Car Problem DataNHTSA records

2019 Smart Fortwo

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Electrical System1
000

1 safety recall

Part 573 reports
Electrical System › Propulsion System › Traction Battery20V107000
Filed Feb 24, 20201 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2019 Smart Fortwo Electric Drive vehicle. A welded joint within the high-voltage battery main cell conductors may detach and interrupt electrical contact, resulting in sudden battery failure. The detached weld may also cause an electrical arc which can ignite inside the battery cells.

Risk. If the high-voltage battery fails, the vehicle may stall, increasing the risk of a crash. In addition, an electrical arc inside the battery increases the risk of a fire.

Remedy. MBUSA will notify the owner, and a dealer will replace the high-voltage battery, free of charge. The recall began May 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030009.

What owners reported

Newest filings
Electrical System
Filed Apr 30, 2024NY

Faulty n83 and Electric Drive Failure occured after charging @ public charging center. No longer under warranty but currently owe 5k on Mercedes lease . Mercedes dealership recommended replacement of both @ 16k I leased the car from them used . Time when lease began 19k

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2008
YearComplaintsRecallsFiresDeathsAssessment
2019 — this page1100Routine
20181000Routine
20177100Routine
201621120Routine
20156010Routine
201413010Routine
201325030Routine
20128000Routine
201116010Routine
20106010Routine
20091001110Routine
20081402271Fatalities reported
20052000Routine

Compare every Fortwo year →

Other Smart models

All Smart models →
Fortwo Cabrio 28Fortwo Coupe 23Fortwo Coupe Electric 7

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Feb 24, 2020. Source: NHTSA Office of Defects Investigation.