Daimler Vans USA, LLC: Equipment › Electrical › Infotainment › Video (touch)screen/Monitor/Unit
Daimler Vans USA, LLC reported this defect to federal regulators on Jul 11, 2025 and put the number of vehicles at risk at 43,422. The repair is free for as long as the recall stands.
The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Mercedes-Benz Metris | 2 | 4 | 0 | 1 |
| 2022 Mercedes-Benz Metris | 9 | 5 | 0 | 1 |
| 2021 Mercedes-Benz Metris | 1 | 7 | 0 | 0 |
| 2020 Mercedes-Benz Metris | 7 | 8 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 25V463000.
Full record for the 2023 Mercedes-Benz Metris → · Recalls carrying a do-not-drive advisory → · Where this data comes from →