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2015 Subaru Legacy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Visibility/Wiper
Filed Dec 9, 202015,000 milesVA

1) SPONTANEOUS CRACKS IN WINDSHIELD ORIGINATING FROM DEICER WHILE CAR PARKED OVERNIGHT 12/3/20 TAKEN TO SUBARU 12/4/20. SUBARU WEBSITE SEARCH SHOWED MODELS WITH ALL WEATHER PACKAGE FROM MY PRODUCTION DATE HAD DEFECT IN WINDSHIELD CRACKING FROM DEICER AREA & WARRANTY EXTENDED 5 YRS WHICH EXPIRED 4/20 SUBARU MAY NOT COVER $1000+ COST WHICH INVOLVES RECALIBRATING & TESTING EYESIGHT AFTER REPLACING WINDSHIELD (2) EYESIGHT FREQUENTLY DISABLED FROM LIGHTS OF ONCOMING VEHICLES AT NIGHT OR IN INCLEMENT WEATHER & ALL SAFETY WARNINGS, EMERGENCY BRAKING, ADAPTIVE CRUISE CONTROL ETC ARE DISABLED AT TIME CRITICALLY NEEDED FOR DRIVING AT NIGHT AND/OR IN INCLEMENT WEATHER. PAID $400+ FOR TECH TO TRY TO DUPLICATE/DIAGNOSE PROBLEM WITH FRONT EYESIGHT CAMERA WITH NO SOLUTION & NOW PROBLEM IS OCCURRING REGULARLY.

Unknown or Other
Filed Nov 28, 2020SC

I HAVE VERY SMALL CHIPS ALL OVER THE WINDSHIELD

Visibility/Wiper
Filed Nov 7, 202026,433 milesHI

SITTING IN PARKED VEHICLE, MOTOR OFF, WINDOWS DOWN HEARD A QUICK POPPING SOUND. I LOOKED SITTING IN PARKED VEHICLE, ENGINE OFF, WINDOWS DOWN, HEARD A QUICK POPPING NOISE. A QUICK INSPECTION, LOOKING AROUND SAW NOTHING. ABOUT 20 MINUTES LATER DRIVING HOME, TOP SPEED 35 MPH, ON A LOCAL COMMUNITY ROAD, SAW A HAIRPIN CRACK STARTING FROM BOTTOM OF WINDOW, DRIVER'S SIDE, GOING UP ACROSS WINDSHIELD AND MIDWAY ACROSS. THE WINDOW WAS CLEAR EXCEPT FOR CRACK. CALLED A REPUTABLE COMPANY TO SCHEDULE APPOINTMENT. THE REPRESENTATIVE SUGGESTED I CALL THE SUBARU MAINTENANCE DEPARTMENT AS PREVIOUS SUBARU CUSTOMERS HAD RECALL ON WINDSHIELD. I CALL TO LEARN VIN NOT A RECALL. I AM EXTREMELY HAPPY WITH MY SUBARU. I HAVE TAKEN THE VEHICLE BACK TO THE SUBARU DEALER FROM WHOM I PURCHASED EVERY SIX MONTH FOR OIL CHANGE AND ALL RECOMMENDED MILEAGE MAINTENANCE INSPECTION. DUE TO LOW MILEAGE, 26,433, COULD IT BE POSSIBLE THE WINDSHIELD MAY BE DEFECTIVE? THANKING YOU IN ADVANCE FOR A QUICK RESPONSE.😊

Structure › BodyCrash
Filed Oct 2, 202066,000 milesAR

I PARKED MY CAR ON A ROAD (NEIGHBORHOOD) WITH A SLIGHT INCLINE. I WENT AROUND IN FRONT OF IT TO LOOK AT AN ITEM FOR SALE (SMALLL PINK PIANO) IN THE YARD. I LOOKED AT THE ITEM, THEN HEARD MY CAR TAKE OFF. I TRIED TO RUN TO GET INTO IT TO STOP IT, BUT IT WAS GOING TOO FAST. IT ENDED UP GOING TO THE RIGHT AND RUNNING INTO THE GARAGE OF THE HOUSE I WAS NEAR. IT HIT THE LEFT HAND SIDE OF THE GARAGE AND CONTINUED INTO THE GARAGE WHERE IT WAS STOPPED BY SOME PAINT CANS PILED UP AND THE BACK OF THE GARAGE. THE MAN WHO LIVED IN THE HOUSE WAS ABLE TO SQUEEZE INTO THE DRIVERS SIDE AND BACK IT OUT - I DROVE IT HOME (ABOUT 2 BLOCKS). MY INSURANCE COMPANY CAME OUT AND ESTIMATED THE DAMAGE AT ABOUT $4500, BUT THEY HAVE NOT LOOKED UNDERNEATH OR AT THE MECHANICS. SUBARU IS INVESTIGATING. PICTURES ARE TOO BIG TO UPLOAD

Suspension
Filed May 3, 202034,000 milesNY

VEHICLE ONLY HAS 34,000 AND FRONT HUB BEARING ASSEMBLY NEEDS TO BE REPLACED. THERE IS A GRAND ING NOISE COMING FROM BOTH FRONT SIDES AT SPEEDS ABOVE 35 MPH, AND GETS LOUDER WHEN VEHICLE TURNS TO THE LEFT.

Wheels
Filed Apr 19, 202055,000 milesCT

ESPECIALLY, WHILE DRIVING ON THE HIGHWAY, I COULD HEAR THE UNUSUAL SPINNING OF THE WHEELS. IT HAPPENED ABOUT A YEAR AGO, AND WHEN I BROUGHT IT TO THE ATTENTION OF THE FRONT DESK CLERK AT THE QUALITY SUBARU IN WALLINGFORD, CT., HE INFORMED ME THAT HE WILL LET THE TECHNICIAN KNOW. HE NEVER WROTE ANYTHING REGARDING MY CONCERNS ON THE SLIP WITH THE OIL CHANGE INFORMATION. THE TECHNICIAN SAID, THAT HE DID NOT SEE ANYTHING WRONG WITH IT, IT COULD BE THE SURFACE OF THE HIGHWAY OR MY TIRES. I PURCHASED NEW TIRES, INSTALL NEW BRAKES AND THE NOISE WAS STILL THERE. ON FEBRUARY 25, 2020, I WENT THROUGH ANOTHER MULTIPOINT INSPECTION, AND THIS TIME, THE TECHNICIAN FOUND BOTH REAR WHEEL BEARINGS NOISY AND RECOMMENDED REPLACING THEM FOR $1155.OO PLUS TAX AND MY CAR HAD 69057 MILES. MY COMPLAINT IS THAT THE SAME NOISE WAS THERE ABOUT A YEAR AGO WHEN MY CAR WAS 55000 MILES AND I KIND OF USED TO THIS NOISE. PLEASE MAKE A NOTE OF IT. THANK YOU.

Unknown or Other
Filed Mar 14, 202018,000 milesCA

WHILE DRIVING ON THE FREEWAY MY WINDSHIELD BROKE FOR NO APPARENT REASON.

Visibility/Wiper
Filed Feb 22, 202060,000 milesKS

THE WINDSHIELD IS DEFECTIVE. IT SEEMS TO CRACK AND CHIP WITH ANY IMPACT AT ALL. ROAD SALT AT CITY SPEEDS HAS CAUSED CHIPS. I HAVE HAD THE WINDSHIELD REPLACED AND THE REPLACEMENT SUBARU GLASS IS ALSO DEFECTIVE.

Service Brakes
Filed Jan 31, 2020188,000 milesIN

THE AT OIL TEMP AND BRAKE LIGHT RANDOMLY START FLASHING AND KICK YOUR CAR OFF CRUISE WITHOUT ANY CHECK ENGINE LIGHT THE TRANSMISSION FLUID AND OIL TEMP ARE NOT HOT BUT CAUSES THE CAR TO LOSE POWER. ALMOST BEEN REAR ENDED ON THE FREE WAY DUE TO THIS HAPPENING DEALERSHIP DOES NOT KNOW WHAT CAUSES THIS DUE TO IT NOT ALWAYS HAPPENING AND THE LIGHTS GO OFF AFTER SHUTTING THE CAR OFF AND BACK ON AGAIN MULTIPLE PEOPLE HAVE THIS PROBLEM WITH NO RESOLUTION. I AM A HUGE SUBARU FAN BUT WILL LOOK ELSE WHERE IF SUBARU DOESN'T START FIXING THEIR MISTAKES,

Engine
Filed Dec 13, 201976,000 milesPA

STRONG EXHAUST FUME SMELL INVADES CABIN WHILE IDLE, EVERYDAY AND IT'S GETTING STRONGER NO LEAKS DETECTED

Visibility/Wiper
Filed Oct 14, 201953,000 milesVA

WINDSHIELD CRACK (2ND TIME) FROM BOTTOM RIGHT CORNER OF PASSENGER SIDE. VEHICLE WAS STATIONARY.

Engine
Filed Sep 3, 201980,000 milesMA

CHECK ENGINE LIGHT CAME ON WITH THE CRUISE CONTROL ICON FLASHING. THE CARS RPM'S WERE REPEATEDLY FLUCTUATING WHEN PARKED, IN NEUTRAL, AND IN DRIVE WITH THE BRAKE ON.

EngineCrash
Filed Jul 17, 201934,630 milesFL

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. THE CONTACT MADE A RIGHT TURN TO TURN INTO A PARKING LOT, THE VEHICLE ACCELERATED AND SURGED OUT OF THE PARKING SPACE. THE VEHICLE WENT OVER A CONCRETE PARKING BLOCK, STRUCK A GUARDRAIL, THEN CRASHED INTO THE BUILDING BEHIND IT. THEN THE VEHICLE BOUNCED BACK INTO THE PARKING SPACE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED. NO POLICE REPORT WAS MADE. THE VEHICLE WAS DRIVEN TO A LOCAL MECHANIC. THE VEHICLE WAS REPAIRED (THE CONTACT DIDN'T KNOW WHAT WAS DAMAGED ON THEIR VEHICLE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THEY WOULD SEND AN OFFICIAL TO THE CONTACT'S HOME TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 34,630.

Vehicle Speed ControlCrash
Filed Jul 5, 201940,000 milesFL

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE ACCELERATED UNCONTROLLABLY AT A HIGH RATE OF SPEED. AS A RESULT, THE VEHICLE DROVE OVER A BARRIER AND CRASHED INTO A BUILDING AND THE STEEL BARS NEAR THE HANDICAPPED PARKING AREA. THE CONTACT WAS SHAKEN UP, BUT NOT INJURED. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS UNCERTAIN IF THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V251000 (ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS TOWED FROM THE SCENE. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *AS *AS

Visibility › Windshield
Filed May 8, 201940,000 milesNY

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. WHILE DRIVING 40 TO 55 MPH, THE CONTACT'S WINDSHIELD CRACKED. THE CONTACT EXITED THE VEHICLE AND NOTICED THE CRACK. THE VEHICLE WAS TAKEN TO RUGES SUBARU (6444 MONTGOMERY ST, RHINEBECK, NY 12572, (845) 397-1204) WHERE A NEW WINDSHIELD WAS INSTALLED, BUT THE WINDSHIELD CRACKED AGAIN THE SAME DAY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,000.

Fuel/Propulsion System
Filed Apr 7, 201992,000 milesNJ

DRIVING ON INTERSTATE AT 70MPH & CAR ACTED AS IF IT WENT INTO NEUTRAL. RPM'S WERE MAINTAINED AT APX 4000. LOW FUEL LIGHT HAD JUST GONE MOMENTS BEFORE INDICATING 80 MILES LEFT IN TANK. CAR ACTED LIKE IT HAD NO GAS HOWEVER RPM WAS WORKING AS I PULLED ON TO SHOULDER OF HIGHWAY, LUCKILY.ONCE PULLED OVER & BRAKING ENGINE STOPPED. TRIED RESTARTING & ENGINE ACTED LIKE IT HAD NO GAS. WAS IN THE PROCESS OF WAITING FOR AAA WHEN I TRIED RESTARTING IT. IT STARTED AFTER ABOUT A HALF HOUR FROM INCIDENT, ALTHOUGH I DID NOT TRY TO START IT AFTER THE 1ST 5 MINUTES OR SO. WHEN IT RESTARTED LOW FUEL GAUGE WAS STILL ON 70 MILES TO EMPTY & I WAS ABLE TO MAKE IT TO GAS STATION & REFUELED TO APPROXIMATELY 15 GALLONS, 3 LESS THAN 18 GALLON TANK SO THERE WAS APPROX 3 GALLONS IN TANK WHEN THIS OCCURRED. CAR IS WORKING FINE NOW BUT WILL BE TAKING TO NC SUBARU TO SEE IF ANY CODES WERE SET, NOTHING WAS ALERTED ON CAR WARNING LIGHTS OTHER THAN LOW FUEL WARNING LIGHT. I LIVE IN NJ & I AM CONCERNED THIS COULD HAPPEN AGAIN DRIVING BACK & I MAY NOT BE SO LUCKY TO BE ABLE TO PULL OVER ON MORE CONGESTED HIGHWAYS. SEARCHED GOOGLE & THERE ARE SIMILAR INCIDENTS SUCH AS SUBARU FORRESTOR 2014 WITH SAME ENGINE & ISSUE WHERE DEALER COULD NOT FIND ISSUE. ALSO SUBARU ISSUED RECALL FOR 2017 IMPREZZA (SEE 33K CARS RECALLED) WITH STALLING ISSUES. CAR HAS 93K MILES & OTHER THAN REPLACING 2 BATTERIES, ONE A FEW WEEKS BACK , IT HAS NEVER HAD AN ISSUE WITH ANYTHING ELSE. I WAS APPROXIMATELY 2 MILES FROM GETTING OFF INTERSTATES

Tires
Filed Apr 2, 201918,751 milesNY

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY EQUIPPED WITH THREE GOODYEAR EAGLE LS-2 TIRES, SIZE: 225/50R18. THE CONTACT STATED THAT ALL THREE TIRES WERE DRY ROTTED AROUND THE RIMS ON BOTH SIDES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC BECAUSE IT RODE ROUGHLY. THE CONTACT WAS REFERRED TO THE TIRE MANUFACTURER TO FILE A COMPLAINT. THE MANUFACTURER STATED THAT THEY WOULD PRORATE THE COST OF THE TIRES, BUT DID NOT ADDRESS WHAT CAUSED THE CONDITION. THE CONTACT HAD NOT YET HEARD BACK FROM THE MANUFACTURER BECAUSE THEY STATED THAT THEY WERE STILL WORKING ON THE CLAIM. THE VEHICLE FAILURE MILEAGE WAS 18,751. THE TIRE FAILURE MILEAGE WAS UNKNOWN. *BF. *TR

Visibility/Wiper
Filed Feb 27, 201936,000 milesOH

A CRACK RANDOMLY APPEARED STARTING FROM THE BASE OF THE WINDSHIELD NEAR THE WIPER ON THE PASSENGER SIDE. IT WAS STATIONARY.

Structure › Body
Filed Feb 25, 2019NY

MY FRONT BUMPER POPS OFF ON A REGULAR BASIS AND MY GPS HAD TO BE REPLACED MORE THAN ONCE. NOW IT HAS ANOTHER PROBLEM IN THE CONTACT AREA. LETTERS ARE MISSING. IF NEED TO FIND A NUMBER UNDER THE LETTER "G", YOU CAN'T. THE AREA WHERE THE LETTER "G" SHOULD BE IS BLANK.

Engine
Filed Jan 12, 201990,101 milesNJ

SINCE NOVEMBER OF 2017 WHILE DRIVING THE CAR IT HAS INTERMITTENTLY JERKED AND SHOOK EXCESSIVELY, BUCKING LIKE A MAD HORSE. CAR WAS BROUGHT IN TO DEALER FOR DIAGNOSIS. DEALER WAS NOT ABLE TO IDENTIFY THE CAUSE. AFTER SEVERAL VISITS TO DEALER WHERE I WAS ASSURED THE PROBLEM WAS FIXED THE SAME PROBLEM CONTINUED. IT SHOULD BE NOTED THAT THE CAR, WHILE DRIVING STARTED TO SHUT DOWN AND I NEEDED TO BE TOWED TO THE DEALER. DEALER CLAIMED THE PROBLEM WAS A FAULTY SPARK PLUG. CAR WAS THEN RETURNED TO ME. YET AGAIN THE PROBLEM PERSISTED AND HAD I TO CRAWL LIKE A TURTLE BACK TO HOME. CAR WAS TOWED AGAIN TO DEALER FOR ANOTHER DIAGNOSIS. NOW THE DEALER BELIEVES THE PROBLEM IS A FAULTY CYLINDER (WHATEVER THAT MEANS).I HAVE NO TRUST IN THE RELIABILITY OF THIS VEHICLE AND AM CONCERNED ABOUT THE SAFETY OF DRIVING THIS VEHICLE WITH MY FAMILY. IT BE SHOULD BE NOTED THAT THE CAR HAS BEEN SERVICED EXACTLY TO THE INSTRUCTIONS PER THE MILEAGE GUIDANCE. I HAVE REPORTED THIS CONCERN TO SUBARU OF AMERICA CORPORATE OFFICE. CASE # 1-38872409282. THEIR RESPONSE IS UNFAIR. I AM NOW LEFT WITH A CAR THAT IS UNSAFE TO DRIVE AND I SHOULD NOT BE PENALIZED FINANCIALLY.

Visibility/Wiper
Filed Dec 7, 201826,500 milesWA

THE WINDSHIELD SPONTANEOUSLY CRACKED STARTING AT THE BOTTOM OF THE GLASS. WAS FIRST NOTICED AFTER BEING PARKED IN WORK PARKING LOT AND WAS APPROXIMATELY 6" LONG; IN THE MORNING WHILE RUNNING AN ERRAND THE CRACK EXPANDED ANOTHER 6" WHILE THE VEHICLE WAS PARKED.

Vehicle Speed ControlCrash
Filed Nov 19, 201876,000 milesNY

MY VEHICLE WAS INVOLVED IN AN ACCIDENT YESTERDAY. WHILE PULLING IN TO A PARKING SPOT AND ALMOST COMPLETELY STOPPED WITH MY FOOT ON THE BRAKE ABOUT TO PLACE THE CAR IN PARK, IT SUDDENLY ACCELERATED. THE RESULT WAS A FRONT END COLLISION WITH THE SIDE OF A RESTAURANT AND THE AIR BAGS DID NOT DEPLOY. I'M GRATEFUL THAT THERE WERE NO INJURIES BUT I'M WORRIED THAT THERE MAY BE SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE AND POSSIBLY OTHERS LIKE IT. I'M NOT SURE HOW TO START AN INVESTIGATION OF THIS NATURE SO I'M TURNING TO YOUR ORGANIZATION FOR GUIDANCE. PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY FURTHER QUESTIONS.

Visibility/Wiper
Filed Nov 15, 201864,779 milesMI

I WAS DRIVING DOWN THE ROAD FOR MY COMMUTE TO CLASS WHEN I HEARD A LOUD POP KIND OF LIKE A GUN SHOT. THIS IS WHEN I NOTICED THAT MY CAR WAS GETTING COLDER, AND I SAW THAT MY SUNROOF HAD EXPLODED. THIS HAD HAPPENED WHEN I WAS GOING AROUND 57MPH UP A HILL WITH THE CLOSEST PERSON IN FRONT OF ME TO BE A GOOD 1/2 OR 1 MILE AWAY. AS WELL AS THERE NOT BEING ANY TREES OR ANYTHING ABOVE ME, SINCE I WAS IN THE LEFT LANE AT THE TIME.

Fuel/Propulsion SystemCrash
Filed Nov 7, 2018131,254 milesNJ

WHEN PARKING IN A PARKING SPOT AT A SCHOOL GOING TO WORK, THE CAR ACCELERATED ON IT'S OWN AND WENT UP AN EMBANKMENT AND STRUCK A TREE CAUSING EXTENSIVE DAMAGE.

Seats
Filed Oct 30, 201851,000 milesFL

AFTER BOTH FRONT DOOR SEALS WERE REPLACED IN 2016,, THE WIND NOISE RETURNED. SPOKE TO SUBARU CUSTOMER SERVICE, AND WAS THEY SENT ME A 'SORRY FOR THE INCONVENIENCE' CHECK FOR $250.00 WHICH DIDN'T COVER THE ORIGINAL ISSUE.

Electrical System
Filed May 29, 201839,000 milesCA

SRVD DISABLED AT 39000 MILES. BLIND SPOT DETECTION SYSTEM FAILURE.

Air Bags
Filed May 10, 201890,000 milesMA

CLOCK SPRING IN STEERING COLUMN IS BAD. HORN DOES NOT WORK. DRIVER'S SIDE AIR BAG MAY BE INOPERABLE. CONDITION EXISTS WHEN VEHICLE IS STATIONARY WITH IGNITION OFF AND WHILE IT IS IN MOTION.

Seat Belts
Filed Apr 10, 2018NY

2015 SUBARU LEGACY. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION ISSUES. *SMD

Visibility/Wiper
Filed Mar 22, 2018NJ

THE WINDSHIELD CRACKED OFF THE RIGHT EDGE WITH NO VISIBLE SIGN OF ANY CHIPS.

Unknown or OtherCrash
Filed Mar 11, 201860,000 milesFL

AFTER TURNING ONTO MY INCLINED, SOMEWHAT LONG DRIVEWAY, AND APPLYING A SOFT BRAKING WHEN ENTERING MY GARAGE, THE CAR SUDDENLY SPED UP TO A HIGH SPEED AND CRASHED INTO THE WALL WHICH HAD TWO LAYERS OF PLASTIC STORAGE BOXES IN FRONT OF IT. THE BOXES PUSHED THE WALL INTO MY HOUSE WHICH PUSHED MY DINING ROOM HUTCH FORWARD CAUSING THE TOP PART TO FALL BACK AND BREAK JUST ABOUT ALL THE CRYSTAL AND HEIRLOOM ITEMS INSIDE IT. THE TOP PART OF THE HUTCH IS UNREPAIRABLE. MY CAR WAS DAMAGED, MY HOME IS DAMAGED, AND MY HUTCH IS RUINED. I AM NOW AFRAID TO EVER PARK IN MY GARAGE AGAIN WITH THIS VEHICLE. I AM ALSO AFRAID OF THIS HAPPENING ELSEWHERE WHERE I MIGHT POSSIBLE INJURE OTHERS OR MYSELF.

Electrical System
Filed Mar 9, 2018OR

2015 SUBARU LEGACY. CONSUMER WRITES IN REGARDS TO A WIRING DEFECT. *LD THE CONSUMER STATED THE VEHICLE'S MIRROR LINK APP MALFUNCTIONED. *JS

Structure › Body
Filed Feb 8, 201824,000 milesPA

TL* THE CONTACT OWNS A 2015 SUBARU LEGACY. WHILE DRIVING VARIOUS SPEEDS, THE GLARE FROM THE SUN REFLECTED OFF THE DASHBOARD. THE GLARE PREVENTED THE CONTACT FROM SEEING THE ROAD CLEARLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. ONE YEAR AGO, THE VEHICLE WAS TAKEN TO A&T SUBARU (801 BETHLEHEM PIKE, SELLERSVILLE, PA 18960). THE CONTACT WAS INFORMED THAT DUE TO THE FINISH OF THE FACEPLATE ON THE DASHBOARD, IT CAUSED THE SUN TO REFLECT OFF THE DASHBOARD. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

Unknown or OtherCrash
Filed Jan 11, 201811,000 milesNY

IN FEBRUARY 2017 WE EXPERIENCED UNINTENDED ACCELERATION ON 6 OCCASIONS. WE TOOK IT TO THE DEALER AND THEY SAID THAT THERE WAS NOTHING WRONG WITH THE CAR. THEY SAID THAT WE MUST HAVE DONE SOMETHING TO CAUSE THE ACCELERATION. WE KNOW THAT WAS NOT THE CASE, BUT WE CONTINUED TO DRIVE THE CAR. IT HAPPENED ANOTHER TIME IN JULY. THE REALLY BAD INCIDENT OCCURRED ON SEPTEMBER 5, 2017 IN A PARKING GARAGE. AS WE WERE EXITING THE PARKING SPACE, THE CAR TOOK OFF ON ITS OWN. THIS TIME, WE HIT A CONCRETE PILLAR ALONG THE SIDE OF THE CAR AND GRAZED ONE PARKED VEHICLE BEFORE GETTING THE CAR TO STOP. ALSO, THIS TIME, AFTER WE TURNED OFF THE CAR AND IT SET FOR APPROXIMATELY 10 MINUTES, WE TURNED IT BACK ON AND THE ENGINE CONTINUED TO SEVERELY REV. EVERY TIME THE UNINTENDED ACCELERATION OCCURRED, WE WERE EITHER STOPPED AT A LIGHT, IN TRAFFIC, IN A PARKING LOT, OR AT A GAS PUMP OR MOVING VERY SLOWLY WITH OUR FOOT ON THE BRAKE AS ONE WOULD IN A PARKING LOT WHEN TURNING INTO OR OUT OF A SPACE. SUBARU AGAIN TOLD US THAT NOTHING WAS WRONG WITH THE CAR AND SUGGESTED THAT WE MUST BE TWO FOOTED DRIVERS, WHICH WE ARE NOT. WE HAVE REFUSED TO DRIVE THE CAR OR TAKE REPOSSESSION OF IT. SUBARU MADE US GET THE BODY OF THE CAR REPAIRED BEFORE THEIR ENGINEERS EVEN LOOKED AT IT. THIS WAS A LEASED CAR. SUBARU SAID WE HAD TO CONTINUE TO PAY OFF THE LEASE BECAUSE THERE IS NOTHING WRONG WITH THE CAR. WE KNOW THEY ARE WRONG.

Power Train
Filed Dec 9, 201736 milesMD

RIGHT REAR WHEEL BEARING HAD TO BE REPLACED AT APPROXIMATELY 36,000 MILES. NOW THE LEFT REAR WHEEL BEARING HAS HAD TO BE REPLACED AT APPROXIMATELY 44,000 MILES. BOTH SITUATIONS OCCURRED WHEN UNUSUAL NOISES WERE HEARD FROM THE REAR END OF THE CAR AT HIGHWAY SPEEDS. THE DEALERSHIP MAKING THE REPAIRS AND SUBARU OF AMERICA HAVE NOT PROVIDED ANY REASONABLE EXPLANATION FOR WHY BOTH WHEEL BEARINGS WOULD HAVE PROBLEMS AT RELATIVELY LOW MILEAGE.

Structure › Body
Filed Nov 21, 2017MA

TRANSMISSION SLIPS, GAS CAP DOES NOT CLOSE/OPEN PROPERLY AND "STICKS." CONSTANT BUZZING SOUND FROM WINDOWS EVEN AFTER THEY WERE REPLACED AND THE MOONROOF WILL NOT CLOSE PROPERLY WHEN PRESSING THE BUTTON FOR THE FIRST TIME. THE MOONROOF WILL CLOSE AND THEN OPEN AGAIN.

Visibility/Wiper
Filed Sep 26, 201732,371 milesMN

FRONT WINDSHIELD CRACKS SPONTANEOUSLY WHILE DRIVING. FIRST OCCURRED ON 8/24/17 AS DESCRIBED IN THEIR TSB WITH CRACK STARTING FROM THE DEICER. DEALER REPLACED UNDER WARRANTY. THE NEWLY REPLACED WINDOW CRACKED ONCE AGAIN ON 9/19/17. THIS TIME DEALER REFUSED TO REPLACE THE WINDSHIELD UNDER WARRANTY AND IT IS NOT EVEN A MONTH OLD, INSURANCE HAD TO COVER THE COSTS. OEM IS ONLY OPTION FOR GLASS WITH THE EYE-SIGHT SYSTEM. EYE-SIGHT ALSO REQUIRES CALIBRATION BY DEALERSHIP WHEN GLASS IS REPLACED. THE WINDSHIELD IS A CRITICAL COMPONENT TO THE SRS SYSTEM WHEN AN AIRBAG DEPLOYS. USING SUCH FRAGILE GLASS IS A SAFETY CONCERN. HIGH CONSUMER COST WHEN SUBARU ONLY COVERS THE FIRST INCIDENT. MANY COMPLAINTS FROM OTHER OWNERS AND PENDING CLASS ACTION LAWSUIT (LUONG V. SUBARU 4:17-CV-03160-YGR).

Air Bags
Filed Sep 9, 2017NY

TAKATA RECALL. I RECEIVED A NOTICE OF A CLASS ACTION LAWSUIT CONCERNING TAKATA AIRBAGS IN SUBARUS. I MUST DECIDE IF I WANT TO BE PART OF THIS CLAIM. AT THIS TIME, MY CAR HAS NOT BEEN RECALLED. I WANT THIS TAKATA AIRBAG REMOVED FROM MY CAR! I PURCHASED THIS 2015 CAR FROM THE DEALER (USED) IN 2016. SUBARU KNEW THEY WERE SELLING A CAR WITH A DEFECTIVE AIRBAG. WAITING TO HEAR FROM DEALER CONCERNING RECALL/REPLACEMENT.

Air Bags
Filed Sep 2, 2017OH

"TAKATA RECALL" AWAITING RECALL AND REPLACEMENT INFO FROM DEALER.

Air Bags
Filed Aug 15, 2017FL

TAKATA RECALL -- RECEIVED NOTICE ~ AUGUST 12 OF SETTLEMENT IN A CLASS ACTION LAWSUIT ALLEGING SUBARU MANUFACTURED AND SOLD VEHICLES THAT CONTAINED ALLEGEDLY DEFECTIVE AIRBAGS MADE BY TAKATA. NOTHING HAS HAPPENED TO THE VEHICLE, BUT THE NOTICE SUGGESTED A RECALL MAY BE ISSUED.

Power Train
Filed Aug 9, 2017TN

JUST GOT A NOTICE THAT SUBARU IS EXTENDING THE WARRANTY ON THE CVT FOR THIS CAR AND MY SECOND SUBARU (2014 OUTBACK 4S4BRBLC0E3307363). CALLED THEM TO ASK WHAT PERCENTAGE OF CARS HAVE NEEDED THIS REPAIR SO I CAN MAKE AN INFORMED DECISION ABOUT KEEP OR DISPOSING OF MY SUBARUS. THEY TOLD ME "WE DO NOT HAVE ANY DATA ON # OF REPAIRS" AND SAID THEY JUST DID IT AS A COURTESY TO CUSTOMERS. SOUNDS LIKE A LOAD OF BUNK TO ME. I THINK THAT I AM ENTITLED TO THIS DATA TO MAKE AN INFORMED DECISION AND ASK YOUR ASSISTANCE IN COMPELLING SUBARU TO BE OPEN AND TRANSPARENT WITH OWNERS REGARDING THIS ISSUE. THANK YOU.

Unknown or Other
Filed Jul 28, 201739,000 milesNJ

STARLINK MULTIMEDIA FEATURES/SCREEN IS TOTALLY OBSTRUCTED DURING DAYLIGHT DRIVING AND THE SUN IS REFLECTED OFF THE FACTORY INSTALLED NAVIGATIONAL SYSTEM. THE SCREEN DISPLAYS SQUIGGLY LINES ON A GRAY/BLACK SCREEN UNTIL SUN IS NOT REFLECTING. THIS IS A SAFETY PROBLEM AS WHEN THIS IS HAPPING THE REAR VIEW CAMERA IS NOT VISIBLE AND WHILE DRIVING A QUICK GLANCE TURNS INTO A LONG LOOK TO SEE WHAT IS BEING DISPLAYED!

Unknown or Other
Filed Jul 3, 201730,000 milesNJ

STARLINK MULTIMEDIA FEATURES/SCREEN IS TOTALLY OBSTRUCTED DURING DAYLIGHT DRIVING AND THE SUN IS REFLECTED OFF THE FACTORY INSTALLED NAVIGATIONAL SYSTEM. THE SCREEN DISPLAYS SQUIGGLY LINES ON A GRAY/BLACK SCREEN UNTIL SUN IS NOT REFLECTING

Tires
Filed Mar 8, 201792,518 milesUT

THE TIRES I HAD ON MY VEHICLE WERE PRIMEWELL VALERA TOURING 2. THE ISSUE WITH THESE TIRES WAS THE SIDEWALLS WERE SHREDDING. THERE HAS BEEN A RECALL FOR THIS SAME ISSUE BUT THE TIRES I HAVE ARE NOT INCLUDED IN THE RECALL AND THEY SHOULD BE. ...UPDATED 03/29/17 *BF *AS

Electrical System
Filed Jan 8, 2017OK

AFTER SITTING IN DRIVEWAY FOR 3 DAYS, VEHICLE WOULD BARELY START, STRONG EXHAUST SMELL, RAT NEST ON TOP OF ENGINE AND CHEWED HOSES AND WIRING. HAD TOWED INTO DEALERSHIP. ADVISED OF RODENT DAMAGE. REPLACED: ENGINE WIRING HARNESS, TRANSMISSION HARNESS, TRANSMISSION INSULATION, FIREWALL INSULATION, HOOD INSULATION, FUEL TRANSFER PIPES, AND FUEL LINES AT ENGINE BAY. CLEANED EXCESS DEBRIS FROM ENGINE BAY AND FUEL BAY (THEY HAD TO DROP THE FUEL TANK). REASSEMBLED. FINAL COST, INCLUDING TOW CHARGE: $4557.42. THANKFULLY, INSURANCE COVERED, MINUS OUR $1000.00 DEDUCTIBLE. GREEN CARS, NOT GREEN IN THE WALLET.

Electronic Stability Control (esc)Crash1 injured
Filed Nov 5, 201630,000 milesTN

TAKATA RECALL WHILE DRIVING APPROX 60-65 MPH IN THE FAST LANE OF I-24 INTERSTATE WITH DRIVER'S FOOT ON THE GAS PEDAL, ALL LIGHTS ON THE DASH BOARD SUDDENLY CAME ON AND THE SUBARU WENT INTO AUTOMATIC BRAKING SYSTEM, CAUSING THE FRONT TO GO INTO A NOSE DIVE, AND THE BRAKES STAYED LOCKED. AN ACCIDENT INCURRED AND THE SUBARU AS WELL AS A VEHICLE BEHIND WERE TOTALED. LOW BACK, WRIST AND NECK INJURIES OCCURRED TO THE DRIVER OF SUBARU LEGACY. A CLAIM WAS SUBMITTED TO SUBARU. IT HAS BEEN TWO MONTHS AND NO FOLLOW UP HAS OCCURRED. FINALLY WITH LEGAL ASSIST, THE LEGACY WILL BE EXAMINED BY A "SUBARU" ENGINEER TO DETERMINE THE CAUSE.

Visibility/Wiper
Filed Oct 7, 201617,140 milesMO

I WAS DRIVING ON THE INTERSTATE AT 65 MPH WHEN THE CAR AHEAD OF ME MUST HAVE KICKED UP A SMALL PEBBLE THAT HIT THE WINDSHIELD. THE PEBBLE PUT A SMALL CHIP IN THE PASSANGER SIDE WINDSHIELD & WITHIN 1/2 AN HOUR THERE WAS A CRACK ABOUT 6" LONG RUNNING TOWARDS THE CENTER OF THE WINDSHIELD. WHEN I WENT AROUND A CLOVER LEAF EXIT TO GET OFF THE INTERSTATE THE WINDSHIELD CRACKED ANOTHER 6" TOWARDS THE CENTER OF THE WINDSHIELD. THE PEBBLE WAS VERY SMALL & SHOULD HAVE MADE NO MORE THAN A SMALL CHIP IN THE WINDSHIELD. I HOPE THE CRACK WILL NOT CONTINUE TO GROW; THE WINDSHIELD MUST HAVE SOME KIND OF MANUFACTURING FLAW IN IT. I HOPE IT IS STILL SAFE TO DRIVE THE VEHICLE AS I DO NOT HAVE THE $500.00+ TO REPLACE THE WINDSHIELD AT THIS TIME.?

Exterior Lighting
Filed Aug 24, 20161,000 milesMI

THE HEADLIGHTS HAVE DIMMED. THE LENSES HAVE CLOUDED ON THE INSIDE SURFACE SO THERE IS NO WAY TO REMOVE THE CLOUDING. IT IS NOT DUE TO MOISTURE. I HAVE HAD THE DEALER LOOK AT IT TWICE. IT IS PROGRESSIVELY WORSE. THE DEALER SAID THE REGIONAL REP SAID IT IS A NORMAL FINDING SO THE LENSES WILL NOT BE REPLACED UNDER WARRANTY. HE POINTED OUT THAT NEW LENSES WOULD DEVELOP THE SAME CLOUDING.

Electrical System
Filed Aug 4, 20165,000 milesDE

IN JANUARY OF 2015, I PURCHASED A NEW 2015 SUBARU LEGACY WITH THE LATEST SAFETY FEATURES AND EQUIPMENT. WITHIN 3 MONTHS OF PURCHASE OF THE LEGACY BEGINNING IN APRIL OF 2015 THE RADIO/NAVIGATION/DRIVER ASSISTANCE DISPLAY CONSOLE BEGAN TO LOCK UP AND BECOME NON-OPERABLE AFTER ABOUT 15 MINUTES OF OPERATION. THE DEALER (MATT SLAPP SUBARU OF NEWARK, DELAWARE) HAD DIFFICULTY DIAGNOSING THE PROBLEM AND CALLED IN THE SUBARU REGIONAL TECHNICIAN TO TRY TO RECOMMEND A FIX. HE RECOMMENDED A COMPLETE REPLACEMENT OF THE CENTER CONSOLE RADIO AND DISPLAY. THIS ALL TOOK SEVERAL MONTHS. WHEN THE REPLACEMENT UNIT CAME IN, WE BROUGHT THE CAR IN FOR THE REPAIRS SHORTLY AFTER THE NEW RADIO/DISPLAY CONSOLE HAD BEEN INSTALLED, THE SAME PROBLEM WE HAD BEFORE WAS EVIDENT. IN ADDITION, WE WERE UNABLE TO ACCESS THE MAP AND NAVIGATIONAL FUNCTION AT ALL WITH THE NEW UNIT. AT ABOUT THE SAME TIME AS WE WERE DISCOVERING THIS, THE DEALER CALLED TO TELL US THAT THE COMPUTERIZED INVENTORY ACCOUNTING SYSTEM HAD FLAGGED THE MISMATCH BETWEEN OUR MODEL AND THE RADIO/NAVIGATION CONSOLE THAT HAD BEEN INSTALLED IN MY SUBARU. WE RETURNED THE CAR TO THE DEALER AGAIN AND FOR THE SECOND TIME A NEW AND CORRECT MODEL RADIO/NAVIGATION CONSOLE WAS INSTALLED. WE NOW HAD ACCESS TO THE NAVIGATION SYSTEM SCREEN AND MAPS AGAIN GOING INTO THE FALL OF 2015 AND FOR THE REST OF THE WINTER EVERYTHING SEEMED TO BE WORKING FINE. BUT DURING A WARM SPELL IN APRIL OF 2016 THE PROBLEM CROPPED UP AGAIN AND I BEGAN TO MAINTAIN A LOG (ATTACHED)

Unknown or Other
Filed Jul 8, 201619,992 milesMI

REPLACING THE WINDSHIELD 3 TIMES ALREADY IN A 2 YEAR PERIOD. NO CHIPS ARE CREATED FROM SMALL INTERACTIONS WITH OBJECT LIKE LITTLE STONES BUT IMMEDIATE CRACKS. THE VEHICLE WAS IN STATIONARY AND MOVING POSITIONS ON A STREET AND HIGWAY. MAKES ME WONDER WHAT IS GOING TO HAPPEN IF THERE WOULD BE MORE SERIOUS COLLISION THAN JUST A SMALL ROCK.

Fuel/Propulsion System
Filed Jun 30, 201613,500 milesNJ

MY 2015 SUBARU LEGACY HAS AT DIFFERENT TIMES (AT IDLE IN GEAR, COMING UP TO A RED LIGHT WHILE MOVING, PULLING INTO A PARKING LOT OR DRIVING AT 45 MILES AN HOUR) ACCEREATED ON ITS OWN AND WOULD NOT SLOW DOWN UNTILL I PUT IT IN NUETRAL. I HAVE TO DRIVE WITH MY HAND ON THE SHIFTER AT ALL TIMES TO PUT INTO NUETRAL. I BOUGHT THE CAR NEW IN 2015 AND HAVE 13900 MILES ON IT NOW IN JULY 2016.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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