AFTER MOVING VEHICLE IN REVERSE, THEN SHIFTING INTO DRIVE, THE TRANSMISSION REMAINS IN NEUTRAL UNTIL THE ACCELERATOR IS DEPRESSED ALLOWING CAR TO ROLL BACKWARD IF ON AN INCLINE. THERE IS THEN A SURGE FORWARD WHEN IT DOES ENGAGE. ALSO, ON A COLD START WHEN TEMP. IS BELOW 0 TRANS WILL STAY 1-2 GEARS LOWER THAN IT SHOULD FOR > 5 MILES ALLOWING FOR EXCESSIVE ENGINE RPMS. AFTER TAKING CAR TO DEALER, I WAS INFORMED THAT BOTH THESE CONDITIONS WERE NORMAL FOR THIS TRANSMISSION.
2015 Subaru Outback complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →
WINDSHIELD CRACKED FROM DRIVERS SIDE BOTTOM CORNER ACROSS THE MID LINE ABOVE THE STEERING WHEEL TO PASSENGER SIDE WITHOUT WARNING OR IMPACT FROM AN ROCK OR OBJECT. CRACK BEGUN WHILE DRIVING ON FREEWAY AND WITHIN 45 SECONDS EXTENDED ACROSS THE WINDSHIELD FROM DRIVERS SIDE TO THE MID POINT OF THE WINDSHIELD. CRACK IS IN DRIVERS LINE OF SIGHT, AND A SAFETY HAZARD. TOOK IT TO DEALER, WHO RESPONDED, THAT IT IS A COMMON OCCURRENCE IN THIS MODEL. PULLED OVER AND FOUND NO IMPACT OR ROCK CHIP ANYWHERE ALONG CRACK. WINDSHIELD DEFECTIVE.
WHILE DRIVING THE CAR, A CRACK APPEARED IN MY WINDSHIELD ON THE DRIVER SIDE. IT FORMED AN REVERSE L ABOUT THE MIDDLE OF THE WINDSHIELD. THERE WAS NO IMPACT OR ANYTHING HITTING THE WINDSHIELD. THE CRACK APPEARED BEFORE MY EYES AS I WAS DRIVING UP THE ROAD.
SUBARU 2015 WINDSHIELD CRACK: DRIVING INTO ALBUQUERQUE NM FROM SANTA FE ON HWY25, I SAW A CRACK APPEAR IN MY WINDSHIELD, FROM THE DRIVER'S SIDE. THE NEXT DAY IT HAD GROWN INTO AN L SHAPE.IN 2 MORE DAYS IT HAD GROWN TO AN S SHAPE. I DID NOT SEE ANY CARS CLOSE BY OR ANY ROCK AT THE TIME THE CRACK APPEARED. WHEN I CALLED THE DEALER, I WAS TOLD TO COME IN ON 4-27-16 FOR MY ANNUAL MAINTENANCE, BUT WAS CONCERNED BECAUSE THE CRACK KEPT GROWING. I WENT TO THE ALBUQUERQUE GARCIA DEALER TODAY 4-14-16, I WAS TOLD A TINY PINPOINT SPOT ON THE LEFT SIDE OF THE WINDSHIELD INDICATED A ROCK HAD CAUSED THE CRACK TO START. BUT I HAVE DRIVEN CARS FOR 40 YEARS AND NEVER SEEN ANYTHING THIS DRAMATIC. I NOW HAVE READ ONLINE ABOUT DOZENS OF COMPLAINTS LIKE MINE AND MOST VICTIMS BELIEVE THE FLEXING OF THE CAR BODY MAY HAVE CAUSED THIS CRACK. THE FRAGILITY OF THIS WINDSHIELD MAKES THIS CAR EXTREMELY DANGEROUS. I BELIEVE THIS CAR SHOULD HAVE A SAFETY RECALL.
6-8 INCH CRACK IN WINDSHIELD, NO ROCK IMPACT OR PREVIOUS DAMAGE. WINDSHIELD HAS TO BE REPLACED AND EYESIGHT SYSTEM RE-CALIBRATED. CRACK OCCURRED DRIVING STRAIGHT ON A 4 LANE HIGHWAY, NO TRUCKS IN THE AREA, NOT CLOSE TO OTHER CARS.
AT 36,573 MILES 5/26/15 HAD TO REPLACE LEFT REAR WHEEL BEARING, AT 79,176 MILES 12/16/15 HAD TO REPLACE RIGHT REAR WHEEL BEARING, AT 94,957 MILES 4/1/16 HAD TO REPLACE LEFT REAR WHEEL BEARING. CAR BECOMES UNSAFE TO DRIVE WHEN WHEEL BEARING IS FAILING.
ON 2/11/2016, I WAS DRIVING MY 2015 OUTBACK ON HIGHWAY 50 NEAR FOLSOM, CA. THERE WAS NO VEHICLE IN FRONT OF MY VEHICLE WITH IN 300 FEET. ALL OF A SUDDEN, I NOTICED THERE WAS A 5 TO 6 INCH LONG CRACK ON THE WINDSHIELD LOCATED THE DRIVER SIDE LOWER CORNER. ALTHOUGH LATER ON WE FOUND THERE WAS A CHIP ON THE WINDSHIELD, NO BODY ON THE CAR HEARD ANYTHING HIT THE WINDSHIELD, NOR SAW ANYTHING HIT THE WINDSHIELD. WITHIN A FEW DAYS, THAT CRACK BECAME A TWO FEET LONG CRACK FROM THE DRIVER SIDE LOWER CORNER ALL THE WAY TO THE CENTER OF THE WINDSHIELD. AND IT KEEP REFLECTING STRONG LIGHTS FROM DIFFERENT DIRECTIONS WHICH MADE IT MORE DIFFICULT TO SEE THINGS IN FRONT OF MY VEHICLE. THIS WAS THE SECOND WINDSHIELD I HAVE WITHIN ONE YEAR'S OWNERSHIP OF THIS CAR. THE FIRST ONE WAS CRACKED WHEN I PARKED MY CAR IN THE PARKING LOT OF A COSTCO WAREHOUSE. LOOKING AT THE COMPLAINS FILED AGAINST THE 2015 AND 2016 OUTBACK ON NHTSA, ALMOST 50% COMPLAINS ARE ABOUT WINDSHIELD CRACKING ISSUE. THIS RATIO IS THE WAY HIGHER THAN SIMILAR VEHICLES AND PREVIOUS MODEL YEARS. ALTHOUGH SUBARU EXTENDED WIND SHIELD WARRANTY UNDER CERTAIN CIRCUMSTANCES, THE PROBLEM IS NOT SOLVED. THAT'S WHY 2016 OUTBACK OWNERS ARE RUNNING INTO SAME SITUATION. PLEASE STEP IN AND URGE SUBARU TO DELIVER A REAL SOLUTION.
IN MOTION.ON COUNTRY ROAD. THERE IS A GAP IN THE STEERING WHEEL COLUMN WHERE I GOT MY FINGER CAUGHT WHILE TURNING RIGHT. VERY SHARP PAIN WHILE RETURNING THE WHEEL TO STRAIGHT. HAD TO MORE THE WHEEL RIGHT AGAIN TO REMOVE MY FINGER. COULD HAVE CAUSED SERIOUS PROBLEM. I WAS NOW ON A STRAIGHT SECTION OF ROAD AND ENDED UP ON RIGHT SHOULDER AS I TURNED THE WHEEL TO EXTRICATE MY FINGER. I SUPPOSE ONE COULD LOSE PART OF FINGER OR CAUSE AN ACCIDENT.
TL* THE CONTACT OWNS A 2015 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE WINDSHIELD AS IT BEGAN TO FRACTURE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE WINDSHIELD. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,750.
DRIVING AT HIGHWAY SPEED AND SUNROOF GLASS EXPLODED FOR NO KNOWN REASON. SHATTERED GLASS RAINED DOWN INTO DRIVER COMPARTMENT. SUNROOF WAS CLOSED AT THE TIME. HAD SIMILAR ISSUE WITH FRONT WINDSCREEN CRACKING FOR NO APPARENT REASON. CAR WAS SITTING IN DRIVEWAY.
DRIVERS SIDE FRONT WHEEL BEARING FAILED AT LESS THAN 8000 MILES. REPLACED UNDER WARRANTY BY DEALER. NO HISTORY OF DRIVING THROUGH WATER OR ACCIDENT. LARGE PORTION OF DRIVING DOES OCCUR ON MILD MOUNTAIN ROAD.
FRONT WINDSHIELD DEVELOPED A 20 INCH CRACK, RUNNING FROM PILLAR ON PASSENGER SIDE, TOWARD CENTER OF WINDSHIELD. NO APPEARANCE OF ROCK STRIKE. NO SOUND OF ROCK STRIKE WHEN CRACK FIRST DEVELOPED. CRACK STARTED AT AROUND 14 INCHES, AND CONTINUES TO GROW LONGER. CAR WAS BEING DRIVEN AT HIGHWAY SPEEDS WHEN CRACK FIRST APPEARED, AT AROUND 75 MPH.
WE TEST DRIVE A 2015 OUTBACK SUBARU AT THE DEALERSHIP. IT HAD A CRACK IN IT AND DIDN'T THINK TO MUCH OF IT 20K MILES. WE ENDED UP PURCHASING THIS ONE PRIVATELY AND IT HAS A CRACKED WINDSHIELD AS WELL. IT ONLY HAS 11K MILES. THE CRACK ON THE OUTBACK THAT WE PURCHASED STARTS AT THE TOP MIDDLE OF THE WINDSHIELD BEHIND THE REARVIEW MIRROW AND CUTS DOWN AND TO THE RIGHT ABOUT 8 INCHES. AFTER READING THE COMPLAINTS ON THIS SITE, IT SEEMS THAT THERE'S A HUGE DEFECT WITH THE WINDSHIELD AND DEFROSTER THAT NEEDS TO BE RECALLED. THIS IS A MASSIVE SAFETY ISSUE!
SHORTLY AFTER PURCHASING OUR VEHICLE, A PEBBLE HIT THE WINDSHIELD CAUSING A CHIP IN DRIVERS SIDE. CHIP WAS REPAIRED BY OUR DEALERSHIP, BUT WAS IN LINE OF VISION. WAS EXCEPTING THIS REPAIR, BUT THOUGHT THE WINDSHIELD MATERIAL WAS TOO SOFT OR BRITTLE FOR THIS SMALL REPAIR, NOW HAVE A BROKEN WINDSHIELD FROM CHIP ON LEFT SIDE, NEEDS REPLACING.
CRUISE CONTROL (CC) CAUSED WHAT I THOUGHT AT THE TIME OF THE INCIDENT WAS UNINTENDED ACCELERATION. OPERATION OF CC IS DIFFERENT FROM ANY CC I USED IN THE PAST. THE CC WAS ALREADY ENGAGED AND I WAS GOING ABOUT 40 MPH ON A HIGHWAY. I DECIDED TO INCREASE MY SPEED, SO I PRESSED THE 'SET +' BUTTON. AFTER A COUPLE OF SECONDS WHEN I REACHED 43 MPH, I RELEASED THE BUTTON. THE CAR CONTINUED TO ACCELERATE TO 70 MPH. LUCKILY THE HIGHWAY WAS EMPTY AND I WAS ABLE TO DISENGAGE THE CC. THE PROBLEM IS THAT THE CC 'SET +' (AND 'SET -') HAS 2 POSITIONS - PUSHING IT HALF WAY INCREASES YOUR SPEED LIKE A TRADITIONAL CC, AND PUSHING IT ALL THE WAY ACTUALLY INCREASES THE SET SPEED OF YOUR CC BY 5 MPH INCREMENTS. HENCE WHEN I THOUGHT I WAS JUST ACCELERATING TO 43 MPH, I WAS ACTUALLY SETTING THE CC SPEED TO 70 MPH. ONE OF THE OPTION PACKAGES WITH THE CAR ADDS THIS 5 MPH INCREMENT 'FEATURE'. THE QUICK REFERENCE GUIDE AND THE REGULAR MANUAL DO NOT MENTION THIS 'FEATURE' - IT IS ONLY MENTIONED IN ONE OF THE AUXILIARY MANUALS FOR THE OPTION PACKAGE. I THINK UNDER DIFFERENT CIRCUMSTANCES THAT THIS INCIDENT COULD HAVE TURNED OUT MUCH WORSE THAN IT DID. THE CC DOES NOT WORK LIKE TRADITIONAL CC, AND THE CONTROLS LOOK LIKE A TRADITIONAL CC.
TWICE IN SNOWING CONDITION , THE WINDSHIELD ICED AT THE BOTTOM AND DID NOT CLEAR EVEN THOUGH THE DEFROSTER HAD BEEN ON. WE WERE NOT ABLE TO COMPLETE OUR JOURNEY. EVEN THOUGH WE STOPPED EVERY TEN MINUTES OR LESS TO SCRAPE THE WINDSHIELD CLEAR. I'VE HAD MANY CARS IN MANY CONDITIONS AND NEVER SAW THIS LACK OF VISIBILITY. IT TOOK 4 HOURS ON ROUTE 270 FROM FREDRICK TO GO 20 MILES OUT AND RETURN. VERY SCARY.
I HAVE A SURGING ISSUE WITH MY 3.6R AFTER COLD STARTS. UPON START-UP, THE IDLE WILL BE ~1800 AND WHEN I PUT THE CAR IN DRIVE, IT WILL DROP TO 800-1000RPM. THEN, AS I SLOWLY PULL INTO THE GARAGE, OR PULL INTO A STOPPED LINE OF TRAFFIC, THE ENGINE WILL SURGE BACK TO THE HIGHER RPM, CAUSING THE VEHICLE TO PUSH THROUGH THE BRAKES. I HAVE HAD THIS RETURN TO HIGH IDLE OCCUR AFTER I HAVE COME TO A COMPLETE STOP, CAUSING THE VEHICLE TO PUSH THROUGH THE APPLIED BRAKES AND REQUIRING ADDITIONAL BRAKE PRESSURE TO STOP THE VEHICLE. I HAVE ALSO HAD IT OCCUR WHEN SLOWLY ROLLING FORWARD. I BELIEVE THIS IS AN UNSAFE SITUATION THAT COULD RESULT IN DAMAGED PROPERTY AND/OR INJURY. I SEE THAT THERE IS AT LEAST ONE ADDITIONAL NHTSA COMPLAINT FOR THIS ISSUE, WHICH SUBARU DEEMED "NORMAL" OPERATION. I DID CONTACT MY DEALER REQUESTING A FIRMWARE UPDATE, IF ONE WAS AVAILABLE, AND THEY SAID THERE WAS NOT ONE. I HAVE OWNED THIS VEHICLE SINCE 3/23/2015 AND THIS ISSUE HAS OCCURRED SINCE NEW, BUT IT MORE COMMON IN COLDER WEATHER. I HAVE 18K MILES ON THE VEHICLE.
WHILE I WAS DRIVING I HEARD A POP, DID SEE OR NOTICE ANYTHING. NEXT DAY I HAD A CRACK IN MY DRIVER SIDE WINDSHIELD, ABOUT 8-10 INCHES CRACK. THOUGHT I HAD GLASS COVERAGE BUT ITS $1000 DEDUCTIBLE. SAFELITE COST IS $461.55. I HAVE THE 2015 SUBARU OUTBACK WITH EYESIGHT, THAT MEANS AFTER SAFELIGHT REPAIRS THE WINDSHIELD I THEN NEED TO BRING THE CAR TO MY SUBARU DEALER TO HAVE THE EYESIGHT RECALIBRATE FOR ABOUT $200. MY CAR ONLY HAS 8700 MILES. LOOKING AT OTHER COMMENTS, THIS SEEMS TO BE A BIG PROBLEM WITH 2015 SUBARU OUTBACKS. IF I HAD FULL GLASS COVERAGE I WOULD HAVE CARED OR WROTE ABOUT THIS. HOPE SUBARU FIXES THIS PROBLEM. THANKS AND HOPE EVERYONE STAYS SAFE. AFTER SEEING THE NOTE BELOW I WAS IN MOTION ON A 2 LANE STREET. I DO DRIVE FROM NY TO FLORIDA TWICE A YEAR AND DON'T KNOW WHAT I WOULD DO IF THIS HAPPENED ON A LONG TRIP. DOESN'T SEEM SAFE IF SUBARU HAS DEFECTIVE WINDSHIELDS
THE BACKING ON THE STEERING WHEEL CORE IS MISSING AND WHEN TURNING IT IS VERY EASY TO PLACE PART OF A FINGER INTO THE RECESS THAT WOULD RESULT IN EITHER LOSING PART OF THE FINGER OR HAVING A FATAL ACCIDENT WHEN STRAIGHTENING OUT THE STEERING WHEEL.
WHILE PARKED OVERNIGHT THE FRONT WINDSHIELD DEVELOPED A18 INCH HORIZONTAL CRACK AT EYE LEVEL STARTED FROM THE DRIVERS SIDE. THE CRACK IS TRAVELING. AIR TEMP WAS IN THE 70'S, NO RAIN OR HAIL, HAPPENED SOMETIME BETWEEN DEC 24-26, 2015. ODOMETER WAS 9200. I SAW ON A CAR COMPLAINTS WEBSITE MANY OTHER 2015 OUTBACKS WITH THE SAME ISSUE.
DURING A RECENT TRIP TO COLORADO, THE FRONT WINDSHIELD ON MY NEW 2015 SUBARU OUTBACK DEVELOPED A DOZEN SMALL PITS IN THE EXTERIOR GLASS SURFACE FROM CONTACT WITH VERY TINY PEBBLES. TWO OF THE PITS HAVE DEVELOPED LARGE CRACKS THAT HAVE GROWN TO LENGTHS EXCEEDING 15 INCHES. THE TINY PEBBLE STRIKES SHOULD NOT HAVE CAUSED SUCH PITS BASED ON MY EXTENSIVE DRIVING EXPERIENCE. I BELIEVE THERE TO BE A DEFECT IN THE GLASS ITSELF, MAKING IT UNUSUALLY BRITTLE. THE PEBBLE STRIKES OCCURRED WHILE DRIVING AT HIGHWAY SPEEDS (I.E. 55-65 MPH) ON PAVED ROADWAYS. THE TEMPERATURE OUTSIDE DURING THE PEBBLE STRIKES, WHICH TOOK PLACE OVER SEVERAL DAYS OF DRIVING, RANGED FROM 20 TO 45 DEGREES F. THE CRACKS APPEAR TO STILL BE GROWING.
WHEN APPLYING THE BREAKS SOMETIMES MY FOOT HITS THE GAS PEDAL. 2ND. OUTBACK I PURCHASED .NEVER HAPPENED BEFORE. HAD CAR SINCE 21 MAY 2015 HAPPENED APPROX. 4 TIMES.
PURCHASED THE 2015 OUTBACK IN SEPT. 2014. TOOK TO BACK TO DEALERSHIP SERVICE DEPT. OCTOBER. 24, 2014 BECAUSE OF LOUD POPPING NOISE AROUND WINDSHIELD ESPECIALLY WHEN BLUETOOTH PHONE CONNECTED. THEY COULD NOT FIND ANY PROBLEMS. POPPING NOISE AROUND WINDSHIELD CONTINUED FROM TIME TO TIME. TOOK BACK TO DEALER JULY 29, 2015 FOR POPPING NOISE AROUND WINDSHIELD AND POOR RADIO AM RECEPTION. THEY REPLACED THE RADIO BUT AM RADIO RECEPTION STILL NOT GREAT. GOT IN THE OUTBACK ON NOV 17, 2015 AND THERE WAS A 5" CRACK ON THE BOTTOM OF THE WINDSHIELD SLIGHTLY RIGHT OF THE CENTER. A COUPLE OF WEEKS BEFORE THIS I WAS DRIVING AND HEARD A VERY LOUD POPPING NOISE. IT MADE ME JUMP AS I THOUGHT THE WINDSHIELD WAS GOING TO SHATTER BUT NOTHING HAPPENED. I HAD RECEIVED A LETTER FROM SUBARU ABOUT WINDSHIELD CRACKING PROBLEMS SO I CONTACTED THE DEALERSHIP. I TOOK IT IN SO THEY COULD TAKE A PICTURE. AT THAT TIME I ALSO REPORTED PROBLEMS WITH THE DEFROSTER NOT KEEPING THE WINDSHIELD CLEAR ESPECIALLY ON RAINY DAYS AND NIGHTS. THIS PROBLEM WITH THE DEFROSTER HAS OCCURRED SEVERAL TIMES AND IT WAS I THE LOWER PORTION OF THE WINDSHIELD. I THOUGHT THE SUBARU HAD ELECTRICAL L ISSUES BECAUSE OF THE POPPING, POOR AM RADIO RECEPTION AND THE DEFROSTER. NOW THE WINDSHIELD! THIS IS MY FIRST SUBARU AND POSSIBLY LAST IF THE PROBLEMS PERSIST. ALL OF THE INCIDENTS HAPPENED WHILE DRIVING BUT WHEN I DISCOVERED THE CRACK IT WAS PARKED IN THE GARAGE. CRACK US NOW ABOUT 9".
I HAVE HAD THIS CAR FOR 1 YEAR AND HAVE HAD 3 WINDSHIELDS CRACK. I HAVE NEVER HAD A CAR THAT HAD THIS MANY INCIDENTS WITH CRACKED WINDSHIELDS
SMALL PEBBLE STRUCK WINDSHIELD PASSENGER SIDE AT EDGE ADJACENT TO HEATING ELEMENT AT LEVEL OF MID WINDSHIELD. THIS LEFT A SMALL SHALLOW PIT IN OUTER GLASS. 12 HOURS LATER A CRACK DEVELOPED AT THE WINDSHIELD EDGE AND EXTENDED 12 INCHES TOWARD THE MIDDLE OF THE WINDSHIELD WHICH IS SLOWLY EXTENDING
WHILE DRIVING ON THE HIGHWAY, A SMALL ROCK HIT OUR WINDSHIELD IN THE PASSENGER SIDE DEICER AREA. WE HAVE RECEIVED A NOTICE THAT SUBARU KNOWS THERE IS AN ISSUE WITH WINDSHIELDS CRACKING AT THE DEICER AREA, BUT THE LOCAL DEALER STATES THAT OUR CRACK INITIATED ABOVE THE AREA FOR WHICH THEY ACCEPT RESPONSIBILITY. THE DEICER AREA ON OUR WINDSHIELD EXTENDS ABOVE THE SPOT WHERE THE ROCK HIT, BUT SUBARU IS TRYING TO LIMIT RESPONSIBILITY TO A LOWER AREA. VISIBILITY IS A HIGHLY IMPORTANT COMPONENT OF SAFE DRIVING. THE DEICER AREA WAS NOT APPLIED BY TWO DIFFERENT MANUFACTURING PROCESSES WHEN IT IS A FEW INCHES APART. SUBARU IS TRYING TO LIMIT LIABILITY FOR A DESIGN OR MANUFACTURING FLAW. WE BELIEVE THAT SHOULD NOT BE ALLOWED.
TL* THE CONTACT OWNS A 2015 SUBARU OUTBACK. THE CONTACT STATED THAT THERE WAS A CHEMICAL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED; HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE ORIGIN OF THE ODOR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
MY WINDSHIELD CRACKED WHILE ON THE HIGHWAY. I DID NOT SEE OR HEAR A STONE HIT. 3 OTHER PEOPLE WERE IN THE CAR WHEN A 10 INCH CRACK APPEARED FROM THE DRIVER SIDE CORNER POST TOWARD THE MIDDLE. NO ONE SAW OR HEARD A STONE HIT. I CAME HOME AND RESEARCHED IT AND THERE ARE MANY COMPLAINTS ON THE OUTBACK FORUM ABOUT HOW EASILY THEIR WINDSHIELDS BROKE. I THINK IT IS A SAFETY ISSUE IF SO MANY OF SUBARU'S NEW WINDSHIELDS ARE CRACKING SO EASILY.
THE CAR DOES NOT DRIVE STRAIT , WANDERING LEFT AND RIGHT AT ALL THE TIME FROM THE DAY ONE .CHECKED ALIGNMENT AT THE DEALER - NO PROBLEMS . SO I AM VERY CONCERN ABOUT MY SAFETY AND CAN'T EVEN THINK HOW IT'S GONNA BE ON THE SNOW ( I LIVE IN THE NORTHWEST )
THE WINDSHIELD CRACKED EARLIER THIS YEAR AND HAD TO BE REPLACED. THE CRACK EXTENDED FROM THE UPPER RIGHT TO THE DRIVERS SIDE. LAST WEEK A ROCK HIT MY WINDSHIELD AND WITHIN MINUTES A 2 FOOT CRACK APPEARED (EXTENDS FROM UPPER RIGHT TO THE MIDDLE). THE CRACK IS CONTINUING TO GROW. I'M CONCERNED THERE IS A SAFETY ISSUE WITH THE WINDSHIELD.
ON SUNDAY OCT 11TH WHILE SITTING IN THE DRIVEWAY AND WASHING THE CAR A SPIDER CRACK APPEARED UNDER THE TIP OF THE PASSENGER SIDE WINDSHIELD WIPER THAT HAS SPREAD ACROSS TO JUST ABOUT THE REAR VIEW MIRROR. WENT TO THE DEALER WHO THEN TOOK SOME PHOTOS TO SEND TO SUBARU. AFTER MANY CALLS BACK AND FORTH WE ARE STILL WAITING ON A DETERMINATION. FIRST WAS TO BE BE TODAY 10/23 NOW BEING TOLD 10/28. THERE IS NO EVIDENCE OF AN EXTERNAL IMPACT AND AS THE CAR IS SITTING IN THE DRIVEWAY IT SEEMS IT IS BEING PUSHED OUT FROM THE INSIDE.
I RECEIVED A SAFETY RECALL FROM THE NHTSA (CAMPAIGN ID NUMBER 15V502 - TRANSMISSION OIL LEAK). I CONTACTED THE SUBARU DEALER AND THEY TELL ME THERE IS NO SUCH RECALL. WHO IS RIGHT?
TL* THE CONTACT OWNS A 2015 SUBARU OUTBACK. WHILE DRIVING 75 MPH, A PEBBLE STRUCK THE CONTACT'S WINDSHIELD AND CREATED A TWELVE INCH CRACK. UPON ARRIVING HOME, THE CRACK EXPANDED TO APPROXIMATELY SIXTEEN INCHES IN THE SHAPE OF THE LETTER "U". THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
OUR 2015 SUBURU OUTBACK WAS PURCHASED IN APRIL 2015. IN JULY, THE WINDSHIELD CRACKED (RIGHT UP THE MIDDLE AND THEN, BRANCHED OUT TO BOTH SIDES) RIGHT BEFORE OUR EYES IN THE PARKING LOT OF THE ZOO. NO IMPACT OF ANY DEBRIS WAS HEARD OR EVIDENT. WE HAD THE WINDSHIELD REPLACED AFTER SUBURU DETERMINED A POINT OF IMPACT FROM DEBRIS. WE DID NOT AGREE, BUT WE NEEDED A NEW WINDSHIELD, SO WE PAID FOR IT. ON OCTOBER 8, AFTER GETTING INTO CAR AT WORK PARKING LOT, ANOTHER CRACK WAS DISCOVERED AND MATCHED THE JULY'S CRACK EXACTLY. AGAIN, NO IMPACT OF DEBRIS AND THE START OF THE CRACK STARTS AT THE VERY BOTTOM OF THE WINDSHIELD. I VISITED SUBURU THIS MORNING FOR ROUTING MAINT AND THEY INFORMED ME OF NO RECALL AND DIDN'T DO ANYTHING ABOUT IT. I AM REPLACING THE WINDSHIELD, AGAIN, IN A COUPLE OF DAYS. I SUSPECT THERE IS SOMETHING WRONG WITH THE MANUFACTURING OR DESIGN OF THE OUTBACK.
PLATE GFN9291, SUBARU RE:(#:1-11519581273)
THE SUBARU OUTBACK 2015 WAS PARKED IN A LOT AFTER A 12 MINUTE DRIVE AND BURST INTO FLAMES. IT WAS PURCHASED IN FEBRUARY 2015 AND WAS NOT YET DUE FOR SERVICING WHEN THE EVENT HAPPENED. THE SUBARU OUTBACK MANUFACTURED FROM JULY 3RD-27TH 2015 HAS BEEN RECALLED DUE TO "POSSIBILITY OF FIRE DUE TO A TRANSMISSION FLUID LEAK". I BELIEVE THE SAME THING OCCURRED WITH MY CAR AND I AM CONCERNED THAT IF THE MODEL IS NOT RECALLED SOMEONE WILL GET BADLY INJURED OR KILLED DUE TO FIRE.
SLOWING TO A STOP AT A TRAFFIC LIGHT ON A CITY STREET, MANUAL TRANSMISSION IN NEUTRAL, CLUTCH IN. SPEED ROUGHLY 2 KM/HR. WENT TO STOP THE CAR WITH THE BRAKES, BRAKE PEDAL WENT TO THE FLOOR WITH NO BRAKE ACTIVATION. TRIED BRAKE PEDAL AGAIN, SAME RESULT. ACTIVATED PARKING/EMERGENCY BRAKE WHICH ALSO DID NOT STOP THE CAR. CAR HIT THE BACK OF A GRAVEL TRUCK AHEAD, AND SEEMED TO CONTINUE TO PUSH INTO THE TRUCK 7-10 CM, WHICH IS FURTHER THAN I WOULD HAVE EXPECTED GIVEN THE LOW SPEED OF THE COLLISION. COLLISION DAMAGED THE HOOD OF MY CAR AND BROKE THE HEADLIGHT LENS ON THE PASSENGER SIDE, NO DAMAGE TO THE TRUCK, NO INJURIES TO OCCUPANTS OF EITHER VEHICLE. TRUCK TURNED THROUGH TURNING LIGHT, I CAREFULLY MOVED THE CAR UP AND TRIED STOPPING AT THE LIGHT. BRAKES FUNCTIONED NORMALLY, SO I TRIED THE PARKING BRAKE AND IT ALSO SEEMED TO FUNCTION NORMALLY. I PUSHED ON THE BRAKE PEDAL WHILE THE CAR WAS STATIONARY AND NOTICED MUCH MORE TRAVEL THAN USUAL AND A SPONGY FEEL, BUT THERE WAS RESISTANCE WHERE THERE WAS NONE PREVIOUSLY. I DECIDED THE CAR WAS SAFE TO DRIVE AND DROVE SLOWLY TO THE DEALERSHIP WHERE I LEFT IT TO BE INSPECTED.
THIS WILL BE THE SECOND WINDSHILED REPLACED SINCE I BOUGHT MY OUTBACK IN MARCH 2015. FIRST TIME IT CRACKED, FOR NO APPARENT REASON, 2 WEEKS AFTER PURCHASE. NOW ON SECOND WINDSHILED, AND SEAL IN UPPER RIGHT IS BROKEN, AND CAN'T TAKE IT OUT OF THE GARAGE BECAUSE THERE'S A DELUGE OF RAIN OUT THERE. MUST WAIT FOR FACTORY REPLACEMENT BECAUSE IT'S TOO NEW!
IN LESS THAN SIX MONTHS, TWO WINDSHIELDS HAVE CRACKED WITH NORMAL USAGE. VEHICLES HAS LESS THAN 4600 MILES. THIS IS EITHER A GLASS FAILURE ISSUES OR A DESIGN FLAW. EITHER WAY, UNSAFE.
WINDSHIELD CRACKED WHILE DRIVING THROUGH LAKE TAHOE AREA WITHOUT ANY DEBRIS HITTING WINDSHIELD. THE CRACK STARTED AT LOWER PASSENGER CORNER AND HAS GROWN PAST MID SECTION OF THE WINDSHIELD. THIS IS THE 2ND WINDSHIELD DAMAGED BEYOND REPAIR ON THIS VEHICLE.
NOTICED A SMALL WINDSHIELD CRACK AND WAS TOLD IT COULDN'T BE REPAIRED. IT STAYED SMALL FOR A MONTH OR SO THEN SPREAD RAPIDLY WHEN WEATHER HEATED UP. I'VE HAD DINGS BEFORE IN PRIOR CARS' WINDSHIELDS, BUT NEVER A CRACK.
THE WINDSHIELD CRACKED IN THE BOTTOM CORNER OF THE PASSENGER SIDE, MERELY AS A RESULT OF THE WINDSHIELD WIPER RETRACTING ONTO IT WHILE BEING WASHED. (I HAVE NEVER IN MY 30+ YEARS OF DRIVING CARS HAD A WINDSHIELD CRACK FROM THE IMPACT OF A WINDSHIELD WIPER RETRACTING ONTO IT!!!) THE CRACK HAS SINCE SPREAD ALMOST TO THE DRIVER SIDE. BASED ON MY OWN RESEARCH AND INVESTIGATION, I BELIEVE THE BUILT IN WINDSHIELD DE-ICER UNIT COMPROMISES THE INTEGRITY OF THE WINDSHIELD GLASS. IN THE EVENT AN ACCIDENT WERE TO OCCUR, THE WINDSHIELD COULD VERY WELL SHATTER AND CAUSE BODILY INJURY. A SUBARU OF AMERICA REPRESENTATIVE CONFIRMED VIA EMAIL THAT "IN THE PAST FEW MONTHS WE HAVE SEEN A HIGHER DEMAND FOR WINDSHIELD REPLACEMENT THAN WE USUALLY SEE. OUR PARTS DEPARTMENT IS WORKING HARD WITH RETAILERS AND SUPPLIERS AVAILABILITY....WE HAVE ALSO UPDATED OUR PRODUCTION PROCESS TO IMPROVE THE DURABILITY OF OUR WINDSHIELDS." CLEARLY, THE SUBARU OUTBACK 2015 WINDSHIELDS HAVE A DEFECT, AND THERE SHOULD BE A RECALL FOR THEM TO BE REPLACED AT NO COST TO THE OWNER BEFORE SOMEONE GETS HURT. I HAVE AN APPOINTMENT WITH THE LOCAL DEALERSHIP TO HAVE THE WINDSHIELD REPLACED NEXT WEEK. ONLY TIME WILL WILL TELL HOW LONG THIS WILL TAKE AND HOW MUCH IT IS GOING TO COST. IN FAIRNESS, THE SUBARU OF AMERICA REP HAS ASKED ME TO SEND A COPY OF THE REPLACEMENT RECEIPT TO SEE IF THEY CAN HELP WITH THE COST. CONSIDERING SUBARU'S REPUTATION, MY HOPE IS THEY WILL ULTIMATELY REIMBURSE ME IN FULL.
NOTICED A CRACK IN THE WINDSHIELD ON 8/27/15. IT EXTENDED FROM UNDER THE RIGHT WINDSHIELD WIPER TOWARDS THE CENTER OF THE WINDSHIELD ABOUT 18 INCHES LONG. I COULD NOT THINK OF AN OBJECT HAVING HIT THE WINDSHIELD, THEN RECALLED DRIVING DOWN THE STREET EARLIER AT ABOUT 30 MPH. I HAD HEARD A LOUD POP SOUND, BUT THOUGHT IT WAS COMING FROM UNDER THE CHASIS, LIKE THE SOUND OF A ROCK FLYING UP FROM A TIRE AND HITTING UNDERNEATH. IN RETROSPECT THIS WAS PROBABLY WHEN THE WINDSHIELD CRACKED. ONLINE RESEARCH I DID EARLIER SHOWED HUNDREDS OF COMPLAINTS ABOUT THE WINDSHIELDS ON THE 2015 OUTBACKS CRACKING EASILY, MANY OF WHICH DID NOT INVOLVE OBJECTS HITTING THE CAR. I FOUND SEVERAL SITES OF SIMILAR COMPLAINTS, WITH THE LINKS OF 1 BELOW. I BROUGHT THE CAR INTO THE DEALER THE NEXT DAY AND EXPLAINED THAT THE WINDSHIELD HAD SPONTANEOUSLY CRACKED. THEY INITIALLY TOLD ME THAT MY CRACK APPEARED TO HAVE BEEN CAUSED BY AN OBJECT AND NOT COVERED UNDER WARRANTY. I ASKED THEM TO EXPLAIN HOW AN OBJECT COULD POSSIBLY HAVE HIT THE GLASS AND NOT DAMAGED THE WIPER, WHICH WAS FULLY INTACT. THEY SAID: "THE WIPER BLADE MUST HAVE BEEN MOVING WHEN A ROCK STRUCK WINDSHIELD". I SAID NO, THE WIPER BLADES HAVE NOT BEEN USED IN SEVERAL DAYS SINCE IT HAD NOT BEEN RAINING. ALSO, AN INSURANCE APPRAISER LOOKED AT THE DAMAGED GLASS AND SAID THIS WAS NOT CAUSED BY AN OBJECT HITTING IT FROM THE OUTSIDE, SINCE THE CRACK HE SAID WAS AN "INSIDE-OUT" CRACK BASED ON THE FEEL OF THE CRACK. A WARRANTY CLAIM WAS SUBMITTED BY THE
FOR UNKNOWN REASONS, MY WINDSHIELD CRACKED ON THE DRIVER'S SIDE WHILE IT WAS PARKED IN THE DRIVEWAY. THERE IS NO EVIDENCE OF ANY IMPACT DAMAGE.
THE WINDSHIELD CRACKED HORIZONTALLY ON THE DRIVER'S SIDE. NOTHING HIT THE WINDSHIELD TO CAUSE THE CRACK. IT WAS FINE WHEN I GOT HOME FROM WORK AND PARKED THE VEHICLE IN THE GARAGE; THE FOLLOWING MORNING THE CRACK WAS THERE.
TRAVELING FROM KANSAS CITY MO TO PHOENIX WINDSHIELD DEVELOPED CRACK WHILE DRIVING. WE WERE TRAVELING IN A LIGHT RAIN AND THERE WAS SOME VERY SMALL PEA GRAVEL BEING THROWN UP BY PASSING CARS ON THE OPPOSITE SIDE OF CAR. THE CRACK CENTERED OVER THE PASSENGER WIPER ABOUT 4 INCHES UPWARD. THERE WAS NO STAR FORMATION. I TOOK IT TO THE SUBARU DEALERSHIP IN CHANDLER AZ. I WAS TOLD BY THE GENERAL MANAGER THAT THERE WAS A BACK ORDER ON THE GLASS BUT TO WAIT UNTIL I RETURNED TO KANSAS CITY FOR REPAIR. DURING OUR DRIVE HOME I CALLED OUR INSURANCE, SUBARU (WHERE PURCHASED) AND GLASS COMPANY. I FOUND THAT GLASS ON MY OUTBACK WAS AT LEAST 6 WEEKS OUT. AFTER 6 WEEKS I WAS AGAIN TOLD THE GLASS REMAINS ON BACKORDER. IT WAS FINALLY REPLACED BY SAFELITE ON AUGUST 25TH. PLEASE LOOK INTO THIS. IS THERE SOME KIND OF DEFECT IN THE WINDSHIELD, INSTALLATION, OR FIT? THANKS
INTERIOR REAR VIEW MIRROR BROKE OFF THE MOUNTING WITH GLASS ATTACHED TO THE MOUNTING. THEIR WAS NO FORCEFUL MOVEMENT OR ADJUSTMENT BEING APPLIED TO THE MIRROR AT THE TIME, IT JUST CAME DOWN. DISTRACTING MY DRIVING.
I WAS AT WORK TODAY AND WHEN I LEFT I SAT IN THE OUTBACK FOR ABOUT 10 MIN WITH THE AIR CONDITIONING ON AND MADE PHONE CALLS. WHEN I GOT READY TO TAKE OFF I HEARD A CRACK. I LOOKED AROUND AND DIDN'T SEE ANYTHING. ABOUT 30 MINUTES AGO, MY HUSBAND AND I WENT TO PICK UP THE GRANDKIDS AND MY HUSBAND SAID, "HOW DID THE WINDSHIELD GET CRACKED? HE WAS RIGHT IT WAS CRACKED RIGHT AT THE REARVIEW MIRROR. I CALL THE SERVICE DEPARTMENT OF THE SALES COMPANY AND THEY SAID I WILL HAVE TO COME WHEN A SUBARU REP IS IN THE STORE AND HE WILL TELL WHETHER IT WAS DEFECTIVE MATERIAL. IT HAS TO BE A DEFECT, I WAS SITTING STILL AND IT JUST CRACKED. IT WAS NOT HIT BY ANYTHING, AND THERE ARE NO INDENTS WHERE IT WAS HIT.
THREE DAYS AGO, OUR NEW SUBARU OUTBACK (PURCHASED IN LATE FEBRUARY 2015) DEVELOPED A CRACK IN THE WINDSHIELD OVERNIGHT THAT IS NOW OVER TWO FEET IN LENGTH. THE CRACK RUNS FROM THE TOP EDGE, MID-WINDSHIELD ON THE DRIVER'S SIDE, AND CIRCLES AROUND THE REAR VIEW MIRROR BEFORE TAILING OFF A FOOT OR SO ABOVE THE BOTTOM EDGE, IN FRONT OF THE PASSENGER'S SIDE. NO OBJECT STRUCK THE WINDSHIELD, IT SIMPLY CRACKED. WE CONTACTED THE DEALERSHIP, WHO TOLD US THAT THIS WOULD NOT BE COVERED UNDER THE WARRANTY, THAT NO AFTERMARKET WINDSHIELDS ARE AVAILABLE FOR THIS MODEL, AND QUOTED A PRICE OF $625 (BEFORE TAXES) FOR REPLACEMENT WITH SUBARU GLASS. THE DEALERSHIP ALSO INDICATED THAT THERE ARE ONLY A FEW SUBARU WINDSHIELDS AVAILABLE IN THE US. AFTER HEARING THIS, WE WENT ONLINE AND DISCOVERED THAT MANY OTHERS HAVE HAD SIMILAR EXPERIENCES WITH THIS MODEL. NO WONDER THERE ARE SO FEW WINDSHIELDS AVAILABLE! SINCE WE BOUGHT THE CAR, WE HAVE NOTICED SIGNIFICANT ROAD NOISE INSIDE THE CABIN, EVEN WITH ALL WINDOWS TIGHTLY CLOSED. THIS, COUPLED WITH THE NUMBER OF SIMILAR COMPLAINTS WE'VE SEEN ABOUT CRACKED WINDSHIELDS ON 2015 SUBARU OUTBACKS, LEADS US TO BELIEVE THAT SUBARU SHOULD RECALL THE MODEL, IN ORDER TO ADDRESS THE DESIGN FLAW BEFORE SOMEONE IS KILLED OR INJURED.
WE HAVE 7,100 MILES ON OUR NEW & VERY FIRST SUBARU OUTBACK. THIS PAST WEEK WE DEVELOPED A CRACK THAT BEGAN ON THE LOWER 4 INCHES / CENTER PORTION ON THE PASSENGER SIDE OF WINDSHIELD. YES, THERE IS A "VERY SMALL NICK" FROM WHERE IT BEGAN. BELIEVE ME, IT'S SMALLER THAN THE TOP OF A STRAIGHT PIN. THE CRACK STARTED OUT IN 2 DIRECTIONS AND OVER THE PAST FEW DAYS HAS GROWN TO 20 INCHES AND 11 INCHES RESPECTFULLY, AS OF TODAY. IF YOU LOOK AT THE DATA ON THE NHTSA WEB SITE FOR COMPLAINTS ABOUT THE 2015 SUBARU OUTBACK (104 TOTAL 8/20/15 ) 65 OF THEM ARE ABOUT WINDSHIELDS CRACKING AT A VERY HIGH FREQUENCY RATE. PLUS, THE SUBARUOUTBACK.ORG WEB SITE HAS A LITANY OF THE SAME COMPLAINTS . IT'S TO THE POINT, THAT THERE IS A SERIOUS BACKORDER OF WINDSHIELDS FOR THE OUTBACK. THERE HAVE EVEN BEEN CASES, WERE AFTER REPLACEMENT, THE PROBLEM HAPPENS AGAIN, SHORTLY THEREAFTER. I HAVE TRIED TO FIND THIS TYPE OF PROBLEM WITH OTHER VEHICLES / BRANDS FOR 2015. THERE ARE NONE TO BE FOUND! EXCEPT THE 2015 SUBARU LEGACY, 10 CURRENTLY , SAME TYPE OF WINDSHIELD. THAT WOULD MAKE IT AROUND 75 WINDSHIELD CRACKING COMPLAINTS TOTAL. SOMETHING OTHER THAN "BAD LUCK" IS CAUSING THIS ISSUE. SUBARU NEEDS TO SERIOUSLY TAKE THIS ISSUE TO THEIR ENGINEERING PEOPLE AND FIND IT'S ROOT CAUSE AND COVER A PROPER REPLACEMENT . I WOULDN'T RECOMMEND ANYONE RUNNING OUT AND GETTING A REPLACEMENT UNTIL THIS WHOLE PROBLEM IS ADDRESSED. AGAIN, THE REPLACEMENT WINDSHIELDS ARE CRACKING ALSO. SUBARU "PLEASE STEP UP" AND DO THE RIGHT TH
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2015 Subaru Outback → · Every Outback year → · How the figures are calculated →