Daimler Coaches North America: Structure › Emergency › Escape/Egress/Exit › Latching/Release System
Daimler Coaches North America reported this defect to federal regulators on Feb 26, 2024 and put the number of vehicles at risk at 111. The repair is free for as long as the recall stands.
The defect
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
The remedy
Dealers will replace the handle, free of charge. Owner notification letters were mailed April 05, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2024 Mercedes-Benz Tourrider Business | 0 | 4 | 0 | 0 |
| 2024 Mercedes-Benz Tourrider Premium | 0 | 4 | 0 | 0 |
| 2023 Mercedes-Benz Tourrider Business | 0 | 4 | 0 | 0 |
| 2023 Mercedes-Benz Tourrider Premium | 0 | 4 | 0 | 0 |
| 2022 Mercedes-Benz Tourrider Business | 0 | 4 | 0 | 0 |
| 2022 Mercedes-Benz Tourrider Premium | 0 | 4 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V151000.
Full record for the 2024 Mercedes-Benz Tourrider Business → · Recalls carrying a do-not-drive advisory → · Where this data comes from →