Page 5 of 5 · complaints 201–212 of 212

2003 Saab 9-3 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Engine and Engine Cooling › Engine
Filed May 19, 20034,840 milesOR

MY 2003 SAAB 9-3 HAD INTERMITTENT STALLING AND LOSS OF POWER ISSUES. SINCE DELIVERY ON 1/09/2003, THE CAR HAS STALLED 4 TIMES AND LOST POWER TWICE. I HAVE BEEN IN CONTACT WITH THE DEALERSHIP AND SAAB AND THE PROBLEM HAS NOT BEEN RESOLVED. ON 5/13/03 NEW ENGINE MANAGEMENT FIRM WARE WAS INSTALLED. ON 5/17/03 THE CAR AGAIN MALFUNCTIONED. THERE APPEARS TO BE A SERIOUS ISSUE WITH THE VEHICLE THAT SAAB IS NOT ABLE TO RESOLVE. *JB

Electrical System
Filed May 16, 20031,930 milesCT

THE CAR STALLED ON ME UNDER NORMAL DRIVING CONDITIONS - TWICE. THE FIRST TIME I WAS DRIVING HOME FROM WORK AND WAS ON A SIDE ROAD GOING ABOUT 30 MILES AN HOUR WHEN THE GAS PEDAL TOTALLY STOPPED WORKING BECAUSE THE CAR ACTUALLY HAD STALLED. THE SECOND TIME WAS ABOUT A WEEK LATER AND UNFORTUNATELY I WAS IN THE MIDDLE OF THE HIGHWAY DURING RUSH HOUR CRAWLING AT ABOUT 5 MPH AND THE CAR TOTALLY STALLED AGAIN. IN BOTH INSTANCES I TURNED THE CAR OFF AND TURNED IT ON AGAIN AND THE PROBLEM WAS GONE. WHEN I CALLED MY SAAB DEALER AFTER THE SECOND OCCURRENCE, THE SERVICE CONSULTANT TOLD ME THAT THERE WAS A REPROGRAMMING EFFORT THAT WOULD FIX THE PROBLEM. I WAS SURPRISED THAT HE OFFERED A SOLUTION RIGHT AWAY, SO I ASKED IF HE KNEW THERE WAS A PROBLEM AND THEY WEREN'T SENDING A RECALL NOTICE TO FIX IT. HE SAID THAT NOT ALL CARS WERE STALLING, ONLY ABOUT A QUARTER OF THEM, AND IF A CUSTOMER CALLED WITH A COMPLAINT THEN THEY WOULD FIX IT. SO I BROUGHT IT IN FOR SERVICE THE NEXT DAY, AND THEY SAID THAT THEY CALLED THE HOTLINE, FOUND A PROBLEM AND WERE ABLE TO REPROGRAM THE CAR SO IT SHOULD BE ALL FIXED. *NLM

Electrical System
Filed May 7, 20036,000 milesMO

AFTER SLOWING DOWN IN TRAFFIC, MY WIFE ATTEMPTED TO ACCELERATE, BUT THE ENGINE STOPPED AND THE ENGINE ICON ON THE DASH DISPLAY WAS ILLUMINATED. THE SAAB INFORMATION DISPLAY (SID) DID NOT SHOW ANY PROBLEMS. LUCKILY SHE WAS ABLE TO RESTART AND CONTINUE ON TO WORK. APPROXIMATELY 25 MILES LATER THE ENGINE WAS SLUGGISH AND ALMOST STOPPED AGAIN. IN ADDITION THE RADIO HAS BEEN KNOWN TO CHANGE STATIONS BY ITSELF, AND THE REMOTE MIRRORS WILL SOMETIMES MOVE BY THEMSELVES. THE CAR HAS BEEN TAKEN TO THE SAAB DEALER AND A SOFTWARE UPDATE HAS SUPPOSEDLY TAKEN CARE OF THE MIRRORS AND ENGINE/IGNITION, BUT THE RADIO PROBLEM IS NEW. IT WOULD HAVE BEEN NICE IF SAAB HAD BEEN PROACTIVE AND SOUGHT OUT OWNERS OF THIS PARTICULAR MODEL (9-3 LINEAR) SOONER AND NOTIFIED THEM OF A NECESSARY SOFTWARE UPDATE. AN ENGINE DYING IN TRAFFIC, AN INTERSECTION, A TRAIN CROSSING, ETC., CAN BE A DANGER. ALSO, I'M STILL WAITING FOR THE ONSTAR SERVICE TO BE INSTALLED. WE PURCHASED THE CAR THE FIRST WEEK IN JANUARY, AND NOW IT'S MAY AND STILL NO ONSTAR! *JB

Parking BrakeCrash
Filed May 6, 20034,090 milesNC

FAILURE OF EMERGENCY BRAKE CAUSING CAR TO ROLL WHILE UNOCCUPIED. *NLM

Engine and Engine Cooling
Filed May 1, 200331 milesOR

ENGINE STALLS WHILE STOPPING OR COASTING TO INTERSECTIONS. 4 INDICENTS OF THIS TO DATE AND VEHICLE HAS UNDER 2000 MILES. DEALER SERVICE HAS TWICE SAID THEY FOUND NO PROBLEMS AND THERE IS NO SOFTWARE OR UPDATES TO ADDRESS THE PROBLEM. RUNNING RECOMMENDED OCTANE FUEL (PREMIUM).

Engine and Engine Cooling
Filed May 1, 20031,912 milesCA

VEHICLE STALLED WHILE ACCELERATING. LOST POWER STEERING AND POWER BRAKE ASSIST. COULD HAVE EASILY CAUSED AN ACCIDENT IF I HADN'T BEEN ABLE TO STOP SAFELY. THE CAR STARTED WITH NO ISSUES AFTER THE STOP.

Engine and Engine Cooling
Filed Apr 30, 20031,800 milesMA

I JUST BOUGHT A 2003 SAAB 9-3 ABOUT A MONTH AGO AND IT HAS APPROX. 1800 MILES ON IT. I WAS DRIVING HOME FROM WORK AND SUDDENLY LOST POWER STEERING FOLLOWED BY COMPLETE POWER. LUCKILY I WAS ON A BACK ROAD AND PULLED OVER SAFELY. IF I HAD BEEN ON THE HIGHWAY THERE MAY HAVE BEEN A DIFFERENT OUTCOME. I FEEL THAT THIS IS A VERY BIG SAFETY ISSUE.

Engine and Engine Cooling › Engine
Filed Apr 21, 20031,100 milesTX

MY BRAND NEW 2003 SAAB 9-3 WITH 1100 MILES ON IT, FAILED ME. I WAS IN THE MIDDLE OF MAKING A RIGHT TURN IN RUSH HOUR TRAFFIC, AND MY ENGINE QUIT - THE ENGINE LIGHT CAME ON, POWER STEERING AND POWER BRAKES WERE OFF SO IT MADE THE CAR INCREDIBLY HEAVY TO TURN. I WAS ABLE TO COAST INTO A PARKING LOT WITHOUT GETTING HIT, BUT IT WAS STILL TERRIFYING. I TURNED THE KEY OFF, AND STARTED THE CAR RIGHT BACK UP, DROVE IT TO THE DEALERSHIP A MILE AWAY WHERE IT'S BEEN AWAITING A "SOFTWARE UPGRADE" FOR 5 DAYS. ON WWW.EDMUNDS.COM I FOUND THAT SEVERAL OWNERS OF 2003 SAAB 9-3S HAVE EXPERIENCED THE SAME THING. HOW DANGEROUS! *JB

Electrical System
Filed Apr 9, 20033,000 milesCA

I PURCHASED A 2003 SAAB 9-3 LINEAR W/ LAUNCH PACKAGE (STEEL GREY) APPROXIMATELY 2 MONTHS AGO. FOUR DAYS AFTER MY PURCHASE I WAS DRIVING USING THE STEPTRONIC SHIFTING AND THE CAR LOST POWER. WARNING LIGHTS CAME ON AND THE DASH SAID TO PULL OVER AND CONTACT SAAB. WHEN I ATTEMPTED TO ACCELERATE AND PULL OVER, A SEVERE GRINDING NOISE WAS HEARD AND FELT UNDER MY RIGHT FOOT. I CALLED ROADSIDE ASSISTANCE AND THEY BROUGHT IT BACK TO THE DEALERSHIP. AFTER SEVERAL DAYS THE DEALERSHIP SAID THEY SAW A COMPUTER EVENT "WHEEL SPEED MISMATCH" BUT WAS NOT SURE WHAT HAPPENED OR HOW THIS WAS CAUSED. THEY SAID WHEN THE CAR DETECTS A PROBLEM IT DISABLES PORTIONS OF THE ENGINE AND COMPUTERS AND ONLY ALLOWS YOU TO GO APPROX 20 MPH TO MAKE A SAFE STOP. THE DEALERSHIP CALLED THIS "LIMP HOME MODE" THEY SAID IT WAS SIMILAR TO A WINDOWS "SAFE MODE". AS YOU COULD IMAGINE I WAS ANGRY BUT UNDERSTAND SOMETIMES UNEXPLAINABLE THINGS HAPPEN. NOW LESS THAN 2 MONTHS LATER IT HAPPENED AGAIN. THIS TIME THOUGH I WAS ON THE FREEWAY IN RUSH HOUR TRAFFIC. AFTER NEARLY GETTING INTO AN ACCIDENT I MANAGED TO CALL SAAB ROADSIDE AND AGAIN THEY HAD TO TOW ME. ALL OF THE SYMPTOMS WERE THE SAME AND EVEN THE GRINDING.. I SIT HERE WITH A LOANER WAITING FOR INFO ON THE CAUSE. I WAS WONDERING IF ANYONE ELSE HERE HAS EXPERIENCED ANYTHING SIMILAR? OR HAS ANYONE HERE HEARD OF ANYTHING LIKE THIS WITH THE SAAB? ANY INFORMATION OR INSIGHT WOULD BE GREATLY APPRECIATED.*JB

Air Bags › Frontal › Sensor/Control Module
Filed Feb 27, 2003163 milesCA

SAAB 93 - LINEAR - 2003 - AFTER 71 MILES THE ONBOARD COMPUTER SYSTEM DISPLAYED A WARNING LIGHT AND BUZZER - AIR BAG MALFUNCTION - CALL SAAB DEALER. - THIS WAS AFTER 24HOURS OF OWNERSHIP. THE VEHICLE IS PURCHASED.*JB

Electrical System
Filed Jan 18, 2003PA

MY 2003 SAAB 9-3 WITH 900 MILES HAS BEEN BACK TO THE DEALER TO BE SERVICED ON 3 SEPARATE OCCASIONS FOR COMPUTER MALFUNCTIONS. I HAVE LEASED THIS CAR FOR ABOUT A MONTH. THE DEALER HAS ATTEMPTED REPAIRS BUT HAS NOT BEEN SUCCESSFUL. THE COMPUTER PROBLEMS HAVE BEEN A HAZARD WHILE DRIVING THE CAR AND HAVE ALSO BEEN A NUISANCE. THE LOCKING SYSTEM ON THE CAR HAS FAILED TO WORK ON MORE THAN 3 OCCASIONS LEAVING THE CAR UN-LOCKABLE AND IT HAS TRIGGERED THE ALARM SYSTEM ON MANY OCCASIONS. THE DOME LIGHT WILL LIGHT AND STAY ON WHEN I AM DRIVING MAKING IT DIFFICULT TO DRIVE AT NIGHT. THERE HAVE BEEN OTHER COMPUTER MALFUNCTIONS THAT I CAN DISCUSS IN DETAIL IF NEEDED. THE COMPUTER PROBLEMS MAKE THIS CAR UNPREDICTABLE AND IN MY OPINION DANGEROUS TO DRIVE.

Suspension › Front
Filed May 6, 2002AK

AT 65 MPH THE VEHICLE PULLS TO THE RIGHT AND LEFT VERY HARD EVEN AT THE SLIGHTEST TURN.THIS PULLING IS REALLY VIOLENT. CONSUMER HAS TO DRIVE AT LOW SPEEDS TO CONTROL VEHICLE. DEALER SUGGESTED CONSUMER TO GET SKINNIER TIRES. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Saab 9-3 → · Every 9-3 year → · How the figures are calculated →