Page 4 of 11 · complaints 151–200 of 522

2011 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Service Brakes
Filed Nov 11, 2021CA

While driving on a freeway in December 10th 2021, the ABS, Brakes and Tire pressure sensor lighted up and suddenly the brakes felt stiffed and the car did not respond as usual. Luckily I was able to move to the side, stop and make sense of what just happened. I went straight to a mechanic and got the diagnose C1391. He share the bad news, the cost to fix it would run over $2000. After further research, I found out this is an ongoing issue with many Prius specially 2011. It appears there was a customer support program related to this issue that I never heard of. Now I do, but it is too late. It will cost me serious money to fix it. This is a safety issue that can not be ignored. Toyota should be made responsible to fix it. Either they do it voluntarily or some of the owners may have no choice but to take this issue to court. It is my understanding there are some law suits filed already. We need this issue to became a recall, before someone gets hurt. I will have to consult with an attorney.

Unknown or Other
Filed Oct 26, 2021NJ

I loss the ability to see the speedometer and fuel guage on my instrument cluster. This is the same problem the 2005 to 2009 recall for non working speedometer. Spoke with Toyota and explained what are the odds that I am having the same problem they said I we get a recall we will notify you. To have this repaired it will cost around 900 out of my pocket. So I have to rely on my GPS as a speedometer

Service Brakes
Filed Oct 6, 2021FL

While driving a 2011 Toyota Prius, 3 dashboard lights (ABS, Brake, and yellow) all lite up at once, making braking difficult. My daughter almost rear-ended the car in front of her. When taken to the dealership, my car had an error of C1391. There was a customer support program from Toyota "ZJB" with this exact diagnosis of issues with the brake booster, which I was never notified nor was it listed on their website. They refused to fix it as it had expired. My car has less than 100,000 miles even though their recall listed up to 150,000 miles. I've attached the Toyota dealership diagnosis and repair cost of $2969.99 which I can not afford. I'm assuming that now traction control and anti-lock braking are now non-operational making this car dangerous to drive, especially for my daughter.

Service Brakes
Filed Sep 29, 2021GA

September 28, 2021 I was driving on a highway when my ABS lights, brake lights, and traction lights went on. I noticed a changed in my brakes and felt unsafe to drive . Luckily I was able to pull over. I took my car at Toyota and they confirmed its the hydraulic brake booster & pump. $2,900 for a warranty that was expired 4 weeks short. I read this is an on going problem and lawsuits about their brake systems. This should be a recall safety issue! It's unfair they allowed 2012 prius models and newer years to have theirs warranty extended to December 2021 but not the 2011 prius?? They should offer the deadline to ALL prius models or at least feel free to help out. 135k miles in and I can't believe it's worthless all because Toyota couldn't adjust they policy to extend the dates.

Service Brakes
Filed Sep 26, 2021CA

One year after bought, was losing power, replacing a lot of batteries, headlights and lamps then car would lose power while driving, not start continually everyday for each day after and even started on its own. i took in a lot and they put my vin to the wrong person..someone rainsford so my service recs were not recorded. said no battery code, didnt check altenator, and even tho serv advisor said the break was squishy to him and he heard the loud buzz noise when pushing, it was not replaced. they tried to blame it on keys being in car which is how it starts and runs! not parked on hill or in bad temps and driven long trips, none of which SHOULD BE REQIRED to start a car to get to dying patients on time. we bought charger and use on both priuses daily. lost power while driving, got hurt, and josh's pt. died. nothing but headache nightmares. have long written records where submitted all and they just like to deny things or try to find a way to blame on consumer. my only fault was buying an undisclosed deathtrap. they need to refund us both cars and damages and expenses and our time and missed work. the shuttle was a joke. i have my own top notch code reader and it said battery was fine. it was new, yet they wanted to sell me one so they said it coded but refused to show me. they are just trying to make money and really hurting people. sending my title and all my personal info to a stranger and me catching after 7 years broght on an ID theft im still fighting. very rude front s

Service Brakes
Filed Sep 24, 2021CA

My car is a well-maintained 2011 Prius 4 with only 88k miles on it. Recently the traction light, the tire pressure light, the BRAKE light, and the ABS light came on suddenly at once. I took it to my mechanic, who is a certified Prius technician, and he diagnosed it to be a defect in the brake booster and the booster pump (basically my brakes can stop working at any moment). He also mentioned that this was the 3rd Prius this week to come to his shop with this problem. A problem that is not only incredibly unsafe but costs $2,000-$3,000 to fix. One of his customers couldn't afford it or wait the week for the part to arrive and, against his advice, left with her car and is driving around with brakes that could fail at any moment. This seemed wildly unsafe for any Prius driver, so I went online for further information and I found a petition for a recall with 177 complaints and 60 car accidents because of their brakes failing. I also found that Toyota had issued a "Customer Support Program ZJB" for this very issue. Which is great except for all the Prius owners, like me, who never received notification. I know for a fact I would have gotten my Toyota looked at (and fixed) if I would have known about this. It's too risky not to. According to Toyota, there are approximately 946,100 vehicles covered by this Customer Support Program ZJB. That's 946,100+ people who have the risk of their brakes failing and they might not know about it. I know there is only so much that Toyota can be li

Service Brakes
Filed Sep 2, 2021CA

The brake booster pump is failing, and it is available for inspection upon request. My safety is put at risk because when it fails, my breaks will become extremely difficult or impossible to apply; if the vehicle is in motion and I need to apply the brakes at the time of (or after the) failure, I will be unable to stop the vehicle safely, putting myself and others at risk of collision. The problem been reproduced and confirmed by a dealer. Besides The Toyota dealer, the vehicle or component has not yet been inspected by the manufacturer, police, insurance representatives or others. There have not yet been any warning lamps or messages regarding the failing component, however I discovered the issue because of the symptom of a high frequency (every 25 seconds or so) of the whirring noise made by the leaking brake pump when it engages, without ever applying the brakes in between. Symptoms were first noticed approximately a week ago, or 4 days before taking the vehicle to the dealer.

Service Brakes
Filed Aug 17, 2021TN

The 2010 Prius will suddenly develop Brake faults. The BRAKE, ABS and Traction Control lights will light up on the panel. The cars braking capacity effectively reduces to 50% and the regenerative charging also goes missing. This is an issue when the car all of a sudden would brake with half the capacity anticipated putting the occupants and others around at huge risk. Toyota does not have a plan to fix this issue yet - they would reset the code which fixes the problem but for a couple of trips / days / weeks.. an uncertain time until this happens again. Replacing brake oil, boosters and pads did not help. I am not sure what could the remedy be, please advise Toyota to investigate and create a formal recall where all effected cars could be repaired for the drivers safety.

Service Brakes
Filed Jul 1, 2021110,000 milesMO

The contact owns a 2011 Toyota Prius. The contact stated while driving 40-45 mph, the brake pedal temporarily disengaged on its own when the vehicle hit a bump in the roadway. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The contact stated that the failure recurred while driving at various speeds. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000.

Service Brakes
Filed Jun 19, 2021CA

My brakes make a weird noise and I have to press hard to brake . I’ve taken it to a couple of mechanics and the brakes are fine, but it might be the brake actuator.

Service Brakes
Filed May 29, 2021TX

Around 100,000 miles the brake system has been sluggish and it appears the ABS system is failing. Currently the car has 118,617 miles and constantly exhibits sluggish and spongy braking. Hitting a pot hole or any type of bump while pressing the brakes can cause the ABS to light up temporarily and the brakes feel as if they release for 1 second and re-engage. When pressing the brakes there is a popping/air-like sound in the brake system constantly. Bleeding the brakes did not solve this issue. Through research I have discovered this is a complaint of many Prius owners about their brake actuator. It is a $1700+ part that, if fails, will cause the entire brake system to fail.

Service Brakes
Filed May 4, 202179,981 milesNH

THERE WERE THREE DRIVING INSTANCES WHERE, WHEN APPLYING THE BRAKES, MY BRAKE FOOT WENT COMPLETELY TO THE FLOOR. TWICE I WAS ON THE CITY STREET AND ONCE IN A PARKING SPACE. MY SPEED AT THE TIME WAS SLOW BUT THE BRAKE PEDDLE GOING TO THE FLOOR DID NOT STOP IT. NO TURN WAS INVOLVED IT DID STOP EVENTUALLY BUT THE CAR WAS CARRIED MUCH FURTHER THAN EXPECTED WITH NO BRAKING CONTROL. THE ONLY COLLISION WAS WHEN THE FRONT END HIT A LOG IN MY HOME PARKING AREA. THE CAR WAS TOWED TO THE DEALER'S SERVICE DEPT., BUT AFTER 4 HOURS, I WAS TOLD, "COULD NOT DUPLICATE CONCERN CUSTOMER WILL HAVE TO RETURN WHEN FAULT IS CURRENT". THEY DROVE IT AND USED THEIR COMPUTER BUT NOTHING FAULTY WAS EVIDENT. I WAS SENT OFF IN THE CAR. WITH AN INTERMITTENT FAILURE, IT WASN'T LIKELY. SO, NOW I HAVE A CAR I DON''T DARE TO DRIVE AND WON'T SELL BECAUSE IT'S A HAZARD!

Service Brakes
Filed Apr 28, 2021CA

BRAKE BOOSTER ASSEMBLY HAS A SLOW LEAK. SOLENOID KEEPS MAKING NOISE AND THE BOOSTER ASSEMBLY MAKES CONSTANT NOISE. WHEN BRAKING HARD IT DOES NOT STOP PROPERLY. BRAKING COMES TO A SLOW STOP AND BUT PUSH DOWN ON THE BRAKE HARDER TO KEEP THE CAR FROM ROLLING FORWARD. CONFIRMED FROM TECHNICIAN AT DEALERSHIP YET ARE NOT AUTHORIZED TO REPLACE IT WITHOUT ERROR CODE (ZJB PROGRAM). CONTACTED TOYOTA CORPORATE AND THEY SAID WITHOUT ERROR CODE FROM VEHICLE THEY WILL NOT AUTHORIZE THE REPAIR. DESPITE CONFIRMATION FROM THE TECHNICIAN THAT THERE IS A LEAK IN THE BRAKE BOOSTER THE SAFETY OF THE VEHICLE IS IN THE HANDS OF A ERROR CODE. ASKED CORPORATE IF THEY CAN OVERRIDE THE ERROR CODE AND THEY REPLIED NO.

Service Brakes
Filed Apr 22, 2021160,000 milesAL

THE BRAKE BOOSTER IS CYCLING AND LIGHTS GO IN AND OFF. I'VE READ THAT THIS MEANS IT'S A FAILED BREAKER BOOSTER OR PRESSURE VALVE IN THE BREAKING SYSTEM. IT'S VERY COMMON TO FAIL, LOTS OF PEOPLE HAVE REPORTED IT

Service Brakes
Filed Apr 16, 2021197,000 milesCA

BRAKE/TRAC/ABS LIGHTS ON AND WILL NOT TURN OFF WHEN PARKED OR IN MOTION. THE LIGHTS CAME ON THE NEXT DAY AFTER PARKING OVERNIGHT. HYBRID BATTERY NOT RECHARGING FROM BRAKING. CAR MAKES A WHIRRING SOUND EVERY 2-3 SECONDS, SEEMS TO BE COMING FROM THE BRAKING SYSTEM. FEELS UNSAFE TO DRIVE SINCE BRAKING DISTANCE FEELS LONGER. CAR HAS ABOUT 197,000 MILES.

Service Brakes
Filed Apr 8, 2021217,000 milesPA

BREAK ACTUATOR IS FAILING IN MY 2011 TOYOTA PRIUS. THE CAR NOW HAS A UNPREDICTABLE ABS BREAKING SYSTEM. SOMETIMES THE BREAKS WORK AND SOMETIMES THEY QUICKLY FAIL AND A ERROR LIGHT COMES ON. THE LIGHT THAN GOES OUT AS IF NOTHING HAPPENED AND ALL IS FINE. THIS IS A VERY DANGEROUS PROBLEM THAT WILL LEAD TO MANY ACCIDENTS BECAUSE THE VEHICLE TELLS YOU ITS GOOD TO GO, MEAN WHILE THE ABS SYSTEM IS FAILING TO STOP THE VEHICLE INTERMITTENTLY. I AM SCARED BECAUSE I DONT KNOW IF THE CAR WILL DO THIS ON A TURN THEN LOSE CONTROL INJURING MYSELF AND OTHERS.

Service Brakes
Filed Mar 17, 202164,000 milesDC

THE CHECK ENGINE LIGHT IS ON; THE CAR HAS STALLED AND LOOSES POWER IT NEEDS TO HAVE THE STICKY EXHAUST GAS RECIRCULATION VALVE TAKEN CARE OF. IT ALSO NEEDS PSV COVERAGE FOR BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLY SAFETY WARRANTEE ENHANCEMENT

Service Brakes
Filed Mar 16, 20213 milesDC

A CHECK HYBRID SYSTEM ALERT CAME ON AND INCLUDED LIT BREAK, CHECK ENGINE, STEERING, ABS, SKID AND YELLOW TRIANGLE WITH AN ! MARK INSIDE. THE CAR STOPPED AND I COULD NOT MOVE IT. GOOD THING I WAS ON A SIDE STREET WITH LIGHT TRAFFIC. THIS HAPPENED AGAIN AFTER THE INVERTER WAS REPLACE; AND IT HAPPENED AGAIN AFTER THE 12 V BATTERY WAS REPLACED.

Air Bags
Filed Mar 3, 2021FL

2011 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE NEEDED TO REMAIN AT THE DEALERS FOR THE FULL DAY IN ORDER TO HAVE THE RECALL REPAIR COMPLETED. THE CONSUMER WAS UNABLE TO DO LEAVE THE CAR. THE CONSUMER ALSO STATED THE DEALER WANTED TO CHARGE A DIAGNOSTIC FEE. *JS

Service BrakesCrash
Filed Jan 25, 202178,000 milesMI

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL TO STOP, THE PEDAL HAD EXTENDING TO THE FLOOR RESULTING THE BRAKING DISTANCE TO BE EXTENDED. THE CONTACT INDICATED ON TWO SEPARATE OCCASIONS WHILE THE FAILURE OCCURRED THE VEHICLE MADE CONTACT WITH AN OBJECT AND A POLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FERNELIUS FORD LOCATED AT 10459 N STRAITS HWY, CHEBOYGAN, MI 49721 WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. *BF

Service Brakes
Filed Jan 21, 2021200,000 milesFL

BRAKES COMPLETELY FAILED. LOUD BEEPING SOUND HAPPENED, COULDN'T STOP CAR EVEN IN A PARKING LOT. HAD TO USE TRANSMISSION TO SLOW TO A STOP. WAS IN A GROCERY STORE PARKING LOT.

Service Brakes
Filed Nov 23, 202090,500 milesFL

BRAKE LIGHT, ABS,SLIP INDICATOR,BRAKE SYSTEM WARNIG LIGHT SYSTEM ALL CAME ON WHILE DRIVING AT HIGH VELOCITY [75M/H] IN THE RAIN AND LOST 75% OF THE BRAKING POWER PLUS THE CAR STARTED TO SLIDE. NEEDLESS TO SAY THIS WAS A CATASTROPHIC FAILURE OF THE ENTIRE BRAKE SYSTEM ON A CAR THAT HAS A CUSTOMER SUPPORT PROGRAM NOTIFICATION FROM TOYOTA[ZJB] THAT WAS SENT TO ME WITH A WARNING OF SUCH OCCURRENCE. THIS IS DOWN RIGHT IRRESPONSIBLE TO A MAJOR CAR MANUFACTURER TO ALLOW THESE VEHICLES ON THE ROAD WITHOUT TESTING THE ENTIRE SYSTEM ON EACH OF THESE AFFECTED VEHICLES AND WITH FOR A CATASTROPHIC FAILURE TO OCCUR AND CAUSE PUBLIC HARM OR EVEN DEATH. I HAD JUST TAKEN THE VEHICLE FOR SERVICE A FEW WEEKS PRIOR WHERE I EXPLAINED THE SERVICE ADVISOR OF AN ISSUE WITH BRAKE PULSATION. HOWEVER, THE ENTIRE BRAKE SYSTEM WAS NOT THROUGHLY CHECKED AND WAS JUST TOLD THAT ITS THE FRONT ROTORS THAT ARE UNEVEN, THANK GOD I DID NOT FULLY LOOSE CONTROL OF THE VEHICLE AND CAUSE A CATASTROPHIC ACCIDENT AS IT WOULD HAVE RESULTED IN BODILY HARM TO MY FAMILY. I EXPECT THIS FEDERAL GOVERNMENT AGENCY TO USE IT'S AUTHORITY TO PREVENT SUCH OCCURRENCE TO THE TAX PAYING CITIZENS OF THIS NATION.

Air Bags
Filed Aug 19, 2020FL

2011 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKES AND ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE MASTER WARNING LIGHT, AIR BAG LIGHT, SLIP INDICATOR LIGHT, AND BRAKE SYSYTEM LIGHT ALL ILLUMINATED. *JS

Service Brakes
Filed Aug 7, 2020165,000 milesTN

2011 TOYOTA PRIUS IS DISPLAYING WARNING LIGHTS FOR BRAKE, TRACTION CONTROL, AND ABS. THE AUTOMOBILE CAN NO LONGER BRAKE AT THE SAME EFFECTIVENESS AS PRIOR. CAR SKIDS AND SLIPS WHEN BRAKING. BRAKE BOOSTER SOUNDS INTERMITTENTLY EVERY 10 SECONDS WHILE OPERATING. CALLED TOYOTA REGARDING RECALL, RECALL IS ONLY AVAILABLE FOR CARS WITH LESS THAN 150,000 MILES DESPITE THE DANGERS THIS POSES TO DRIVERS. MY AUTOMOBILE HAS 165,000 MILES. TOYOTA REQUIRING DRIVERS TO PAY OUT OF POCKET FOR KNOWN RECALL ISSUE. VEHICLE WAS STATIONARY, PARKED, AND WEATHER CONDITIONS WERE DRY AND SUNNY WHEN WARNING LIGHTS APPEARED.

Engine
Filed Jul 19, 2020147,000 milesCA

MY CAR HAD THE HYBRID SYSTEM SOFTWARE UPDATE RECALL DONE AND IT STILL STALL WHILE DRIVING , EVEN AT HIGHWAY SPEED

Hybrid Propulsion System
Filed Jun 3, 2020159,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 18V684000 (HYBRID PROPULSION SYSTEM) AND 14V053000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS REPAIRED UNDER THE RECALL CAMPAIGNS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 159,000.*DT*JB

Service Brakes
Filed May 21, 2020160,000 milesNC

HAD THE TRACTION, ABS, AND BRAKE LIGHTS ALL POP ON. BRAKING FEELS A LITTLE DIFFERENT NOW. C1391 CODE WAS GIVEN BY MECHANIC. HE IS TALKING ABOUT BRAKE PARTS THAT WILL COST PARTS AND LABOR AROUND $2500. I CAN'T AFFORD THIS AND I NEED A CAR TO DRIVE, SO HOPING NO WRECKS. WE ARE A TOYOTA FAMILY WITH 4 NOW IN THE FAMILY. CALLED TO COMPLAIN TO TOYOTA HEADQUARTERS AND THEY SAID OUT OF WARRANTY, BUT THEY DID RECALL THE 2010 MODELS, EVEN THOUGH THE SAME PROBLEM IS WITH THE 2010-2015 AND SOME OTHER TOYOTAS. THEY BASICALLY BLEW ME OFF. *TR

Electrical System
Filed May 17, 202017,500 milesCT

I'M TRYING TO COMPLAIN ABOUT THIS LONG TIME AGO,BUT NOW I FOUND THAT OUT.I CAN'T DRIVE MY CAR LONG TIME AGO BECAUSE THIS PROBLEM. I DON'T MY MILES TO DRIVES AND I CAN'T SEE MY GAS MILES. ALL MY DASHBOARD GONE AND MY WINDOWS THEY CAN'T OPEN AT ALL. I CAN BELIEVE TO HAVE A FUTURE CAR.THEY HAVE SO MANY PROBLEMS WITH THE ELECTRIC SYSTEMS.

Fuel/Propulsion System
Filed May 12, 2020115,000 milesWA

WHILE DRIVING DOWN CITY STREET AT APPROX. 25 MPH, THE VEHICLE SUDDENLY LOST ALL POWER AND HAD TO BE EMERGENCY STEERED WITHOUT POWER STEERING TO THE SIDE OF THE ROAD, NARROWLY AVOIDING A CRASH. THE DASHBOARD SHOWED "CHECK HYBRID SYSTEM"; VEHICLE WAS INOPERABLE AND HAD TO BE TOWED. *TR

Electrical System
Filed May 2, 2020130,000 milesTN

I TOOK MY CAR IN FOR A FEW RECALLS A FEW MONTHS AGO FOR THE FLASHING REPAIR AND NOW MY INVERTER/CONVERTER NEEDS TO BE REPLACED. I FELT LIKE IF I TOOK IT IN FOR THE REPAIRS LIKE MY CAR WOULD SUDDENLY GET WORSE DUE TO THE SO CALLED REPAIRS TO MANAGE THE DEFECTS BUT MY CAR STILL ENDED UP STALLING AND NEEDING MORE REPAIRS. I FEEL THIS IS NOT RIGHT AND EVEN SAW THERE WAS A CURRENT LAWSUIT DUE TO THE OVERHEATING COMPLICATION.

Exterior Lighting
Filed Mar 24, 2020200,000 milesCA

BOTH OF MY PRIUS LOW BEAMS WENT OUT AT THE SAME TIME, I THOUGHT IT WAS UNUSUAL AS BOTH HEADLIGHTS SHOULD NOT GO OUT SIMULTANEOUSLY. IT WAS LATE AT NIGHT AND I WAS RETURNING FROM CHURCH. I EITHER HAD TO DRIVE WITHOUT THE LOW BEAMS WHICH IS VERY DANGEROUS OR DRIVE HIGH BEAMS WHICH BLINDS ONCOMING TRAFFIC. I LOOKED ONLINE AND READ SEVERAL PEOPLE HAD BOTH LOW BEAMS GO OUT SIMULTANEOUSLY. THIS IS OBVIOUSLY A PROBLEM AND SHOULD NOT BE HAPPENING AS IT CLEARLY PRESENTS A SAFETY RISK AT NIGHT AND PUTS OTHERS AT RISK BECAUSE I HAD TO USE THE HIGH BEAMS. THIS IS AN ONGOING ISSUE WITH TOYOTA AND THEY SHOULD BE HELD LIABLE FOR PUTTING THE MOTORING PUBLIC AT RISK. DEALER INSPECTED VEHICLE AND CLAIMED BOTH LOW BEAMS BURNED OUT SIMULTANEOUSLY. I WAS ADVISED OF A SERVICE BULLETIN THAT EXPIRED ON OCTOBER 2019 THAT ADDRESSED THIS ISSUE BUT THEY SAID IT DIDN'T APPLY AND THAT IT HAD EXPIRED. I WAS CHARGED $250 FOR TWO HEADLIGHTS. WHEN IT COMES TO PUBLIC SAFETY THEIR SHOULD BE NO EXPIRATION AND THEY SHOULD FIX THE PROBLEM.

Service BrakesCrash
Filed Mar 19, 202080,000 milesMI

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK IN A PARKING SPACE, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO A SIGN POST. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED DURING THE INDEPENDENT ACCELERATION. THERE WAS NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS REPAIRED BY THE INSURANCE COMPANY. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Electrical System
Filed Mar 18, 2020155,000 milesIN

MY HEADLIGHTS KEEP BURNING OUT. TOYOTA IS AWARE OF THIS COMMON PROBLEM AND IT REQUIRES A NEW ELECTRICAL HARNESS. THEY ISSUED AN EXTENDED WARRANTY TO FIX THIS, HOWEVER NOT EVERYONE GOT THE NOTICE (LIKE ME). IT EXPIRED IN NOV. 2019. I WAS QUOTED $700 TO FIX THIS, WHEN IT IS A KNOWN DEFECT IN THE CAR MANUFACTURING. I WOULD LIKE THIS BE A RECALL ITEM, SO EVERYONE CAN GET IT FIXED. WHEN I TOOK MY CAR IN TO GET IT FIXED THEY WERE FULLY AWARE OF MY PROBLEM WITH THIS MAKE, MODEL, AND YEAR. IT IS UNSAFE TO HAVE THE HEADLIGHT ALL THE SUDDEN BURN OUT, USUALLY WHEN I FIRST TURN THEM ON, PLEASE HELP. IT HAPPENS ABOUT EVERY 3 MONTHS OR LESS. THANK YOU.

Service BrakesCrash
Filed Mar 6, 2020111,100 milesFL

A FEW WEEKS AGO MY BRAKE AND ABS LIGHTS CAME ON AND MY BRAKE PEDAL CHANGED AND BECAME SPONGY. SINCE I WAS STILL ABLE TO BRAKE, I KEPT DRIVING THE CAR AND BECAME USED TO THE SPONGY PEDAL. THEN THE OTHER DAY I WAS RETURNING HOME FROM WORK WHEN THE CAR IN FRONT OF ME SUDDENLY HIT HIS BRAKES. I HAD TO QUICKLY HIT MINE AS WELL AND THE BRAKES LOCKED UP SENDING THE CAR SHARPLY TO THE RIGHT AND I CRASHED INTO THE GUARD RAIL CAUSING $1500 WORTH OF DAMAGE. I PICKED UP THE CAR TODAY AFTER HAVING THE DAMAGE REPAIRED BUT I STILL HAVE THE SAME PROBLEM.

Hybrid Propulsion System
Filed Mar 6, 2020101,000 milesGA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, SEVERAL WARNING LIGHTS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WHICH EXTENDED THE BRAKING DISTANCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO MARIETTA TOYOTA LOCATED AT (750 COBB PKWY S, MARIETTA, GA 30060 (470) 938-8430). THE DEALER DECLINED TO OFFER THE REPAIR BECAUSE THE VEHICLE HAD A SALVAGE TITLE. THE MANUFACTURER WAS CONTACTED AND OFFERED A SOFTWARE UPDATE OF THE HYBRID SYSTEM BUT DECLINED TO OFFER ANY ADDITIONAL REPAIRS. THE FAILURE MILEAGE WAS 101,000.

Engine
Filed Feb 27, 2020128,000 milesNC

LOUD RATTLE, SHAKING IN MOTOR AREA. WAS FOUND TO BE A HEAD GASKET LEAK. USING A LOT OF ANTIFREEZE AND WHITE SMOKE OUT THE TAIL PIPE. WHILE IDLE OR IN MOTION AND WHILE GAS ENGINE IS RUNNING. STARTED INTERMITTENTLY AT FIRST AND VERY SHORT, EG. FOR A SECOND OR TWO, THEN GOT LOUDER, MORE OFTEN AND LASTED LONGER. THIS CAR HAS 128,000 MILES. THIS SAME ISSUE IS HAPPENING ON MY 2010 PRIUS WITH 250,000 MILES. I RESEARCHED THIS AND IT IS A COMMON PLACE WITH GEN 3 PRIUS CARS. I CAN NO LONGER DRIVE EITHER ONE OF MY PRIUS CARS SAFELY.

Service Brakes
Filed Feb 12, 2020144,000 milesFL

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING A SQUILLING CAME FROM THE BRAKES. THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT WAS CONCERN THE VEHICLE UNSAFE TO DRIVE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE A SQUILLING NOISE WAS PRESENT COMING FROM THE FRONT OF THE VEHICLE AND WHEN PRESSING THE BRAKE PEDAL THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL SERVICE CENTER SERVER CO TOYOTA(2841 PUKOLOA, HI) WHO DIAGNOSED THAT THE BRAKE ACTUATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.

Service Brakes
Filed Feb 8, 2020128,000 milesCA

I HAVE BEEN LUCKY TO MISS CLOSED-CALL HITTING THE CAR IN FRONT OF ME AFTER SKIDDING. WHEN I APPLY BRAKES GOING DOWN THE RAMP, THE CAR SKIDS AND THE BRAKE DOESN'T STOP THE CAR UNTIL I GET PRETTY CLOSE TO THE CAR IN FRONT OF ME. I AM MORE CONCERNED BECAUSE SOME PARTS OF THE ROAD ARE UNEVEN WHERE I LIVE THAT INCREASES THE CHANCE OF BRAKE FAILURE. IT HAPPENS ON SURFACE ROADS WHEN THERE IS A BUMP TOO. THE BRAKING DISTANCE INCREASE WHEN THE STREET IS WET.

Service Brakes
Filed Feb 6, 2020343,000 milesCA

WHEN I WAS ABOUT TO EXIT WHILE DRIVING ON FREEWAY, MYABS, BRAKE, TCS LIGHT IS SUDDENLY ON, THE BRAKE NEED POWER TO PUSH AND REGENERATE CHARGER NOT WORKING WHEN BRAKE PEDAL PUSH, AND MAKE MPG DROP.

Service Brakes
Filed Feb 3, 2020149,700 milesOH

TRACTION CONTROL, ABS AND BRAKE LIGHTS CAME ON TODAY AND BRAKE PRESSURE DROPPED SEVERELY WHILE DRIVING ON THE HIGHWAY. NOT SAFE TO DRIVE.

Fuel/Propulsion System
Filed Jan 30, 2020130,000 milesNY

AFTER RECEIVING THE COMPUTER UPDATE MY FUEL MILEAGE HAS DROPPED 10 MILES. THE OTHER PROBLEM IN THE RATE OF TIRE WEAR AND PULL. I TOOK THE CAR IN FOR AN ALIGNMENT TO A TOYOTA DEALERSHIP BECAUSE IT WAS PULLING THEY TOLD ME THEY DID THE ALIGNMENT. AFTER I GOT MY CAR BACK IT WAS STILL PULLING I QUESTIONED THEM AND THEY SAID THAT WAS NORMAL. THE LAST THING IS I GOT NEW TIRES PUT ON THE CAR AND HAD TO REPLACE THEM 10 MONTHS LATER BECAUSE THERE WAS ABOUT 15 PERCENT TREAD LIFE LEFT. THE TIRES WERE ROTATED PROPERLY.

Service Brakes
Filed Jan 25, 202070,000 milesGA

WHEN DRIVING OVER UNEVEN SURFACES LIKE POTHOLES AND APPLYING MY BREAKS, I FEEL A DELAYED RESPONSE UNTIL AFTER I'M OUT OF THE POTHOLE. IN OTHER WORDS; I APPLY BREAKS, GO OVER POT HOLE, BREAKS DISENGAGE EVEN THOUGH THE PEDAL IS PRESSED, AND REENGAGED ONCE I'M ON A SMOOTH SURFACE. THIS HAS BEEN HAPPENING SINCE I FIRST BOUGHT MY CAR FIVE YEARS AGO, BUT I ALWAYS THOUGHT IT WAS ME OVER THINKING IT.

Exterior Lighting
Filed Jan 16, 2020MA

HEADLIGHT BULBS FAIL FREQUENTLY, SEVERAL TIMES PER YEAR. I CALLED TOYOTA IN JANUARY 2020. I WAS INFORMED THEY HAD A BRIEF WARRANTY EXTENSION TO COVER THE ISSUE, BUT THAT HAS ENDED. THEY'VE REFUSED TO OFFER ANY ASSISTANCE. THEY CLAIM THEY NOTIFIED ME OF THE ISSUE, BUT THEY CLEARLY DID NOT; THE ADDRESS THEY CLAIMED TO HAVE SENT IT TO WAS NOT MY ADDRESS. THIS IS A SAFETY ISSUE, BECAUSE THE BULBS FAIL SO FREQUENTLY AND ARE NOT OWNER-REPLACEABLE. I HOPE YOU CAN HELP. THANK YOU.

Service Brakes
Filed Jan 11, 2020167,048 milesVA

THE ABS TRACTION, CONTROL AND BRAKE LIGHT COME ON FOR 2 TO 3 HOURS. THEN THE LIGHT WILL GO OFF THROUGHOUT THE DAY AND THEN THE LIGHTS WILL POP BACK ON AND I JUST WENT TO STOP MY CAR WENT SIDEWAYS SCARIEST MOMENT EVER . THE OTHER VEHICLE ON THE 2 LANE ROAD I WAS ON SWERVED OFF THE ROAD TO AVOID HITTING ME BECAUSE THE VEHICLE WENT SIDEWAYS . AT THIS TIME ALL 3 LIGHTS WERE LIT UP . I DRIVE ABOUT 10 HOURS A DAY . PLEASE INVESTIGATE. (NEARLY DIED AS WELL AS THE GUY IN THE OTHER VEHICLE)

Service Brakes
Filed Dec 24, 2019118,000 milesAZ

THE BRAKE SYSTEM APPEARS TO BREAK DOWN; ABS MODULE AND BRAKE BOOSTER LOSE POWER. THIS CAUSES BRAKING TO BE HARDER AND POTENTIAL SAFETY FOR THE VEHICLE TO LOSE ALL BRAKING CAPABILITY. THIS ISSUE OCCURS WHEN BRAKING. THERE APPEARS TO BE LESS AIR PRESSURE IN ASSIST IN THE BRAKING. READING ONLINE THIS IS A VERY COMMON ISSUE FOR THE 2011 VEHICLE! THE 2010 MODEL HAD A RECALL DUE TO MANUFACTURE DEFECT. HTTPS://WWW.CARCOMPLAINTS.COM/TOYOTA/PRIUS/2011/BRAKES/SERVICE_BRAKES.SHTML PLEASE ADDRESS SOON BECAUSE THIS IS A MAJOR SAFETY ISSUE!

Electrical System
Filed Dec 9, 2019104,000 milesNY

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE SAFETY SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GLENS FALLS TOYOTA (169 BROAD ST, GLENS FALLS, NY 12801, (518) 793-5611) WHERE IT WAS DIAGNOSED THAT THE SPIRAL CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1912090334. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

Exterior Lighting
Filed Nov 27, 2019100,000 milesNC

LOW BEAM HEADLIGHTS ARE BURNING OUT WITHIN A WEEK OF INSTALLATION. WHEN BULBS ARE REPLACED, ONE OF THE TWO BULBS WILL BURN OUT WITHIN A WEEK, YET THE OTHER BULB WILL STAY ACTIVE. BOTH SIDES ARE AFFECTED. IT RANDOMLY CHOOSES WHICH SIDE TO BURN OUT.

Service Brakes
Filed Nov 11, 2019175,000 milesFL

BRAKE, TRACTION CONTROL, TIRE PRESSURE, ABS LIGHTS ALL COME ON WHILE DRIVING. TOOK TO SHOP. CLAIMS IT'S THE BRAKE BOOSTER/ ACTUATOR PROBLEM. CUSTOMER SUPPORT PROGRAM

Exterior Lighting
Filed Nov 8, 201985,000 milesVA

I REPLACED BOTH HEADLIGHTS SEVERAL TIMES AT A MUCH FASTER TIME PERIOD THAN ANY OTHER VEHICLE I HAVE EVER OWNED. ONCE I EVEN HAD TO REPLACE THE HEADLAMP ASSEMBLY WHEN ONE OF THE HEADLIGHTS GENERATED SO MUCH HEAT THAT THE HEADLAMP ASSEMBLY PLASTIC MELTED.

Engine
Filed Oct 18, 2019158,000 milesCA

I WAS MAKING A LEFT TURN AT A VERY BUSY LOS ANGELES INTERSECTION AND DURING NEEDED ACCELERATION TO TURN, THE PRIUS LOST POWER FOR A FULL SECOND AND THEN POWER CAME BACK SLOWLY AND I BARELY MADE IT THROUGH THE INTERSECTION, A T BONE COLLISION WAS IMMINENT, AND I MISSED GETTING HIT BY INCHES. ALL THE WARNING LIGHTS ON THE DASH ILLUMINATED AND I WAS FRAZZLED. THE HYBRID BATTERY WAS 2/3 RDS FULL AT THE TIME. THERE HAVE BEEN OTHER INSTANCES WHERE THE CAR LOST POWER FOR BRIEF MOMENTS WHEN THE HYBRID BATTERY WAS LOW AND DIDNT THINK ANYTHING OF IT AT THE TIME. THE MPG HAS REMAINED BELOW 40 AND AFTER HYBRID FAILURE, AROUND 26. ALSO, I HAD A GEN 2 PRIUS AND THE CATALYTIC CONVERTER WENT BAD AROUND 150,000. CALIFORNIA PUNISHES CONSUMERS BY NOT ALLOWING AFTER MARKET CATS AND FORCES THEM TO BUY OEM AT AN EXTREME MARK UP. WITHOUT A PROPER CAT, YOU CANT HAVE CAL SMOG APPROVAL, NO APPROVAL, NO REGISTRATION. TOTAL WASTE OF RESOURCE WHEN THE ACTUAL COST OF REPLACEMENT OF THE CAT IS AROUND $2K AT THE DEALER. IF I LIVED IN AZ, AFTER MARKET IS $475. AT THAT POINT A CAR OF THAT AGE AND MILAGE IS WORTH AROUND $2-3K. BATTERY AND CAT REPLACEMENT COSTS SHOULD NOT ECLIPSE THE VALUE OF THE CAR. STILL DOESN'T MENTION THE REST OF THE MECHANICAL AND SAFTEY APPARATUS . IF AN ENGINE WORKS HALF TIME ON A HYBRID, WHY DOES THE CAT BURN OUT SO SOOOON? THE SCAM IS BAKED INTO THE VEHICLE AND OUR GOVT SUPPORTS IT. FIX CARB!

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Toyota Prius → · Every Prius year → · How the figures are calculated →