APPEARS THAT A SIDE WALL FAILURE OCCURRED. THE VEHICLE MY WIFE WAS DRIVING IS A NEW 2008 TOYOTA SIENNA THAT HAS MICHELIN ENERGY LX4 TIRES ON IT, APPROXIMATE MILES ON THE VEHICLE/TIRES WAS APPROXIMATELY 10,200. MY WIFE CONTACTED MICHELIN THAT EVENING AND REPORTED THE INCIDENT; SHE WAS INSTRUCTED TO TAKE THE TIRE TO NTB WHO IS AN AUTHORIZED DEALER. NTB REFUSED TO HONOR THE WARRANTY CITING THE TIRE WAS "ROAD DAMAGE" AFTER A NAKED EYE VISUAL INSPECTION. THE NTB STORE WE WENT TO DID NOT HAVE THE TIRE IN STOCK AND REFERRED US TO THEIR OTHER STORE. UPON ARRIVAL, IT WAS OBVIOUS THE "ROAD DAMAGE" ASSESSMENT WAS PHONED AHEAD AND THE "MECHANIC" ALSO WOULD NOT HONOR THE MICHELIN WARRANTY AND ACCUSED MY WIFE OF LYING AND HITTING A CURB. I ENDED UP HAVING TO PAY $198.73 OUT OF MY OWN POCKET JUST TO GET A NEW TIRE PUT ON FOR MY WIFE. I HAVE THE TIRE IN QUESTION IN MY CUSTODY, I WOULD NOT LET THE TIRE STORE KEEP IT; I ALSO HAVE PHOTOS. *TR

Structure › Body › Door
Filed Aug 20, 20082,000 milesCT

TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE VEHICLE DOES NOT COME EQUIPPED WITH AUTOMATIC SLIDING SIDE DOORS. THE DOORS MUST BE MANUALLY OPENED. ON MOST OCCASIONS WHEN THE SLIDING SIDE DOORS ARE OPENED, THEY MAKE A CLICKING SOUND. OFTENTIMES, THE DOORS FAIL TO REMAIN OPEN AND SLIDE SHUT. THE CONTACT IS CONCERNED THAT THE DOORS MAY CLOSE WHILE OCCUPANTS ARE ENTERING OR EXITING THE VEHICLE, CAUSING THEM TO BE INJURED. HE CALLED THE DEALER AND WAS INFORMED THAT THE FAILURE NEEDED TO OCCUR IN THEIR PRESENCE BECAUSE IT WAS DIFFICULT TO DUPLICATE. THE DEFECT OCCURS ON BOTH REAR PASSENGER AND DRIVER SIDE SLIDING DOORS. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 7,200. UPDATED 11/6/08 *CN

Fuel System, Gasoline
Filed Aug 12, 200811,000 milesKS

TO CHANGE A TIRE THE FLOOR JACK WAS PLACED IN FRONT OF THE LEFT REAR TIRE A LITTLE TOO FAR TOWARD THE CENTER (FROM LEFT TO RIGHT) OF THE VEHICLE. THE PLACEMENT APPEARED TO BE AGAINST STEEL BUT IN REALITY THE MATERIAL WAS BLACK PLASTIC. WHEN THE VEHICLE WAS LIFTED THE PLASTIC GAVE WAY AND DAMAGED THE FILLER PIPE TO THE FUEL TANK CAUSING FUEL TO BE DUMPED TO THE STATION DRIVE DURING THE REFUELING PROCESS. IT WOULD APPEAR THAT THE PLASTIC IS THERE TO PROTECT THE FUEL FILLER PIPE. THIS WOULD OCCUR EACH TIME REFUELING TAKES PLACE. THE CONSEQUENCES COULD BE GRAVE! A CONSIDERABLE AMOUNT OF FUEL WAS SPILLED BECAUSE THE SLOPE OF THE DRIVE WAS AWAY FROM THE OPERATORS VIEW. REPLACEMENT OF PARTS WILL CORRECT THE PROBLEM. I HAVE REQUESTED THE OLD PARTS BE RETURNED TO ME.

Seat Belts
Filed Jun 20, 20088,108 milesPA

TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE DRIVING 55 MPH, THE CONTACT FOUND THE SECOND ROW SEAT BELT WRAPPED AROUND HER CHILD'S STOMACH. THE CHILD COULD NOT BE FREED FROM THE SEAT BELT, AND IT CONTINUED TO TIGHTEN AROUND HER STOMACH. THE SEAT BELT HAD TO BE PHYSICALLY CUT IN ORDER TO REMOVE THE CHILD. THE CHILD WAS FRIGHTENED, BUT UNINJURED. THE FAILURE MILEAGE WAS 8,108. UPDATED 07/15/08. *LJ THE CONSUMER TOOK THE VEHICLE TO THE DEALER TO HAVE THE REPAIRS MADE. UPDATED 07/15/08

Electrical System › 12v/24v/48v Battery
Filed Mar 26, 2008500 milesCA

WE HAVE AN '08 8 PASSENGER TOYOTA SIENNA LE. MY SON LIKES TO PLAY WITH THE LIGHTS... WE KEPT WARNING HIM IF THEY GOT LEFT ON THE BATTERY WOULD DIE. IT FINALLY HAPPENED. HAD TO GO IN THROUGH THE FRONT DOOR USING THE KEY - STUCK THE KEY IN THE IGNITION AND TURNED IT AND YUP, SURE ENOUGH - DEAD. TOTALLY DEAD. THERE IS NO WAY TO UNLOCK THE SLIDING DOORS. THERE IS NO WAY TO OPEN THE SLIDING DOORS (FROM INSIDE OR OUT). THERE IS NO WAY TO OPEN THE TRUNK (WHICH CAN'T BE OPENED FROM THE INSIDE ANYWAY - ANOTHER CONCERN) I HAD GONE OUT TO THE VAN BECAUSE I NEEDED SOMETHING FROM THE TRUNK. I AM 8 MONTHS PREGNANT WITH TWINS - THERE WAS NO WAY I COULD CLIMB BACK. MY SON HAD TO. I COULDN'T EVEN GET INTO THE MIDDLE ROW B/C THERE IS A BABY BUCKET IN THE CENTER. IF YOU WERE IN A FRONT END COLLISION SUCH THAT THE BATTERY WAS DESTROYED - THE ONLY WAY OUT OF THE VAN WOULD BE OUT THE DRIVER'S OR PASSENGER'S SIDE DOORS. MAYBE THIS IS ONLY TRUE IF THE DOORS ARE LOCKED AT THE TIME OF THE ACCIDENT... BUT THE VAN LOCKS ITSELF ONCE IN DRIVE UNLESS YOU HAVE THIS FEATURE TURNED OFF AT THE DEALER. NO ONE CAN GET OUT THE BACK OR SIDES - NO ONE COULD GET IN TO HELP YOU. IF THE ADULTS IN THE FRONT WERE OK IT MIGHT BE VERY HARD O GET TO ANYONE IN THE BACK IF THERE IS A CAR SEAT IN THE MIDDLE OF THE MIDDLE ROW - AND THEN, GETTING BACK OUT WOULD BE HARD. I TOTALED A CAR IN COLLEGE - IT IS POSSIBLE FOR AN ACCIDENT TO WIPE OUT BATTERY POWER. THIS HAS ME PRETTY ALARMED. IT'S NOT SOMETHING YOU THINK OF WHEN YOU BUY

Visibility
Filed Jan 1, 2008FL

I LEASED A TOYOTA SIENNA FROM KING TOYOTA IN DEERFIELD BEACH. IT IS AN XLE WITH LEATHER, SUNROOF, AND DVD PLAYER. I REQUESTED THE "FACTORY DVD" PLAYER AND SUNROOF, AND WAS TOLD I WAS GETTING ONE. WHEN I GOT HOME WITH THE CAR, I PUT THE DVD SCREEN DOWN, SAT IN THE FRONT SEAT, AND REALIZED THE MONITOR COMPLETELY OBSTRUCTED MY REAR VIEW WINDOW. I CANNOT SEE BEHIND ME BECAUSE THE SCREEN IS TOO LOW AND TOO LARGE. WHAT I LATER DISCOVERED WAS THAT THE "FACTORY" WAS ACTUALLY A FACTORY OWNED BY SOUTHEAST TOYOTA, AND NOT TOYOTA IN JAPAN. IN OTHERWORDS, IT IS THE EQUIVALENT OF AN AFTERMARKET SYSTEM. THE DIFFERENCE IS THAT WHEN SE TOYOTA INSTALLED THE DVD PLAYER AND SUNROOF, THE ACTUALLY LOWERED THE ROOF SO THAT IT FALLS BELOW THE INTERIOR DIMENSIONS THAT THE SIENNA WITH A MOONROOF IS SUPPOSED TO HAVE. PRACTICALLY SPEAKING, THE LOWER ROOF MAKES IT NEARLY IMPOSSIBLE TO INSTALL A DVD PLAYER THAT DOES NOT OBSTRUCT ME REAR VIEW. HAD THEY INSTALLED THE ITEMS IN JAPAN, LIKE I THOUGHT I WAS GETTING, THERE WOULD NOT BE AN OBSTRUCTION. SO FAR, KING TOYOTA IS NOT WILLING TO DO ANYTHING TO RESOLVE THIS PROBLEM.*CN

Electrical System
Filed Dec 5, 2007200 milesMA

I WAS PROGRAMMING A NEW SIENNA VAN HOMELINK TO MY GARAGE DOOR OPENER. IT STARTED THE SEQUENCE AS ONE WOULD EXPECT.(.SMALL HOUSE ICON BLINKING )BUT NEVER APPARENTLY MOVED ON TO THE STEP OF RETRIEVING THE SIGNAL. AS REQUIRED ONE MUST HOLD THE GARAGE DOOR OPENER REMOTE ON TO TRY TO ACCEPT SIGNAL. AFTER ATTEMPTING THIS SEVERAL TIMES I STOPPED AND WAS JUST IN TIME TO NOTICE THE MOTOR OF GARAGE DOOR OPENER WAS OVERHEATING AND NEAR FIRE! FIRE DEPT WAS CALLED AND IT WAS ALL CHECKED OUT. IN FEAR OF FAULTY EQUIPMENT I TOOK STEPS TO REPLACE BOTH GARAGE DOOR MOTORS. AFTER NEW OPENERS WERE INSTALLED PROFESSIONAL INSTALLERS ATTEMPTED TO PROGRAM THE HOMELINK. IT FAILED ONCE AGAIN. WE TRIED SEVERAL TIMES AND EVEN TRIED TO PROGRAM OTHER BUTTONS. END RESULT WAS BUTTON 1 AND 2 OF HOMELINK ARE FAULTY AND 3 FINALLY PROGRAMMED. SO AFTER REPLACING MY OWN EQUIPMENT WHICH I ASSUMED WAS FAULTY ...WE DETERMINED THE HOMELINK SYSTEM IN THE CAR WAS AT FAULT AND MALFUNCTIONING. THIS WAS DETERMINED AFTER WE TRIED ON NEW MOTORS ...SO IN THE END MY ORIGINAL EQUIPMENT WAS NOT THE CAUSE OF THE FIRE BUT MERELY A RESULT OF A FAULTY PROGRAM CHIP IN THE HOMELINK. I WAS FORTUNATE THAT MY HOUSE HAD NOT CAUGHT FIRE AS MY GARAGE IS UNDER THE FAMILY ROOM. I SPOKE WITH MY DEALERSHIP AS WELL AS TOYOTA CUSTOMER CARE CENTER AND HOME LINK AND NON OF THE 3 SOURCES WILL ASSUME RESPONSIBILITY OF THE FAULTY EQUIPMENT. THE CAR WAS ONLY A WEEK OLD BRAND NEW 2008. I FEEL HAD THE HOMELINK WORKED PROPERLY THE 1ST AND 2ND BUTTON WOULD

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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