Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2005 record →
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECEIVD AN INTERIM RECALL NOTICE IN JUNE 2015 FOR THE PASSENGER AIRBAG. AS OF OCT 19, 2015 THE PARTS TO REPLACE OR FIX THE RECALL PROBLEM ARE NOT AVAILABLE, AND TOYOTA CANNOT TELL ME WHEN THE PARTS WILL BE AVAILABLE. I FIND THIS TO BE AN EXTREMELY UNREASONABLE AMOUNT OF TIME, CONSIDERING IT IS A SAFETY RECALL AND THE NOTIFICATION LETTER FOR THIS RECALL RECOMMENDED THAT THE PASSENGER SEAT REMAIN EMPTY UNTIL THE PROBLEM IS FIXED.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/07/16*LJ UPDATED 4/23/18*JB *CN
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 11/19/15*LJ
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR BAG SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED CAUSING THE VEHICLE TO DRIVE INTO AN INTERSECTION. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE BUT REPLACED THE MASTER BRAKE CYLINDER HOWEVER THE FAILURES PERSISTED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) WAS RECEIVED IN AUGUST 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) WAS RECEIVED IN AUGUST OF 2015. THE CONTACT WAS INFORMED THAT THE REMEDY FOR THE RECALL WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE REASON I AM FILING THIS COMPLAINT IS I DON'T FEEL TOYOTA'S AIRBAG RECALL IS ADEQUATE. I PURCHASED A FOUR PERSON SEDAN TO CARRY FOUR PEOPLE. TOYOTA IS TELLING ME IT ISN'T SAFE FOR A PERSON TO RIDE IN THE FRONT PASSENGER SEAT, BECAUSE OF THIS RECALL. I FEEL I NEED TO NOT ONLY HAVE MY VEHICLE REPAIRED BUT I NEED TOYOTA TO PURCHASE MY CAR BACK AT MARKET VALUE OR GIVE ME A LOANER THAT WILL CARRY FOUR PASSENGERS UNTIL MY VEHICLE IS FIXED. IT IS UNACCEPTABLE FOR THEM TO ASK ME TO NOT USE MY VEHICLE FOR WHAT I PURCHASED IT FOR. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
I DO NOT KNOW THE EXACT DATE OR MILEAGE BECAUSE I JUST DISCOVERED THIS SITE BUT MY DEALER WOULD KNOW. MY AIRBAG SENSOR LIGHT RANDOMLY COMES ON AND STAYS ON FOR SEVERAL DAYS TO A WEEK. I HAD DEALER LOOK AT IT AND THEY SAID THERE WAS NO PROBLEM....JUST A FAULTY LIGHT OR SOMETHING AND NOTHING NEEDED TO BE FIXED. ALSO, CLOCK NOW WORKS OFF AND ON. I AM CONCERNED BECAUSE AFTER READING INFORMATION AT OTHER SITES, THE INFORMATION SAYS THAT THE AIRBAGS WILL NOT WORK IF THE SENSOR LIGHT IS ON. I HAVE ALSO READ THAT THE AIRBAG SENSOR LIGHT AND THE CLOCK ARE CONNECTED. I DO NOT WANT TO SPEND OVER $400 TO REPLACE A CLOCK BUT IT'S A WHOLE OTHER STORY IF MY AIRBAGS WILL NOT WORK WITHOUT A FUNCTIONING CLOCK THAT DOESN'T MESS UP THE AIRBAG SENSOR. I DON'T EVEN KNOW WHO TO ASK SINCE THE DEALER DOESN'T SEEMS TO REALIZE THIS EITHER.
I RECEIVED A RECALL NOTICE FOR PASSENGER AIR BAG INFLATORS WHICH MAY BE DEFECTIVE WHEN IN CONTACT WITH MOISTURE. I RECEIVED THIS NOTICE 8/15/15 BUT THE DATE OF THE RECALL ON THE WEBSITE IS 6/15/15 - A DIFFERENCE OF 2 MONTHS! I CALLED THE TOYOTA RECALL HOTLINE AND WAS INFORMED THAT THERE IS NO REMEDY FOR MY LOCATION, EVEN THOUGH I INFORMED THE REPRESENTATIVE THAT MY CAR WAS PURCHASED USED AND CAME FROM A BEACH AREA IN SOUTHERN CALIFORNIA - A HUMID AND MOIST AREA. I WAS INFORMED THAT THERE IS NO ESTIMATED DATE WHEN PARTS WILL BE AVAILABLE IN MY LOCATION BUT TO NOT ALLOW PASSENGERS IN THE FRONT SEAT. THIS IS CERTAINLY NOT REASONABLE AND VERY INCONVENIENT. IT IS RIDICULOUS TO HAVE A RECALL AND NOT HAVE PREPARED BY ORDERING NECESSARY PARTS. I AM EXTREMELY DISSATISFIED WITH THE "TOYOTA EXPERIENCE" AND AM MORE THAN PEEVED THAT I HAVE TO WAIT FOR WHO KNOWS HOW LONG TO FIX THE SITUATION. UNTIL THEN, WHAT DO I DO? I USE MY CAR FOR WORK AND FREQUENTLY DRIVE CLIENTS, FRIENDS AND RELATIVES TO VARIOUS LOCATIONS.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT MADE AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE REPAIR. IN ADDITION, THE CONTACT STATED THAT THE PASSENGER AIR BAG LIGHT STAYED OFF WHEN A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. IN ADDITION, THE AIR BAG LIGHT STAYED ON WHEN NO ONE WAS SEATED IN THE FRONT PASSENGER SEAT AND THE ELECTRONIC CLOCK FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TWO MONTHS AGO, I READ A NEWSPAPER ARTICLE ABOUT TAKATA AIRBAGS, SEARCHED MY VIN IN THE FEDERAL WEB SITE, AND DISCOVERED THAT MY 2005 TOYOTA MATRIX HAD BEEN RECALLED BECAUSE OF POTENTIALLY-LETHAL TAKATA AIRBAGS. I IMMEDIATELY CONTACTED BOTH THE TOYOTA DEALER THAT SERVICES MY CAR, AND TOYOTA CORPORATE. THEY ASSURED ME THAT I WOULD BE RECEIVING WRITTEN INFORMATION ABOUT THE RECALL, WHICH WOULD BE MAILED OUT THAT WEEK, BUT HAD NOTHING ELSE TO OFFER IN TERMS OF ADDRESSING THE SAFETY OF MY CAR. TWO MONTHS LATER, I STILL HAVE NOT RECEIVED A RECALL NOTICE FROM TOYOTA. WHEN I HAVE SPOKEN WITH THE DEALER OR TOYOTA CORPORATE, THEY TELL ME THEY HAVE NO IDEA HOW LONG IT MIGHT BE BEFORE THE PARTS ARE AVAILABLE OR THE TECHNICIANS TRAINED TO REPLACE THE FAULTY AIRBAG. TOYOTA ALSO REFUSES TO PROVIDE ANY REMEDIATION IN THE MEANTIME -- NO LOANER CAR, NO DISABLED AIRBAG, NOTHING. THE ONLY REASON I KNOW THAT MY CAR -- WHICH I SHARE WITH MY SON -- IS POTENTIALLY LETHAL IS BECAUSE I HAPPEN TO HAVE CHECKED MY VIN AFTER READING AN ARTICLE IN THE NEWSPAPER. IT IS ALSO UNCLEAR TO ME WHETHER THE DRIVER OF A CAR WITH THE FAULTY AIRBAG COULD BE INJURED OR KILLED IF THE PASSENGER AIRBAG DEPLOYS. TOYOTA'S INCOMPETENCE AND IRRESPONSIBILITY IN NOT NOTIFYING TOYOTA OWNERS, NOT ARRANGING FOR REPLACEMENT PARTS, NOT OFFERING ANY INTERIM REMEDIATION, AND NOT TRAINING TECHNICIANS TO MAKE NECESSARY REPAIRS IS LUDICROUS, AND, TO THE BEST OF MY UNDERSTANDING, VIOLATES FEDERAL LAW. OF COURSE I WILL NEVER BUY ANOTHER T
CAR MOVES FORWARD SMOOTHLY BUT DOESN'T MOVE IN REVERSE GEAR.
THE AIRBAG WARNING LIGHT COMES ON MOST OF THE TIME. DASH ELECTRICAL SYSTEM IS INCONSISTENT -- CLOCK SOMETIMES WORKS FOR EXAMPLE, BUT USUALLY NOT. BLINKERS SOMETIMES DON'T WORK AS WELL. PRIMARY SAFETY CONCERN IS THE AIRBAG SYSTEM THOUGH. I'VE HAD SEVERAL MECHANICS RUN DIAGNOSTICS. SOMETIMES DIAGNOSTICS COME UP CLEAN AND SOMETIMES NOT. SPENT $300+ WITHOUT RESOLVE AND HAVEN'T HEARD SINCE INITIAL RECALL NOTICE ABOUT A FIX.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING 35 MPH, THE CLOCK AND RADIO FAILED TO FUNCTION. IN ADDITION, THE DOORS FAILED TO LOCK AUTOMATICALLY AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE FAILURE MILEAGE WAS 55,500.
TOYOTA MATRIX RX 2005. STARTED CAR, DRIVER AIR BAG LIGHT FAILED TO EXTINGUISH. SHUT OFF IGNITION. RESTARTED ENGINE, LIGHT WENT OUT. SINCE 6/3/2013 THE DRIVER AIR BAG LIGHT HAS BEEN INTERMITTENT, STAYING ON ABOUT HALF THE TIME I START THE CAR. OFTEN IT TAKES 3 TO 4 RESTARTS TO FINALLY GET THE LIGHT TO STAY OFF. OCCASIONALLY THE DRIVER AIR BAG LIGHT WILL COME ON WHILE DRIVING. I PULL OVER WHEN I CAN AND GO THROUGH THE RESTART PROCEDURE. OTHERWISE WHILE LIGHT IS ON THE DRIVER AIR BAG IS DISABLED. THAT COULD CERTAINLY BE A DEADLY PROPOSITION. SEVERAL TIMES I HAVE VISITED TOYOTA SERVICE DEPARTMENTS TO BE TOLD, "SOMETHING IS LOOSE", OR "CAN'T FIND A PROBLEM." TODAY, 6/17/2015, I DROVE TO MY LOCAL TOYOTA SERVICE DEPARTMENT FOR THE PASSENGER AIR BAG RECALL SERVICE. WHEN I STARTED THE CAR THE DRIVER AIR BAG LIGHT CAME ON. I DROVE TO THE TOYOTA SERVICE DEPT, ABOUT 10 MILES, LEFT ENGINE RUNNING UNTIL THE SERVICE WRITER COULD VERIFY THAT THE LIGHT WAS ON. I ASKED THAT THEY CHECK THE DRIVER AIR BAG SYSTEM BECAUSE THE LIGHT CAME ON INTERMITTENTLY. APPROXIMATELY 15 MIN LATER THE ASST SERVICE MGR CALLED ME STATED THERE WAS NO PROBLEM WITH THE DRIVER AIR BAG. I TOLD HIM THE WRITER VERIFIED THE LIGHT WAS ON AND REQUESTED THEY DO A DIAGNOSTIC ON THE DRIVER AIR BAG SYSTEM. $98.55 LATER THE PROBLEM WAS STATED TO BE IN THE DIGITAL CLOCK IN THE DASH. TOYOTA QUOTED $506.59 TO REPLACE THE DIGITAL CLOCK IN MY CAR TO MAKE THE DRIVER AIR BAG FUNCTION, SO I WOULDN'T DIE IN A CRASH!!! THIS JUST DOESN'T SO
MY AIR BAG LIGHT CAME ON TWO YEARS AFTER I BOUGHT THE CAR AND STAYS ON. WITH SO MANY RECALLS ON DEFECTIVE TAKATA AIRBAGS THAT WERE INSTALLED ON MANY VEHICLES INCLUDING TOYOTA, I SUSPECT THAT MY VEHICLE IS ONE OF THEM. I HAVE BEEN PATIENTLY WAITING FOR A RCALL NOTICE FROM THE TOYOTA MANUFACTURER, SO THEY CAN FIX IT, BUT SO FAR, NOTHING CAN SOMEBODY IN YOUR OFFICE HELP TO RESOLVE THIS PROBLEM. I DO NOT WANT TO FIND OUT IF THIS AIR BAG WORKS OR NOT AND GET SERIOUSLY HURT ME AND MY FAMILY, GOD FORBID, I GET INTO AN ACCIDENT. ANY HELP YOU CAN PROVIDE ME IS BETTER THAN NONE, SO PLEASE HELP! THANKS!
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL*THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V350000 (AIR BAG) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
IN MY CASE NOTHING HAS HAPPENED YET. THE REASON I AM COMMUNICATING IS BECAUSE ABOUT 8 MONTHS AGO TOYOTA SENT ME A NOTICE ABOUT THE AIR BAG OF THE MATRIX WE OWN. WE CALLED THE TOYOTA DEALERSHIP AND TOLD THEM ABOUT THE LETTER WE RECEIVED FROM TOYOTA AND THEY TOOK OUR NUMBER AND TOLD US THAT THE PART TO FIX THE PROBLEM ABOUT THE AIRBAG HAD NOT ARRIVED YET AND THAT THEY WOULD CALL US WHEN THE PART WOULD COME IN. TO THIS DAY WE HAVE NOT RECEIVED THERE PHONE CALL. WE JUST RECEIVED ANOTHER LETTER FROM TOYOTA ABOUT THE SAME PROBLEM AND DO NOT KNOW WHAT TO DO ABOUT IT NOW. WE ARE WORRIED THAT THE BAG MAY ACTIVATE AT ANY MOMENT. *TR
TL*THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V350000(AIR BAGS) WAS RECEIVED IN OCTOBER 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY.
TO THE ADMINISTRATOR OF NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION: I RECEIVED THE UNDATED AIRBAG RECALL ON TOYOTA LETTERHEAD APPROXIMATELY 12-1-14. I TOOK TIME OFF WORK, MADE AN APPOINTMENT ON 12-15-14 WITH MOSSY TOYOTA, 4555 MISSION BAY DR., SAN DIEGO, CA 92019. THEY SAID THEY DID NOT HAVE THE PART, ONLY FOR GULF STATES. I RETURNED ON 1-9-15 TO HAVE MY AIRBAG DISABLED AND THE CYA WARNING SIGN INSTALLED. WITHIN A FEW DAYS THE SAME AGENCY CALLED TO LET ME KNOW TOYOTA HAS SUSPENDED REMEDIES. IN FEB. 2015 NATIONAL NEWS REPORTS ANOTHER RECALL FOR A REPLACEMENT PART I HAVE YET NOT RECEIVED. I CALLED TOYOTA CORP. OFFICE TO GET A 2 HOUR RUNAROUND, HAVING ME REPEAT MY OWNERSHIP AND VIN#, WITH THEIR MAIN EMPHASIS ON ME NAMING THE ORIGINAL OWNER, NO REPLACEMENT PARTS IN THE FUTURE, NOT THEIR PROBLEM, LETTER COMES FROM DMV INFO. I BOUGHT THE VEHICLE FROM MOSSY NISSAN 2/2006 AND DO NOT HAVE THE ORIGINAL OWNER INFORMATION. I DID LEARN MY AUTO WAS BUILT IN TEXAS SO IT IS CONSIDERED GULF STATE. MY COMPLAINT IS THIS: I HAVE TAKEN UNPAID TIME OFF WORK TO REMEDY A NATIONAL RECALL. I AM DRIVING A CAR THAT I CANNOT CARRY FAMILY AND FRIENDS SAFELY. I HAVE NO REMEDY GIVEN BY TOYOTA. PLEASE ASSIST IN THE SOLUTION. THANK YOU, [XXX], REGISTERED OWNER FOR 9 YEARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAG SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FRONT PASSENGER SIDE AIR BAG WAS DEACTIVATED. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE MANUFACTURER WAS NOT NOTIFIED IN REFERENCE TO THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
AIR BAG PANEL LIGHT HAS BEEN COMING ON AND OFF. THE MODEL YEAR IS 2005,BUT THE CAR WAS MADE POSSIBLY IN 2004. THE DEALER REFUSED TO INSPECT WITHOUT CHARGE THEN TELLING ME THAT RECALL IS FOR NOT THIS MODEL YEAR. THE BRAKE, WHEN THE ABS IS ON IN SNOW CONDITIONS, CAR TAKE TOO LONG TO STOP,KEEPS KIDDING. ALSO ENGINE REVS WITHOUT DRIVER INPUT WHEN STOPPED OR IDLING. TOYOTA DEALER DENIED, TO BE THEIR PROBLEM. *TR
TL-THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
2005 TOYOTA MATRIX SAFETY RECALL FRONT PASSENGER AIRBAG INFLATOR MALFUNCTION. CW THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE. THE DEALER DISABLED THE AIR BAG AND PLACED A DO NOT REMOVE SIGN IN THE PASSENGER SEAT. THE CONSUMER STATED THE DEALER, DID NOT GET HER PERMISSION, TO DISABLE THE AIR BAG. SHE WAS UNDER THE IMPRESSION, THE RECALL WAS GOING TO BE PERFORMED. *JB
I RECEIVED A RECALL NOTICE FROM TOYOTA STATING THAT I NEED TO HAVE A SAFETY RECALL REMEDY PERFORMED IMMEDIATELY. THE ISSUE IS RELATED TO THE POSSIBILITY OF THE FRONT PASSENGER AIR BAG MALFUNCTIONING. I CALLED THE TOYOTA DEALERSHIP CLOSE TO ME TO SCHEDULE THE REPAIR. I CALLED SOON AFTER RECEIVING THE LETTER. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE WAITING ON THE PART TO COME IN AND THEY WILL CALL ME WHEN IT BECOMES AVAILABLE. I HAVE BEEN WAITING AT LEAST 3-WEEKS. THIS IS A PROBLEM CONSIDERING TOYOTA SAID THIS NEEDS TO BE FIXED IMMEDIATELY. I HAVE NOT HAD AN ACCIDENT DUE TO THIS PROBLEM BUT JUST FILLED IN THE DATE ABOVE SINCE I HAD TO IN ORDER TO SUBMIT THIS. *TR
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER THE FOR DIAGNOSTIC TESTING. THE AIR BAG SENSOR WAS DISABLED, BUT LIGHT CONTINUED TO ILLUMINATE. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
WHILE DRIVING THE CAR STALLS. MAINLY THE ISSUE APPEARS TO HAPPEN WHEN TURNING. SUDDENLY, AND ONLY OCCASIONALLY, THE CAR DIES WHILE TURNING. ALL LIGHTS ARE LOST AND POWER STEERING GIVES OUT. SINCE THE LIGHTS ON THE CAR AND THE POWER STEERING GIVE OUT, IT IS A SCARY ISSUE. WE HAVE TO PUT THE CAR IN NEUTRAL (SINCE WE'RE DRIVING) AND RESTART THE ENGINE. BACK IN 2010 WE BROUGHT OUR CAR IN FOR THE 2010 RECALL WHERE THEY REPLACED THE PART, ALTHOUGH WE NEVER HAD A STALLING ISSUE THEN. OUR CAR IS STILL AT THE DEALERSHIP BEING LOOKED AT BUT WE WERE TOLD BY TOYOTA CORPORATE THAT THIS ISN'T AN ISSUE RELATED TO THE 2010 STALLING RECALL, SO IT WOULD NOT BE COVERED EVEN IF THE SAME PART THAT WAS REPLACED DURING THE RECALL IS THE ONE THAT NEEDS TO BE REPLACED AGAIN. ADDITIONALLY, THE DEALERSHIP IS HAVING TROUBLE IDENTIFYING THE CAUSE OF THE ISSUE. *TR
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH AND THE PASSENGER SUSTAINED HEAD INJURIES FROM HITTING THE WINDSHIELD AND WHIPLASH, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE AIR BAGS WERE INSPECTED BY AN INDEPENDENT MECHANIC WHO DEEMED THE VEHICLE FIT TO DRIVE. THE AIR BAG LIGHTS INTERMITTENTLY ILLUMINATED FOR BOTH THE PASSENGER AND DRIVER SIDE AIR BAGS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,200. UPDATED 01/12/15*LJ UPDATED 6/3/2015 *JS
THE AIRBAG LIGHT COMES ON SOON AFTER STARTING AND DRIVING. IT APPEARS TO COME ON WHEN THE CLOCK QUITS WORKING ALSO. *TR
PURCHASED BRIDGESTONE TURANZA SERENITY PLUS TIRES THIS WEEK. I NOTICED THAT ONE OF THE TIRES DOESN'T HAVE THE UTQG RATINGS ON THE SIDE. I DON'T KNOW IF THIS IS A ISSUE FROM A LEGAL STANDPOINT SINCE I HAVE NO IDEA WHAT ANY RATINGS FOR THE TIRE ARE. I WAS INFORMED BY BRIDGESTONE THAT THIS IS LEGAL DURING THE FIRST PRODUCTION RUNS. ANY INFORMATION WOULD BE GREATLY APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
AIR BAG (SRS) STARTED GOING ON AND OFF INTERMITTENTLY, THEN CLOCK WENT ON AND OFF INTERMITTENTLY. NOW CLOCK RARELY COMES ON. THE IGNITION MUST BE TURNED ON AND OFF SEVERAL TIMES TO GET THE AIR BAG LIGHT TO GO OFF. THE VEHICLE WAS TAKEN TO A TOYOTA CARMAX DEALER IN LAUREL, MD. THE REP SAID THERE WAS PROBABLY SOMETHING UNDER THE SEAT, AND FOUND AN EMPTY WATER BOTTLE. WHEN THE CAR WAS TURNED ON, THE LIGHT WAS GONE, AND HE PRONOUNCED THE CAR FIXED. TWO DAYS LATER IT CAME ON AGAIN AND HAS CONTINUED TO COME ON AND OFF RANDOMLY. THE ITEM UNDER THE SEAT STORY IS BOGUS AND ONLY WORKS BECAUSE THE IGNITION IS TURNED ON AND OFF, NOT BECAUSE ITEMS ARE UNDER THE SEAT. THIS IS AN OBVIOUS SAFETY ISSUE THAT NEEDS TO BE FIXED BY TOYOTA. I AM NOW READING MANY MANY OTHER PEOPLE HAVE THE SAME PROBLEM AND TOYOTA WILL NOT RECOGNIZE THE ISSUE.
DRIVER-SIDE AIR BAG WARNING INDICATOR IS INTERMITTENT SOMETIMES ON , SOMETIMES OFF. THIS SEEMED TO START AFTER THE 3-YR WARRANTY EXPIRED. BACK THEN, I MENTIONED IT TO A DEALER WHILE IN FOR A SEPARATE RECALL REPAIR AND THE DEALER SUGGESTED MAYBE I HAD STUFF UNDER OR ON THE PASSENGER SIDE CHAIR WHICH COULD TRIGGER THE INDICATOR. I NEVER PAID FOR THEM TO CHECK THE CAR. INDICATOR GOES ON/OFF REGARDLESS OF PASSENGER/OBJECTS ON THE SEAT. BOTH FRONT SEATS DO NOT HAVE STUFF BENEATH THEM. MORE RECENTLY, CLOCK ILLUMINATION FADES IN AND OUT, MOSTLY OUT. THIS SEEMED TO START NO MORE THAN 3 YRS AGO. CAR HAS STILL HAS ORIGINAL AIRBAGS AND CLOCK. I'M AFRAID THAT MY AIR BAGS WON'T DEPLOY DURING AN ACCIDENT. I'M ANGRY THAT MY CAR WASN'T INCLUDED IN THE RECENT RECALLS. *TR
MY VEHICLE IS A 2005 TOYOTA MATRIX XR. IT HAS NEVER BEEN INVOLVED IN A COLLISION OR IMPACT IN ANY WAY. AT APPROX. 37000 MILES, THE SRS WARNING LIGHT ACTIVATE AND WAS DIAGNOSED AS A FAULTY SPIRAL CABLE/CLOCKSPRING. THE SPIRAL CABLE WAS REPLACED WHICH DID ELIMINATE THE SRS WARNING LIGHT. I NOW HAVE 60500 MILES ON THIS VEHICLE AND AGAIN THE SRS LIGHT HAS ACTIVATED, AND HAS AGAIN BEEN DIAGNOSED WITH A FAULTY SPIRAL CABLE, THE REPAIR COST HAS NOW BEEN ESTIMATED BY MY LOCAL TOYOTA DEALER AS $440.71, AND THEY HAVE CONFIRMED THAT THE SRS SYSTEM WILL NOT FUNCTION UNTIL THE REPAIR IS MADE. I NOW HAVE MY 2 SONS, NEW DRIVERS, THAT USE THIS CAR. I FEAR THAT EVEN IF I GET THIS PROBLEM FIXED, AGAIN, THAT IT WILL AGAIN FAIL AT SOME POINT WHILE IN USE AND PUT THEM AT RISK. I HAVE OWNED MANY VEHICLES THAT HAVE HAD SRS SYSTEMS, BUT THIS IS THE ONLY TIME I'VE EVER HAD A PROBLEM, LET ALONE A REPEAT PROBLEM, WITH A SPECIFIC COMPONENT. IN MY RESEARCH, IT SOUNDS LIKE MANY OTHER TOYOTA MATRIX AND OTHER TOYOTA MODELS IN THE SAME YEARS OF PRODUCTION ARE EXPERIENCING SPIRAL CABLE/CLOCKSPRING PROBLEMS. THIS PROBLEM CAN EFFECT THE SURVIVABILITY OF THE OCCUPANTS AND TRULY CONCERNS ME. THANKS SO MUCH FOR CONSIDERING MY CONCERNS. *TR
THE MATRIX BEGAN HAVING VARIOUS ELECTRICAL PROBLEMS, INCLUDING ENGINE WARNING LIGHTS TURNING OFF AND ON, AIRBAG WARNINGS, CLOCK AND HEADLIGHTS/BRAKELIGHTS TURNING OFF AND ON. WE HAVE BROUGHT IT IN TO SEVERAL MECHANICS FOR CHECKS AND VARIOUS REPAIRS, TO NO AVAIL. MOST RECENTLY, A DEALER SHOP DIAGNOSED THAT THE ECM IS LIKELY FAILING, AND IN LOOKING AT THE RECORDS FROM ANOTHER DEALER SHOP NOTICED THAT THE ECM WAS ON BACK ORDER IN 2011 TO INSTALL A NEW ONE AFTER A RECALL, BUT THAT A NEW ONE WAS NEVER INSTALLED. HOWEVER, MY SERVICE RECORDS SHOW THAT THE FIRST DEALER SHOP TOLD ME (FRAUDULENTLY?) THAT IT WAS IN FACT INSTALLED. THE CAR MAY NOT BE SAFE TO DRIVE, BUT I HAVE NOT BEEN SUCCESSFUL TO THIS POINT IN GETTING IT REPAIRED. THE SECOND SHOP INFORMED ME THAT THE FIRST DEALER SHOP IS RESPONSIBLE. *TR
CLOCK HAS BEEN FADING IN & OUT MOSTLY OUT SINCE PURCHASED. *JS
THE AIR BAG WARNING LIGHT REMAINS ON WHILE THE CAR IS ON. I WAS TOLD THE AIR BAG WOULD NOT FUNCTION PROPERLY WHILE THE WARNING LIGHT IS ON. THE TOYOTA DEALER SAID THE AIR BAG WIRING IS SHORTING IN THE CLOCK MECHANISM AND CLOCK PARTS NEED TO BE REPLACED FOR THE AIR BAG TO WORK. WHY DO I NEED TO FIX THE CLOCK FOR THIS AIR BAG TO WORK? *JS
TODAY TOYOTA ANNOUNCED A RECALL FOR VARIOUS MODELS DUE TO WEARING OF A SPIRAL CABLE ASSEMBLY IN THE STEERING WHEEL THAT CONNECTS TO THE DRIVER'S AIRBAG MODULE. FOR THE MATRIX, THE YEARS ARE LIMITED TO 2009-10. I HAVE A 2005 MATRIX, AND A COUPLE OF YEARS AGO I HAD TO SPEND HUNDREDS OF DOLLARS TO REPLACE THE SPIRAL CABLE ASSEMBLY DUE TO WEARING, SO MY COMPLAINT IS THAT TODAY'S RECALL SHOULD BE EXPANDED TO ADDITIONAL YEARS. *TR
SRS AIRBAG LIGHT COMES ON AND OFF INTERMITTENTLY. CLOCK ALSO GOES IN AND OUT. WAS TOLD THE CLOCK AND THE SRS SYSTEM ARE LINKED, AND THAT WHEN THE LIGHT IS ON THE AIRBAG MAY NOT DEPLOY. FROM DOING RESEARCH THIS IS A VERY COMMON PROBLEM IN THIS CAR, AND IT IS DANGEROUS. TOYOTA COULDN'T DIAGNOSE PROBLEM, SUGGESTED REPLACING CLOCK ASSEMBLY. *TR
THE AIRBAG LIGHT IS ALWAYS ON IN THE 2005 TOYOTA MATRIX . THIS IS DUE TO THE SPIRAL CABLE MALFUNCTION AND THERE IS NO RECALL FOR THIS ISSUE FROM TOYOTA. WITH THIS LIGHTS ON THE AIRBAG WONT GET DEPLOYED IF THERE IS A FRONT END COLLISION AND ITS A SECURITY ISSUE. *TR
AIR BAG SPIRAL CABLE IS DAMAGED. AFTER RESEARCHING ONLINE, THIS SEEMS TO BE A VERY COMMON PROBLEM IN TOYOTA MATRIX, BUT NO RECALL HAS BEEN PUT INTO EFFECT. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2005 Toyota Matrix → · Every Matrix year → · How the figures are calculated →