2018 Subaru Crosstrek complaints

WINDSHIELD CRACKED WITH NO CAUSE.

AFTER ONLY ONE YEAR OF OWNERSHIP, THE VEHICLE'S WINDSHIELD CRACKED. WHILE PREPARING FOR OUR EARLY MORNING COMMUTE, MY WIFE AND I APPROACHED THE VEHICLE AND QUICKLY REALIZED THAT THERE WAS A CRACK EXTENDING FROM THE UPPER LEFT-HAND SIDE TO THE LOWER RIGHT-HAND SIDE OF THE WINDSHIELD (VIEWING THE VEHICLE FROM THE OUTSIDE). NO ROCKS OR SHARP OBJECTS EVER STRUCK THE WINDSHIELD. THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS STATIONARY.

WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.

A CRACK APPEARED ACROSS THE BOTTOM CENTER OF THE WINDSHIELD 2 WEEKS AGO WHILE IT WAS PARKED.

WHILE DRIVING DOWN THE ROAD I RAN OVER A SMALL POTHOLE AND I NOTICED A SMALL CHIP THAT HAD APPEARED ON THE WINDSHIELD. WHEN I STOPPED TO LOOK IT OVER I COULDN'T EVEN FEEL IT FROM THE OUTSIDE. RESOLVING TO GET IT FIXED WHEN I CAME HOME I BEGAN DRIVING AND NOT EVEN AN HOUR INTO MY TRIP IT HAD TURNED INTO. A CRACK GOING DOWN THE LENGTH OF THE DRIVERS SIDE. BY THE END OF THE TRIP IT STRETCHED 4 FEET FROM THE UPPERMOST CORNER DRIVERS SIDE GOING DOWN, AND THEN MAKING A CURVED PERPENDICULAR TO THE GROUND AND GOING TO THE PASSENGER SIDE. ALL IN THE MATTER OF A FEW HOURS.

HAVE ASKED SUBARU TO UPDATE THEIR SOFTWARE TO CONTROL THE DASH BOARD. WHEN THE DIGITAL DASH IS SET TO THE DIGITAL SPEEDOMETER, AND A CALL COMES IN, THE DASH DISPLAYS :CALL IN PROGRESS" AND NO LONGER SHOWS THE DIGITAL SPEEDOMETER. SUBARU HAS NOT MADE ANY SOFTWARE UPDATES TO THEIR SOFTWARE.

WE CAN DRIVE HUNDREDS OF MILES, MAKE A FEW STOPS AND DURING ONE OF THOSE STOPS, THE BATTERY IS DEAD. THIS HAS OCCURRED THREE SEPARATE TIMES OVER THE LAST 4 WEEKS. WE'VE HAD THE VEHICLE AT JOHN KENNEDY SUBARU IN NORRISTOWN WHERE THEY ATTEMPTED TO DIAGNOSE THE PROBLEM. WHAT THEY DID WAS PERFORM AN UPDATE ON RADIO AND THE BATTERY, STARTER AND ALTERNATOR ALL CHECKED OUT OK. THE CAR DIED AGAIN TODAY AND WE'RE SCHEDULED TO BRING IT IN AGAIN ON MONDAY.

I WAS DRIVING ON HIGHWAY 65 MPH BUT DID NOT SEE ANYTHING HIT WINDSHIELD. SMALL CRACK TO START.. SMALL SPIDER WEB CRACK GREW INTO A UN-REPAIRABLE 6-8 INCHES IN 4 DAYS.

AT LESS THAN 60,000 MILES MY WHEEL BEARINGS STARTED MAKING A LOUD HUMMING NOISE. THE NOISE GETTING LOUDER THE FASTER I GO. IT'S IS A CONSTANT NOISE THAT ONLY GOES AWAY WHEN I STOP. I HAVE NEVER TAKEN THE CAR OFF ROAD.

WINDSHIELD CONSTANTLY POPPING LIKE IT IS CRACKING FROM WHEN NEW. SMALL ROCK HIT IT AND A HUGE CRACK ACROSS AT LEAST 25% OF WINDSHIELD BEFORE YOU COULD HAVE IT REPAIRED.

THE WINDSHIELD HAS CRACKED WITH NO IMPACT OR DAMAGE TO CAUSE THE CRACK. THE VEHICLE HAS BEEN PARKED IN OUR RESIDENCE DRIVEWAY AND NOT DRIVEN (HOME DUE TO COVID) SO I AM CERTAIN NOTHING HAS HIT THE WINDOW TO CAUSE IT TO CRACK. THE CRACK IS VERTICAL STRAIGHT UP FROM THE DEFROSTER ELEMENT ON THE PASSENGER SIDE AND IS 10+ INCHES LONG. DEALER INDICATES THIS IS NOT UNDER WARRANTY AND WOULD COST NEARLY 3K TO REPLACE WINDSHIELD AND RECALIBRATE THE EYESIGHT FUNCTIONALITY. I UNDERSTAND FROM RESEARCH ONLINE THAT THIS IS A KNOWN ISSUE ON SUBARU MODELS, INCLUDING THE CROSSTREK.

MY CAR WAS PARKED APPROXIMATELY 2 HOURS AND 15 MINUTES TODAY, FRIDAY JULY 10, 2020, FROM 9:15AM UNTIL 11:30AM. WHEN I RETURNED TO MY CAR, THE WINDSHIELD HAD A CRACK ON THE RIGHT PASSENGER SIDE STARTING AT TOP OF WINDOW APPROXIMATELY 3 INCHES LONG. IT IS GOING UP AND DOWN ON THE WINDSHIELD, FROM THE TOP. I DID NOT HAVE A ROCK OR DEBRIS HIT MY WINDSHIELD WHILE DRIVING. THE PARKING LOT IS NOT NEAR A ROADWAY OR WHERE IT COULD BE HIT BY DEBRIS.

WINDSHIELD CRACK , WHICH IS LENGTHING. NOTICED WHILE DRIVING BUT DO NOT RECALL AN IINCIDENT WHICH COULD ACCOUNT FOR THIS DAMAGE.

THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE STATIONARY IN OUR DRIVEWAY. THE CRACK IS VERTICAL LOCATED IN THE CENTER OF THE WINDOW FROM THE ROOFLINE TO ALMOST THE WINDSHIELD WIPERS. THE LOCAL SUBARU SERVICE DEPARTMENT STATED THIS IS A PROBLEM THEY SEE OFTEN AND WILL NOT BE COVERED BY THE WARRANTY.

MY WINDSHIELD HAS CRACKED TWICE AND CHIPPED OTHER TIMES, I BELIEVE IT TO BE DEFECTIVE! *TR

A SMALL PIECE OF PEBBLE HIT MY WINDSHIELD ON THE HIGHWAY. NORMALLY, A SMALL PEBBLE SHOULD NOT MAKE SUCH A BIG DAMAGE, BUT IT CREATED SUCH A BIG CRACK IN THE WINDOW. INTERESTINGLY, IN MY NEIGHBORHOOD, THERE IS THE SAME MAKE/MODEL CAR WITH THE SAME WINDOW CRACK. IT IS VERY DISAPPOINTING TO SEE SUBARU TO HAVE LOW QUALITY WINDSHIELD IN THEIR LATEST MODEL. *TR

I HAVE HAD 6 ROCK CHIP SINCE I HAVE OWNED THIS CAR. I DRIVE MOSTLY HIGHWAY MILES TO AND FROM WORK. IT SEEMS ANY SLIGHTEST HIT TO THE WINDSHIELD WILL CAUSE A CHIP. IN ALL THE VEHICLE I HAVE OWNED OTHER THAN THIS I HAVE ONLY HAD 4. OUT OF 8 OTHER VEHICLE. I WOULD HAVE TO SAY THAT SOMETHING ISN'T CORRECT WITH HOW THEY MADE THIS WINDSHIELD. MY 1981 AND 1986 SUBARU'S THAT I HAVE OWNED I NEVER GOT A CHIP IN THE WINDSHIELD. AND I PUT MORE MILES ON THEM THAT MY CURRENT 2018 CROSSTREK. MY FIRST CHIP WAS AT ABOUT 200 MILES AND THEN FROM THERE JUST DOWN HILL. I DREAD THE SOUND OF SOMETHING HITTING THE WINDSHIELD. AT TIMES I AM AFRAID THE WINDSHIELD IS JUST GOING TO SHATTER. *TR

WINDSHIELD GETS A MASSIVE CRACK OUT OF NOWHERE. VEHICLE WAS IN GARAGE. *TR

WINDSHIELD CRACK APPEARED OVERNIGHT FROM ABOVE THE HEAT VENT.

WINSHIELD CRACK ABOUT 6 IN LONG FOR NO APPARENT REASON. CAR WAS PARKED. DAY TEMPERATURE WAS MILD, NOT EXTREMELY COLD OR HOT. IT'S GOING TO COST $600 TO REPLACE DUE TO EYESIGHT CALIBRATION. I GOT IT TEMPORARILY FIXED WITH RESIN. WINDSHIELD TECHNICIAN SAID IT WAS NOT CAUSED BY DEBRIS OR FOREIGN OBJECT.

WE HAVE NOW HAD TO REPLACE OR REPAIR SIGNIFICANT CRACKS FROM SEEMINGLY SMALL ROCKS HITTING THE WINDSHIELD. THEY NEVER POCK THE WINDSHIELD BUT RATHER CAUSE LONG CRACKS TO APPEAR THAT CAN OBSCURE VISION OR THE VISUAL AID CAMERAS PROVIDED WITH THE VEHICLE. *TR

IN NOV 2017, AT 700 MILES, I HAD A REMOTE START INSTALLED AT THE DEALERSHIP. IN MAY 2018, MY REMOTE START WOULD NOT START THE CAR & WHEN IT WOULD THE CAR WOULD STALL. EVEN WITHOUT THE REMOTE START MY CAR WOULDN'T START OR IT WOULD START AND SHUT OFF. I COULDN'T GET IT TO FUNCTION FOR 3 DAYS. IN ADDITION, I WAS HAVING ISSUES WITH MY RADIO. THE RADIO WOULD FREEZE UP OR IT WOULD NOT TURN OFF, THERE WERE TIMES THE RADIO WOULD KEEP RUNNING FOR CLOSE TO 15 MINUTES EVEN THOUGH THE CAR WAS SHUT OFF. I TOOK MY CAR TO DEALERSHIP IN MAY 2018 AT 4136 MILES & THEY STATED MY TERMINAL CONNECTIONS WERE LOOSE, THEY COMPLETED A RADIO UPDATE & THAT WHEN THE REMOTE START WAS INSTALLED THEY DIDN'T BELIEVE IT WAS FULLY CONNECTED TO THE BATTERY. SHORTLY AFTER, MY GPS WOULD LOSE CONNECTION A LOT, MY EYE SIGHT TECHNOLOGY SHUTS OFF WHEN I'M DRIVING IF IT'S FOGGY OR RAINY, MY REVERSE AUTO BRAKE HAS STOPPED MY CAR EVEN THOUGH THERE WAS NOTHING BEHIND ME, MY CAR AUTO BRAKED ON THE HIGHWAY TWICE EVEN THOUGH I WAS NOT NEAR ANYONE & ALMOST CAUSED ACCIDENTS, & MY RADIO HAS FROZEN UP, SO I COULD NOT DO ANYTHING BUT VIEW A BLUE SCREEN WITH WHITE STARS. I KEPT GETTING CHARGED FOR STARLINK BUT IT NEVER WORKED, THE ICONS WOULDN'T EVEN LIGHT UP ON MY SCREEN FOR IT. I BROUGHT MY CAR IN FOR NUMEROUS RECALLS IN FEB 2020, MY CAR HAD 13,790 MILES. ON MAY 20, 2020, MY CAR WOULD NOT START; MY KEY FOBS & REMOTE START WOULDN'T WORK. A JUMPER BOX COULDN'T START MY CAR; I HAD TO HAVE SOMEONE JUMP THE CAR. THE CAR RAN ROUGH &

MY CAR SAT IN MY DRIVEWAY FOR ABOUT THREE DAYS WITHOUT BEING DRIVEN. IN THAT TIME, THE WINDSHIELD FORMED A CRACK STARTING AT THE BOTTOM NEAR THE HEAT VENT AND GOING UP INTO THE MAIN PART OF THE WINDSHIELD. THERE WAS NO IMPACT FROM A FOREIGN OBJECT, THE CRACK SEEMED TO FORM SPONTANEOUSLY AT SOME POINT DURING THE THREE DAYS I DIDN'T DRIVE THE CAR. *TR

IN THE PAST 18 MONTHS OF OWNING MY SUBARU CROSSTREK, I HAVE HAD THE WINDSHIELD CRACK TWICE FOR NO APPARENT REASON. THE FIRST TIME MY WINDSHIELD CRACKED, THERE WAS NO "POINT OF IMPACT" THAT I WAS ABLE TO DETECT AND THE WINDSHIELD STARTED TO CRACK NEAR THE HEATING VENT UNDER THE WINDSHIELD WIPERS. THE SECOND TIME THE WINDSHIELD CRACKED, THERE AGAIN WAS NO "POINT OF IMPACT" DETECTED AND THE CRACK SEEMED TO START FROM THE TOP MOST PART OF THE WINDSHIELD RIGHT WHERE THE REARVIEW MIRROR WAS ATTACHED TO THE WINDSHIELD.

TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED ON 3/32/2018 AT A LOCAL DEALER FOR AN UNKNOWN BRAKE RECALL. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 20 MPH THE BRAKE PEDAL WAS DEPRESSED, FAILED TO RESPOND AND THE VEHICLE HYDROPLANED CRASHING INTO THE MEDIAN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT RK SUBARU OF VINELAND (612 N DELSEA DR BUILDING 2, VINELAND, NJ 08360) WAS CONTACTED HOWEVER, HE WAS AWAITING A CALLBACK. THE CONTACT ALSO STATED THAT THIS DEALER SERVICED THE RECALL FOR THE BRAKES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,247.

TRAVELING DOWN HIGHWAY, VEHICLE IN MOTION WHEN THE WINDSHIELD WAS HIT BY SMALL ROCK FROM THE CAR TRAVELING IN FRONT OF ME. RESULTED IN SPIDER CRACK AND WITHIN 30 MINUTES A 10'+ CRACK. NORMAL WINDSHIELDS DO NOT CRACK THIS EASY.

CRACKED WINDSHIELD LESS THAN 15,000 MILES ON THE CAR.

I NOTICED THAT MY WINDSHIELD HAD A LARGE CRACK IN IT AFTER DRIVING INTO WORK ONE DAY WITHOUT ANY PRECIPITATING FACTORS (NO WRECK, NO HIT, NO ROCKS, ETC). IT WAS INITIALLY SMALL AND HAS QUICKLY INVOLVED TOP TO BOTTOM OF THE RIGHT SIDE OF THE WINDSHIELD

THE CAR WAS IN MOTION ON A HIGHWAY AND A SMALL CRACK APPEARED FROM THE PASSENGER SIDE OF THE WINDOW. IT QUICKLY SPREAD ACROSS THE WINDOW.

WINDSHIELD CRACKED TWICE, ONCE A SMALL CRACK WHICH WAS REPAIRED AND SECOND TIME A LARGER CRACK WHICH NEEDED WINDSHIELD REPLACED. NO OBVIOUS CAUSES IN EITHER CASE

I PURCHASED MY 2018 SUBARU CROSSTREK FROM HARVEY SUBARU IN BOSSIER CITY LA IN MARCH OF 2018. I CAN'T RECALL THE EXACT DATE, BUT THE CAR WAS IN THE PARKING LOT AT WORK AND THE SUNROOF EXPLODED. THE WARRANTY WAS HONORED AND THEY REPLACED THE SUNROOF WITH NO HASSLE. I ASSUME THEY WILL HAVE SERVICE RECORDS DETAILING THE INCIDENT. IT WAS IN THE SUMMER OF 2018 IF I RECALL CORRECTLY. I'M NOT SURE IF THIS IS RELATED TO THE WINDSHIELD ISSUES SUBARU IS HAVING BUT I FELT LIKE I NEEDED TO REPORT IT.

SINCE I BOUGHT THE SUBARU CROSS I HAVE ENCOUNTER MULTIPLE PAINT CHIPPING IN THE BODY AND HAD A WINDSHIELD CRACK AND PAID OUT OF POCKET TO HAVE SAFELITE REPAIR THE WINDOW.

DROVE FROM WORK TO HOME. LEFT PARKED IN OUR DRIVEWAY AS IT ALWAYS IS.HUSBAND WENT TO GET IN IT LATER AND CAME AND ASKED WHAT HAPPENED. THE CRACK WAS NOT THERE WHEN I GOT HOME. IT HAPPENED IN THE DRIVE WAY, WITHIN A COUPLE OF HOURS OF BEING HOME. THIS IS CONCERNING AS THE CRACK IS NOW RUNNING INTO OUR NAVIGATION SITES, SO THE CAR GIVES OFF INCORRECT READING, NOT PICKING UP THE WHITE LINES OR DISABLING THE SIGHT DETECTION, USUALLY ONLY STAYS ON INSTRUMENT PANEL A FEW MINUTES THEN RETURNS TO NORMAL. THERE WAS NO POLICE REPORT OR INSURANCE CLAIM FILED. I AM UNABLE TO GET A PICTURE TO UPLOAD. I CANNOT GET THEM ANY SMALLER THAN 6.2 MB. I HAVE THEM IF NEEDED.

MY WINDSHIELD CRACKED AND SPIDERED OUT WAS FOR NO APPARENT REASON. I WAS DRIVING DOWN THE HIGHWAY WHEN IT HAPPENED.

CRACKING AND CHIPPING OF WINDSHIELD

WINDSHIELD CRACKED NEAR LEFT COLUMN WHILE DRIVING WITHIN TWO MONTHS OF BUYING THE BRAND NEW CAR. THERE WERE NO ROCKS OR OTHER OBVIOUS SIGNS OF DAMAGE. CRACK SPREAD ACROSS THE ENTIRE WINDSHIELD AND TOOK 4+ MONTHS TO GET REPLACED DUE TO NOT ENOUGH EXTRA WINDSHIELDS IN THE AREA.

A VERY SMALL SURFACE CHIP ON THE OUTER PORTION OF THE WINDSHIELD (BLACK AREA, DRIVER'S SIDE) DEVELOPED INTO AN APPROXIMATELY TWO FOOT LONG HORIZONTAL CRACK ACROSS THE DRIVER'S SIDE OF THE WINDSHIELD. THE CRACK DEVELOPED OVER A PERIOD OF THREE WEEKS DURING WHICH THE VEHICLE WAS STATIONARY, ON CITY STREETS AND HIGHWAYS.

WINDSHIELD CRACKED FROM CENTER OF BOTTOM EDGE WITHOUT CONTACT FROM ANY OBJECT. CRACK APPEARED IN THE MORNING WHEN I WENT TO START MY 2018 CROSSTREK.

THE WINDSHIELD CHIPPED FOR NO REASON. THEN IT SPREAD A CRACK ACROSS THE PASSENGER TO THE DRIVER SIDE. IT WAS PARKED IN A SAFE PLACE AND I DID NOT DRIVE IT AT ALL SINCE I WORKED FROM HOME.

CAR WAS PARKED IN A CAR PORT UNDER A CONDO AT THE BEACH NO BAD STORMS NO BAD WEATHER CAME BACK THE NEXT MORNING TO A CHIP NOW WALKED 4 TO 5 INCHES.

ON JUNE 30, 2018, I WAS DRIVING MY 2018 SUBARU CROSSTREK LIMITED EDITION ON A CITY STREET. I HEARD A NOISE WHILE DRIVING BUT KEPT DRIVING SINCE I WAS JUST BLOCKS AWAY TO WORK. I PARKED IN THE MONITORED PARKING LOT AND VISUALLY LOOKED INSIDE AND OUTSIDE MY CAR FOR SOME INDICATION OF WHERE THE NOISE CAME FROM, INCLUDING THE WINDSHIELD FROM THE INSIDE AND OUTSIDE. I SAW NO CRACKS TO THE WINDSHIELD OR OTHER AREA OF THE VEHICLE. IT WAS HOT OUTSIDE (90'S).I WENT IN TO WORK. WHEN I GOT OFF WORK I WENT OUT TO MY CAR. I GOT INSIDE MY CAR, IMMEDIATELY NOTICING A 6-8 INCH LONG CRACK ON THE DRIVER'S SIDE OF THE FRONT WINDSHIELD. I WENT HOME IN SHOCK ABOUT THE LARGE CRACK IN MY WINDSHIELD. I LATER CONTACTED MY INSURANCE COMPANY, AND WAS TOLD MY DEDUCTIBLE AND TO CALL AROUND TO FIND QUOTES ON REPLACEMENT. I WAS TOLD BY ALL THE AUTO SHOPS INCLUDING MY LOCAL SUBARU DEALER THE ENTIRE WINDSHIELD WOULD NEED REPLACED BUT THE CAR WAS SO NEW THAT THEY DIDN'T HAVE THE PARTS IN STOCK AND DIDN'T KNOW HOW LONG IT WOULD BE SINCE THE CAR WAS SO NEW. I DIDN'T GET THE WINDSHIELD REPLACED .I FELT THAT SUBARU SHOULD BE RESPONSIBLE FOR A NEW WINDSHIELD AS THE CAR WAS ONLY PURCHASED NEW 9 MONTHS BEFORE. I DID NOT HAVE THE MONEY TO GO THROUGH MY INSURANCE AT THE TIME AND I WAS TOLD BY MY LOCAL DEALER THAT SUBARU DID NOT COVER THE WINDSHIELD IN THE WARRANTY ON THE CAR. HOWEVER, I BELIEVE THE DEFECT OF THE WINDSHIELD PREVENTS THE SAFE AND PROPER OPERATION OF THE VEHICLE BECAUSE SUBARU'S EYESIGHT SAFETY SYSTEM, I

THE CAR ENGINE HAS STALLED 4 TIMES SINCE JULY WHEN WIFE WAS ACCELERATING ONTO A MAIN STREET OR THROUGH AN INTERSECTION, TURNING FROM A STOP. ON ONE OCCASION, SHE FLUTTERED THE PEDAL AND REGAINED ENGINE POWER. THE OTHER TIMES SHE HAD TO TAKE THE CAR OUT OF GEAR AND RESTART THE ENGINE WITH THE IGNITION KEY. LOOSING POWER IN AN INTERSECTION WITH MODERATE TO HEAVY TRAFFIC HAS SCARED HER AND SHE REFUSES TO THE THE CAR. TWO OF THESE INCIDENTS WERE PRIOR TO THE CAR BEING SERVICED FOR THE COIL INSPECTION AND ECM REPROGRAM RECALL ON NOV. 20, THE OTHER TWO WERE ON DEC.3, 2019. THE AUTO WAS TAKEN TO THE WILMINGTON, NC SUBARU DEALERSHIP FOR A THOROUGH INSPECTION ON DEC. 17, 2019, AND THEY COULD NOT FIND THE PROBLEM. THE CAR WAS PURCHASED USED FROM A DEALERSHIP IN APRIL. 2019. I, (THE HUSBAND) DRIVE THE CAR 95% OF THE TIME AND HAVE NOT HAD THE PROBLEM OF ENGINE STALLING. THE WIFE IS 5'2" AND IS IN HER EARLY 70S. SHE HAS BEEN DRIVING FOR 55 YEARS AND OUR PREVIOUS CAR WAS A 1998 SUBARU OUTBACK OF WHICH SHE HAD NO PROBLEMS. THE WIFE DOES DRIVE WITH BOTH FEET, ACCELERATING WITH THE RIGHT FOOT AND BREAKING WITH THE LEFT FOOT. ATTEMPTS TO DUPLICATE THE PROBLEM, BOTH WITH HER DRIVING AND WITH ME DRIVING FAIL TO CAUSE A STALL.

THREE RECALLS FOR DECEMBER 2019 ON A 2018 SUBARU CROSSTREK. SUBARU SERVICE PROGRAM NUMBERS ARE; WUR-03, SUBARU SAFETY RECALL WUQ-02 NHTSA RECALL ID 19V-743, AND SUBARU SAFTERY RECALL WUP-01 NHTSA ID 19V-744

TL* THE CONTACT OWNED A 2018 SUBARU CROSSTREK. WHILE THE CONTACT'S SON WAS DRIVING AT LOW SPEEDS AND MAKING A LEFT TURN, THE VEHICLE BECAME DIFFICULT TO ACCELERATE. A PICK UP TRUCK CRASHED INTO THE REAR PASSENGER SIDE QUARTER PANEL OF THE CONTACT'S VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT CALLED SUBARU OF GRAPEVINE (2651 WILLIAM D TATE AVE, GRAPEVINE, TX 76051, (817) 438-1700) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO A LOCAL DEALER. THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 19V744000 (ENGINE & ENGINE COOLING) AND 19V743000 (ELECTRICAL SYSTEM). THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. NORTHTOWN SUBARU (3930 SHERIDAN DR, HAMHERST, NY) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT THE PCV BLEW UP AND STRANDED THE CONTACT ON THE SIDE OF THE HIGHWAY. THE VEHICLE WAS TOWED TO FAULKNER NISSAN OF HARRISBURG (3925 PAXTON ST, HARRISBURG, PA 17111) WHERE IT REMAINED FROM NOVEMBER 16, 2019 TO NOVEMBER 27, 2019. THE DEALER HAD TO REMOVE THE ENGINE TO CLEAN UP THE PCV DEBRIS AND OTHER ENGINE COMPONENTS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V744000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CALLED ON DECEMBER 2, 2019 AND THEY PROVIDED A CASE NUMBER AND PROMISED TO CALL BACK. THE CONTACT CALLED THE MANUFACTURER BACK ON DECEMBER 9, 2019 AND WAS INFORMED THAT THE VEHICLE DID NOT QUALIFY FOR THE LEMON LAW SINCE IT WAS ONLY WITH THE DEALER FOR NINE DAYS. THE CONTACT FELT THAT HE WAS ONE OF SIX PEOPLE THAT EXPERIENCED THE FAILURE AND HIS ENGINE WAS NOT REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 22,850.*DT*JB

TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT WHEN THE GEAR WAS SHIFTED INTO REVERSE, THE VEHICLE WOULD MOVE FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,500. THE VIN WAS NOT AVAILABLE.

2018 SUBARU CROSSTREK, MILEAGE 17,000 AS OF 12/02/2019. VEHICLE BEING DRIVEN ON A CITY STREET AT 35 MPH STARTED TO FEEL HEAVY/RIGID AND LOSING MOTIVE POWER. EXHAUST STARTED TO DISCHARGE NON-STOPPING HEAVY BLACK SMOKE LIKE THAT OF TIRES BURNING. ALSO, THERE WAS A VERY STRONG PLASTIC-LIKE SMELL IN THE SMOKE. IMMEDIATELY CALLED THE NEAREST SUBARU DEALERSHIP AND TOOK THE VEHICLE IN. I WAITED OVER 4 LONG HOURS UNTIL THE TECHNICIAN SAID I HAD TO LEAVE THE CAR AS THEY DID NOT KNOW WHAT THE PROBLEM WAS SINCE ALL TESTS PERFORMED HAD COME OUT OK. A LOANER WAS PROVIDED THE FOLLOWING DAY AND A CALL FROM THE DEALERSHIP STATED THAT THEY WERE NOT 100% SURE ABOUT THE ISSUE AND THAT THEY SUSPECTED IT HAD TO DO WITH MANUFACTURER RECALL NUMBER WUP01 (NHTSA 19V744000) AND THAT IT WOULD TAKE AT LEAST 2 WEEKS TO REPAIR. SUBARU OF AMERICA FAILED TO SEND LETTERS OR EMAILS CONCERNING 2 OPEN RECALLS FOR THIS VEHICLE SINCE OCTOBER 2019. I DO NOT HAVE DOCUMENTATION TO SUBMIT AT THE TIME OF THIS COMPLAINT AS I HAVE NOT YET RECEIVED ANY COPIES FROM THE SUBARU DEALERSHIP. MY LIFE AND THE LIVES OF MY FAMILY MEMBERS WHEN WE HAVE BEEN RIDING ON THE VEHICLE HAVE BEEN AT GREAT RISK BECAUSE SUBARU HAS FAILED TO INFORM OF THESE RECALLS WHICH COULD HAVE ENDED UP IN A FATALITY. THIS IS COMPLETELY UNACCEPTABLE FROM A MANUFACTURER I HAVE PUT ALL MY TRUST IN.

A CRACK DEVELOPED IN THE WINDSHIELD, STARTING JUST UNDER THE WIPERS IN THE WIPER DEFROST REGION. BY THE TIME I NOTICED THE CRACK, IT HAD PROPAGATED LONGER THAN WAS SAFE TO REPAIR. THE CRACK ALSO DEVELOPED INTO A COMPLEX CRACK (SPLIT INTO TWO DIRECTIONS FROM THE INITIAL CRACK). THE CRACK LENGTH SPANNED ~70% OF THE WIDTH OF THE WINDSHIELD, APPROXIMATELY 3-4 INCHES ABOVE THE WIPER BLADES. THERE WAS NO APPARENT REASON WHY THE CRACK OCCURRED. I DO NOT REMEMBER A ROCK OR OTHER DEBRIS STRIKING THE WINDSHIELD WHILE DRIVING, AND I AM THE ONLY INDIVIDUAL WHO HAS DRIVEN THE VEHICLE.

TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS IN THE MAIL FOR NHTSA CAMPAIGN NUMBERS: 19V744000 (ENGINE AND ENGINE COOLING) AND 19V743000(ELECTRICAL SYSTEM). PRIOR TO THE NOTIFICATIONS, THE CONTACT INFORMED CMA'S COLONIAL SUBARU (2122 RUFFIN MILL RD, SOUTH CHESTERFIELD, VA 23834, 888-929-4456) THAT SHE HEARD A BANGING NOISE COMING FROM THE ENGINE WHEN PARKING THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS INFORMED THAT THE NOISE WAS RELATED TO THE ENGINE COOLING OFF AND THAT AN OIL CHANGE WAS NEEDED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.