2018 Toyota Highlander complaints

Sudden warning lights that the brake system is low. The vehicle is inoperable.

Fuel pump was replaced last year in October 2020 and was out of warranty when incident happened. Vehicle stalled again in the middle of my drive and was stranded in the middle of a busy road. Fuel pump found to be failing per my mechanic.

The contact owns a 2018 Toyota Highlander equipped with a tow package. The contact stated that after taking the vehicle in for service, he made the dealer aware that on the passenger’s side rear of the vehicle where the muffler tip came out from underneath the vehicle that the plastic piece above the muffler was melted from exhaust heat coming from the muffler while towing his trailer. The dealer documented the incident and forwarded the findings to the manufacturer. The contact did not receive a callback, so he contacted the dealer and was informed that the vehicle was out of warranty and therefore there was nothing to pursue. The contact was concerned that there would be severe damage done to the bumper and wiring harness from the exhaust heat. The manufacturer was made aware of the failure. The contact was still awaiting a response from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 40,000. The VIN was not available.

I bought this 2018 Toyota Highlander xle brand new from the dealer on 2018.My first brakes and rotors were changed by toyota dealer on march 2020 at 24000 miles and then the second time again brakes and rotors were changed december 2020 at 39000. Both time it was Toyota OEM parts. Now at 63000 these ae weare out i bought different company breaks and brembo rotors akebonno brakes. Each time it was more than $800 job. It looks like toyota is making very cheap break pads and rotors and for consumers are not getting what they say about their brakes and rotors. Which ia supposed to be 30000 miles. I am requesting someone to tale a look at this matter and save the consumers to spend less. Thank you

Unable to start vehicle twice. In both instances, foot was placed on the brake before pressing Start button and brake was extremely stiff. When Start button is pushed, electronics engage (control panel lights, A/C, etc.) but engine will not engage. In the first incident, car had been stopped to refuel and would not restart. Car had been started without incident and been running for approximately 20 minutes prior to stopping for refueling. Tried to restart the engine for 20-30 minutes unsuccessfully and had to have vehicle towed to authorized Toyota dealer. Dealer was unable to look at it for two days and was able to start engine on the first try two days later. Dealer could not replicate problem. In the second incident, car had been in a parking lot for two hours on a hot day. Again, brake was extremely stiff, electronics engaged but engine would not start. A message appeared Brake Power Low. We shut off A/C and were able to restart the vehicle. In both instances, the driver-side door was open to try and let hot air out - we don't know if this has any bearing on the issue.

The contact owned a 2018 Toyota Highlander. The contact stated the recall repair for NHTSA Campaign Number: 20V012000 (Fuel System, Gasoline) had been completed on the vehicle. The contact stated while her husband was driving 55-65 MPH, the vehicle inadvertently stalled. An unknown warning light was illuminated. The contact stated that her husband veered to the side of the road. The contact's husband was able to restart the vehicle. The vehicle was taken to the dealer who informed the contact's husband that they could not determine the cause of the failure; however, the computer onboard was reset. The contact stated that the failure recurred while driving. The contact's husband was able to restart the vehicle after several attempts however, the failure recurred several times while the contact's husband was taking the vehicle to the nearest dealer. The vehicle was taken to a second dealer - Lithia Toyota of Billings (1532 Grand Ave, Billings, MT 59102) who diagnosed that no issues were found and advised the contact's husband to trade-in the vehicle. The vehicle was not repaired and was traded. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 49,000.

Where the incident happened? The incident happened at the following google coordinates (39.21707240377137, -77.6491829535095) on an unpaved, but well-maintained road. When this incident took place? 09/11/2021 – around 10.30am Who is travelling with you? I was travelling with my wife (Vijaya) and Pet Dog (Leo). Both my wife and I have the seat belts on. How are the driving conditions? A bright and sunny morning with clear visibility, minimal wind and no rain. The road is totally dry. In a way perfect driving condition. How the incident happened? A white truck came in the opposite direction and since the road is narrow I pulled my highlander to the right, where there is some loose gravel on the side of the road. When I pulled to the side I am almost at a standstill and after the truck had passed started moving the car towards the middle of the road. At this moment the Highlander suddenly started swiveling to the left, and the traction became very wobbly and when tried to apply brakes, brake did not work at all. In stead the car started going out of control on the left side and is about to crash into 2 large trees on the side of the car. At that time without having any control over the brakes, I tried to steer towards right and the car turned sharp towards right, crossed road and fell into a 15 feet ditch on the right side of the car. What is the Car behavior witnessed? Total loss of Breaks, self-acceleration, and unpredictable steering control. The whole incident might’ve happe

The contact owns a 2018 Toyota Highlander. The contact stated while driving 65 MPH, the steering wheel inadvertently locked. The warning message "ETS Failure - Steering Will Be Harder to Steer" appeared on the instrument panel. The contact stated he forcefully steered the steering wheel and veered to the side of the road. The contact turned off the vehicle and as he restarted the vehicle, the steering wheel was still significantly difficult to steer. The contact stated he was able to drive the vehicle to the nearest dealer, though the steering wheel was significantly difficult to steer. The dealer diagnosed the failure as a computer system malfunction. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not repaired. The approximate failure mileage was 1,000. The VIN was not provided.

On July 27, I was driving on a major multi-lane road going approximately 35 miles going to the World Toyota for an oil change. All of a sudden, the vehicle decelerated to almost a stop. I gingerly navigated the vehicle to the side of the road. There was no warning that there was something wrong with the vehicle. After navigating to the side of the road a warning light appeared that said traction control is off. I called World Toyota, told them what happened and they suggested that I get the vehicle towed if I felt I couldn’t drive it. I was about 1/4 mile away from the dealer. The vehicle was a safety hazard, therefore, I had the vehicle towed to the dealer. On July 28, the World Toyota service advisor informed me that 2 of the 6 fuel injectors had failed—#s1 and 4. He advised me the best route would be to replace all 6 at a cost of $3500. He agreed with me that it is odd for fuel injectors to fail on a vehicle with only 48K. We have driven this car very little since purchasing shortly before the COVID lock down in early 2020. I spoke with customer relations at Toyota and they have offered to pay to replace the 2 failed injectors, but have refused to pay the installation costs. I am concerned that the failure the injectors is a huge safely issue for Toyota Highlander owners. I saw where the injector issue has been discussed for 2019 model Highlanders. Here is the information in the inspection report from dealer [“ CUSTOMER STATES THE TRACTION CONTROL OFF LIGHT CAME ON AND THE

Driving on the FWY at 67 MPH.I received “Braking Power Low, stop at a safe place” I pulled over and went to a Toyota dealership and they told me it is not covered and considered as a recall for my vehicle. EVEN though the same problems have been identified for the same make and vehicle under recall #18V211000 Please help. I don’t think it’s right that Toyota can say it is not covered simply because they haven’t identified it with my specific vin and or the manufacturer they used.

Toyota issued a service bulletin for my vehicle in 2020 to address surging front brakes. In April, 2020 my vehicle experienced surging that caused severe shimmy of the front of the entire vehicle in downhill braking at highway speed. Kendall Toyota, Bend, OR replaced the entire front brake system under the bulletin. The mileage was approx. 26,500. That problem recurred about June 13, 2021 in the same circumstances. The mileage was approximately 36,500. Kendall indicates that Toyota has not issued a new service bulletin covering this condition. Kendall found all brake system parts to be in good condition, but noted that "front rotors severely glazed. ... typically be (sic) due to heat caused by repeat high speed/downhill braking, or longer periods of brake applications while driving." Prior service records (every 5K miles) show no unusual brake wear/rotor glazing -- ever.

Upon turning on the vehicle the brake peddle locked and the steering wheel. Message prompted "braking power low, stop in safe place". After that all electronic features failed and vehicle did not turn on at all. Vehicle wouldn't even lock. Mine and my families safety was at risk due to the fact that this could have happened while the vehicle was in motion and all steering and braking abilities are lost. The vehicle is scheduled to be seen. No warning signs/lampsor other symptoms where present prior to the incident.

Accordingly to Toyota vehicle Maintenance Schedule, the vacuum pump for the brake booster needs to be replaced as a regular maintenance or "wear" item every 120,000 miles. This is a very expensive maintenance item (>$600 in parts, ~$1000 including labor and shop materials), that needs to be performed by a Toyota certified technician. In addition to being very expensive, what will discourage many vehicle owners from performing this service, one may expect that many owners who perform their own vehicle maintenance or use independent mechanic shops will simply miss this service altogether. Being a safety critical item, the vacuum pump should be designed to last the entire lifespan of the vehicle (just like other brake system components: ABS pump, vacuum booster, master cylinder, etc.). The short lifespan of the vacuum pump and the requirement to replace it on a regular basis is indicative of a defective or deficient design. Making the replacement of the vacuum pump a scheduled maintenance item is a just way for Toyota to avoid liability due to premature failures of a substandard safety component, especially in light that other brake system components are designed to last for the entire life of the vehicle, and are not considered wear items in the maintenance schedule (except for brake pads, of course). Toyota should redesign the vacuum pump to increase its lifespan in-line with the rest of the brake system components, and perform the replacement under a safety recall or service

Car is not properly wired to tow a trailer equipped with electric brakes. Toyota advertises the Highlander as having 5000 lb towing capacity. On the other hand, trailers weighing 3000 lb or more are required by law to be equipped with trailers brakes in most states. However, the Highlander's towing wire harness does not include the necessary wiring and 7-pin connector to power trailer brakes. Highlander OEM wiring harness only includes a 4-pin connector (which does not have output for a car-mounted brake controller nor 12V output to charge trailer's breakaway battery or power a trailer-mounted brake controller). Toyota's claim that the Highlander is capable of towing 5000 lb, but not equipping the car with essential safety equipment to do so is an unsafe condition (and false advertising). It could lead the car owners / operators to believe that it is acceptable to tow a 3000 lb or more trailer with the Highlander using the OEM 4-pin connector only, creating a serious safety hazard to themselves and other road users. Toyota should either equip the Highlander with proper wiring harness and 7-pin connector that allows the use of an on-board brake controller, or withdraw the towing capacity claim.

2018 TOYOTA HIGHLANDER VEHICLE WAS SITTING IN PARKING LOT UNTOUCHED ( WARM SUNNY DAY) . VEHICLE WAS PARKED . OWNER USED THE REMOTE HATCH OPENING BUTTON ON THE KEY REMOTE. WHEN THE HATCH/ LIFT GATE STARTED OPENING A LOUD CRACKING / BUSTING SOUND WAS MADE. THE SPOILER WAS SEPARATING ON THE SIDES FROM THE HATCH AS WELL. UPON INSPECTION, THE INSIDE PLASTIC HATCH COMPONENT HOLDING THE GLASS WINDOW WAS CRACKED IN 2 PLACES AND THE METAL PIECE INSIDE HATCH WAS BENT. THERE WAS DAMAGE TO THE TOP OF THE VEHICLE WHERE THE HATCH / LIFT GATE IS SUPPOSE TO SEPARATE HOWEVER HATCH WAS RUBBING UP AGAINST THE TOP OF THE VEHICLE. THE SAFETY RISK , THE SPOILER LOCATED ON THE BACK OF VEHICLE ATTACHED TO THE HATCH , BECAME DETACHED FROM ITS MOUNTED POSITION. THIS CAUSED THE SPOILER TO SEPARATE AND OBSTRUCT THE HATCH LIFT GATE. SPOILER LOCATED ON BACK IS CAUSING THE LIFT GATE TO NOT OPEN AND WHEN OWNER OPENS THE HATCH THE DETACHED SPOILER WILL CAUSE DAMAGE TO HATCH /LIFT GATE.

1) BIGGEST ISSUE: I BOUGHT MY SUV NEW. IT WAS ADVERTISED 30/28 MPG. MY AVERAGE MPG SINCE I BOUGHT IT IS 22-23. 2) IT SLIDES WITH BARELY ANY ICE OR RAIN. IT IS AWFUL. IT SLIDE BACKWARD DOWN A SMALL HILL LAST YEAR & CAUSED ME TO CRASH. POLICE RESPONDED BUT WERE TOO BUSY WITH OTHER INCIDENTS TO WRITE A REPORT. I HAD THOUSANDS OF DOLLARS IN DAMAGES & RENTAL CAR FEES FOR THE 5-6 WEEKS IT TOOK TO HAVE IT REPAIRED. I LIVE IN THE PNW AND HAVE DRIVEN IN SNOW 35 YEARS. I'VE NEVER HAD SUCH BAD PERFORMANCE. I HAD TO BY MICHELIN ICE TIRES THIS YEAR BC OUR SUV IS SO BAD IN SNOW & ICE. 3) I WAS IN A MINOR COLLISION IN A PARKING LOT BC I DIDN'T SEE ANOTHER CAR BACKING OUT AT THE SAME TIME AND THE COLLISION SENSOR DIDN'T GO OFF. MY SENSORS WERE CLEAN 4) WHEN THE SENSORS HAVE EVEN THE SMALLEST LAYER OF SNOW THEY STOP WORKING. THAT MAKES THE CRUISE CONTROL SYSTEM STOP WORKING TOO. VERY FRUSTRATING. THE RESULT OF THESE ISSUES IS AN INCREASE BY $800/MO OF MY AUTO INSURANCE. BEFORE THIS SUV I HADN'T EVEN HAD A SPEEDING TICKET IN 14 YEARS. DATE OF ACCIDENT LISTED IS APPROXIMATION. NOW I HAVE 2 COLLISIONS. WISH I HAD PURCHASED SOMETHING ELSE.

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE AT A STANDSTILL, ANOTHER VEHICLE DRIVING AT 50 MPH CRASHED INTO THE FRONT DRIVER SIDE OF VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE 5 INJURED REPORTED AND 3 NEEDED MEDICAL TREATMENT. A POLICE REPORT WAS FILED THE VEHICLE WAS TOWED TO POLICE LOT. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

2018 TOYOTA HIGHLANDER. CONSUMER WRITES REGARDING INABILITY TO HAVE RECALL PERFORMED DUE TO PARTS BEING UNAVAILABLE. *LD *JS

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT HAD EXPERIENCED THE FAILURE WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE RECURRED AND OCCASIONALLY CAUSED THE VEHICLE TO STALL. TOYOTA OF ROCKWALL (1250 E I-30, ROCKWALL, TX 75087, (844) 358-4295) WAS CONTACTED AND INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AUTOMATIC HIGH BEAM SYSTEM SHUTS DOWN FOR NO REASON. THIS IS NOT THE NORMAL CYCLING (HIGH BEAMS ON/OFF WHEN TRAFFIC DETECTED) OF THE SYSTEM. ICON INDICATING SYSTEM IS ON DISAPPEARS AND CANNOT GET HIGH BEAMS TO OPERATE. THIS HAPPENS ON DARK STRAIGHT ROADS WITH NO OTHER TRAFFIC AROUND. DEALER STATES THAT THEY CANNOT EXPLAIN WHY THIS HAPPENS BUT THEY WILL NOT ADDRESS THIS ISSUE. TOYOTA HAS REPAIRED THIS EXACT SAME ISSUE ON THEIR LEXUS LINE (REPLACE TURN SIGNAL STALK) BUT REFUSES TO ADDRESS IT FOR THEIR TOYOTA MODELS. THIS SHOULD BE CONSIDERED A SAFETY ISSUE.

OUR SUNROOF GLASS "EXPLODED" SUDDENLY WHILE DRIVING STRAIGHT ON A SMOOTH ROAD - NO ROCKS OR DEBRIS AROUND AND NORMAL COOL WINTER DAY ~25F. DRIVING 70MPH ON MAINE I295 AT NOONTIME. WE HAD BEEN DRIVING FOR TWO HOURS PRIOR TO THIS EVENT ALSO IN GOOD WEATHER AND GOOD ROAD CONDITIONS. SOME GLASS BLEW OUTWARDS, AND MANY PIECES FELL ONTO THE PROTECTIVE COVER WHICH FORTUNATELY WAS CLOSED. WE EVENTUALLY SLID THE COVER OPEN TO LOOK UP AND DISCOVERED WHAT HAPPENED.

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE MOVING FROM A STOPPED POSITION. THE CONTACT STATED THAT OCCASIONALLY A JUMP WAS NEEDED TO START THE VEHICLE. OCCASIONALLY, THE VEHICLE WOULD RESTART AFTER WAITING FOR SEVERAL HOURS. THE CONTACT STATED THAT HE REPLACED THE BATTERY HOWEVER THE FAILURE PERSISTED. THE VEHCILE WAS TAKEN TO TOYOTA PLAZA MALL (2721 NOSTRAND AVE, BROOKLYN, NY 11210) WHERE NO FAILURE WAS DIAGNOSED HOWEVER, THE BATTERY WAS REPLACED AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) AND BELIEVED THAT THE FAILURE WAS RELATED TO THE RECALL. THE PARTS WERE NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

LIGHTS CAME ON FOR ENGINE WARNING -- LOW FUEL PUMP NEEDS TO BE REPLACED

THE VEHICLE WAS IN MY DRIVEWAY BOTH TIMES THAT THIS HAS HAPPENED SO FAR. I WENT OUT FIRST THING IN THE MORNING TO START IT AND THE BRAKE PEDAL WAS EXTREMELY HARD WHEN I WENT TO PRESS THE PEDAL IN ORDER TO PUT THE ENGINE START BUTTON AND ALL OF THE ELECTRONICS TURNED ON BUT THE VEHICLE REFUSED TO START AND DISPLAYED A MESSAGE STATING "BRAKING POWER LOW, STOP IN A SAFE PLACE. I FOUND A RECALL NOTICE THAT WAS SHARED ON THE TOYOTA FORUMS FOR THIS EXACT REASON; HOWEVER, MINE ISN'T INCLUDED IN THE RECALL ALONG WITH MANY OTHER PEOPLE THAT WERE ALSO EXCLUDED AND ARE HAVING THIS SAME PROBLEM, ACCORDING TO THE NUMBER OF COMPLAINTS ON THE TOYOTA AND LEXUS FORUMS. I HAVE ATTACHED A COPY OF THE RECALL THAT WAS POSTED ON THE FORUM ALONG WITH THE MESSAGE THAT WAS DISPLAYED WHEN MY HIGHLANDER WOULDN'T START. I KEPT TRYING FOR 10 MINUTES AND FINALLY USED THE REMOTE START TO START IT (WHICH MADE THE BRAKE PEDAL SOFT ENOUGH TO PRESS DOWN). I THEN TURNED OFF THE REMOTE START AND WAS THEN ABLE TO START IT LIKE NORMAL. HAD I NOT HAD REMOTE START, I WOULD HAVE HAD TO HAVE THE VEHICLE TOWED.

STARTING BATTERY IS DEFECTIVE. MY TOYOTA DEALER STATED THE "THIS IS A KNOW ISSUE WITH TOYOTA. THEY HAD A DEFECTIVE BATCH OF BATTERIES". THE ISSUE IS THAT THE REPLACEMENT BATTERIES ARE UNAVAILABLE, RENDERING THE CAR USELESS AS IT CANNOT BE STARTED. THE BATTERY DOES NOT HOLD A CHARGE. THIS IS COVERED UNDER THE NEW VEHICLE WARRANTY.

VEHICLE WAS DRIVING ON STREET AND CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE TO SERVICE PROVIDER AND IS RELATED TO RECALL. NO REMEDY FOR RECALL HAS BEEN DEVELOPED -- CURRENTLY DRIVING A LOANER CAR.

AN INSPECTION FOUND MY LEFT REAR BRAKE WAS SEVERELY WORN AT ONLY 21000 MILES. THIS IS SO UNUSUAL I WANT TO REGISTER MY COMPLAINT. ALL OF THE THREE BRAKES WERE ONLY LIGHTLY WORN.

AS OF THIS DATE, MY 2018 TOYOTA HIGHLANDER HAS DELAYED ACCELERATION, HESITATION, JERKING, LURCHING, ERRATIC THROTTLE RESPONSES, ETC. WHILE ACCELERATING FROM A STOP. THIS HAS OCCURRED TWO TIMES TO DATE. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD, SHUT OFF THE VEHICLE, RESTART AND THEN THE VEHICLE PERFORMED PROPERLY AFTER THAT. MY CONCERN IS WHAT MAY HAPPEN WHEN IT DOES IT AGAIN. NOTHING TO SHOW IN A PHOTO.

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER HAULING A 2019 WINNEBAGO TRAVEL TRAILER. THE CONTACT NOTICED A LARGE CRACK ON THE TRAILER HITCH. THE VEHICLE WAS TAKEN TO BRENT BROWN TOYOTA (1400 SANDHILL RD, OREM, UT 84058) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE WHAT CAUSED THE CRACK TO THE HITCH ON THE TOYOTA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000. THE TRAILER MILEAGE WAS 1,000.

I CONTACTED TOYOTA AND COMPLAINED ABOUT THE SEAT AS IT GAVE INSTANT PAIN IN THE SPINE AND NECK AND VERY HARD TO DRIVE SITTING ON THE DRIVERS OR DRIVER SIDE PASSENGER SEAT. BEING TOO CURVEY IS NEITHER AGRONOMIC FOR ANY STANDARD SIZE HUMAN BEING NOR ALLOWS ANY REST TO THE BACKBONE. THE HEADREST IS VERY TILTED FORWARD, WHICH STRAINS THE SPINE AND NECK IMMEDIATELY. I HAD A TOYOTA HIGHLANDER 2005, AND I DIDN'T PAY MUCH ATTENTION TO ANY TEST DRIVE BECAUSE THE SEAT ON THE HIGHLANDER 2005 WAS VERY COMFORTABLE. BUT 2018 IS HORRIBLE TO DRIVE. I'M VERY MUCH REGRETTING BUYING SUCH A CAR THAT I CAN'T DRIVE WITHOUT HURTING MY SPINE AND NECK. THE TOYOTA SUPPORT SUGGESTED USING A CUSHION BETWEEN THE SEAT AND DRIVERS BACK, AND THE VENDOR OFFERED NO TO FIX THE ISSUE. I DON'T THINK I'LL EVER BUY FROM A BUSINESS THAT PUNISHES THE CUSTOMER THROUGH SELLING HORRIBLE PRODUCTS AND DECLINE TO TAKE THE RESPONSIBILITY TO FIX IT. I ENDED UP PAYING ABOUT $35000 FOR A NOT RIDABLE VEHICLE, AND I'M FEELING MISERABLE ABOUT IT.

THE WINDSHIELD CRACKED SPONTANEOUSLY AT TWO YEARS OLD. THE VEHICLE WAS NOT EVEN MOVING AND NEVER GOT STRUCK WITH A STONE OR A VEHICLE DEBRIS. THE CRACK IS VERY CLEAN AND LINEA WITHOUT ANY DENT AND STARTS FROM THE BOTTOM OF THE WINDSHIELD ALL THE WAY TO ONE-FOURTH OF THE HEIGHT OF THE WINDSHIELD ON THE PASSENGER FRONT SIDE. NUMEROUS COMPLAINT ABOUT THIS PROBLEM IS LOGGED IN A TOYOTA CUSTOMER COMPLAINT WEBSITE ABOUT THE TOYOTA HIGHLANDER FROM 2016-2018 HAVING THE SAME PROBLEM. PLEASE TELL TOYOTA TO FIX THIS PROBLEM.

SUV WAS IN A CRASH AND HIT A TREE MID FRONT BUMPER WITH SIGNIFICANT DAMAGE TO THE FRONT OF SUV. DAMAGE APPEARS TO BE FROM THE FRONT PASSENGER COMPARTMENT FORWARD. DRIVER WAS WEARING SEATBELT AND NO AIRBAG DEPLOYED OF ANY KIND IN ANY AREA OF THE SUV. DRIVER HIT THE STEERING WHEEL AND WAS INJURED. VEHICLE WAS IN FORWARD MOTION AT AN UNKNOWN RATE OF SPEED . WAITING TO SEE IF SUV WILL BE A TOTAL LOSS VIA INSURANCE COMPANY. COMPONENT SYSTEM THAT APPEARS TO BE S CAUSE OF THIS SAFETY ISSUE IS THE AIR BAG SYSTEM.

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AN UNKNOWN TOYOTA DEALER, LOCATED IN FAIRFIELD, CA, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 22 TOYOTA (109 US-22, HILLSIDE, NJ 07205, (973) 287-4741), BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED CONTACT TO NHTSA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.

INTERMITTENTLY DURING NORMAL DRIVING CONDITIONS, THERE EXISTS INSTANCES WHERE BRAKE HYDRAULIC FAILURE OCCURS. AT TIMES THE "BRAKE" INDICATOR LIGHT WILL ILLUMINATE ASSOCIATED WITH INCREASED BRAKE PEDAL FEEL. BRAKING POWER IS REDUCED. ALSO, DRIVER DISPLAY SCREEN DISPLAYS "BRAKING POWER LOW" WARNING INDICATION. AFTER STOP AND PLACING IN PARK, BRAKE HYDRAULIC POWER RETURNS AND OPERATE AS NORMAL.

2018 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO FUEL PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

MY 2018 TOYOTA HIGHLANDER EXPERIENCED 4 DIFFERENT EPISODES OF SPONTANEOUS ACCELERATION WHILE ON LOCAL HIGHWAYS, 3 BEING ON RESUMPTION OF SPEED WHILE USING CRUISE CONTROL AND THE 4TH NOT WHILE ON CRUISE CONTROL.THERE ARE 10 OTHER ELECTRONIC TYPES OF MALFUNCTIONS NOT INVOLVING SAFETY ISSUES. PER THE LEMON LAW OF WA STATE, THE MATTER WAS TAKEN TO ARBITRATION. THE ARBITRATER FOUND IN MY FAVOR AND AWARDED ME A NEW REPLACEMENT HIGHLANDER. TOYOTA HAS ASKED FOR A JURY TRIAL. I THEREFORE CONTINUE TO DRIVE A VEHICLE THAT COULD CAUSE A DANGEROUS, POTENTIALLY FATAL CAR. I CAN SUPPLY FURTHER DOCUMENTATION SHOULD YOU WANT IT.

AS MY HUSBAND WAS DRIVING WITH THE SUNROOF CLOSED (THE GLASS AND MATERIAL PART). HE HEARD A LOUD EXPLOSION. IT WAS THE SUNROOF IMPLODING. HE OPENED THE MATERIAL PART AND GLASSED RAINED DOWN. THERE WAS NO OBJECT THAT FELL DOWN, TO SHOW IT WAS HIT. ALSO, NO MARK FROM THE INSIDE TO INDICATE IT WAS HIT FROM INSIDE THE CAR. THIS TOOK PLACE WHILE MY HUSBAND WAS DRIVING ON THE 794 BRIDGE IN MILWAUKEE, WI.

AUTOMATIC HIGH BEAM FUNCTION SHUTS DOWN ERRATICALLY LEAVING CAR WITH NO HIGH BEAMS. NECESSARY TO TURN OFF AUTOMATIC FUNCTION TO USE HIGH BEAMS. THIS HAPPENS WHILE IN MOTION @ 30-35 MPH ON A COMPLETELY DARK ROAD AND WITH NO ONCOMING OR LEADING TRAFIIC TO TRIGGER FUNCTION TO SHUT DOWN HIGH BEAMS.

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.

THE RECALL WAS POSTED ON JANUARY 13. TOYOTA DID NOT NOTIFY US UNTIL MID MAY. THERE IS STILL NO REMEDY. IT IS MORE THAN 6 MONTHS. OUR HIGHLANDER IS SITTING IN A TOYOTA SERVICE CENTER FOR OVER A MONTH. WE NEED THEM TO REMEDY THE SITUATION IMMEDIATELY. TOYOTA RENTED A CAR FOR US BUT WE ARE PAYING EXTRA FOR INSURANCE ON THE RENTAL- $400 A MONTH. CAN YOU FIND OUT WHY IT'S TAKING THEM SO LONG TO COME UP WITH A REMEDY? THANK YOU. *TR

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. HOLMAN TOYOTA (1301 NJ-73, MT LAUREL TOWNSHIP, NJ 08054) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR IS ONLY 2YEARS BUT I FOUND OIL ARE LEAKING. I HAD CHECK UP AT LOCAL BODY SHOP AND THEY FOUND OUT THAT OIL LEAKS VACUUM PUMP SO I NEED TO REPLACE. *TR

CAR HAD PROBLEMS ACCELERATING TWO TIMES FROM AFTER BEING STOPPED AT A STOP LIGHT. IT WAS ROUGH, DASH LIGHTS FLASHED QUICKLY AND I WAS UNABLE TO SEE WHICH LIGHTS WERE FLASHING. AS I COULD NOT RECREATE THE PROBLEM AFTER THAT, I WASN'T SURE ABOUT BRINGING IT TO THE DEALER. TWO WEEKS LATER I RECEIVED MY NOTICE ABOUT THE FUEL PUMP BEING RECALLED. NOW THE CAR IS AT THE DEALERSHIP. I REFUSE TO DRIVE AN UNSAFE CAR. TOYOTA HAS NOT SUPPLIED A TIMELY FIX. THE CAR HAS LESS THAN 20,000 MILES ON IT. TOYOTA SHOULD BUY THE CAR BACK. *TR

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER AND TOYOTA OF SLIDELL LOCATED AT 300 BEACH RD, SLIDELL, LA, WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON MAY 5, 2020 I STOPPED AT A RED LIGHT IN THE LEFT TURN LANE, AFTER JUST HAVING A 20K MAINTENANCE PERFORMED ON MY 2018 HIGHLANDER XLE. AFTER THE LIGHT TURNED GREEN, I ACCELERATED AND AS I WAS ENTERING THE INTERSECTION, THE VEHICLE ABRUPTLY STALLED. IT WAS NOT A SMOOTH DECELERATION, BUT RATHER A JOLTING AND ABRUPT, SLAMMING DECELERATION, ALMOST SCREECHING TO A HALT. LUCKILY, THE CAR BEHIND ME SLAMMED ON THEIR BRAKES AND DID NOT HIT ME. ENGINE LIGHTS CAME ON, AND AFTER THE CAR WAS STOPPED COMPLETELY, IT RESTARTED AND I DROVE INTO THE NEAREST PARKING LOT. HAD I AND THE CARS BEHIND ME BEEN TRAVELING FASTER, IT'S LIKELY THAT I WOULD HAVE BEEN REAR-ENDED. THE STOPPING FORCE WAS ENOUGH TO SLAM ME INTO MY SEATBELT. I CALLED TOYOTA SERVICE AND THEY RECOMMENDED THAT I TURN OFF THE AUTO-START FUNCTION EVERY TIME I DRIVE THE VEHICLE, WHICH I HAVE DONE. THIS APPEARS TO BE DIRECTLY RELATED TO THE SAFETY RECALL 20TA02, WHERE THE LOW-PRESSURE FUEL PUMP MAY STOP OPERATING. THE VEHICLE IS IN AN EXTREMELY UNSAFE DRIVING CONDITION AND I'M VERY DISAPPOINTED THAT TOYOTA HAS NOT ROLLED OUT THE RECALL REPAIR SOONER. I'M LUCKY THAT I WAS THE ONLY OCCUPANT IN THE VEHICLE, AND IF THIS HAPPENED ON THE FREEWAY WITH MY FAMILY IN THE CAR, THE RESULTS COULD HAVE BEEN CATASTROPHIC. *TR

I OWN A 2018 TOYOTA HIGHLANDER, ME AND MY FAMILY INCLUDING MY 4 YEAR OLD SON WERE TAKING A DRIVE UP TO NEVADA CITY. WE LIVE IN CALIFORNIA AND WHEN WE GOT ON THE ROAD AND TRIED TO COME TO A STOP ON THE HIGHWAY AND THE STEERING WHEEL AND BRAKES STARTED TO SHAKE. WE DECIDED TO PULL OVER AND AS WE PULLED OVER THE CAR STALLED, WE PUT THE CAR IN PARK AND TRIED TO TURN IT ON WITH NO LUCK LEFT IT OFF FOR A COUPLE MINUTES AND STILL NO LUCK AN ERROR CAME ON THAT SAID LOW BREAKING POWER. WE HAD RECEIVED A RECALL NOTICE SO WE CALLED TOYOTA AND THEY STATED THEY WOULD NEED TO CHARGE US ABOUT 200 DOLLARS TO CHECK THE CAR. TOOK THE CAR IN AND THEY DECIDED TO KEEP OUT CAR UNTIL THERE IS A RESOLUTION FOR THE RECALL WHICH THEY SAID COULD TAKE 3 TO 4 MONTHS. JUST UNETHICAL FOR TOYOTA TO CHARGE US FOR A PROBLEM THAT IS COMPLETELY OUT OF OUR CONTROL NOT ONLY THAT BUT 4 MONTHS TO FIX A RECALL ERROR IS JUST RIDICULOUS. NOW WE'RE TERRIFIED TO DRIVE THE CAR ESPECIALLY WHEN OUR 4 YEAR OLD SON IN THE CAR. CONTACTED TOYOTA MANUFACTURER AND THEY WERE REALLY UNWILLING TO HELP GAVE US A RUN AROUND AND WE DIDN'T COME TO A RESOLUTION ABOUT THE PROBLEM. THEY DIDN'T OWN UP TO THE PROBLEM AND WE WERE LEFT WITH MORE UNANSWERED QUESTIONS. *TR

WHILE DRIVING, THE VEHICLE WAS HAVING ISSUES BRAKING AS IT WOULD NOT WANT TO COME TO A STOP. THE ENGINE LIGHT WOULD TURN ON INDICATING ISSUE BUT WOULD DISAPPEAR FROM DASHBOARD. THERE WAS AT TIMES THAT ACCIDENT WOULD ALMOST OCCUR DUE TO NOT BEING ABLE TO PROPERLY STOP. DURING THE TIME OF DRIVING THIS OCCURRED ON A HIGHWAY WHILE IN MOTION. TOOK VEHICLE TO DEALERSHIP AND COMPUTER WOULD NOT REGISTER THE ISSUE AS THE ENGINE LIGHT WAS NO LONGER ACTIVATING. EMPLOYEES TOOK VEHICLE FOR TEST DRIVER AND DETERMINED SOMETHING WAS WRONG AS HE COULD ALSO SENSE AN ISSUE WITH BRAKING. VEHICLE WAS LEFT AT THE DEALERSHIP FOR REPAIRS. *TR

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL SHOWED NO RECALL ASSOCIATED WITH THE VIN.