Volvo Bus Corporation: Equipment Adaptive/Mobility › Wheelchair Lift/Ramp
Volvo Bus Corporation reported this defect to federal regulators on Dec 22, 2023 and put the number of vehicles at risk at 193. The repair is free for as long as the recall stands.
The defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
The risk
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
The remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
9 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Volvo Bus 9700 | 0 | 4 | 0 | 0 |
| 2020 Volvo Bus 9700 | 0 | 8 | 0 | 0 |
| 2019 Volvo Bus 9700 | 0 | 6 | 0 | 0 |
| 2018 Volvo Bus 9700 | 0 | 9 | 0 | 0 |
| 2017 Volvo Bus 9700 | 0 | 10 | 0 | 0 |
| 2016 Volvo Bus 9700 | 0 | 9 | 0 | 0 |
| 2015 Volvo Bus 9700 | 0 | 7 | 0 | 0 |
| 2014 Volvo Bus 9700 | 0 | 6 | 0 | 0 |
| 2013 Volvo Bus 9700 | 0 | 12 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V890000.
Full record for the 2021 Volvo Bus 9700 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →