2019 Tesla Model 3 complaints

MY WIFE WAS TRYING TO PARK THE CAR IN OUR GARAGE WHEN THE CAR SUDDENLY SPED UP AND HIT OUR INNER GARAGE WALL. IT THEN REVERSED BACK AND HIT THE WALL A SECOND TIME. THEN IT AUTOMATICALLY REVERSED AND PARKED ON THE NEIGHBOR'S DRIVEWAY. BOTH THE STERLING AIR BAG AND AIRBAG NEAR THE FEET DEPLOYED. THE CAR'S FRONT WAS SMASHED. OUR GARAGE WALL AND DOOR ARE ALSO BADLY DAMAGED. I HAVE ASKED TESLA TO INVESTIGATE IF IT WAS BECAUSE OF THE AUTOPILOT TAKING OVER BUT HAVE NOT RECEIVED A RESPONSE FROM THEM YET AFTER MORE THAN A WEEK.

MY WIFE HAS A TESLA MODEL 3 CAR, PURCHASED EARLIER THIS YEAR AND HAVING ABOUT 8000 MILES ON IT. THE SAFETY BELT BUCKLE IS BROKEN AND CANNOT INSERT THE SAFETY BELT TO THE BUCKLE. MY WIFE SCHEDULED A SERVICE FROM THE APP. THE COMPANY SENT AN INVOICE FOR OVER $100 FOR THE REPAIR. SHE DIDN'T HAVE ANY KNOWLEDGE ON THE WARRANTY AND SIGNED THE INVOICE. BUT AFTER THAT, I TOLD HER THAT IT IS A MANUFACTURE DEFECT AND SHOULD BE COVERED BY WARRANTY. IT IS NOT ONLY COVERED BY THE BUMPER-TO-BUMPER WARRANTY, IT IS A SAFETY ISSUE AND HAS A LONGER WARRANTY. MY WIFE THEN RESCHEDULED THE APPOINTMENT, AND CALLED THE PHONE NUMBER LISTED IN THE INVOICE, ALSO CALLED THE TESLA CUSTOMER NUMBER. CALLED EVERY DAY AND LEFT AT LEAST 3 VOICE MESSAGES. HOWEVER, SHE COULD NOT REACH ANY LIVE PERSON TO DISCUSS THE ISSUE. MY WIFE RESCHEDULED THE APPOINTMENT MULTIPLE TIMES SO THAT SHE COULD MAKE CLEAR ON THE WARRANTY ISSUE. BUT NOW SHE COULD NOT RESCHEDULE THE APPOINTMENT ANY MORE, SO SHE HAD TO CANCEL THE APPOINTMENT. IT'S BEEN CLOSE TO THREE WEEKS SINCE THE FIRST CONTACT AND STILL COULD NOT REACH ANY LIVE PERSON TO DISCUSS THE ISSUE. I'D LIKE TESLA TO CONTACT HER TO DISCUSS THE WARRANTY ISSUE ON THE SAFETY BELT BUCKLE AND FIX IT FOR FREE.

REAR WINDSHIELD GETS DISTORTED EVERY TIME THE DEFROST IS TURNED ON. TESLA HAS SEEN AND NOTED THE DEFECT, STATED THIS IS NORMAL ON ALL TESLA MODEL 3 VEHICLES, AND WILL NOT FIX THE PROBLEM. IT IS NOT NORMAL AS NO OTHER CAR I'VE EVER DRIVEN IN HAS THIS KIND OF DISTORTION WHEN USING THE DEFROST. I BELIEVE THIS SHOULD BE REGISTERED AS A SAFETY RECALL ASAP.

I JUST BOUGHT THE NEW TESLA MODEL 3 LAST WEEK FOR LONG RUN BATTERY BUT IT'S NOT GIVING ME FULL RANG OF MILES AND DROPPING CRAZY AMOUNT OF BATTERY . THE WAY TESLA IS TELLING THE PEOPLE ABOUT MILEAGE , IT'S NOT WORKING THAT WAY , I HAVE LONG RANG MILEAGE AND IT'S SUPPOSED TO GIVE 310 MILEAGE AFTER FULL CHARGE AND THAT'S ONLY REASON I BOUGHT THIS CAR BECAUSE EVERY DAY I'M DRIVING AROUND 200 TO 270 MILEAGE . BUT TRUE IS IT NOT GIVING ME THAT MILEAGE AT ALL AND JUST GIVING ME ONLY 230TO 250 ALL TOGETHER AFTER MY FULL CHARGE WHOLE NIGHT , AND SO I HAVE TO STOP BY SOMEWHERE EVERY DAY TO CHARGE MY CAR TO GO HOME WITH ENOUGH MILEAGE . FOR ME IT'S DOESN'T NOT MAKE ANY SENSE AT ALL SINCE YOU ARE BUYING LONG RANGE DISTANCE CAR AND YOU ARE NOT GETTING WHAT YOU ACCEPTING .

LAW ENFORCEMENT ENTRY - VEHICLE WAS INVOLVED IN A 10-VEHICLE CRASH. DRIVER AND PASSENGER BOTH STATED VEHICLE HAD UNINTENDED ACCELERATION. ADDITIONAL WITNESS STATEMENTS APPEAR TO VERIFY REPORT. *DT AS VEHICLE WAS TRAVELING ON THE HIGHWAY, THE DRIVER REPORTEDLY TRIED TO SLOW THE VEHICLE AS IT APPROACHED STOPPED/SLOWED TRAFFIC. VEHICLE DID NOT RESPOND AND DRIVER WAS NOT ABLE TO SLOW IT BEFORE IT CRASHED INTO STOPPED TRAFFIC. POLICE REPORT GO 51 2019- XXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

WHILE DRIVING THROUGH MY WORK PLACE PARKING LOT, MY TESLA SUDDENLY STOPPED AND DISPLAYED A FAULT CODE AND REQUESTING IMMEDIATE RETURN OF THE CAR TO A TESLA SERVICE CENTER. MY CAR WOULD NOT UNLOCK THE DOORS WHEN I TRIED TO EXIT, EITHER VIA THE TOUCH SCREEN UNLOCK ICON, ELECTRIC DOOR UNLOCK BUTTON, OR USING MY PHONE APP. I ENDED UP USING THE EMERGENCY DOOR OPEN LATCH TO GET OUT OF THE CAR TO CALL FOR ASSISTANCE. I CLOSED THE DOOR BEHIND ME BUT WAS UNABLE TO REENTER THE CAR. TRIED MY KEY CARD AND MY PHONE APP TO UNLOCK IT BUT TO NO AVAIL. THE CAR ENDED UP HAVING TO BE TOW AWAY.

AS I WAS OPENING THE PASSENGER DOOR, MY NAIL GOT CAUGHT IN THE SPACE BETWEEN THE HANDLE AND THE CAR. AS BACKGROUND, IN ORDER TO OPEN THE DOOR ONE I HAS TO PUSH THE HANDLE ON ONE SIDE FOR THE OTHER SIDE TO COME OUT, AS I WAS DOING THIS MY NAIL GOT CAUGHT IN THE GAP CREATED WHEN PUSHING ONE SIDE TEARING OFF MORE THAN HALF OF MY NAIL. THIS ALSO RIPPED THE SKIN AND I HAD TO GO TO THE HOSPITAL WHERE I GOT TWO SHOTS BECAUSE THE PAIN WAS SO INTENSIVE, AND THEN I NEEDED WRAPPING AND A SPLINT.

I WAS MOVING FORWARD AT ~15 MPH OVER A SET OF RAILROAD TRACKS ON A CITY STREET WHEN BOTH ELECTRIC MOTORS STOPPED WORKING BRINGING US TO A HALT ON THE TRACKS. THE CAR WOULD NOT SWITCH INTO NEUTRAL TO ALLOW IT TO BE PUSHED OFF OF THE TRACKS NOR WOULD IT RELEASE THE BRAKES UNTIL PUT INTO TOW MODE WHICH REQUIRED 4-5 PEOPLE TO PUSH AT THAT POINT. THERE WERE NO STEPS DISPLAYED TO GET THE CAR INTO A MODE THAT WOULD ALLOW IT TO MOVE.

REAR WINDSHIELD GETS DISTORTED AND EXTREMELY DIFFICULT TO VIEW THRU REAR MIRROR WHEN TURNING ON REAR DEFROST AFTER 2 MINUTES. THIS IS A REPEATABLE/REPRODUCIBLE DEFECT. ATTEMPTED TO HAVE TESLA REMEDY/REPLACE REAR WINDSHIELD TO NO AVAIL. THEY VERIFIED THE DISTORTION AND STATED IT IS A "NORMAL OPERATION" AS IT WAS FOUND IN THEIR OTHER VEHICLES AS WELL. THAT IS UNACCEPTABLE AS I'VE NEVER HAD A VEHICLE WITH DISTORTED GLASS UPON TURNING ON REAR DEFROST. I BELIEVE THIS TO BE A MAJOR SAFETY DEFECT.

FRONT TRUNK UNLATCHED WHILE DRIVING. MADE A LEFT TURN AT AN INTERSECTION AND RECEIVED A WARNING MESSAGE SAYING THE TRUNK IS UNLATCHED. GOT OUT AND CHECKED, THE PRIMARY LATCH IS UNLATCHED AND THE SECONDARY LATCH IS ENGAGED.

TESLA MODEL 3 THE MID AERO SHIELD WAS DAMAGED WHILE DRIVING IN THE RAIN. TESLA HAD PREVIOUS ISSUED A TECHNICAL SERVICE BULLETIN (SB-19-12-001) TO REPLACE THESE DEFECTIVE MID AERO SHIELDS BUT IT APPEARS THE NEW PIECE IS AS SUSCEPTIBLE TO RAIN WATER DAMAGE AS THE ORIGIN PIECE. TESLA IS CHARGING ITS CUSTOMERS TO REPLACE DEFECTIVE MID AERO SHIELDS WHEN THESE DEFECTIVE PRODUCTS SHOULD BE COVERED UNDER WARRANTY OR SHOULD BE RECALLED. THE ORIGINAL MID AERO SHIELD PART NUMBER WAS 1104313-00-A. AFTER THE TSB, THE REPLACEMENT PART NUMBER IS 1104313-00-B. 1104313-00-B IS AS EQUALLY SUSCEPTIBLE TO WATER AND RAIN DAMAGE AS THE ORIGINAL PART. THERE ARE OVER 2000K COMPLAINTS ON THE FOLLOWING FORUMS; FORUMS DETAILING AERO SHIELD DAMAGE IS RAIN. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/RIPPED-UNDERCARRIAGE-COMPOSITE-FROM-THE-RAIN.131903/PAGE-11 HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/UNDERCARRIAGE-COMPOSITE-TRAY-RIPPED HTTPS://WWW.REDDIT.COM/R/TESLAMOTORS/COMMENTS/BAVO7P/MODEL_3_HARD_PLASTIC_VERSION_OF_UNDERCARRIAGE/ HTTPS://TESLAOWNERSONLINE.COM/THREADS/FRONT-UNDERBODY-AERO-PIECE-CAME-OFF-ON-HIGHWAY.11820/ HTTPS://WWW.QUORA.COM/WILL-DRIVING-FAST-THROUGH-1-OR-2-INCHES-OF-WATER-DAMAGE-THE-UNDERCARRIAGE

I AM MAKING THIS COMPLAINT IN THE INTEREST OF PUBLIC SAFETY. THERE HAS BEEN A TESLA MODEL 3 CRASH IN RUSSIA. HTTPS://WWW.THESUN.CO.UK/NEWS/9700731/TESLA-CAR-EXPLODES-AUTOPILOT-FAILURE-DRIVER-TRUCK-RUSSIA/ IRRESPECTIVE OF WHETHER AUTOPILOT OR DRIVER DISTRACTION WAS THE CAUSE OF THE CRASH THE BATTERIES LITERALLY EXPLODED. THIS IS AN ORDER OF MAGNITUDE WORSE THAN THE MODEL S AND X FIRES. ** I HAVE USED THE VIN OF ANOTHER MODEL 3 WHICH IS IN A WRECKING YARD** THIS IS NOT DONE IN ANY FRAUDULENT WAY. IT IS DONE IN ORDER TO COMPLY WITH YOUR WEBSITE DESIGN. IT IS NEAR IMPOSSIBLE FOR THE RUSSIAN OWNER TO NEGOTIATE YOUR SITE AND FILE A COMPLAINT SO I HAVE TAKEN THE LIBERTY OF FILING ON HIS BEHALF.

MY CAR WAS FIVE WEEKS OLD. WHILE I WAS DRIVING HOME ON MY COMMUTE I REALIZE THE SCREEN HAD FROZE, AND THEN SUDDENLY BLACKED OUT. I THOUGHT IT WAS A SOFTWARE UPDATE AS I AM A FAMILY THAT OWNS TESLA, BUT IT WASN'T BECAUSE SUDDENLY THE ABILITY TO STEER AND BREAK OR COMPROMISED AND THE CAR HAD SPED WITHOUT ANY INDICATION AS TO WHY. I REPORTED IT TO TESLA AND THE EARLIEST THEY COULD SET FOR AN APPOINTMENT WITH SEVERAL WEEKS LATER. WITHIN ONE WEEK OF THIS INCIDENT INITIALLY OCCURRING, THIS HAPPENED AGAIN DURING TRAFFIC AND MY CAR INSTEAD OF BREAKING, INCREASED TREMENDOUSLY AND SMASHED INTO A CAR IN FRONT OF ME. I HAD CONTACTED. TESLA LETTING THEM KNOW THAT THE FIRST TIME THIS HAPPENED I WAS VERY LUCKY BECAUSE I WASN'T ON THE HIGHWAY, BUT 95% OF MY COMMUTE IS ON MAJOR HIGHWAYS IN THE BAY AREA. I SAID THIS COULD BE DANGEROUS AND I REALLY THINK THIS NEEDS TO BE LOOKED UP FASTER, I GOT ZERO RESPONSE. SO WHEN THIS HAPPENED THERE WAS ABSOLUTELY NOTHING I COULD DO AND I ROLLED AND SPRAINED MY ANKLE VERY AGGRESSIVELY. NOT ONLY THAT BUT ALL OF THE AIRBAGS IN THE ENTIRE CAR MALFUNCTIONED EVEN THOUGH I WAS ABLE TO FOCUS THE BRUNT OF THE DAMAGE TO THE RIGHT FRONT. UNFORTUNATELY ONE OF THE BACK WINDOWS DIDN'T OPEN NOR DID THE PASSENGER LOWER AIRBAG. THERE WAS NO ONE IN THE PASSENGER SEAT BUT IF THERE WAS THAT WOULD HAVE NOT GONE OFF AND THAT'S NOT OK. THERE WAS NO REASON FOR THIS TO HAPPEN AND THERE WERE NO UPDATES ON SOFTWARE THAT NEEDED TO HAPPEN AND THE CAR WAS FIVE WEEKS OLD. TESLA HAS REFU

MY TESLA MODEL 3 JUST SUDDENLY ACCELERATED AS I WAS TURNING RIGHT TRYING TO THE LOT TO PARK THE CAR. MY CAR HIT THE WALL AND THEN THE HAZARD LIGHT CAME ON.

IN SUDDEN HEAVY RAIN ON BUSY HIGHWAY (I5), THE AUTO WIPERS WOULDN'T GO ON. TO SWITCH TO MANUAL OR CONTROL WIPERS MANUALLY REQUIRES DRIVER TO TAKE THEIR EYES OFF THE ROAD FOR A SIGNIFICANT AMOUNT OF TIME TO MAKE 2 PRECISE SELECTIONS ON TOUCH SCREEN. IT WAS A BUMPY-ISH ROAD AND THIS REQUIRED ME TO TAKE MY EYES OFF THE ROAD FOR EVEN LONGER TO CLICK ON CORRECT WIPER MODE SELECTION. IT WAS A VERY DANGEROUS SITUATION TO BE IN HEAVY TRAFFIC TO LOSE VISIBILITY AND THEN HAVE TO TAKE MY EYES OFF THE ROAD TO NAVIGATE A TOUCH SCREEN. THE REAL ISSUE IS THAT NAVIGATING THE TOUCH SCREEN IS LIKE USING A SMARTPHONE WHILE DRIVING AND SHOULD NOT BE REQUIRED CRITICAL SAFETY FUNCTIONS.

WHEN IN CRUISE CONTROL MODE AND A VEHICLE CROSSES MY TRAFFIC LANE FAR ENOUGH AWAY TO POSE NO HAZARD TO ME, MY CAR SLOWS VERY SUDDENLY. THIS SLOWING FOR NO APPARENT REASON PUTS ME IN DANGER OF BEING REAR-ENDED BY FOLLOWING TRAFFIC. A SIMILAR SLOW DOWN HAPPENS IF THE CAR IN FRONT OF ME MAKES A RIGHT TURN ONTO A SIDE STREET AND MY CARS SLOWS DRAMATICALLY EVEN IF THERE IS NO REASON TO BRAKE; AGAIN CREATING A DANGER OF REAR END COLLISION.

THIS IS FOR THE 2019 TESLA MODEL 3. PART NUMBER 1131205-00-C >PP-GF20< LOCATED IN THE FRUNK (FRONT TRUNK AREA) NEAR THE AIR INLET / 12VOLT BATTERY. I REMOVE THE SHROUD PART ABOVE THE ARE INLET AND BATTERY AND NOTICED THERE WAS PLAY (UP/DOWN) MOTION BY A PANEL FASTENER. UPON CLOSER OBSERVATION , I FOUND THE NOTED PART LISTED ABOVE PARTIAL BROKEN OFF HOLDING ON TO ONE OF THE VERY THIN ATTACHMENT POINTS. I BELIEVE THIS PART IS TO HOLE THE SHROUD MATING/FASTENING PART UP BY RESTING ON THE LOWER PART ASSEMBLY. AS YOU SEE IN THE IMAGES THIS IS A POOR DESIGN, WHICH SHOWS THREE VERY THIN SLIVERS OF MATERIAL JOINING TWO PARTS TOGETHER. PART #14 IN PARTS ASSEMBLY

I WAS STOPPED AT A RED LIGHT, SECOND IN LINE. MY CAR LUNGED BACKWARDS HITTING THE CAR BEHIND ME. I HAD DONE NOTHING TO MOVE THE VEHICLE. THERE WAS SLIGHT DAMAGE TO MY REAR END AND THEIR FRONT END. MY NECK DID WHIPLASH. THERE WAS AN INFANT IN THE BACKSEAT WHO WAS INJURED IN THE OTHER CAR. THE DRIVER OF THE OTHER CAR WAS NOT INJURED. PLEASE CALL ME (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

HI, ACCORDING TO THE FOLLOWING ARTICLE: HTTPS://WWW.BUSINESSINSIDER.COM/TESLA-MODEL-S-CATCHES-FIRE-IN-SAN-FRANCISCO-GARAGE-2019-5 TESLA CEO ELON MUSK HAS SAID THE COMPANY'S VEHICLES ARE LESS LIKELY TO CATCH FIRE THAN GAS-POWERED ONES, BUT DATA FROM THE NATIONAL FIRE PROTECTION ASSOCIATION SUGGESTS THE OPPOSITE.[XXX] HAS MADE A FRAUDULENT CLAIM. HE HAS COMMITTED A CRIME. WHAT IS NHTSA GOING TO DO ABOUT THIS SERIOUS ISSUE? I BELIEVE NHTSA HAS A FIDUCIARY OBLIGATION TO THE WORLD TO HANDLE THIS SITUATION IN A RIGHT WAY. I BELIEVE IMMEDIATE ACTION IS NEEDED, INCLUDING REQUIRING TESLA INC. TO DO A RECALL IF WARRANTED. I HOPE NHTSA WOULD DO THE RIGHT THING. I BELIEVE TIME IS OF THE ESSENCE. I HOPE TO HEAR FROM YOU GUYS. THANKS. ALSO, PLEASE CONSIDER THE FOLLOWING TWO CONCERNING ARTICLES AND VIDEOS AS WELL: 1)HTTPS://KTLA.COM/2019/04/22/VIDEO-APPEARS-TO-SHOW-TESLA-EXPLODING-IN-SHANGHAI-PARKING-LOT-PROMPTING-INVESTIGATION/TESLA IS INVESTIGATING WHY A MODEL S APPEARED TO EXPLODE IN A SHANGHAI PARKING GARAGE 2)HTTPS://ABC7NEWS.COM/5283936/ TESLA MODEL S CATCHES FIRE IN SAN FRANCISCO GARAGE AREN'T THESE TWO RECENT EVENTS EXTREMELY CONCERNING? THANKS. IF YOU GUYS CAN'T DO ANYTHING ABOUT THIS SERIOUS ISSUE, CAN YOU PLEASE PROVIDE ME WITH THE NAMES OF SOME GOVERNMENT AGENCIES WHO MIGHT BE ABLE TO HELP ME? REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THREE TIMES WHEN DRIVING THE TESLA THE SCREEN STARTS FLASHING, THEN EITHER GOES BLACK OR FREEZES. THE TESLA'S SCREEN IS FOR NAVIGATION AND DRIVING SETTINGS. IT'S VERY SCARY TO DRIVE WITH A FROZEN SCREEN BECAUSE THE CAMERAS DON'T WORK: AND THE INTERACTION WITH THE FUNCTIONING OF THE CAR IS UNKNOWN. WHEN I ASKED TESLA FOR A SERVICE REQUEST TO FIX IT, THEY SAID FIRMWARE WILL BE PUSHED TO THE CAR WHEN IT WAS DEVELOPED BUT GAVE NO TIMETABLE. THEY CANCELED MY SERVICE REQUEST. OTHER PEOPLE WITH MODEL 3S I KNOW DO NOT HAVE THIS PROBLEM WITH THEIR CARS.