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2014 Toyota RAV4 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Engine
Filed Nov 5, 2023IL

At least three time this happened while driving upon stopping at a stop sign or traffic light I was proceeding while making a turn after getting the clearance to do so. However the engine shut down and I was perplexed as to what was happening. I discovered the car had shut down and I had to restart the car. Additionally this occurred at a stop sign, while trying to make a sharp turn the car once again shut off and I was in the middle of intresection and other cars were behind me, and other coming towards me and I realized this SUV had stopped running again, putting me in direct harms way.

Electrical SystemFire
Filed Sep 20, 2023AZ

My daughter was exiting the the freeway on off ramp and turning right. The car lost electrical power without any warnings on dash or notification. When she tried to turn the steering wheel she was unable to due to loss of power steering. She ended up crossing a median and was able to turn the wheel enough to pull into the suicide lane. She noticed the hood was smoking so she shut off the car and exited the vehicle. Soon the car engine area was in flames. Fire department put out the fire and police made and incident report. The car is unusable.

Power TrainFire
Filed Sep 7, 2023120,000 milesMA

The contact owned a 2014 Toyota Rav4. The contact stated while driving 25 MPH, it was noticed that there was smoke coming from under the hood of the vehicle, and the vehicle lost motive power. The contact arrived at the residence and the vehicle burst into flames causing the rear of another vehicle to melt. The fire department was able to extinguish the fire. A police report was filed. No one was injured. The vehicle was not towed or diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 120,000.

Power Train
Filed Aug 31, 2023NY

WHEN I FIRST BOUGHT THIS USED CAR WITH AROUND 90000 MILES IT STARTED VIBRATING WHICH LED TO DISCOVERING DRIVE SHAFT REPLACEMENT. ONE YEAR LATER IT NEEDS ANOTHER DRIVE SHAFT AT 118000. DOESNT GET DRIVEN MUCH IN WINTER. NOTICED CAR SHIFTED INTO A LOWER GEAR WHILE DESCENDING DOWN A STEEP HILL WHILE I WAS TRAVELING AT A HIGHER RATE AND HAD TO APPLY BRAKES QUICKLY TO MATCH THE LOWER GEAR. I FELT THIS COULD HAVE CAUSED A PROBLEM IN CAR HANDLING OR DRIVE TRAIN REPAIR. THE REPAIR IS EXPECTED TO COST $550 TO REPLACE THIS SECOND DRIVE SHAFT. PARTS DEALER SAID HE SOLD LOTS OF THESE. I THINK SOMETHING IS WRONG

Electrical SystemFire
Filed Aug 4, 2023IL

Parked my vehicle 2014 Rav4 at work, went to my office and security called that my Toyota rav4 burst into flames. All caught on video. Sprinklers went off and fire department called. Fire started under the hood. Entire Engine compartment burned. Vehicle totaled.

Steering
Filed Jun 6, 2023FL

I purchased a 2014 RAV4 this past April from a private owner in Daytona Beach, Fla. Everything seemed to be fine and checked out on the test drive both me and my husband took for a spin. I noticed once I got it on the road and onto the highway the sterling wheel seemed very stiff, and I could hear a slight clicking noise. My husband thought it needed new tires since the ones on vehicle were pretty worn. Well, we replaced four tires, and the problem is still there. As I drove the car, I realized it was difficult to drive and keep in a lane. I feel the car as it is is dangerous to drive and it is NOT a comfortable car to drive. I have owned three other Toyota's two Camry's and a Rav 4. I would still be driving my Rav 4 if it weren't for an elderly man hitting my car and it was totaled by the insurance. I looked at several vehicles before I came across this Rav 4. I wish I never did, big mistake.. I always praised Toyota because of the dependability of the vehicles' I don't feel that way anymore. I have been in touch with Toyota Motor Corp., and they offered me NOTHING. I don't qualify for a Recall or extended warranty even though it is a safety issue. What the Toyota dealer here in Florida offered me was a repair bill for $3.000.00 which I cannot afford to have fixed right now. So now I'm stuck with a car that I'm afraid to drive because it has a mind of its own and I am afraid I could end up in a ditch. Thank You Toyota I will never buy again. I am very disappointed in Toyota

Electrical System
Filed May 24, 2023CA

The multimedia screen has been stuck in a powering up/loading cycle but would not able to complete the loading cycle, so none of the multimedia functions (radio, DVD Player, Bluetooth, GPS, etc.) would be able to function. This happened to me in early 2023. Over the past months, I have searched similar issues and possible fixes on the internet, but seems no easy fixes, while reported dealer repair estimates for $800+. A Google search shows many similar problems with RAV4 from their 2013 model year on. One Youtube viedeo "Rav4 radio stuck in boot loop" has had 10,000 views as of today, May 23, 2023.

Unknown or OtherFire
Filed Feb 24, 2023NJ

I have just driven the car for about 15 minutes and pulled in a driveway to wait for someone. My car was in park but running, and white smoke started to come out from under the hood. I turned the car off and got out. I walked around to the front of the car and it immediately went up in flames. I called 911 and a police car just happened to be going by and called the fire department. They block off the street and put out the fire but the car was completely trashed.

Unknown or Other
Filed Feb 16, 2023IL

My car was glitching and stuttering, then one day the transmission did not engage and the car would not move forward or in reverse. This only happened one time, we were told it is not the transmission, it is the torque converter. I checked on this NTHSA site and found that many Rav4s throughout the years have had torque converter problems and that the warranty has been extended.

Equipment › Electrical › Infotainment
Filed Feb 9, 202370,000 milesCT

The contact owns a 2014 Toyota Rav4. The contact stated while driving 10 MPH, the infotainment system started to reset independently. The contact pulled over, turned off, and restarted the vehicle and the vehicle operated normally. The dealer was contacted and stated that there was no recall on the VIN for the failure. The manufacturer was contacted and also stated that there was no recall on the VIN for the failure. The failure mileage was 70,000.

Unknown or Other
Filed Feb 2, 2023IL

I left to go to work, and the transmission would not engage. I pulled out of the garage, the engine was revving but the car just slowly rolled. I thought it would warm up, but it did not. I was in the street, and I was able to slowly rev and roll the car back into the garage. It was very frightening and dangerous. My husband drove the car, the transmission worked, but sometimes it is still slipping. I'm afraid to drive it. It is only 8 years old and has 126k miles and we maintain it very well. I am so disappointed, we have been driving Toyotas for over 30 years, never had a big problem like this.

Steering
Filed Oct 31, 2022MI

As I drive the multimedia system reboots on its own. Also as I was exiting the freeway coming off a curvy ramp, the car shut down as I was driving and the steering wheel locked for a second and then it came back to life. As this happened the dashboard lit up as if it was in accessory mode. Luckily there was not a lot of traffic on the ramp. Also about 5 months ago i had it repaired at the dealer because of a torque converter extended recall

Power Train
Filed Oct 12, 2022130,000 milesCA

The contact owns a 2014 Toyota Rav4. The contact stated while driving from a complete stop at 10-15 MPH, the accelerator pedal was depressed and the vehicle started shuddering, jerking, hesitated and responded in a surging manner. The contact stated that the failure stopped while driving above 25 MPH. The contact stated that the failure had been reoccurring increasingly. The vehicle was taken to the dealer where it was diagnosed that the torque converter needed to be replaced. The dealer informed the contact that she would need to pay a repair fee as Toyota Technical Service Bulletin Number: POL17-06 had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 130,000.

Electrical SystemFire
Filed Sep 14, 202287,000 milesIN

The contact owns a 2014 Toyota Rav4. The contact stated that while her husband was driving at an undetermined speed, an unknown vehicle crashed into the driver's side front quarter panel. There were no warning indicator lights illuminated. The vehicle was taken to an independent body shop. The vehicle was taken to another independent mechanic for tires who stated the battery was losing power and surging and not working efficiently. While at the mechanic's, they noticed smoke underneath the hood and the vehicle caught fire. The battery bar compartment was burnt. They were able to extinguish the fire. There were no reported injuries or police reports filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact had previously affixed a group 35 sticker on the battery. The manufacturer was not contacted. The approximate failure mileage was 87,000.

Engine
Filed Sep 3, 2022NY

The engine make noise and it leaks under the car inside the car by your passenger side

Structure › Body
Filed Aug 25, 2022NV

Power lift rear hatch shocks. It's no longer available for inspection because I had the parts replaced on Aug. 24, 2022. Date of first incident UNKNOWN. Before the pandemic began, the rear hatch became inconsistent on opening and closing. When I took it to the dealership, they would reset it. I also took it on 2 occasions to another dealership with the same results. In a day or in a few days, it wouldn't open or close. I was doing grocery pick up so it could have been a hazard not only to me but to the grocery store staff. I couldn't rely on it. I'm a senior citizen. 50% of the reason I bought the SUV was for the power lift hatch. I could have injured my shoulders or my back trying to force it open or closed. Or I could have been injured loading and unloading groceries onto the floorboards behind the front seats. On Aug. 23, 2022 I spoke with the Service Advisor at the dealership and said I need it to be repaired. Do you have the parts? They did the repair the next day. These parts didn't have lamps or messages that were available to the driver. I don't know if there were any for the service technicians. Service Advisor said they have replaced power lift rear hatch shocks on other vehicles.

Service BrakesFire
Filed Aug 18, 2022WI

Steering and brakes quit working while driving. Able to safely get off road. Took to Toyota Service Department. Per invoice "improperly installed battery caused everything to melt" battery installed by AAA in March 2020. Size 35 battery. Extensive damage.

Structure › BodyCrash
Filed Jul 9, 2022VA

Color stricken

Service BrakesCrash1 injured
Filed Apr 6, 2022PA

Driver [XXX] was driving down roadway and entire dashboard lite up. Attempted to apply brakes to stop vehicle, but the brakes wouldn't operate causing the vehicle to rear end another vehicle around 25 mph. The vehicle was deemed a total loss and is now with Copart PA-Pittsburgh North 2200 River Rd. Ellwood City, PA 16117. Phone number: 724-758-0480 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Electrical SystemFire
Filed Apr 6, 2022IL

Our 2014 Rav4 LE with 37k miles caught on fire while parked in a shopping plaza parking lot. The fire department says I was lucky that I wasn't driving the car or I wasn't in the car with children, pets, or elderly parents or we could have died. If my car was parked next to others this fire could have spread and been absolutely catastrophic. We've had our car fully inspected once within the last 6 months, and a limited inspection during an oil change within the last 3 months. I believe the fire started with the battery, we think we were affected by this... https://www.consumerreports.org/car-safety/toyota-rav4-under-investigation-due-to-battery-fire-concerns-a8630737173/ Our battery was inspected recently during an oil change and it was fine. The car has very low miles. Prior to parking the car I noticed a sulfuric rotten egg smell which I thought was coming from one of the nearby restaurants in this plaza. I turned the engine off, rolled up the windows, and put the in-car ventilation on at which point I noticed the smell coming from the vents. I rolled the windows down and was going to pop the hood to investigate but I decided to wait a few minutes for the car to cool down. There were no check engine lights or attention lights on the dashboard. As I got out of the car to walk to the plaza I noticed a small amount of steam coming from between the cracks of the hood. About 45 seconds later when I walked to a nearby storefront I noticed a flame coming from between the windshiel

Electrical System
Filed Mar 31, 2022NY

Audio System, Navigation. Cannot enter and use set up Menu for Radio, CD. The Panel continuously displays the screen of the software, hardware, Entune starting and restarting.

Seats
Filed Feb 3, 2022MN

I have been experiencing a strange burning smell in my RAV4 for the past week but was unable to locate the source. No warning lights were active on the dash and the vehicle was functioning properly. Because I live in a colder climate I generally use the heated seat function daily, but would like to clarify that the use of my vehicle amounts to less than an hour a day with my combined morning and afternoon commute. Today I noted that there is a sizeable hole in my driver seat that is burned and melted from the heated seat function. I have not turned the heated seat function back on for fear of a fire.

Electrical System
Filed Dec 5, 2021TX

Shortly after I purchased the vehicle, the Entune application began sending “movement alerts” and frequently showed that it was in a different location. The dealership said that an update was required, but that did not fix the problem. About a year later, it began to drain batteries repeatedly (4 in one year). The Toyota dealership could not find a problem. After the last battery replacement, I noticed that the Entune app shows that I have over 960,000,000 miles on the vehicle (when the odometer isn’t even at 85,000) and the battery voltage was 14.6 volts! My car was broken into and the front window was broken, but the app failed to inform me of that! About a month ago, I left home and all of the lights on the dash started flashing. The engine temperature was rising (according to the temperature gauge), and then the gauges stopped functioning. The tachometer showed 0 RPMs and I was unable to see the odometer, temperature, or even my speed. After disconnecting and reconnecting the battery cables, it appeared to solve the problem. I am afraid of what may happen next and would trade it in if I could afford to.

Air BagsCrash
Filed Nov 16, 2021NY

My 2014 Toyota RAV4 had an accident (front end collision) No air bags deploy

Unknown or Other
Filed Nov 15, 2021TN

Vehicles transmission torque converter has issues and makes entire vehicle shake while driving. It causes issues when going up and down hills and shifting gears to maintain appropriate speeds. Vehicle shakes aggressively when at high speeds making highway travel impossible and unsafe. Toyota dealerships quote $3000 in repairs to replace defective part.

Power Train
Filed Nov 9, 2021TX

My husband made sure he took the car into the dealership before his current deployment & records showed nothing was wrong. About 2 months ago I noticed the vehicle would jump from 2 to 3 RPM. He changed the spark plugs and battery. The drive improved but soon started revving again. In September, I called the dealership & described the issue & noted that there was no check engine light or any light indicating anything was wrong. The maintenance personnel said to drop it off for further diagnosis. On October 15, I took the vehicle in for a diagnostic it came back with another clean report and was advised to bring it back in if the problem persist. The next morning, I noticed the vehicle was still behaving the same way. I called the dealership and told them I will bring the vehicle back in. I was insistent on finding out what the problem was & showed them a video of what I was describing the vehicle was doing. The dealership said they would keep it overnight to try & figure out what was wrong. The following evening October 21, I got a call stating that my transmission fluid was black with metal shavings and it was supposed to be red. The transmission fluid could no longer be changed at this point but instead the entire transmission needed to be replaced for $8,947.95! Keep in mind that the average cost of changing the transmission fluid is $250. If my vehicle was properly maintained when took it to Toyota dealerships since 2014 for ALL the recommended maintenance, we would not b

EngineFire
Filed Aug 31, 2021AZ

On Sunday, Aug 29th, our RAV4 caught fire in our driveway. The vehicle was off/parked at the time and required the fire department to extinguish. The fire spread to our truck which was parked next to the RAV4. Both are a complete loss.

Steering
Filed Aug 29, 2021MN

The first thing that happened was while driving in the day my dash board lights shut off and back on three different times with in 5-7 minutes. Then the next day while driving down the road by vehicle electrical dash board system shut itself off and came back while I was driving. The warning symbol for the electrical steering power flashed on and my steering wheel locked up as I was turning and caused me not to be able to steer normally. Also, my air conditioning shut off and back on during these incidents.

Steering
Filed Aug 19, 202174,800 milesKY

The contact owns a 2014 Toyota Rav4. The contact stated while driving 20 MPH, the power steering assist message displayed, and the steering wheel became very difficult to turn in either direction. The next day the vehicle was towed to the local dealer who was unable to duplicate the failure. The cause of the failure was not determined, and no repairs were performed. The manufacturer was contacted regarding the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 15V144000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 74,800.

EngineFire
Filed Jul 19, 2021135,000 milesCA

The contact owns a 2014 Toyota RAV4. The contact stated while driving 15 mph, the vehicle stalled without warning. After multiple attempts, the contact was able to restart the vehicle. Soon after the vehicle was restarted there was smoke coming from the vehicle and the vehicle stalled again. The contact stated that the battery had caught on fire. The battery was destroyed. The fire department was not notified of the fire. There was no injury sustained. Due to the failure, the contact had the vehicle towed to an independent mechanic for repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the mechanic. The failure mileage was approximately 135,000. The VIN was not available.

EngineFire
Filed Jul 12, 2021102,000 milesFL

The contact owned a 2014 Toyota Rav4. The contact stated while making a right turn at an undisclosed speed, the steering wheel was difficult to turn. During the failure, the instrument panel flashed approximately 4-5 times before going black. The contact stepped out to look under the hood and noticed a small fire. The police department was contacted and arrived and put out the fire. A police report was filed. The vehicle was towed away and deemed a total loss. The contact was not injured. Medical attention was not needed. The dealer was not contacted. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 102,000.

Electrical SystemCrashFire
Filed Jun 6, 2021GA

After a minor front end collision, the RAV4 immediately began smoking and caught fire. With a minor accident where the other car only had their front bumper minorly damaged, the RAV4 should not have caught fire. Their must be a defect in either the battery or oil line for the car to have caught fire. The car is a total loss and I am asking for a full investigation as my 2 children were in the car when the fire started.

Electrical SystemFire
Filed Jun 1, 2021TX

Making a turn onto a local toll road and entire car went dead without warning of any kind. I had to struggle with loss of power steering to complete turn without going off road. Car came to a stop. I tried to call my wife to advise her I was having car problems which is surprising as I haven't had issues previously and had an earlier version of the RAV4 that I drove for 210,000 miles. Anyway, another vehicle stopped alongside and inquired if I needed assistance. As I talked, I noticed a smokey smell from what I had initially assumed was steam. I stepped outside the vehicle and observed through the drivers side front wheel well to see fire at the bottom of the engine compartment. Since I was driving to trails to ride my mountain bike, I had a water bottle and squeezed it onto the flames which partially extinguished and then relit. I hit the hood release but decided it was better to leave the hood down. I went to the rear lift gate to open it to retrieve my expensive carbon fiber mountain bike but it was locked. I tried to open the back driver side door also without success and tried hitting the unlock button on the drivers door but there was no power. About this time the smoke coming from the hood increased and I decided to heed the advise being given to step away from the car. Had I remembered sooner, I probably could have reached around the driver's seat to recover my wallet from the back pocket of the seat. As the fire increased, I stepped increasingly further back from the

Engine
Filed May 22, 2021OH

I was driving down the road. I slowed up for a light and it turned green and started to go and my car turned off. Electrical still worked but engine was off.

Electrical System
Filed May 20, 2021IL

All but one lock has now failed. The truck is not able to be opened. There were no warnings/indications, and now the company is telling me that it is no longer under warranty and it cannot be repaired unless paid for. I do find similar stories online and that the locks fail a second time in some cases.

Electrical SystemFire
Filed Apr 7, 2021110,000 milesOH

ON MARCH 20, MY 2014 TOYOTA RAV4 CAUGHT FIRE. IT WAS PARKED IN MY GARAGE AND HAD NOT BEEN MOVED FOR AT LEAST 24 HOURS. THE CAR FIRE CAUGHT THE RAFTERS IN MY ATTACHED GARAGE AND THEN CAUGHT THE REST OF MY HOME ON FIRE.

EngineFire
Filed Mar 24, 202188,000 milesUT

WHILE I WAS DRIVING IN CAPITOL REEF NATIONAL PARK ON A WELL GRADED AND FULLY MAINTAINED DIRT ROAD, ALL THE LIGHTS IN MY DASH STARTED FLICKERING, AND THEN MY CARS ENGINE SHUT DOWN. IT FELT LIKE I WAS DRIVING / COASTING IN NEUTRAL. I PULLED OVER AND PUT THE CAR IN PARK, THEN SMOKE STARTED COMING FROM BENEATH THE HOOD. I GOT OUT OF THE CAR. IT WAS A LITTLE SMOKE, THEN MORE, AND THEN SUBSIDED TO BEING BARLEY NOTICEABLE AFTER A COUPLE OF MINUTES. AFTER IT SUBSIDED, I GOT BACK IN THE CAR TO TRY TO START IT, HOPING IT WAS AN OVERHEATED ENGINE AND I MIGHT GET THE CAR TO TURN OVER. IT WOULD NOT START. I CALLED A TOW TRUCK. SHORTLY AFTER THAT, I NOTICED A HISSING NOISE COMING FROM BENEATH THE HOOD, SAW A LIQUID DRIPPING BENEATH THE THE FRONT LEFT (DRIVERS SIDE) PART OF THE CAR. I ALSO SAW A SMALL FLAME. I CALLED 911 TO REPORT THAT MY CAR WAS ON FIRE. WITHIN 10-15 MINUTES, THE CAR WAS COMPLETELY ENGULFED IN FLAMES. THE PARK RANGER, SHERIFF, AND FIRE DEPARTMENT SHOWED UP SHORTLY AFTER THAT. A CHARRED CAR FRAME IS ESSENTIALLY WHAT'S LEFT.

Electrical System
Filed Mar 2, 202190,000 milesAK

OVER THE PAST THREE MONTHS, THE ELECTRICAL SYSTEM WILL RESTART WHILE I'M DRIVING, USUALLY WHEN FLICKING ON MY BRIGHTS. I GOT THE CAR CHECKED AND THE MECHANICS STATED IT PROBABLY WAS FROM THE BUILD UP ON THE BATTERY. THERE WERE A COUPLE DAYS WHEN THE BATTERY WAS COMPLETELY DEAD. THANKS FOR ANY ADVICE.

EngineFire
Filed Feb 4, 202151,000 milesFL

TL* THE CONTACT OWNED A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE CAUGHT ON FIRE COMING IN THE DRIVER'S SIDE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CONTACTED AND ARRIVED AT THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC WHERE IT WAS DEEMED A TOTAL LOSS. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V011000 (TRAILER HITCHES, EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. THE CONTACT CASE HAS BEEN CLOSED OUT WITH CASE MGMT AND WILL BE NOTIFIED BY THE TOYOTA CLAIMS DEPT IN REGARDS TO THE STATUS case and as of today my case 4/29/21.

Electrical System
Filed Feb 1, 202168,000 milesOH

MY HEAD UNIT WHICH PROVIDES NAVIGATION, SOUND, HANDS FREE PHONE, BLUETOOTH AND MUSIC OPTIONS CONTINUALLY ATTEMPTS TO RELOAD. SO I HAVE NONE OF THE ABOVE FEATURES TO USE. THIS PRESENTS A PROBLEM, AS IF I WANT TO MAKE OR RECEIVE A PHONE CALL, OR SPEAK HANDS FREE, THE OPTION NO LONGER EXISTS. I HAVE REVIEWED WEBSITES LIKE YOUTUBE AND CARCOMPLAINTS.COM, AND THERE ARE A LOT OF OWNERS OF NOT JUST A RAV4, BUT OTHER TOYOTA BRANDS WHO ARE HAVING OR HAVE EXPERIENCED THE SAME ISSUE. I'VE CALLED TOYOTA, AND THEY SAID THERE IS NO RECALL ON THIS SYSTEM. I DON'T SEE HOW NOT HAVING YOUR NAVIGATION, OR HANDS FREE PHONE SERVICES NOT WORKING, CANNOT BE A SAFETY CONCERN! THE WHOLE POINT OF HANDS FREE IS INDEED A SAFETY ISSUE! IT DOESN'T MATTER WHETHER YOU ARE DRIVING OR NOT, THE SYSTEM JUST WANTS TO CONTINUALLY REBOOT. FROM WHAT I'VE READ AND WATCHED, THIS IS A KNOWN MANUFACTURING FLAW WITHIN THE 'ENTUNE' SYSTEM. I'M HOPING YOUR ORGANIZATION CAN REVIEW THIS ISSUE AND SUPPORT THE MILLIONS OF TOYOTA OWNERS ACROSS THE NATION.

Power Train
Filed Jan 17, 2021170,000 milesMD

GREETINGS AND SALUTATIONS. THIS COMMUNICATION IS ABOUT THE DEFECTIVE TORQUE CONVERTER IN THE TRANSMISSION THAT TOYOTA IS AWARE OF. I ACQUIRED THE VEHICLE AT ABOUT 33,000 MILES AND I NOTICED THAT IT HAD THIS PROBLEM OF A SLIGHT INTERMITTENT SHUDDER, WHAT SOME WOULD CALL A SHAKE OR VIBRATION, DURING ACCELERATION COMING FROM THE TRANSMISSION. IT DID NOT AFFECT THE PERFORMANCE OF THE VEHICLE SO I IGNORED IT MAINLY BECAUSE I DID NOT HAVE THE TIME TO ADDRESS IT. AS TIME WENT ON THE CONDITION BECAME MUCH MORE NOTICEABLE AND TOYOTA SENT ME A LETTER EXPLAINING THAT THEY WERE AWARE OF THE PROBLEM AFFECTING SOME OF THEIR VEHICLES AND THAT THEY WERE EXTENDING THE WARRANTY. I HAVE ATTACHED PHOTOS OF THIS LETTER WITH THIS COMMUNICATION. I FOUND OUT THAT THIS EXTENDED WARRANTY IS CONSIDERED A COURTESY AND CERTAINLY IT COVERED UP TO A CONSIDERABLE MILEAGE HOWEVER MY POSITION IS THAT BECAUSE THIS CONDITION EXISTED AT EARLY MILEAGE AND GREW CONSIDERABLY WORSE WITH EXTENDED MILEAGE AND TIME, THAT PERHAPS YOU MAY CONSIDER THAT TOYOTA SHOULD CORRECT THIS PROBLEM REGARDLESS OF MILEAGE OR TIME. MY VEHICLE IS PAST THE ALLOWABLE MILEAGE IN THE EXTENDED WARRANTY. I KNOW TOYOTA DOESN'T WANT TO HEAR THAT BUT PERHAPS THIS PROBLEM THAT THEY ARE AWARE OF IS FOUND IN A RELATIVELY SMALL NUMBER OF VEHICLES THAT IT MAY NOT CAUSE THEM MUCH GRIEF AT ALL. THANK YOU.

Engine
Filed Jan 13, 2021188,000 milesMD

THE MILEAGE ON THE VEHICLE IS HIGH, OVER 188,000 MILES BUT I THINK THIS ISSUE IS IMPORTANT ENOUGH TO MAKE NOTE OF IT. THE PLASTIC COUPLER AT THE UPPER END OF THE RADIATOR HOSE STARTED LEAKING COOLING FLUID AND I FOUND THAT IT HAD DETERIORATED TO THE POINT THAT THE END OF THE PLASTIC COUPLER INSIDE OF THE RUBBER HOSE WAS BROKEN AND WHEN REMOVED I FOUND THAT IT WAS BRITTLE TO THE TOUCH. I HAVE ATTACHED PHOTOS OF THE PART IN QUESTION. I THINK IF TOYOTA COULD MAKE THIS PARTICULAR PART OUT OF METAL IT WOULD NOT COST MUCH AND COULD SAVE THE CONSUMER FROM A SERIOUS ISSUE.

Power Train
Filed Dec 9, 2020NC

WHEN CAR IS IN MOVEMENT AT SPEED OF 20 OR30 MPG CHANGING CAUSE A SHIVERS INTO A JERKING FEELING

Power Train
Filed Nov 11, 202078,000 milesTX

PURCHASED A USED 2014 TOYOTA RAV4 ON 01-2018 FOR THE PURCHASE PRICE OF $12,000. IT HAD 36,198 MILES AT THE TIME OF PURCHASE. APPROXIMATELY ONE YEAR AFTER PURCHASE, NOTICED A SHUTTERING WHILE AT CERTAIN SPEEDS. LOOKED INTO RECALLS AND FOUND THAT THERE WAS A SERVICE BULLETIN REGARDING THESE SYMPTOMS. CALLED TOYOTA AND THEY TOOK MY CAR'S INFORMATION. THEY SAID THAT MY CAR WAS 'ELIGIBLE' FOR THE REPAIRS TO BE DONE. HOWEVER, TOYOTA CALLED THE NEXT DAY AND SAID MY CAR DID NOT QUALIFY BECAUSE IT WAS A 'TOTAL LOSS' VEHICLE. I WAS SHOCKED TO HEAR THIS AS I PURCHASED IT WITH A BLUE TITLE. UPON FURTHER INVESTIGATION, I FOUND THE VEHICLE HAD HAIL DAMAGE AND THE INSURANCE COMPANY OPTED TO ISSUE A TOTAL LOSS CLAIM BUT DID NOT FEEL OBLIGATED TO BADGE THE TITLE AS SALVAGE. I FILED COMPLAINT WITH TEXAS BOARD OF INSURANCE BUT THEY HAVE BEEN NO HELP. MY QUESTION TO NHTSA IS HOW CAN TOYOTA REFUSE TO PERFORM WORK ON A VEHICLE THAT HAS A BLUE TITLE? IT HAS NEVER BEEN DEEMED OR BADGED AS SALVAGE AND YET I AM LEFT TO CONTINUE DRIVING A POSSIBLY UNSAFE VEHICLE THAT I PAID FULL MARKET PRICE FOR.

Air BagsCrash1 injured
Filed Oct 24, 202083,098 milesNY

AIRBAGS WERE NOT DEPLOYED AFTER A CRASH THAT LEFT THE CAR CONSIDERED A 'TOTAL LOSS'. THE CAR HIT A POLE AND THE AIRBAGS DID NOT DEPLOY AT ALL. CAUSING DRIVER TO INJURE FINGER AND MISS TIME FROM WORK.

Electrical System
Filed Oct 10, 2020126,000 milesGA

I'VE HAD MULTIPLE ISSUES WITH THIS CAR. THE LOCK ACTUATORS ON ALL THE DOORS AND REAR HATCH CONSTANTLY BREAK, THE RADIO COMPLETELY STOPPED WORKING AND A NEW AFTER MARKET RADIO HAD TO BE INSTALLED SINCE TOYOTA WON'T RECALL THE RADIOS, THE AC BLOWER MOTOR KEEPS SHORTING OUT, AND THE USB PORTS SHORT OUT AND STOP WORKING.

Unknown or Other
Filed Oct 5, 2020150,000 milesCA

THE RADIO SCREEN ONLY DISPLAYS THE TOYOTA SIGN. IT WILL CHANGE STATIONS WITH THE PRE SET ON THE STEERING WHEEL BUT YOU CAN NOT DO ANYTHING ELSE CUZ THE SCREEN DOES NOT DISPLAY ANYTHING OTHER THAN THE TOYOTA SIGN.

Unknown or Other
Filed Aug 12, 2020FL

RUSTING INSIDE VEHICLE AND BOLTS FOR HATCH BACK IS RUSTING OUT

Seat Belts
Filed Aug 11, 2020MO

TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE FRONT PASSENGER'S SIDE SEAT BELT FAILED TO RETRACT. THE CONTACT STATED THAT THE SEAT BELT WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER COAD TOYOTA LOCATED AT 357 SIEMERS DR, CAPE GIRARDEAU, MO 63701, (573) 335-2927, WHERE IT WAS DIAGNOSED WITH NEEDING SEAT BELT ASSEMBLY TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

Exterior Lighting
Filed Jul 16, 2020IN

FUEL GAUGE LIGHT IS ON EMPTY BUT THE CAR HAS A FULL TANK

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Toyota RAV4 → · Every RAV4 year → · How the figures are calculated →