Page 10 of 57 · complaints 451–500 of 2,823

2010 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Steering
Filed Feb 19, 2019TN

ELECTRIC STEERING MAKES THE STEERING WHEEL HARD TO TURN AND IS ERRATIC. DEALER SAID THE CAR NEEDS A NEW STEERING MOTOR/COLUMN. CAR IS NOT SAFE TO DRIVE. MY RESEARCH HAS FOUND OTHER MODEL PRIUS WITH SILIRAR PROBLEMS AND ALSO THE RAV4 HAS STEERING ISSUES. THIS OCCURS WHILE DRIVING THE CAR. MY WIFE REFUSED TO DRIVE THE CAR. AND I HAVE PARKED IT. DEALER WANTS ALMOST 3000$ TO REPLACE.

Visibility/Wiper
Filed Jan 28, 201993,000 milesCA

HEADLIGHT WOULD BURN OUT A YEAR AFTER REPLACEMENT. MANUFACTURER ISSUED A VARIANT OF A RECALL INTENDING TO PROVIDE A FIX FOR HIGH RATE OF BURNOUT. I TOOK MY CAR IN TO A DEALERSHIP TO RECEIVE THE FIX AND THE DEALERSHIP CAUSED A PROBLEM WITH THE FRONT WINDSHIELD WIPER APPARATUS. WIPERS WOULD NOW WORK IF THE HEADLIGHTS WERE OFF, BUT WOULD NO LONGER WORK ONCE THE HEADLIGHTS WERE TURNED ON. THIS WOULD OCCUR WHETHER STATIONARY OR MOVING.

Service Brakes
Filed Jan 27, 2019194,000 milesGA

ABS SYSTEM COMPLETELY FAILED WHILE DRIVING, NO ACCIDENT OCCURRED BUT DEFINITELY COULD HAVE. VEHICLE WAS TAKEN TO DEALER AND I WAS TOLD THERE WAS A RECALL FOR THE ABS SYSTEM ON THE VEHICLE BUT THEY DECLINED FIXING IT FREE OF CHARGE DUE TO MILEAGE, AND THEY GAVE ME A QUOTE OF $3000 TO FIX A PROBLEM THAT THEY HAVE NOT TAKEN RESPONSIBILITY FOR A KNOW ABOUT. TO MY UNDERSTANDING A RECALL IS A RECALL REGARDLESS TO MILEAGE AND I ALSO ASKED THE DEALER ABOUT THE PROBLEM 1 YEAR AGO AND WAS TOLD IT WAS NO PROBLEM.

Electrical System
Filed Jan 24, 2019125,000 milesVA

WHILE THE VEHICLE WAS IN MOTION, THE ENGINE STARTED SHAKING, THE STEERING AND BRAKES LOCKED UP AND THE ENGINE CEASED UP AS THE CAR SHUT OFF. GOT ERROR CODE P3190 FOR POOR ENGINE POWER, AND THEN A DAY LATER EVERYTHING WAS NORMAL. THIS IS THE 2ND TIME THIS HAS HAPPENED WHILE DRIVING, THE FIRST TIME WAS IN A 2002 PRIUS.

Hybrid Propulsion System
Filed Jan 24, 2019100,000 milesCA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. EACH TIME THE VEHICLE WAS DRIVEN, IT SHOOK, STALLED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE PRESSURE FOR THE BRAKE LIGHTS TO ILLUMINATE. ALSO, THE HORN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO SOUTH BAY TOYOTA (LOCATED AT 18416 S WESTERN AVE, GARDENA, CA 90248, (310) 323-7800), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TAKEN TO AUTONATION TOYOTA CERRITOS (LOCATED AT 18700 STUDEBAKER RD, CERRITOS, CA 90703, (562) 802-4000), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE REPAIR FEES. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Engine
Filed Jan 17, 2019135,000 milesNJ

HAD TO REPLACE MY HEAD GASKET

Hybrid Propulsion System
Filed Jan 2, 2019CA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEVENS CREEK TOYOTA (4202 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 984-1234) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Dec 17, 2018AR

IT HAS BEEN OVER 2 MONTHS AND NO REMEDY (SOFTWARE UPDATE) HAS BEEN RELEASED FOR NHSTA RECALL # 18V684 (HYBRID SYSTEM MAY SHUTDOWN AND CAUSE STALL J0V). I AM MOVING AND NEED THIS ISSUE FIXED BEFORE I GO OVERSEAS.

Electrical System
Filed Dec 10, 2018MD

2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 18V-684. *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED A LOSS OF POWER DUE TO THE FAULTY FAILSAFE DRIVING MODE. THE CONSUMER NO LONGER OWNS THE VEHICLE. *JS

Service Brakes
Filed Dec 6, 2018111,399 milesFL

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE THE BRAKES WERE ENGAGED AND THE VEHICLE WAS STATIONARY, A LOUD ABNORMAL NOISE WAS HEARD FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO GERMAIN TOYOTA OF NAPLES (13315 TAMIAMI TRAIL N, NAPLES, FL 34110, (888) 722-4942) WHERE THE CONTACT WAS INFORMED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED AND THE LINEAR OFF SET VALUE NEEDED TO BE RE-LEARNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 111,399.

Unknown or Other
Filed Dec 4, 2018RI

TOYOTA HAS PERFORMED WHAT THEY PURPORT TO BE THE SAME RECALL, EOE, TWICE. THE SECOND TIME IT WAS PERFORMED, IT WAS PERFORMED WITHOUT ADVANCE NOTICE TO ME, AND WITHOUT EXPLANATION, EXCEPT THAT IT NOT BEEN PERFORMED BEFORE ON MY VEHICLE, AND WAS REQUIRED. AFTER THE WORK WAS DONE, AND AFTER RETURNING FROM THE DEALER, I CHECKED MY RECORDS, AND I DETERMINED THAT THE EOE RECALL HAD IN FACT BEEN DONE THREE YEARS EARLIER, IN 2015. SUBSEQUENT CONTACTS WITH TOYOTA AND THE DEALERS INVOLVED HAS NOT PROVIDED AN EXPLANATION, REGARDING THE NEED TO ESSENTIALLY RE-DO THE SAME EOE RECALL, EXCEPT AS A PART OF THE LATEST RECALL, WHICH CURRENTLY HAS NO REMEDY. THIS LATEST RECALL, NHTSA NO. 18V-684, STATES 'A PREVIOUS SAFETY RECALL MAY NOT HAVE BEEN FULLY COMPLETED . . . '. THE STATEMENT IS VAGUE, AND NO ONE HAS BEEN ABLE TO TELL ME WHY ANY PRIOR RECALL WAS NOT FULLY COMPLETED, WHEN THE SERVICE INVOICE INDICATES SUCH RECALLS WERE IN FACT FULLY COMPLETED. TOYOTA TELLS ME OTHER OWNERS ARE AFFECTED, NOT JUST ME. I HAVE NOT RECEIVED ANY NOTICE FROM TOYOTA, INDICATING THE WORK DONE FOR THE FIRST EOE WAS IN ANY WAY INCOMPLETE, SUCH THAT IT NEEDED TO BE DONE TWICE. THERE IS A POSSIBILITY THE SECOND EOE INSTALLED DIFFERENT SOFTWARE, BUT I HAVE NO WAY OF KNOWING, SINCE THE SECOND EOE RECALL IS BEING DONE IN A NON-TRANSPARENT MANNER. THIS IS A SAFETY ISSUE, BECAUSE OWNERS ARE NOT BEING MADE AWARE OF POSSIBLE PROBLEMS WITH THEIR VEHICLES, AND IT IS UNCLEAR IF THE REMEDY HAS BEEN PROPERLY VETTED.

Structure › Body
Filed Dec 3, 2018OH

AUTOMOTIVE PAINT IS UNSTABLE. ON THE SIDES THERE ARE SEVERAL POINTS. MANY PAINT CHIPS IN FRONT OF THE CAR. THE MACHINE QUICKLY RUSTS.

Service Brakes
Filed Dec 3, 2018137,450 milesCA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE VEHICLE WAS TAKEN TO TOYOTA OF POWAY (13631 POWAY RD, POWAY, CA 92064, 858-486-2900) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THEY WOULD SEND HER A CLAIM NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 137,450.

Engine
Filed Dec 1, 2018191,087 milesCA

I HAVE BEEN EXPERIENCING THE SAFETY RISKS OUTLINED IN THE FOLLOWING MANUFACTURER RECALL NUMBER: J1V NHTSA RECALL NUMBER: 18V684 I HAVE BEEN DEALING WITH THIS ISSUE FOR THE PAST 2 - 3 YEARS AND UNKNOWINGLY MAY HAVE BEEN SPENDING HUNDREDS OF DOLLARS ON REPAIRS THAT MAY NOT HAVE NEEDED TO BE REPLACED. CURRENTLY, MY CAR IS NOT RUNNING AS I EXPERIENCED A STALL (11/09/2018) WHILE EXITING THE FREEWAY AT A HIGH SPEED WITH THE SCREEN READING "CHECK HYBRID SYSTEM" AND THE DASH LIT UP WITH THE YELLOW TRIANGLE AND EXCLAMATION POINT. I AM NOT ABLE TO ACCELERATE DURING THE STALL, BRAKES ARE WORKING. THIS HAS HAPPENED TO ME COUNTLESS TIMES, ALMOST ALWAYS ON THE FREEWAY OR EXITING AND WHILE TRAVELING AT A HIGH SPEED. SOMETIMES THE VEHICLE WOULD START BACK UP AFTER A FEW MINUTES OF BEING TURNED OFF. THIS PARTICULAR TIME (11/09/2018), I COASTED THE VEHICLE TO A SAFE SPOT AND THE VEHICLE ENGINE NEVER TURNED ON AGAIN. I TOWED THE VEHICLE TO MY RESIDENCE AND THEN TO MY MECHANIC. I AM ONLY ABLE TO PUT THE VEHICLE IN NEUTRAL. THE MOTOR WILL NOT COME ON AT ALL AND THE SCREEN READS "CHECK HYBRID SYSTEM". THE CAR HAD OVER 1/4 TANK OF GAS AT THE TIME. I CURRENTLY USE MY VEHICLE FOR MY LIVELIHOOD DOING INDEPENDENT DELIVERY SERVICES SUCH AS INSTACART, DOORDASH, POSTMATES ETC. SINCE THERE IS YET TO BE A REMEDY FOR THIS SITUATION I WANT TO KNOW WHAT MY OPTIONS ARE TO GET BACK THE MONEY I'VE SPENT OR COMPENSATION FOR THIS VEHICLE SINCE IT IS NOT USABLE AND UNABLE TO BE FIXED BY THE MANUFACTURER IN A TIMELY

Exterior Lighting
Filed Nov 30, 2018OR

THERE'S A VOLUNTARY RECALL THAT TOYOTA IS DOING ON THE PRIUS RIGHT NOW THAT SEEMS DANGEROUS AND POORLY EXECUTED. THE LOW BEAM HEADLIGHT WIRING HARNESS HAS A DEFECT THAT CAUSES IT TO BURN OUT HEADLIGHTS OR SHORT OUT IN A WAY THAT THE HEADLIGHTS WON'T WORK. SOMETIMES YOU CAN GET THE HEADLIGHTS WORKING AGAIN BY WIGGLING THE WIRING HARNESS, BUT I'VE HAD THIS OCCUR SEVERAL TIMES WHILE ON BACK COUNTRY ROADS AND YOU JUST HAVE 1 HEADLIGHT, WHICH SEEMS SUPER DANGEROUS. TOYOTA WON'T FIX IT UNLESS YOU COME IN WITH THE HEADLIGHT BUSTED WHICH MEANS YOU HAVE TO MAKE AN APPOINTMENT AND EITHER DRIVE THE CAR AROUND ILLEGALLY WITH 1 WORKING HEADLIGHT OR JUST NOT DRIVE IT FOR A WEEK WHILE YOU WAIT FOR YOUR APPOINTMENT. THIS IS A SAFETY DEFECT AND THEY NEED TO REPLACE THE WIRING HARNESS WITHOUT HOOPS TO JUMP THROUGH.

Service Brakes
Filed Nov 29, 2018300 milesCA

SOMETIMES AFTER STARTING THE CAR, BRAKES WILL ONLY RESPONSE TO HARD BRAKING. CANNOT BRAKE TO SLOW DOWN GRADUALLY. BRAKES WILL NOT RESPOND AT ALL WHEN LIGHTLY PRESSING DOWN ON BRAKE PEDAL. ONLY AFTER DRIVING ABOUT 1 MILE WILL NORMAL BRAKING FUNCTIONALITY RETURN. THIS HAS BEEN AN ISSUE EVER SINCE I FIRST BOUGHT MY CAR NEW.

Service Brakes
Filed Nov 29, 201890,000 milesCA

WHEN BRAKING WHILE CAR IS GOING OVER A POTHOLE, CAR WILL BRIEFLY ACCELERATE FORWARD BEFORE STOPPING.

Service Brakes
Filed Nov 28, 201887,000 milesCA

PRIUS ANTI LOCK SYSTEM

Service Brakes
Filed Nov 27, 2018193,000 milesMA

INTERMITTENTLY, SEVERAL WARNING LIGHTS COME ON AT ONCE WHILE DRIVING: TRACTION CONTROL, BRAKE, AND ABS LIGHTS. WHILE ON, BRAKING IS LESSENED, BRAKES FEEL SPONGY, AND THE BATTERY GENERATION INDICATOR SHOWS NO ENERGY BEING PRODUCED. I FOUND SEVERAL SIMILAR COMPLAINTS ONLINE. FOR ME, THE PROBLEM HAS COMES AND GOES, AFFECTING ABOUT 50 PERCENT OF MY DRIVING TIME.

Engine
Filed Nov 26, 201827,000 milesCA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT'S SPOUSE WAS ABLE TO PULL THE VEHICLE OVER SAFELY. THE CONTACT'S SPOUSE TURNED THE OFF AND RESTARTED THE ENGINE, AND WAS ABLE TO DRIVE HOME. ALL THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO PENSKE TOYOTA OF COVINA (1800 E GARVEY AVE S, WEST COVINA, CA 91791, (626) 859-7400) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 27,000.

Service Brakes
Filed Nov 19, 2018125,000 milesWI

I AM ENTERING THIS COMPLAINT BASED ON READING DOZENS OF ACCOUNTS THAT RESEMBLE MY ISSUE EXACTLY. TEN MINUTES INTO A FORTY MINUTE DRIVE THREE LIGHTS SUDDENLY CAME ON, THE BRAKE, ABS AND TRACTION CONTROL LIGHTS. THE BRAKES IMMEDIATELY BECAME SOFT, REQUIRING 50-60% MORE EFFORT TO STOP THE CAR AND DRASTICALLY REDUCED STOPPING TIME. THIS OCCURRED ON A DARK COUNTY ROAD, AFTER A LIGHT SNOWFALL AND TEMPERATURES IN THE MID-20'S. I QUICKLY PULLED INTO A CHURCH PARKING LOT TO CHECK THE BRAKE FLUID LEVEL AND FOR ANY BROKEN BRAKE LINES. I ALSO SHUT OFF THE CAR HOPING TO CLEAR THE ERROR, WHICH IT DID NOT. FLUID LEVELS LOOKED NORMAL AND I DECIDED TO PROCEED THE REMAINING 25 MILES OF MY DRIVE AFTER ENSURING THAT I COULD STOP AS NEEDED. AFTER 20 MINUTES OF DRIVING 45-55MPH THE LIGHTS TURNED OFF AND BRAKING POWER WAS INSTANTLY RESTORED TO 100%. I HAVE NOT TAKEN MY CAR INTO THE DEALER YET, BUT PLAN ON NOTIFYING THEM.

EngineFire
Filed Nov 19, 201897,400 milesCA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT 35 MPH, THE VEHICLE SHOOK AND SMOKE EMITTED THROUGH THE VENTS OF THE VEHICLE COMING FROM THE ENGINE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) AND WENT TO TOYOTA OF DOWNTOWN LA (LOCATED AT 1901 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 354-9999) WITHOUT THE VEHICLE AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 97,400.

Service Brakes
Filed Nov 18, 201869,000 milesNY

I HAD NOT ANY PROBLEM WITH BREAKS AT ALL....ONCE AFTER TAKING A LEFT TURN.......CHECK PCS SYTEM WITH OTHER LIGHTS LIKE WARNING, SLIPPARY, ABS, FRONT BREAKS,CAME ON. EMERGENCY LIGHTS KEEP FLASHING EVEN IF YOU SHUT THE CAR OFF. I TOOK OFF THE FUSE 16 FOR TURN SIGNALS...EVERYTHING CAME NORMAL....ONLY THAT I DONT HAVE TURN SIGNALS. AS SOON AS I PUT THE TURN SIGNAL FUSE BACK...EMERGENCY LIGHTS STARTED FLASHING AND CHECK PCS SYSTEM WITH ALL OTHER LIGHTS CAME ON. DEALER DIAGNOSED THE CAR FOR $ 150.00.....NO CLUE....SAID THEY WILL CHARGE ME EXTRA $550.00 TO FIND PROBLEM.....ON THE SECOND DAY EVENING THEY SAID I NEED TO REPLACE ABS ACTUATOR WILL COST ME $ 4500.00

Service BrakesCrash
Filed Nov 14, 201853,000 milesCT

I WAS EXITING EXIT 3 OF INTERSTATE 91 IN NEW HAVEN CT AND WAS TRYING SLOW DOWN AND STOP BUT WHEN I APPLIED THE BRAKES THERE WAS NO RESPONSE. I PUMPED THE PEDAL SEVERAL TIMES BUT THE BRAKES STILL FAILED. I STEERED THE CAR TO THE LEFT TO AVOID DIRECTLY COLLIDING WITH THE VEHICLE IN FRONT OF ME AND WOUND UP SCRAPING IT AND CRASHING INTO INTO A BARRIER. I HAVE SINCE LEARNED THAT THIS HAS BEEN AN ONGOING PROBLEM WITH THE 2010 PRIUS AND AM OUTRAGED THAT THE COMPANY HAS BEEN WILLING TO GAMBLE WITH MY SAFETY AND THAT OF OTHER PRIUS OWNERS. I DO NOT HAVE THE ABILITY TO SCAN DOCUMENTS BUT THE CLAIM NUMBER IS ALLSTATE 0523873875 AND THE CT STATE POLICE INCIDENT REPORT IS 1800537795.

Service Brakes
Filed Nov 13, 2018200,000 milesTX

MY CAR IS MAKING A WEIRD NOISE COMING FROM THE FIREWALL. MY TRACTION CONTROL LIGHTS ARE ON, BRAKE, AND A COUPLE OTHER. IT TURNS OFF AND THEN WILL TURN BACK ON.

Service Brakes
Filed Nov 9, 2018149,000 milesTX

WARNING LIGHTS : ABS , BRAKE , AND ANTI-SKID COME ON AND STAY ONE. BRAKE PEDAL IS SPONGY AND UNRESPONSIVE. THE ERROR CODE READS OUT P1241 & C1391 WHICH INDICATE BRAKE BOOSTER PUMP FAILURE. ABS BRAKES HAVE FAILED.

Exterior Lighting
Filed Nov 7, 2018CA

I FIND MYSELF CHANGING MY HEADLIGHTS MORE FREQUENTLY WITH THE PRIUS THEN ANY OTHER CAR IVE EVER HAD. THIS IS RIDICULOUS AND MOST DEFINITELY A SAFETY ISSUE. FRONT LIGHTS ARE NEEDED, I'D LIKE TO ASSUME THEY PUT THEM THERE FOR SAFETY, RIGHT? DRIVING WITH HFH BEAMS IS JUST RUDE TO ONCOMING TRAFFIC. DOUBLE SAFETY ISSUE HERE.

Air BagsCrash2 injured
Filed Oct 30, 201840,000 milesCT

TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER'S SIDE. THE FRONT DRIVER'S SIDE AIR BAGS DEPLOYED AS A RESULT THE CONTACT SUSTAINED A LEG INJURY. THE CONTACT WAS HOSPITALIZED AND THE DRIVER FOR THE OTHER VEHICLE HAD UNKNOWN INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE CONTACT STATED THAT SHE JUST RECEIVED A RECALL LETTER NUMBER: 16V487000 (AIR BAGS) HOWEVER, THE ACCIDENT OCCURRED BACK IN APRIL OF 2016. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000.

Tires
Filed Oct 30, 201873,500 milesMN

TIRE BLEW OUT ON THE FREEWAY WITHOUT WARNING. IT WAS A GENERAL ALTIMAX RT43 SIZE 195/65 15.WITH ABOUT 9300 MILES ON IT. TIRE HAS SEVERAL BLOWN OUT SECTION IN THE SIDEWALL.

Engine
Filed Oct 30, 2018CA

I HAVE A 2010 TOYOTA PRIUS, IT OVERHEATED AND THE RED LIGHT OR THE WARNING TEMPERATURE LIGHT NEVER TURNED ON, SO NOW I THE CAR HAS A CRACKED CYLINDER HEAD, THAT MEANS I HAVE TO REPLACE THE ENGINE.

Service Brakes
Filed Oct 26, 2018100,000 milesWA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 55 MPH, THE PARK, ABS, AND VCS WARNING INDICATORS ILLUMINATED AND THE BRAKES BECAME DIFFICULT TO MANEUVER. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL SEVERAL TIMES TO STOP THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN TSB: 0079-18. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Service Brakes
Filed Oct 17, 2018175,000 milesCA

BRAKES SLIP AND LOSE GRIP WHILE BRAKING AND TRAVELING OVER MODERATE BUMPS OR POTHOLES, ALSO HAPPENS WHILE BRAKING HARD.

Service Brakes
Filed Oct 17, 2018175,000 milesCA

PARK, ABS, VCS, (!) WARNING LIGHTS ON IN DASHBOARD. OTHER SYMPTOMS - BARKING BRAKES AND CONTINUOUS PUMP WHINE, A CYLCING ELECTRICAL NOISE WHILE PARKED. SEEMS TO BE AN ISSUE WITH THE ACTUATOR.

Engine
Filed Oct 9, 2018127,735 milesVA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND THE CHECK PCS AND CHECK HYBRID SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN TOYOTA CHANTILLY (4135 AUTO PARK CIR, CHANTILLY, VA 20151) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,735.

Service Brakes
Filed Oct 8, 2018168,000 milesCA

BRAKES SLIP AND LOSE GRIP WHILE BRAKING AND TRAVELING OVER MODERATE BUMPS OR POTHOLES, ALSO HAPPENS WHILE BRAKING HARD.

Electrical SystemCrash
Filed Oct 5, 201896,000 milesCA

VEHICLE STALL WHEN HYBRID SYSTEM KICKS IN AND SHAKE, VERY DANGEROUS CONSIDERING THE CAR IS QUIET.

Air Bags
Filed Oct 4, 2018OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED STATED THAT NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN THE FALL OF 2017. THE DEALER (TOYOTA OF WARREN, 2657 NILES CORTLAND RD SE, WARREN, OH 44484) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED AS OF 10/28/18 FAILED AIR BAGS HAS STILL NOT BEEN FIXED. UPDATED 11/28/18*JB

Air Bags
Filed Oct 2, 2018NE

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CORNHUSKER TOYOTA, 3510 KAUFMAN AVE, GRAND ISLAND, NE 68803, (308)-382-4620) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED PARTS WERE AVAILBALE AND REPLACED. UPDATED 12/04/18 *JB

Service BrakesCrash
Filed Sep 26, 2018200,000 milesTX

I RECENTLY NOTICED THAT WHEN I OPEN THE CAR DOOR TO GET INTO THE CAR (WITH THE ENGINE OFF), THE BRAKE ASSIST PRIMES FOR QUITE A BIT (> 30 SECONDS). THEN I START MY CAR, I NOTICE THAT THE SOUND CAN BE HEARD PRIMING THE BRAKE (VACUUM?) EVERY 15 SECONDS OR SO AND LASTING ABOUT 3-5 SECONDS. IT PRIMES EVERY TIME I RELEASE THE BRAKE PEDAL. THE DEALER SAID THAT THE BRAKE ACTUATOR IS BAD AND WILL NEED TO BE REPLACE OR THE CAR WILL NOT SOME IN DRIVING CONDITIONS.

Fuel/Propulsion System
Filed Sep 26, 2018130,000 milesPA

WHILE DRIVING ON THE HIGHWAY, SERVICE ENGINE LIGHT CAME ON, AND CAR BEGAN TO LOSE SPEED -- ONLY PERMITTING TRAVEL AT ABOUT 50 MPH. WITHIN A FEW MINUTES, THE CAR SHUT OFF ENTIRELY. FORTUNATELY, WAS ABLE TO GET TO SIDE OF ROAD BUT THIS COULD HAVE BEEN EXTREMELY DANGEROUS DUE TO LACK OF WARNING, AND FACT THAT WAS DRIVING ON A HIGHWAY WHERE OTHERS ARE GOING 60-70MPH OR FASTER. THE INVERTER OVERHEATED AND NEEDED TO BE REPLACED. THIS ISSUE WAS PART OF A RECALL, BUT DID NOT INCLUDE MY YEAR/CAR. EXTREMELY UPSETTING THAT TOYOTA DOES NOT RECALL IT OR AT A MINIMUM SEND A WARNING TO OWNERS TO HAVE THIS LOOKED AT. THIS CAN CAUSE POTENTIALLY FATAL ACCIDENTS, AND TOYOTA SEEMS TO BE AWARE OF THE ISSUE.

Service Brakes
Filed Sep 16, 2018100,000 milesFL

BRAKE ACTUATOR KEEPS ACTIVATING EVERY 10 SECONDS. THE CARS ABS, TRACTION CONTROL, AND BRAKES ERROR LIGHTS HAVE ALL COME ON. BRAKES ARE COMPROMISED IN SOME MANNER WHICH CAN POSE SERIOUS SAFETY ISSUES WHILE DRIVING.

Service Brakes
Filed Sep 13, 201898,000 milesAZ

ABS ACTUATOR FAILED WHILE DRIVING VEHICLE ON HIGH SPEED CITY STREET. LOSS OF BRAKING POWER NOTICED/OBSERVED. ACTUATOR FAILURE HAS BEEN CONFIRMED BY TOYOTA DEALER - CAR IS CURRENTLY BEING HELD FOR REPAIR.

Seat Belts
Filed Sep 12, 2018NM

FRONT DRIVER AND PASSENGER SEAT BELT DID NOT BUCKLE IN-LOCK IN, THE MECHANISM IS NOT BROKEN, IT'T JUST NOT CLICK TO LOCK IN.

Air Bags
Filed Sep 12, 201855,000 milesAZ

MANUFACTURER RECALL NUMBER GOU, IS IDENTIFIED ON YOUR WEBSITE AS BEING PART OF THE NHTSA RECALL NUMBER 16V487, RECALL STATUS "RECALL INCOMPLETE"

Service Brakes
Filed Sep 6, 2018180,000 milesTX

ABS AND BRAKE LIGHTS "TURNED ON" ON THE DASHBOARD WHILE DRIVING ALONG FREEWAY. HAD TO PUSH THE BRAKE PEDAL HARDER TO STOP THE CAR. SEARCH ONLINE ON WHAT MIGHT BE CAUSING THE WARNING LIGHTS, IT WAS FOUND OUT THAT SO MANY TOYOTA PRIUS CAR OWNERS WERE HAVING THE SAME ISSUE. THE SYMPTOM WAS CAUSED BY EITHER FAULTY ACCUMULATOR OR MASTER CYLINDER/ACTUATOR.

Vehicle Speed Control
Filed Sep 4, 2018102,000 milesFL

ON TWO OCCASIONS, JUNE 22, 2018 AND AUGUST 15, 2018 THIS VEHICLE SUDDENLY ACCELERATED WHILE USING CRUISE CONTROL AND TRAVELING AT SPEED ON GENERALLY FLAT, STRAIGHT, 4 LANE ROAD IN GOOD WEATHER. I HAVE ATTACHED DOCUMENTS WITH SUMMARIES OF EACH EVENT AND MAPS SHOWING ROUTE AND TERRAIN DURING THE EVENTS. HARD BRAKING SLOWED BUT DID NOT STOP THE VEHICLE EITHER TIME. BOTH TIMES, AFTER TRAVELING SOME DISTANCE WHILE BRAKING BUT CONTINUING TO ACCELERATE WITHOUT MY FOOT ON THE ACCELERATOR, THE VEHICLE MADE A THUNKING NOISE FELT THROUGH THE FLOOR OF THE CAR AND SUDDENLY STOPPED ACCELERATING. IN THE FIRST INCIDENT THIS WAS AFTER ABOUT 2 MILES, THE SECOND TIME AFTER ABOUT A MILE. AFTER EACH INCIDENT I PHONED THE LOCAL DEALERSHIP AND WAS TOLD THAT IF THEY COULD REPLICATE THE EVENT THEY MIGHT BE ABLE TO FIGURE IT OUT. I REPORTED THE EVENTS TO CORPORATE TOYOTA AND AN INVESTIGATION WAS OPENED. THE VEHICLE WAS TAKEN TO FRED ANDERSON TOYOTA OF ASHEVILLE WHERE THEY SPENT SEVERAL DAYS WITH THE CAR, INTERACTING WITH TOYOTA, WHO WAS ASKING THEM TO EXPLORE AND TEST VARIOUS THINGS RELATED TO THE DUAL PEDAL FAIL SAFE, THE COMPUTER, SNAPSHOTS OF EVENTS ON THE COMPUTER ETC. THEIR FINAL JUDGEMENT WAS THAT FLOOR MATS MAY HAVE INTERFERED, THOUGH IT WAS THE FIRST THING I CHECKED WHEN I REGAINED CONTROL OF THE CAR.

Engine
Filed Sep 4, 2018148,785 milesCA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING VARIOUS SPEEDS FOR APPROXIMATELY 250 MILES, THE VEHICLE LOST TWO QUARTS OF OIL. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,785.

Service Brakes
Filed Sep 2, 20182,006,000 milesCA

THE BRAKES MAKE SOUNDS WHEN PRESSED. LOOK INTO THE INTERNET AND PRIUS CHAT FORUMS AND TAKING TO LOCAL MECHANIC AND FOUND THE BRAKE ACTUATOR IS FAULTY AND NEED REPLACING ASAP.

Seat Belts
Filed Aug 31, 201810 milesNM

SEAT BELT DRIVER AND PASSENGER BUCKLES INSIDE LATCH WORN OUT-LOCKING PIN WORN OUT DUE TO MAKE OUT PLASTIC. THIS IS NOT A GOOD SAFETY SEAT BELT OEM. FROM MANUFACTURE TOYOTA. WE NEED TO RECALL THIS. ALL SEAT BELT BUCKLE LATCH, INSIDE MATERIALS TO LOCK THE PIN SHOULD MAKE OUT METAL, NOT PLASTIC... DO TO WEAR AND USED TO SNAP IN/OUT SO MANYTIME CAUSE THE BUCKLES WARNOUT. PLEASE RECALL THIS PROBLEMS THANK YOU.

Service Brakes
Filed Aug 28, 2018120,000 milesTX

I WAS DRIVING TO MY HOUSE AND THE BRAKE PEDAL WENT TO THE BOTTOM. SEVERAL LIGHTS APPEARED ON THE DASHBOARD. I WAS DRIVING IN THE HIGHWAY AND FORTUNATELY THERE WAS AN EXIT AND I COULD GET OUT OF THE HIGHWAY AND I MANAGE HOW TO STOP AND I DID NOT CRASH. THE STORY COULD BE ANOTHER IF I WAS DRIVING FASTER. THE NEXT DAY I TOOK IT TO THE TOYOTA DEALER AND THEY TOLD ME THAT THE PROBLEM WAS THE BOOSTER PUMP (ATTACHED YOU CAN FIND THE ESTIMATE). I WAS SHOCKED WHEN I FOUND HOW MUCH WAS GOING TO COST ME. MY CAR HAS NEVER HAD A PROBLEM AND ALL OIL CHANGES HAD BEEN AT THE SAME TOYOTA DEALER. I HAVE NEVER TAKEN THE CAR ANYWHERE ELSE. INVESTIGATING I FOUND THAT THIS MODEL PRIUS 2010 IN 2013 HAD A RECALL FOR THIS SAME PROBLEM AFFECTING 82000 PEOPLE. I AM USING THE CAR WITH BECAUSE I HAVE TO GO OUT TO WORK EVERY DAY FOR THE SUSTENANCE OF MY FAMILY AND WITH A CONSTANT CONCERN OF HAVING AN ACCIDENT AND CAUSING DEATH TO OTHER PEOPLE INCLUDING MYSELF, I NEED THE HELP OF TOYOTA TO PAY FOR THE ENTIRETY OF ARRANGEMENT I ALREADY SPOKE WITH TOYOTA HEADQUARTERS AND THEY SAID THAT THEY WILL NOT HELP ME WITH THE COST OF THE REPAIR, IT IS REALLY EXPENSIVE AND IT IS NOT MY FAULT. DOES TOYOTA HAVE TO WAIT UNTIL THERE IS AN ACCIDENT? OR INJURY OR DEAD PEOPLE?.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Toyota Prius → · Every Prius year → · How the figures are calculated →