Page 3 of 6 · complaints 101–150 of 287

2011 Toyota RAV4 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Steering
Filed Sep 12, 2017CT

I NOTICED THAT THE STEERING WHEEL FELT A BIT "LOOSE" AT ANY RATE OF SPEED. I ALSO OBSERVED THAT MY R BACK SEAT SHAKES WHEN DRIVING AT HIGH RATES OF SPEED(50 MPH +). MY VEHICLE HAS JUST OVER 66K MILES ON IT. I MAINTAIN IT ACCORDING TO THE USER MANUAL. I BROUGHT MY CAR IN A FOR FOUR WHEEL ALIGNMENT. THE REAR TIRES COULD NOT BE ALIGNED BECAUSE THE NUTS FOR ADJUSTING THE REAR WHEEL ALIGNMENT WERE FROZEN AND COULD NOT BE REMOVED. IN ORDER FOR THE CAR TO BE ALIGNED, THE REAR TIRE ROD NEEDS TO BE REPLACED. THERE WAS A RECALL ON THIS BACK IN AUGUST 2013 ( FOR 2006-2011 RAV4), HOWEVER, MY PARTICULAR VIN NUMBER DOES NOT QUALIFY FOR THE RECALL THUS I HAVE TO PAY OUT OF POCKET IN ORDER TO FOR MY CAR TO BE ALIGNED CORRECTLY (REPLACED THE REAR ROD). THIS IS THE 2ND REPORT I'VE SEEN ON THIS SITE FOR THE SAME ISSUE(FROZEN TOE) - SAME MODEL VEHICLE. IS THERE ANYTHING TO BE DONE TO GET THIS COVERED UNDER WARRANTY? THANK YOU. *TR

Vehicle Speed ControlCrash
Filed Aug 14, 201783,000 milesMA

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE PARKING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE SURGED FORWARD INDEPENDENTLY. THE VEHICLE CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE FAILURE WAS PERSISTENT. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE LOCAL DEALER (BENARDI TOYOTA 1626 WORCESTER ROAD, FRAMINGHAM, MA, 01702) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. UPDATED 10/18/17*LJ *TR

Steering
Filed Aug 9, 201747,050 milesMN

TODAY WHEN I WAS PARKING MY CAR IN PARKING LOT, I REALIZED THAT IT IS VERY DIFFICULT TO MOVE MY STEERING WHEEL TO LEFT AND RIGHT. IT WAS REALLY DIFFICULT OR REQUIRED A LOT OF FORCE TO MOVE MY STEERING WHEEL WHILE PARKING. THE VEHICLE WAS IN STATIONARY OR MOVING VERY SLOWLY AND I WAS NOT ABLE TO MOVE STEERING WHEEL IN EITHER DIRECTION EASILY. THIS IS THE FIRST TIME I HAVE FACED THIS STEERING WHEEL ISSUE I HAD NEVER FACED THIS ISSUE BEFORE WHILE DRIVING MY VEHICLE.

Visibility/Wiper
Filed Jul 3, 2017100,000 milesAP

SUN VISOR ON LEFT DRIVER SIDE NOW DROOPS AFTER ONLY OWNING VEHICLE FOR 5 YEARS. NOTICED TOYOTA WARRANTY EXTENSIONS FOR TOYOTA CAMRYS BUT NOT TOYOTA RAV4S. THE PARTS ARE NOT DIFFERENT AND THIS IS A KNOWN ISSUE WITH TOYOTA.

Power TrainCrash
Filed Jun 30, 201794,000 milesMD

TL* THE CONTACT OWNED A 2011 TOYOTA RAV4. WHILE THE VEHICLE WAS PARKED WITHOUT THE EMERGENCY BRAKE ENGAGED, IT ROLLED DOWN HILL INTO THE BACK YARD, THROUGH LAWN FURNITURE, AND STOPPED IN THE WOODS. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

Electrical System › Wiring
Filed Jun 28, 2017FL

CPCS:TOYOTA RAV4 WITH WIRING THAT HAS SOY COATED INSULATION.THE DEALERSHIP TOLD US IT WAS "RODENT" DAMAGE. WE CONTACTED OUR INSURANCE COMPANY, ETC., BUT NO ONE WANTS TO ASSUME RESPONSIBILITY FOR THIS ISSUE. *BD UPDATED 06/28/2017*JS

Power Train
Filed Jun 5, 201734,000 milesAZ

AT A ROUTINE OIL CHANGE WAS TOLD THERE WAS A "TRANSAXLE LEAK" THAT REQUIRED IMMEDIATE ATTENTION FROM AN AUTHORIZED DEALER. THERE WAS NO VISIBLE LEAK IN THE DRIVEWAY, NO CHECK ENGINE LIGHT OR OTHER WARNING. SO WHEN THIS DEVELOPED IS UNKNOWN. TOLD NOT SAFE TO DRIVE. REPAIR WOULD BE $3000. TRANSMISSION AND DIFFERENTIAL HAD TO BE REMOVED TO SEAL LEAKING. THIS VEHICLE HAS 34K MILES ON IT. WAS TOLD THIS ONLY SEEN IN CARS OVER 100K. HAS BEEN WELL MAINTAINED--ALL SERVICE CHECKS AND RECALLS COMPLETED. TOYOTA ACCEPTS NO RESPONSIBILITY. NO SIGN OF A POTENTIALLY DANGEROUS SITUATION.

Vehicle Speed Control
Filed May 30, 201783,000 milesNY

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE ATTEMPTING TO STOP THE VEHICLE AT 30 MPH, THE ENGINE BEGAN TO REV WHILE THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE BEGAN TO ACCELERATE FORWARD WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED RANDOMLY. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. THE VIN WAS NOT AVAILABLE.

Suspension
Filed May 9, 201796,700 milesVA

SUSPENSION: WHILE DRIVING IN THE INTERSTATE, I HEARD A "POP" AND THE SOUND OF SOMETHING SLIDING FROM THE BACK PASSENGER SIDE TOO THE BACK DRIVER SIDE OF THE VEHICLE. I THEN FELT THE BACK OF THE VEHICLE "WOBBLING" AND I HEARD A "CLUCKING AND RUBBING" SOUND. I MANAGED TO GET TO A REPAIR STATION, AND OBSERVED THE BACK DRIVER'S SIDE TIRE LEANING INWARD AT THE TOP, AND IT HAD BEEN RUBBING AGAINST THE WHEEL WELL AND A CORD. THE REPAIRMAN LOOKED IT OVER AND FOUND NO REASON FOR A BOLT THAT RANGED ABOUT 5-7 INCHES TO SHOOT OUT, RESULTING IN THE BACK WHEEL TO ALMOST FALL COMPLETELY OFF THAT WAY, AS THE UNDERCARRIAGE "LOOKED PRETTY GOOD." I JUST PURCHASED THE VEHICLE JUST OVER 3 MONTHS AGO FROM A CERTIFIED DEALER. THE CARFAX REPORTED NO PREVIOUS ACCIDENTS AND THE CAR WAS REPORTEDLY MAINTENANCE AS RECOMMENDED, (EVERY 3000 MILES). I'M AFRAID TO DRIVE IT NOW. WHAT'S TO KEEP THIS FROM HAPPENING TO THE OTHER THREE TIRES???

Air Bags
Filed Apr 11, 2017AK

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED A MANUFACTURER RECALL NOTICE CONCERNING THE AIR BAGS. THE PARTS HAD NOT BEEN SUPPLIED BY THE MANUFACTURER TO THE DEALER FOR OVER A YEAR. THE DEALER KEPT STATING THAT THEY WOULD CALL, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. THE VIN AND NHTSA CAMPAIGN NUMBER WERE NOT AVAILABLE.

Electrical System › Cybersecurity
Filed Apr 10, 2017MN

2011 TOYOTA RAV4. CONSUMER WRITES IN REGARDS TO CAR HACKING ISSUE. *LD UPDATED 04/10/2017 *JS

Unknown or Other
Filed Mar 15, 2017MN

2011 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO CAR HACKING ISSUE. *LD

Vehicle Speed Control
Filed Mar 3, 201728,559 milesID

CAR SITTING IN PARKING LOT. STARTED ENGINE IN PARK, ENGINE SUDDENLY ACCELERATED HAD TO TURN IGNITION KEY OFF TO STOP ENGINE FROM RUNNING AT HIGH SPEED. WHEN RESTARTED ENGINE RAN AT NORMAL IDLE SPEED. CHECKED FLOOR MAT AND HOSES ON ENGINE, ALL OK. SCHEDULED APPOINTMENT WITH TOYOTA DEALER FOR 3/6/2017. CAR HAS 28,563 MILES ON ODOMETER AND I AM THE ORIGINAL OWNER. CAR IS GARAGED, NO ACCIDENTS AND IS REGULARLY SERVICED BY TOYOTA DEALER. OUTSIDE TEMPERATURE OUTSIDE WAS 41 DEGREES. I CHECKED THE FOOT PEDAL (THROTTLE) FOR FREE TRAVEL IT WAS OK.

Power Train
Filed Feb 8, 201767,139 milesMD

AT APPROXIMATELY 67,000 MILES (OR LIKELY MUCH SOONER), THIS 4WD VEHICLE EXPERIENCED A LEAKING SEAL IN THE LEFT REAR DIFFERENTIAL/AXLE. THE LEAK WAS DISCOVERED BY THE DEALER DURING A RECENT VISIT TO HANDLE SEVERAL OUTSTANDING RECALL ISSUES. FROM DOING EXTENSIVE ONLINE RESEARCH, THIS APPEARS TO BE A WIDESPREAD AND COMMON PROBLEM WITH THE 4WD RAV4S. IT IS A VERY COSTLY REPAIR (AS MUCH AS $800 AT THE LOCAL TOYOTA DEALER), SO I RESPECTFULLY REQUEST THAT THE NTSB INVESTIGATE THE RAV4 REAR DIFFERENTIAL SEAL LEAKS FOR A POSSIBLE RECALL OR TECHNICAL SERVICE BULLETIN. PLEASE NOTE THAT TOYOTA ALREADY ISSUED A WARRANTY ENHANCEMENT NOTIFICATION (Z4F) WHICH EXTENDS THE NEW VEHICLE LIMITED POWERTRAIN WARRANTY FOR A REAR DIFFERENTIAL COUPLING ISSUE. I BELIEVE THAT THIS WARRANTY ENHANCEMENT SHOULD EXTEND TO THE REAR AXLE SEALS AS WELL. FAILURE OF THE REAR SEAL(S) CAN OF COURSE LEAD TO TOTAL FAILURE OF THE POWERTRAIN AND CAUSE SERIOUS INJURY OR DEATH. I HAVE ATTACHED A PHOTO SHOWING THE LEAKING LEFT REAR AXLE SEAL.

Vehicle Speed ControlCrash1 injured
Filed Feb 7, 201776,000 milesIL

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE IN A PARKING AREA APPLYING THE BRAKES, THE VEHICLE INDEPENDENTLY SURGED AT A HIGH RATE OF SPEED. THE RPMS RACED AND THE CONTACT'S VEHICLE CRASHED INTO TWO OTHER VEHICLES. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED WHIPLASH DUE TO THE FAILURE, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A REPAIR CENTER TO REPAIR THE DAMAGES AND FURTHER INSPECT THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR A RESPONSE TO DETERMINE IF THEY MAY BE ABLE TO INVESTIGATE THE UNINTENDED ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Exterior Lighting
Filed Dec 27, 2016MA

TAKATA RECALL: WHY THE LIGHT 4WD , TRAC ON AND CHECK ACTIVATE WENT IS RAINING WENT I MY CAR IS PARK

Air Bags
Filed Dec 5, 201621,000 milesFL

WE RECEIVED SAFETY RECALL NOTICES NHTSA 16V-096 AND 15V-577 STATING WE WILL BE NOTIFIED WHEN A REMEDY IS AVAILABLE. I HAVE CONTACTED THE LOCAL DEALERSHIP AND WAS TOLD I WOULD BE CONTACTED WHEN THE PARTS CAME IN (THEY HAD TO BE ORDERED). I HAVE CONTACTED THE TOYOTA CUSTOMER SERVICE CENTER WHO SAID THAT WOULD CHECK INTO THE MATTER AS TOO MUCH TIME HAS ELAPSED IN THIS REPAIR PROCESS AND THEY WOULD ALSO CONTACT ME. NEITHER THE DEALER OR CORPORATE HAS FOLLOWED TROUGH WITH THE REPAIR PARTS OR REPAIRS. I STILL CANNOT GET THE RECALLED REPAIRS COMPLETED. I DON'T TRUST CORPORATE TOYOTA OR THEIR DEALERSHIP IN THEIR HANDLING OF THESE RECALLS. I DEMAND THAT NHYSA INVESTIGATE AND REPORT TO ME THEIR FINDINGS.

Vehicle Speed Control
Filed Nov 29, 201630,000 milesOH

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE APPROACHING A RED LIGHT AT 5 MPH, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY ALTHOUGH THE BRAKE PEDAL WAS BEING DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS SHIFTED INTO PARK TO STOP THE VEHICLE FROM ACCELERATING. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

Visibility/Wiper
Filed Nov 7, 2016GA

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V770000 (VISIBILITY WIPER). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Seat Belts
Filed Nov 7, 2016GA

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER SCHEDULED AN APPOINTMENT TO INSPECT THE VEHICLE AND ORDER THE PART, BUT MENTIONED THAT THERE WAS A MASSIVE BACK ORDER FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Oct 17, 2016TN

SINCE SUMMER OF 2014, AFTER TWO YEARS OF DRIVING MY NEW 2011 RAV4, THE DRIVER SIDE WINDOW HAS NOT OPERATED PROPERLY. SOMETIMES IT WILL GO DOWN OR UP, OFTEN, IT WILL GET STUCK. THE LIGHT ON THE BUTTON BLINKS AT TIMES, AT TIMES IT DOES NOT LIGHT UP. THE WINDOW MOTOR I AM TOLD HAS SEVERAL FINGERS THAT OPERATES THE WINDOWS AND SEEMS TO WORK WHEN TRIED ON SOME KIND OF MACHINE, HOWEVER, TWO GOOD MECHANICS CANNOT FIGURE OUT WHY IT SHORTS OUT WITH OPERATING THE DRIVER SIDE WINDOW. REPLACING THE WINDOW MOTOR IS APPROXIMATELY $460.00 FOR THE PART ALONE, BUT MECHANICS CANNOT GUARANTEE THAT THE WINDOW WILL NOT SHORT OUT SOMEHOW AGAIN. WHEN THE WINDOW IS STUCK DOWN, I DON'T FEEL SAFE DRIVING AT NIGHT, AND, WEATHER CONDITIONS LIKE RAIN, SNOW, EXTREME COLD--MAY KEEP ME FROM DRIVING THE CAR WITH THIS PROBLEM. I FOUND A RECALL NOTICE FOR THE SAME WINDOW PROBLEM; HOWEVER, TOYOTA TOLD ME THAT MY VEHICLE WOULD NOT QUALIFY BECAUSE MY VIN IS NOT IN THAT PARTICULAR RECALL. RADIO/CD PLAYER--HAS SHORTED OUT SINCE 2014. WHEN I PRESS A BUTTON TO CHANGE STATIONS, THE RADIO WILL TURN OFF. IF I PRESS REWIND ON THE CD PLAYER, THE PLAYER TURNS OFF. THIS HAS HAPPENED FOR THREE YEARS ON MY RAV4 THAT WAS BRAND NEW WHEN PURCHASED DECEMBER 2011. *TR

Air Bags
Filed Oct 13, 201654,000 milesNY

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. ON SEVERAL OCCASIONS, THE REAR SEAT BELT SEIZED. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

Seat Belts
Filed Oct 6, 2016CA

I RECEIVED A LETTER SAYING THAT I HAD A RECALL ON THE REAR OUTWARD SEAT BELT. I CALLED ON 7/25/16 AND THEY TOLD ME THAT THEY DIDN'T HAVE A REMEDY TO THE PROBLEM. I TOLD THE REP THAT THE LETTER SOUNDED LIKE THEY HAD A SOLUTION "DEALER WILL INSTALL PLASTIC COVERS OVER THE METAL SEAT FRAME." THE REP INFORMED ME THAT ALTHOUGH A SOLUTION WAS FOUND, THEY DIDN'T HAVE THE PART. I CALLED ON 8/10/16 AND THEY TOLD ME THAT THE PARTS ARE NOT IN. I CALLED ON 10/6/16..SAME THING...PARTS ARE NOT IN. NOT SURE WHY IT TAKES 3 MONTHS TO GET THIS PART. I THINK MY CAR ALSO HAS AN ISSUE WITH THE WIPER MOTOR AND I NEVER HEARD BACK REGARDING THAT EITHER.

Seat Belts
Filed Oct 1, 2016MD

I TOOK CAR TWICE AND NOBODY BEEN ABLE TO HELP 'ME EVERTIME THEY TELL ME TO COME BACK BECAUSE THEY DONT THE EQUIMENT OR THEY DONT HAVE TIME.. THIS HAPPEND AT A ROCKVILLE/GAITHERBURG LOCATION.

Visibility/Wiper
Filed Sep 27, 201625,000 milesNV

NHTSA RECALL: 15V-577 OVER A YEAR AND NO FIX? HOW HARD CAN THIS BE?

Seat Belts
Filed Sep 19, 2016MA

HERB CHAMBERS TOYOTA OF BOSTON 32 BRIGHTON AVENUE, BOSTON, MA 02134 (617) 787-1700 REFUSES TO SCHEDULE AN APPOINTMENT TO REMEDY THIS RECALL NOTICE. I CALLED TO REQUEST IT AND THEY TRANSFERRED ME TO SALES. AS SOON AS I SAID I WAS NOT INTERESTED IN PURCHASING A NEW VEHICLE AND SAID I WANTED TO SCHEDULE SERVICE FOR A RECALL REMEDY, THEY DISCONNECTED ME. WHEN I CALLED BACK, I HAD TO DESCRIBE AND RE-DESCRIBE THE PROBLEM OVER AND OVER AND THEY KEPT TRANSFERRING ME AROUND TO VARIOUS DEPARTMENTS, STATING THEY THEY WERE UNABLE TO FIGURE OUT HOW TO SCHEDULE THE RECALL REMEDY SERVICE. THEY KEPT INSISTING ON TRANSFERRING ME TO SALES, WHERE AGAIN THEY TRIED TO SELL ME A NEW VEHICLE AND DISCONNECTED ME WHEN I SAID I WAS NOT INTERESTED IN PURCHASING A NEW VEHICLE.

Visibility/Wiper
Filed Sep 15, 2016FL

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Visibility/Wiper
Filed Sep 15, 201660,000 milesPA

THE DRIVER'S SIDE SUN VISOR WILL NOT RETRACT UP FULLY, BUT HANGS AT EYE LEVEL, IMPEDING VISIBILITY AND CAUSING DISTRACTION. DEALERSHIP ADMITTED RECEIVING MULTIPLE COMPLAINTS, BUT SAID MY CAR IS NOT UNDER RECALL.

Suspension
Filed Sep 14, 201665,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VEERED TO THE LEFT WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE SHOCKS WERE LEAKING OIL AND NEEDED TO BE REPLACED. THE SHOCKS WERE NOT REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

Unknown or Other
Filed Sep 13, 2016GA

I RECEIVED A RECALL ABOUT THE WINDSHIELD WIPERS ABOUT A YEAR AGO - LOCAL DEALERSHIP SAYS THAT THERE IS NO RESOLUTION?????

Seat Belts
Filed Sep 2, 2016CA

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE RESPECTIVELY.

Visibility/Wiper
Filed Aug 27, 2016AZ

REMEDY FOR WINDSHIELD WIPER ISSUE IS NOT BEING FIXED IN A TIMELY MANNER. IT HAS BEEN ALMOST A YEAR AND STILL NO REMEDY. THIS HAS BEEN ONE OF THE RAINIEST SUMMERS EVEN IN SOUTHERN ARIZONA WITH FLOODS AND RECORD RAINS AND I DON'T TRUST MY WIPERS ANYMORE BECAUSE THE RECALL SAYS THEY COULD STOP WORKING AT ANY TIME. I DON'T THINK THAT TOYOTA UNDERSTANDS THAT ARIZONA GETS RAIN--AND LOTS OF IT--AND THINGS RUST. NOTHING HAS HAPPENED TO MY WIPERS YET BUT IT'S BEEN ALMOST A YEAR SINCE THE RECALL AND NOTHING. VIN: [XXX] YEAR: 2011 MAKE: TOYOTA MODEL: RAV4 NUMBER OF OPEN RECALLS: 1 NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 15V577 RECALL DATE: SEPTEMBER 17, 2015 MANUFACTURER RECALL NUMBER: F1S SUMMARY: IN THE INVOLVED VEHICLES, WATER DRIPPING ONTO THE WINDSHIELD WIPER MOTOR LINK CAN, OVER TIME, CAUSE CORROSION AND WEAR AT THE WIPER MOTOR LINK JOINT. IN SOME CASES THIS COULD RESULT IN THE SEPARATION OF THE WIPER LINK FROM THE WIPER MOTOR CRANK ARM. SAFETY RISK: IF SEPARATION OCCURS, THE WINDSHIELD WIPERS COULD BECOME INOPERATIVE, WHICH COULD REDUCE DRIVER VISIBILITY AND INCREASE THE RISK OF A VEHICLE CRASH. REMEDY: TOYOTA IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION. ONCE REMEDY PREPARATIONS ARE COMPLETE, TOYOTA WILL SEND AN OWNER NOTIFICATION LETTER BY FIRST CLASS MAIL TO OWNERS OF VEHICLES COVERED BY THIS SAFETY RECALL. ADDITIONAL DETAILS ON THE REMEDY WILL BE PROVIDED IN FUTURE COMMUNICATIONS. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAIL

Visibility/Wiper
Filed Aug 25, 2016NY

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Seat Belts
Filed Aug 24, 2016MA

THE SEAT BELTS, ESPECIALLY THE REAR SEAT BELTS, WHEN PULLED OUT QUICKLY OFTEN WILL KINK IN THE MECHANISM WHERE THEY ENTER THE CAR BODY. THIS CAUSES THEM TO SEIZE AND NOT RETRACT PROPERLY AND RENDERS THEM USELESS. I HAVE HAD TO CUT THE SEAT BELT WEBBING IN ORDER TO FREE THE BELT IN ORDER FOR IT TO RETRACT. THIS HAS HAPPENED REPEATEDLY OVER THE LAST YEAR

Seat Belts
Filed Aug 20, 2016CA

THE RECALL IS ANNOUNCED IN FEB 2010, 6 MONTH LATER NOW IN AUG 2016, THE REMEDY IS STILL NOT DONE.

Wheels
Filed Aug 18, 201657,000 milesMA

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE THE VEHICLE WAS SERVICED BY AN INDEPENDENT MECHANIC, THE TECHNICIAN NOTICED THAT THE WHEELS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

Seat Belts
Filed Aug 17, 2016NC

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Seat Belts
Filed Aug 3, 2016FL

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Seat Belts
Filed Jul 28, 2016TX

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY) AND 16V096000 (SEAT BELTS). THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Visibility/Wiper
Filed Jul 21, 201646,000 milesWA

TOYOTA ISSUED SAFETY RECALL F1S ON SEP 17, 2015 STATING THAT FAILING TO FIX IT "MAY AFFECT DRIVER VISIBILITY AND INCREASE RISK OF CRASH" TEN MONTHS LATER THE TOYOTA WEB SITE STILL DISPLAYS "REMEDY NOT AVAILABLE". ANY ATTEMPTS TO GET FEEDBACK ON WHEN A SOLUTION MIGHT BE IMPLEMENTED ARE USELESS. THE RESPONSE IS: WHAT YOU SEE ON THE WEBSITE IS WHAT YOU GET.

Visibility/Wiper
Filed Jul 13, 2016CA

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPERS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Seat Belts
Filed Jul 6, 2016OK

2011 TOYOTA RAV-4. CONSUMER WRITES IN REGARDS TO REMEDY NOT AVAILABLE TO REPAIR SEAT BELT AND WINDSHIELD WIPERS RECALL NOTICES. *SMD

Seat Belts
Filed Jun 30, 2016DE

I WAS NOTIFIED IN 2013 OF THREE (3) RECALLS NOTHNG HAS BEEN DONE TO ADDRESS THE ISSUES. I CONTACTED MY LOCAL DEALER AND THE SERVICE MANAGER SAID "THERE IS NOT SAFETY PROBLEM AND I HAVE LOOKED AT THE VEHICLE AND NORTHING IS WRONG' I FORCED THE ISSUE AND THEY DID AN "INTERIM" FIX. IS NOT THREE YEARS A LONG TIME FOR THEM TO BE GETTING THE PARTS AS THAT IS THE EXCUSE I WAS GIVEN BY THE SERVICE MANAGER.

Engine
Filed Jun 15, 2016135,000 milesFL

I HAVE A DEFECTIVE VVT-I GEAR ON MY 2011 RAV4. UPON RESEARCHING THE DIAGNOSIS FROM MY LOCAL TOYOTA DEALER (DAVID MAUS TOYOTA), I DISCOVERED THAT TOYOTA HAS KNOWN ABOUT THIS ENGINEERING FLAW SINCE 2010 AND HAD PUT OUT A TECHNICAL SERVICE BULLETIN (T-SB-0146-10) SO THAT DEALERSHIPS WOULD KNOW HOW TO REPLACE THE DEFECTIVE PART. MY VEHICLE'S VIN # IS SPECIFICALLY LISTED ON THIS TSB AS AN EFFECTED VEHICLE. ALSO, THERE ARE MANY OF FORUMS, ONLINE, OF PEOPLE HAVING THE SAME PROBLEM AND TOYOTA IS REFUSING TO REPLACE THESE PARTS FOR OWNERS. THIS IS NOT A WEARABLE PART. IT SHOULD NEVER HAVE TO BE REPLACED AND IT IS A VERY EXPENSIVE REPAIR (APPROX. $2,000) WITH NO DISCOUNTS. I SHOULD MENTION THAT I HAVE BEEN DILLIGENT WITH MY CAR'S MAINTENANCE AND CAN PULL MOST (IF NOT ALL) OF MY OIL CHANGES, IF NECESSARY. APPARENTLY, THE SAME ISSUE WAS DISCOVERED WITH CERTAIN LEXUS MODELS, BACK THEN, AND THEY DID A RECALL FOR THOSE VEHICLES BUT NOT THE TOYOTA MODELS (CAMRYS, HIGHLANDERS, RAV4S, SIENNAS, AND VENZAS WERE ALL AFFECTED FROM THIS PARTICULAR FACTORY FROM THE YEARS OF 2009-2011). I FILED A CASE WITH TOYOTA'S CORPORATE OFFICE (CASE # 1606011778) AND THEY OFFERED A $400 REFUND AFTER I PAID FOR THE REPAIR. THIS IS JUST NOT ACCEPTABLE, IN MY VIEW. YES, THE VEHICLE IS OUT OF WARRANTY, BUT THIS IS NOT A WARRANTY ISSUE. THIS SHOULD HAVE BEEN A RECALL BACK IN 2010 WHEN THEY DISCOVERED IT AND DITRIBUTED THE TSB. I OFFERED TO PAY FOR THE PART (AT TOYOTA'S COST) IF THEY COVERED THE LABOR (THAT IS THE MOS

Suspension
Filed Jun 14, 2016CT

I BROUGHT MY CAR IN A FOR FOUR WHEEL ALIGNMENT BECUASE I REPLACED FOUR TIRES. THE REAR TIRES COULD NOT BE ALIGNED BECAUSE THE THE NUTS FOR ADJUSTING THE REAR WHEEL ALIGNMENT WERE FROZEN AND COULD NOT BE REMOVED. IN ORDER FOR THE CAR TO BE ALIGNED, THE REAR TIRE ROD NEEDS TO BE REPLACED PER TOYOTA CERTIFIED DEALERSHIP. THERE WAS A RECALL ON THIS BACK IN AUGUST 2013 ( FOR 2006-2011 RAV4), HOWEVER, MY PARTICULAR VIN NUMBER DOES NOT QUALIFY FOR THE RECALL THUS I HAVE TO PAY OUT OF POCKET IN ORDER TO FOR MY CAR TO BE ALIGNED CORRECTLY (REPLACED THE REAR ROD). I FEEL THAT THIS VIN AND OTHERS SHOULD HAVE QUALIFIED FOR THE RECALL.

Seat Belts
Filed Jun 1, 2016MO

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

Service Brakes
Filed May 27, 201664,000 milesWA

I RECENTLY HAD THE CHARCOAL CANISTER THAT FILTERS GAS FUELS FAIL. THIS CAUSED TEH CHECK ENGINE LIGHT TO COME ON. IN ADDITION THOUGH, THIS FAULT TOOK OUT 2 SAFETY SYSTEMS DUE TO THIS CODE. AFTER THE LIGHT CAME ON MY BRAKE ANTI SKID SYSTEM AND CRUISE CONTROL WERE INOPERABLE. I COMPLAINED TO THE DEALER ABOUT THIS ISSUE AND WAS TOLD THIS WAS NORMAL. IN MY OPINION, JUST BECAUSE A CHECK ENGINE LIGHT COMES ON SHOULD NOT CAUSE 2 SAFETY SYSTEMS TO BECOME INOPERABLE! WHY NO DISABLE THE AIRBAGS TOO. THE ANTI SKID SYSTEM HELPS YOU MAINTAIN STABILITY ON WET ROAD. I LIVE IN THE PACIFIC NORTHWEST WHERE THE ROADS ARE WET A LOT. I SEE FAILURE OF THE CRUISE CONTROL IS ALSO A SAFETY ISSUE. I USE CRUISE HABITUALLY SO KEEP ME UNDER THE SPEED LIMIT. I HAD TO DRIVE WITHOUT THESE 2 SYSTEMS FOR A MONTH TILL PARTS WERE AVAILABLE.

Visibility/Wiper
Filed May 16, 2016TN

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Seat Belts
Filed May 9, 2016CO

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS). THE MANUFACTURER HAD NOT SUPPLIED THE PARTS TO THE DEALER WITHIN A REASONABLE TIME FRAME, SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Visibility/Wiper
Filed May 3, 2016ME

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. DURING INCLEMENT WEATHER AND UTILIZING THE WINDSHIELD WIPERS, THE WIPERS MADE AN ABNORMAL NOISE AND SEIZED TO OPERATE. THE CONTACT STATED THAT THE WIPERS STARTED WORKING AGAIN INDEPENDENTLY, BUT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Toyota RAV4 → · Every RAV4 year → · How the figures are calculated →