Page 2 of 4 · complaints 51–100 of 193

2015 Toyota Highlander complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Air BagsCrash2 injured
Filed Jun 17, 2021LA

We were involved in a car accident on 04/29/2021 and the front airbags that are suppose to come out the wheel and dashboard didn't deploy just the rear airbags. Toyota told me the impact wasn't hard enough for them to deploy but as you will see from the pictures attached the whole front end of the car is gone. Please see attached police report and photos for more details.

Service Brakes
Filed Jun 17, 2021IL

The following error message appears:“Both accelerator and brake pads are depressed”. This is not actually being done.The vehicle will then brake suddenly on its own, and the driver must accelerate then brake quickly to disengage the automatic brake.This creates a highly dangerous traffic situation. It has occurred at high speeds on the expressway and makes merging into traffic especially risky.Vehicle has been inspected on 4 occasions by Toyota dealerships and they have failed to diagnose or repair the problem, simply stating that the problem "needs to go to corporate" and taking no further action. Issue has been reported to Toyota Nat'l Service Center and am now awaiting resolution with the regional service engineer.

Latches/Locks/Linkages › Doors › Lock
Filed Jun 9, 2021100,000 milesFL

The contact owns a 2015 Toyota Highlander. The contact stated that the front driver’s and passenger’s side doors failed to unlock while using the keys. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the door lock actuator needing to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

Structure › Body
Filed Apr 10, 2021NJ

BACK STOP LIGHT GET RAIN WATER! PASSENGER SIDE FRONT BREAK ALWAYS WEARING OUT BEFORE OTHERS BREAKS ! TRUNK DOOR AUTOMATIC BROKEN! 3 ROW SIT UNDER NEED GET RUSHED! SEAT BELT MOUNTED ON THE FLOOR IF YOU PUT MATS PULL YOU BACK ALL TIME ! AC WENT U TURN ON NOT WORKING RIGHT AWAY TAKE 5-10 MIN TO COOL DOWN !

Structure › Body
Filed Mar 19, 202170,000 milesOH

[XXX]. 2015 TOYOTA HIGHLANDER, 70,000 MILES. WHILE PARKED, VEHICLE WAS STATIONARY. DRIVER SIDE DOOR WILL NOT OPEN FROM OUTSIDE WHEN UNLOCKED VIA KEYFOB OR THE MANUAL KEY. OCCURRED SEVERAL TIMES WITH 2 DIFFERENT KEY FOBS ON SEVERAL OCCASIONS THIS MONTH. OPENS FINE FROM THE INSIDE AFTER CRAWLING ACROSS THE SEATS TO ACTIVATE DOOR LATCH FROM INSIDE HANDLE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Electrical System
Filed Feb 28, 2021130,000 milesNY

THE SCREEN FREEZES AND RESTART FOR NO APPARENT REASON. THE SITUATION IS HAPPENING WITH MY VEHICLE IS IN MOTION OR STATIONARY.

Service BrakesCrash
Filed Jan 20, 202172,000 milesME

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE APPROACHING A PARKING SPOT, WHEN THE VEHICLE ACCELERATED INDEPENDENTLY AND RAN OVER A PARKING SIGN. THE CONTACT STATED SHE WAS DEPRESSING ON THE BRAKE PEDAL BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO CONTINUE TO DRIVE THE VEHICLE TO HER DESTINATION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO LOCAL DEALER DOWNEAST TOYOTA (652 WILSON ST, BREWER, ME 04412: (866) 620-9023) AND WERE IT'S STILL BEING SERVICED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

Electrical System
Filed Jan 17, 2021100,000 milesMO

THIS VEHICLE HAS A REALLY BAD ELECTRICAL ISSUE WITH THE STEERING WHEEL,IT FEELS LIKE IT WONDERS FROM TIME TO TIME.THEN THE MOTOR WILL STALL OUT ALMOST COMPLETELY WHILE DRIVING DOWN THE ROAD. TAKEN TO DEALER TO ONLY HAVE THEM NOT REPLICATE THE SAME PROBLEMS AS WHEN WE HAVE IT. I KNOW IT'S NOT ME BECAUSE MY SPOUSE HAS DISCUSSED IT WITH ME TOO. I SEE THERE'S RECALLS FOR SIMILAR PROBLEMS WITHIN THE SAME PRODUCTION ON THIS VEHICLE BUT SOMEHOW IT DIDN'T GET ANY NOTIFICATIONS BUT CLEARLY IT DESCRIBES THE SAME PROBLEMS.

Fuel/Propulsion System
Filed Nov 26, 2020102,541 milesIL

VEHICLE STALLED WHILE DRIVING IN TRAFFIC, WITH MORE THEN 1/2 FULL ON FUEL. VEHICLE WOULD NOT START AGAIN UNTIL FUEL ASSEMBLY REPLACED.

Electrical System
Filed Oct 17, 2020110,000 milesOH

DOOR ACTUATORS ON BOTH REAR PASSENGER DOORS HAVE STOPPED WORKING. DOOR LOCKS DO NOT RESPOND TO POWER DOOR LOCK SWITCH NOR THE KEY FOBS.

Exterior Lighting
Filed Oct 12, 2020NC

REAR BRAKE LIGHT SEALS FAILING ALLOWING WATER INTO LEFT AND RIGHT BRAKE LIGHT HOUSINGS. WHEN I ASKED DEALER ABOUT REPLACEMENT THEY SAID THAT THEY ARE NOT COVERED UNDER SAFETY WARRANTY.

Power Train
Filed Oct 11, 2020CA

IN THE FREEWAY RUNNING 65 MPH , CAR START JUGGLING AND VIBRATION , SO I SLOW DOWN TO 60 MPH AND PROCEED GOING HOME , HAPPENED LAST NIGHT 9 PM

Engine
Filed Oct 1, 202080,000 milesMA

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOSS MOTIVE POWER AND FAILED TO ACCELERATE AS NEEDED. THE CONTACT INDICATED THAT THE VEHICLE FAILED TO ACCELERATE ABOVE 10 MPH. THE VEHICLE WAS TAKEN TO TOYOTA OF BRAINTREE LOCATED AT 210 UNION ST, BRAINTREE, MA 02184, AND DIAGNOSED WITH A DEFECTIVE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

Engine
Filed Sep 25, 2020IL

VEHICLE IS BURNING EXCESSIVE AMOUNTS OF OIL.

Unknown or Other
Filed Aug 28, 2020IA

MOLD SMELL IN CAR. MUSTY SMELL COMING FROM A/C, WATER ON FLOOR OF DRIVERS AND PASSENGERS SIDE FRONT, MOLD UNDER CARPET/PADDING.

Electrical System
Filed Jul 23, 2020GA

THE MONITOR RESETS/ REBOOTS AT LEAST ONE TIME EVERY TIME YOU IN MOTION WITH THE VEHICLE. MEANING THAT THE GPS, BLUETOOTH AND MUSIC ALL STOPS AND RESTARTS. I'VE PAID TO HAVE THE MONITOR REPLACED BUT IT STILL DID NOT STOP THE ISSUE. THERE ARE MANY COMPLAINTS ON LINE ABOUT THIS HAPPENING. I CONTACTED TOYOTA AND THEY ARE NOT ACKNOWLEDGING THAT IT IS AN ISSUE AND THE DEALERSHIPS DON'T KNOW HOW TO FIX IT WHICH I BELIEVE MAKES IS A LARGER ELECTRICAL ISSUE.

Structure › Body
Filed Jul 12, 202037,260 milesCA

REAR BOOT LID NOT OPERATIONAL. TRIED USING.MY KEYS AND ALSO THE DASH BUTTON BUT THE GATE WONT OPEN OR CLOSE. HAD TO OPEN FRON THE WINDOW TO LOAD MY SHOPPING. ON MY WAY ON FREE WAY, THE DOOR OPENED AND LOST A BIT OF MY BOTTLED STUFF AND SHOPPING AS IT TOSSED AWAY. SO LUCKY TO BE ON A LINE WITH LIMITED TRAFFIC . HAD NO ACCIDENT

Electrical System
Filed Jun 7, 202052,682 milesOH

THE DOOR LOCK ACTUATOR FAILED ON THE DRIVERS DOOR. WITHIN TWO MONTHS ALL OF THE ACTUATOR DOOR LOCKS FAILED ON ALL OF THE DOORS. THE COST TO REPAIR IS VERY EXPENSIVE FOR A FIX AND FROM WHAT I HAVE BEEN READING THEY MAY FAIL AGAIN. THIS SHOULD HAVE BEEN RECALLED SINCE THERE WERE MANY OTHER PEOPLE WITH THE SAME COMPLAINT.

Electrical System
Filed May 7, 202015,000 milesNJ

IN 2016, 1 YEAR AFTER I PURCHASED THE CAR, THE DOOR LOCKS STARTED TO INTERMITTENTLY STOP OPENING AND LOCKING WITH THE KEY, AND INTERNAL AND EXTERNAL LOCK BUTTONS. THIS IS A SAFETY HAZARD TO CHILDREN IN THE BACK SEAT, AS PARENTS CANNOT CONTROL THE LOCKS. ADDITIONALLY, IT'S A SAFETY ISSUE TO ALL PASSENGERS, AS PASSENGERS CANNOT ENTER OR EXIT THE CAR EASILY AND/OR QUICKLY AS THE LOCKS DON'T CONSISTENTLY RESPOND WHEN USING THE INTERNAL OR EXTERNAL BUTTON ELECTRONIC KEY. *TR

Exterior Lighting
Filed Mar 12, 2020DE

CONDENSATION AND LIQUID/WATER IN REAR EXTERIOR LIGHTS. LIGHTS OR SEALS WARP WITH CONTACT TO HEAT MANUFACTURERS DEFECTS

Power Train
Filed Feb 23, 202080,000 milesCO

WHEN TRYING TO MERGE WITH TRAFFIC AT AN ONRAMP, THE VEHICLE WILL FREQUENTLY REFUSE TO DOWNSHIFT TO MATCH TRAFFIC SPEED WHEN DOING 35-50MPH. THIS HAS RESULTED IN SEVERAL CLOSE CALLS UNDER THESE CIRCUMSTANCES AND I NEVER KNOW WHEN THIS WILL HAPPEN. THIS FORCES A MANUAL DOWNSHIFT THAT CANNOT ALWAYS BE IN TIME. THIS SAME PROBLEM HAS BEEN REPORTED ON NUMEROUS FORUMS AND SOME HAVE REPORTED HAVING TO "TRICK" THE TRANSMISSION INTO DOWNSHIFTING

Unknown or Other
Filed Feb 9, 202088,000 milesMO

THE RADIO/NAVIGATION SYSTEM WILL MALFUNCTION AND SHUT OFF AND RESTART. AT NIGHT THIS IS A HAZARD DUE TO THE FLASHING LIGHT OF THE RADIO CAUSING A DISTRACTION. THIS IS ALSO A HAZARD DUE TO THE NAVIGATION SYSTEM NOT WORKING. THIS HAPPENS AT RANDOM TIMES, IT COULD TURN OFF AND ON SEVERAL TIMES A MINUTE OR IT COULD DO IT ONCE AN HOUR. IF THERE IS A SHORT IN THE RADIO COULD THIS CAUSE A FIRE? THIS HAPPENS ALL THE TIME WHILE IN MOTION OR SITTING STILL AND ON EVERY ROAD.

Electrical System
Filed Jan 17, 2020NJ

IN DECEMBER OF 2018 I STARTED HAVING PROBLEMS WITH MY DOORS,GOT IT CHECKED AT TOYOTA,3 DOOR ACTUATORS HAD GONE BAD ,TOYOTA SAID IT WAS NOT A RECALL,CHECKED TOYOTA BULLETIN NUMEROUS OWNERS WERE HAVING THIS PROBLEM, TOYOTA WAS NOT GOING TO FIX PROBLEM COST 3 HUNDRED PLUS FOR EACH ACTUATOR PLUS LABOR,HAD TO BUY ON AMAZON AND FIX MYSELF.

Electronic Stability Control (esc)
Filed Jan 16, 202041,000 milesCA

OUR 2015 HIGHLANDER STEERING INTERMITTENTLY LOCKS UP AND HAS A COMPLETE LOSS OF POWER. FIRST HAPPENED WHEN STARTING THE VEHICLE AND HAD TO SIT AND START AND STOP OVER 15 TIMES AND THE STEERING FINALLY CAME BACK. WE IMMEDIATELY CONTACTED TOYOTA AND THEY SAID THIS VEHICLE HAD NO RECALLED PARTS AND THERE IS NO PROBLEM. WHEN IT HAPPENED THE SECOND TIME WE TOOK IT IN AND THEY SAID IT HAD A BAD BATTERY AND THE PROBLEM WAS FIXED. WE PAID A HEFTY SERVICE FEE AND PAID FOR A REALLY EXPENSIVE BATTERY. TWO DAYS LATER IT HAPPENED AGAIN AND WHILE MOVING ON A CITY STREET ABOUT 35/40 MPH. WE GOT OVER SAFELY BUT WAS SO DANGEROUS. TOOK IT BACK TO TOYOTA AND THEY ARE TELLING US THE VEHICLE HAS NO PROBLEM AND WE JUST NEED TO USE IT TILL IT HAPPENS AGAIN AND BRING IT BACK! IF WE DON'T KILL OURSELVES OR ANOTHER MOTORIST! AFTER DOING OUR OWN RESEARCH WE FIND OUR CAR IS DOING EXACTLY WHAT THE VEHICLES WITH THE RECALL ARE DOING BUT THEY WILL NOT REPLACE THE EPS SYSTEM AND TOYOTA IS PUTTING US BACK ON THE ROAD IN A DANGEROUS VEHICLE. SO NOW WE ONLY HAVE ONE VEHICLE AND STRUGGLING TO GET BY. I FIND IT COMPLETELY UNACCEPTABLE THAT TOYOTA CUSTOMER RELATIONS WAS OF NO HELP AND RUDE ON THE PHONE. NOW WE HAVE BOUGHT A $40,000.00 CAR WE CAN NOT DRIVE AND BE SAFE ON THE ROAD WITH. HOW CAN THEY NOT HELP US AND FIX THE PROBLEM? WE WILL HAVE TO GET A SECOND OPINION AND END UP PAYING MORE MONEY TO FIX THE PROBLEM. THANKS TOYOTA WE WILL NOT BUY ANOTHER.

Electrical System
Filed Jan 14, 202031,288 milesCO

THE LOCKING MECHANISM FOR THE REAR GATE REMAINS IN THE LOCKED POSITION WHICH KEEPS THE HATCH UNABLE TO ENGAGE ALLOWING THE GATE TO FLY OPEN WHEN DRIVING. THIS CAUSES A DANGER TO PETS AND MATERIAL STORED IN THE REAR OF THE 2015 HIGHLANDER ON A CITY STREET WHILE MOVING IN A STRAGHT LINE..

Unknown or Other
Filed Nov 30, 201985,000 milesNC

MY SON DROPPED ME OFF AT THE AIRPORT. I FORGOT TO LEAVE HIM THE KEYLESS DEVICE THAT KEEPS THE VEHICLE RUNNING. HE CALLED AND LET ME KNOW HE MADE IT HOME (30 MILES APPROX.TO HIS HOME) AND I DIDN'T LEAVE HIM THE KEYLESS DEVICE. SHOULD THIS BE A SAFETY RECALL? AND HOW COULD THIS HAPPEN?

Unknown or Other
Filed Nov 23, 201970,000 milesMN

DRIVER SIDE DOOR LOCK MECHANISM WORKED ONLY INTERMITTENTLY. HAD TO CRAWL THROUGH PASSENGER SIDE TO UNLOCK DOOR MANUALLY BY PULLING ON THE DOOR HANDLE. REPLACED DOOR LOCK MECHANISM AT DEALERSHIP. NOW THE LEFT REAR DOOR IS STARTING TO MALFUNCTION. SOMETIMES PASSENGER IS UNABLE TO OPEN DOOR FROM INSIDE OF CAR AND THE DOOR HAS TO BE OPENED FROM THE OUTSIDE.

Visibility/Wiper
Filed Aug 26, 201975,000 milesIL

REAR WINDOW EXPLODED INWARD WHILE DRIVING. VERY LOUD BANG SOUND. NOTHING HIT IT. TEMP WAS 66 DEGREES, CLEAR SKIES. I HAD THE FRONT DRIVER'S WINDOW PARTIALLY OPENED WHEN THIS HAPPENED.

Electrical System
Filed Aug 21, 201955,000 milesTX

VEHICLE'S RADIO, MAPS, ENTUNES, WILL FREEZE. AS WELL AS THE NAVIGATION SYSTEM. IT WILL THEN RESET ITSELF AFTER A FEW MINUTES OF BEING FROZEN AND UNABLE TO USE ANY FEATURES. THIS OCCURS SEVERAL TIMES A DAY WHILE DRIVING. THIS HAS OCCURRED MANY TIMES A WEEK OVER THE LAST SEVERAL MONTHS.

Electrical System
Filed Aug 12, 201952,250 milesVA

WHILE DRIVING, THE RADIO AND MAPPING SYSTEM WILL SUDDENLY STOP WORKING. THERE THEN IS NO WAY TO RESET THE MAP AND/OR RADIO, OTHER THAN TO STOP THE VEHICLE, TURN IT OFF AND THEN RESTART IT. SOMETIMES, IT TAKES MORE THAN ONE RESTART TO HAVE THE SYSTEM BACK TO RUNNING NORMAL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION AND ON VARIOUS TYPES OF ROADWAYS OR HIGHWAYS. IT HAS HAPPENED ON VARIOUS DATES, BUT THE MOST RECENT OCCURRENCE WAS ON AUG. 10, 2019.

Unknown or Other
Filed Aug 7, 201983,000 milesLA

THREE OF THE DOOR LOCK ACTUATORS FAILED ON THIS VEHICLE AT THE SAME TIME. MY WIFE CANNOT UNLOCK THE CAR DOORS WITHOUT GOING TO THE ONE DOOR THAT IS WORKING WHEN SHE PUSHES THE UNLOCK BUTTON ON HER REMOTE. THIS IS A MAJOR SAFETY ISSUE AND THERE ARE THOUSANDS OF ARTICLES AND MESSAGE BOARD POSTS ON THE INTERNET RELATED TO DOOR LOCK ACTUATORS FAILING ON TOYOTA VEHICLES. TOYOTA IS PROVIDING SOME FINANCIAL ASSISTANCE TO REPAIR THE ISSUE BUT IT IS NOT NEAR ENOUGH TO COVER IT ALL AND I AM OUT OF POCKET FOR A LARGE AMOUNT OF THE REPAIR. DUE TO THE SCOPE OF THE ISSUE I BELIEVE THIS SHOULD BE HANDLED THROUGH A RECALL.

Electrical System
Filed Jul 28, 201960,200 milesMD

DRIVER-SIDE DOOR DOES NOT LOCK/UNLOCK WHEN USING THE KEY FOB, DOOR HANDLE, OR THE SWITCH INSIDE THE VEHICLE. ISSUE WAS SPORADIC AT FIRST BUT NOW OCCURS ALMOST EVERY TIME WE (TRY TO) LOCK/UNLOCK THE DOORS. I BELIEVE THE ISSUE TO BE THE DOOR LOCK ACTUATOR, WHICH I INTEND ON REPLACING.

Structure › Body
Filed Jul 25, 201970,000 milesCA

THE DRIVER'S SIDE DOOR CHECK STOP HAS FAILED TWICE THROUGH NORMAL USE (OF OPENING AND CLOSING THE DOOR). I HAVE NEVER HAD A CAR WHERE THIS PART HAS FAILED EVEN ONCE. FIRST TIME WAS IN FEB OF 2017.

Seats
Filed Jul 15, 201915,000 milesDE

FRONT DRIVER SEAT IS BROKEN , FRAME IS COMING THROUGH THE UPPER RIGHT SIDE OF THE SEAT IN THE FRONT OF THE SEAT STICKS INTO MY BACK

Electrical System
Filed Jul 14, 201975,000 milesCO

THE CAR'S ELECTRICAL NAVIGATION SYSTEM WILL GO HAYWIRE THEN REBOOT ITSELF WHILE DRIVING. YOU CAN NOT DO ANYTHING WITH THE SCREEN WHILE IT IS GOING HAYWIRE. I HAVE A VIDEO BUT COULD NOT UPLOAD IT. THIS HAPPENS A LOT.

Steering
Filed Apr 24, 201963,000 milesCT

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 40-45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DRIFTED SAFELY OFF OF THE ROADWAY. THE IGNITION WAS CYCLED OFF AND ON; HOWEVER, THE FAILURE PERSISTED. ADDITIONALLY, WITH THE IGNITION IN THE OFF POSITION, THE CONTACT WAS ABLE TO MANUALLY TURN THE STEERING WHEEL IN EITHER DIRECTION. WITH THE IGNITION IN THE ON POSITION, THE STEERING WHEEL REMAINED SEIZED IN ONE POSITION. THE VEHICLE WAS TOWED TO GALE TOYOTA (LOCATED AT 50 PALOMBA DR, ENFIELD, CT 06082, (860) 741-3761) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING). THE MANUFACTURER WAS CONTACTED ON APRIL 24. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. THE VIN WAS NOT AVAILABLE. *BF*JB

Vehicle Speed ControlCrash1 injured
Filed Apr 24, 20196,500 milesPA

AS I WAS PULLING INTO A PARKING SPACE AND APPLYING THE BRAKES, THE CAR UNEXPECTEDLY ACCELERATED AND HIT THE BUILDING WALL. SINCE I WAS PUZZLED BY WHAT HAPPENED, I READ SEVERAL ARTICLES ABOUT TOYOTA AUTOMOBILES DOING JUST THIS SAME THING. MOST OF THE ARTICLES COVERED TOYOTA AUTOMOBILES OLDER THAN MINE, I DID FIND SEVERAL RECENT REPORTS, INCLUDING TWO THAT INVOLVED 2015 HIGHLANDER MODELS JUST LIKE MINE. I PLAN TO ALSO NOTIFY THE MANUFACTURER, TOYOTA.

Structure › Body › Hatchback/Liftgate
Filed Apr 23, 201930,800 milesGA

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE REAR POWER HATCHBACK DOOR MADE AN ABNORMAL NOISE WHEN BEING OPENED. IN ADDITION, THE DOOR ONLY OPENED HALFWAY. THE VEHICLE WAS TAKEN TO NALLEY TOYOTA OF ROSWELL (11130 ALPHARETTA HWY, ROSWELL, GA 30076, (404) 994-5422) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,800.

Exterior Lighting
Filed Apr 19, 201948,000 milesVA

IN 2017 I HAD MY PASSENGER SIDE REAR INNER LIGHT ASSEMBLY REPLACED DUE TO CONDENSATION AND NOW 2019 I AM HAVING TO REPLACE THE DRIVERS SIDE INNER LIGHT ASSEMBLY DUE TO CONDENSATION TO THE COST OF $235. TOYOTA BODYWORK SHOULD HOLD UP BETTER THAN THAT. THIS VEHICLE HAS NEVER BEEN WRECKED.

Electrical System
Filed Apr 7, 201950,100 milesIL

AFTER DRIVING A SHORT PERIOD OF TIME THE NAV UNIT WILL RESET ITSELF, SHORT OR LONG TRIPS MAY RESULT IN MULTIPLE OCCURANCESES

Unknown or Other
Filed Mar 22, 201936,850 milesOH

DRIVING AT 70MPH ON THE OHIO TURNPIKE TODAY 3/22/2019 AT APPROXIMATELY 6PM WE HEAR A LOUD BOOM. THIS SOUNDED LIKE WE WERE SHOT AT FROM A CORNFIELD. THEN WE HEARD SMALL FRAGMENTS OF GLASS ABOVE US BLOW INTO THE AIR. THERE WAS NO ROCKS OR WE WERE NOT UNDER A BRIDGE FOR SOMETHING TO FALL ON IT. IT WAS JUST AN EXPLODING GLASS ABOVE OUR HEAD IN THE PANORAMIC SUNROOF. SEE PICTURES VERY SCARY THIS SHOULD NOT HAVE HAPPENED.

Service Brakes
Filed Mar 11, 2019170,365 milesNY

TOUCH SCREENS AUDIO SYSTEM IS NOT WORKING FOR THE PASS TWO YEARS

Electrical System
Filed Mar 6, 201935,000 milesAZ

DRIVER'S HEATED SEAT BEGAN HEATING TO A HIGH LEVEL WHILE CONTROL WAS IN 'OFF' POSITION. DRIVER'S LUMBAR SUPPORT PRESSURE BEGAN INCREASING ON ITS OWN WITHOUT USE OF THE PRESSURE CONTROL BUTTON.

Electrical System
Filed Feb 6, 201932,673 milesSC

FOR TWO YEARS NOW, MY VEHICLE WILL RANDOMLY HAVE AN ENGINE STALL WHILE OPERATING THE VEHICLE. IT HAPPENS AT DIFFERENT SPEEDS AND WHILE GOING STRAIGHT AHEAD OR TURNING. THE ENTIRE INSTRUMENT PANEL AND NAVIGATION SCREENS SHUTS OFF AND TURNS BACK ON. I HAVE TAKEN THE CAR IN TO TOYOTA TWICE AND WAS TOLD THEY COULDN'T FIND ANYTHING WRONG OR GET THE THE VEHICLE TO MALFUNCTION AGAIN. TODAY, THE ENGINE DIDN'T IMMEDIATELY COME BACK ON AFTER STALLING, AND I HAD TO PULL OVER AND TURN THE CAR OFF AND BACK ON AGAIN. MY CAR HAS LESS THAN 33000 MILES ON IT AND HAS HAD REGULAR MAINTENANCE. THIS IS TRULY A SAFETY CONCERN AT THIS POINT AND IT SEEMS I'M NOT THE ONLY ONE WITH THIS ISSUE ACCORDING TO THOSE REPORTED TO THE NHTSA.

Service Brakes
Filed Jan 23, 201945,665 milesCA

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE REAR SIDE MARKERS AND HEADLIGHTS RETAINED WATER. IN ADDITION, WHEN PARKING AND RELEASING THE BRAKE PEDAL, A LOUD UNKNOWN NOISE OCCURRED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO NORTHRIDGE TOYOTA (LOCATED AT 19550 NORDHOFF ST, NORTHRIDGE, CA 91324, (833) 650-5833) WHERE IT WAS DIAGNOSED THAT THERE WAS MOISTURE IN THE HEADLIGHTS. THE DEALER RECOMMENDED REPLACING THE HEADLIGHTS DUE TO FAULTY SEALS. THE FAILURE WAS NOT COVERED BY A WARRANTY AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 45,665.

Unknown or Other
Filed Jan 23, 2019PA

WIND NOISE FROM PANORAMIC SUNROOF. SEAL DETERIORATING AT BOTH ENDS.

Engine
Filed Nov 20, 201866,670 milesMA

WHEN DRIVING MY HIGHLANDER THE FOLLOWING ERROR MESSAGES APPEARED, ERROR KEEPING THE START BUTTON PRESSED WILL CAUSE AN EMERGENCY STOP. I DISMISSED THIS. THEN IT POPPED UP A MESSAGE THAT CAR CANNOT DRIVE WHILE BRAKE AND ACCELERATOR ARE PRESSED SIMULTANEOUSLY. I LOST ABILITY TO ACCELERATE SO TRIED TO PULL OF BUSY ROAD, PRESSING THE BRAKE PEDAL RESTORED ACCELERATION. THEN WHEN I STOPPED IN TRAFFIC OR AT LIGHTS THE CAR SHUT ITSELF DOWN AND HAD TO BE RESTARTED. THESE ERROR MESSAGES KEPT COMING ON WHILE I DROVE TO THE DEALER. I SWITCHED OFF THE CAR AT THE SHOP AND IT WOULDNT REPEAT THE PROBLEM, NO CODES HAVE BEEN RECORDED BY THE VEHICLES COMPUTER BECAUSE THE CHECK ENGINE LIGHT NEVER CAME ON. TOYOTA AND THE DEALERSHIP WANT TO WAIT UNTIL IT HAPPENS AGAIN. SINCE IT HAPPENED BEFORE, ALSO WHILE IT WAS DRIVING I AM UNCOMFORTABLE AS IT IS A SAFETY CONCERN. I DON'T WANT IT TO HAPPEN ON A BUSY HIGHWAY. I BELIEVE THE INTELLIGENT POWER MODULE OF THE CAR IS SHORTING OUT AND CAUSING THE CAR TO GO INTO FAILSAFE MODE AND SHUT DOWN CREATING HAZARDOUS DRIVING CONDITIONS.

Exterior Lighting
Filed Nov 19, 2018VA

REAR BRAKE LIGHTS (LEFT & RIGHT) SHOW HEAVY CONDENSATION THAT COULD POTENTIALLY RESULT IN LIGHTS WEARING OUT EARLY OR CLOUD VISION OF MOTORISTS DRIVING BEHIND ME. THERE IS PROBABLY A POTENTIAL SEAL ISSUE OR LEAKAGE IN THE LIGHT ASSEMBLY THAT LEADS TO THIS. SHOWED IT TO DEALER AND GOT A QUOTE OF ~$900 TO REPAIR/REPLACE. ALSO, THE LIFTGATE SEAL MIGHT BE BROKEN OR LEAKING AS NOTICE DAMPNESS OR SMALL WATER ACCUMULATION IN TRUNK AFTER RAIN.

Air BagsCrash1 injured
Filed Nov 13, 201813,000 milesAL

ANOTHER DRIVER PULLED OUT IN FRONT OF ME ON A CITY STREET ON 03/23/17 AND I HIT THE SIDE OF HIS CAR WITH THE FRONT OF MY SUV. I WAS GOING ABOUT 35-40 MPH THE FORCE FROM HIS CAR THEN KNOCKED ME HEAD ON INTO A LIGHT POLE. I WAS KNOCKED UNCONSCIOUS AT THE INITIAL HIT. MY SUV WAS TOTALED AND THE FRONT FRAME WAS BENT FROM THE IMPACT INTO THE POLE. THE AIR BAG NEVER CAME OUT AT ALL. THE RESCUE MEN ALL REMARKED ABOUT IT BECAUSE THE ACCIDENT WAS SO FORCEFUL. I HAD A CONCUSSION & HAD TO RETIRE FROM MY JOB & CONTINUE TO HAVE MEMORY ISSUES. I CALLED TOYOTA ABOUT A WEEK AFTER THE ACCIDENT WHEN I FELT A LITTLE BETTER SO THEY COULD LOOK INTO IT. BY THE TIME THEY GOT WITH THE PLACE WHERE THE CAR HAD BEEN TOWED, THE SUV HAD BEEN SOLD FOR SCRAP ( I GUESS) SO THEY SAID THEY COULD NOT GET THE DATA BOX.

Structure
Filed Oct 29, 2018FL

2015 TOYOTA HIGHLANDER. CONSUMER WRITES WITH CONCERNS TO SAFETY ISSUE WITH VEHICLE; INTERIOR HEADLINER BURNS AND MELTS WITHOUT WARNING. *AS *JS

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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