Kia America, Inc.: Electrical System › Software
Kia America, Inc. reported this defect to federal regulators on Oct 10, 2024 and put the number of vehicles at risk at 14,163. The repair is free for as long as the recall stands.
The defect
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
The risk
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
The remedy
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
2 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2025 Kia EV9 | 21 | 4 | 0 | 0 |
| 2024 Kia EV9 | 210 | 7 | 2 | 1 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V757000.
Full record for the 2025 Kia EV9 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →