2018 Tesla Model 3 complaints

RECALL NEVER COMPLETED FOR MY CAR. WAS FROM 2021. WORRIED THAT REAR CAMERA MAY FAIL AND CREATE A DANGEROUS SITUATION.

Horn button does not active horns

I have a 2018 Tesla Model 3 that was involved in an accident on 10/12/2024. It has Enhanced Autopilot, which was the most advanced version of self driving when I bought the car. It was engaged in "Navigate on Autopilot" on the freeway. The car was following the freeway as it veered to the left, but then it stopped following the lines and crashed into the side of the freeway. The result of the accident was a total loss on the vehicle. I had shoulder and neck pain that have not required serious medical attention, but it was almost a week of discomfort and difficulty sleeping. My insurance company has deemed the vehicle a total loss and I will have to get a replacement. There were no warning alerts and the vehicle did not recognize that it was leaving the freeway lines. I was not going over the speed limit. The car did not prompt me to take over the vehicle because of danger. It just went straight towards the freeway guardrail. The car is not drivable due to the damage it sustained.

I was driving (~42 m/h) my Model 3 Tesla on a freeway and the traffic in front of me suddenly slowed down. The driver in front of me (she was a new driver with a new car) braked hard and came to a complete stop even though the traffic in front of her was moving. I ended up colliding with her as a result. I would have expected the Tesla Forward collision system or the Automatic Emergency Braking system to have activated and prevented this crash. Further, it seems Tesla brakes behave differently when it is fully charged as the engine braking does not engage. In fact the car seems to accelerate instead. If the Tesla Forward collision system and the AEB do not work and prevent such accidents, what is the point of having these systems?

On August 2020, Error showed on dash: Front passenger safety restraint system fault/Contact Tesla Service. Took to Tesla to investigate, and they perform service based on bulletin [XXX] ). The error message then returned exactly a year later August 2021, but Tesla denied that it was the same issue and had to charge for this repair since car was out of warranty. Since then I have met with other owners that had expressed the same situation and I wanted to officially document this in case in need to become an actual recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Got warning about front drivers safety restraint failure on screen. Airbag warning began to display on the side showing if an accident occurred, they would not deploy. Talked with Tesla representatives and was told this is a known issue but would not be covered. Seems to be faulty wiring from chair moving over time based on what I was able to read. Error code was rcm_a021.

Front Passenger Safety Restraint System Fault error. Tesla is indicating this is out of warranty but seems this is a very pervasive issue with an important safety mechanism on the car.

The rear camera routine fails to activate. I wonder if this related to the trunk harness issue. I tried contact Tesla, but they want to charge for a repair.

On [XXX], I started driving to work when I heard an click from my front wheel. The car was driving without any problem. After a while when making a U-turn, the car front wheel got completely locked with a "grinding sound" and I lost control of the car. Fortunately, it was at low speed and I just stopped driving, If it was at high speed, it could've been a horrible situation. I had to park my car, call Tesla and tow the car to them as it was not drivable. After initial evaluation, they said the bolts of the right suspension lateral arm were not only loose, but detached and fell off, so there was physical locking between the wheel and the lateral arm. Also the bolt attachment site at the subframe was completely worn out so they needed to change the whole subframe and both lateral arms. Beside a clear RECALL from TESLA models 3/y made between 2018-2020 about the exact same issue, and this event being for the same exact problem, Tesla keeps not appreciating that and says that recall is gone. Tesla says the loose component will be audible before it completely separates, but it was not in my case. Looking at people's posts in public media, I strongly believe Tesla is ignoring this life-threatening deficit in these cars and models and this can put the lives of many drivers at risk. While I paid out of pocket for repairs, I'm more concerned about the safety of driving my and similar cars at the moment, so I request adequate investigation. Here is some evidence: [XXX] [XXX] [XXX] . [X

I was called told suspension issue unrelated to accident. Sounds like a recall from the same year and same model. Could it be under this recall? Suspension: Front Recall date 2023-03-30 Recall no. 23V235000 Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame. Recall consequence A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash. Recall action Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed May 30, 2023. Owners may contact Tesla customer service at 1-877-798-3752 (tel:1-877-798-3752). Tesla's number for this recall is SB-23-31-001. This recall is an expansion of previous re call number 21V-835.

Concern: I See the error message on my screen like restraint system fault require service. when I contacted Tesla for Sevice Repair I got an estimate which includes following fixes for a charge of 1,804.02. They are not covering for this saying the car is out of warranty. Seems like Tesla is aware of this issue and impacting many other Tesla's for 1) FIRST ROW SEAT HARNESS ASSEMBLY - RIGHT HAND(1489060- 03-G) 2) FIRST ROW - SEAT BELT REMINDER SENSOR BOX CLIP(1130363-00-B) 3)Correction: Replace Front Passenger Airbag And Update Vehicle Configuration - Remove and Replace

What component or system failed or malfunctioned, and is it available for inspection upon request? “Front left safety restraint system fault” error code “RCM_a021” How was your safety or the safety of others put at risk? It appears as though the seatbelt or airbag may not function properly when needed. Has the problem been reproduced or confirmed by a dealer or independent service center? No but it has been on every time I drive. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, upon requesting inspection, I was quoted 400$ Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, it appeared periodically before but now it’s constant as of 9/29/2024

Car was making clunking sound, so made an appointment with service center. Before appointment, clunking sound stopped. Around the same time the clunking stopped we found a bolt in the driveway. Took into service and was told a bolt was missing from the lower lateral link which sounds quite concerning. I'm told by others had both bolts fallen out the wheel would have tipped inward or outward and damaged the fender and possibly caused an accident. I searched recall notices and I found recalls and/or bulletins with the same problem in similar but not the same VIN range as our vehicle and have read of others with similar problems not covered by recalls. There had been no previous work done on the front suspension.

Seems that when brake pedal sensor can trigger a "pressed" reading when not actually being pressed. The only way to turn off the car manually is defeated by, you guessed it, depressing the brake pedal. This causes the vehicle to remain on and unlocked. Even if you are able to leave the vehicle in a locked park state, at any point, the sensor can register a "pressed" reading and essentially unlock and turn on the vehicle. I see this as a extremely serious safety issue. The issue seems to occur randomly at first and then more frequently. It can be confused with a known seat sensor issue which seems to also cause the same symptoms.

Tesla model 3 Power Conversion System failure which will now limit the car charging to 16 amps (half the normal charge rate). This is a common failure which should be recalled

My vehicle has a faulty seat sensor in the drivers seat. In some instances my car remains on without my knowledge when exiting. I return to the car with the headlights on and the main info screen on as if there were someone seated inside. Since this is a keyless electrical vehicle, we have been trained to just exit the vehicle without pressing a off button or turning a key to the off position and removal. Also when entering the car and first sitting down in the seat, the car then turns off completely after closing the door. The car will turn back on after buckling the seat belt or pressing the brakes. After researching to see if there was a fix or if it was a known issue I stumbled upon a large number of people and threads that are having the exact same problem. Even after I have turned on the pin functionality to drive the car, of what use is this if the car remains on after exiting and anyone can access the car while the pin was already entered. Anyone could have accessed my vehicle during these times and the security function was not active (Sentry Mode) because the car thought that the primary driver was inside. The first instance of this happening was back in 2020. But it could have potentially started much sooner. The incident in 2020 was bothersome enough to remain in my recollection. It happened during a road trip from Corona CA to Mammoth CA at a charging station located in Lone Pine CA.

The driver's side rear door handle is defective. The chrome wrap around the door handle is I believe aluminum that does not adhere properly to the plastic handle, resulting in the wrap coming loose and have caused cuts to the fingers of unaware passengers. Tesla has requested $350 to fix what is an obvious safety hazard. Others are discussing this online: [XXX] [XXX] The online reports always call out that it's the same door - rear driver's side - indicating to me an installation flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Tesla Model 3. The contact stated that while operating the vehicle, the message "Front Driver’s Side Safety Restraint Fault" remained displayed. The cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 35,000.

The contact owns a 2018 Tesla Model 3. The contact stated while operating the vehicle, the "Front Passenger Safety Restraint System Fault" message remained displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The contact stated that the failure had occurred previously with the front driver’s seat, the rear middle seat, and the rear passenger’s side seat. The vehicle was repaired at the local service center. The manufacturer was not contacted. The failure mileage was 80,000.

I am reporting a safety concern with my Tesla Model 3. The vehicle is equipped with both a high and low horn, and the low horn in my car has failed. After discussing with other early production Model 3 owners, I’ve found that this is a widespread issue affecting many vehicles. A failing horn is highly unusual in modern vehicles, and I believe this issue should be addressed through a recall due to its frequency among Model 3 owners. Tesla has quoted $400 to repair the horn, which seems unreasonable for a critical safety feature. It's important to note that some owners may not report the problem if only one horn (either high or low) is affected. However, the failure of either horn poses a significant safety risk, as the reduced sound output may not be sufficient to alert other drivers in emergency situations. I believe this defect requires further investigation and should be considered for a recall. Thank you for your attention to this matter.

The MCU in my 2018 Tesla Model 3 failed after a software update, rendering several key safety features inoperable, including the car’s cameras and Autopilot functions. The vehicle currently has 16,600 miles and had previously received an MCU replacement in 2022. This most recent failure occurred during a firmware update, which got stuck at 50%. The Tesla Service Center confirmed that the MCU needs replacement again, but I was not given clear diagnostic logs or evidence of a pre-existing hardware issue. Due to this failure, the rearview camera, blind spot monitoring, and Autopilot features are no longer operational, which directly impacts the safety of driving the vehicle. These features are critical for safe operation and are standard in ensuring driver assistance, situational awareness, and accident avoidance. The issue has been inspected by the Tesla Service Center, and they proposed replacing the MCU at a significant cost, though no prior warning signs or messages appeared before the failure during the update.

The contact owns a 2018 Tesla Model 3. The contact stated that there was an abnormal sound underneath the vehicle. There were no warning lights illuminated. The front passenger restraint message was displayed. The contact received notification of NHTSA Campaign Number: 24V376000 (Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, where it was diagnosed that the front lower link was tearing. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 37,000. Parts distribution disconnect.

I have an error on my car, have had this for almost a year now, Front Left Safety Restraint System Fault. This seems to be a safety issue that Tesla should recall. I have seen thousands of online posts related to this same issue. .

On 9/6/2024 I was driving on I-10 E going about 70 mph in the left lane. I had engaged the cruise control but not the Autopilot because I’ve had dangerous experiences with the Autopilot phantom breaking and misinterpreting cracks in the road as lane markers and dangerously changing lanes. So even though Inoaid thousands of dollars for Autopilot I never use it. So I was driving approaching a big rig in the lane to the left of mine and the sun was low in the sky casting a shadow on the road. The car thought the shadow was a car and slammed on the breaks and almost came to a complete stop until I pressed on the breaks to release the cruise control. We are very lucky the car behind us didn’t hit us. The car behind us almost hit us and my passenger and I both sprained our necks. The same exact thing happened 5 minutes later. After that I am too scared to use cruise control which is very inconvenient when on a road trip. My car is a 2018 Tesla Model 3 that is equipped with LIDAR radar when I bought it, however Tesla turned this feature off awhile back. I never had issues with cruise control when the LIDAR was still enabled. I am very angry that a carmaker can turn off a safety feature that I paid for without my consent. I would have bought a different electric car if I had know I’d have to go back in time to the 1990’s before cruise control was invented. Most cars use some kind of radar for their cruise control systems and this seems to much safer. There are many, many complaints o

Occupant classification System (OCS) for front passenger seat kept alerting while driving both with and without any person or object in the seat. I contacted Tesla service center and they stated that the occupant classification system (OCS) AND the front passenger airbag require replacement, otherwise the front passenger airbags will not function properly in a collision. I asked if this was a recall or covered by warranty, and they said no.

I was involved in a rear-end collision where I was completely stopped at a green light due to traffic congestion and the person driving behind me hit my car from behind that caused me to hit the car in front of me. The impact was hard that the Tesla model 3 immediately turned on the hazard lights and called 911. The screen of my Tesla model 3 stated "airbag deployed;" however, no airbags deployed. The Tesla immediately became inoperable and did not let me drive the car to the side of the road out of traffic. Also, the Tesla did not let me change to towing mode (since the screen eventually went black); which made it more difficult to tow the vehicle out of the way of traffic.

The car's horn has stopped working. A car was entering my lane almost running me off the road and I could not alert the other driver because the horn wouldn't work. The car has not been inspected by the dealer, police or insurance yet. I received no warning lights or messages before the failure. problem was recognized on 8/30/24. This seems to be a known issue that Tesla has not addressed. Estimate they have given for repairs is $195.00

Error code: RCM_a021 Front left safety restraint system fault. It appears this is a very common safety problem for many Tesla 3 owners and I believe it’s due to faulty design - shall be a recall paid by Tesla ! Please search on google.com, enter the error code above and you will see many complaints for the same issue…

Front passenger safety restraint system fault error. They tried fixing and it started the next day again. Now they want to replace this along with my airbag. This seems to be a consistent issue reading forums online. This is a manufacturing defect and major safety issue.

RCM_a021 Front left safety restraint system fault RCM_a056 Front passenger safety restraint system fault I have been noticing this error on my Tesla Model 3. Also, I researched on it and found out numerous people are having same problem. So, since it’s safety related issue there should be recall to fix it.

I started getting this alert on my screen a few weeks ago: RCM_a056 "Front passenger safety restraint system fault" Service Required. Tesla says the warranty only covered this issue up to 60,000 miles and I'm at 61,000. They are quoting like $2,000 to fix. They say they have to change something in the seat (sensor) and change the air bag since new sensor is not compatible with old airbag. Looked up issue and it seems to be common happening at before and after warranty for a lot of people. I see different quotes from $500 to $2000 (mine was the highest). This should be a safety recall. I do not suspect too many people getting this fixed on their own their due to the expense.

Tesla has completely changed the user interface on a few occasions. It is now dangerous for me to try to change the danged radio station if the car is in motion because of the amount of attention to the display needed to locate and select something, even stations I regularly listen to. In a prior version the ones I regularly used easily popped up in a small area. It takes multiple touches just to navigate through to the station I last listened to. This is the worst they've done, but they regularly change the User Interface for no particularly good reason/benefit. Cars should be easy to use.

Error message in passenger airbag restraint system. There is a known issue where the cable bundle in the seat wears with movement of the seat, causing a short. Tesla has redesigned the bundle and it’s using a new airbag, but will only replace the faulty bundle if it fails while under warranty. It is a >$1900 Repair for the customer. Upon my research, this happens frequently even in the first year of the car. My car has 39,000 miles on it is faulty already. They can’t replace the bundle because the new Improved bundle requires a different airbag, increasing the cost of the consumer

For the fifth time since the car was purchased new, it is displaying a warning that there is a passenger airbag fault. This has been repaired previously four times by Tesla, on 8/04/20 (28980 miles, replace OCS filter module), 2/10/21 (35831 miles, replace front passenger seat), 1/06/22, and 5/08/23 (52891 and 82293 miles, both replace OCS filter module). It is now showing this warning again (106507 miles, 8/22/24) for the fifth failure. This is extremely concerning that an airbag may not deploy properly or even might deploy when not warranted. Since the car has been repaired so many times for the same recurring problem it suggests there is a systemic issue with this component which should be addressed properly.

I recently took my car in for a recall for the trunk wiring harness and have never had any major issues since I purchased it in 2018. Since replacing the recalled harness, I’m starting to receive several alerts from my driver assistance system (emergency brakes, camera failure). I called a service tech who mentioned there’s either a failed camera or a failed wiring harness. Looking online, I was shocked to see hundreds of other owners with a 2018 model 3 also experiencing the same issue in 2024 (assuming after they replaced the recently recalled harness). I strongly believe that these two issues are related and that the camera should be replaced alongside the wiring harness. Several people on this forum have been quoted hundreds or thousands from tesla to replace the harness (including myself) and are taking matters into their own hands by replacing with after market parts. This is a serious safety issue since the cameras control all self driving functionality. I’m shocked that it’s not already been addressed through a recall! The first time my system had gone out while on Autopilot, the car flashed and sirened and asked that I take over. Since then all my driver assistance features including my rear camera are no longer functional. Please see this forum where several others are experiencing the same issue on their 2018 Model 3s [XXX] Attached are error messages from my car and screenshots from the forum above where people have described the DIY fix and the costs quoted by Te

My Tesla has been displayed a warning error message "Front passenger restraint system fault". This is a safety issue, I searched online and it looks like this is a common problem for the 2017-2019 Tesla Model 3. Many of the owners were fortunate if the issue happened before the expiration of the warranty which Tesla fixed it for free. However, this issue happened after warranty expired. I took the car to service center, they estimated the fix would cost over $3200 (see attached). Tesla claimed that the fraudulent module cannot be replaced as it's no longer support the older version of the airbag system. To fix the problem, it will have to replace the airbag, seat cushion and harness system. This is clearly a defect with the original equipment where manufacture does not support or provide replace with original parts.

If both brake and throttle pedals are depressed simultaneously for a fraction of a second the software does two things: 1) raises a warning to that effect on the computer display and, 2) greatly reduces motor output, limiting acceleration. Item two is the safety concern. Removing the foot from the left pedal does not immediately remove the power restriction. There is a few second delay for that to take place. As a result I find myself expecting to be able to merge rapidly or complete a turn, or cross in front of oncoming traffic but am left in a precarious position in traffic unable to move as expected to avoid a potential collision. This is a behavior that I have not experienced with a conventional engine powered vehicle. In addition when this two-foot power-down mode is waiting to clear, and I am sitting stationary on a steep up incline, the vehicle can slip backwards downhill. The only solution to this issue may be to push the park button on the right control stalk to stop this rolling.

I randomly received an alert indicating “Front passenger safety restraint system fault” on my Tesla’s display. When I look this up, it indicates that the airbag may not deploy correctly in the event of an accident due to a seat sensor malfunction. When I contacted the service center, they quoted me at $1500 to repair this critical safety issue (involves replacing the seat sensor and reconfiguring airbags so that they will properly deploy). I believe this should be a recall and not something customers have to pay out of pocket to drive their car safely.

The contact owns a 2018 Tesla Model 3. The contact stated while driving at an undisclosed speed, the seat belt warning light illuminated. The contact stated that the seat belt was inoperable, and the front seat restraint system failure message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 99,508.

Vehicle started to display error message of "front left safety restraint system fault" intermittently, then would come on after the vehicle runs for about 5 minute and stay on. According to online forums, this is a common issue with Tesla Model 3, primarily related to the frequent movements of the seat (use of easy entry function). There appears to be electrical wires / sensors that can be damaged or pinched from moving the seat. There is no other issues aside from the safety alert. Tesla quoted more than $700, mostly in labor, to evaluate root cause of the issues. This can be a potential safety issue (not sure how this affects seat belt and/or airbag deployment), and it is not due to negligence or misuse of the vehicle; rather, this appears to be related to the design and quality of vehicle and should be covered by Tesla as a recall to fix the issue.

During the first 5 years of ownership and while under warranty I experienced many creaks in the suspension that did not sound normal. I took it to the Tesla service center many times but was often unable to reproduce the sound when needed and told there was nothing they could do. When a technician did finally hear the sound, Tesla resealed the ball joints at no cost. This was a short-term fix and the problem persisted. After doing some research on my own I have found that this is a known defect in my car model along with the control arms often failing which can cause loss of control of the car. I am now over a year past my warranty and the control arm did in fact fail at 46,000 miles. I experienced a loud creak/rubbing sound when driving over any uneven surface. This happened overnight and was not due to any incident. When I brought the car for repairs and inquired about all of this I was told that this is normal wear and tear and that because it is such a heavy car it is not an unusual repair. I pressed the technician sharing the information I had researched and he said that he would not charge me for the labor. Because this is a known defect and I have read about many owners having to replace the control arms multiple times (often at very low mileage), I continued to argue for no cost to me which was finally granted. That being said, Tesla definitely knows it has a defective product and is doing everything it can to make owners responsible for any cost.

My 2018 Tesla Model 3 is experiencing an intermittent "Front Left Safety Restraint System Fault". This error message, appearing on the main display, suggests an issue with the driver-side airbag, seatbelt pretensioner, or related components. The fault seems unrelated to seat occupancy or weight, as it occurs both with and without a passenger. While the error message eventually disappears after restarting the vehicle, its recurring nature is concerning and raises safety concerns about the airbag deploying unnecessarily or failing to deploy in an actual collision. This problem appears similar to those reported by other Tesla Model 3 owners, suggesting a potential systemic defect in the safety restraint system that warrants further investigation by the NHTSA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car reports RCM a056 error related to Occupant Control sensors. This is apparently a common problem for this year and model (related car forums and social media report > 100 such incidents that I can find), but is not covered ($1700 repair). This should be a safety recall.

Seat occupancy system failure received. June 27, 2022 Mobile service inspected for wiring damage, as common cause. recommended appt at service center. Sep 2, 2022, could not fix issue, had to replace entire passenger seat. July 23, 2024 took car to service center for seat occupancy system failure received. Tesla stated I needed to pay for lumbar seat occupancy system sensor as it was failing. This was the same part (seat that was replaced in Sep of 2022). This part was 22 months old. Parts and labor for this part was $955. In addition, they stated this new part is not compatible with the existing seat occupancy system sensor in the seat portion of the seat and also not compatible with the passenger air bag. These parts including labor were an additional $1,500. These parts were not defective. Tesla has developed a new part of the safety system which is not backward compatible with other parts of the safety airbag system. This is improper practice and the cost for upgrading their defective manufacturing practices of safety systems should not be passed on to the customer.

The suspension: the control arms and lateral links suddenly stopped working. No trauma to car. Car only has 25, 000 miles. Very dangerous as car and steering could have stopped working suddenly and cause death and an accident. No warning lights went on at all. Only a sudden grinding and clanking sound. I had to pay over $2000 out of pocket to repair and I had to wait a full month before they were able to diagnose and repair it. It was diagnosed and repaired by a Tesla dealer.

Front Passenger Safety Restraint System Fault continually chimes and then goes away again. Appears to have loose or faulty wiring. This is directly related to the passenger airbag system, so very concerning. -Tesla inspected this back in March 2020, with no repair, -Inspected it again in August 2020 and found an error related to the left curtain airbag connector and repaired under warranty using a Wire harness Repair Kit. -Same fault started again in 2023. Tesla recommended bringing into the shop for inspection and is quoting $800 to repair, so I have not taken it in yet as I believe this is a manufacturing defect that I should not have to pay for.

Getting a "front left safety restraint fault" warning when moving the driver seat...is a known issue in tesla forums where the seat wiring harness is not secured properly and either a wire is crimped by the seat mechanicals or a wiring harness is pulled loose...

Front control arms are indicating loud noises suspected to be failure of these components. The vehicle handles poorly at speeds over 35 mph as a result. I contacted Tesla and they were to schedule a service appointment back in May but it hasn't happened. The internet shows this to be a very common issue with selected recalls for these components. I never received a recall notice. My car is out of warranty for both mileage and length of time.

Starting Jun 15 2024 an error came up saying "Left Restraint System fault" after a remote software update for Model 3 2018 Tesla The Alert comes up intermittently & Tesla requires $359.50 to change First Row Seat Harness Assembly - Left

The contact owns a 2018 Tesla Model 3. The contact stated that after taking the vehicle for service, the contact was made aware that the front suspension lateral linkage bolt had detached and that the bolts were damaged. No warning lights were illuminated. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V235000 (Suspension); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 51,000.