2020 Subaru Outback complaints

The windshield on my 2020 Subaru Outback spontaneously cracked while I was driving the vehicle on a cold morning (01/20/2021). This crack is the second such spontaneous crack that has occurred with this same vehicle. The first crack occurred in the original windshield in June 2021, after which the original windshield was replaced with an OEM windshield. This second cracking event occurred with the OEM replacement windshield. About 30 minutes into driving the vehicle at freeway speeds (65 mph), a crack with a total length of about 10 inches (5 inches vertical, 5 inches horizontal) formed spontaneously mid-length on the windshield beginning from the bottom edge of the glass. The formation of the crack occurred quickly and was associated with a loud snapping sound. The path of the crack traveled through the location of a small (2mm x 2mm) chip in the glass located approximately 2 inches from the bottom edge of the glass. This chip in the glass occurred at least 2 months prior to the cracking event and was the result of an impact from a small rock (about 1cm x 1cm). No additional damage or impact force had occurred on the chipped location between the creation of the chip and the cracking event. If the crack had been larger and the associated snapping sound louder, the startling nature of the event and loud volume of the snapping sound would likely put someone driving the vehicle at risk of reacting in a hazardous fashion and result in a crash. Furthermore, since the Subaru Outbac

Windshield: Mid December noticed crack along right lateral side of windshield when car parked in garage. No preceding incident noted. Garage temp 40 degrees. Had windshield replaced with original Subaru replacement windshield at Safelite on 12/31/21. On 1/20/22, while driving 60 mph on highway, 33 degrees, snowing, wipers and defroster on, heard noise like a rock hitting windshield, and noticed a crack from the bottom/ middle of the windshield. There were no cars within 300 feet of my car so I doubt a rock was kicked up to hit my windshield. I believe windshield is defective. Will have it replaced again. Although this repair is covered by my insurance, repeat claims like this will cause insurance rates to go up for all consumers.

Battery draining and constant jump starting. If the car is not driven for a few days the battery is drained out. This has happened on more then one occasion. The vehicle has only 11,339 miles on it. Take it to the dealer and they claim dome lights were left on. Well a fully charged battery leaving a led dome light on won't drain the battery beyond starting. Of course they do a battery test and nothing is wrong. Well, after you drive it of course it will test good. This issue needs to be looked at or at least addressed in some form

We bought a 2020 Outback used with 12k miles from local Honda dealership July 2021. At 18k miles we took it in for service and were told there was gross misalignment and all the tires were worn down and needed to be replaced. The Subaru dealership made it sound as though this is a recurring issue with the 2020 Outbacks - the alignment is going off early and the tires are wearing down very fast. This is the car our nanny uses to transport our kids - we are concerned that there could be other families out there that don't realize how quickly their alignment and tires are going downhill and could result in safety issues.

The battery on the vehicle began dying repeatedly. At first, the service provider said there was nothing wrong, however the vehicle died again the next day after inspection. Subaru replaced the battery after I brought it in a second time and the vehicle died again the next day. I brought it in a third time, and It turned out that there was a problem in the electrical system that was draining the battery. Subaru has since fixed the issue but I had heard that lots of other Subaru Outbacks were having the same problem so I wanted to report this.

The car fails to start in cold conditions (~20 degrees F). This behavior started less than 18 months after taking possession of the vehicle and ~6000 miles.

Purchased my outback in January of 2020, Sometime in that same month I noticed a small crack in the windshield, down at the bottom on the passenger side. No idea how it cracked. by the next day the crack had grown to over 8 inches. I called subaru dealership and they stated that wasnt covered under warrantee and that they didnt deal with insurance companies directly so I would have to get it fixed by them, pay up front and get my insurance company to reimburse me directly. Called my insurance company and they said to just go to safelight. I explained it was a brand new car and I wanted original factory glass and they said ok. work was done, safety eyesight recalibrated and car was brand new again. Fast forward to today (jan 5 2022), about exactly 2 years from the first time. Driving down the road, heard a pop, didnt see a rock or debris hit me, look at the windshield and see a small crack in the uper driverside windshield. Knowing how fast the last crack grew I immediately headed to safelight. By the time I arrived there, the small crack (about 1/4 inch) had grown to over 12".

The contact owns a 2020 Subaru Outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield had cracked on the passenger’s side. The contact indicated that no object had struck the vehicle to cause the failure to occur. The manufacturer was notified of the failure. The local dealer was not yet notified of the failure. The failure mileage was 15,000. It was determined by the dealer that something very small caused an extremely tiny impact not an internal issue.

The windshield cracked with no apparent impact from an object. While driving, a loud pop sound was heard and a 10" long curving crack appeared on the left side of the windshield.

Battery issue: 2020 Subaru Outback When I purchased the vehicle in April 2020 I drove it for 3 Months then the battery died. The Dealer told me it was a faulty battery and then replaced it. (Battery #2) For the last year and a half I've been experiencing Problems starting/Navigation & Display Screen not working correctly. Three days ago guess what happened? My Battery died again....Called the Dealer and they told me to bring it right down and they'll look at it. They charged the battery and said you're good to go! I told them that is not the answer because as soon as I leave the battery is going to die again! They looked at me and said OK we'll put it on the big diagnostic machine and sure enough it came back with a need a new battery report! So they replaced it! (Battery #3). On the way home from the dealership I turned to my wife and said this car is not safe. It's like driving a moving time bomb. You'll never know when it's going to die again. That's when I decided to look it up and there it was "Subaru Battery law suit". Could you please help me? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The TomTom navigation system quits unexpectedly while driving and if the Adaptive Cruise Control is on it will stop working and the car will begin to slow down. The computer screen will go black and then a message will come on saying the Navigation System is starting. The system will then reboot. This has been reported to Subaru and Subaru tried to replicate the problem at the dealership, but they were unsuccessful. Subaru Corporate has acknowledged the problem, but offers no solution. Safety was impacted because you suddenly start to slow down and any car following you may not know you are slowing down because the brake lights do not come on.

The contact owns a 2020 Subaru Outback. The contact stated on multiple occasions both the front passenger’s and driver’s side window had become stuck and would not close or open. The vehicle was taken to a dealer who diagnosed that the window regulators and window tracks were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 28,000.

1.) Headlights. They are extremely bright to oncoming traffic and oncoming traffic is always flashing or beaming you with their high beams as they think your brights are on when they are not. This is dangerous. Also LED lights do not put off enough heat and the headlamp body itself freezes over in cold rain or snowy conditions severely reducing your ability to see during low light situations. Wipers. The windshield wipers do not last. They should be silicone and they are rubber which is terrible for longevity.

The EyeSight system will randomly not load at times and need to be reset for Rear Automatic Braking and other EyeSight safety features to become available. This usually only occurs within 30 seconds of engine startup but always occurs when plugging in a phone with Android Auto (a phone with Apple Car Play has never been used for verification). Warning message is displayed on driver's side message center stating EyeSight, RAB, and other safety features are not available. Reproduction of problem is difficult as it seems random.

Battery inexplicably drains overnight. 1st occurrence was on 21 December 2021 and second occurrence on 25 December 2021. Car is stored in garage, located in Ponte Vedra, FL and is used daily. Mileage is 31,000 miles.

Windshield developed spontaneous crack on bottom edge of driver side extending 12-18” in line of sight of driver. There was no impact or stone hitting the windshield. Drove car for 30 minutes and parked car to go shopping. 5 minutes later the crack developed while still parked. Vehicle to be inspected by local dealer on December 29, 2021.

The left and the right front windows won't roll up when you push the button to roll up the driver side, it goes up and goes down and doesn't shut at all you have to turn off the car to stop it, super dangerous, and the right passenger window doesn't go down or up at all with the driver control on the door. You know what else is INCREDABLY DANGEROUS? THE LED LIGHTS THAT ARE ACTUALLY RETINA BLINDING! THEY BLIND ME AND I'M IN MY OWN CAR, THE OTHER SUBARU LIGHTS ARE BLINDINGLY HIGH AND SHOULD BE A SAFETY RECALL!

My car stalled at a stop light when I attempted to go when the light turned green. The car was in auto shut off mode so the engine was not running at the time. When I took my foot off the brake to go, the car didn’t restart and started shaking and all the lights on the dash came on. There was also a piercing warning sound and the infotainment screen showed that the “eyesight “ and all other driver assistance program were off but my audiobook continued to play. I tried restarting the car but it would not restart. I put the car in park and tried to get it to turn off but it wouldn’t. Since I was at a light and cars were behind me, I put on my hazards and waited a few minutes and got the car to restart and to get that noise to stop, sounded like a siren. My fuel warning had just come on but it indicated that I had 50 miles so not sure if it has anything to do with it?

Battery drains when car sits idle for more than a week. No lights were accidentally left on. Had to jump start the car four times in less than a week. Subaru dealership attempted to tell me the battery was fine but the service advisor noted it was starting up sluggishly. Service did a full charge. Subaru's own website recommends driving the car at least a couple times a month, which is what I've done, but the battery still drains within two weeks. The Subaru dealership further told me that the battery has a memory and "learned" my driving habits (I purchased the car prior to the pandemic) and that is why the battery is not keeping a charge since I'm not driving it as often as they think I should. They also told me that I should disconnect the battery if I have to leave the car at an airport, for example if I go on vacation. That is absurd. The service advisor further told me that the warranty would likely not cover the battery replacement because they believe I'm not driving the car enough. I am concerned that the battery not holding a strong and sufficient charge will cause the car to not be able to restart at a traffic stop if I have not remembered to disengage the fuel-saving feature. While I carry a jump starting kit, I would need to get out in the road and try to hurriedly jump the car. There are several reports online with a parasitic drain where the computer does not go into a sleep mode when the car is off.

The car battery is draining faster than it should. The battery had to be jumped this morning to get me to work. I work 10 miles away from my house and I drive the car around 200 miles a week. I do not use the start stop feature so the battery only starts the car at the beginning of a trip.

My Suburu Outback's battery has gone dead 4 times in a year and a half, the first time at 6 months. I took it to the dealer at a year and a half and they said it didn't show a drain on the battery, the battery was good, and was told I should be sure to start it daily to keep the charge up. After driving 180 miles, the car battery was dead 2 days later. I have never had a car that needed to be turned on daiuly just to keep running. At close to $30,000 purchase price, I would expect dependability. The car is not dependable and is defective.

The touch screen control panel randomly crashes and reboots, disables safety features while being rebooted. Happening every other day.

The contact owns a 2020 Subaru Outback. The contact stated while driving at an undisclosed speed, he noticed a crack in the windshield coming from the lower driver’s side up to the center of the windshield. The contact stated that he was unaware of what caused the crack in the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

Parked car, engine fan stated (very fast) and did not stop running until battery died. Could not start the car. One other Outback 2020 owner told me she had the same problem. Jumped battery. Subraru could not find any reason for the fan to go on and drain the battery. Car had under 9,000 miles, under 15 months old.

Windshield cracked. No reason for the issue

My wife purchased this car last Dec. It was a demo with only 2811 miles (but the odometer showed 3411 when delivered). As we have 2 other autos, the Subaru is used sparingly and mostly on longer trips. The car now has 7100 miles. Since we owned it we noticed that it was often difficult to start and my wife claims that when cornering, it hesitates like it is going to stall. This week she was visiting a client and the car was TOTALLY dead...no electrical activity at all. No door locks, no lights, no seat adjustment, no driver identification....I thought it was a dead FOB so when I went to pick her up I brought the spare FOB. It did not work either. We live in a rural community and if the car is not able to be operated, there is very little in the way of support at night. The car is now at the dealer. BUT I did some research and realized that this is a frequent occurrence and there are 2 law suits in progress. The remedy that Subaru is telling its dealers is to replace the battery...but it is likely that the battery is the cause of the electrical faults. And there are no recalls even though my wife claims a problem when cornering. Please add my wife's name to your investigation. The car is registered in my wife's name, Caroline Schorr. 205 Foxgrape Hollow Road, Beech Mountain, NC 28604. Thank you...

The contact owns a 2020 Subaru Outback. The contact stated while driving approximately 65 MPH, the front windshield cracked without impact. The crack was approximately one foot long on the passenger’s side of the windshield. The vehicle was taken to the local dealer but was not diagnosed or repaired. The windshield was previously repaired twice at the same dealer. The manufacturer was not contacted. The failure mileage was approximately 42,000.

The contact owns a 2020 Subaru Outback. The contact stated that after coming outside to start the vehicle it was discovered that the front glass windshield had cracked. The crack was located on the passenger side of the front windshield and extended between 18 to 30 inches long. The cause of crack was not determined. The contact indicated that no object had made contact with the windshield to cause the failure. The contact also indicated that the windshield had previously been replaced for the same failure in February. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 42,000.

Windshield cracks for no reason

Windshield has cracked in same area as those Subaru windscreens in the class action suit just settled.

Returned to vehicle and battery was dead. While at work, received notification through Subaru app that alarm was triggered. Same thing happened last week. Tailgate was making clicking sound like it was trying to open. Once battery was jumped, the tailgate continued clicking. Researched online and found that this is a known issue for Subaru Outback and Ascent vehicles of certain years.

Windshield seems to have cracked for no good reason

Vehicle was started remotely (which turned on windshield deicer) and when I entered the vehicle as I prepared to drive there was a popping sound. I noticed that the windshield had cracked in the center bottom of the windshield where the deicer is locate. The crack ran about 4 inches long. Notified Subaru and was told to have dealer inspect vehicle. Waiting for reply from Subaru

The contact owns a 2020 Subaru Outback. The contact stated that while driving at 60 MPH, a pebble hit the middle of her driver’s side windshield creating a crack which overtime spread horizontally across the windshield. Due to the failure, the crack would obstruct the contact's vision while driving. She then took the vehicle to a dealer where she had the windshield replaced out of pocket. A few months after the replacement, the contact experienced two separate windshield cracks within a week. Both cracks had spread horizontally across the windshield and were within inches of meeting in the middle. The contact stated that both cracks had formed after minor road debris had hit the windshield. The contact also stated that the most recent crack obstructed her vision while driving. Neither the dealer nor the manufacturer was notified of the issue. The windshield was not replaced. The failure mileage was 18,442.

The sixth time the car has failed to start due to dead battery. 3 of the 6 were times when the car was driven less than 5 miles and only turned off for a short duration.

Battery/car died on new 2020 outback. Less than 35,000. Dealership cannot diagnose the problem. It has happened 4 times. 3 before. 1 after the dealership tried to diagnose.

The contact owns a 2020 Subaru Outback. The contact stated that while the driver was driving at approximately 35 mph, the vehicle was maneuvering to the right lane however, the vehicle flipped over landing on the roof. The air bags did deploy. The contact mentioned that the wheel mechanism and driveshaft fell out onto the right side of the vehicle. A police report was not filed. The contact stated that the driver did not sustain any injuries that needed medical attention. The vehicle was towed to a tow lot. The vehicle was damaged. The dealer was notified of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 31,000.

11/10/21 first incident: vehicle stalled in middle of dangerous busy road intersection: would not start. After about 15-20 min, it restarted. Drove to Dealer who reported: "battery low, taking too many short trips running down the battery. Many codes found. all referring to low battery". 11/16/21 second incident in remote beach parking lot. After a 30-45 min walk, vehicle would not start. solenoids clicked, engine turned over a few times, but would not start. 15-20 min later, was able to start. Drove to dealer and left vehicle. Tech wondered if problem was maybe not the battery, possible loose wire, but none found immediately. Left car with them. 11/17/21: Dealer called: "bad fuel pump overheating and stopping. once cooled down would run again." Ordered a new part will be here in 2 days. I am not sure of their explanation since the car had a long time in the cold for fuel pump to cool down. If they are right, then the fuel pump must be defective from manufacturer.

In approx 2 years, the battery in my brand new 2020 Subaru Outback has died approx 8-10 times. The dealership claims it's Covid related (not driving enough); or the car has so many electrical systems that the battery is being drained as it sits in garage-the fix is me driving it more according to them.

The front windshield cracked spontaneously overnight while parked in my garage. There had been no previous chips or cracks. The crack started on both sides near the wiper area and radiated upward toward the eyesight camera.

I have had 2 batteries replaced under warranty. Without warning, vehicle will not restart leaving myself or my wife stranded.

The contact owns a 2020 Subaru Outback. The contact stated that while the vehicle was parked and unattended, the front windshield cracked. The vehicle was taken to the local dealer and the contact was informed that the windshield had been impacted by an object. The vehicle was not repaired. The vehicle was taken to an independent mechanic where the windshield was replaced. The failure recurred twice. The manufacturer was not notified of the failure. The approximate failure mileage was 48,000.

Purchased the vehicle new and from the beginning the passenger side blind spot detection has been inconsistent in alerting for vehicles in or approaching the blind spot. Had it checked when new and on 11/2/21 and the dealer reported it was operating according to specifications and no fault codes were shown. The dealer did not test drive the car. In a recent test of about 100 miles, about 20% of the time the BSD FAILED TO EITHER DETECT, or detected too late, a vehicle that was being passed or one approaching from behind on the passenger side. Remarkably it seems to fail more often when passing a semi. It caused a near miss at night when it was difficult to see through the deeply tinted windows and when the BSD failed to recognize a vehicle squarely in the blind spot as I tried to merge into the right lane. An internet search found at least one post which matches the experiences I have had. The driver's side BSD works fine.

The contact owns a 2020 Subaru Outback. The contact stated that while driving at 60 MPH, a pebble hit the bottom passenger’s side of the windshield and formed a horizontal crack. Within minutes, the crack expanded to almost 3 feet. The contact was referred to the dealer by his insurance provider. Upon taking the vehicle to the dealer, the contact had the windshield replaced out of pocket. A few weeks later while driving at 45 MPH, the windshield was impacted by an object and cracked. The contact stated that the failure obstructed his vision while driving. The contact parked the vehicle after the failure and had not driven the vehicle since. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 6,000. The VIN was not available.

The contact owns a 2020 Subaru Outback. The contact stated that while driving at an undisclosed speed, the front windshield cracked without impact. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact mentioned that the windshield was previously cracked and was replaced. The manufacture was not notified of the failure. The approximate failure mileage was 44,000.

The contact owns a 2020 Subaru Outback. The contact stated that there was a crack in the windshield. There was no impact to the windshield that could have caused the crack. The contact stated that this was the third time that the windshield cracked and needed to be replaced. The first failure occurred in a parking garage when the contact heard a loud pop and noticed there was a crack while leaving the parking garage. The second failure occurred when a rock came off another vehicle and struck the windshield. The dealer replaced the windshield twice. The dealer was not made aware of the third failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 14,501.

Twice I The car is approaching one year old, and twice in the last 2 months the car would not start when I got in the car after it had been sitting in my garage for a number of days. I did not leave the light on or the door open. I had to call Subaru Roadside Assistance to jump start the car because the battery had died. There were no warning signs that the battery had drained. I am a 70 year old woman and it is extremely dangerous for me to be out somewhere, particularly at night, waiting for someone to arrive to give me a jump start. The dealer says the battery is O.K. after getting an appointment with them and having driven it for awhile, but obviously the battery is being drained when it is not driven for awhile.

TPMS showed one tire with low pressure alert, checked and corrected all 4 tires. Drove vehicle for over 30 miles and all 4 tires showed same pressure but one tire continued to show a false alert. This is the 2nd time this has happened, the TPMS shows false alarms and cannot be relied upon as a safety feature.

Was driving SB on route 41 south of Oskosh, Wi at a certain point I noticed a crack forming on the windshield spreading from the lower right side over to the lower left side and continue upward. No rock hit or impact was heard.

My 2020 Outback Touring has had several issues including the infotainment system rebooting and turning off all safety features: ABS, Forward Collision Warning, EyeSight, Adaptive Cruise Control randomly turning off (not just adjusting speed), I lose control of ALL electronics including the digital speedometer. A new infotainment system had been installed and the problems STILL exist. The date below was the most serious as I was on the highway traveling at high speeds when the system decided to fail and the screens went black. Subaru of America has been informed of these issues but there is no resolution.