I WAS DRIVING DOWN A ROAD AT 45 MPH WHEN MY CAR TURNED OFF SUDDENLY. ALL THE LIGHTS ON THE DASHBOARD LIT ON. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, SLOWLY. I TURNED OFF THE CAR AND IT TURNED BACK ON WITH NO PROBLEMS. I DROVE HOME, AND DROVE IT TO MATT SLAP SUBARU IN NEWARK, DELAWARE THE NEXT MORNING (TODAY). I SPOKE TO THE PRODUCT SPECIALIST, DENISE. SHE SAID TO KEEP DRIVING IT AND SEE IF THE PROBLEM HAPPENS AGAIN, AND AT THAT POINT THEY WILL DO A DIAGNOSTIC TEST. I INSISTED THAT THEY ADDRESS THE PROBLEM, BUT THEY INFORMED ME THAT IS NOT THEIR PROTOCOL. I FEEL THIS IS A SERIOUS SAFETY CONCERN--ONE THAT SUBARU IS NOT TAKING SERIOUSLY. AS FAR AS I KNOW, THE DEALERSHIP HAS NOT FILED A REPORT TO SUBARU OF THIS ISSUE. FORTUNATELY, I WAS ONLY GOING 45 MPH AND WAS ON A ROAD WITH A SHOULDER WITHOUT HEAVY TRAFFIC. HAD THE CIRCUMSTANCES BEEN DIFFERENT, THIS COULD HAVE CAUSED AN ACCIDENT. IT SHOULD NOT HAVE TO OCCUR TWICE BEFORE SUBARU CONSIDERS A FIX. ONE SHUT DOWN IS ENOUGH.
2017 Subaru XV Crosstrek
Owners filed 3 complaints about this vehicle with federal regulators, most often about the engine. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Visibility/Wiper | 1 | 0 | 0 | 0 | |
| Vehicle Speed Control | 1 | 1 | 0 | 0 | |
| Electrical System | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsI WAS SLOWLY PULLING INTO THE GARAGE AND WHEN I WENT TO APPLY THE BRAKES, THE CAR UNCONTROLLABLY LUNGED FORWARD AND HIT THE CAR IN FRONT OF ME. THE FLOOR MAT WAS NOT AN ISSUE AND WAS SECURE. ALTHOUGH THE BRAKES WERE BEING APPLIED, THE CAR SUDDENLY LUNGED FORWARD.
SIDE VIEW MIRRORS, BOTH LEFT AND RIGHT ARE MOUNTED 8'" BEHIND FRONT OF DOOR CREATING VERY LARGE BLIND SPOTS FOR DRIVER. FOR SHORT DRIVERS WHO DRIVE WITH THE SEAT IN A FORWARD POSITION THE VIEW THAT THE MIRROR PROVIDES IS VERY LIMITED.
3 of 3 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.