Mercedes-Benz USA, LLC: Electrical System › Software
Mercedes-Benz USA, LLC reported this defect to federal regulators on Nov 29, 2021 and put the number of vehicles at risk at 227. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
The risk
Driver distraction can increase the risk of a crash.
The remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2022 Mercedes-Benz EQS 450 | 35 | 13 | 0 | 6 |
| 2022 Mercedes-Benz EQS 580 | 6 | 12 | 1 | 0 |
| 2022 Mercedes-Benz S 500 4Matic | 21 | 9 | 0 | 0 |
| 2021 Mercedes-Benz S 580 | 34 | 16 | 0 | 2 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 21V931000.
Full record for the 2022 Mercedes-Benz EQS 450 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →