Page 5 of 11 · complaints 201–250 of 527

2002 Toyota RAV4 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Power Train › Automatic Transmission
Filed Apr 30, 2010109,235 milesIL

WHILE TRYING TO MERGE ON AN INTERSTATE, THE RAV4 WOULD NOT SHIFT GEARS AND WOULD HANG FOR A MOMENT. EMERGENCY MANEUVERS HAD TO BE MADE TO AVOID GETTING RAMMED BY A SEMI-TRUCK. AFTER PULLING OVER AND CHECKING THE CAR, ALTHOUGH THERE WAS NOW A CEL, IT DID NOT SEEM LIKE ANYTHING WAS WRONG UNTIL I SHIFTED FROM PARK TO DRIVE. THE TRANSMISSION MADE A CLUNKING NOISE. DRIVING HOME, THE CAR WOULD NOT SHIFT PROPERLY. WITHOUT A PROPERLY SHIFTING CAR, I HAD TO GET THE VEHICLE TOWED TO A SHOP. THAT IS WHEN MY MECHANIC PULLED UP TSB NUMBER: TC002-06 FROM TOYOTA WHICH STATES THE EXACT PROBLEM THAT I HAVE. I HAVE NEVER RECEIVED THIS TSB OR ANY OTHER NOTICES FROM TOYOTA ABOUT THIS PROBLEM. EVEN THOUGH MY 2002 RAV4 IS UNDER THE "AGE LIMIT" FOR THE WARRANTY, I AM OVER THE MILEAGE LIMIT WHICH MEANS THAT TOYOTA HAS DENIED MY CLAIM. IT CURRENTLY SITS UNFIXED UNTIL I CAN COME UP WITH THE MONEY TO GET IT REPAIRED ACCORDING TO THE TSB. *TR

Power Train › Automatic Transmission
Filed Apr 30, 2010128,000 milesTX

HAVE A 2002 TOYOTA RAV4 I WAS DRIVING NEAR HOME - BEGAN TO ACCELERATE ON AREA HIGHWAY AND EXPERIENCED A JOLT OR HARD SHIFT WHILE THE CAR WAS ACCELERATING BETWEEN APPROX. 25-30 MPH. CAUSED CAR TO DECELERATE RAPIDLY. CONSIDER MYSELF BLESSED CHILDREN WERE NOT IN THE CAR AND NO ONE WAS IMMEDIATELY BEHIND ME AS WOULD MOST LIKELY HAVE BEEN INVOLVED IN A REAR END CRASH. CHECK ENGINE LIGHT CAME ON - IMMEDIATELY CONTACTED MECHANIC WHO ADVISED TO TAKE TO TOYOTA DEALERSHIP DUE TO A FAULTY ECM COMPUTER THAT CONTROLS THE TRANSMISSION. CURRENTLY STILL SITTING THERE WAITING FOR RESPONSE FROM TOYOTA ON HOW THEY WILL REMEDY. *TR

Power Train › Automatic Transmission
Filed Apr 28, 2010900,000 milesOH

WHEN PULLING INTO TRAFFIC TRANSMISSION SLIPPED AND CAR STOPPED IN MIDDLE OF INTERSECTION. *TR

Power Train › Automatic Transmission
Filed Apr 26, 201070,000 milesMI

2002 TOYOTA RAV4 JERKING AND LUNGING INTO GEAR FROM A STOP. CAR DROPS INTO NEUTRAL CAUSING A SUDDEN SLOW DOWN AND DANGEROUS CONDITION FOR CARS BEHIND ME WHO HAVE TO STOP SUDDENLY FOR ME. 70,000 MILES, TOOK INTO DEALERSHIP THIS A.M. AND WAS TOLD THEY WOULD TRY RE-PROGRAMMING THE COMPUTER AND THEN IF THAT DID NOT WORK THEY WOULD REPLACE THE COMPUTER FOR $1,100 AND IF THAT DID NOT WORK THEY WOULD REPLACE THE TRANSMISSION FOR $3,000-$4,000. LEFT DEALERSHIP AFTER "RE-PROGRAMMING" THE COMPUTER AND IMMEDIATELY CAR STARTED LUNGING INTO GEAR, SHIFTING INTO NEUTRAL, THUMPING INTO GEAR AND THE ENGINE LIGHT CAME BACK ON. *TR

Power Train › Automatic Transmission
Filed Apr 24, 201080,000 milesVA

MY CAR HAD A CHECK ENGINE LIGHT ON, THEN IT STARTED JERKING AND WAS VERY HARD TO MOVE AFTER STOPS AND IN LOW SPEEDS. HAD IT DIAGNOSED AND WAS TOLD TO CHANGE TWO OXYGEN SENSORS. TWO OXYGEN SENSORS WERE CHANGED BUT THE JERKING DID NOT STOP. I PAID $853.00 FOR THIS SERVICE. THE CHECK ENGINE LIGHT CAME BACK ON AFTER DRIVING THE CAR FOR ONLY ABOUT 5 MILES. TOOK THE CAR BACK TO THE SHOP AND WAS TOLD THAT TWO ADDITIONAL SENSORS NEEDED TO BE CHANGED. I PAID ADDITIONAL $600 (DISCOUNTED) FOR THIS REPAIR AND WAS TOLD THAT THE ECM ON THE CAR IS BAD AND THAT IT NEEDS TO BE REPLACED BECAUSE THE VEHICLE WAS NOT SHIFTING CORRECTLY IN LOW GEAR. AFTER I HAD SPENT OVER $1400 TO FIX THE OXYGEN SENSORS, I WAS TOLD TO SPEND ADDITIONAL $5,000 TO $6,000 TO FIX THE ECM AND THE TRANSMISSION. I CALLED TOYOTA AND WAS TOLD THAT THE VEHICLE IS OUT OF WARRANTY FOR BOTH THE TRANSMISSION AND THE ECM. TOYOTA KNEW ABOUT THIS PROBLEM BUT THEY DID NOT RECALL THE CARS THAT ARE AFFECTED: 2001-2003 RAV4. WE DON'T WANT TO WAIT TILL SOMEONE GETS KILLED OR HURT BEFORE WE TAKE ACTION. *TR

Power Train
Filed Apr 24, 2010141,000 milesMA

MY 2002 TOYOTA RAV4'S TRANSMISSION IS STARTING TO FAIL TO OPERATE CORRECTLY. AFTER COMING TO A COMPLETE STOP, THE CAR WILL NOT ACCELERATE FOR SEVERAL SECONDS EVEN THOUGH I AM PRESSING VERY HARD ON THE ACCELERATOR. IT JUST SLOWLY MOVES DURING THOSE SECONDS. THIS IS VERY FRIGHTENING WHEN I ATTEMPT TO MERGE WITH TRAFFIC AFTER MAKING A RIGHT TURN. SOMETIME IT FEELS LIKE THE TURN WILL NOT COMPLETE BEFORE ON COMING TRAFFIC APPROACHES. MY MECHANIC HAS TOLD ME THAT I NEED A NEW TRANSMISSION THAT WILL COST $3500. *TR

Electrical System
Filed Apr 22, 201079,000 milesTX

2002 TOYOTA RAV4: ECM COMPUTER PROBLEM CAUSES THE TRANSMISSION TO BURN OUT. THE ECM HAS A DESIGN BLUNDER WHICH CAUSES IT TO LOSE ITS ABILITY TO CONTROL THE SOLENOIDS. THE TRANSMISSION IS DAMAGED QUITE SUDDENLY. *TR

Power Train › Automatic Transmission
Filed Apr 16, 2010118,000 milesMA

I HAD THE SAME ISSUE THAT WAS SUPPOSED TO BE FIXED BY TOYOTA IN 2007. IT CONCERNS TECHNICAL SERVICE BULLETIN (TC002-06). AFTER DRIVING THE CAR FOR THIRTY MINUTES, THE CAR WOULD THEN START TO SHIFT HARSHLY/DELAYED SHIFT CAUSING A LOSS OF ACCELERATION. I HAD THIS SERVICE DONE IN 2007 AND THEN LAST MONTH HAD TO HAVE THE ECM REPLACED BECAUSE OF THE SAME ISSUE. *TR

Power Train › Automatic Transmission
Filed Apr 15, 201097,666 milesIL

WHILE DRIVING MY 2002 TOYOTA RAV 4 WITH 97,000 MILES, I EXPERIENCED A SUDDEN PROBLEM WHEN SHIFTING INTO 2ND GEAR. THE CAR WOULD STICK AND THEN SUDDENLY ACCELERATE AS IF THE GEAR FINALLY CAUGHT. AFTER TAKING IT TO THE MECHANIC I FOUND OUT I NOT ONLY NEEDED TO REPLACE MY TRANSMISSION BUT ALSO THE ECM. THIS WAS A COSTLY REPAIR OF OVER $3300 FOR A CAR THAT SHOULD HAVE GONE WELL OVER THAT MILEAGE PRIOR TO NEEDING A TRANSMISSION CHANGE. ALSO IT TOOK 2 ECMS BEFORE WE FOUND ONE THAT COULD WORK. THE CAR WORKED FINE AND THEN SUDDENLY HAD THIS PROBLEM. *TR

Power Train › Automatic Transmission
Filed Apr 14, 2010NY

2002 TOYOTA RAV4 WITH UNINTENDED ACCELERATION. *KB THE CONSUMER STATED HIS DAUGHTER WAS DRIVING THE VEHICLE, AND HAD DIFFICULTY STOPPING THE VEHICLE, BECAUSE THE ACCELERATOR BECAME STUCK. THE INCIDENT ONLY OCCURRED ONCE TO DATE. IN AUGUST 2008 THE VEHICLE WAS SERVICED FOR A HARSH SHIFTING WITHIN THE TRANSMISSION. A REBUILT TRANSMISSION WAS INSTALLED. THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION. *JB THE CONSUMER STATED HE WAS GIVEN A COPY OF A TSB THAT HAD BEEN ISSUED REGARDING THE TRANSMISSION WHICH STATED IF THE HARSH SHIFTING PERSISTS AFTER THE ECM REPLACEMENT, THE AUTOMATIC TRANSAXLE ASSEMBLY MAY ALSO REQUIRE REPLACEMENT. UPDATED 04/29/10. *JB THE CONSUMER STATED THE COMPUTER IN THE VEHICLE WAS DEFECTIVE AND EVENTUALLY REPLACED. HOWEVER THE CONSUMER BELIEVED THE NEW COMPUTER IS ALSO DEFECTIVE IN LIGHT OF THE RECENT TOYOTA RECALLS. UPDATED 05/04/10. *JB

Latches/Locks/Linkages
Filed Apr 9, 2010CA

THE ACTUATOR IN LEFT & RIGHT FRONT DOOR FOR 2002 TOYOTA RAV4 NOT WORKING. *TR

Power Train › Automatic Transmission
Filed Apr 8, 2010120,000 milesCT

RAV 4 2002 OWNER. I STARTED HAVING TROUBLE WITH SHIFTING ON MY AUTOMATIC TRANSMISSION RAV 4. WHEN STARTING OUT TO DRIVE, IT DOES NOT SHIFT SMOOTHLY. IT FEELS LIKE THE EMERGENCY BREAK IS ON (IT ISN'T) THEN IT "JUMPS" OR SURGES FORWARD. FINALLY, AFTER A WEEK OR TWO OF THIS THE "CHECK ENGINE LIGHT" CAME ON AND THE CAR WILL L NOT SHIFT THRU ALL THE GEARS. I WENT ONLINE AND FOUND THAT THOUSANDS OF OTHER OWNERS OF RAV 4'S (2001 THRU 2003, BUT APPARENTLY ESPECIALLY 2002) HAVE DESCRIBED MY EXACT EXPERIENCE. THE PART REQUIRED COSTS $1,000 ( AND THIS DOES NOT INCLUDE LABOR!). THEN, ONCE IT IS PUT IN, YOU GET TO LEARN IF YOUR GEAR BOX HAS BEEN DESTROYED! IF SO, ANOTHER $5,000 TO $7,000 REPAIR! AND TOYOTA KNEW!!!!! THIS IS OUTRAGEOUS! *TR

Power Train › Automatic Transmission
Filed Apr 6, 201052,000 milesNC

2002 TOYOTA RAV 4 TRANSMISSION PROBLEMS. PURCHASED THE VEHICLE USED WITH 20,000 MILES ON IT IN SEPT. 2006. NOTICED SOMETIMES A SLIPPAGE BUT IT DID NOT OCCUR REGULARLY SO I IGNORED IT. WENT TO GET INSPECTION THE FOLLOWING YEAR AND THE CHECK ENGINE LIGHT WAS ON AND WAS TOLD THERE WAS A RECALL ON THE VEHICLE AND I TOOK IT TO TOYOTA AND THEY FIXED THE ECM OR SOMETHING TO THAT EFFECT BECAUSE IT WAS STILL UNDER WARRANTY. NOW THE VEHICLE HAS BEEN INOPERABLE SINCE MARCH 2009 BECAUSE I NEED A NEW TRANSMISSION. I AM STILL PAYING $380 A MONTH PLUS INSURANCE ON THIS VEHICLE THAT I CANNOT DRIVE AND I SEE WHERE HUNDREDS OF OTHERS HAVE REPORTED THE VERY SAME COMPLAINT WITH THE TRANSMISSION IN THEIR 2002 TOYOTA RAV 4. WHY IS TOYOTA NOT LIABLE FOR THIS DEFECT? I NEED MY VEHICLE FIXED AND I CANNOT AFFORD TO CONTINUE PAYING $500 A MONTH FOR A CAR I CANNOT DRIVE AND DEFINITELY CANNOT HAVE REPAIRED AT A COST OF $5000!!! PLEASE HELP! *TR

Power Train › Automatic Transmission
Filed Apr 6, 2010103,497 milesTX

I OWN A 2002 TOYOTA RAV4 WHICH WAS BOUGHT NEW. IT HAS 103K MILES. IN THE FIRST WEEK OF APRIL, 2010, AS I PULLED OUT OF MY DRIVEWAY TO VISIT A FRIEND, I NOTICED AN ABRUPT OCCURRENCE OF TRANSMISSION SLIPPAGE FROM 1ST -2ND GEARS. THERE WAS A FEELING OF DOWNSHIFTING THAT EVENED OFF AT 3RD GEAR. THIS HAPPENED EVERY TIME THE CAR WAS ACCELERATED AFTER A STOP, GOING UP A HILL. THERE WAS A CLUNK SOUND WHEN THE CARE WAS PUT IN REVERSE. I DID NOT KNOW WHAT WAS HAPPENING SINCE THIS CAME ABOUT OVERNIGHT. NO WARNING LIGHTS HAVE EVER COME ON, EVEN NOW. MY BOYFRIEND SAID IT SOUNDED LIKE THE TRANSMISSION. I TOOK THE CAR TO TOYOTA DEALERSHIP FOR DIAGNOSTICS AND WAS TOLD THAT THE TRANSMISSION WAS FAILING AND NEEDED TO BE REPLACED FOR $5100. I AM UNEMPLOYED AND THERE WAS NO WAY I COULD COME UP WITH THAT AMOUNT OF MONEY. I AM AFRAID TO DRIVE MORE THAN A FEW BLOCKS, TO MY BOYFRIEND'S, AS THE CAR CONTINUES TO HAVE SLIPPAGE. I CAN NOT ACCELERATE FAST ENOUGH AFTER A STOP, AND OTHER CARS COME BOUNDING DOWN ON ME, HONKING AND SWITCHING LANES AT THE LAST MINUTE. I TOOK THE CAR HOME, RESEARCHED THE INTERNET, AND FOUND OUT ABOUT THE NUMBERS OF COMPLAINTS PEOPLE HAVE ON THIS ISSUE. THEN I FIND OUT ABOUT TC002-06, IN WHICH CONSUMERS WERE NOT MADE PRIVY TO. THIS IS DELIBERATE CONSUMER FRAUD, COSTING TRUSTING CONSUMERS TO PAY FOR DEFECTS THE MANUFACTURER WAS AWARE OF, BUT REFUSING TO ACKNOWLEDGE OR CORRECT THEIR DEFECT. THIS SEEMS TO ME, JUST AS ILLEGAL AS INSIDER TRADING, KNOWING SOMETHING, MAKING A PROFIT,

Power Train › Automatic Transmission
Filed Apr 3, 201067,000 milesOH

MY 2002 TOYOTA RAV4 BEGAN SUDDENLY JERKING WHEN I SLOWED DOWN THEN WOULD LAG WHEN I TRIED TO ACCELERATE. IT HAD LESS THAN 67,000 MILES ON IT. THE LOCAL TOYOTA DEALER TOLD ME I WOULD NEED TO HAVE THE TRANSMISSION REPLACED AT THE COST OF $4800. I CALLED TOYOTA NATIONAL CUSTOMER SERVICE AND ASKED FOR AN EXTENTION OF THE WARRANTY, HAVING BEEN TOLD BY THE DEALER THAT THIS PROBLEM WAS NOT COVERED BY MY WARRANTY ANY LONGER. I GOT ABSOLUTELY NO HELP. I AM ASTOUNDED THAT AT 67,000 MILES THIS WAS NOT COVERED. I HAD TO GET RID OF THE CAR WHEN I DIDN'T WANT TO AND AM ASKING FOR RESTITUTION.

Power Train › Automatic Transmission
Filed Apr 3, 2010101,000 milesTX

HAVING ISSUES WITH TOYOTA RAV 4 GEAR SHIFTING TRANSMISSION ISSUE VEHICLE DIAGNOSTICS REPORT INDICATES P0750 FAILURE TOYOTA RELEASE A TSB IN MARCH 06 AND YET MY DEALER DID NOTHING TO REPLACE THE ECM EVEN IN MY SERVICE DONE IN 2008 I AM NOW AT 101K MILES

Power Train › Automatic Transmission
Filed Apr 1, 2010145,000 milesMA

IN 2006 MY TRANSMISSION JUST DISINTERGRATED WITH 103000 MILES, HAD IT REBUILT THE TRANSMISSION SHOP SAID THAT THE COMPUTER WAS NOT DOING IT'S JOB THAN COME TO FIND OUT THAT TOYOTA HAD A TSB ON IT AND NEVER NOTIFIED ANYONE. NOW ABOUT IN MARCH OF 2009 AT ABOUT 145000 MILES 2ND TO 3RD GEAR STARTED TO SLIP AGAIN. NOW SO THIS IS MY SECOND TIME I'M HAVING THIS PROBLEM IT SEEMS I CAN'T GET MORE THAN 100,000. SAD THESE SHOULD LAST LONGER, AT THIS RATE $3500.00 EACH FOUR YEARS, SOMEONE IS MAKING $$$$$. THANKS

Electrical SystemCrash
Filed Mar 30, 2010OH

I HAVE A 2002 TOYOTA RAVE 4, I HAVE EVEN COMPLAINED TO THE DEALERSHIP WHERE I BOUGHT THE VEHICLE. I COMPLAINED ABOUT IT SPEEDING OUT OF CONTROL WHEN I USED THE CRUISE CONTROL AND IT STILL DOES AND I CAN REPRODUCE IT EVERY TIME ON THE SAME ROAD. I ALSO HAD COMPLAINED ABOUT STEPING ON THE BREAKES AND THE CAR NOT WANTING TO STOP. DEALERSHIP TOLD ME "IT WAS IN MY HEAD, AND THAT THEY COULDN'T FIND ANYTHING WRONG WITH IT." I WAS ACTUALLY IN A CAR ACCIDENT ON MY WAY INTO THE DEALERSHIP TO HAVE THEM CHECK THE SAME PROBLEM AGAIN. I REPORTED IT SEVERAL TIMES TO THEM AN I HAVE HAD THE CAR SINCE 2005.

Engine and Engine Cooling › Engine
Filed Mar 29, 201073,747 milesOH

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. ON MARCH 14, 2010, THE CONTACT WAS DRIVING AT APPROXIMATELY 20-25 MPH WHEN SHE DEPRESSED THE ACCELERATOR PEDAL AND THE ENGINE SUDDENLY BEGAN TO REV. THE VEHICLE WOULD ALSO NOT SHIFT INTO GEAR. SHE NOTICED THE PROBLEM STARTED TO OCCUR ON AN INTERMITTENT BASIS FOLLOWING THE INITIAL FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE ELECTRONIC CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THAT TIME. THE FAILURE MILEAGE WAS 73,747. THE CURRENT MILEAGE WAS APPROXIMATELY 73,800.

Power Train › Automatic Transmission
Filed Mar 26, 201077,000 milesCA

I HAVE A 2002 TOYOTA RAV4 WITH ONLY 77,000 MILES. IT WAS MONDAY LAST WEEK (MARCH 15) WHEN I NOTICED MY CAR KIND OF LOST IT'S ACCELERATING POWER WHEN I CRUISED UP THE CORONADO BRIDGE (SAN DIEGO, CA) BUT IT WAS WEDNESDAY THAT SAME WEEK WHEN I EXPERIENCED THIS SLIPPING/ JERKING/ HARSH SHIFTING MOVEMENT OF THE TRANSMISSION WHILE ACCELERATING EVEN ON A REGULAR HIGHWAY. I THOUGHT AT FIRST IT WAS THE ENGINE BUT TO FIND OUT THAT IT WAS THE TRANSMISSION. I TOOK THE CAR TO TOYOTA THAT FRIDAY MORNING WHICH THEY TOLD ME THAT THEY HAVE TO REPLACE THE COMPUTER AND MAYBE THE TRANSMISSION BUT FEW DAYS LATER I WAS TOLD THAT THE TRANSMISSION WAS STILL GOOD. (DON'T KNOW HOW TRUE THAT IS AND HOW THOROUGH THEY'VE CONDUCTED THEIR INSPECTION). WITH THIS INCIDENT AT 77,000 MILES, TOYOTA SHOULD EXTEND THE WARRANTY COVERAGE OF THEIR COMPUTER AND TRANSMISSIONS GIVEN THE FACT THAT THEY HAD A TSB RELEASED MARCH 2006 WHICH I JUST FOUND OUT RESEARCHING FOR MY CAR'S POSSIBLE DEFECT. NOW I'M WORRIED THAT SINCE MY TRANSMISSION WAS ALREADY SUBJECTED TO THIS HARSH PROBLEM, IT'LL NO LONGER LAST... AND WITH JUST 6K MILES WARRANTY FOR THE NEW COMPUTER, I'M NOT FINANCIALLY READY TO BUY ANOTHER TRANSMISSION OR YET, ANOTHER CAR. I'VE READ SO MANY COMPLAINTS REGARDING COMPUTER PROBLEMS WITH 01-03 RAV4 (WWW.CARCOMPLAINTS.COM) THAT I AM HOPING NHTSA CAN COME UP WITH SOMETHING DEMANDING TOYOTA TO EXTEND ITS WARRANTY COVERAGE FOR THIS SPECIFIC PROBLEM. THANK YOU. *TR

Power Train › Automatic Transmission
Filed Mar 25, 201085,000 milesIL

MY 2002 TOYOTA RAV4 HAD TC002-06 PERFORMED ON IT IN JANUARY 2007. THE RECALL WAS TO ADDRESS ISSUES WITH THE ECM AND TRANSMISSION SHIFTING ISSUES. MY VEHICLE IS OUT OF WARRANTY AND HAS 85,000. I CONTACTED TOYOTA AND THEY INFORMED ME THAT A LOGIC UPDATE WAS PERFORMED TO RESOLVE THIS ISSUE. FROM WHAT I HAVE READ ONLINE, THE ECM SHOULD HAVE BEEN REPLACED AND NOT UPDATED. I ALSO FOUND THAT THE ECM CARRIES AN 80,000 MILE WARRANTY. THE PROBLEM I AM HAVING IS NOW THE TRANSMISSION HAS FAILED AND I WAS INFORMED THAT THE PROBLEM WAS DUE TO THE ECM NOT BEING REPLACED. ALL MAJOR SERVICE WORK ON THIS VEHICLE HAS BEEN PERFORMED AT A TOYOTA DEALERSHIP. THE INDEPENDENT SERVICE AGENT HAS INFORMED ME THAT THE TRANSMISSION NEEDS TO BE REBUILT AND THE ECM REPLACED AT A TOTAL COST OF OVER $4200. I CONTACTED A TOYOTA DEALERSHIP AND A ROUGH ESTIAMTE FOR THIS REPAIR IS $5000-$6000. WHEN I CONTACTED TOYOTA AND ASKED ABOUT THIS TSB, THEY INFORMED ME THAT IT IS SIMPLY A MANUAL ADDENDUM AND NOTHING ELSE. THEY REFUSE TO HELP WITH THIS ISSUE AT ALL. IT IS SERIOUS BECAUSE THE VEHICLE BEGIN TO FAIL AND WOULD NOT ACCERLERATE WHEN I WAS TRYING TO DRIVE ONTO A MAJOR ROAD FROM BEING STOPPED AT A RED LIGHT. I HAVE RESEARCHED THIS ISSUE ON THE INTERNET AND I HAVE FOUND THAT MANY PEOPLE HAVE HAD THIS SAME ISSUE AROUND THE SAME MILEAGE WITH THIS MODEL YEAR VEHICLE. PLEASE HELP!

Unknown or Other
Filed Mar 24, 201088,000 milesOH

HARSH SHIFTING FROM 1ST - 3RD GEAR IN AUTOMATIC TRANSMISSION

Unknown or Other
Filed Mar 24, 2010111,000 milesMN

MY 2002 TOYOTA RAV4 AUTOMATIC IS HAVING SERIOUS TRANSMISSION PROBLEMS. IT INTERMITTENTLY DOES NOT FIND THE SECOND GEAR, AND WHEN IT DOES, LURCHES FORWARD IF THE ACCELERATOR IS APPLIED. THIS IS VERY DANGEROUS, BECAUSE PRIOR TO IT SLIPPING OUT OF GEAR, IT STARTS OUT SLOW, AND YOU MUST APPLY THE ACCELERATOR MORE THAN USUAL TO GET MOVING. IT HAS ALSO LOST THE GEAR WHILE AT HIGH SPEEDS, A POTENTIAL NIGHTMARE FOR SOMEONE THAT DOESN'T KNOW HOW TO REACT PROPERLY. AFTER RESEARCHING MY ISSUE, (AND HAVING THE TRANSMISSION FLUSHED AND FILTERS REPLACED) I FEEL LIKE I HAVE NO RECOURSE. TOYOTA INITIATED A RECALL TO RE-FLASH THE CONTROL MODULE IN 2007, WHICH I HAD DONE. THEY NEVER INFORMED ME THAT THERE WAS AN ACTUAL ERROR IN THE PERFORMANCE OF THE MODULE, JUST SOMETHING ABOUT IT ELIMINATE A PROBLEM OF THE CHECK ENGINE LIGHT COMING ON AROUND 60K. MY MODULE TESTS OUT FINE TODAY, YET IT APPARENTLY RUINED MY TRANSMISSION, AND NOW I HAVE LEARNED SOME INDIVIDUALS HAVE REPLACED THE CONTROL MODULE, AND SOME THE ENTIRE TRANSMISSION, ONLY TO BE REVISITED BY THE SAME PROBLEMS. MY CAR CURRENTLY HAS 111,000 MILES ON IT, AND THE REPAIRS WILL COST MORE THAN THE VALUE OF THE AUTO. HOW CAN I SELL THIS VEHICLE WITH A CLEAR CONSCIENCE KNOWING ALL OF THIS? PLEASE CONSIDER THIS FOR RECALL, TOYOTA WITHHELD INFORMATION FROM ITS CUSTOMERS WHEN INITIATING THIS RECALL IN 2007 (THE FLASH RESET), AND CAUSED MANY OF US DANGER AND GREAT EXPENSE AS A RESULT. THANK YOU VERY MUCH, BRENDA KING

Unknown or Other
Filed Mar 24, 201063,000 milesWI

I DRIVE A 2002 TOYOTA RAV4 WITH 63K I BOUGHT IT USED 4 YEARS AGO WITH WARRANTY I NOW HAVE PROBLEMS SHIFTING FROM 1 TO 2 GEAR TOOK IT TO TOYOTA DEALER TO HAVE A DIAGNOSE, I HAD PREVIOSLY TOOK MY CAR TO A TRANSMISSION SPECIALIST I WAS TOLD TO TAKE TO THE DEALER WERE IT WAS PURCHASED BECAUSE THE ECM HAD TO BE REPLACED/RESET ANYWAY I DID A RESEARCH AND FOUND THAT THERE WAS A EXTENDED WARRANTY ON THE ECM FOR 96 MONTHS OR 80K WHICH EVER COMES FIRST MY EXTENDED WARRANTY EXPIRED BECAUSE WARRANTY STARTS FROM ORIGINAL OWNER(DATE FIRST USE) TO REPLACE THE ECM IS GOING TO COST ME $1300 I THINK I SHOULDN'T HAVE TO PAY THIS AMOUNT DUE TO TOYOTA RAV4 ECM PROBLEM BACK IN 2006 I SHOULD STILL BE ELIGIBLE FOR ECM WARRANTY SINCE I PURCHASED MY CAR IN FEB. 2006. I HOPE THE NEXT STEP IS NOT REPLACING THE TRANSMISSION. I AM NOT SATISFIED WITH TOYOTA CARS OR THERE SERVICES .

Power Train
Filed Mar 20, 201073,000 milesNY

HAVE A 2002 TOYOTA RAV4 WITH A TRANSMISSION PROBLEM RELATED TO THE ECM. THE VEHICLES TRANSMISSION HESITATES, MAKES NOISES, DOES NOT SHIFT CORRECTLY. THERE IS A TOYOTA TECH. SERVICE BULL. (TC-002-06) ISSUED IN 2006. TOYOTA NEVER NOTIFIED OWNERS OF THIS PROBLEM AND THEREFORE OWNERS HAVE DRIVEN PAST WARRANTY TIME FRAMES. (WHICH IS MY CASE BY 1 MONTH) AS THERE IS ONLY 73000 MILES ON THE VEHICLE. TOYOTA SHOULD OF CONTACTED OWNERS ONCE THEY KNEW THERE WAS A PROBLEM. *TR

Power Train › Automatic Transmission
Filed Mar 19, 2010CA

I HAVE A 2002 RAV 4 WITH 139K MILES ON IT. LATELY MY CAR HAS BEEN HAVING TROUBLE SHIFTING FROM FIRST GEAR TO SECOND GEAR. I NOTICED IT WITHIN THE LAST TWO WEEKS OF FEBRUARY. BUT THERE WOULD BE DAYS WHEN IT WOULD ACT NORMAL AND IT WAS FINE AND SOME DAYS IT HAD ITS PROBLEMS. WITHIN THIS PAST WEEK IT HAS BECOME WORSE. NOW WHEN MY CAR COMES TO A COMPLETE STOP AND TRIES TO SHIFT IT WOULD HESITATE, JERK, SHIFT AGAIN AND BECOME ALMOST IDOL AND THEN GO. THIS WOULD MAKE ME NOT WANT TO STOP AT ALL WHEN DRIVING BECAUSE I DON'T KNOW IF IT WILL JUST DIE ON ME. I WOULD GET REALLY AFRAID IF I WOULD GET REAR ENDED FOR MY CAR HAVING TROUBLE SHIFTING. THE PROBLEM IS THE TRANSMISSION AND THE ECM. IN ORDER TO FIX THE PROBLEM I HAVE TO GET THE TRANSMISSION FIXED WHICH COSTS OVER $1,000 DOLLARS. I DID SOME RESEARCH AND NOTICED I AM NOT THE ONLY ONE WITH THIS PROBLEM. I THINK THAT TOYOTA SHOULD RECALL ALL 2002 RAV 4 BECAUSE OF ITS FAULTY TRANSMISSION AND I SHOULDN'T HAVE TO PAY SO MUCH. I COULD'VE CAUSED AN ACCIDENT WITH MY CAR BUT THAT'S NOT MY FAULT AND TOYOTA ALREADY KNOWS IT'S A PROBLEM BUT IS NOT DOING ANYTHING ABOUT IT. *TR

Power Train › Automatic Transmission
Filed Mar 19, 2010103,000 milesNC

WE HAVE A 2002 TOYOTA RAV4 . THE TRANSMISSION STARTED ACTING UP DUE TO THE ECM VALVE NOT ALLOWING GEARS TO CHANGE . SLIPPING GEARS & NO POWER AT TAKE OFF FROM STOPS. IT HAS 103000 MILES ON IT.WE BOUGHT THIS CAR USED AT A TOYOTA DEALERSHIP IN 2004. WE HAVE NOT REPAIRED IT YET. IT IS TO COSTLY AND THE CAR ISN'T PAID OFF YET. SOMETHING NEEDS TO BE DONE. CAR HAS BEEN PARKED WE ARE AFRAID TO LET OUR DAUGHTER DRIVE IT. *TR

Power Train › Automatic Transmission
Filed Mar 15, 201097,000 milesTX

THE AUTOMATIC TRANSMISSION IN MY 2002 TOYOTA RAV 4 FAILED SUDDENLY AND UNEXPECTEDLY. ENGINE POWER WAS LOST AS THE VEHICLE'S SHIFTING BECAME ERRATIC; STARTING FROM STOP IN 3RD GEAR, THEN DOWNSHIFTING TO SECOND. MERGING WITH TRAFFIC DIFFICULT AND DANGEROUS AT BEST. I TOOK THE CAR TO A TRANSMISSION SHOP. THEY DIAGNOSED THAT THE ECM CAUSED THE TRANSMISSION TO FAIL. THEIR ESTIMATE TO REPLACE THE COMPUTER AND REPAIR THE TRANSMISSION WAS OVER $4000. I HAVE SINCE FOUND NUMEROUS SIMILAR COMPLAINTS ONLINE FROM OTHER TOYOTA RAV OWNERS. AND I FOUND THAT TOYOTA KNEW ABOUT THIS DESIGN FLAW OVER 7 YEARS AGO, WHICH I BELIEVE IS A SAFETY ISSUE AS WELL AS A MAJOR CONSUMER PRODUCT ISSUE. NOW OUT OF WARRANTY (97K MILES) THE COSTS TO REPAIR MY CAR ARE ALMOST EQUAL TO ITS VALUE. I DON'T KNOW AT THIS DATE IF I WILL FIX IT AS LOAN PAYMENTS REMAIN. CONSIDERING THE NUMBER OF SIMILAR COMPLAINTS OVER TOYOTA RAV 4 TRANSMISSION FAILURES I WHOLEHEARTEDLY REQUEST YOUR AGENCY REVIEW THIS SITUATION CLOSELY. I DON'T KNOW WHERE ELSE TO GO FOR HELP. *TR

Vehicle Speed Control
Filed Mar 11, 201086,900 milesMA

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. WHILE SITTING IDLE, HE DEPRESSED THE ACCELERATOR PEDAL WHEN THERE WAS AN ATYPICAL SUDDEN INCREASE IN ENGINE RPMS OF UP TO 4,000. THE VEHICLE THEN ATTEMPTED TO STALL WITHOUT WARNING, HOWEVER SUDDENLY THE VEHICLE SHIFTED GEARS AND ABNORMALLY ACCELERATED. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL IN AN ATTEMPT TO DECREASE VEHICLE SPEED. HE WAS ABLE TO STOP THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY VERIFIED THE ELECTRONIC CONTROL MODULE (ECM) WAS THE CAUSE OF THE UNINTENDED ACCELERATION. THE CONTACT ADVISED THIS WAS NOT THE FIRST TIME HE ENCOUNTERED UNINTENDED ACCELERATION IN THIS VEHICLE. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 86,900 AND THE CURRENT WAS 87,000.

Power Train
Filed Mar 11, 201087,000 milesMA

I OWN A TOYOTA RAV4 2002.....IT HAS BEEN KNOWN BY TOYOTA THAT THIS MODEL HAS HAD PROBLEMS WITH ITS ECU.....WHICH MAKES THE CAR SHIFT AT THE WRONG REVS\TIMES, AT TIMES AT TRAFFIC LIGHTS OR MERGING INTO HIGHWAYS THE CAR COMPLETELY LOOSES POWER, SOMETIMES AT TRAFFIC LIGHTS IT COMPLETELY STALLS LEAVING YOU COMPLETELY VULNERABLE TO OTHER CARS....IT SOMETIMES TO REVS TO OVER 4000 REVS AND THEN SUDDENLY ENGAGES INTO GEAR, WHICH RESULTS IN UNINTENDED ACCELERATION. THIS MIGHT CAUSE SERIOUS PROBLEMS ESPECIALLY IN CONGESTED TRAFFIC. I TOOK THE CAR TO THE TOYOTA DEALER IN ACTON, MA THEY TOLD ME I HAD TO PAY 4500 DOLLARS TO FIX THEIR OWN DESIGN FLAW, WHICH POPESTROUS. THERE ARE SOO MANY BLOGS THAT COMPLAIN ABOUT THIS, TYPE "RAV4 TRANSMISSION PROBLEM" ON GOOGLE. YOU ARE BOUND TO FIND THOUSANDS OF BLOGS COMPLAINING ABOUT THIS. I'D LIKE TO THINK THAT THIS GOVERNMENT DOES INDEED TAKE CARE OF ITS PEOPLE\ LOOKING OUT FOR THEM AND FIGHTING FOR THEM IN BATTLES THEY CAN NOT WIN ALONE. ALL I ASK FOR IS FOR TOYOTA TO BE HELD RESPONSIBLE FOR THEIR OWN FLAWS. THEY HAVE PUT MILLIONS OF PEOPLE IN SERIOUS RISK, THIS IS NOT SOMETHING THAT SHOULD BE OVERLOOKED, ESPECIALLY AFTER DISCOVERY OF THEIR FAULTY ACCELERATION PEDALS. THIS IS WHAT YOU GET FOR TRYING TO CUT COST AND THEN MAKING THE CONSUMERS PAY FOR THIS MISTAKE. ITS HIGH TIME TOYOTA CAME CLEAN ABOUT THEIR SHADY DESIGNS. EVERYONE AND I MEAN EVERYONE SHOULD BOYCOTT TOYOTA PRODUCTS UNTIL THEY ONCE AGAIN BECOME THE TRUSTWORTHY AND RELIABLE COMPANY IT ONC

Engine and Engine Cooling
Filed Mar 8, 2010117,500 milesLA

2002 TOYOTA RAV4 STARTED HESITATING ON INITIAL ACCELERATION AND BOLTING WHEN THE GEAR CAUGHT 2ND. WAS PULLING OUT INTO INTERSECTION AND NEARLY T-BONED BY FORD EXPEDITION. BROUGHT TO TRANSMISSION SPECIALIST. NO ENGINE LIGHT, NO CODE. READ ABOUT POTENTIAL ECM PROBLEM. BROUGHT TO TOYOTA AND SPENT $1400.00 TO REPLACE ECM. *TR

Power Train › Automatic Transmission
Filed Mar 8, 2010150,000 milesCA

ON FEBRUARY 25TH 2010, WHILE ATTEMPTING TO ENTER 105 FREEWAY, MY 2002 TOYOTA RAV4 REFUSED TO ACCELERATE, ALMOST RESULTING IN MY CAR BEEN REAR-ENDED. THIS PROGRESSED INTO ERRATIC SHIFTING. *TR

Power Train › Automatic Transmission
Filed Mar 5, 2010150,400 milesCA

I AM THE ORIGINAL OWNER OF A 2002 RAV4 AND HAVE BEEN TAKING IT TO TOYOTA FOR SERVICE. AS I WAS LEAVING WORK AT 5PM ONE FRIDAY, MY CAR WOULD HARD-SHIFT INTO FIRST AND STRUGGLE EVEN MORE TO GET TO SECOND, ETC. I DROVE IT STRAIGHT TO TOYOTA CARLSBAD. THEY CONTACTED ME THE FOLLOWING DAY AFTER CHANGING THE TRANSMISSION FLUID. THEY SAID I NEEDED A NEW TRANSMISSION AND COMPUTER. COME TO FIND OUT THERE HAD BEEN A SERVICE BULLETIN IN 2006 THAT ONLY TOYOTA KNEW ABOUT THAT RECOGNIZED THE POTENTIAL FOR TRANSMISSION PROBLEMS. I WAS NOT INFORMED OF THIS WHEN I HAD THE TRANSMISSION SERVICED BY TOYOTA IN 2007. THE TOTAL COST TO ME WOULD BE $4800 WITHOUT TAX, WHICH I COULD NOT AFFORD. SINCE I NEEDED MY CAR FOR WORK AND I TAKE CARE OF MY ELDERLY MOTHER, I SCROUNGED TOGETHER THE NEARLY $2000 FOR THE COMPUTER REPLACEMENT AS WELL AS THE THERMOSTAT REPLACEMENT (THE IDIOT LIGHT CODE SAID IT HAD A LOOSE WIRE, AND NOT TOTAL REPLACEMENT!). I WAS TOLD THE TRANSMISSION WOULD DEFINITELY NEED TO BE REPLACED IN A VERY SHORT TIME, AND THEY SUGGESTED I PURCHASE ANOTHER CAR VERY SOON. THE SERVICE BULLETIN SHOULD HAVE BEEN SHARED WITH ME, THE CLIENT. THEY KNEW ABOUT AND KEPT THE POTENTIAL PROBLEM FROM ME AND NOW THE PROBLEM IS A COSTLY ONE TO REPAIR. I WOULD LIKE TOYOTA TO REPLACE THE TRANSMISSION FOR FREE AND REIMBURSE ME FOR MY COSTS TO REPLACE THE COMPUTER. AFTER RESEARCHING THIS RAV4 PROBLEM, I HAVE LEARNED THAT THIS HAS BEEN A BIG AND CONTINUING PROBLEM FOR 2002 RAV4 OWNERS AND SHOULD BE INVESTIGATED. I B

Engine and Engine Cooling
Filed Mar 5, 201056,000 milesNJ

IN 2003 WE BOUGHT A BRAND NEW 2002 TOYOTA RAV4. IN 2007, THE ENGINE SEIZED UP AT 56,000 MILES. WE TOOK IT TO TOYOTA AND THEY TOLD US IT WOULD COST $7,000 BECAUSE THEY NEEDED TO REPLACE THE ENGINE. AFTER GATHERING ALL OUR MAINTENANCE HISTORY AND MUCH DELIBERATION TOYOTA AGREED TO REPLACE THE ENGINE BUT WE HAD TO PAY FOR THE LABOR ($2500); WE AGREED. AFTER THEY DID THE WORK, WE HEARD A SOFT CONSTANT BEATING SOUND COMING FROM THE ENGINE. WHEN WE TOOK IT BACK, WE WERE TOLD THAT SOUND WAS NORMAL WHEN A NEW ENGINE IS INSTALLED AND IT WILL GO AWAY -- IT DIDN'T. 18 MONTHS AND 10,000 MILES LATER, THE ENGINE DIED AGAIN. BAFFLED AT HOW TWO SEPARATE ENGINES CAN DIE WE TOOK IT TO OUR PERSONAL MECHANIC. HE EXPLAINED TO US THAT THE ENGINE WAS NEVER REPLACED, BUT REBUILT. WE TOOK IT BACK TO THE DEALERSHIP AND THEY REFUSED TO HELP US. SO DID TOYOTA CORP. THEY HAVE A SETTLEMENT FOR DEFECTIVE ENGINES FOR THE SAME GENERATION ENGINES (1997-2002) FOR ALMOST EVERY MODEL. EXCEPT THE RAV4. WHAT MAKES IT WORSE WAS I WAS TOLD I WAS GETTING A NEW ENGINE. AT THE SAME TIME MY PERSONAL MECHANIC HAD FOUND ME A USED ENGINE (12,000 MI) FOR 2300 INCLUDING INSTALLATION. HAD I KNEW THEY WERE GOING TO REBUILD IT, I WOULD HAVE WENT WITH THAT OPTION. SO THEY SCREWED ME OUT OF 2500, A CAR, AND A CHANCE AT ACTUALLY FIXING THE CAR. *TR

Power Train › Automatic Transmission
Filed Mar 4, 2010114,000 milesMD

HESITATION ACCELERATING FROM STOP. LACK OF POWER GOING UP A STEEP INCLINE. IMPROPER SHIFTING FROM ONE GEAR TO ANOTHER.VEHICLE BECAME UNDRIVABLE 03/01/2010. PCM/ECM MODULE DEFECTIVE- NEEDS REPLACEMENT AT A COST OF 1693.41. *TR

Electrical System
Filed Mar 4, 201073,072 milesGA

IN THE FALL OF 2008, THE FACTORY INSTALLED CRUISE CONTROL ON MY 2002 TOYOTA RAV 4 FUNCTIONS INTERMITTENTLY. IT WILL WORK FOR A SHORT PERIOD ON ANY LONG TRIP THEN WILL CAUSE VEHICLE TO DECELERATE. SOMETIMES CANNOT GET IT TO WORK AGAIN. LIGHT WILL FLASH ON AND OFF ON THE DASHBOARD. HAVE TAKEN IT IN TO LOCAL TOYOTA DEALERSHIP WHO CANNOT GET IT TO DUPLICATE. THE MECHANIC STATES EVERYTHING IS FINE. DUE TO SEMI-FUNCTIONAL CRUISE, THE MILEAGE ON A LONG DISTANCE TRIP HAS DECREASED FROM 30-32 MPG TO 24-26MPG.REPORTED THIS TO TOYOTA IN 2009 AND GIVEN A CASE # WHICH I HAVE MISPLACED. THEY DID NOT APPEAR TO BE CONCERNED OR ADMIT THEY HAD A PROBLEM. EXTENDED WARRANTY (TO 100,000 MILES) WILL NOT COVER THE REPAIR. THERE IS INDEED AN ELECTRICAL ISSUE GOING ON, BUT NO ONE SEEMS TO SOLVE THE PROBLEM OR CARE. IN SEARCHING I HAVE FOUND OTHER PEOPLE WHO HAVE POSTED COMMENTS REGARDING THE SAME ISSUE WITHOUT RESOLUTION. *TR

Power Train › Automatic Transmission
Filed Mar 2, 2010NY

I HAVE A 2002 TOYOTA RAV4. WHEN GOING DOWN HILLS THE GEARS WILL DOWNSHIFT AND THE ENGINE REVS FAST. NOW DURING NORMAL DRIVING, IT GETS STUCK IN 2ND GEAR THEN WILL BANG INTO 3RD. I'VE ALSO NOTICED SOMETIMES WHEN I TRY TO PULL ONTO A HIGHWAY, THERE IS NO ACCELERATION. *TR

Power Train › Automatic Transmission
Filed Mar 2, 201097,000 milesCT

WEEK OF 2/23/10 SNOW DAY DRIVING HOME AND MY VEHICLE STARTED HAVING SHIFTING PROBLEMS WITH OUT WARNING. THE NEXT DAY THE PROBLEM SEEMED TO BE UN NOTICEABLE. WEEK OF 3/1/10 ON MY WAY HOME FROM WORK THE PROBLEM STARTED AGAIN WITH OUT WARNING. THIS TIME IT WAS SEVERE SHIFTING PROBLEMS. I DROVE IT TO A TOYOTA DEALERSHIP AND WAS TOLD I NEEDED A NEW TRANSMISSION. THIS IS TURNING OUT TO BE A SEVERAL THOUSAND DOLLAR PROBLEM. I DID RESEARCH ONLINE AND FOUND THAT HUNDREDS OF TOYOTA CUSTOMERS HAVE HAD THE SAME PROBLEM. I FOUND THAT TOYOTA HAS KNOWN ABOUT THE PROBLEM FOR YEARS BUT ONLY COVERS IT IF FOUND UNDER THE WARRANTY PERIOD IF THE PROBLEM PRESENTS ITSELF. BUT AFTER THAT TOYOTA PLACE THE FINANCIAL BURDEN ON THEIR CUSTOMERS FOR THE KNOWN PROBLEMS FOUND BETWEEN THE ECM AND THE TRANSMISSION. MILEAGE ON DAY OF INCIDENT IS APROX 97,000 MILES. IT SEEMS LIKE TOYOTA'S UNSAID MOTTO IS LETS SELL VEHICLES WITH KNOWN DEFECTS, DON'T TELL OUT CUSTOMERS, AND DO NOTING FOR OUR CUSTOMERS. TOO MANY PEOPLE HAVE THE SAME PROBLEM AROUND THE SAME MILEAGE. I WAS TOLD THAT I WAS BUYING A ROCK SOLID CAR BECAUSE IT WAS TOYOTA. WITH ME HAVING TO BARE THE FINANCIAL BURDEN OF A KNOWN PROBLEM TELLS ME THAT TOYOTA DOES NOT AND WILL NOT BACK THEIR PRODUCTS.. *TR UPDATED IVOQ 11/12/10

Power Train › Automatic Transmission
Filed Mar 2, 2010107,000 milesWV

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I PURCHASED MY 2002 TOYOTA RAV4 FROM MY DEALER, RICH TOYOTA OF HUNTINGTON, WV IN SPRING 2002'IT WAS HIS DEMO CAR, VIN#[XXX] ; MODEL #4416A. AT 107,00 MILES, OUT OF THE CLEAR-BLUE, THE RAV4 CHECK ENGINE LIGHT CAME ON FOR ABOUT TWO HOURS, THEN WENT OUT, BUT THEN SHIFTING BECAME ERRATIC. I HAVE SERVICED THIS VEHICLE FAITHFULLY SINCE I PURCHASED IT AND EXPECTED TO GET ANOTHER 100,000 MORE MILES, BUT, MY DEALERSHIP, WHERE IT HAS BEEN SERVICED SINCE PURCHASE, SAID IT WAS GOING TO COST OVER $1,200 FOR THE ECC/ECM (ENGINE CONTROL COMPUTER/ENGINE CONTROL MODULE), AND EVEN IF I REPLACE JUST THE ECC/ECM, IT STILL MAY NOT WORK WITH THE OLD TRANSMISSION, SO IT WAS RECOMMENDED THAT I REPLACE THE TRANSMISSION TOO FOR ANOTHER $3,500 BECAUSE THE DEFECTIVE ECC MAY HAVE DESTROYED THE TRANSMISSION. THEY ALSO SUGGESTED REPLACEMENT OF THE AIR-FUEL SENSOR FOR A TOTAL OF $5,189.00 IN REPAIRS BEFORE TAXES. I HAD NEVER REALIZED THAT THERE WERE EVER ANY SERIOUS PROBLEMS LIKE THIS WITH THE TOYOTA PRODUCT LINE UNTIL I WENT ONLINE TO RESEARCH THIS TRANSMISSION PROBLEM. WHAT AN EYE-OPENER!!! THERE WERE MANY, MANY PROBLEMS DOCUMENTED WITH MANY OF TOYOTA'S PRODUCTS! CONSIDERING THAT THIS RAV4 WAS A $22,000 VEHICLE WHEN I PURCHASED IT, DOESN'T IT SEEM STRANGE THAT AFTER JUST 6 YEARS IT IS INOPERABLE AND EVEN DANGEROUS! AFTER E-MAILING AND SENDING A LETTER TO TOYOTA USA IN TORRENCE CALIFORNIA ABOUT THIS ISSUE, I CALLED T

Power Train › Automatic Transmission
Filed Mar 2, 2010160,000 milesCA

MY WIFE WAS DRIVING OUR 2002 RAV4 LAST WEEK, SHE PULLED AWAY FROM A STOP SIGN AND OUR 2002 RAV4 STARTED JERKING AND THEN SLOWED TO A SUDDEN STOP RIGHT IN THE MIDDLE OF THE INTERSECTION. AFTER A "SCARY MOMENT", IT STARTED DRIVING NORMALLY AGAIN. WE TOOK THE CAR TO OUR MECHANIC THE NEXT DAY TO HAVE THE TRANSMISSION SERVICED, IT WAS ABOUT DUE . WE WERE TOLD THE TRANSMISSION IS PROBABLY "SHOT". WHILE SHOPPING ON-LINE FOR A REPLACEMENT, I CAME ACROSS NUMEROUS WEB SITES WITH HUNDREDS OF RAV4 CUSTOMERS EXPERIENCING THE SAME TRANSMISSION PROBLEMS! TURNS OUT HE PROBLEMS WERE IDENTIFIED, BY TOYOTA THEMSELVES A FEW YEARS AGO, AS A MALFUNCTIONING ECM (ELECTRONIC CONTROL MODULE) CAUSING THE FAILURES OF THE TRANSMISSIONS WITHIN 50 MILES OF DRIVING. TOYOTA NOTIFIED THEIR SERVICE TECHS, BUT DID NOT NOTIFY IT'S CUSTOMERS OF THIS PROBLEM. WE MAINTAIN OUR VEHICLES ROUTINELY AND HAVE NEVER HAD ANY PROBLEMS WITH THE RAV. BUT THIS IS A SERIOUS SAFETY ISSUE. A CAR STALLING IN THE MIDDLE OF AN INTERSECTION IS EXTREMELY DANGEROUS IF NOT DEADLY. TOYOTA MOTORS HAS KNOWN ABOUT THIS SAFETY ISSUE FOR YEARS, AND THEY HAVE THE RESPONSIBILITY TO INFORM THEIR CUSTOMERS OF SUCH DANGEROUS SITUATIONS AND TO REPAIR AND/OR REPLACE ANY MALFUNCTIONING PARTS IN THEIR CUSTOMERS CARS THAT COULD CAUSE SUCH A SITUATION. *TR

Service Brakes, Hydraulic
Filed Mar 1, 2010112 milesAZ

TL*THE CONTACT 2002 TOYOTA RAV4. THE CONTACT STATED THAT THE BRAKES HAVE MADE A NOISE WHEN APPLIED SINCE THE VEHICLE WAS PURCHASED. THE SPEED VARIES WHENEVER THE FAILURE OCCURRED. THE DEALER DIAGNOSED HE FAILURE SEVERAL TIMES AND THERE WAS NEVER A RESOLUTION. THE CONTACT HAS SERVICE RECORDS FOR THE BRAKES. THE CONTACT STATED THAT THE VEHICLE IS NOT SAFE. THE VEHICLE HAD 112 MILES AT THE TIME OF FAILURE. THE CURRENT MILEAGE IS 63,530. THE CONSUMER STATED THE BRAKES CONTINUE TO SQUEAK. UPDATED 04/30/10

Power Train › Automatic Transmission
Filed Mar 1, 2010120,000 milesCA

I OWN A 2002 TOYOTA RAV4, WHICH I BOUGHT 2.5 YEARS AGO. I RECENTLY HAD TO HAVE MY TRANSMISSION REBUILT AND CLUTCH REPLACED AFTER IT SUDDENLY BEGAN SLIPPING GEARS. I HAD NO PRIOR WARNING LIGHT ALERTING ME THAT THERE WAS A PROBLEM OCCURRING WITH MY CARS ENGINE. THE TRANSMISSION REPAIR SHOP HAD DONE EXTENSIVE REPAIR AND ULTIMATELY HAD TO KEEP MY CAR FOR THREE WEEKS TRYING TO DETERMINE WHY IT STILL WOULDN'T RUN PROPERLY. IT WAS FINALLY TAKEN TO FREEMAN TOYOTA IN PETALUMA CA TO HAVE THE COMPUTER "FLASHED". MY MECHANIC WAS TOLD THE COMPUTER WAS DEAD AND WOULD NEED REPLACING FOR JUST OVER $1,000.00. I HAD ALREADY BEEN QUOTED $3,300.00 FOR PRIOR REPAIRS TO THE TRANSMISSION AND CLUTCH. HAD I BEEN ALERTED BY AN A WARNING THAT THE ENGINE WAS HAVING PROBLEMS, I COULD HAVE AVOIDED NEEDING TO REPLACE THE TRANSMISSION AND CLUTCH. I HAVE SINCE LEARNED THAT TOYOTA HAD A "DEALER" RECALL FOR THE 2002 TOYOTA RAV4. THE FREEMAN TOYOTA DEALERSHIP HAS DENIED THIS. I AM OUT $4,300.00 AND AM A SINGLE MOM WITH MS. *TR

Power Train
Filed Feb 25, 2010100 milesGA

TRANSMISSION STICKS FROM 1ST TO 2ND. HAS DONE IT SINCE I BOUGHT IT NEW IN 2002. TOOK TO DEALER WAY BACK THEN THEY TOLD ME I HAD "SPECIAL TRANSMISSION FLUID AND I WOULD HAVE TO PAY TO GET IT FIXED". I NEVER HAD IT FIXED AND IT STILL STICKS. TAKES ABOUT 1/4 MILE TO SHIFT. PURCHASED FROM KISSIMMEE TOYOTA WHICH IS NOW TOYOTA OF ORLANDO(?) ADDING COMPLAINT FOR ENGINE SEIZE. *TR

Engine and Engine Cooling › Engine
Filed Feb 25, 2010162,000 milesGA

ENGINE SEIZE AT 162K MILES. THIS VEHICLE HAS HAD REGULAR MAINTENANCE. OIL CHANGES EVERY 3-5K MILES. APPARENTLY OIL PUMP WENT OUT AND TOOK THE ENGINE WITH IT. OWNED THIS VEHICLE SINCE IT HAD 7 MILES ON IT. IT LEFT ME STRANDED IN THE MIDDLE OF NOWHERE. PUT IN REMAN. JASPER ENGINE. AFTER ABOUT $7,000.00 THE ENGINE LIGHT IS STILL ON. THE MECHANIC SAID I COULD TAKE IT TO A TOYOTA DEALER AND THEY'D "FLASH" IT TO GET IT TO GO OFF, BUT IT WOULD COST ME A FEW HUNDRED. THE ENGINE LIGHT HAS BEEN ON SINCE ABOUT 28K MILES. TOOK IT TO THE DEALER FOR THAT AND THEY JUST UNDO THE BATTERY AND PUT IT BACK ON. THAT "RESETS" IT. WITHIN 100 MILES IT GOES BACK ON. I JUST LEAVE IT AND IF THE CAR BLOWS UP I'LL LEAVE IT WHERE IT DIES THIS TIME. I PAID 28K FOR THE CAR IN 2002, 8 YRS AGO. 28K+7K(ENGINE)=$35,000.00 $35,000.00/8(YRS)=4375(PER YEAR TO OWN.MINIMUM) 4375.00/12(MOS)=364.58 PER MONTH. VERY EXPENSIVE TO OWN AND REGULAR MAINTENANCE ISN'T EVEN INCLUDED..... TOO MANY PEOPLE HAVE HAD THIS PROBLEM. *TR

Power Train › Automatic Transmission
Filed Feb 24, 201060,000 milesFL

THE TRANSMISSION STARTED SLIPPING SO WE DECIDED TO ADD SOME ATF. THAT SEEMED TO WORK FOR A DAY BUT THE SHIFTS BECAME HARDER AFTER THAT. AT TIMES THE CAR WOULD NOT ACCELERATE PROPERLY AND WOULD BOG DOWN. WE TOOK THE CAR TO THE DEALERSHIP AND THEY STARTED GIVING US THE RUNAROUND. THEY SAID THE TRANNY NEEDS FIXING (THE CAR WAS SOMETHING LIKE 500 MILES OUT OF THE WARRANTY), THEN THEY SAID THAT THEY WILL REPLACE THE COMPUTER TO SEE IF THAT FIXES THE PROBLEM. IT DIDN'T, SINCE AS WE ALL KNOW THE ORIGINAL COMPUTER HAS ALREADY CAUSED THE TRANSMISSION TO BREAK AND THE NEW ONE WOULD NOT HELP. AT THIS POINT I STARTED RESEARCHING THE PROBLEM AND FOUND MANY MORE PEOPLE WITH THE SAME ISSUE ON THE INTERNET. I CALLED TOYOTA TO COMPLAIN AND THEY DID NOT WANT TO DO ANYTHING EVEN THOUGH: A) THE CAR WAS JUST OUT OF THE WARRANTY, B) THEY PROVIDED A TSB TO THE DEALERSHIP WHICH IGNORED IT AND DID NOT DO THE UPDATE TO THE COMPUTER BEFORE THE PROBLEM SHOWED UP, C) ALL MAINTENANCE WORK WAS DONE AT THE DEALERSHIP. IN THE END WE PAID TO GET THE TRANSMISSION FIXED OUT OF POCKET WHICH WAS NOT CHEAP. *TR

Power Train › Automatic Transmission
Filed Feb 24, 201090,000 milesNY

WHILE DRIVING THE CAR WOULD SHIFT DOWN A GEAR CAUSING THE CAR TO SUDDENLY REDUCE SPEED. THIS OCCURRED A NUMBER OF TIMES AND UPON BRINGING IT TO THE DEALER I WAS TOLD THERE IS A SERVICE BULLETIN TO REPLACE THE COMPUTER FOR THE VEHICLE. BECAUSE THE CAR WAS OUT OF WARRANTY (APPROX. 90,000 MILES) THE REPAIR IS NOT COVERED, HOWEVER, IF I HAD LET THE PROBLEM CONTINUE WITHOUT REPAIR I WOULD NEED TO REPLACE THE TRANSMISSION COMPLETELY. *TR

Power Train
Filed Feb 23, 201052,200 milesUT

VERY SUDDENLY MY TRANSMISSION FELT LIKE IT WOULD NOT SHIFT FROM 1ST TO 2ND GEAR. IT WOULD FREE SPIN, THEN FORCE INTO GEAR. TOYOTA REPLACED ECM, APPARENTLY THE PROBLEM REFERRED TO IN A 2006 TSB. UNKNOWN IF MY TRANSMISSION WAS DAMAGED. *TR

Engine and Engine Cooling
Filed Feb 22, 2010104,000 milesMD

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 35-45 MPH ON NORMAL ROAD CONDITIONS, PROCEEDING TO A TRAFFIC STOP SIGNAL. THE ENGINE REVED EXCESSIVELY HIGH. THE TRANSMISSION EXHIBITED A HARSH SHIFT AS A RESULT OF AN UNEXPECTED ACCELERATION. THE DRIVER WAS ABLE TO CONTINUE IN OPERATION WITH CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS CONTRIBUTED TO THE ENGINE CONTROL MODULE (ECM). THE VEHICLE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 104,000. UPDATED 11/16/10. *LJ

Power Train › Automatic Transmission
Filed Feb 22, 201031,000 milesHI

I OWN A 2002 TOYOTA RAV4. I'VE BEEN THE SOLE OWNER OF THIS VEHICLE AND PURCHASED IT BAND NEW IN 2002 FROM A LOCAL HONOLULU TOYOTA DEALER. IN MID/LATE 2009, THE VEHICLE STARTED HAVING TRANSMISSION PROBLEMS: HARD SHIFTING IN LOWER GEARS 1, 2 & 3, HARD SHIFTING WHEN PLACING THE VEHICLE IN REVERSE, THE VEHICLE SHAKING AND VIBRATING WHEN SLOWING DOWN AND SUDDEN ACCELERATION FROM THE STOPPED POSITION WHEN THE GAS PEDAL IS SLOWLY PRESSED.. I TOOK THE VEHICLE IN TO DETERMINE THE PROBLEM. AN INDEPENDENT MECHANIC INFORMED ME THAT TOYOTA ISSUED MEMO OUTLINING THE PROBLEMS I DESCRIBED ABOVE POSSIBLY DUE TO THE TRANSMISSION AND/OR THE ECU (COMPUTER THAT CONTROLS THE TRANSMISSION). A TOYOTA SERVICING MECHANIC INFORMED ME THAT MY 2002 RAV4 WAS NO LONGER UNDER DRIVETRAIN WARRANTY, SO REPAIR COST ARE MY RESPONSIBILITY. A QUICK WEB SEARCH OF "RAV4 TRANSMISSIONS" SHOWS THAT MANY OTHER RAV4 OWNERS SUFFER FROM SIMILAR PROBLEMS, RESULTING IN VERY HIGH REPAIR COSTS, ANYWHERE FROM $3,000 UP TO $8,000. THE VEHICLE STILL SUFFERS FROM THE ABOVE MENTIONED PROBLEMS, BUT DUE TO THE HIGH REPAIR ESTIMATES I AM UNABLE TO FIX THE VEHICLE. *TR

Power Train › Automatic Transmission
Filed Feb 21, 201061,000 milesMA

I AM THE OWNER OF A 2002 TOYOTA RAV-4 WITH 60,000 MILES AND HAVE A TRANSMISSION ISSUE. I READ ONLINE THAT THIS HAS BEEN A RECURRING ISSUE WITH 2001-2003 TOYOTA RAV-4S AND THAT TOYOTA HAS KNOWN ABOUT IT SINCE 2006, YET THEY CONTINUE TO SELL THEM. MY ISSUE STARTED IN JANUARY OF THIS YEAR, WHEN I NOTICED THAT THE VEHICLE STALLED GOING FROM 1ST TO 2ND SHIFT. THEN ALL OF A SUDDEN IT JERKED AND MOVED FORWARD, SOMETIMES DOING THIS SEVERAL TIMES CONTINUOUSLY UNTIL REACHING ABOUT 35 MILES/HR. IT WAS HARD GOING UP HILL AND AT TIMES FELT UNSAFE WITH VEHICLES TRAVELING VERY CLOSE BEHIND ME. I BROUGHT IT TO THE TOYOTA DEALERSHIP AND THEY TOLD ME THAT IT WAS THE ECM SENSOR THAT WENT. THEY ALSO MENTIONED THAT THEY HAD SEEN THIS ISSUE WITH MANY OTHER RAV-4S AND TOYOTA ISSUED NO RECALL. SO THIS WAS FIXED AND WITHIN A COUPLE OF DAYS MY CAR WAS BAD AGAIN. I CONTACTED TOYOTA, AND THEY CHARGED ME AGAIN TO LOOK AT IT AND THEM TOLD ME THAT THE TRANSMISSION WENT DUE TO THIS SENSOR ISSUE AND I NEEDED A NEW ONE. ALSO THAT ALTHOUGH IT WAS TOYOTA'S PROBLEM, THEY WOULD NOT COVER IT. THEY WANTED TO CHARGE OVER $6000 AND WHEN CALLING OTHER TRANSMISSION SPECIALISTS THEY WANTED ANYWHERE FROM 3000-5000. THIS IS A HUGE ISSUE FOR NOT JUST MYSELF BUT I'M SURE MANY OTHER CONSUMERS WHO ARE LEFT FEELING UNSAFE DRIVING THESE VEHICLES AND WITHOUT THE CASH TO FIX IT. I HAVEN'T DRIVEN IT IN WEEKS, SINCE THE LAST TIME I DROVE IT I WAS PULLING OUT ONTO A BUSY STREET AND I HAD PLENTY OF TIME TO MAKE IT ONTO THE ROAD BUT I

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Toyota RAV4 → · Every RAV4 year → · How the figures are calculated →