CAR HAD AROUND 6,000 MILES WHEN MY WINDSHIELD CRACKED WHILE MY CAR WAS SITTING IN MY HEATED GARAGE. NO HITS OR IMPACTS, JUST CRACKED. TOOK SUBARU AROUND A MONTH TO HELP ME AND THEN THEY INSTALLED IT IMPROPERLY AND I NEEDED TO WAIT ANOTHER WEEK TO HAVE IT COMPLETED PROPERLY.
2020 Subaru Outback complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →
MY 2020 SUBARU OUTBACK HAD SMALL WINDSHIELD CRACK FOR NO REASON JUST AFTER 2 MONTHS OF PURCHASING. IT WAS NOT USING FOR SOME DAYS AND WAS IN MY APARTMENT PARKING LOT. THE DEALERSHIP HAS FIXED THE PROBLEM FOR NO COST BUT IT LOOKS LIKE LOW QUALITY WINDSHIELD FITS ON THE CAR FROM FACTORY.
WIND SHIELD IS CRACKED AFTER SITTING IN GARAGE FOR 2 DAYS
WINDSHIELD IN MY 2020 SUBARU OUTBACK SEEMS TO BE MADE OF FAKE GLASS, SOFT OR THIN GLASS THAT IS EXTREMELY SUSCEPTIBLE TO ROCK CHIPS AND GLASS BREAKAGE. HAVE HAD THE NEW SUBARU A LITTLE OVER A MONTH (2600 MILES) AND ALREADY HAVE HAD 3 ROCK CHIPS ON THE WINDSHIELD. IT SEEMS LIKE EVEN THE SMALLEST PIECE OF ROCK CAUSES THE GLASS TO CHIP. COMPARED TO MY OTHER 3 VEHICLES THESE ROCK CHIPS OCCUR MUCH MORE FREQUENTLY. IT HAPPENS WHEN FOLLOWING OR MEETING OTHER VEHICLES WHEN THE TIRES OF THOSE VEHICLES THROW UP SMALL ROCK PIECES. ALL 3 OCCURRENCES WERE WHILE DRIVING ON PAVED, 2 LANE HIGHWAYS. IT'S NOT JUST A CASE OF BAD LUCK AS MY 2016 SUBARU ALSO HAD THE SAME PROBLEM. IT'S FAKE GLASS. IT OBSTRUCTS VISION UNTIL YOU CAN GET THE ROCK CHIPS REPAIRED OR THE WINDSHIELD REPLACED.
WITHIN A WEEK OF PURCHASING MY 2020 SUBARU OUTBACK A CRACK APPEARED ACROSS THE WINDSHIELD, FOR NO APPARENT REASON. IT STRETCHES FROM ONE SIDE HALF WAY ACROSS THE WINDSHIELD, RIGHT IN THE FIELD OF VIEW. IT APPEARED OVERNIGHT, WHILE CAR WAS SITTING IN MY GARAGE. NO ROCK PECKS.
WINDSHIELD CRACK. HAVE OWNED THE VEHICLE FOR LESS THAN 3 WEEKS AND 250 MILES. STARTED THE CAR WITH REMOTE, AND AFTER ENTERING THE VEHICLE, NOTICED A CRACK AT THE BASE OF THE WINDSHIELD ABOUT 12" IN LENGTH. UPON INSPECTION, SAW AN AREA OF SMALL REFLECTIONS JUST BENEATH THE DRIVER'S SIDE WIPER WHERE THE IN-GLASS DEFROSTING ELEMENTS ARE LOCATED, THE CRACK EXTENDS FROM THIS POINT IN TWO DIRECTIONS; ONE DOWN TO THE BASE OF THE GLASS, THE OTHER DIAGONALLY UPWARD. FURTHER INSPECTION REVEALS NO CHIPPING OR ROUGHNESS ON THE EXTERIOR, THOUGH THE OUTER LAMINATION IS THE LAYER THAT IS CRACKED. THERE SEEMS TO BE A FLAW INTERNALLY FROM WHICH THE BREAK EMANATES. AS STATED EARLIER, THIS SIMPLY APPEARED UPON ENTERING THE VEHICLE FIRST THING IN THE MORNING. THE OUTSIDE TEMPERATURE WAS BELOW FREEZING AND THE CAR HAD BEEN STARTED WITH THE HEATER/DEFROSTER ON TO PRE-WARM THE INTERIOR. THERE WAS NO IMPACT TO THE WINDSHIELD FROM A ROCK OR OTHER DEBRIS; IN FACT THE POINT WHERE THERE IS THE VISIBLE FLAW IS EXACTLY BENEATH THE WIPER IN THE RESTING POSITION; NO OBJECT COULD HAVE STRUCK THE GLASS THERE AS IT IS COVERED BY THE WIPER BLADE. PHOTOS SHOW THE OVERALL WINDSHIELD WITH THE WIPER RETRACTED AND A CLOSEUP THAT SHOWS THE POINT OF ORIGIN AND HORIZONTAL DEFROSTER ELEMENTS. WHEN REPORTED TO THE SELLING DEALER, THE SERVICE PERSON SAID THERE IS NO COVERAGE FOR GLASS, IN SPITE OF THE STATED 36 MONTH/30K MILE 'BUMPER-TO-BUMPER' WARRANTY. WE EXPLAINED AND SHOWED DEALER REPRESENTATIVES THAT THIS INSTANCE WA
IN THE MORNING WE DISCOVERED A 10-INCH LONG CRACK IN OUR WINDSHIELD. THE VEHICLE HAD BEEN PARKED IN OUR GARAGE OVER 10 HOURS. WE FILED AN INSURANCE CLAIM PRESUMING A ROCK HAD HIT THE WINDSHIELD BUT NEITHER DRIVER RECALLED SUCH AN OCCURRENCE.
WINDSHIELD CRACKED OVERNIGHT. APPEARS TO BE SPONTANEOUS.
I BOUGHT CAR HOME ON JAN 2. ON JAN 4TH I WOKE UP AND DISCOVERED THE WINDSHIELD HAD CRACKED OVER NIGHT FOR NO REASON THAT WE COULD FIND. THE CAR HAD BEEN PARKED ALL NIGHT IN A DRIVE WAY AND NO OTHER DAMAGE OR ANYTHING WAS APPARENT. IT JUST GOT ABOUT 10 DEGREE COLDER DURING THE NIGHT THEN NORMAL.
PARKED IN DRIVEWAY. WINDSHIELD SPONTANEOUSLY CRACKED. NO ROCK HITS OR CHIPS.
THE WINDSHIELD JUST CRACKED WHEN IT WAS PARKED IN AN OPEN PARKING LOT.
I WOKE UP ON FRIDAY, MARCH 6TH TO SEE MY CAR'S WINDSHIELD HAD CRACKED OVERNIGHT WHILE IT WAS SITTING IN THE GARAGE. THIS CRACK WAS NOT THERE WHEN I PARKED IT THE NIGHT BEFORE. MY DEALERSHIP DOES NOT BELIEVE ME AND SAYS A STONE HIT IT BUT NO STONE HIT THE WINDSHIELD SINCE I DROVE IT OFF THE CAR LOT ON MONDAY, MARCH 2ND. I HAD THE DEFROSTERS ON FOR ABOUT 2 HOURS THURSDAY, MARCH 5TH. THIS IS A BRAND NEW LEASE WITH ONLY 200 MILES ON IT AS OF FRIDAY, MARCH 6TH WHEN THE CRACK WAS NOTICED.
WINDSHIELD CRACKED FOR NO APPARENT REASON. SUBARU DEALER WILL NOT COVER IT AND BECAME VERY UNPROFESSIONAL. THE CRACK BECAME MUCH LARGER OVER A SHORT PERIOD OF TIME AND THE CRACK GOES ALL THE WAY DOWN TO THE BOTTOM OF THE WINDSHIELD ON THE DRIVER SIDE MAKING IT DIFFICULT TO SEE.
THE LOW BEAM'S ANGLE ON THE SELF-LEVELING HEADLIGHT UNITS IS TOO FLAT BLINDING ONCOMING TRAFFIC (EVERY OTHER CAR AND THIRD TRUCK FLASHES THEIR HIGH BEAMS AT ME). THE IMPLEMENTATION OF THE HANDSFREE BLUETOOTH PROTOCOL IS INADEQUATE AS INCOMING CALL VOLUME IS TOO LOW (EVEN AFTER INCREASING SPEAKER VOLUME TO MAXIMUM). IT MAKES HANDSFREE OPERATION OF YOUR MOBILE PHONE ALL BUT WORTHLESS WHILE HANDSFREE OPERATION IS REQUIRED BY LAW IN MY STATE. BOTH ISSUES ARE SAFETY ISSUES AS FAR AS I AM CONCERNED.
THE WINDSHILED HAS A LARGE CRACK ON THE DRIVER'S SIDE AND IS UNDER A WEEK OLD. I NOTICED THE CRACK AFTER VEHICLE HAD BEEN PARKED ALL NIGHT AT MY HOUSE. NOT SURE HOW OR WHERE IT BEGAN. I NOTICED ON 3/5 BUT NOT SURE HOW LONG A SMALLER ONE COULD HAVE BEEN THERE AND STARTED TO GROW.
WINDSHIELD HAS 4 CRACKS/RUNS APPROX 24 INCHES EACH AND CHIPS VERY EASILY. I CONTACTED THE DEALERSHIP AND THEY DIDN'T HAVE ANY WINDSHIELDS TO REPLACE IT WITH. SAFELITE COULDN'T FIND MY CAR'S WINDSHIELD IN THEIR INVENTORY. I EVEN BOUGHT THE POLICY THAT REPLACES THE WINDSHIELD AT NO COST TO ME. I DRIVE WITH A CRACKED WINDSHIELD THAT CAN'T BE FIXED.
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE FRONT DRIVER'S SIDE WINDSHIELD STARTED TO CRACK. THE CRACK STARTED FROM THE LOWER SECTION OF THE WINDSHIELD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS REPAIRED AT A GLASS REPAIR FACILITY. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
WINDSHIELD CRACKED FROM THE BOTTOM WHEN THE HEATER AND DEFROSTER WERE USED TO PREHEAT THE CAR ON COLD MORNING IN THE DRIVEWAY. THERMAL SHOCK FROM THE OUTSIDE VS INSIDE TEMPERATURE CAUSED THE WINDSHIELD TO CRACK UPWARDS AND THEN SPLIT IN BOTH LATERAL DIRECTIONS. COINCIDENTALLY, THE CAR IS NEW AND WAS MAKING A CREAKING NOISE WHEN I TURNED TO THE RIGHT WHICH I COULD NOT SOURCE. NOW THE WINDOW IS CRACKED AND THE NOISE IS GONE. TELLS ME THE WINDSHIELD WAS TOO TIGHT AND UNDER STRESS.
THE WINDSHIELD DEVELOPED A CRACK SITTING IN THE GARAGE AFTER RETURNING FROM A 10 MILE DRIVE. TWO HOURS AFTER HAVING PARKED THE CAR WITHOUT ANY VISIBLE DAMAGE, A 10 INCH CRACK WAS VISIBLE ORIGINATING FROM THE UPPER LEFT CORNER. THE CRACK HAS GROWN TO ABOUT 24 INCHES OVER THE NEXT DAY.
THE WINDSHIELD CRACKED JUST A FEW HOURS AFTER APPLYING CRYSTAL FUSION TO PROTECT THE WINDSHIELD. IT STARTED RAINING AFTER IT WAS APPLIED. WE WENT TO DINNER, AND WHEN WE CAME BACK TO THE PARKED VEHICLE, THERE WAS AN APPROXIMATE 6" CRACK, ON THE LEFT, DRIVER'S SIDE, FROM THE EDGE OF THE WINDSHIELD.
WINDSHIELD CHIPPED VERY EASILY
WHILE DRIVING ON A HIGHWAY I NOTICE THAT MY WINDSHIELD GOT CRACKED FOR NO REASON. I JUST PURCHACED MY OUTBACK 5 DAYS AGO BEFORE IT HAPPENED.
FOUR WEEKS AFTER PURCHASING THE NEW VEHICLE, I NOTICED A SMALL CRACK APPEARED IN THE BOTTOM OF THE WINDSHIELD ON THE PASSENGER SIDE OF THE VEHICLE. IT CONTINUED TO CRACK FOR ABOUT 6 MORE INCHES. I HAVE NOW ORDERED A NEW WINDSHIELD TO REPLACE THE BROKEN ONE. THE VEHICLE WAS STATIONARY WHEN I NOTICED THE CRACK INITIALLY.
BOUGHT A NEW CAR WITH A DEFECTIVE WINDSHIELD
WINDSHIELD
WHILE DRIVING DOWN THE HIGHWAY, MY WINDSHIELD SPONTANEOUSLY CRACKED FROM THE TOP OF THE WINDSHIELD DOWN PAST THE REAR VIEW MIRROR. I WAS HIT BY NO ROCKS OR ANY DEBRIS.
I PURCHASED A 2020 SUBARU OUTBACK ONE WEEK AGO (JAN 30, 2020) TODAY I HAVE 700 MILES AND AFTER HEARING OF CHARGES AGAINST SUBARU FOR PRODUCING DEFECTIVE WINDSHIELDS I INSPECTED MINE AND I NOTICED A 2' LONG WINDSHIELD CRACK ON LOWER DRIVERS SIDE. I'M CONCERNED THAT IT MAY SPREAD LATER TO IMPEDE MY VISION, BUT WANTED TO GO ON RECORD THAT THIS DEFECT EXISTS.
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE STOPPED, THE STEERING CEASED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE FAILURE WAS ALSO EXPERIENCED WHILE DRIVING AT APPROXIMATELY 20 MPH, WITH THE STEERING BEING DIFFICULT TO OPERATE. NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO STOHLMAN SUBARU SERVICE LOCATED AT 8435 LEESBURG PIKE, VIENNA, VA 22182 AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,300.
THE WINDSHIELD IS TOO FRAGILE. I'VE OWNED THIS CAR FOR LESS THAN 4 MONTHS, HAVE ALREADY HAD MY WINDSHIELD REPLACED ONCE. LITERALLY 2 WEEKS AFTER REPLACEMENT, ANOTHER CRACK. I DIDN'T EVEN HEAR A ROCK HIT THE WINDSHIELD. I WAS DRIVING OFF THE EXIT OF A FREEWAY, NO ONE IN FRONT OF ME, I HEARD A SMALL CRACKING NOISE. I NOTICED A BULLSEYE CRACK ON THE PASSENGER SIDE. IF THE GLASS CAN'T EVEN SUSTAIN A SMALL ROCK HITTING IT (SO SMALL THAT I DIDNT EVEN HEAR IT HIT THE WINDSHIELD) HOW DOES THIS GLASS HOLD UP IN ACCIDENTS?
CRACKED WINDSHIELD FOR NO APPARENT REASON. PARKED THE CAR IN THE GARAGE WITH NO CRACK IN THE WINDOW CAME OUT IN THE MORNING AND WINDSHIELD WAS CRACKED. DEALERSHIP WILL NOT COVERUNDER WARRANTY.
CAR HAS ~1000 MILES. THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE PASSENGER SIDE. NO CHIPS OR IMPACT. CAR WAS NOT IN MOTION. JUST WOKE UP ONE MORNING AND NOTICED IT WAS CRACKED. THIS APPEARS TO BE A COMMON PROBLEM WITH SUBARU CARS. MULTIPLE REPORTS AND CLASS ACTION LAWSUITS.
THE WINDSHIELD SPONTANEOUSLY CRACKED FOR NO REASON. WHEN RETURNING HOME, NOTICED A 15 INCH CRACK RISING FROM THE LOWER PASSENGER-SIDE EDGE OF THE WINDSHIELD, RISING UNDER THE WIPERS AND TOWARDS THE CENTER OF THE WINDSHIELD. THE CAR HAD PREVIOUSLY BEEN PARKED OUTDOORS UNDER OVERCAST SKIES (NOT HOT), AND THERE WAS NO IMPACT TO THE WINDSHIELD WHILE DRIVING. (NOR DO I RECALL ANY WINDSHIELD IMPACTS AT ANY TIME SINCE PURCHASING THE CAR) THE CRACK SIMPLY APPEARED. IT WAS NOT PRESENT 10 MINUTES PRIOR WHEN MY SON GOT INTO THE CAR.
DRIVING ON HIGHWAY, 65 MPH. HEAR A SMALL "CLICK." LOOK OVER AND DISCOVER A 6" CRACK IN THE WINDSHIELD. I'VE BEEN DRIVING FOR 40 YEAR AND KNOW WHAT IT SOUNDS LIKE WHEN A STONE HITS THE WINDSHIELD. THIS WASN'T A STONE.
WINDSHIELD CRACKED ON PASSENGER SIDE FROM BENEATH THE WIPER BLADE UP ABOUT 12-15 INCHES. VERY SMALL CHIP ABOUT 2 INCHES FROM THE BOTTOM OF THE WINDSHIELD ALONG THE CRACK. DO NOT REMEMBER BEING HIT BY DEBRIS. EVEN SO IT WOULD HAVE BEEN A VERY SMALL PEBBLE AND I BELIEVE IT SHOULD NOT HAVE CAUSED THE WINDSHIELD TO CRACK. SEEMS EXTREMELY WEAK. NOT SURE IF THE NEW 2020 OUTBACKS HAVE THE SAME WINDSHIELD ISSUE AS THE 2017-2019 BUT IT SEEMS TO HAVE A LOT OF SIMILARITIES WITH MANY OTHER CONSUMERS AND THE CLASS ACTION LAWSUITS AGAINST SUBARU FOR THIS REASON.
GOT INTO THE CAR , SHUT THE DOOR AND THE REAR WINDOW SHATTERED. THE CAR IS TWO WEEKS OLD.
FRONT WINDSHIELD SPONTANEOUSLY CRACKED DURING NORMAL DRIVING MODE
THE FRONT WINDSHIELD OF THE CAR CRACKED WHILE THE CAR WAS PARKED IN A PARKING LOT THAT HAD NO TREES OR OBJECTS THAT COULD HAVE HIT IN THE LOCATION IT CRACKED.
WINDSHIELD SPONTANEOUSLY CRACKED. ON 12/30/2020 MY WIFE AND I DROVE UP INTO MOUNTAINS TO SPEND NEW YEARS EVE CAMPING. ASCENT WAS 6000+ FEET WITH A SHARP TEMPERATURE CHANGE. TWO CRACKS APPEARED BELOW THE WINDSHIELD WIPERS, THEN JOINED INTO ONE AND SPREAD FURTHER UP THE WINDSHIELD. THE CRACK SEEMED TO OCCUR SHORTLY AFTER TURNING ON THE DEFROST FUNCTION. WE NOTICED THE CRACK WHILE STOPPED. NOTHING HIT THE WINDSHIELD. I TOOK THE CAR TO OUR DEALER, BOB BAKER SUBARY IN CARLSBAD, CA, BUT THEY DENIED ANY RESPONSIBILITY FOR THE CRACK. THE SERVICE MANAGER SAID IT WAS FROM A ROCK AND HE COULD TELL BECAUSE HE HAS 35 YEARS OF EXPERIENCE. YET HE FAILED TO ASK A SINGLE QUESTION OF WHEN, WHERE OR HOW IT OCCURRED.
THE CAR WAS PARKED ON 12/28.2019 IN PERFECT CONDITION AS NEW. UPON ENTERING THE VEHICLE AT 11:50AM ON 12/29/2019 IT WAS OBVIOUS THAT THE WINDSHIELD HAD CRACKED OVERNIGHT. THE CRACK IS 24 INCHES IN LENGTH AND RUNS FROM THE BOTTOM DRIVERS SIDE UNDER THE LEFT SIDE OF THE WINDSHIELD WIPER HEADING IN AN UPWARD DIRECTION THEN TURNS TOWARD THE RIGHT SIDE OF THE VEHICLE AT AN ELEVATION OF ONE THIRD THE HEIGHT OF THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THIS OCCURRED. I HAVE BEEN EXCLUSIVELY THE SOLE DRIVER OF THIS VEHICLE FOR ALL OF ITS 2260 MILES. THE WINDSHIELD HAS NEVER BEEN STRUCK BY AN OBJECT.THE VEHICLE WAS PURCHASED NEW BY ME ON 10/31/2019.
POOR REAR CAMERA VISIBILITY, LEADING ME TO NEARLY HIT GAS PUMPS
1. THE BACKUP AND FRONT CAMERA ARE DOWNGRADED FROM PREVIOUS MODELS OF OUTBACK.SUBARU OF AMERICA DENIES THIS. THE NIGHT VISIBILITY IS DANGEROUS. THE DEALERSHIP AGREES. I HAVE PURCHASED FOUR OUTBACKS IN SIX YEARS AND I KNOW WHAT I AM TALKING ABOUT. IT IS TOTALLY DANGEROUS AT NIGHT. SUBARU WILL NOT TELL ME IF THEY PLAN TO CHANGE THE CAMERAS OR UPGRADE THE SOFTWARE. ALSO, THE EQUALIZER WILL NOT HOLD ITS SETTING EVERY TIME YOU GET IN THE CAR. I AM SURE THIS IS A SOFTWARE SETTING AS WELL. TO CHANGE THE SETTING, YOU EITHER HAVE TO PULL OFF THE ROAD OR DO IT WHILE DRIVING WHICH CREATES A DANGEROUS MANEUVER.
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD FORMED AN 8'' CRACK ON THE OUTSIDE STARTING FROM THE EDGE OF THE PASSENGER SIDE. DIABLO SUBARU OF WALNUT CREEK (2646 N MAIN ST, WALNUT CREEK, CA 94597) INFORMED THE CONTACT TO BRING THE VEHICLE IN TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,300.
THE LOW BEAM HEADLIGHTS ARE TOO BRIGHT, OR ANGLED TOO HIGH. I'M CONSTANTLY HAVING OTHER VEHICLES "FLASH" ME AT NIGHT THINKING I HAVE HIGH BEAMS ON. THIS HAS HAPPENED WORTH PEOPLE I KNOW TELLING ME AND STRANGERS. BOTH ON HIGHWAY AND CITY STREETS.
MY 2020 SUBARU OUTBACK HEADLIGHTS ARE TOO BRIGHT AND APPEAR TO BE AIMED TOO HIGH. DRIVING AT NIGHT IS A VERY REAL PROBLEM DUE TO THE NUMBER OF OTHER DRIVERS WHO KEEP PUTTING ON THEIR HIGH BEAM LIGHTS THINKING MINE ARE ON WHEN THEY ARE NOT.ALSO I CAN SEE MY BEAMS POINTING HIGHER DOWN THE ROAD THEN FOR ANY OTHER CAR I HAVE OWNED. I CONTACTED FIRST THE DEALERSHIP AND THEN SUBARU OF AMERICA, THE DEALER WAS APOLOGETIC AND EXPLAINED THERE ARE NO ADJUSTMENTS TO BE MADE ON THE AIM OF LIGHTS BECAUSE NONE WERE BUILT INTO THE CAR AT THE FACTORY. SUBARU OF AMERICA CONFIRMED THIS WHEN I CONTACTED THEM AND SAID, WITHOUT EVEN SEEING MY PARTICULAR CAR THAT MY HEADLIGHTS ARE ALIGNED PROPERLY AND THERE IS NO WAY TO MAKE ANY ADJUSTMENTS TO BRIGHTNESS OR AIM. THIS IS A HAZARD DUE TO BLINDING ONCOMING DRIVERS AND THEY IN TURN PUTTING THEIR HIGH BEAM LIGHTS ON BLINDING ME. HOW CAN THEY MAKE LIGHTS WITH NO ADJUSTMENT AVAILABLE?
DEC 7TH. LANE CENTERING AND CRUISE CONTROL FUNCTIONS ON. WHILE TRAVELING SOUTH ON I-75 IN THE CENTER LANE MY WIFE MOVED TO THE LEFT LANE TO PASS ANOTHER CAR. AFTER PASSING THE CAR SHE HAD TO FIGHT THE STEERING WHEEL TO STAY IN THE LEFT HAND LANE. AFTER SEVERAL MINUTES SHE TOOK HER HANDS OFF THE WHEEL AND THE CAR VEERED SHARPLY TO THE RIGHT AND ACROSS THE DASHED WHITE LINE INTO THE CENTER LANE. AS SHE RIGHTED HERSELF BACK INTO THE LEFT HAND LANE I REACHED OVER AND TURNED THE LANE CENTERING FUNCTION OFF. ABOUT 15 MINUTES LATER SHE WAS FOLLOWING A BROWN VAN. THE CRUISE CONTROL WAS STILL ON, WAS MAINTAINING A SPEED OF 68 MPH AND SAFE DISTANCE. CRUISE WAS SET AT 70MPH AND DISTANCE AT 4 BARS. THE VAN EXITED THE INTERSTATE AT WHICH TIME THE OUTBACK STARTED A HARD ACCELERATION AND HAD REACHED A SPEED OF 87 MPH BEFORE I REALIZED WHAT WAS HAPPENING AND TURNED OFF CRUISE CONTROL. ACCELERATION FACTOR WAS SET TO NORMAL, I THEN SET IT TO ECO DEC 19TH. CRUISE CONTROL ON, LANE CENTERING ON CRUISE SET AT 70 MPH, DISTANCE AT 2 BARS. PASSED A SEMI THAT WAS DOING LESS THAN 70 MPH. I NOW HAD A PACK BEHIND ME AND ANOTHER PACK A GOOD WAYS IN FRONT OF ME. MOVED BACK INTO THE CENTER LANE WHERE I PASSED THE TRUCK. CRUISE STARTED ACCELERATING, AT 77MPH TURNED THE CRUISE OFF. MY FOOT WAS NOT ON THE ACCELERATOR. CRUISE ACCELERATION WAS STILL ON ECO MODE. SPEED THEN DECREASED AS EXPECTED. I NOW HAVE 2 INSTANTANEOUS OF WHERE THE CRUISE CONTROL ACCELERATED THE VEHICLE PASSED THE SET SPEED. I NOW HAVE 1 INST
THE HEADLIGHTS ON THIS CAR ARE TOO BRIGHT OR NOT ADJUSTED CORRECTLY. I HAVE BEEN HIGH BEAMED ON MANY OCCASIONS. 9 TIMES ONE EVENING, 13 TIMES ANOTHER EVENING, AND 17 TIMES ON ANOTHER EVENING. THIS IS A SAFETY CONCERN NOT ONLY FOR ME BUT FOR THE OTHER DIVERS AS WELL. I HAVE COMPLAINED TO SUBARU EVERY TIME THIS HAS HAPPENED TO ME. I HAVE ALSO HAD IT IN FOR SERVICE AND WAS TOLD "THAT'S JUST THE WAY THEY ARE" "JUST IGNORE THE OTHER DRIVERS" WELL, I CAN'T DO THAT WHEN I AM CONSTANTLY BEING HIGH BEAMED FROM SO MANY OTHER VEHICLES. NOT JUST CARS. CARS, FULL SIZE PICKUP TRUCKS, SEMI'S, SUV'S ETC. I HAVE EVEN BEEN HIGH BEAMED NOT ONLY ON OUR 2 LANE HIGHWAYS BUT ON A 4 LANE HIGHWAY WITH ME IN THE FAR RIGHT LANE AND THE OTHER DRIVER GOING THE OPPOSITE DIRECTION IN THE FAR RIGHT LANE. THIS IS NOT ACCEPTABLE. I TALKED WITH SUBARU AGAIN TODAY AND WAS TOLD "IF YOU TAKE IT IN FOR SERVICE, AND THE TECHNICIAN SAYS THAT THERE IS NOTHING WRONG WITH THE HEADLIGHTS THEN, THERE IS NOTHING WE CAN DO." AGAIN, THIS IS NOT ACCEPTABLE. I HAVE NEVER IN ALL MY YEARS OF DRIVING BEEN HIGH BEAMED SO MANY TIMES.
2 SEPARATE INCIDENT WINDSHIELD CRACKS WITHIN 3 WEEKS OF NEW PURCHASE
MY WIFE AND I WERE DRIVING HOME ON I35 IN OKLAHOMA. THE ROAD WAS STRAIGHT. IT WAS NIGHTTIME. I HAD ALL THE SUBARU EYESIGHT SAFETY SYSTEMS ENABLED. BOTH HANDS WERE ON THE STEERING WHEEL, WITH ADAPTIVE CRUISE CONTROL SET AT 70MPH. LANE CENTERING WAS AMONG THE FEATURES OPERATING. I SUDDENLY EXPERIENCED AN INSTANTANEOUS AND VERY ABRUPT, UNCOMMANDED ~30-40 DEGREE CLOCKWISE ROTATION OF THE STEERING WHEEL. THE WHOLE EVENT LASTED JUST 2-3 SECONDS AND I QUICKLY RECOVERED BACK TO THE LEFT. FORTUNATELY, THE LATERAL DISPLACEMENT OF OUR TRACK WAS ONLY A FEW FEET INTO THE BREAKDOWN LANE ON THE INTERSTATE. MY MANUAL CONTROL INPUTS ON THE STEERING WHEEL EASILY OVERCAME THE ACTUATOR. I IMMEDIATELY DISABLED THE LANE CENTERING FUNCTION AND WE CONTINUED HOME WITHOUT FURTHER INCIDENT. THE TAKEAWAY THAT I WANT TO EMPHASIZE IS THAT THIS WAS AN EXTREMELY ABRUPT, SUDDEN HARD RIGHT DEFLECTION OF THE WHEEL. THIS WAS NOT THE NORMAL GENTLE NUDGE AND SLOW, SLIGHT STEERING WHEEL MOVEMENTS THAT THE LANE KEEP AND LANE CENTERING SYSTEMS NORMALLY PROVIDE. IMAGINE THAT YOUR PASSENGER REACHED OVER AND FORCEFULLY GRABBED THE STEERING WHEEL AND YANKED HARD DOWN ON IT - THAT'S AS CLOSELY AS I CAN DESCRIBE THIS.
WHILE DRIVING ON THE HIGHWAY I HAD ADAPTIVE CRUISE CONTROL AND LANE CENTERING TURNED ON. I WAS DRIVING ON A STRAIGHT STRETCH OF HIGHWAY WHEN MY STEERING WHEEL JUTTED LEFT VERY HARD. I HAD BOTH HANDS ON THE WHEEL WHEN THIS HAPPENED BUT WAS UNPREPARED FOR IT. THIS CAUSED ME TO VERGE INTO THE MEDIAN. I CORRECTED THE VEHICLE STEERING AND CONTINUED DRIVING. A FEW MINUTES LATER, MY VEHICLE DID THIS AGAIN WHILE STILL ON A STRAIGHT SECTION OF HIGHWAY CAUSING ME TO ALMOST HIT THE CAR NEXT TO ME. I STOPPED USING LANCE CENTERING AFTER THIS OCCURRED AND REACHED OUT TO SUBARU OF AMERICA. THEY REQUESTED I TAKE THE CAR INTO MY LOCAL SHOP WHICH I DID. THE DEALER DID NOT FIND ANY ISSUES WITH LANE CENTERING AND HAD NO REASON WHY THIS WOULD OCCUR.
WINDSHIELD CRACKED SPONTANEOUSLY WHILE IN GARAGE OVERNIGHT.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2020 Subaru Outback → · Every Outback year → · How the figures are calculated →