Page 3 of 3 · complaints 101–147 of 147

2016 Subaru Legacy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Electrical System
Filed Jul 17, 201960,000 milesSD

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHULTE SUBARU (7601 S MINNESOTA AVE, SIOUX FALLS, SD 57108, (605) 275-4040), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Unknown or Other
Filed Jul 13, 201935,000 milesAZ

WAS DRIVING CAR ALONG INTERSTATE AT 75 MPH AROUND 6 PM. HEARD A POP ON THE WINDSHIELD AND SOON AFTER ABOUT A 6 INCH CRACK APPEARED SIDEWAYS JUST ABOVE THE DRIVER SIDE WIPER.

Structure › Body
Filed Jul 1, 20196,200 milesNY

SEVERE WATER LEAK ON PASSENGER SIDE OF AUTO, UNDER DASH BOARD. AREA IS ALWAYS DAMP OR FLOODED WITH WATER.

Tires
Filed Jun 20, 201937,000 milesMA

NEED TO REPLACE GOODYEAR EAGLE LS2 225/50R18 TIRES. 4 OF THEM HAVE DRY ROT ON THE INSIDE OF THE TIRE CLOSEST TO THE RIM. ONE HAS A BUBBLE ON THE INSIDE. CAR JUST TURNED 37 THOUSAND MILES YESTERDAY. THIS IS A POTENTIAL ISSUE TO CONTINUE DRIVING ON THESE TIRES. I AM AFRAID OF A BLOWOUT

Unknown or Other
Filed May 24, 201930,000 milesMA

RADIO CONSTANTLY FREEZES. CANNOT OPERATE VOLUME OR ANY OTHER FUNCTIONS. WON'T EVEN PLAY MUSIC WHEN FROZEN. HAVE TO TURN OFF TO REBOOT. REARVIEW CAMERA WON'T WORK SOMETIMES. WHAT'S THE POINT OFF PAYING FOR THE EXTRA SAFETY FEATURE IF IT DOESN'T WORK? THIS WAS A VERY EXPENSIVE CAR. I AM VERY UNHAPPY.

TiresCrash
Filed Apr 23, 201935,000 milesNY

OUCH!! MARCH 20, 2019!!!

Electronic Stability Control (esc)Crash
Filed Apr 1, 201918,000 milesIL

MAY OF 2017 I WAS DRIVING NORTH BOUND ON 294. AS I WAS GOING THROUGH THE CURVE THE POWER STEERING LIGHT CAME ON THE CAR WOULDN'T TURN BACK. I STOP AND WAS ABLE TO PULL THE CAR OFF THE ROAD WITH NO INCIDENT. I CALLED SIS IT'S A D ASKED IF WAS A SAFETY RECALL. I WAS TOLD NO. I THEN HAD THEM TO THE CAR TO SUBARU OF AMERICA IN ORLAND PARK IL. WHEN THE CAR WAS FROSTED TOLD I WAS TOLD THE CAR WOULD BE FIX IT WAS COMMON PROBLEM WITH THE POWER STEERING MOTOR. SUBARU OF AMERICA THEN CONTACTED ME SAYING THE CAR WAS INVOLVED IN ACCIDENT SO IT WOULDN'T BE FIXED. ONCE THEY FOUND OUT I WAS BLACK. I FILED A BETTER BUSINESS REPORT SUBARU STILL DENIED THE CLAIM TELLING TO USE MY INSURANCE MY INSUWPULDNT PAY SAID IT DEFECT PART. SUBARU FAILED TO EXAMINE THE UNDERLYING PROBLEM BEFORE DENYING THE CLAIM. SUBARU IMMEDIATELY BLAMED ME BUT NEVER CHECKING THE PROBLEM. ONCE I RECEIVED THE CAR BACK. IT WAS IN WORST CONDITION. THE CAR CANE BACK IN WORST CONDITIONS BUMPER PEELING FENDER SMASHED. I WAS TOLD THAT WAS MY FAULT THE CAR CAME BACK WORST. THAT INTERFERED WITH THE OTHER THINGS IN WARRANTY BEING REPAIRED L WAS DIAGNOSED WITH BIG C. IN 2017 NOW BACK TO OK HEALTH I CAN PROCEED WITH PROCESS. I RENTED CARS FOR A YEAR AND THEN EVENTUALLY BROUGHT ONE. I NEED SUBARU TO REPAIR THE CAR I WANT TO KEEP IT.

Unknown or Other
Filed Mar 13, 2019IL

NOTICED YESTERDAY THAT MY 2016 SUBARU LEGACY WAS MAKING NOISE WHILE LOWERING WINDOW ON DRIVERS SIDE. I CALLED SUBARU TO SCHEDULE A APPOINTMENT FOR THE TO CHECK THE WINDOW THEY ANALYZED THE PROBLEM AND INFORMED ME IT WAS A WINDOW REGULATOR GOING BAD BUT COULDNT EXPLAIN WHY A TWO YEAR OLD BARELY DRIVEN NEW VEHICLE REGULATOR WOULD GO OUT? I RECEIVED NO ANSWER.

Visibility/Wiper
Filed Jan 4, 201940,000 milesMI

WINDSHIELD DEVELOPED A CRACKED UNDER PASSENGER SIDE WINDSHIELD WIPER AND HAS NOW SPREAD ACROSS THE BOTTOM OF MY WINDSHIELD. VEHICLE WAS STATIONARY WHEN I NOTICED IT

Power Train
Filed Jan 2, 201964,810 milesWI

CVT TRANSMISSION IS FAILING AFTER THE RECOMMENDED SERVICE INTERVAL FOR FLUID CHANGES IN THE CVT, FRONT DIFFERENTIAL AND REAR DIFFERENTIAL. FAILURE AT 64,800 AT FREEWAY SPEEDS ON 12/28/2018. HAD VEHICLE TOWED TO SUBARU DEALERSHIP AND THEY PERFORMED A CLEANING OF CARBON BUILD UP AND CHECKED THE FLUID LEVELS AND RESET EVERYTHING. SUBARU CLAIMED THE COMPUTER WAS ERASED BECAUSE THE CAR WOULDN'T START ONCE AND HAD BEEN CHARGED. DEALERSHIP DECLARED EVERYTHING WAS CORRECT AND ROADWORTHY. PICKED UP CAR ON 1/1/2019 AND TRANSMISSION FAILED AGAIN AT FREEWAY SPEEDS AFTER APPROXIMATELY 12 MILES OF DRIVING, THIS IS THE SECOND FAILURE, 01/01/2019. VEHICLE IS BEING TOWED INTO SUBARU DEALERSHIP AGAIN ON 1/2/2019. TRANSMISSION FAILING AT 70 MPH AND CAUSING A SUDDEN DECREASE IN SPEED IS A MAJOR SAFETY ISSUE THAT COULD RESULT IN BEING HIT FROM THE REAR OR LOSING CONTROL OF THE VEHICLE.

Structure › Body
Filed Dec 29, 201855,000 milesMA

CHILD SAFETY LOCK ON REAR PASSENGER DOOR GOT STUCK UPON ACTIVATION FOR THE FIRST TIME. UNABLE TO UNLOCK IT. THE DOOR CAN ONLY BE OPENED MANUALLY FROM OUTSIDE. GOODYEAR TIRES EAGLE LS 2 225/50-18 ARE COMPLETELY DRY ROTTEN . THE RIDE IS TERRIBLE AND UNSAFE.

Seat BeltsCrash1 injured
Filed Nov 15, 201859,000 milesMA

I WAS DRIVING STRAIGHT IN STOP AND GO TRAFFIC ON A MAIN TOWN ROAD. AND WAS REAR ENDED AT UNDER 20 MPH. MY HEAD HIT THE STEERING WHEEL AND I WAS WEARING MY SEAT BELT. I DO NOT FEEL THAT THE SEAT BELT KEPT PROPERLY RESTRAINED ME.

Unknown or Other
Filed Oct 31, 2018CA

XMRADIO STOPPED WORKING IN THE CAR AFTER XMRADIO DID AN UPDATE. WHAT THEY ARE SAYING IT IS DUE TO SUBARU AND NOT XMRADIO. THIS PROBLEM IS EFFECTING A LOT OF CARS AND THE WAY IT SOUNDS LIKE IT WILL HAVE TO BE TAKEN TO A DEALER AFTER MID DECEMBER TO GET AN UPDATE AT OUR COST. THIS HAS BEEN GOING ON 2 MNTHS ALREADY AND NO WORD FROM XMRADIO ABOUT THIS HAS COME TO US. IT LOOKS LIKE IT IS EFFECTING ALL OF SUBARU CARS FROM ABOUT 2015 AND NEWER. EVEN THOUGH NO UPGRADES WERE DONE TO THE RADIO AND THE DEALER CAN NOT FIX IT WITH THE UPGRADE OR THE FACTORY RESET THAT XMRADIO SAYS TO DO.

Unknown or Other
Filed Oct 9, 201830,500 milesMN

EYESIGHT ADAPTIVE CRUISE CONTROL DOES NOT DETECT A STOPPED VEHICLE IN FRONT AT ALL DIFFERENT SPEEDS. DRIVING ON HIGHWAY IF YOU COME UP ON A COMPLETELY STOPPED VEHICLE THE EYESIGHT ADAPTIVE CRUISE CONTROL DOES NOT DETECT THE VEHICLE A DRIVER ACTION IS NECESSARY TO STOP THE CAR. THE SYSTEM WORKS FINE IF THE CAR IN FRONT IS MOVING.

Vehicle Speed ControlCrash
Filed Jul 11, 201837,000 milesCA

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE REVERSING THE VEHICLE, IT SUDDENLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE DROVE THROUGH THE DRIVEWAY BARRIERS AND CRASHED INTO A TREE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE REAR DRIVER SIDE PANEL AND TRUNK. THE CONTACT HAD NOT CALLED THE DEALER. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THEY WOULD TOW THE VEHICLE TO A SUBARU DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 37,000. *TT

Air BagsCrash1 injured
Filed Jun 19, 201847,000 milesNY

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE SIDE IMPACT AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED A MILD CONCUSSION FROM THE IMPACT AND MODERATE HEAD PAIN, WHICH REQUIRED MEDICAL ASSISTANCE. THE VEHICLE WAS TOWED TO BILL RAPP SUBARU (3446 BURNET AVE, SYRACUSE, NY) WHERE IT WAS DEEMED OPERABLE. THE DEALER STATED THAT THE SIDE AIR BAG SENSORS DID NOT RECEIVE ENOUGH OF AN IMPACT TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000. THE VIN WAS NOT PROVIDED.

Visibility/Wiper
Filed May 15, 201854,000 milesPA

I HAVE HAD ISSUES WITH MY SUBARU WINDSHIELD WHERE I HAVE HAD TO GET THE WINDSHIELD REPLACED MULTIPLE TIMES IN A SHORT TIME SPAN. WITHIN THE LAST YEAR, I'VE HAD TO REPLACED THE WINDSHIELD TWICE ALREADY(21JUL2017 AND 11MAY2018). AFTER GETTING THE CAR BACK LAST FRIDAY (MAY 11TH, 2018) AFTER GETTING THE SECOND REPLACEMENT, I GOT ANOTHER CRACK/CHIP WHILE DRIVING HOME FROM WORK UNDER NORMAL DRIVING CONDITIONS. I FEAR THAT THIS LATEST CRACK MAY SPREAD AND WILL FORCE ME TO REPLACE THE WINDSHIELD FOR A THIRD TIME. I DON'T FEEL THAT THE WINDSHIELDS ARE STRONG ENOUGH TO PROTECT AGAINST SLIGHT IMPACTS AND MY CHILDREN NO LONGER FEEL SAFE IN THE VEHICLE AFTER SEEING THE WINDSHIELD CRACK SO MANY TIMES IN THE LAST YEAR.

Electrical System
Filed Apr 4, 2018OH

WIRES AND OTHER COMPONENTS ARE MADE OF SOY BASED MATERIALS THAT ATTRACT RODENTS SQUIRRELS CHIPMUNKS AND CATS APPARENTLY AND HAVE BEEN CHEWED; THE HARNESS WAS DESTROYED AND POTENTIAL DAMAGE TO THIS AND TO POWER STEERING LINE, EXHAUST HOSES AND OTHER WIRING AND PARTS WITH SOY EXIST. THE MANUFACTURER STATES THERE IS NO REMEDY OTHER THAN TO REPLACE WITH THE SAME MATERIALS. WE ARE CONCERNED NOT ONLY FOR FINANCIAL REASONS BUT PARTICULARLY SAFETY ISSUES. WHEN I TURNED ON THE ENGINE IN THE MORNING EVERY WARNING LIGHT ON THE DASH WAS FLASHING INCLUDING BRAKE, TRANSMISSION, OIL, AIR, ETC AND I COULD NOT DRIVE AT ALL. I HAVE SPOKEN WITH OTHERS WHO HAVE HAD ACCIDENTS OR CAR FIRES RELATED TO THIS SITUATION.

Visibility/Wiper
Filed Dec 1, 2017MD

WITHIN A MONTH OF PURCHASING BRAND NEW, MY 2016 LEGACY DEVELOPED A MASSIVE CRACK AT THE BOTTOM OF THE WINDSHIELD NEAR THE DEFROST. I REPLACED THE WINDSHIELD WITH A NEW SUBARU WINDSHIELD ONLY TO HAVE IT CRACK AGAIN IN A DIFFERENT PLACE WITHIN A FEW MONTHS. I CONTACTED SUBARU AS THERE IS A KNOWN PROBLEM WITH THE WINDSHIELDS ON THE EARLY 2016 MODELS AND THEY REFUSED TO ASSIST.

Visibility/Wiper
Filed Oct 12, 201725,000 milesVA

IN THE LESS THAN TWO YEARS I HAVE OWNED MY VEHICLE, I HAVE HAD TO REPLACE THE WINDSHIELD ONCE (WHEN IT WAS LESS THAN A YEAR OLD) AND REPAIRED CRACKS 3 TIMES, THE LATEST BEING TODAY. ALL DAMAGES WERE DONE BY GRAVEL PICKED OFF THE ROAD, AND NOT IN CONSTRUCTION ZONES. NOT ONLY HAVE I NEVER HAD ANY PROBLEMS WITH MY PREVIOUS VEHICLE DRIVING DOWN THE SAME ROADS, IN THE SAME STATE OF REPAIR, BUT NEITHER HAVE MY PARENTS IN 20+ YEARS OF DRIVING 5 DIFFERENT MAKES/MODELS ON THE SAME ROADS. NOT ONLY IS THE WINDSHIELD RIDICULOUSLY FRAGILE, SINCE I HAVE THE 'EYESIGHT' SAFETY FEATURE, I WAS TOLD THAT I COULD NOT REPLACE THE WINDSHIELD WITH AN OEM/GENERIC WINDSHIELD. I WOULD HAVE TO REPLACE THE FLIMSY WINDSHIELD WITH ANOTHER FLIMSY SUBARU WINDSHIELD. IF I DID NOT, NOT ONLY WOULD THEY NOT GUARANTEE THAT THE SAFETY FEATURE I PAID OVER $1500 ADDITIONAL FOR WOULD WORK, BUT THEY WOULDN'T EVEN ATTEMPT TO CALIBRATE IT SHOULD IT BE NEEDED. I HAVE SEEN OTHER COMPLAINTS ABOUT SUBARU WINDSHIELDS, SO THIS IS OBVIOUSLY A KNOWN ISSUE. SUBARU SHOULD WORK ON REINFORCING THEIR WINDSHIELDS AT THE VERY LEAST, ESPECIALLY IF THEY ARE FORCING PEOPLE TO BUY THEM. THIS SHOULD ALSO BE INFORMATION GIVEN TO PROSPECTIVE BUYERS.

Air Bags
Filed Sep 9, 201712,000 milesOH

TAKATA RECALL NOT RECALLED YET, DO NOT KNOW IF I AM AT RISK

Service BrakesCrash
Filed Aug 30, 20177,700 milesTX

I WAS GOING 40MPH WHEN I HAD TO BREAK FOR A YELLOW LIGHT WITH PLENTY OF TIME TO STOP, AS I WAS HITTING THE BRAKES MY CAR BEGAN TO SKIP AND CONTINUE TO PRESS FORWARD AND DID NOT STOP UNTIL I HIT THE BACK OF SOMEONE'S VEHICLE. THE BRAKES DID NOT WORK AND I WAS NOT GOING SO FAST THAT I COULDN'T HAVE HAD A SMOOTH STOP.

Electrical System
Filed Aug 29, 201735,500 milesNJ

IN LESS THAN 36,000 MILES IT DEVELOPED A GRINDING NOISE THAT CAN BE FELT ABOVE 50 MPH. DEALER FOUND A PROBLEM WITH THE AUTO TRANSMISSION. IT WILL BEING REPLACED UNDER WARRANTY. STRANGE, I THOUGHT SUBARU IS KNOWN FOR BETTER TRANSMISSION. IN THE SAME CAR THE CD PLAYER STOPPED WORKING AND MAKING NOISE SIMILAR TO WHAT YOU HEAR WHEN A CD IS BEING EJECTED. DEALER CHANGED IT UNDER WARRANTY. I RECEIVED A RECALL LETTER ON DCM SOFTWARE IN THE CAR & I TOOK CAR TO THE DEALER. HOWEVER, THIS RECALL IS NOT LISTED ON WEB. WHY?

Structure › Body
Filed Aug 28, 201724,000 milesCA

THE DRIVER'S SIDE OF MY FRONT BUMPER WAS FALLING OFF. THE DEALER SAID A BRACKET HAD BROKEN. SUBARU WOULD NOT REPLACE THE BUMPER UNDER WARRANTY, BUT THE DEALER DID REPLACE IT FREE OF CHARGE. NOW FOUR MONTHS LATER, THE PASSENGER'S SIDE OF THE FRONT BUMPER IS FALLING OFF. THIS SEEMS LIKE A SAFETY ISSUE. I HAVE NOT BEEN HIT AND HAVE NOT HIT ANYTHING.

Power Train
Filed Aug 26, 201740 milesPA

THE TRANSMISSION DOES NOT IMMEDIATELY ENGAGE, WHEN SHIFTING FROM REVERSE TO DRIVE OR DRIVE TO REVERSE, WITH OR WITHOUT ENGAGING THE FOOT BRAKE. THE TRANSMISSION GOES INTO A SIGNIFICANT NEUTRAL STATE BEFORE IT ENGAGES, IN EITHER DIRECTION, ALLOWING THE VEHICLE TO DRIFT UNTIL THE TRANSMISSION ENGAGES WITH A LURCH. THE OCCURS WHETHER OR NOT THE ENGINE IS HOT OR COLD. THIS IS PARTICULARLY DANGEROUS AND NOTICEABLE WHEN BACKING FROM MY DRIVEWAY, WHICH IS INCLINED, TO PROCEED UPHILL, AND THE VEHICLE DRIFTS SEVERAL FEET REARWARD BEFORE ENGAGING. THE DELAY IS NOT AS PRONOUNCED, WHEN EXITING TO PROCEED DOWN THE STREET. PAGES 7-24 AND 7-27 OF THE SUBARU OWNER'S MANUAL SPECIFICALLY STATE NOT TO USE INERTIA TO MOVE THE VEHICLE. THERE IS, ALSO, A HARSH, PREMATURE DOWNSHIFT THAT QUICKLY TAKES THE CAR FROM 25 MPH TO 15 MPH AND A ROLLING STOP, WHEN REMOVING YOUR FOOT FROM THE ACCELERATOR, WHILE APPROACHING THE CREST OF A HILL OR STOP SIGN. THE BRAKING FORCE WILL ACTUALLY THROW YOU BODY FORWARD. THIS, ALSO, OCCURS WHILE TRAVELLING AT LOW SPEEDS ON RESIDENTIAL STREETS. THESE CONDITIONS HAVE EXISTED SINCE MARCH 8, 2016, AND AFTER 4 REPAIR REQUESTS, AT 3 DIFFERENT SUBARU DEALERS, AND AN INSPECTION BY A FACTORY ENGINEER, THEIR CLAIM IS NOTHING IS WRONG. SORRY, BUT I DO NOT AGREE. ENGINEER, CONTINUE TO EXIST. THEIR CLAIM BEING THIS IS NORMAL.

Electrical System
Filed Aug 14, 201710,000 milesMD

EYE SITE SAFETY MAIN WIRING HARNESS RODENT DAMAGE HARNESS INSERTION MADE WITH SOYBEAN SO ITS MADE OF FOOD HAPPENED PARKED IN DRIVEWAY

Visibility/Wiper
Filed Jun 17, 201723,700 milesNJ

ONE MORNING AFTER BEING PARKED ALL NIGHT, WE NOTICED A SIX INCH CRACK APPEARED ONE DAY IN THE FRONT WINDSHIELD HALF WAY UP AT THE PASSENGER SIDE EDGE AND EXTENDING TOWARD THE DRIVER SIDE. THERE IS NO IMPACT OR CHIP SITE IN THE WINDSHIELD.

Visibility/Wiper
Filed May 2, 201733,200 milesNY

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER AND PASSENGER SIDE MIRRORS REFLECTED THE SILVER CHROME FROM AROUND THE AIR CONDITIONING VENTS. THE CONTACT STATED THAT THIS OBSTRUCTED THE VIEW OF THE ROAD ON SEVERAL OCCASIONS. THE DEALER TINTED THE WINDOWS, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 33,200.

Power Train
Filed Mar 24, 201712,000 milesCT

WHEN RESUMED CRUISE CONTROL, IT DID NOT. INSTEAD THE STEERING WHEEL WAS UNCONTROLLABLE AND HAD NO DIRECTION. WAS ON INTERSTATE 84WEST IN CT. PUT ON BREAK AND THEN WAS ABLE TO STOP THE VEHICLE ON SIDE OF ROAD. WENT TO THE DEALER AND TOLD NO ISSUE. ALSO HAVE HAD GEAR SHIFTING PROBLEMS. WAS IN TOUCH LESS CAR WASH WHERE THE CAR IS IN PARK AND WHEN TOLD (FLASHING SIGN) TO MOVE FORWARD THE CAR WOULD NOT GO INTO DRIVE. AFTER SEVERAL ATTEMPTS, SHUT CAR OFF AND THEN WAS ABLE TO PUT IN DRIVE. ON OCCASIONS THE SHIFTING GEAR HAS NOT REMAINED IN PARK AND VEHICLE HAS MOVED FORWARD.

Vehicle Speed Control
Filed Feb 22, 20174,042 milesCA

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. ON SEVERAL OCCASIONS, WHETHER THE VEHICLE WAS PLACED IN REVERSE OR DRIVE, IT ACCELERATED INDEPENDENTLY. THE DEALER DIAGNOSED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,042.

Vehicle Speed Control
Filed Feb 22, 2017CA

AFTER STARTING THE ENGINE, WHEN PULLING OUT FROM MY DRIVEWAY AND PUT THE GEAR IN REVERSE TO PULL OUT, THE VEHICLE ACCELERATES ON ITS OWN WITHOUT MY FOOT PRESSING THE ACCELERATOR. SO BRAKE HAS TO BE APPLIED IMMEDIATELY TO SLOW DOWN THE VEHICLE. IT SHOOTS FORWARD WITH OUT ME ACCELERATING.. IT ACCELERATES AT ABOUT 25-30 MILES PER HOUR WITHOUT ME ONCE AGAIN ACCELERATING IT SO WE HAD TO BRAKE ALL THE WAY FROM THE HOUSE TO THE PLACE OF WORK. WE HAVE HAD SEVERAL NEW CARS INCLUDING MERCEDES BENZ AND NEVER HAVE HAD THIS PROBLEM. AS I GO ON THE STREET THE VEHICLE CONTINUES TO ACCELERATE WITHOUT ME ACCELERATING IT. THERE IS ALSO A BURNING SMELL WHEN THE CAR IS STARTED. . WE TOOK THE VEHICLE INTO THE DEALER AND THEY WERE NO HELP AT ALL..

Visibility/Wiper
Filed Feb 12, 2017MI

FRONT WINDSHIELD GOT CRACK UPON BEING HITTING BY A FOREIGN OBSTACLE, MAYBE A PEBBLE. WITHIN A DAY, THE CRACK LINE EXTENDED TO MORE THAN 1 FOOT, WHICH AFFECTED FRONT VISIBILITY. WITHIN A FEW WEEKS, THE SAME PROBLEM HAPPENED TO MY 2017 SUBARU OUTBACK THAT SHARES THE SAME WINDSHIELD COMPONENT WITH LEGACY. IN THE PAST, I HAD WINDSHIELD CRACKS WITH OTHER CARS I OWNED BUT THE CRACKS DID NOT GROW AS FAST AS SUBARU'S. I AM WONDERING IF THE SUBARU'S WINDSHIELD USED IN LEGACY AND OUTBACK MAY HAVE A MATERIAL PROBLEM OR A MANUFACTURING ISSUE.

Service Brakes
Filed Feb 1, 2017140,000 milesPA

MY VEHICAL HAD THE WRONG BRAKES ON IT COULD NOT GET INSPECTED TECH NOTICED PAD WERE TOO BIG FOR ROTOR. 8 DAYS LATER CAR STILL NOT RETURNED TO ME IF HE HADDENED NOTICE BRAKE FAILURE WOULD OCCUR

Power Train
Filed Nov 14, 2016500 milesMO

WHEN SHIFTING FROM REVERSE TO DRIVE THERE IS AN EXTENDED DELAY AND APPLICATION OF THROTTLE CAUSES A SEVERE LURCHING OF THE CAR WHICH CAN CAUSE AN ACCIDENT.

Service Brakes
Filed Jun 21, 20162,000 milesMN

FOLLOWING ARE TWO MAIN ISSUES, CAUSALITY/CORRELATION UNCERTAIN. AFTER THE "SUBARU EYESIGHT" FAILED FOR ABOUT TWO MINUTES WHILE UNDERWAY (DASHBOARD CLUSTER LIT UP IN NUMEROUS PLACES, TOO), THE EYESIGHT SYSTEM RESET WHILE DRIVING. THEREAFTER, THE VEHICLE BEGAN TO "BUCK (E.G. LURCH FORWARD SEVERAL INCHES WITH A LOT OF FORCE)" WHEN THE VEHICLE'S CVT WAS IN "DRIVE" AND I WAS STOPPED WITH THE BRAKE DEPRESSED AT NORMAL PRESSURE. THIS HAS HAPPENED ABOUT SIX TIMES IN THE LAST FOUR DAYS, AND I AM EXTREMELY CONCERNED. THE "BUCK" IS SO SEVERE THAT THE FIRST TIME IT HAPPENED, I FELT LIKE I WAS REAR-ENDED. THE MOST RECENT TIME THAT IT OCCURRED, MY BEST FRIEND COULD HAVE BEEN SEVERELY INJURED WHEN THE CAR LURCHED FORWARD AS HE WAS STANDING OUTSIDE OF THE RUNNING VEHICLE, GATHERING THINGS FROM THE FRONT SEAT (E.G. FOOT OR LEG RUN OVER HAD HE BEEN TAKING GROCERIES OUT OF THE BACK SEAT). AT THIS POINT, THE SUBARU DEALERSHIP IS BEING COY ABOUT SITUATION RESOLUTION. WHAT IS ESPECIALLY CONCERNING IS THAT THE EYESIGHT SYSTEM IS SUPPOSED TO "KILL" ACCELERATION WHEN THE VEHICLE IS STOPPED, AND AN OBJECT FORWARD OF THE CAR IS DETECTED. YET, THE VEHICLE TRIED TO PROCEED FORWARD WHEN STOPPED IN TRAFFIC?

Suspension
Filed May 24, 2016400 milesMN

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE VEERED LEFT AND RIGHT INDEPENDENTLY. THE CONTACT MENTIONED THAT FORCE WAS REQUIRED TO THE STEERING WHEEL. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED BUT THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400. ...UPDATED 6/30/16 *BF THE CONSUMER STATED IT DIFFICULT TO KEEP THE VEHICLE STRAIGHT. THE VEHICLE WAS ALIGNED TWICE. UPDATED 07/11/16.*JB

Steering
Filed May 13, 2016MN

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL WAS VEERING RIGHT AND LEFT. THE DEALER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO DIAGNOSIS AND NO REPAIR SOLUTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V292000 (STEERING). THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER SEVERAL TIMES AND WAS UNABLE TO CONTACT THEM. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Engine
Filed May 1, 2016100 milesMA

3.6 LITER 6-CYL ENGINE SURGES AFTER A COLD START. WHEN THE CAR IS STARTED, THE IDLE SPEED IS HIGH. WHEN THE CAR IS PUT INTO GEAR, AS THE BRAKES ARE RELEASED AND THE CAR BEGINS TO MOVE, THE IDLE SPEED DROPS. IF THE CAR IS BROUGHT TO A STOP OR A VERY LOW (CREEPING) SPEED, THE IDLE SPEED INCREASES, CAUSING THE CAR TO LURCH. FOOT NEVER TOUCHES ACCELERATOR PEDAL AT ALL. THIS BEHAVIOR CAUSES THE CAR TO MOVE UNEXPECTEDLY AFTER IT IS BROUGHT TO A STOP BY THE BRAKES. IT ALSO MAKES IT IMPOSSIBLE TO MOVE THE CAR AT CREEPING SPEED - EASING OFF THE BRAKES, AS THE CAR STARTS TO MOVE, THE IDLE SPEED DROPS, CAUSING THE BRAKES TO SLOW THE CAR. AFTER A SECOND, AS THE CAR COMES TO A STOP, THE ENGINE SPEED KICKS UP AGAIN. THIS MAKES THE CAR LURCH INTO MOTION AGAIN. OPERATOR MUST QUICKLY INCREASE BRAKE PRESSURE, BUT SIMULTANEOUSLY THE ENGINE IDLE SPEED DROPS DUE TO THE INCREASED SPEED. THEREFORE THE CAR SLOWS AGAIN AND THE CYCLE REPEATS. THE DESCRIBED BEHAVIOR HAPPENS EQUALLY IN FORWARD OR REVERSE GEAR. THE DESCRIBED BEHAVIOR IS ONLY AN ISSUE ON A COLD START. IT DOES NOT HAPPEN WITH A WARM ENGINE. I EXPERIENCE THIS ON A DAILY BASIS. IT HAS AFFECTED CONTROL OF MY CAR IN THE FOLLOWING SITUATIONS: BACKING OUT OF MY DRIVEWAY; ENTERING AN INTERSECTION; IN A PARKING LOT.

Steering
Filed Apr 20, 2016500 milesMT

TL* THE CONTACT OWNS A 2016 SUBARU LEGACY. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE ROLLED OVER A BUMP IN THE ROAD AND BECAME UNCONTROLLABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED TWELVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.

Seats
Filed Apr 10, 201639 milesCT

RIGHT REAR SEAT DOES NOT LATCH/LOCK IN PLACE IN UPRIGHT POSITION. LEFT REAR SEAT DOES LATCH/LOCK IN PLACE IN UPRIGHT POSITION.

Unknown or Other
Filed Apr 8, 20165 milesNC

DURING CERTAIN TIMES OF THE DAY IN THE MORNING AND AFTERNOON WHEN THE SUN IS AT AN ANGLE THROUGH THE FRONT DOOR WINDOWS THERE IS A BLINDING GLARE ON THE INFOTAINMENT SCREEN AS WELL AS THE HIGH GLOSS CLEAR COVER THAT COVERS THE AREA AROUND THE 7 INCH SCREEN. EVEN WITH SUNGLASSES ON IT IS LIKE LOOKING INTO THE SUN. THIS IS A SERIOUS SAFETY ISSUE AND DESIGN FLAW. MY BROTHER HAS THE SAME ISSUE ON A USED 2015 LEGACY THAT HE JUST BOUGHT. IN ADDITION THE SILVER METALLIC LIKE STRIP ABOVE THE GLOVE COMPARTMENT CREATES A PIERCING GLARE.

Unknown or Other
Filed Mar 20, 201630 milesDC

WE PICKED UP A BRAND NEW SUBARU LEGACY YESTERDAY AND DROVE IT APPROXIMATELY 75 HOME LATE IN THE AFTERNOON. AFTER I GOT ON THE INTERSTATE TRAVELLING EAST THERE WAS A TERRIBLE, BLINDING GLARE COMING OFF THE INFOTAINMENT/CLIMATE CONTROL AREA. IT IS COVERED WITH A VERY GLOSSY MATERIAL. SOME GLARE ALSO CAME OFF THE SILVER TRIM ON THE DASHBOARD ABOVE THE GLOVEBOX, AND TO THE LEFT OF THE DRIVER CONSOLE, BUT THE WORST IS THE INFOTAINMENT SCREEN. I WAS BLINDED, DISTRACTED, AND ENDED UP WITH A BLINDING MIGRAINE. CAN'T SUBARU COME UP WITH A NON-GLARE FILM FOR THIS?

Visibility/Wiper
Filed Mar 15, 20165,000 milesVA

I BOUGHT THE CAR AS A DEALER CAR (THEY TOLD ME IT WAS REGISTERED TO A MANAGER AS A TEST CAR). IT HAD 4,810 MILES WHEN I BOUGHT IT. I HAVE DRIVEN THE CAR JUST OVER 300 MILES. WHEN I TEST DRIVE IT, IT MADE A SOUND LIKE A STONE HIT THE WINDSHIELD. THEN ALMOST EVERY TIME I HAVE DRIVEN IT SINCE, INCLUDING THREE TIMES TODAY, IT MADE THE SAME EXACT SOUND. I WAS DRIVING BOTH IN CITY TRAFFIC (RED LIGHT TO RED LIGHT) AND ON A TOLL ROAD WITH LIMITED TRAFFIC. WHEN I GOT OUT AND LOOKED AT THE WINDSHIELD, I NOTICED LITERALLY 50 OR MORE SMALL "CHIPS" IN THE WINDSHIELD.

Unknown or Other
Filed Jan 31, 20161,000 milesFL

UNINTENDED ACCELERATION. THREE EPISODES STARTING FROM AUGUST 2015. (DELIVERY MONTH OF CAR). WAS SLOWING DOWN,FOOT LIGHTLY ON BRAKE AT ENTRANCE GATE TO MY COMMUNITY,WHEN ENGINE SURGED AND CAR STARTED ACCELERATING. STOMPED HARD ON BRAKE TO STOP FORWARD MOTION. LASTED ONLY A FEW SECONDS AND WENT BACK TO NORMAL. OTHER 2 TIMES ALMOST IDENTICAL CIRCUMSTANCES. HAVE FIRST APPT. WITH SUBARU OM FEB. 2 2016.

Visibility/Wiper
Filed Dec 20, 2015850 milesME

HIGH GLOSS NAVIGATION SCREEN AND HIGH GLOSS FINISH ON VENTS REFLECT SUN AT CERTAIN ANGLES AND RESULT IN SUN BEING REFLECTED INTO DRIVERS EYES CAUSING A BLINDING CONDITION. THIS HAPPENS WHEN DRIVING DURING DAYLIGHT WHEN SUN IS OUT. THIS IS A SEVERE AND SIGNIFICANT SAFETY ISSUE. I HAVE DRIVEN SUBARUS FOR YEARS AND JUST GOT THE 2016 LEGACY. HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE. HAVE TO PUT A TOWEL OVER AREA WHEN SUN IS OUT TO DRIVE WITHOUT BEING BLINDED.

Service Brakes
Filed Nov 10, 201512 milesPA

EYESIGHT PACKAGES ADAPTIVE CRUISE CONTROL WITH LANE-DEPARTURE AND AUTO-BRAKING DOESN'T WORK. DEALER REFUSES TO FIX.

Seats
Filed Oct 9, 20155,000 milesKS

THE HEADREST ANGLE IS COMPLETELY UNCOMFORTABLE. IT WILL CAUSE PEOPLE DO ACCIDENT, BECAUSE THEY CAN'T DRIVE WITH EASE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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