Page 3 of 6 · complaints 101–150 of 295

2012 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Service Brakes
Filed Nov 14, 2019115,000 milesNY

BRAKE LINE CORRODED. THIS IS A KNOWN SUBARU ISSUE, BUT RECALLS HAVE NOT AFFECTED THE 2012 OUTBACK AS OF YET; WANTED TO REPORT THIS AS A POSSIBLE SAFETY ISSUE. CAR IS IN A SNOWY REGION BUT ALL ROUTINE MAINTENANCE REGULARLY TAKEN CARE OF.

Power Train
Filed Nov 13, 201970,000 milesGA

I'VE BEEN EXPERIENCING INTERMITTENT ISSUES WITH THE TRANSMISSION WHERE THE VEHICLE WOULD SHUDDER LIKE IT WAS ABOUT TO SHUT OFF WHEN BRAKING. I'VE ALSO EXPERIENCED ISSUES WHERE AFTER STARTING THE VEHICLE AND PLACING THE VEHICLE INTO GEAR, THE VEHICLE WOULD LOCK UP. I TOOK MY VEHICLE TO A CERTIFIED MECHANIC BACK IN SEPTEMBER 2018 WHO POINTED ME TO A TECHNICAL SERVICE BULLETIN ADDRESSING THE SAME ISSUES I WAS HAVING: TSB 16-90-13R, AND RECOMMENDED I GO TO A SUBARU DEALERSHIP FOR DIAGNOSTICS, AND REPAIR POTENTIALLY UNDER EXTENDED WARRANTY. I DID TAKE MY VEHICLE AND GET A TRANSMISSION FLUSH WHICH SEEMED TO ALLEVIATE THE ISSUE. HOWEVER, AFTER TAKING MY VEHICLE TO MY LOCAL SUBARU DEALERSHIP, I WAS TOLD THEY COULD NOT REPRODUCE THE ISSUE, OR SEE ANY RELATED CODES; THERE DOESN'T APPEAR TO BE ANY RECORD OF THIS ISSUE RECORDED EXCEPT FOR A RELATED WARRANTY REQUEST FOR SEAT REPAIR. NOW THAT I AM EXPERIENCING THIS ISSUE AGAIN, I TOOK MY VEHICLE BACK TO THE DEALER. THEY GAVE ME THE SAME RESPONSE AND I ESCALATED TO SOA ASKING FOR HELP GETTING THIS TRANSMISSION REPAIRED. THEIR RESPONSE WAS THE SAME AS THE DEALERSHIP'S RESPONSE - THAT THEY COULD NOT REPRODUCE THE ISSUE, AND THEY WILL NOT PERFORM THE REPAIR. I FEEL THIS IS A SERIOUS ISSUE THAT COULD LEAD TO INJURY OR DEATH WHILE OPERATING THE VEHICLE. HOWEVER, I AM STILL EXPERIENCING THE ISSUE FROM TIME TO TIME, AND I DO NOT FEEL THAT THIS VEHICLE IS SAFE. MY WIFE PRIMARILY DRIVES THIS VEHICLE TO TAKE MY CHILDREN TO AND FROM SCHOOL AND OTHER A

Power Train
Filed Nov 3, 2019117,000 milesOR

WHEN DRIVING ON THE FREEWAY MY TRANSMISSION SUDDENLY LOST POWER IT WOULD INTERMITTENTLY GO THEN STOP AGAIN. I HAD A SEMI RIGHT BEHIND ME THAT ALMOST RAN OVER THE TOP OF ME. AS I MADE IT TO MY EXIT IT BEGAN MAKING NOISE. I DROVE IT STRAIGHT INTO MY MECHANIC WHO THOROUGHLY INSPECTED IT AND SAID THE TRANSMISSION HAD FAILED.

Unknown or Other
Filed Oct 19, 2019150,000 milesNJ

KEY IS STUCK IN IGNITION AND WILL NOT COME OUT. VEHICLE HAS TO BE RE-STARTED, MOVED BACK AND FORTH 3-4 TIMES BEFORE KEY WILL COME OUT. THIS APPEARS TO BE A COMMON PROBLEM WITH MANY SUBARUS, THERE ARE A VARIETY OF QUICK-FIX VIDEOS ONLINE AND COUNTLESS COMPLAINTS IN AUTOMOTIVE FORUMS. SUBARU IS DEFINITELY AWARE OF THE PROBLEM.

Power Train
Filed Oct 14, 2019156,000 milesNY

AFTER 7 YEARS OF DILIGENT CARE OF MY 2012 OUTBACK, MY TRANSMISSION IS FAILING. THIS IS A KNOWN ISSUE IN MY MAKE AND MODEL. THIS WILL COST ME $7K OUT OF POCKET TO REPLACE. SUBARU CLAIMS TO HAVE 'QUALITY AS OUR HIGHEST PRIORITY', BUT DID NOT ADDRESS THIS KNOWN ISSUE AND HAVE PUT THE BURDEN ON THEIR CUSTOMERS. THIS IS MY THIRD SUBARU, AND IT WOULD BE NICE IF THE COMPANY STOOD BEHIND THEIR WORK AND SUPPORTED THEIR CUSTOMERS

Power Train
Filed Oct 2, 2019130,000 milesMI

MY VEHICLE HAS BEEN STALLING WHEN COMING TO A STOP, IT STARTS TO SHUDDER WHEN SLOWING THEN STALLS AT STOP. SAFETY IS BECOMING AN ISSUE WHEN IN TRAFFIC, OR ON HIGHWAY IN STOP AND GO. THERE HAS NOT BEEN A RECALL FOR TORQUE CONVERTER ISSUES OR CVT TRANSMISSIONS JUST EXTENDED WARRANTY. UNFORTUNATELY THERE WERE NOT ISSUES WHEN THIS WAS EXTENDED. THIS IS ON A 2012 SUBARU OUTBACK, WITH 130,000 MILES

Power Train
Filed Sep 26, 2019164,000 milesNY

ACCELERATING FROM A STOPPED POSITION, OR FROM A LOW SPEED AS WHEN MAKING A TURN OR MERGING, THE VEHICLE JERKS AND BUCKS, COMES TO A NEAR STALL AT LEAST ONCE EACH TIME, MORE OFTEN 2 OR 3 TIMES IN QUICK SUCCESSION, UNTIL THE VEHICLE GAINS MORE SPEED, APPROXIMATELY 10 MPH, AND THE SYMPTOMS SUBSIDE. VEHICLE WAS DRIVEN OUT OF NECESSITY A MAXIMUM 20 MILES ON A FEW DAYS SINCE SYMPTOMS BEGAN, CONSISTENTLY BUCKING AND NEAR STALLING IN THOSE CONDITIONS, CAUSING TRAFFIC DISTURBANCES AND ENDANGERING MY FAMILY, MYSELF, AND OTHER DRIVES ON THE ROAD. 4 DAYS LATER THE DASH LIGHTS CAME ON WHILE DRIVING-CHECK ENGINE, FLASHING EMERGENCY BRAKE, TRACTION CONTROL, FLASHING AT TEMP OIL-I IMMEDIATELY PULLED OFF THE ROAD, BUCKING AND NEAR STALLING ALL THE WAY. CAR WAS TOWED. ODB-II CODES WERE-TRANSMISSION CONTROL MALFUNCTION, AND TORQUE CONVERTER CLUTCH PRESSURE CONTROL SOLENOID CENTRAL CIRCUIT. MECHANIC SAYS CAN'T DRIVE THE CAR. BACKGROUND CHECKING SHOWS THAT INSTEAD OF A RECALL, A WARRANTY WAS PUT IN PLACE THEN DUE TO THE EXTENT OF THE COMPLAINTS ON THIS, WARRANTY WAS EXTENDED, AND SUBARU REFUSES TO TAKE APPROPRIATE ACTION TO RESOLVE THIS UNSAFE, EXPENSIVE, AND KNOWN ISSUE. THERE IS ADDITIONALLY A SULEV EMISSIONS WARRANTY WHICH COVERS THIS, BUT IT ONLY GOES TO 150,000 MILES AND IS NOT A SAFETY ISSUE.

Service Brakes
Filed Sep 21, 201963,000 milesCO

WHILE TRAVELING STRAIGHT ON I70 , 10 MILES EAST OF COLBY, KS AT 75 MPH, THE ELECTRONIC PARKING BRAKE ENGAGED CAUSING THE CAR TO SLOW DOWN AND SWERVE. THE BRAKE LIGHT ON THE DASH STARTED FLASHING ON THE DASH ALONG WITH THE CHECK ENGINE LIGHT AND SWERVE LIGHT. I STOPPED THE CAR AND CONSULTED THE MANUAL WHICH INDICATED NOT TO DRIVE THE CAR. THE CAR HAD TO BE TOWED TO A MECHANIC IN COLBY. THE MECHANIC WAS UNABLE TO FIX THE PROBLEM AND THE CAR WAS TOWED TO DENVER SUBARU DEALER, WHERE IT IS NOW.

Power Train
Filed Aug 21, 2019122,000 milesVA

2012 SUBARU OUTBACK WITH APPROX. 122,000 MILES. THE CVT TRANSMISSION BEGAN RASPING WHILE UNDER ACCELERATION. RANDOMLY, AND OVER A PERIOD OF SEVERAL DAYS, THE VEHICLE STALLED, PARTICULARLY WHEN RAPIDLY DECELERATING UNDER BRAKING CONDITIONS. THIS REQUIRED THE VEHICLE TO BE SHIFTED INTO PARK OR NEUTRAL AND RESTARTED. ONLINE, I DISCOVERED THAT THERE IS A RATHER LENGTHY HISTORY OF PROBLEMS WITH THIS SUBARU TRANSMISSION, AND THAT SUBARU, APPARENTLY TO AVOID A RECALL, EXTENDED ITS WARRANTY ON THE 2012 OUTBACK TO JULY 31, 2018 OR 100,000 MILES, WHICHEVER CAME FIRST. I WAS NEVER NOTIFIED OF THE WARRANTY EXTENSION, A FACT THAT SUBARU USA ON JULY 29, 2019 TACITLY ACKNOWLEDGE (THEY SAID THEY HAD NO RECORD THAT I HAD BEEN NOTIFIED), BUT SUBARU USA SAID, DESPITE THIS, THAT THE WARRANTY DATE AND MILEAGE HAD NOW EXPIRED AND THEY COULD DO NOTHING FOR ME. SUBARU USA ALSO ACKNOWLEDGED THAT THE ESTIMATED REPAIR COST OF $9500 WAS "QUITE HIGH" AND TOLD ME THAT AS A "GOOD WILL" GESTURE THEY WERE PREPARED TO OFFER ME $1500 CREDIT TOWARD THE PURCHASE OF A NEW SUBARU.

Power Train
Filed Aug 10, 2019109,000 milesMN

MY 2012 SUBARU OUTBACK ENGINE WILL SHUT OFF WHEN COMING TO A COMPLETE STOP WHEN EXITING A FREEWAY, COMING TO A STOP ON A SIDE STREET. SPEED DOES NOT PLAY A FACTOR IN THIS. THIS HAPPENS INTERMITTENTLY AND CLEARLY, IS A SAFETY ISSUE! I NEVER RECEIVED A NOTIFICATION ON THIS MATTER FROM SUBARU THAT THERE IS A KNOWN DEFECT WITH THE TORQUE CONVERTER IN THE TRANSMISSION. THIS IS SOMETHING THAT SHOULD HAVE BEEN AND STILL SHOULD BE A RECALL. FATALITIES COULD BE A RESULT OF THIS! SUBARU NEEDS TO BE HELD ACCOUNTABLE AND NOT JUST BY EXTENDING THE WARRANTY. AGAIN THIS IS A HUGE SAFETY ISUUE!

Power Train
Filed Aug 9, 2019130,000 milesTN

THE CVT TRANSMISSION FAILED WHILE TRAVELING AT A HIGH SPEED DOWN THE INTERSTATE WITH NO WARNING. AFTER DOING FURTHER RESEARCH SUBARU IS VERY AWARE OF THIS CVT ISSUES AND HAS TAKEN A VERY POOR AND LIMITED APPROACH TO STAND BEHIND AND FIX THIS ISSUE. THEY TOLD ME AT THE DEALERSHIP THAT I WAS ON MY OWN TO PAY FOR THE REPAIR AND IT WAS A 10K FIX.

Power Train
Filed Aug 1, 2019133,000 milesIL

MY OUTBACK STALLS WHEN COMING TO A STOP. IT WOULD DO IT RANDOMLY BUT NOW IT DOES IT ALL THE TIME. SUBARU WON'T DO ANYTHING FOR ME EXCEPT TELL ME HOW MUCH IT WILL COST TO FIX THE TORCH CONVERTER WITHOUT EVEN CHECKING IT ON THEIR COMPUTER. I HAVE HEARD OF SEVERAL ISSUES WITH THE CVT AND I WANT TO KNOW FOR SURE.

Unknown or Other
Filed Jul 25, 2019106,000 milesTN

CVT TRANSMISSION / TORQUE CONVERTER. MY VEHICLE IS JUST OVER 100K AND SUBARU WON'T COVER THE FULL REPAIR. MY CAR HAS STALLED IN VERY DANGEROUS SITUATIONS ON THE HIGHWAY AND INTERSECTIONS. LOCAL DEALER HAS CONFIRMED THAT THE TORQUE CONVERTER / CVT NEEDS REPAIRED. IT'S TERRIBLE TO KNOW THAT NHTSA WON'T ISSUE A FORMAL RECALL WAITING FOR FATALITIES TO FORCE THE DECISION.

Power Train › Automatic Transmission
Filed Jul 17, 2019117,000 milesMI

MY DAUGHTER WAS DRIVING THIS VEHICLE ON HIGHWAY AND THE CAR STARTED SHAKING AND STALLED. THANK GOD THE CARS AROUND HER AVOIDED HITTING HER. SHE COULD HAVE EASILY BEEN KILLED. WE TOOK IT TO DEALERSHIP AND THEY SAID THE TRANSMISSION FAILED. THIS CAR ONLY HAS 117 THOUSAND MILES ON IT. I HAVE LOOKED AND IT SEEMS LIKE THERE HAVE BEEN A LOT OF TRANSMISSION FAILURES WITH THIS VEHICLE. BECAUSE OF THIS THEY OFFERED AN EXTENDED WARRANTY UP TO 100000 MILES BUT NOTHING OVER THIS.AND NO RECALL.THEY SHOULD BE FORCED TO DO A RECALL. THIS TYPE OF TRANSMISSION FAILURE IS VERY DANGEROUS ESPECIALLY WHEN DRIVING ON THE HIGH WAY. IT IS ALSO VERY EXPENSIVE TO FIX WE ARE BEING TOLD IT WILL COST 10000 DOLLARS WHICH WE CAN NOT DO. WE ARE NOT COVERED UNDER THE EXTENDED WARRANTY BECAUSE IT IS OVER 100000 MILES.

Power Train
Filed Jul 10, 2019111,000 milesNJ

WHILE IN MOTION,THE CVT TRANSMISSION SUDDENLY FAILED WITHOUT WARNING. CAUSING THE CAR TO STOP FORWARD MOTION. IF THIS HAD HAPPENED IN TRAFFIC, IT COULD CAUSE A ACCIDENT. THIS IS A SERIES SAFETY ISSUE. CVT TRANSMISSION IS A SEALED UNIT, NO SERVICEABLE PARTS. CAR IS 11K OUTSIDE WARRANTY. ONLY REPAIR IS 8K REPLACEMENT.

Unknown or Other
Filed Jul 3, 2019181,000 milesVA

I HAVE JUST BEEN TOLD TODAY THAT WILL NEED A NEW CVT TRANSMISSION FOR MY 2012 OUTBACK. THIS IS A COMMON PROBLEM FOR SUBARU DURING THIS MODEL YEAR. INSTEAD OF ISSUING A RECALL, THEY HAVE CHOSEN TO GIVE A LIMITED EXTENDED WARRANTY ON THIS ISSUE. THEY HAVE NOT OWNED UP TO THE PROBLEM AND ARE NOT HELPING CUSTOMERS OUT WITH THIS ISSUE. WHAT ASSURANCE DO I HAVE THAT A NEW SUBARU WON'T HAVE THE SAME ISSUE? I ENJOYED BY OUTBACK AND AM VERY DISAPPOINTED WITH THIS OUTCOME. I HAVE TAKEN IT FOR REGULAR SERVICING AND DON'T ABUSE A VEHICLE AND IT HAS BEEN RELIABLE TO THIS POINT. PLEASE ADVISE AS TO WHY WON'T OWN UP TO THIS ISSUE AND ISSUE A RECALL FOR THIS COMMON PROBLEM. THEY CURRENTLY HAVE IN PLACE AN EXTENDED WARRANTY OF 100,000 FOR THIS ISSUE. I DARE SAY VERY FEW SUBARUS ARE ON THE ROAD AFTER NINE YEARS WITH LESS THAN 100,000.

Unknown or Other
Filed Jun 26, 2019MD

MY KEY WILL NOT COME OUT OF THE IGNITION PROPERLY. TAKES 30 MINUTES SOMETIMES. I CANNOT LEAVE MY CAR WITH THE KEY IN THE IGNITION. MAINTENANCE REP SAYS THERE IS A TSB ADDRESSING THIS KNOWN ISSUE, BUT WILL NOT BE FIXED UNLESS I PAY $700+ TO REPLACE THE ENTIRE SHIFT ASSEMBLY. SOMETHING ABOUT THE PARK INDICATOR IS KNOWN TO NOT ENGAGE PROPERLY. HOW CAN THEY CHARGE CUSTOMERS THIS OUTRAGEOUS AMOUNT, WHEN THEY KNOW THERE IS A DEFECT IN THE SHIFT ASSEMBLY AND HAS BEEN SINCE 2010. THIS HAS BEEN OCCURRING FOR OVER SIX MONTHS IN MY VEHICLE AND IS GETTING WORSE EACH TIME. THE INTERNET IS FILLED WITH SUBARU OWNERS OF ALL MAKES, MODELS, AND YEARS WITH THE SAME PROBLEM.

Unknown or Other
Filed Jun 22, 2019162,000 milesNC

OUR VEHICLE HAS 162,000 MILES. THE VALVE BODY TRANSMISSION HAS TO BE REPLACED DUE TO KNOWN DEFECT OF THIS MAKE, MODEL, AND YEAR VEHICLE. THIS HAS BEEN AND CONTINUES TO BE A PROBLEM FOR THESE VEHICLES WITH NO RECALL MADE.

Electrical System
Filed Jun 16, 201990,000 milesTX

ONE DAY DRIVING HOME I NOTICED THAT THE CRUISE CONTROL LIGHT AND THE PARKING BRAKE LIGHTS WERE FLASHING. ALONG WITH THE STABILITY CONTROL AND CHECK ENGINE LIGHTS BEING ON STEADY. THE LIGHTS STAY ON WHILE DRIVING ON ANY ROAD OR STATIONARY. UNHOOKING BATTERY TERMINALS CLEARS THE LIGHTS FROM ANYWHERE BETWEEN A COUPLE HOURS TO SEVERAL WEEKS. I HAVE DONE RESEARCH AND SEEN THAT THIS IS A COMMON ISSUE WITH THESE VEHICLES AND NOTHING THAT IS DONE FIXES IT.

Power Train
Filed Jun 10, 2019175,000 milesOH

WHILE GETTING ON AN OFF RAMP VEHICLE STALLED GOING 45MPH DUE TO THE VALVE BODY IN TRANSMISSION LOCKING UP. SUBARU HAS KNOWLEDGE OF THIS ISSUE AND RELEASED A BULLETIN: 16-90-13R, BUT ONLY WILL FIX IF THE ISSUE ARISES AND NOT BEFORE. THIS ISSUE DOES NOT GRADUALLY SHOW UP BUT RATHER HAPPENS ALL AT ONCE.

Power Train
Filed May 30, 2019146,000 milesAR

VEHICLE SHUDDERS WHEN COMING TO A STOP AND WILL STALL WHEN GOING FROM STOPPED TO MOTION. SUBARU REPLACED THE TORQUE CONVERTER 2 YEARS AGO AND TOLD US THIS WOULD FIX THE ISSUE AND IT DID FOR A LITTLE WHILE. THE VEHICLE IS NOW DOING THE EXACT SAME THING--STALLING OUT IS A SAFETY ISSUE. SUBARU DETERMINED THAT IT WAS ONCE AGAIN A FAULTY/BAD TORQUE CONVERTER--SO THIS SEEMS LIKE AN ISSUE WITH SUBARU TORQUE CONVERTERS. THE FIRST TIME, THEY ADMITTED THEIR MISTAKE AND PAID FOR THE REPAIR. I ASKED THEM AGAIN TO COVER IT AND WAS EVEN TOLD ON THE PHONE BY A SUBARU REPRESENTATIVE THAT THE TORQUE CONVERTER IN A VEHICLE SHOULD NOT HAVE GONE BAD THE FIRST TIME, MUCH LESS THE SECOND TIME...BUT SINCE MY MILEAGE IS OVER THEIR "GOODWILL" LIMIT FOR THE WARRANTY EXTENSION, THEY WILL NOT FULLY COVER THE REPAR/REPLACEMENT OF THE TORQUE CONVERTER A SECOND TIME (AFTER HAVING THE NEW ONE FOR 2 YEARS, ONLY 45,000 MILES.) I KNOW THAT WE ARE NOT THE ONLY CONSUMERS THAT THIS IS HAPPENING TOO AND AS IT IS A KNOWN PROBLEM WITH THEIR TORQUE CONVERTERS AND A DEFINITE SAFETY ISSUE, MY HOPE IS THAT THIS WILL PROMPT A RECALL OR IN SOME WAY, HAVE SUBARU FIX THEIR MISTAKES AND NOT PUT IT OFF ON THE CONSUMER, AS IF WE JUST HAPPENED TO PURCHASE A LEMON OR SOMETHING.

Air Bags
Filed May 28, 2019CO

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. R & G SUBARU (1140 US-59, DETROIT LAKES, MN 56501, (218) 847-2498) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed May 17, 2019135,000 milesCO

VEHICLE OCCASIONALLY STALLS WHILE STOPPED AT A STREET LIGHT. DEALER SAYS IT IS PROBABLY TORQUE CONVERTER LOCKUP. HAS HAPPENED 3 TIMES WHILE WAITING TO MAKE A LEFT HAND TURN. VEHICLE HAS 135K MILES ON IT. SEEMS LIKE A LEGITIMATE SAFETY ISSUE TO ME.

Visibility/Wiper
Filed May 13, 201996,000 milesVA

WHILE DRIVING APPROX. 60 MPH ON HIGHWAY, 5/12/19, IN LIGHT RAIN/MIST WITH MILD TEMPS AROUND 50 DEGREES F., I HEARD A SUDDEN "BAM!" AND THOUGHT MY WINDSHIELD WAS SHOT AT BY A SHOTGUN BUT IT WASN'T. KEPT DRIVING BUT HEARD A SWOOSHING OF AIR SOUND. ALL WINDOWS WERE UP SO I SLID THE SHADE PANEL OPEN TO SEE THE SUNROOF AND SAW A HOLE THE SHAPE OF TENNESSEE IN THE MIDDLE OF THE SUNROOF WITH THE GLASS AROUND THE HOLE POINTING UPWARD....AS THOUGH IT WAS A FORCED EXPLOSION FROM THE INSIDE OUT. NO BROKEN GLASS OR FOREIGN OBJECT WAS FOUND LAYING INSIDE THE SHADE PANEL. NO ROCK OR METEORITE WAS SEEN FLYING MY WAY WHILE DRIVING. EITHER AN OBJECT FELL FROM THE SKY DIRECTLY INTO THE CENTER OF MY SUNROOF OR THE SUNROOF EXPLODED ON ITS OWN.

Unknown or Other
Filed May 8, 201950,000 milesNH

THE EARLIEST DATE FOR SCHEDULE OF RECALL IS AUGUST. DOES THAT SEEM SENSIBLE IF THE PROBLEM IS SERIOUS? THE SOLUTION TO SOLVE THE LARGE NUMBER OF PEOPLE NEEDING REMEDIATION IS REQUIRING ADDITION STAFF TO KEEP THE SERVICE DEPARTMENT OPEN, AROUND THE CLOCK, IF NECESSARY.

Air Bags
Filed May 8, 2019CO

TAKARA RECALL. I DO NOT FEEL THAT MY CAR IS NOT BEING TAKEN CARE OF IN A TIMELY MANNER. I WAS TOLD TODAY THAT IT MAY TAKE SEVERAL MONTHS TO GET THE PART IN TO DO THE RECALL FOR THE PASSENGER AIRBAG. MOST THE TIME THERE ARE SMALL CHILDREN IN MY CAR, AND MOST THE TIME A PASSENGER IN THE PASSENGER SEAT.

Air Bags
Filed May 7, 2019MA

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Apr 29, 2019155,000 milesIA

VEHICLE STALLS INTERMITTENTLY WHEN COMING TO A STOP OR ATTEMPTING TO ACCELERATE FROM A STOP. THIS IS AN EXTREMELY URGENT SAFETY CONCERN. THIS ALSO SEEMS TO HAVE CAUSED INCONSISTENT STARTING ISSUES. I HAVE REPLACED THE STARTER AND STILL HAVE ISSUES. SEEMS TO BE A TORQUE CONVERTER PROBLEM. THIS ISSUE HAS BEEN REPORTED BY MANY OWNERS AND HAS NOT BEEN ADEQUATELY ADDRESSED BY SUBARU WITH AN AVAILABLE FIX IN A RECALL.

Unknown or Other
Filed Apr 26, 2019CA

I BOUGHT MY CAR USED AT THE END OF 2015. IN 2017 MY SUBARU OUTBACK BEGAN MAKE A WHISTLING SOUND WHEN THE BRAKES WERE APPLIED AND ALSO BEGAN TO SHAKE AT A LOW IDLE BEFORE STOPPING THE CAR. I TOOK IT TO A SUBARU DEALERSHIP AND HAD IT INSPECTED BUT THEY JUST DETERMINED IT WAS THE BRAKES AND CHANGED THEM OUT. IN 2018 MY SUBARU BEGAN TO SHAKE EVEN MORE VIOLENTLY, ALMOST AS IF ANOTHER VEHICLE BEHIND ME HAD BUMPED INTO ME, AND THEN WOULD STALL OUT. THIS APPEARED MORE SO ON HILLS AT FIRST AND THEN STARTED HAPPENING ON FLAT SURFACE ROADS. I WENT BACK TO MY SUBARU DEALERSHIP WHO AGAIN RAN MY VIN AND INSPECTED THE VEHICLE BUT DETERMINED "COULD NOT DUPLICATE THE ISSUE". $900.00+ LATER I WENT ON MY WAY ONLY TO HAVE IT CONTINUOUSLY HAPPEN MORE AND MORE. I WAS AT 90,490 MILES AT THE TIME I GOT MY 90K MILE SERVICING DONE. I HAD ASKED THE SERVICING DEPARTMENT IF THERE WAS ANYTHING REPORTED ON MY VEHICLE THAT I NEEDED TO BE AWARE OF. THEY STATED THAT NOTHING POPPED UP IN THEIR SYSTEM. I NEVER RECEIVED A RECALL OR SAFETY WARNING LETTING ME KNOW THAT THERE IS A HUGE CONCERN FOR CVT TO THE POINT OF EXTENDING THE COVERAGE AUTOMATICALLY. I AM NOT A MECHANIC. I DONT KNOW WHAT CODES TO LOOK FOR OR WHAT LINGO TO GIVE THEM OTHER THAN MY EXACT PROBLEM AND TRUST THAT THEY DID THE RESEARCH AND PERFORMED THE CORRECT PROTOCOL. I JUST DID THE RESEARCH AND HAD THEY READ THE BULLETIN FOR 16-90-13R THEY WOULD HAVE SEEN FOR MY SPECIFIC MAKE MODEL AND YEAR OF CAR THAT IT STATES "CUSTOMER MAY EXPERIENCE SENSATION

Air Bags
Filed Apr 18, 2019NY

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COMPETITION SUBARU SMITH TOWN (601 MIDDLE COUNTRY RD, ST JAMES, NY 11780, (631) 361-4500) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 16, 2019OR

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. CARR SUBARU (11635 SW CANYON RD, BEAVERTON, OR 97005) WAS CONTACTED AND STATED THAT THE REPLACEMENT AIR BAGS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 2019. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED THE "URGENT IMPORTANT SAFETY RECALL" NOTICE INCLUDED IN BOLD THE STATEMENT " UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT." *JB

Power Train
Filed Apr 6, 2019200,000 milesNJ

IN AUGUST 2018 THE CAR BEGAN STALLING RANDOMLY WHEN COMING TO A STOP. WHEN WE BROUGHT IT TO THE DEALER IT WAS DIAGNOSED WITH THE CVT PROBLEM THAT PROMPTED THE EXTENDED WARRANTY. HOWEVER, THE EXTENDED WARRANTY FOR OUR 200,000 MILE CAR HAD EXPIRED 7/31. THE FIX IS ALMOST $5,000 AND SUBARU WILL NOT APPLY THE EXTENDED WARRANTY. EVEN THROUGH THEY ADMIT IT IS A SAFETY CONCERN AND THAT THE EXTENDED WARRANTY WOULD HAVE APPLIED TWO WEEKS EARLIER (HAD THE PROBLEM STARTED THEN), THEY HAVE REFUSED TO HELP.

Air Bags
Filed Mar 27, 2019WY

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN MARCH OF 2019. WHITE'S MOUNTAIN MOTORS (2400 E YELLOWSTONE HWY, CASPER, WY 82609) STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL AUGUST OF 2019. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 26, 2019CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SCHOMP SUBARU (580 S HAVANA ST, AURORA, CO 80012, (720)-343-2210) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 25, 2019IA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER WOULD NOT HAVE THE PART UNTIL JUNE OF 2019. RAMSEY SUBARU (9625 HICKMAN RD, URBANDALE, IA 50322) CONFIRMED THAT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 25, 2019NY

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BAY RIDGE SUBARU (1819 CROPSEY AVE, BROOKLYN, NY 11214, (718) 234-7960) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Mar 22, 2019MN

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2019. THE DEALER (WHITE BEAR SUBARU, 3525 US-61, VADNIS HEIGHTS, MN 55110) WAS CONTACTED AND STATED THAT THE PARTS WOULD NOT BECOME AVAILABLE UNTIL SEPTEMBER OF 2019. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR

Air Bags
Filed Mar 22, 2019WA

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DICK HANNAH SUBARU (7407 NE VANCOUVER PLAZA DR, VANCOUVER, WA 98662, (360) 342-9643) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 21, 2019IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT CALLED NAPLETON SUBARU ROCKFORD AT 815-398-0505 (LOCATED AT 505 N PERRYVILLE RD, ROCKFORD, IL 61107) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 20, 2019SD

TAKATA RECALL. I JUST CONTACTED THE LOCAL SUBARU DEALER AND SPOKE WITH THE NATIONAL SUBARU CUSTOMER SERVICE CENTER. IT WILL BE 4 TO 6 WEEKS FOR ANY DEALER TO REPLACE THE AIRBAG BECAUSE THEY DO NOT HAVE THE PART ON HAND. THIS IS UNACCEPTABLE. THIS IS NOT CORRECTING THEIR PROBLEM IN A TIMELY MANNER. THIS DEMONSTRATES A COMPLETE LACK OF PLANNING OR CARING ABOUT THE PUBLIC'S SAFETY.

Parking Brake
Filed Mar 19, 2019NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V009000 (AIR BAGS) AND 18V626000 (PARKING BRAKE). THE CONTACT CALLED CARBONE SUBARU OF TROY AT 518-312-4300 (LOCATED AT 800 HOOSICK RD, TROY, NY 12180) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V626000 (PARKING BRAKE) AND PARTS DISTRIBUTION DISCONNECT FOR 19V009000 (AIR BAGS).

Power Train
Filed Mar 18, 201990,000 milesFL

AS MANY OTHER OWNERS HAVE REPORTED, I HAVE BEEN TOLD THAT THE TORQUE CONVERTER ON MY 2012 SUBARU OUTBACK HAS TO BE REPLACED (AT A COST OF NEARLY $1800). THIS IS BECAUSE OF THE SHUDDERING AND/OR STALLING OF THE CAR WHEN COMING TO A STOP. THIS ISSUE IS, AND HAS BEEN, VERY INCONSISTENT WHICH IS WHY I NEVER BROUGHT IT TO THE ATTENTION OF THE SERVICE DEPARTMENT BEFORE THE END OF THE REVISED WARRANTY OPTION PROVIDED BY SUBARU (100,000 MILES OR 7/31/2018 CUTOFF DATE). MY CAR CURRENTLY HAS 110,000 MILES ON IT. THE PROBLEM WITH THE WAY THIS WHOLE MATTER HAS BEEN DEALT WITH BY SUBARU IS THAT, DESPITE THE FACT I BROUGHT THE VEHICLE IN FOR REGULAR SERVICE PRIOR TO THE MILEAGE/DATE DEADLINES, I WAS NEVER ASKED IF I WAS EXPERIENCING ANY OF THE PROBLEMS RELATED TO THE TORQUE CONVERTER. HAD THE ISSUE BEEN EXPLAINED TO ME, I WOULD HAVE SAID THAT I WAS INDEED HAVING ISSUES AND WOULD HAVE HAD THE PART REPLACED UNDER THE WARRANTY. THIS SORT OF BEHAVIOR CLEARLY DEMONSTRATES THAT SUBARU IS NOT "DEDICATED TO CUSTOMER SATISFACTION." SUBARU SHOULD BE MORE PROACTIVE THAN REACTIVE TO DEALING WITH THE TORQUE CONVERTER PROBLEM. IN FACT, SUBARU SHOULD REPLACE THE TORQUE CONVERTER WHENEVER IT BECOMES A PROBLEM. IT IS ABSOLUTELY SHAMEFUL THAT SUBARU AND THE NHTSA HAS NOT DONE MORE TO ADDRESS THE MATTER. I GUESS IT IS GOING TO TAKE SOMEONE GETTING INJURED OR KILLED BEFORE THE PROBLEM GETS ESCALATED TO A POINT THAT THERE WILL BE A RECALL OR SUBARU VOLUNTARILY REPLACES THE TORQUE CONVERTER REGARDLESS OF TIME O

Air Bags
Filed Mar 18, 2019PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT CALLED FAULKNER SUBARU BETHLEHEM AT 610-867-417 (LOCATED AT 330 STOKE PARK RD, BETHLEHEM, PA 18017) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Mar 17, 2019CO

I CALLED THE SAME DAY I RECEIVED A RECALL NOTICE FOR THE PASSENGER-SIDE AIRBAG FOR MY CAR AND MY SUBARU DEALERSHIP WILL NOT BE ABLE TO FIX THIS ISSUE FOR OVER 5 MONTHS. GIVEN THE ESSENTIAL NATURE OF THIS RECALL, THIS SHOULD NOT BE SOMETHING THAT WE SHOULD HAVE TO LIVE WITH FOR SUCH A LONG TIME, SUBARU SHOULD BE REQUIRED TO PROVIDE THIS SERVICE IN A MUCH TIMELIER MANNER FOR LIFE AND DEATH FIXES LIKE A SEVERE AIRBAG DEFECT.

Power Train
Filed Mar 8, 2019167,000 milesVA

CVT FAILURE CAUSING RANDOM ENGINE SHUT OFFS WHEN STOPPING.

Engine
Filed Mar 7, 2019CA

FOR ALMOST 1.5 YEARS, MY 2012 SUBARU OUTBACK IS EXPERIENCING SHUDDERING AND STALLS WHEN COMING TO A STOP RESULTING IN THE ENGINE SHUTTING OFF. IT OCCURS RANDOMLY AND I NEARLY GOT IN ACCIDENTS WITH DRIVERS BEHIND ME HAVING TO REACT TO THE SUDDEN, FULL STOPS.

Engine
Filed Mar 6, 2019115,000 milesWA

TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT OR AN INTERSECTION, IT WOULD STALL INTERMITTENTLY WITHOUT WARNING. WHEN THE VEHICLE WAS POWERED OFF AND RESTARTED, IT OPERATED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO TACOMA SUBARU (LOCATED AT 3838 S TACOMA WAY, TACOMA, WA 98409, (253) 473-6200) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Power Train
Filed Mar 4, 20199 milesCA

THE CAR SHUTS OFF OR SHUDDERS WHEN SLOWING DOWN TO A STOP OR WHEN ACCELERATING. THE TRANSMISSIONIS NOT WORKING PROPERLY.

Engine
Filed Mar 2, 201997,000 milesIL

WHILE ON A 200 MILE TRIP ON RURAL INTERSTATE THE THERMOSTAT FAILED CAUSING HEAD GASKET TO BLOW AND ENGINE TO OVERHEAT. NO CHECK ENGINE WARNING LIGHT WAS DISPLAYED. SUDDENLY ALL CONTROL PANEL WARNING LIGHTS BEGAN TO FLASH. ALL COOLANT WAS EXPELLED FROM RADIATOR. VEHICLE HAS LESS THAN 100K MILES. BY SHEAR LUCK I WAS AT AN EXIT WITH A SUBARU DEALER NEAR BY. HAVE ATTACHED REPAIR REPORT FROM SUBARU DEALER.

Power Train
Filed Feb 28, 201930 milesME

WHILE SLOWING DOWN THE VEHICLE HAS PULLED (FEELING LIKE IT IS NOT SHIFTING DOWN , FOR YEARS, THOUGHT IT WAS THE NATURE OF THE BEAST) SO HAD TO BRAKE HARDER. SINCE THE SUMMER OF 2018 THE CAR PULLS AND SOMETIMES STALLS OR ALMOST STALLS WHEN DECELERATING FAST. THIS HAPPENS ON HIGHWAY AND ALSO CITY (BETWEEN STREETLIGHTS). I LOOKED ONLINE AND SEE THAT SUBARU HAS HAD A BULLETIN SINCE 2014 KNOWING ABOUT A THRUST WASHER WEAR PROBLEM INSIDE THE TORQUE CONVERTER . 1-27-2019 I TOOK THE OUTBACK IN FOR SERVICE AND THE DIAGNOSIS WAS TORQUE CONVERTER REPLACEMENT. ESTIMATED COST FOR REPAIRS $1715.00. MY WIFE AND I NOT ONLY HAD THE STANDARD SUBARU WARRANTY BUT PAID EXTRA FOR THE EXTENDED WARRANTY,. ALL SERVICE WAS DONE AT THE SUBARU DEALERSHIP ( STANLEY SUBARU ) AND THE LAST SERVICE BEFORE WARRANTY EXPIRED IN 2017 I SPECIFICALLY ASKED FOR THE CAR TO BE GONE THOUGH WITH A FINE TOOTH COMB (AT THAT TIME WE WAS CONCERNED WITH NOISY WHEEL BEARINGS. NO MENTION OF THE BULLETIN ON THE TORQUE CONVERTER WAS MENTIONED. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Subaru Outback → · Every Outback year → · How the figures are calculated →