Toyota Motor Engineering & Manufacturing: Electrical System › Instrument Cluster/Panel
Toyota Motor Engineering & Manufacturing reported this defect to federal regulators on Dec 20, 2023 and put the number of vehicles at risk at 12,575. The repair is free for as long as the recall stands.
The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
An air bag that does not deploy as intended increases the risk of injury during a crash.
The remedy
Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
2 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Toyota Corolla Cross | 177 | 4 | 0 | 6 |
| 2022 Toyota Corolla Cross | 49 | 2 | 1 | 6 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V864000.
Full record for the 2023 Toyota Corolla Cross → · Recalls carrying a do-not-drive advisory → · Where this data comes from →