Mercedes-Benz USA, LLC: Electrical System › Propulsion System › Traction Battery Thermal › Management › Software
Mercedes-Benz USA, LLC reported this defect to federal regulators on May 2, 2023 and put the number of vehicles at risk at 3,828. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
The risk
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
The remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
7 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Mercedes-Benz EQS 450 | 29 | 6 | 0 | 2 |
| 2023 Mercedes-Benz EQS 580 | 11 | 3 | 0 | 1 |
| 2023 Mercedes-Benz Redundant EQE 350 4Matic | 7 | 5 | 0 | 1 |
| 2023 Mercedes-Benz S 580 E | 0 | 5 | 0 | 0 |
| 2022 Mercedes-Benz AMG EQS 53 | 1 | 4 | 0 | 1 |
| 2022 Mercedes-Benz EQS 450 | 35 | 13 | 0 | 6 |
| 2022 Mercedes-Benz EQS 580 | 6 | 12 | 1 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V309000.
Full record for the 2023 Mercedes-Benz EQS 450 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →