Mercedes-Benz USA, LLC: Visibility › Sun/Moon Roof Assembly
Mercedes-Benz USA, LLC reported this defect to federal regulators on Nov 1, 2023 and put the number of vehicles at risk at 8. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS580 vehicles. Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."
The risk
A sunroof that closes unexpectedly can increase the risk of injury.
The remedy
Dealers will update the sunroof control unit software, free of charge. Owner notification letters were mailed December 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023110007.
1 model year covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Mercedes-Benz GLS 580 4Matic | 2 | 19 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V733000.
Full record for the 2020 Mercedes-Benz GLS 580 4Matic → · Recalls carrying a do-not-drive advisory → · Where this data comes from →