Motor Coach Industries: Equipment › Other › Labels
Motor Coach Industries reported this defect to federal regulators on Jul 8, 2025 and put the number of vehicles at risk at 321. The repair is free for as long as the recall stands.
The defect
Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
The remedy
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2026 Mci J4500 | 0 | 1 | 0 | 0 |
| 2025 Mci D4520 | 0 | 2 | 0 | 0 |
| 2025 Mci D45crt | 0 | 2 | 0 | 0 |
| 2025 Mci D45crtle | 0 | 2 | 0 | 0 |
| 2025 Mci J3500 | 0 | 1 | 0 | 0 |
| 2025 Mci J4500 | 0 | 1 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 25V457000.
Full record for the 2026 Mci J4500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →