2017 Thor Motor Coach Compass

Routine

Owners filed 2 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Fuel/Propulsion System1
000
Engine1
000

2 safety recalls

Part 573 reports
Electrical System › Wiring18V415000
Filed Jun 19, 2018158 vehiclesThor Motor Coach

Defect. Thor Motor Coach (TMC) is recalling certain 2016-2018 Thor Gemini and Compass recreational vehicles built on a Ford chassis and equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.

Risk. An electrical short can increase the risk of a fire. Turn signal, instrument cluster or seatbelt pretensioner problems can increase the risk of a crash.

Remedy. Ford has notified owners, and Ford dealers will add a drainage hole in the driver's door stepwell and incorporate a fuse into the vehicle's wiring harness, free of charge. The recall began on June 19, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000154.

Equipment17V758000
Filed Nov 22, 2017110,400 vehiclesThor Motor Coach

Defect. Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

What owners reported

Newest filings
Fuel/Propulsion System
Filed Aug 22, 2023NC

While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 1

Engine
Filed Jul 27, 2021FL

When this RV is driven in temperatures above 91 degrees it will suddenly and without warning have a major loss of power. Vehicle will not drive above 55 mph even though it was on cruise at 68 mph. Has been to over 6 Ford dealers in 3 years and no one can find the issue. very dangerous since it has to be on the road for this event to occur.

2 of 2 complaints, reproduced as filed.

Across model years

Worst on record: 2017
YearComplaintsRecallsFiresDeathsAssessment
20231100Routine
20220100Routine
20200400Routine
20181200Routine
2017 — this page2200Routine
20160200Routine

Compare every Compass year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jun 19, 2018. Source: NHTSA Office of Defects Investigation.