Page 5 of 6 · complaints 201–250 of 258

2003 Toyota Highlander complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Power Train › Automatic Transmission
Filed Nov 24, 200764,000 milesAL

AFTER ONLY 64,000 MILES, THE TRANSMISSION ON MY 2003 TOYOTA HIGHLANDER STARTED SKIPPING. WHEN I ACCELERATED, THE CAR WOULD JUMP/SKIP. THIS COULD HAVE EASILY CAUSED A WRECK. *TR

Engine and Engine Cooling › Engine
Filed Nov 5, 200740,000 milesNY

TL*THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE LIGHT ILLUMINATED. TWO TO THREE MONTHS LATER, THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE ENGINE. TOYOTA REPAIRED THE VEHICLE. THE CURRENT MILEAGE WAS 50,000 AND FAILURE MILEAGE WAS 40,000.

Vehicle Speed ControlCrash
Filed Oct 2, 20075 milesTX

WHILE ATTEMPTING TO PARK MY 2003 TOYOTA HIGHLANDER AT A MCDONALD'S, AS I WAS APPLYING THE BRAKE AND ALMOST PARKED, THE CAR SUDDENLY ACCELERATED, JUMPED THE CURB AND CRASHED THROUGH THE ENTRANCE OF THE MCDONALD'S. I CONTINUED TO APPLY THE BRAKE WHEN THIS HAPPENED, AND IT WOULD NOT STOP. *JB

Engine and Engine Cooling
Filed Sep 28, 200773,000 milesTX

SUDDEN RAPID INCREASE IN ENGINE TEMPERATURE. MECHANIC FOUND LEAK AT BACK OF HEAD GASKET. TWO BOLTS TO ENGINE BLOCK WERE LOOSE ENOUGH TO BE REMOVED BY HAND AND NEW BOLTS COULD NOT BE REINSTALLED DUE TO DEFECT IN THREADS. ONLY REPAIR SAID TO BE NEW ENGINE. VEHICLE WAS PREVIOUSLY WELL MAINTAINED AND HAD 73,000 MILES. *JB

Seats
Filed Jul 26, 200758,400 milesCT

TL*THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. THE CONTACT STATED THAT TOYOTA IS PLACING NEW BRAKE PADS ON VEHICLES WHICH LAST LONGER, BUT GET SO HOT THAT THEY WARP THE VEHICLE'S ROTORS. SHE STATED THAT FORMERLY IT WOULD COST $60 TO REPLACE THE BRAKE PADS, BUT NOW IT COSTS $300, NOT INCLUDING THE REPLACEMENT OF THE WARPED ROTORS. THE WARPED ROTORS CAUSE THE STEERING WHEEL TO SHAKE UNCONTROLLABLY WHEN APPLYING THE BRAKES AT 60 MPH OR GREATER. THE CURRENT AND FAILURE MILEAGES WERE 58,400. ON SEPTEMBER 14, 2007, DURING AN OIL CHANGE,THE DEALER CHECKED THE TIRE TREAD AND BRAKE PADS AND THE BRAKE PADS ARE OPERATING NORMALLY. THE CONTACT STATED THAT THE VEHICLE IS STILL SHAKING AT 50MPH BECAUSE THE ROTORS ARE DAMAGED DUE TO THE FRONT BRAKE PADS. THE DEALER AND MECHANIC STATED THAT THE NEWLY DESIGNED BRAKE PADS DON'T WEAR AS FAST; HOWEVER, IT CAUSES FRICTION AND THE ROTORS TO WARP. THE FRONT BRAKES WERE REPLACED IN APRIL. THE DEALER STATED ON THE INVOICE THAT THE REAR BRAKES ARE OPERATING NORMALLY. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED. UPDATED 02-01-08. *KB THE CONSUMER ALSO STATED THERE IS A SEVER ISSUE CONCERNING THE SEATS. THE CONSUMER STATED SHE HAS EXPERIENCED EXTREME HIP AND BACK PAIN FROM THE SEATS. THE CONSUMER STATED SHE CAN'T ADJUST THE SEAT ANYMORE, BECAUSE THEN SHE WILL NOT BE ABLE TO REACH THE STEERING WHEEL.

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jul 11, 200720,000 milesMA

2003 TOYOTA HIGHLANDER V6 4WD 45000 MILES. IT WA S ALREADY MORE THAN 2 YEARS I HAVE BEEN EXPERIENCING EXACTLY THE SAME PROBLEM AS 'DESCRIBED IN NHTSA RECALL 100I0160 000- CONCERNING ACCESSORY DRIVE BELT SQUEAL/ BELT TENSIONER RATTLES. DEALERSHIP RESPONSE WAS THAT NHTSA ITEM NUMBER 100I0160 DIDN'T APPLY TO V6 HIGHLANDERS. *AK

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 17, 200767,000 milesTX

1) NOTICED RADIATOR FLUID SLOWLY LEAKING UNDER BOTTOM (TOWARDS BACK OF ENGINE). HAD MECHANIC CHECK ENGINE, - WAS LEAKING AT BACK OF HEAD GASKET, TOOK APART ENGINE AND NOTICED 3 BACK BOLTS TO ENGINE BLOCK (HEADS) COULD BE REMOVED BY HAND. WHEN HEADS WERE FIXED COULD NOT INSTALL NEW BOLTS (WOULD NOT TIGHTEN) - MECHANIC SAID THERE IS A MANUFACTURER DEFECT - NO THREADS. 2) CANNOT FIX ENGINE - NEED NEW ENGINE 3) TRYING TO GET TOYOTA TO PAY FOR REPAIR - IN PROGRESS WITH THEM NOW - NO RESOLUTION YET. *JB

Tires › Tread/Belt
Filed Jul 27, 200620,500 milesTX

MY 2003 TOYOTA HIGHLANDER HAS ONLY 20600 MILES ON IT. I HAVE NOTICED THAT ALL 4 BRIDGESTONE DUELLER H/ T P225 70R 16 TIRES ARE SO WORN OUT THAT I AM HAVING TROUBLE STOPPING IN THE RAIN. I AM GOING TO REPLACE ALL 4 TIRES BUT I BELIEVE THAT THIS OF CONCERN SINCE I DO MAINTAIN THE TIRES AT PROPER INFLATION AND THEY HAVE BEEN ROTATED AT LEAST TWICE. THE WEAR IS EQUAL ON ALL 4 TIRES. THIS TIRES WHERE RATED FOR AT LEAST 60,000 MILES AND TO ONLY GET A THIRD OF THAT AND THE EXPENSE IS TERRIBLE. I HAVE ALSO NOTICED THIS ON OTHER HIGHLANDERS AND EVEN RAV4S. *JB

Service Brakes, Hydraulic › Power AssistCrash
Filed Mar 22, 200625,000 milesCT

PULLING INTO PARKING SPACE THE BRAKES DID NOT STOP THE CAR EVEN A THAT SLOW RATE. MY CAR HIT THE PARKED CAR IN FRONT OF ME CAUSING SUBSTANTIAL DAMAGE TO THAT CAR AND ONLY MODERATE BUMPER DAMAGE TO MY VEHICLE. AT OTHER TIMES THE ENGINE SEEMS TO POWER UP WHILE DRIVING AND THIS MAY HAVE HAPPENED WHILE TRYING TO PARK WHEN THE ACCIDENT HAPPENED. *JB

Latches/Locks/Linkages › Doors › Latch
Filed Mar 16, 2006CA

1. NOTICE OR RECALL RECEIVED SSC 40B HIGHLANDER CHILD PROTECTION LOCK SYSTEM SAFETY RECALL 2. CONTACTED 2 TOYOTA DEALERSHIPS TO SCHEDULE AN APPOINTMENT AND THE NATIONAL CUSTOMER SERVICE LINE AND WAS ADVISED THAT APPOINTMENTS WERE NOT AVAILABLE BUT CARS WERE TAKEN IN THE ORDER RECEIVED ON A GIVEN DAY WITH PRIOR DAYS CARS BEING SERVICED FIRST. 3. I ATTEMPTED TO SET AN APPOINTMENT AT THE CONVENIENCE OF BOTH DEALERSHIPS THIS WEEK, NEXT WEEK, NEXT MONTH OR EVEN TWO MONTHS AWAY WHEN I COULD TAKE MY VEHICLE IN AND HAVE THE 30 MINUTE (APPROXIMATELY) REPAIR COMPLETED WITHIN A REASONABLE TIME. I WAS TOLD THAT NO SUCH APPOINTMENT COULD BE MADE AND THAT I HAD THE CHOICE OF BRINGING THE CAR IN BETWEEN 7:00 A.M. AND 9:00 A.M. AND THAT IT WOULD BE DONE IN A HOUR AND A HALF TO THREE OR FOUR HOURS. TOYOTA IN THEIR RECALL NOTICE PROMISES "ANY TOYOTA DEALER WILL MODIFY THE CPL LEVER AT NO COST TO YOU IN AS CONVENIENT A MANNER AS POSSIBLE." IT FURTHER STATES "MAKE AN APPOINTMENT." *NM

Air BagsCrash2 injured
Filed Jan 19, 200667,000 milesNY

DT*: THE CONSUMER HIT A PATCH OF BLACK ICE TRAVELING AT 45 MPH WHEN APPROACHING A STOP SIGN; THE VEHICLE PROCEEDED THROUGH A STOP SIGN STRIKING ANOTHER VEHICLE IN THE PASSENGER SIDE. THE AIRBAGS DID NOT DEPLOY. THE PRE-BRAKING WAS MINIMAL DUE TO THE ICY ROAD CONDITIONS. BOTH OCCUPANTS OF THE VEHICLE WERE WEARING SEAT BELTS AND SUSTAINED MINOR INJURIES. POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE VEHICLE SUSTAINED EXTENSIVE DAMAGE, BUT WAS NOT TOTALED DUE TO ASSESSMENT OF THE INSURANCE ADJUSTOR AND THE LACK OF AIRBAG DEPLOYMENT. PRIOR TO THE ACCIDENT, THE AIRBAG WARNING LIGHT ILLUMINATED IN COLD TEMPERATURES, BUT THE VEHICLE WAS NOT SEEN BY A DEALER FOR THIS PROBLEM. *JB PRIOR TO THE ACCIDENT, THE REAR BRAKES AND ROTORS WERE REPLACED. UPDATED 03/03/06. *JB UPDATED

Tires › Tread/Belt
Filed Dec 8, 200514,800 milesOH

I HAVE ORIGINAL EQUIPMENT TOYO TRANSPATH-A11 TIRES ON MY 2003 HIGHLANDER. I HAVE 15000 MILES AND THE TIRES ARE WORN OUT. THE MAINTENANCE IS COMPLETE AND THE LOCAL TOYOTA DEALERSHIP INSPECTED ALIGNMENT AND SUSPENSION AND AIR PRESSURE..EVERYTHING WAS GOOD. I HAVE BEEN TOLD BY SEVERAL TOYO TIRE DEALERS THAT THE EARLY WEAR IS BECAUSE THE A-11'S SHOULD NEVER HAVE BEEN ON MY TRUCK BECAUSE THEY ARE PASSENGER TIRES, NOT SUV TIRES. TOYO STATES THAT THE TOYOTA HIGHLANDER IS CLASSIFIED AS A PASSENGER CAR AND NOT A SUV, THEREFORE TOYOTA SPECS A PASSENGER TIRE FOR THE HIGHLANDER. THERE IS A LOOPHOLE HERE THAT IS ALLOWING TOYOTA TO SPEC A TIRE THAT WILL WEAR OUT QUICKLY ON THE HIGHLANDER. *NM

Power Train › Automatic Transmission
Filed Sep 27, 200531,000 milesCT

2003 TOYOTA HIGHLANDER, 4 CYL , AUTO TRANS. BETWEEN 25 AND 45 MPH, WHEN YOU APPLY THE BRAKE ON THE AUTO AND THEN PRESS THE GAS TO RESUME YOUR FORWARD TRAVEL, THERE IS A KICK (LIKE A LOOSENESS IN THE TRANSMISSION AND DRIVE SHAFT) FOLLOWED BY THE MOTOR REVVING AS IT SHOULD AND THE TRANSMISSION DOWN SHIFTING. I WENT TO THE DEALER WHO TOLD ME YES, THERE IS A LOOSENESS CAUSED BY THE FACT THAT THERE IS A LOT OF RUBBER CONNECTORS HOLDING THE DIFFERENTIAL AND DRIVE SHAFT ASSEMBLY TO THE VEHICLE FRAME. OVER TIME THEY HAD FATIGUED (31000 MILES). THE DEALER TOOK NO ACTION. I HAVE A REGISTERED A COMPLAINT WITH TOYOTA (200508090110). A FINAL END RESULT WOULD BE THE DIFFERENTIAL AND ATTACHED DRIVE SHAFT FALLING OFF THE AUTO WHILE IT IS IN MOTION CAUSING A SERIOUS INJURY OR FATAL CRASH. *NM

Tires
Filed Sep 16, 200523,000 milesKY

DT: THE CONTACT STATED THE TIRES HAD TO BE REPLACED AT 23,000 MILES. THE DEALERSHIP TOLD HER TO CALL BRIDGESTONE, AND BRIDGESTONE SAID THEY DID NOT WARRANTED TIRES THAT CAME FROM THE DEALERSHIP. SHE HAS TO REPLACE THE TIRES TODAY. SHE REPORTED NOT NOTICING ANYTHING WRONG WITH THE TIRES PRIOR TO THIS. SHE MAINTAINED THE CAR WELL. SHE HAS THE TIRES ROTATED TO THE RECOMMEND ROTATIONS. THE RECOMMENDED PSI ON THE TIRES WAS 35. *AK

Wheels › Lugs/Nuts/Bolts/Studs
Filed Aug 17, 2005OK

THE LOCKING LUG NUTS ON THE TOYOTA HIGHLANDER WHEELS BREAK AND FRAGMENT WITH SHARP METAL SHARDS WHEN THEY ARE REMOVED WITH THE MATCHING LOCK LUG SOCKET AND 1 FOOT WRENCH WITHOUT ANY ABNORMAL TORSION. THE EQUIPPED LUG WRENCH IS EXACTLY 12 INCHES LONG (LEVER LENGTH). THE LUG NUTS WHEN BROKEN CANNOT BE REMOVED TO CHANGE THE TIRES. THIS HAS HAPPENED TWICE: ONCE ON THE HIGHWAY AND THE SECOND TIME WITH A NEW MATCHING SOCKET AND THE 12" WRENCH. THE ORIGINAL LOCKING LUG NUT HAD TO BE DRILLED OFF BY THE DEALER. THE PERSON APPLYING THE TORQUE WEIGHS 153 LBS. PATRICK VANSCHOYCK, M.D.*AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Aug 10, 2005MA

DT: 2003 TOYOTA HIGHLANDER. THE VEHICLE DIED WHILE GOING 70 MPH. THE VEHICLE WAS PULLED OVER. THE CONSUMER PULLED OUT THE FUSES AND STARTED THE VEHICLE. THEN, HE DROVE THE VEHICLE HOME. THE DEALERSHIP STATED THEY COULD NOT DUPLICATE THE PROBLEM. CONSUMER HAD NO WARNING THAT THIS WAS GOING TO HAPPEN.*AK

Power Train › Automatic Transmission › Lever and Linkage › Floor Shift
Filed Jun 28, 200518,000 milesNJ

DT: THE CONTACT NOTICED WHILE STOPPING AT A RED LIGHT SHE REACHED OVER TO GET SOMETHING AND HIT THE GEAR SHIFT WITH HER HAND AND WITH HER FOOT ON THE BRAKE THE VEHICLE SHIFTED FROM DRIVE TO NEUTRAL WITHOUT PUSHING THE BUTTON ON THE GEAR SHIFT. HER CONCERN IS THAT IF THE CAR IS IN LOW DRIVE, SECOND GEAR OR NEUTRAL IT CAN BE SHIFTED, THIS DEFECT CAN CAUSE AN ACCIDENT. CONTACT CALLED TOYOTA, AND THEY SAID THIS WAS A SAFETY FEATURE WHICH WAS MEANT TO DO THAT. CONSUMER WAS NEVER TOLD BY DEALER THAT THIS WAS A FEATURE OF VEHICLE. SHE BELIEVED THAT THIS WAS VERY DANGEROUS AND WAS A SAFETY ISSUE.*AK CONSUMER STATES VEHICLE DOES NOT SHIFT INTO REVERSE WITHOUT PRESSING THE BUTTON. *SB

Tires
Filed Apr 24, 20056,700 milesAZ

TIRES SLID DANGEROUSLY AT 35 MPH WHILE BRAKING, WITH 9000 MILES ON TREAD. 2 TIRE VALVES HAVE FAILED & HAD TO BE REPLACED WITH NORMAL PAVED ROAD DRIVING BY 62 YR OLD LADY. *JB

Service Brakes, HydraulicCrash1 injured
Filed Mar 1, 200536,232 milesWA

I HAVE AN '03 TOYOTA HIGHLANDER. BRAKES FAILED WHILE PARKING CAUSING ME TO CRASH INTO CEMENT RETAINING WALL. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE BRAKES FAILED TO SLOW AND STOP. THERE IS BODY DAMAGE AND LEAKING FLUIDS AS A RESULT. THE CAR HAS BEEN TOWED TO A TOYOTA DEALER. BRAKES HAVE YET TO BE EVALUATED. THIS HAS NOT HAPPENED BEFORE. ALTHOUGH THE CAR WAS MOVING SLOWLY I WAS INJURED UPON IMPACT. *JB

Structure
Filed Jan 19, 200536,100 milesME

PAINFUL, DRUMMING NOISE WHEN REAR WINDOWS ARE OPEN. SEVERE VIBRATION WHEN IN DRIVE AT FULL STOP WITH BRAKE. *NM

Visibility › Power Window Devices and Controls
Filed Nov 10, 2004FL

AUTOMATIC WINDOW LOCK MECHANISM CONTINUED TO GO UP AND DOWN WITH A SINGLE TOUCH. THIS ONLY HAPPENED ON THE DRIVER'S SIDE. CONSUMER TOOK VEHICLE TO THE DEALER, BUT THE DEALER STATED THERE WAS NOTHING THEY COULD DO, AND FOR THE CONSUMER TO CALL TOYOTA. CONSUMERS MAIN CONCERN WAS THAT A CHILD COULD GET STRANGLED TO DEATH IF UNSUPERVISED. *AK

Visibility › Windshield Wiper/Washer › Motor
Filed Nov 3, 2004MS

WINDSHIELD WIPERS CAME ON AND OFF. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION,MECHANIC DETERMINED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. *AK

Tires › Tread/Belt
Filed Sep 7, 200415,000 milesPA

I PURCHASE A NEW TOYOTA HIGHLANDER AUGUST 2003. HAD A FLAT TIRE 6 SEPTEMBER 2004. WENT TO GET THE TIRE REPAIRED AND THE TIRE DEALER FOUND A PATCH ON THE INSIDE OF THE TIRE. DOT OF THE TIRE IS M65L B3DR 0603. THIS TIRE WAS INSTALLED ON A NEW VEHICLE WITH A PATCH. I AM CONCERNED ABOUT MY SAFETY, MY WIFE'S SAFETY, AND MY GRANDCHILDREN'S SAFETY USING THIS METHODOLOGY. HOW MANY OTHER TIRE THAT I HAVE, HAVE PATCHES. I DON'T THINK THIS SHOULD BE ALLOWED. I FEEL IT IS A GRAVE SAFETY CONCERN. I AM PURCHASING A TIRE WITHOUT A PATCH BUT DON'T KNOW ABOUT MY OTHER TIRES. *AK

Vehicle Speed ControlCrash1 injured
Filed Aug 27, 200410,000 milesCA

MY 2003 TOYOTA HIGHLANDER ACCELERATED AT A HIGH RATE OF SPEED WHILE THE BRAKE WAS FULLY APPLIED AS I TURNED INTO A PARKING SPOT. LUCKILY, IT HAPPENED WHEN I WAS 60% OR SO INTO THE SPACE, AS I ONLY ACCELERATED INTO A BRICK WALL, NOT ANOTHER CAR OR PERSON. *AK

Tires › Sidewall
Filed Aug 19, 200422,934 milesMN

BRIDGESTONE, DUELER H/T, P225/70R16 TIRE HAD A BULGE IN THE SIDEWALL DISCOVERED AT DEALERSHIP WHERE WE PURCHASED THE VEHICLE. TOLD IT WAS DEFECTIVE. WENT TO BRIDGESTONE, IT TOOK THEM 5 MONTHS TO COME UP WITH A REPLACEMENT AND THEY THEN REFUSED TO WARRANTY. IT HAD 22,934 MILES.*AK

Visibility › Power Window Devices and Controls
Filed Jul 26, 20045,000 milesOH

WHEN DRIVING WITH THE THE WINDOWS DOWN THERE WAS A LOUD NOISE, AND IT INCREASED WHEN VEHICLE SPEED INCREASED. MANUFACTURE STATED THAT THEY WERE AWARE OF THE PROBLEM. IT WAS A DESIGN ISSUE, AND WILL NOT REPAIR IT UNLESS THEY WAS A LARGE VOLUME OF COMPLAINTS.*AK

Tires › Sidewall
Filed Jul 16, 200411,350 milesPA

GOODYEAR INTEGRITY PASSENGER CAR TIRES CAME ON MY 2003 TOYOTA HIGHLANDER SUV. LF TIRE BLEW OUT AT 11,350 MILES AS I WAS MERGING ON TO EXPRESSWAY. AUTHORIZED GOODYEAR DEALER COULD FIND NO EVIDENCE OF ROAD HAZARD DAMAGE TO TIRE. DOT M65L B3DR 2202 STAMPED ON TIRE.*AK

Fuel System, Other › Storage › Fuel Gauge System
Filed Jun 17, 20043,973 milesNY

GAS GAUGE BROKE, 2/12/04, 4/20/04 AND 6/11/04. WHEN YOU PUT GAS IN THE CAR THE NEEDLE WOULD NOT REGISTER. SERVICE CLAIMS THAT THEY KEPT FIXING IT FROM 2/12/04. *JB

Steering
Filed Apr 27, 200410 milesCA

1) VIBRATION WITH ONE OR MORE WINDOWS DOWN. 2) FRONT END PULLING TO ONE SIDE WHILE DRIVING AT HIGHWAY SPEED. TAKEN TO TWO DIFFERENT DEALERSHIPS ON SEVERAL OCCASSIONS FOR SERVICING. TOLD AT THE DEALERSHIP OF PURCHASE NOTHING WAS WRONG. THEY REFUSED TO DRIVE IT ON THE FREEWAY AT FREEWAY SPEED TO DETERMINE IF THERE WAS A PROBLEM. BECAUSE THE SERVICE MANAGER ONLY DROVE THE VEHICLE ON CITY STREETS, PULLING DID NOT OCCUR. SECOND DEALERSHIP DROVE VEHICLE ON FREEWAY AND DETERMINED THERE WAS NO PROBLEM, STEERING, ALIGNMENT, TIRES AND BALANCE ARE ALL OK. DROVE VEHICLE HOME FROM SECOND DEALERSHIP, EXPERIENCED THE EXACT SAME PROBLEM OF PULLING. I MUST HOLD THE STEERING WHEEL TIGHT OTHERWISE THE VEHICLE WILL VEER OUT OF LANE. SPEEDS DRIVING RANGE FROM 50 TO 70 MPH. TOYOTA CORPORATE STATED THERE WAS NOTHING THEY COULD DO SINCE TOYOTA SERVICE CENTERS DETERMINED THERE WAS NO PROBLEM-USELESS COMPLAINT PROCESS WHICH ONLY PROTECTS THE DEALERSHIPS. I'M TRADING THE VEHICLE IN FOR SOMETHING ELSE. I INTEND TO TEST DRIVE ANY VEHICLE ON THE FREEWAY PRIOR TO PURCHASING.

Structure › Body
Filed Apr 25, 2004100 milesFL

TOYOTA HIGHLANDER: WITH ONE REAR WINDOW ROLLED DOWN, SLIGHTLY, THERE IS VERY PAINFULL NOISE THAT IS ALMOST UNBEARABLE WHILE DRIVING AT CITY SPEEDS (30-45 MPH). MANF. STATES THAT THIS IS COMMON IN SOME VEHICLES. IN THIS ONE IT IS BECAUSE THE VEHICLE IS SO TIGHTLE SEALED THERE IS NO PLACE FOR THE AIR TO GO THUS CREATING A PRESSURE DIFFERENCE. NOTICED ON 2ND ADAY AFTER DELIVERY. DEALER FAILED TO PROVIDE US WITH INFO ABOUT THIS PROBLEM. IN FACT THEY CLAIMED IF WAS THE FIRST THEY HAD HEARD ABOUT THIS PROBLEM. NOW AFTER 10 MONTHS I WAS DRIVING ON THE INTERSTATE AT 65 MPH, WITH ALL THE WINDOWS SLIGHLTY DOWN AND THE PROBLEM IS WORSE THANEVER. THIS IS A DESIN FLAW THAT TOYOTA HAS FAILED TO CORRECT. THIS GOING TO THE LAST TOYOTA OUR FAMILY WILL PURCHASE!!! [email protected]. *AK

Equipment › Appliance › Air Conditioner
Filed Apr 16, 200416,500 milesGA

I HAVE NOW HAD MY AIR CONDITIONER'S BLOWER UNIT GO BAD TWICE IN THE PAST 6 MONTHS. IN OCTOBER OF 2003, THE AIR CONDITIONER BEGAN MAKING A RATTLING NOISE AND WITHIN A DAY OR SO, THE BLOWER COMPLETELY DIED. THE TOYOTA DEALER LOOKED AT IT AND HAD TO ORDER A PART. A WEEK LATER, THEY REPLACED THE BLOWER UNIT.... NOW, THE EXACT SAME THING HAS HAPPENED AGAIN. THE RATTLING NOISE STARTED YESTERDAY AND TODAY, THE BLOWER IS COMPLETELY DEAD. I HAVE TO TAKE IT BACK TO THE DEALER AGAIN! *AK

Engine and Engine Cooling › Engine
Filed Apr 3, 20042,800 milesPA

A FEW MONTHS AFTER THE PURCHASE OF MY NEW 2003 TOYOTA HIGHLANDER, IT HAS DEVELOPED A PRONOUNCED "TICKING" SOUND WITHIN THE ENGINE. I AM CONCERNED THAT THIS COULD MEAN THAT A PROBLEM IS DEVELOPING, AND IT IS ALSO AN ANNOYING SOUND IN AN OTHERWISE QUIET VEHICLE. I AM GOING TO REPORT THIS TO TOYOTA VIA THEIR WEB SITE. THIS VEHICLE COST ME ALMOST $35K AND I DO NOT FEEL THAT THIS PROBLEM IS INSIGNIFICANT NOR SHOULD BE IGNORED BY THE DEALER. SHOULD I CHOOSE TO SELL THE VEHICLE, I WOULD SUSPECT THIS WILL SIGNIFICANTLY LOWER THE PRICE I COULD ASK AND MAY EVEN PREVENT ME FROM UNLOADING IT ALTOGETHER. *NM

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 1, 2004160 milesMI

MY 2003 HIGHLANDER LIMITED 6-CYL. 4WD VEHICLE HAS A LOUD AUDIBLE CLICKING NOISE (SOUNDS LIKE VALVE LIFTERS TICKING) EMINATING FROM THE ENGINE SINCE I PURCHASED THE VEHICLE NEW FROM PAGE TOYOTA IN JAN '2003. THE CLICKING NOISE IS ONLY PRESENT WHEN THE ENGINE IS RUNNING. THE CLICKING NOISE IS ALWAYS AUDIBLE BUT THE VOLUME DECREASES AS THE VEHICLE REACHES NORMAL OPERATING TEMPERATURE.THE CLICKING NOISE IS VERY LOUD WHEN THE VEHICLE IS COLD. THE CLICKING NOISE FREQUENCY INCREASES WITH INCREASING ENGINE RPM AND DECREASES WITH DECREASING ENGINE RPM. THE TOYOTA RED HOLMAN CUSTOMER SERVICE REPRESENTATIVE STATED THAT THE CLICKING NOISE IS NORMAL AND CAN NOT BE REDUCED OR ELIMINATED. *AK

Vehicle Speed ControlCrash
Filed Mar 11, 2004WI

WHILE THE BRAKES WERE BEING APPLIED VEHICLE SURGED FORWARD ABRUPTLY. VEHICLE JUMPED AN EMBANKMENT AND WENT THROUGH A FENCE. *AK

Vehicle Speed ControlCrash
Filed Mar 9, 200414,709 milesWI

SUDDEN ACCELERATION WHILE BRAKE WAS DEPRESSED. VEHICLE WENT UP A TWO FOOT EMBANKMENT AND THRU A CHAIN LINK FENCE. VEHICLE WAS STOPPED BY PLACING INTO PARK. THIS ALL HAPPENED WHILE BRAKE WAS DEPRESSED FULLY.

Air Bags › Frontal › Sensor/Control Module
Filed Feb 3, 20046,000 milesNJ

AIR BAG COMPUTER SYSTEM HAD A DEFECT THAT CAUSED THE AIR BAG WARNING LIGHT TO COME ON, AND THE SYSTEM TO MALFUNCTION. DEALERSHIP INDICATED THAT AIR BAG WOULD NOT DEPLOY IN AN ACCIDENT. THE DEALERSHIP REPLACED THE COMPUTER SYSTEM.*AK

Engine and Engine Cooling
Filed Dec 29, 2003WI

TWO MONTHS AFTER BUYING MY NEW 2003 HIGHLANDER IT DEVELOPED A LOUD TICKING IN THE ENGINE. TOYOTA TOLD ME THAT THIS WAS COMMON AFTER 3000 MILES OR SO BUT THAT THERE WAS NOTHING WRONG WITH IT, NOR COULD IT BE FIXED. I THINK THIS SIGNIFICANTLY REDUCES THE VALUE OF THE VEHICLE SINCE I HAVE HAD PASSENGERS ASK ME WHAT WAS WRONG WITH MY CAR.*AK

Child Seat
Filed Dec 2, 200351,000 milesCA

OWNERS MANUAL INSTRUCTIONS STATE THAT CONSUMER CAN PLACE A CHILD INTO THE CONVERTIBLE CHILD SEAT, FACING FORWARD FROM 20-30 LBS, UNDER A YEAR OLD. THROUGHOUT THE REMAINDER OF THE INSTRUCTIONS THE INFORMATION IS CORRECT. THE MANUFACTURER HAS BEEN INFORMED OF THE MIS PRINT.*AK *PH

Structure
Filed Dec 1, 2003CA

UNABLE TO DRIVE THE VEHICLE WITH WINDOWS ROLLED DOWN. AS NOTED IN SEVERAL OTHER COMPLAINTS THIS VEHICLE IS COMPLETELY NON-DRIVABLE WITH WINDOWS ROLLED DOWN. THIS FACT IS NEVER MENTIONED TO ANY CUSTOMERS AT THE TIME OF PURCHASE. I FEEL THAT IF ANYONE BUYING A VEHICLE FOR MORE THAN 30K SHOULD HAVE ACCESS TO ANY SUCH DESIGN FLAW. EVEN WHEN ASKING THE DEALER, LATER ON, THE RESPONSE WAS THAT THIS IS A DESIGN PROBLEM. TOYOTA NEEDS TO CAREFULLY LOOK INTO THIS AS WITH WINDOWS ROLLED DOWN ON FREEWAY SPEEDS, IT CREATES ALMOST A LOW PRESSURE ENV WITHIN THE VEHICLE WITH EAR-ACHES FOR ALL PASSENGERS.*AK

Structure
Filed Oct 7, 2003178 milesCA

WITH REAR WINDOWS LOWERED A DEAFENING BUFFETING VIBRATION OCCURS FROM THE AFT CARGO COMPARTMENT. WHEN THE SPEED IS INCREASED, THE BUFFETING INCREASES TO AN UNBEARABLE LEVEL. DEALER DID NOT DISCLOSE THIS INFORMATION PRIOR TO PURCHASE. *JB

Service Brakes, Hydraulic
Filed Aug 29, 2003CA

LTR FM WILLIAM LORBER (CA) CONCERNED ABOUT THE BRAKE PROBLEM ON HIS 2003 TOYOTA HIGHLANDER AND REQUEST TOYOTA TO REPLACE THEM.*MR CONSUMER STATED THE BRAKES FELT AS IF THE MASTER CYLINDER WAS FAULTY. HE NOTIFIED THE DEALER SEVERAL TIMES AND THEY STATED THE BRAKES WERE "FUNCTIONING AS DESIGNED." EVEN THE DEALERS SERVICE PERSONNEL SAID THE SAME THING AFTER HE ALMOST REAR-ENDED A VEHICLE AT 35 MPH WHILE TEST DRIVING THE HIGHLANDER. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO TRY TO HAVE THE PROBLEM RESOLVED BUT IT WAS NOT. THE CONSUMER WAS TOLD IF HE RETURNED AGAIN FOR BRAKE PROBLEMS, HE WOULD BE CHARGED A SERVICE CALL. ONCE AGAIN THE DIAGNOSES WAS "FUNCTIONING AS DESIGNED." *PH THE CONSUMER WAS TOLD THE BRAKES ON THE VEHICLE WERE SMALLER AND WITH THE ADDED WEIGHT IT WOULD TAKE LONGER TO STOP *JB

Service Brakes, Hydraulic
Filed Aug 7, 2003GA

2003 TOYOTA HIGHLANDER'S BRAKING SYSTEM SEEMS TO BE DEFECTIVE.*MR THE CONSUMER IS REQUESTING A LEASE TERMINATION FOR THE 2003 TOYOTA HIGHLANDER IN ACCORDANCE TO THE GEORGIA LEMON LAW. *CB *JB

Structure › Body
Filed Jul 30, 200325 milesNC

I PICKED UP CAR AT THE DEALER AND THE SAME EVENING ROLLED THE REAR WINDOWS DOWN SLIGHTLY AND THE RESULT WAS A PAINFUL PULSATING PRESSURE THAT ALMOST CAUSED MY WIFE TO GO OFF THE ROAD. THIS IS WELL DOCUMENTED SINCE 2001 AND TOYOTA HAD AN OPPORTUNITY AT THAT POINT TO RECTIFY THE SITUATION IMMEDIATELY. THE DEALER SAID IT WAS THE FIRST HE EVER HEARD OF THE PROBLEM. TOYOTA RECOGNIZES THE PHENOMENON AND FAXED ME ARBITRATION PAPERS WHICH I FILED AND WAS DENIED BECAUSE IT IS "A DESIGN ISSUE" NOT COVERED UNDER WARRANT". I WILL NOT DRIVE AN UNSAFE VEHICLE AND WOULD APRECIATE THE ASSISTANCE OF THE NHTSA IN ORDER TO PREVENT NON-DISCLOSURE OF A SERIOUS DESIGN FLAW THAT IS UNSAFE AND HARMFUL TO THE EARS. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Jul 16, 20034,529 milesTX

CONSUMER FEELS THAT THE LOCATION OF THE BRAKE/GAS PEDAL ARE TOO CLOSE. THIS RESULTED IN ACCIDENTAL ACCELERATION WHILE REVERSING.*AK

Vehicle Speed Control › Accelerator PedalCrash
Filed Jul 16, 20036,000 milesTX

BACKING OUT OF GARAGE IN A HIGHLANDER AND THE ENGINE SUDDENLY RACED W/O FOOT ON GAS PEDAL, CAUSING CONSUMER TO REACT BY APPLYING THE BRAKES. CONSUMER'S FOOT SLIPPED OFF BRAKE PEDAL AND LANDED ON THE ACCELERATOR RESULTING IN THE VEHICLE HITTING THE NEIGHBOR'S HOUSE. A 2003 CAMRY WAS SUPPLIED AS A RENTAL VEHICLE WHEN THE HIGHLANDER WASTAKEN FOR REPAIR. WHILE USING THE CAMRY, THE CONSUMER WENT TO APPLY THE BRAKE FOR A STOP SIGN AND INADVERTENTLY APPLIED BOTH THE BRAKE AND ACCELERATOR PEDAL. CONSUMER RAISED HIS FOOT THEN REAPPLIED THE BRAKE PEDAL (ONLY) AND WAS ABLE TO STOP BEFORE ENTERING THE INTERSECTION.

Visibility › Power Window Devices and Controls
Filed Jul 12, 20031 milesNC

ON THE WAY HOME FROM THE DEALER WE OPENED THE REAR WINDOWS SLIGHTLY. THE RESULT WAS A PULSATING PRESSURE PAINFUL TO THE EARS OF ALL OCCUPANTS. INCREASING SPEED INCREASED THE PAINFUL EFFECT WE LATER LEARNED WAS SOMETHING EXPERIENCED BY ALL HIGHLANDERS FROM 2001. THE DEALER SAID IT WAS THE "FIRST" HE HEARD OF THIS PHENOMENON. TOYOTA CUSTOMER RELATIONS SAID THEY WERE AWARE THIS HAPPENS WHEN YOU OPEN REAR WINDOW(S) IN A HIGHLANDER AND AGREES THAT IT SHOULD HAVE BEEN DISCLOSED TO US GIVING US AN OPPORTUNITY TO PURCHASE ANOTHER MODEL INSTEAD. AT THIS POINT THIS CONDITION IS TOTALLY UNACCEPTABLE AND THE DEALER IS GIVING US NO INDICATION THEY ARE GOING TO DO ANYTHING BUT HOPE I GIVE UP. TO PURCHASE A CAR FOR $30,000+ AND BE TOLD NOT TO OPEN THE WINDOWS IS ABSURD. IT IS UNFORTUNATE I AM BEING FORCED TO GO TO ARBITRATION WHEN THE CAR HAS SUCH LOW MILEAGE. I HAVE SINCE FOUND OUT THAT THE HIGHLANDER IS ON THE NATIONAL LEMON LIST. I HOPE THIS WILL HELP ANYONE CONSIDERING THE PURCHASE OF A TOYOTA HIGHLANDER.*AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jul 10, 2003NY

WHILE DRIVING. A LOUD NOISE WAS HEARD AS IF THE VEHICLE HAD RAN OVER SOMETHING LARGE IN THE ROAD. THE CONSUMER NOTICED A LIQUID SPRAYING OUT FROM THE VEHICLE, ONCE HE PULLED OVER, THE VEHICLE WAS TOWED TO THE DEALERSHIP AND THE CONSUMER WAS INFORMED A HOLE WAS IN THE GAS TANK. HOWEVER, ONE MONTH LATER THE SAME LOUD NOISE WAS HEARD AND THE CONSUMER DISCOVERED THE GAS TANK HAD A DEEP INDENTATION IN IT. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE GAS TANK. *MR *TS *JB

Service Brakes, Hydraulic
Filed Jul 9, 2003CA

2003 TOYOTA HIGHLANDER BRAKES MALFUNCTIONING. NAR 07/09/2003.*MR THE CONSUMER REQUESTED THAT THE DEALERSHIP REIMBURSE THEM ALL EXPENSES DUE TO A FAULTY VEHICLE. *CB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 6, 2003800 milesCA

BRAKE DOES NOT WORK PROPERLY PEDAL GOES ALL THE WAY TO THE FLOOR AND IT DOES N'T STOP WHERE YOU NEED IT TO STOP I TOOK IT TO DEALER THEY INSPECT THE CAR FOR THREE HOURS AND TOLD ME THEY DIDN'T FIND ANY THING WRONG VERY DANGEROUS CAR. *AK

Service Brakes, Hydraulic
Filed Jul 3, 2003CA

PROBLEMS WITH VEHICLE BRAKES, MASTER CYLINDER WAS FAULTY. *MR THE BRAKES FADED WHILE THE CONSUMER ATTEMPTED TO STOP THE VEHICLE. THE CONSUMER WAS TOLD BY THE TECHNICIAN THAT THE BRAKES WERE FUNCTIONING AS DESIGNED. THE CONSUMER REQUESTED REIMBURSEMENT IF THE BRAKES WERE DESIGN THIS WAY. *SCC *NLM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Toyota Highlander → · Every Highlander year → · How the figures are calculated →